Proactiv

What a sneaky, misleading company! I ordered the trial version and apparently I didn't read the fine print because I was later charged 72 dollars without my consent! They just shipped me a full size version. When I called, they were rude. I shouldn't have to pay to ship this crap back to them. I am beyond mad. Not to mention, all this stuff does is burn your face! It doesn't work!

I requested an initial supply of Proactiv. My credit card was pre-charged for this. When I got the product in the mail, there was a written statement indicating that I would continue to receive this each month, which is not something I had signed up for or indicated I wanted. I called them and told them I did not want them to continue sending the product as I had not even tried it. I told them, if I wanted more of their product, I would re-order it. In the interim, I lost the credit card that I used for this purchase and had to cancel it and get another one issued.

This turned out to be a very good thing, as Proactiv apparently tried to bill me for more of their product and ended up sending me a bill for over $90. I paid for the products that I ordered and received. I did not get anything further from them, nor did I order anything further from them. They have now turned what they claim I owe them, over to a credit collection agency. Never in my life have I been referred to a collection agency. But I refuse to pay for something I didn't order! This company is deceptive and their tactics border on the criminal! Please tell me what I can do to get these thugs off my back!

I ordered this product online for my son. They had a huge banner on their website to upgrade to overnight shipping for $9.99 extra. I chose this option. Three days later, the order hadn't shipped. I called, and was told that they actually don't offer overnight shipping, and that it was a mistake on their website. My order won't actually arrive for up to 10 days. I asked for a credit for the $9.99 for overnight shipping. I was told I could get a credit, but I had to call back in three days as my order had not been processed yet. I asked why the charges were already on my card, if the order hadn't been processed yet. They had no answer to this.

I requested for my order to be cancelled, since they obviously weren't an upfront business. And guess what, my order can't be cancelled, because it hasn't been processed yet, but the payment has. That obviously isn't right. After reading these other comments, it is obvious that cancelling orders with this company is next to impossible, and that the company is likely holding off on cancelling, so that they can bill more, and send more products to charge my card. To that end, since this order is paid for (although not processed), I closed the account related to the card I used to pay them with, and ordered a new one, so at least they cannot put unwanted charges on my card. Now, hopefully, they won't keep sending the product, once they finally process my order, and I am able to cancel with them.

I am happy with the product and has done wonders for my daughter, however, the company tries to scam their consumers. I ordered the "3 month" trial, received them at $29.99. Then, the 4th box came at $39.95 in Dec. I phoned Proactiv and cancelled any further order. Then the woman on the other end said, I had a balance of $59.90 due. I said, "Hell no! I don't...you just charged me $39.95 for this 4th box and that is all its worth...cancel my ** order and do not debt my account again."

Well yesterday, I received a bill statement for the $59.90 amount. Phoned them about 10 minutes ago. Told the woman on the other end that I do not owe you any further money, and to stop trying to scam me for more money. I will turn you into the Consumer Affairs for fraud...she hung up on me. Nice try Proactiv. Great product. Lousy business practice.

They are sending and billing for products when not requested. This is deceptive advertising. The same complaint about their service that has been previously posted.

Ordered Proactiv Solutions for my son. Ordered online a supposed "3 month trial" for only $29 and free shipping. Received a one month supply and was billed again. I called to cancel thinking I had my 3 month supply. They said I would get billed again and that they had already shipped another order. It came a day later with much larger bottles than the first order. I was billed again so I called again. They said I was paying my third payment for the 90 day supply. What happened to the 3 month trial for $29? So I have paid now $139 for a 4 month supply. I am calling my bank and refusing any further payments just to make sure. I am also calling the Better Business Bureau and filing a formal complaint.

We like the products but hate the billing practices. My advice: go buy at the kiosk or machine in the mall, don't mess with online or phone or mail orders. Good luck!

I was billed for shipments that I did not order, and I disputed via credit card. I was also billed for a shipment that I did not receive. When I emailed the company, their response was to call them. They would not communicate with me via email.

I originally called Proactiv to see if I could order the product as a one-time thing instead of getting it shipped to me every 3 months. The woman told me that, yes, I could do that. So I told her to go ahead and place the order. As she was reading the order back to me, she said, "And in 30 days you will receive your next shipment." So I stopped her there and restated I only wanted it the one-time. She said, "Oh, I'm sorry, I misunderstood you. Let me fix that." She comes back about a minute later, again, reading my order over. For a second time, she says, "And in 30 days you will receive your next shipment." So I stopped her there again and said, "No, you just told me twice now that I could get the order as a one-time shipment. It's the whole reason you and I are having this conversation to begin with. If I can't get it shipped to me just the once, please tell me so."

Yet again she says, "Oh, I'm sorry, I misunderstood you. Let me fix that." These people are reading off scripts; it's too obvious. So again I get put on hold, she comes back, and for a 3rd time says, "And in 30 days you will receive your next shipment." I finally got fed up and said, "Look, this is my 4th time telling you to either send it to me one-time or not at all. If you're not understanding me, that's fine; but put me on the phone with someone who will." She responds, "Oh, I'm sorry, I misunderstood you. We can't ship it as a one-time shipment." After she said that, I demanded to speak with a supervisor. After she told me about 5 or 6 times that I was now the one who was misunderstanding her, and that I needed to give her a chance to explain herself, I said, "I swear to God, if you don't put me on the phone with a supervisor right now I am going to lose it with you." She reluctantly agreed to put me on the phone with one, put me on hold, and came back one more time to tell me that I was misunderstanding her. I yelled at her yet again about putting me on the phone with her superior, and she finally got one on the phone for me. I explained the situation to him, and I finally got the one-time shipment for the 3 step system (normally costs $20) at $36 without the discount and added the shipping.

So they took the money out of my account within the hour and everything was great. I went and checked my bank account last Friday (1-20-12) and I'm somehow negative those $36. Although the transaction doesn't show up on my account twice, I know for a fact that the money was taken out once on the 12th and now again on the 20th. Since it only shows up on my account once, I have no way of proving the double charge, but I know I'm not just imagining it. I watch my account like a hawk, checking it about 3 times a day on average. I've been a victim of identity theft in the past and am very paranoid about my bank account. Nothing slips past me. Every single dollar is valuable in this house. I am currently unemployed and was using money given to me for Christmas to purchase the Proactiv. I explained that to the people on the phone, telling them that's why I didn't want continuous shipments, because the money wasn't guaranteed and I can't afford to have my account over drafted. They should be more considerate in these economic times.

In total, the phone call lasted 24 minutes and I was never once placed on hold to speak with a representative. Another slight annoyance was their badgering for an email address. I told her that I didn't have an email address and she said, "Well, we can't place the order without it." After we went through that song and dance a few times, I said, "I really don't know what to tell you. You're asking me for an email address that doesn't exist. What do you want me to do, make one up for you?" She just laughed and said, "I understand," and moved on. Obviously, the email address isn't that important. Now that I received the product, I'm unsatisfied. It works the same as any store bought face wash and it burns my face like none other. I do not have sensitive skin by any means, but the toner feels like it's about to chemically burn my face. I will never, ever order Proactiv again even if it were free.

I ordered Proactive fall 2011. Received shipment and account was debited correctly. Called immediately and canceled all future shipments. One month later, box arrived at my home and account was debited for $39.96. Called Proactive and demanded that the account be canceled and that my credit card be removed. I was told that money would not be refunded for up to 6 weeks after they received the product back. Proof that I had sent the product back was required, so I paid for a mailing certification from the post office at the time I sent product back. When speaking to Proactive, I made the woman swear on her unborn children that she had canceled the account and removed my card.

Guess what arrived this week? Yep. Another box and another debit. I called 30 minutes ago and refused to ship back the product at cost to me and stated that I was calling the credit card company to cancel the transaction and report fraud. A supervisor was put on. Though the woman did not ever raise her voice to me, she was the most condescending human with which I have had the displeasure of speaking to. She kept saying, "I apologize that you feel that way." I finally told her to quit apologizing for me feeling that way and apologize for the company being fraudulent in its business dealings. She simply told me she was sorry I felt that way about them being fraudulent. Honestly, at that point, I burst out laughing. She read me the notes on my last phone call to them which stated, "Customer understands membership. Is refusing this shipment." I told her that person should be fired for lying.

The long and short is this: the charges are being reversed today and I can simply write "refused" on the box and stick it back in the mailbox. This has been a nightmare. Do not order from Proactive. Yes, the product works; however, it's like selling your soul to Satan once you accept the product.

I called in December and canceled all future orders per my son's physician. I have sent back the 90-day supply via US Postal Service certified and delivery at Proactive was confirmed by the post office. My credit card statement was billed again on 1/20/12 and I have called Discover Card and have disputed this charge and any further charges.

Their return policy is a scam. I find it hard to believe that it takes 4-6 weeks to process a return when it only takes 3-5 business days to ship new product. I will pass the word along to all social & electronic media about unsatisfactory method of crediting an account. This package was received over 3 weeks ago. I want my account and credit card credited now!

Proactiv is a ripoff! The way this company does business should be illegal. I've learned a very hard lesson about reading the fine print. I didn't realize this was a "membership"; however, after a lengthy screaming conversation with one of their reps, my membership has been canceled. They "shipped" my 2nd shipment (which I didn't want) today. I'm shipping it back to them if I receive it. They said I would get a refund in 4-6 weeks. I asked the idiot why they would hold my money for a month and a half.

He said that would be the max time. Really? You charge a credit card immediately when we purchase it, but it takes you 6 weeks to do a refund? This is not the way legitimate companies do business. So, after I promised him I would speak out against Proactiv until the day I was laid in the casket, we parted company (while he was still yammering away). If I don't receive my refund, woe be unto the next idiot that answers the phone at Proactiv. Oh, and my son still has zits!

I called three times to track down the status of an order. I have been a long standing customer (5 plus years). It has been 8 days since they shipped my last order. They gave me a FedEx tracking number that did not work. When I pressed them they said that they couldn't help me anymore and that I would have to wait up to 21 days since shipment before they could help or send out a second shipment. I asked for the supervisor and she proceeded to tell me that the FedEx tracking number was probably entered into their system incorrectly and that I would just have to wait.

All I wanted to know was where the package was. I asked the supervisor to connect me with her boss, and guess what? She hung up on me! I called back then to cancel my subscription to Proactive altogether. The agent that I reached told me that the "hang-up" was recorded in their system as a "dropped call". What a lie! So one word: cancelled! I have never been hung up on by a service representative anywhere much less a supervisor!

Proactiv will not let me cancel my account with the company. Every time I call to cancel my account, the customer service rep tries to get me to "just postpone" shipment. I do not want to postpone shipment--I want to cancel it. I have been trying for three months now to get Proactiv to stop sending shipments and to stop billing me.

I placed a trial order, and received another shipment in 3 weeks. I called and was given an address to return the shipment which I did November 24th. I was already billed for this shipment in the amount of $48. I called back 12/18 after still not receiving a credit. I was told they would process it and to allow 3 days for it to show up. I have yet to receive a credit and am receiving statements saying I owe them $41.93 which is past due. I owe them nothing as I paid for the first shipment in full, and returned the 2nd one. They owe me money. I have called them a few days ago. They assured me a credit again was processed, that it wasn't applied correctly the first time.

Today, I received another past due notice. When I called, they said I had a credit processed for $36, not the original $48. I asked why the credit amount changes every time I call and why I am getting past due notices. They asked if I wanted to try their Wen hair products instead. I said, "No, thank you. I want to make sure this account is cancelled, that I don't owe, and how much is my credit (to which I was told), you don't owe anything" and he hung up. I guess I will see if I am getting a credit at all.

I ordered Proactive - supposed to be a one month supply. Within one week, I was charged and already received my three-month supply which was the next shipment to be sent. I called the company and asked them to stop sending me supplies as now, I have four months worth and it's only been two weeks.

Two weeks later, I got charged for and received another three-month supply. At this point, I was so upset with the company that I cancelled my subscription.

One month later, I got another shipment that was charged to my account and shipped. I called the company again and ordered them to email a cancellation letter. They said that they do not do that and after a lot of time, I was finally connected with a supervisor who emailed me a cancellation letter and one week approximately later, I got the cancellation letter in the mail.

Today, approximately six months after this second cancellation of my order, I received a one-month supply. I checked and I was billed two days ago for this order. They are a fraudulent company and their product does not work. Their commercials are complete false advertising. I personally know of seven people from three different states about my problem and they all had the same experience. I'm calling the Attorney General so their actions will be punished by law. They need to be punitively damaged.

Cancelled on 12/22/11. Rep said shipment was already "processed" too late to cancel shipment. According to Proactiv tracking number product didn't ship until 12/27/11. Rep said when I receive the product write "Return to Sender" on the box then once they receive the product will credit account. Received product 12/29/11. Wrote down tracking number on package and made copy of the front of the box. Went to post office 12/30/11 and spoke with rep at post office about the problem with Proactiv not crediting accounts saying they "never received the returned product". Post office rep said if that happens fill out a fraud report at USPS.com website because that is mail fraud and very serious.

Also, do not send back "return to sender". Pay to return it yourself with "delivery confirmation" and tracking number. If you send back "return to sender" there is no record. That is why Proactiv tells you to send back "return to sender". I also started a "dispute resolution" with my credit card bank. They agreed better to get on it early rather than wait. The bank rep said they have experience with Proactiv and this has happened before. The bank credited my acct and will investigate. I have documented everything. If Proactiv claims they did not receive the returned product, I will send the bank all my documentation and the bank will handle it. If Proactiv claims they did not receive the returned product, I will also file a mail fraud complaint with the post office as I was told to do by the post office rep.

Please call the Better Business Bureau or file a complaint with them online. They seem to have some success in getting this company to refund the money that they rip off.

I subscribed to the monthly $19.95 Proactive 3-step system. I was billed for a past due amount of $67.84. I just paid for it, as I did not want it affecting my credit rating, if it hasn't already. My credit card was billed three times. I received two shipments, and had to pay an additional $68 for a product I never even received, that I already over paid for to begin with. I called, and apparently, there is nothing you can do about it. If anything, I would now like to receive $67.84 worth of products.

I cancelled this account a month ago and was assured that no further charges would appear on my card. I just saw my statement online, and sure enough, I have another charge on my card. I tried to file a complaint on their site, and it will not process the comment! Wow, what a ripoff this is. I will be contacting my credit card company on 12/27/11 to dispute these charges and attempt to cease any further charges from appearing.

I, too, have tried repeatedly to close my account dating back to November 2011. I was assured at that time that no more shipments would be sent and no more money would be removed from my account. Now once again, I see another charge of $29.95. When I called, the agent told me they had to send 3 shipments! Then I asked to speak to a supervisor. She tried again to tell me I had to pay more, and I cut her off and told her "That's enough. Return my money, delete my account, and don't ever contact me again.

I was told it would take 10-15 days to get my money returned. Merry Christmas! My days of shopping online are over!

This product caused me irritation. I called them to stop the subscription but since it was already shipped they kept charging me. I tried to call them every time and they kept saying they don't have the package yet. I sent it back on 10/18/11. They have charged me around $70. On 12/1/11 I called them to check on what is going on. They said they will send me a form to track the package. The form is not here and after reading the posts, I have no hope. Guthy-Renker is a scam. Please use ** to file a complaint as well.

I have been trying to cancel my ProActiv account. But they will not give me a confirmation number or a letter or email stating that I have cancelled. I hope it is cancelled this time. If not, I don't know what to do. I do not want their product but they ship it anyway and charge my credit card. I regret the day I ever did business with them. I hate companies that do business like this. I did not realize they were one until it was too late.

I am having a similar situation and my matter has not been yet resolved. I'm always getting the run-around from a representative. I have decided to start a class action lawsuit against Pro Active. Who's in? Please send me your information to **.

I've tried to cancel my account with them three times now, since 2008. I've moved twice and twice, they have found my new address and sent me unrequested kits, as well as copious bills for them. I just called tonight and spoke to David, who assured me that my account hadn't been canceled but this time around, he would cancel it for me. However, I was not given a cancellation confirmation number and was told to call again to verify the cancellation. Why the runaround? I found products that were better for my face and towels, let's me move on!

I just wanted to give people a heads up on how I was able to get some, not all, of my money back. My issue was the same as a lot on here. I tried the trial size for $19.99, and a month later, I got a full size lot. Here's the deal, read the print under the terms and conditions. You are agreeing to signing up for their product, for good. You cannot get the trial size, unless you do. My bad, I admit it.

When, or if you go to cancel, and get your money back: when you call, get their non- P.O. Box shipping address, they have one, but you have to ask for it. A P.O. Box does not have proof of delivery with a signature, only a regular address does. Ship with UPS or FedEx, so you have the signer's name, date, tracking number, and time of delivery. Next, when you call to cancel, ask for that affidavit. They cannot refund you money, without you signing that affidavit. On that affidavit, they'll ask if you have proof of delivery, and all the information pertaining to it. Also, on that affidavit is their email, address, and fax number. I highly suggest sending it back by all forms of communication.

It's very common for them to say they didn't receive something, like the product, or even that affidavit. While talking to the last, of various customer service reps, I asked what my grand total refund would be $73. I didn't get the full amount back, but close to it. At this point, after more than 6 months and several calls, I called it quits, and wasn't going to haggle over the last couple of bucks. I hope this helps.

I called to cancel my order and was told I couldn't cancel it and it had been processed. I told them I did not want any more money taken out of my account and that I would return the product so that wouldn't happen. The first out of eight different horrible customer service managers told me I didn't have to return it and that no more money would be taken out of my account. $29.95 was taken out again and when I called they said they removed my information and I wouldn't be charged again and I would be getting a refund. Again a month later, I was told the same thing when another $29.95 was taken out. Then I was told that I was owed $89.85 and that would take two weeks at the most to process. I got a check for $29.95 and called to say that they owed me more. Got hung up on once then the "Manager" told me that I had needed to return the product.-Eight phone calls later and no one had said that. In fact, I had been told "no you don't have to return it." The managers lied to me. Kept taking $ out of my account and essentially stole from me. I am concerned that more money will be taken out again.

Just like everyone else, I have had billing issues. I placed my order over the phone as their website was having issues and wouldn't do free shipping. The cost was $19.99 plus tax. Order was placed on 11/2/11 and debit card was charged the same day. I was told that Proactiv would send more 30 days after ordering.

Funny, it is 11/18/11 and I have a $32.40 charge on my bank account. Just like everyone else, I called and my order is "being processed" and cannot be canceled. The rep was very rude. I even asked him if he was having a bad day because it was so terrible. I tried everything, from asking how they need to bill me 3 weeks in advance when I only got the product 8 days ago, to why the price is 50% higher, to saying our contract made over the phone was to ship new product in 30 days. Nothing works with them.

Just hope your bank is good at filing unauthorized fraudulent transactions, and if the product shows up at your house, the cheapest way to send back is mark it return to sender and ask for a delivery confirmation with signature which is $3 or so. Much better than returning with nothing and dealing with them for months. So sad too because the stuff works, if they were an honest company I would have ordered again. I hope someone decides to file a class action because it sounds like anyone dealing with them has issues.

What a nightmare! I placed an order with Proactiv only to receive an email later saying that my order did not go through and I would need to place a new order. Well, unfortunately, I went ahead and placed the order again. What a mistake! It later turned out that both orders went through and I was charged twice. Now, I have called numerous times to cancel Proactiv and they continue to bill me (twice)! When I call back, they claim to be confused by the two accounts. I am just being doubly ripped off! They won't stop charging me and continually fail to close my accounts!

I had been a member with Proactiv for over a year before I had any problems. I placed an order on August 15th, 2011. When I hadn't received it on September 10th, 2011, I called inquiring about where my shipment was. With no apology, or reason for delay, they just simply reshipped the order and told me I'd receive it within 7-10 days.

I give it 3 full weeks before calling again, on October 2nd, and once again told them I hadn't received my shipment and asked where it was. This time though, someone tells me my apt # had been mysteriously removed from my account, and that may be the reason I wasn't receiving my merchandise. Mind you, I never moved, been living in the same apt for 3 years, and I had no problems receiving merchandise before, so how did my address get altered? I didn't do it. We get the address updated, and another shipment is set up to be sent on its way.

I wait 3 more weeks before calling a final time somewhere around Halloween, 2011, and they tell me the reason my shipment hasn't arrived in the last 3 months, was because my account was considered inactive and was closed. Huh? How is it inactive if I've been calling for 3 months, begging that they send me my product? So, the sales associate said her hands are tied and the only solution is to start a new account, and request a new 30 day trial package of merchandise, which I don't really want by the way, in order to get my shipment. But I'd have to wait until I get the 30 day trial order first, before I can update my account online to get the merchandise I actually wanted since August 15th.

Today is November 18th. I just got off the phone with a customer service rep who told me my shipment on my new account I made, was delivered the 14th, which was on Monday (today is Friday) and I've received nothing yet again. Now he says, his hands are tied, and he can't send me out a new shipment until November 29th. Some rule about having to wait 2 weeks in his system. Now, he's telling me I won't receive merchandise until December 9th. With no apology, no sorry for the inconvenience, nothing. Just this is the way it is, deal with it. I want to speak to a CEO or someone in charge and tell them how their company operates. They make us dependent on the product, then play games when its time to get your next shipment. I've been waiting since August 15th for my product, now I have to wait until December 9th to either finally receive it, or make yet another phone call to customer service to complain.

I have been using Proactiv for 2 years now. It wasn't that expensive so I didn't pay attention to the monthly amount ($20 to $30 range) they would take from my bank account and I would only receive the product every 3 months. No worries. Then I called to cancel since I had about 3 shipments and I haven't opened it yet. I told her it would take me awhile to use what I had and wanted to cancel my account. She talked me into keeping my account open, said my bank card would be removed from the account and I could call in a single order when I needed it. She also said I would receive a final bill.

This was February 11, I received it in the mail about a month later. I didn't pay until November 9 (No excuses, I just didn't pay it). I just checked my bank account, saw I was charged twice in 2 different amounts. I called Proactiv and she told me that she would send an affidavit to me to complete in order to get a refund since I hadn't received the product. I told her I didn't want the product. I explained the earlier call in February and was informed my account was only placed on hold for 6 months, that's how they do it with everyone. Then she said that I would be refunded after finishing the affidavit.

Why do I have to waste my time and effort for something I didn't authorize and what gives them the authority to use my bank account information when it was supposed to be removed form my account. Is it because I paid my bill with my credit card? I didn't authorize a new charge. I am seriously upset about this and will be taking further action.

After being a customer of the Proactiv365, suddenly, I started having problems with my shipment. They usually ship the product and auto bill me every 2 months. This time, I didn't get my scheduled package though, but they said I did. They told me I should go to my local post office and 'see if it's there'. Really? Like I have the time for that? So they reshipped one and apparently put my account on hold while they 'investigated' the missing package.

No one told me my account was put on hold, but every time I looked online to see when my next shipment would be, I saw my ship dates changing. Seriously, every time I looked, my shipping date would be different and when I called, they also had a different answer every single time. They ship with the post office, which is not tractable, so if your package just doesn't show up, well, then it's not their problem. I figured this is no longer worth it and I'll just go buy the product at a local mall or maybe find something new or better for my skin.

I ordered their product. They sent me more without my authorization. I paid for shipping to send back product I never opened. They say that they never received it. Now, collection agency wants money and ruining my credit.

How can they automatically send me more product without me signing a contract or anything? Then expect me to drive to post office and pay to ship it back. Plus they told me that they have a 60 day money-back guarantee. Not one person told me that during the phone calls I made when I called to cancel the automatic shipping that I did not authorize their company to do. Now, they won't erase the money I owe because I sent it back (unopened) after the 60 days.

I sent my product back to Proactiv a month after purchasing. Well, within the "60-day money back guarantee", they never refunded my money claiming that they "never received my package". I called countless times to see if it was received, everyone said no and said I needed a delivery confirmation to prove that I sent it! Nowhere in the terms and conditions does it states that I needed to get a delivery confirmation upon returning my product. I have researched tons of websites that do not refund people when they claim they do and of course, Guthy-Renker's Proactiv is on every single website as never refunding people. Those people are crooks and better believe me, I'm contacting the law. I know it's a low amount of money to be refunded, but they have done this to too many people. No wonder they have every celebrity/popstar under the sun sponsoring their product, they steal everyone's money to pay them!

I stopped paying my bill because it was a hassle trying to cancel my Proactiv account and shipments. I finally paid them a few months later and on the paper that they sent to pay my bill, it had three options on how I'm going to pay. I picked the option of paying the amount due and and nothing else. It clearly said that on the paper and receipt.

So, about two weeks later, I saw on my bank account that not only did they get the money I owed them, they also charged me for another shipment which they aren't supposed to. They did not email me or notify me that they did that, so when I called them to cancel my shipment, they told me that they cannot cancel my order because it's already being processed.

The lady explained to me that I can send my shipment back and I will get my money back. Today, when I finally got my money after a month, I found out that they only gave $29.50 out of $39.40 that they owe me. When I called them to ask where the rest of my money went, they told me that they kept the "shipping cost." But I told the lady, "If you guys stopped my order before it was shipped out, this wouldn't have happened." I'm just mad that they did that.

I called to cancel my Proactiv account. While I was on the phone with them, they informed me that I owed them $79.00 and some charges. I asked why and they told me that it was because they sent me a product on September 8. I explained to them that I already paid $53.00 for that shipment, and according to the paperwork I have, it should have only been $39.90. He did some fast talking and explained to me that he was sorry that I wasn't smart enough to figure out their paperwork. He also accused me of not reading it. I read it and I understand it. I also know they are trying to pull a fast one and they take advantage of people. Do not give Guthy ** your credit card number under any circumstances. They hold you hostage and charge you randomly for whatever they want. They don't have any integrity.

I will never do business with them again. I am also trying to stop any additional charges. I am hoping I can successfully prevent these crooks from getting any more money out of my account. My next step will probably to file a complaint with the Better Business Bureau. I can't believe in this day and age that they get away with what they do.

I place a call to customer service in 9/27 to 1-800-950-4695 inquiring about my refund. I was informed by Ms. ** that I wasn't entitled to one. Her explanation was that they received the product in 9/1 so they were not giving me a refund back. However, if I had proof of delivery, I should fax it the attention of Billing Specialist. I faxed the proof of delivery, which I had to pay in addition, to send the product back. Meanwhile, my credit card still reflect that they are charging my account. My next step is to call my bank and stop the payment. I would love to put a stop to companies like this one.

I have never ordered Proactiv in my life, yet I am being charged for it. A few months ago, an unauthorized charge from Proactiv showed up on my credit card. I called Proactiv, explained that I had never in my life ordered Proactiv, and they refunded the charge. I then called the credit card company to let them know. All seemed incredulous that I never ordered even a sample of Proactiv's stuff. I was insulted.

Later, unauthorized charges showed from fragrance.net and Proactiv. I called my credit card company, cancelled the card and received a new number. The charges were refunded. The next month, more charges appeared on my new card. I called the credit card company and Proactiv, and the fraud department's customer service agent called Proactiv with me. We told them to stop the charges during a conference call. I have sent my credit card company a statement in the mail, telling them that I have never dealt with this company and verifying fraud.

This month, more charges showed up. I just got off the phone with my credit card fraud agent who explained to me that Proactiv would continue billing me even if I were to cancel the card completely. This would wreck my credit. They are working on making it stop. In the meantime, I have to continue combing over the bill and calling them if I see anything.

After purchasing my first product, I was happy with it. Then the next one came in the mail. This was my fault for not reading the letter that came with it, stating it would automatically reorder and deduct from my account. I became OK with this, but then I realized how much this was going to be, so I canceled my order. I sent b the second shipment on July 18, 18, and 21011. I waited for six weeks, and nothing! No refund! So, I called and they said to fax my receipt of the shipment, and it would be refunded within 48 to 72 hours. I faxed this on September 21, 2011, and still no refund! So, I called back this evening, September 27, 2011, and the lady said it would be another 5 to 7 business days!

At this point, I'm beyond frustrated. I explained that had I, as the consumer, taken my time and not returned it, you would deny my refund. I did return it on time, but you, as a company, have failed to do your part. This is the only reason I have chosen not to reinstate my account with you. The product you sell is great, but everything we have to go through is not worth the hassle. I expect my money back pronto. I have held up my end, and you failed to yours! Just because, this has taken so long, I will not purchase your product from a vending machine, like I had planned to do so. I didn't have to deal with the direct withdraws, and only ordering when I want the product! This needs to be resolved, and I do expect a response.

I have the same story as everyone else, with a few variations.

When you sign up, you get an online account so you can "manage" your account online for your convenience. So, I went on there and changed my account settings to where it read "Do not send me shipments automatically. I will decide when I need a new kit."

So imagine my surprise when 30 days after my initial kit, I got charged $32.99 and was sent a new kit anyway. I called and got a rude lady who said they never got that change I made on my online account. Imagine that! Then, I was told I must send it back for a refund. But I had gotten smart from past issues with companies like this. I wrote down the tracking number that was originally on it and sent it back. And I am currently tracking it back to Proactiv where it came from.

Second, I paid with Paypal because they have buyer protection. Unfortunately, I got charged another $29.99 before I got on my Paypal and realized you can delete your authorization for Proactiv and they can no longer bill you. Hallelujah, at least something that makes sense.

So, I will continue to track my package back to Proactiv and then provide the evidence that they got it back and then they will pay me back my $70! Take my advice. If you want to try Proactiv (take my advice and order it off of eBay--no auto shipments or bills) and you want to order from Proactiv, then use Paypal. You can cancel your authorization!

I ordered a $19.99 kit of Proactiv for my daughter to try out, and paid it with Paypal. She did not like the product so she stopped using it. I called to cancel future shipments and was told that it was too late to cancel since the replenishment order had already been shipped. The agent on the phone told me that when I shipped it back it would be to my advantage to pay for shipping and get a receipt and make sure I got a delivery confirmation. I would normally just give back the package unopened to the postal service and not be concerned, but I thought it was unusual that the agent had suggested this and thought she was warning me. That was $10 well spent.

Sure enough they claim they never received the package, I paid $43.94 for the first kit(that was supposed to be $19.99) and have been charged 3 more times totaling $108.85. So for one kit I have paid $152.39! This started on May 31st. Now after faxing to them a returns claim affidavit with my shipping receipts three weeks ago, there is no one to tell me whether they got it and whether my refund is imminent. You cannot talk beyond the poor girl answering the phone. I am amazed that such a touted business is such a scam. Dr. Rodan and Dr. Fields should know what Proactiv is now doing. Or maybe they do?

I placed an order over phone for Proactiv skin products at an advertised price of $39.94. Without my knowledge, I was placed on an automatic monthly renewal and charge of the product. As soon as I saw another product come in and another $39.94 on my credit card, I called to inquire and cancelled the service.

At that time, I was told that in my excitement I must not have realized that I was signing up for automatic shipments, but at that time, it would be cancelled and would receive no further charges.

The next month, I received yet another charge for the product of $29.95. I called again, spoke to Jason and was told that the original product was a three month supply and that the $29.95 was a final payment for that.

I ordered the Proactive basic products on the internet for my daughter. The products did not work, so she switched to her old products. I immediately canceled future products from Proactive but they say they had already sent out the product and I could return it when I got it and they would cancel the account immediately.

When I got the product, I called Proactive again and asked the customer service person how to send it back. I was warned by the Proactive customer service employee that it would be in my interest to ship the product back on my own and pay for a delivery confirmation. I found this puzzling that just shipping it back to them without that would be detrimental since I have shipped back to many companies without paying for the shipment myself and going that extra step for a confirmation and had no problem. I decided that it was an unusual suggestion by an employee of the company. It was so unusual that I heeded her warning and did just that.

Meanwhile, I have been continuously billed and they owe me $80.00 that they have continued to bill me, and I just received an email saying that they have not received the shipment! I cannot imagine why she would recommend that! I have a distinct feeling that you conveniently lose and claim to not receive packages. I have the delivery confirmation and I will send it to them and get my money back, etc., but that is a big waste of time, and I do believe the company is probably ripping many people off. This should be investigated!

I have been dealing with Proactiv for several years, only because the product works for my daughter. No matter how I try to order, I always ended up with charges that I don't expect. Right now, I am dealing with a monthly charge that I didn't approve for an $19.95 order.

I decided to cancel my shipments after getting a notification of overdraft on my account. I was not notified by Proactiv that they will be charging my account for payments that I did not authorize. I immediately contacted my bank and they told me that I have to speak with Proactive. Eventually, I was connected to a female named Maria and she was extremely rude after I said that I would like to cancel my shipments. She was very short and didn't fully answer my concerns or questions.

When it comes to my bank account and the money I earned, I want to know everything. So I asked her what I need to do to get these charges off of my account. She was constantly cutting me off and didn't fully explain what needed to happen. So I asked more questions and Maria gave me the line all business people say when they are about to hang up, "thank you and I'm sorry for the inconvenience". Excuse me! I believe that I was in the process of asking a legit question.

This happened twice so I kept my cool and quietly hung up. I tried to find a complaint board on their website which they need to install and nothing came up. This website was the next step after my blog.

I will never order from Proactiv again!

I ordered the trial Proactive kit online for my teenage daughter for the special price of $19.99 after seeing one of the commercials on TV. I don't recall ever seeing any disclosure on their website that the deal included auto shipping of additional product at the regular price of almost $70 every 3 months.

It is also not mentioned at all in the commercials. Well, 2 weeks after we received the initial trial kit, another kit was shipped and I was charged $32.99. Just recently, I was charged another $19.99 so I called customer service to see why. That is when she 'explained' the pricing model and auto ship policy. So I canceled the auto-ship program. Based on the comments, I hope that is the end of it.

Now, this product really has worked for my daughter's acne. There is a significant improvement and she loves the results, but I would rather control when I order more and how. I think these folks need to disclose their auto ship and pricing scheme upfront. I feel like I got hoodwinked into buying more products that I may not have wanted or needed.

A friend asked me for assistance with a Proactiv promotion for 3 shipments of Proactiv product for approximately $19.95 each. I agreed and signed on to the Proactiv site for the single order of 3 shipments. After this order, Proactiv continued to send further unsolicited shipments and continued to bill my credit card without my permission.

I called and asked them to discontinue this practice. The Proactive representative said I should send back the last product shipped and I would not be billed further. As requested, I wrote "Return to Sender" on the two last shipments and gave the items to US Post. Proactiv then claimed that they did not receive one of the items and have continued to bill me. Lately, they have been sending debt collection letters and I have received calls from debt collectors.

I ordered a Proactiv kit which I received, but then came a second kit, I believe double the price, and I saw it was billed to my credit card I originally used.

Right away I called 1-800-235-6050 and was told I never called to cancel, and was explained by the representative. I then told her that I did not want the kit, and insisted they need to take it back. It was not easy to convince her. Finally, she told me to send it back; which I did with postage she sent me. I told her it's not right for me to pay for postage.

I then got my credit of my first charge to my credit card I initially used.

Then I noticed I was charged $7.00 for the second kit they sent me. I then called and spoke to Laura and Amanda. They said they would refund the $7.00 to my original way of payment and even ask for my credit card number.

Three weeks go by, and I got no refund. Now, this is where the problem began; they sent me a refund check to my daughter's name, who is fifteen. I called and explained to Linda that my daughter is underage, and has no bank account. I was promised I would get my refund to my credit card. She said she was sorry because Proactive Corporation will not refund me the money back to my original credit card.

At that point, I asked to speak to a supervisor. I was then put on hold, and Gimi (a female) introduced herself as the supervisor. I went ahead and explained my situation, but I got, "I am very sorry, but you cannot get your money back on your credit card."

I explained that was my initial method of payment and expect it to be returned in that method. I then explain that I was promised by the two representatives I spoke with. She again said that will not be possible. It was then that I asked for her corporate phone number or email address. At first, she said she did not have that information. As soon as I said I will find it myself she then said she can give me the e-mail address which was: customerservice@guthy/renker.com.

I honestly believe that they could have handled the situation a better way. I doubt Gimi was the supervisor. I told Gimi I will tell every human being how Proactiv does business, and she did not care. I will keep my promise and let everyone know the way PROACTIV DO BUSINESS.

I honestly believe the email address is incorrect, but being that way, I will find the right one.

I ordered a trial kit of the product for my daughter, who had a severe reaction to the product after one application. In less than 30 days after getting the kit, I was billed for another kit.

I contacted Proactiv to explain she couldn't use their product, and to discontinue the account. I was told they would bill me anyway because they shipped the product already. I would receive a refund only after I mail the product back to them, and less the cost of shipping! I never told them to ship additional product, and certainly after my daughter's reaction to the product, we don't want to use it.

This is a warning. The product may damage you physically. When it does, the company doesn't care!

Proactiv from https://www.guthy-renker-store.com, sent me a 90-day solution box without my permission and they auto-ship me with another 90-solution. I indicated that my previous order was a gift, so why do I need another 90-solution?

Now, I can't remove the charge from my credit card. After reading all the stories about Proactiv in the past twenty days of this 11th of July, I have to report that my credit card was stolen.

I ordered a starter kit online last October ($30 range). Little bottles and I paid in full. Then I got a bill for $99 saying I had more coming each month and could use installments. I called in November to cancel the entire thing. I kept getting bills but since I had cancelled I thought they were errant. Now "Northshore Collection Agency" says I have a balance of $59 in collections. The # is for Pro-Active which seems awfully "in house"! They said I got a second shipment and owe for it even though we didn't. They said too much time had passed and it was out of everyone's hands. If I don't pay, it goes on my credit *even though* I cancelled, never received more product, and never subscribed to anything monthly.

Just like quite a few people here, I also signed up for Proactiv, and the next month, they charged me close to $50. I called them and they also told me it is the auto-fill. I sent the product back and they credited me back. The following month, they charged another $20 to my account. I called once again, and they tried giving me the bogus "there isn't anything we can do" line. Oh, yes there is, when you talk to a manager. They credited my account and it has been cancelled ever since. I constantly get e-mails and mailers that they would like me back as a customer even though I have called countless times and sent numerous e-mails asking them to take me off of their mailing list. The last time I called, I thought everything was good. Wouldn't you know it? I got another mail asking me to come back. This is a really terrible way to try and get your clients back -- by harassing them with things they don't want or need. I have told everyone that I now not use Proactiv because their customer service is absolutely terrible.

My wife signed up for Proactiv last year. I saw the charge to our credit card and questioned her what it was. She told me it was for our teenage daughter. There would be three charges of $29 dollars to our credit card and that was it.

After I saw the third charge, I called Proactiv to make sure it was done. They then said there was one more charge coming and then the account was closed. That was in June of 2010. In November of 2010, I received a bill from Proactiv stating I owed them an amount of $68 for a package I received from them. I spoke to a gentleman named Patrick who showed that I did cancel the account in June, but they sent out another package by mistake. I confirmed we received no package. He said he would send a letter stating there was no delivery, and would make sure my account was cancelled.

As I was waiting for this letter to fill out, I received another bill from them 30 days later. I called again in January of 2011 and spoke to an Eric. He said he sees where I cancelled the account in June and then spoke to Patrick, and he would send out this letter to state I received no package (as if the burden was on me to prove I received no package rather than them to prove that I did receive it).

I received an affidavit from them and filled it out anyway. I sent it back and that was that. Then today, 7-5-2011, I received a letter from a collection agency that I owe the money to them. I called Proactiv and spoke to them about how disgusted I was, and how negligent they were for this entire mess. A supervisor named Melissa told me once it goes to collections, they can't do anything about it. I said what about the affidavit I sent back? Melissa asked me, "Why didn't you follow up about it ?"

What?! I received nothing else from them! She stated they sent a bill in February, March and April. I said if that was the case (we received no letters), it didn't matter anyway. Proactiv was 100% negligent of this whole situation. And I said, "If my account wasn't cancelled, how come my credit card was no longer charged?" Melissa said "they removed my credit card in September". I said, "Aha, that PROVES you closed my account!" They then said it was my problem. When I informed her she was being recorded, confirming that I cancelled the account and spoke to people several times confirming it, she informed me, "You can't record me!" I said, "This call may be recorded for fraud reasons." She then hung up.

Do not order the product they will steal money from your account time and time again.

I ordered Proactiv one time. I did not sign up for any auto refills. They sent me another package of their product. I emailed and they are saying that I have to pay to have the product shipped back. I do not think this is right since I did not place an order in the first place.

I tried the trial for $19.99 with auto shipments every 12 weeks to try the product (this is defaulted to every 30 days charges/3 months supply). I did have to change this on the website. Twenty-eight days later, I cancelled the order, but they said I was already being shipped more product and have begun to charge me every month (sometimes a few times a month). The e-mails responding back are more like forum letters, but still no action. I was told my membership was canceled, but every month now I'm being charged. Each month I'm being charged from $34.00 - $29.95. I've had to cancel my credit card after fighting transactions each month and spending a few hours documenting each transaction in detail.

I ordered from Proactiv and originally sent my 1st package back in June 2010. I explained to Proactiv then that my skin had a bad reaction to the product and to cancel any future shipments. Then in November 2010, I received another package of Proactiv and this time, I demanded that they pay the shipping charges, because the first time I returned the package I had to pay to ship it.

The sales rep said we will send you a shipping label, which they did and I immediately returned the package. Now its March 2011, and I got a bill for $73.52. Again I called the company and talked even to a manager, who said that it's past the 60 day money back guarantee. If that's the case, why did the sales rep not inform me of that back when they shipped the label out to me? So now, I have no product and have a large bill. To me, it's exactly like stealing. Please help me!

I subscribed to their product for skin treatment, however, I don't like the result. I then unsubscribed and cancelled my account. They promised me no more products will shipped out to me, and no more charges will be made to my account. I got the cancellation confirmation letter from them. however, they keep charging me in a periodic basis. when I call them for the reason, they told me that my account is still active. This is my third time calling for cancellation, as the problem still exists.

My daughter, Michelle ** purchased some Proactiv skin care from an on-line website, www.proactiv.com. They advertise $19.95 plus shipping, however, they forgot to mention that automatically, once you purchase you are placed into a Preferred Customer Account and that is how you receive the special price, plus you are automatically sent more merchandise whether you want it or not. They seem to tell people that they need it and it takes awhile for your skin to clear up. The websites states that Acne is a medical condition and can take seven years in a teen to clear up and twenty years in an adult. They put these beautiful young actresses on their website to make young girls believe that their skin will look like theirs.

Well, after my daughter received her first shipment, she said that her skin got worse and she didn't want to use it anymore. In November of 2010, a box appeared at her home and she saw where it was from and was puzzled, so she called the company and they said that they automatically send out skin care every 60 days and you need it. She told them that her skin was worse and the representative said that she needed to give it a chance. My daughter said, what is the point I don't want it.

The company has a 60-day return policy and my daughter was unaware of it, plus, she had come down with the flu four times and even bronchitis. She then returned the merchandise and everything seemed to be okay but then she kept receiving bills for the merchandise she returned. She called their customer service line and they told her that she broke the company policy and returned it 23 days too late and that was not acceptable. She had to pay the money or they would put her into collections.

I then called the company and spoke to a man who I could barely understand because he could hardly speak English but he told me the same thing. I asked who his supervisor was and he said Sergio very soft and I said that I want to speak with him and he said that he'll tell you the same thing. I said that this is fraud and I want a supervisor. He put me on hold and a woman came on and said she was the supervisor and that she knew the story and I could not do anything. She then proceeded to tell me that she had spoken to my daughter earlier and I said your name is not Sergio and you are not a supervisor. She said that she have an authority to make a decision. She was so rude and acted like my daughter and I were idiots. I told her to take my number and have a supervisor call me. You can guess that they never did and of course she hung up on me.

Their company has some really shady business practices. I think it is against the law to send someone a bill for returned merchandise that they know they have and then harass them about it. I think this operation really needs to be investigated. Their company and it's employees are the rudest bunch of people I have ever dealt with.

My daughter and son-in-law have high stress jobs and are outstanding law-abiding citizens just trying to make ends meet. This company has taken advantage of my daughter and I am sure others have had this happen to them but don't do anything about it. This has caused stress on my daughter and pure aggravation and all that company does is bully the consumers, but they won't bully me because I know how to fight. My daughter has had a lot of health issues in the past year and she sure does not need this headache.

Despite all the negative comments, I decided to still order from this company. To my dismay, I realized what a mistake that have been. I am aware of the recurring new shipments that Proactiv send upon being a member, but I had at least expected more information from them. A simple email would have been enough when they sent the next shipment. I received nothing. I only found out because of a charge on my account. I didn't even receive a tracking number for the second shipment, but being a nice person, I let it slide. Three weeks later and nothing, no package. I don't understand why it would take 3 weeks when the first order only took 1 week, and I did pay for full shipment.

I called customer service, only to find out that my order is in California. **. She blames it on the tsunami in Japan which happened just 2 days ago. My order was shipped 3 weeks ago. It has nothing to do with that. I asked them to cancel my account. She did so without a problem. Now, I have to see if they charge me again, or if I don't receive my order. She will send an affidavit form. Seriously, I never heard of this **. You guys made a mistake, so fix it. Never order, ever. It's a nightmare.

I purchased a prepay card from Costco for Proactiv. My daughter wanted to try the product. I thought since it was offered at Costco that it would be a good product. Unfortunately I will never find out because when I came home to register the card on www.proactiv.com/card, the website wasn't to even be found except on Google. Then it didn't accept the serial number or pin number.

It said then to call 866-229-7959. I called it, they kept transferring me from person to person and then they told me that I had called the wrong number and to call 866-229-7959, (the number I had called). This went on for an hour and I talked to 5 people, none of which had any idea what they were supposed to do. They know nothing about this stupid card! It's been extremely frustrating! I am returning the stupid card to Costco, and sticking with the dermatologist! What a way to waste time! Thank heaven for Costcos return policy! I will never try to order this crap again!

I have nothing good to say about Proactiv or their business practices. I bought a 30-day trial for $32.57. I felt safe to try it because on their site it says that you can cancel if not satisfied. My daughter started to use it and she had little results.

On 2/08, I noticed that my credit card was charged $48.68 from Proactiv! I called them because I did want their product especially for that price. They told me that it was too late to stop the shipment even though they charged my account that morning. I told them that I felt their business practices were misleading and I would never buy their products again, and they should stop all future orders. A week later, I received their product and I kept it because I did not want to deal with their horrible customer service or wait on the phone for a long time. I was led to believe that it was my final charge.

On 3/10, I noticed another charge of $29.95. I called them to complain that they charged my account for the third time. I found out that the last shipment was not $48.00 as I was led to believe but $108.00 and that they were going to charge me again for my last installment.

I am writing you because I want everyone to know what a scam Proactiv has going. I do not want anyone to fall into their trap like I did. Their product is not that great and they are not clear on the prices that they charge. Also, their first trial shipment came in half-sized bottles.

I am in the medical field and ordered Proactiv for my mild acne. I read every line on the web regarding the cancellation of the order. I used the product one month and did not find anything superior than you can find OTC at lower cost. After receiving the second shipment, I immediately called to cancel the order by phone as the website does not provide this option. The rep I talked to, took 15 min trying to convince me that I should try different products even though I kept telling so-called advisor, "no thank you." Finally, I asked her about her credentials qualifying her as a "Beauty Advisor" and been told not-so-official training.

I told her to "please cancel my membership/future shipments" and furthermore "on the record," my credit card company will treat any future transaction from Guthy Renker as fraudulent". I thanked her and asked for the "Reference/Confirmation number" for the canceled order for the record. I also informed her that I am also recording the whole conversation for my records as well. After that, I went online and send email on every web add I found on site with subject line "Cancel the membership and cancel the future order" and stated the confirmation number in the body of email.

It took me more than an hour to cancel so called "easy-to-cancel" order. It's absurd. It feels like a computer virus, easy to get and pain in the *** to get rid off. Lesson learned, never order anything without reading complain section on web

I received an email on November 27th that Proactive (Guthy-Renker) charged my credit card for $63 for one of their kit, and an order was placed. I later found out that someone in my household used my credit card to order. I called Proactive customer service that same night to cancel the order. The representative told me to call back on Monday as it was the weekend. I called this Monday, and they told me the order was already shipped, so they can't cancel it. They said that when I receive it, I can return and get a refund.

After 2 weeks, I received a slip from Purolator to pick the item up at their depot. I told the depot to send it back to the shipper. Two weeks later, I called Proactive customer service and they said that they didn't receive it as yet and for me to check back in 6 weeks. It is February and Proactive is saying they did not receive the item back so they can't refund me but would send me another kit again. I have had the worst customer service. It has been 3 months and I have no product and no refund.

In the month of December, I ordered Proactiv for $29.95, I got it and paid for it. Then, I received a surprise of having $39.95 taken out from my account for the second order which I had no idea of. I called them up and stated my problem. They told me I checked a particular box which enrolled me to a membership. I said I did not do such thing, why would I do that without getting the product and using it? We argued. The manager came on the phone and said the item was already shipped and there was no way to refund me my money or stop the shipment. So I asked for a tracking no. for FedEx who they shipped with.

I spoke to FedEx and they told me of no such item could be found in the system. I called the rep back and told me the item was still in the warehouse and there's nothing they can do. Well, I lost it and let them have some bad words. I work hard for my money and need every dime back. I wish I can go on television with this. They can't be doing people this runaround high and low thing. Procativ is a scam. I repeat, big scam. All these reps gave me different info on one item and the last hung up on me. I need help, and for them to erase every bit of my information, so they cannot send me any offers whatsoever, most importantly my bank info.

Proactive sent me a kit that they charged $99.69. I had requested not to get kits and to only receive what I ordered. The person I talked to said to go ahead and get the next kit so that I could try out their products that were not so drying; I agreed. She gave me a date to call back on to discontinue further kits. I did but the representative said that the kit had already been sent out. I received it quite a bit later, so that information is questionable, but then I started an extremely rigorous semester of graduate school, and focused totally on that. My roommate opened them by mistake, and used one item which I will gladly pay for.

The semester is over, and I would like to return the package, which is in perfect shape, minus the one item, but they say it is too late. I agree it is later than normal for a return, but graduate school is exceptional circumstances. In addition, I requested twice to never receive automatic shipments, and I called back at the designated time to officially cancel this policy, but they said it was too late. I knew what my upcoming semester would be like, and that this sort of thing would get lost in the mist.

It all looks so legit. I called to cancel, and they said I had to pay additional charges, because I wasn't going to be a member. I will have to now try and fight them through my credit card.

I purchased a Proactive solutions facial Product, in the amount of $19.95. I was not informed by Proactive that they would continue charging my PayPal account for it. They charged me once again a month later for $27.94. I never received the product and never authorized any transactions with Proactive at that time. I contacted Proactive Solutions on 11/10/2020 and asked them not to send me any more products and cancel any future charges. Proactive associate told me they would not send me anything or charge me until May 5th, 2011.

Again, I never received the product in which they charged me for, and never authorized a second purchase with them. The payments went through my PayPal account, which is linked to my checking account. Now my account is overdrawn $71.95. Proactive Solutions has caused me a great financial stress. They have caused my checking account to be in the negative. They are neglecting my rights as a consumer, and I feel that my personal information has been compromised.

I cancelled my prescription to proactive on November 6th. I very specifically asked about the charges and was told there was only one more charge. The charges are a rip-off and not disclosed in advance. I live in Alaska and they charge an exorbitant amount for shipping, which is not disclosed. They also didn't disclose when I specifically asked that they were going to charge my account two more times even though I cancelled. I also wasn't told, even though I told the rep, that I couldn't use the product on doctor's orders or that I could ship it back for a refund. This company has horrible customer service and they are taking money from me that wasn't authorized.

I used Proactiv in the past but due to the constant billing issues, I decided to cancel my account with them. They had continued to send me "we want you back" emails, offering Proactiv 30 day supply for $9.99 and 90 day supply for $19.99 each shipment. I decided to sign up for it again because my skin was getting bad again. I got my first shipment and was charged $9.99. A month later, I got my second shipment and was charged $19.29 plus S and H. Thinking I got a 70 cent discount, I didn't think anything of it. Then I got a NSF letter from my bank.

Proactiv had taken out $13.30 more and it had caused my account to go negative. I called Proactiv and spoke to Orlando in Customer Service. I let him know that I never authorized installments to be taken out of my account. He told me that when I signed up, I chose the "installment" option. I let him know that I was never given an option! Even when I go back now and look at the payments confirmation, it says nothing about installments. I cancelled my account with Proactiv and feel that I should be refunded the NSF charge and the $13.30 since I was under the impression that I would be billed $19.99 plus S and H per shipment.

The website is completely misleading. I ordered what I thought was one order of the treatment at the advertised price of $19.95. I then received another box. When I called to question why I received this, I was told that I had signed up for a three-month supply. The way the website is set up is not clear and basically tricks the customer into purchasing more than they may want. I requested to cancel and confirmed that my credit card would not be charged again. Now, I find that my card was charged again as they spread the second treatment price out over two payments. Why wasn't I told this on my last phone call? I do not trust this company. They are not reputable and I will ensure that none of my friends buy this product.

I called to order Proactiv, and spoke to a rep. I informed him that I want to try it only for two months because I was skeptical. They charged me for two months, and now they want $39.90 because according to them, I signed up for a six-month supply worth $69.90.

I would never sign up for such a large amount of money. Now I am receiving letters from North Shore Collection Agency, demanding payment for $39.90. Please help me.

I canceled any future orders and continued to receive unsolicited orders of product. I canceled payments, contacted them numerous times with their promise to not send anymore, but they continue to do so!

Earlier this year, I ordered the product. I selected the option not to join the club, but will order on as need be basis. Several months later, I received a box. I did not pay attention and opened, another Proactiv order, I did not order. I paid for original by check. I sent the bill, so I called and explained I did not order and want them to pay shipping. Proactiv refused so I paid $10.00 to ship also via USPS with delivery confirmation.

Delivery of the unordered box was delivered on July 17th of this year at 2:04 PM. Since then, I have received several more bills and I have called them and explained. Today, we received a notice from a collection agency for $67.84, the cost of the unordered box I received months ago. I called and explained the situation and that I have proof of delivery. The collection agency to send out a form for me to fill out with copy of delivery return. I do not trust this as well. Do I have legal position to sue for harassment?

It's on-line rip-off. I just googled Proactiv complaints. There are many. I bought $a 25.94 kit on-line,**. I was unaware I was signed up for an account to receive $60+ kits every 8 wks and they charged my visa! I called 2 times to cancel. The accountt still shows open and awaiting next shipment. The customer service reps tell differing vague stories. I sent all products back. No credits to visa yet. Now when I call and put in my account # message says, "No one is available," disconnecting line! "

Our bank posted and alerted to those companies who have been fraudulently charged by any product. Proactive, didn't listen yet sent their product to our house. I was surprise what it is. I opened the box and it is Proactive. I called the company as I didn't order it. The company didn't even offer postage to mail it back. In short, I spent another $7 just to mail it back. A week later, I call back the company for the refund. They said they will refund in 4 weeks.

Now that's getting interesting. The bank posted fraud alert and Proactive is dealing us like a regular costumer that have to do all the process. Overall, Proactive is not good. I hear all stories that even if you already call and cancel the account and return any further products they sent you, they still bill you for the amount of the products that you've return.

We purchased the Proactiv Plus Deluxe System in May 2010 which included the following products: Renewing Cleanser, Revitalizing Toner, Repairing Treatment, Oil Free Moisture with SPF15, Daily Oil Control Refining Mask, Travel-size Green Tea Moisturizer, The Doctors' Secret to a Lifetime of Clear Skin, along with ActivMember Benefits.

My wife began to use the Proactiv skin cleansing system recently following carefully the instructions for proper use in terms of the frequency and recommended daily dosages for each product. She was careful to wash her hands and skin thoroughly after using these products given the instructions that were included explaining about the active ingredients used and the potential for skin damage and other potential harmful effects. We noticed that after a few days our hand towels, bath towels, and pillow cases had excessive bleach stains and discoloration that appeared resulting from the Proactiv skin cleansing products my wife had been using and need to be replaced. We contacted Proactiv to inform them about the situation on September 22nd and they informed us given their disclaimers and other product liabilities they would not reimburse us for the cost of the original towels and pillow cases we had purchased in the amount of $300.

I ordered by mail and paid with a check, a Proactiv kit. I received the kit and subsequently another kit a couple of weeks later which I did not order. I called the company and requested a return authorization which I received and returned the product unopened. Since then, I have received collection notices. I have spoken with the company and they confirm receiving the returned merchandise and yet continue to pursue the collections threats.

I wanted to order ProActiv but googled "ProActiv complaints" first and saw all these negative reviews. I decided to go on the website and see for sure if ProActiv really tells you about shipping you more products and to my surprise it did! So, I thought I can place this order because it's telling me plain as day. Whatever. Right before I submitted my order, there's a paragraph saying something like you'll get shipped every 90 days a 3-month supply for the monthly price of $19.95 (shipping, $8). So I would assume that's every month that I would be billed, but shipped every 3 months.

So, I decided to call the website number online and clarify this before placing my order and the woman answered my question right away and said, "Yes, you're billed 3 monthly payments, basically; so you're not paying $60 at onceunless you want to, of course. But this starts out as payments, unless you change it." So she was asking me my info and I was letting her take a little bit of my order. While I asked questions (because I love to ask questions) and she explained the whole "replenishment program" thoroughly telling me, "Acne is not curable and will come back if you stop using the product," which is something I never knew. I thought it was curable; silly me. I'm an honest person; so I told her about going online and reading people being charged without knowing about it.

Then she said because I gave her my email, I would get an e-mail confirmation telling me about my order being shipped at about the "replenishment". On my invoice when I get this in the mail, it would actually say the exact dates of the next shipment. So I would know a month ahead of time when I'd be billed. She also said I could cancel at any time even before the next shipment so I did not have to get the 90-day supply if I didn't want to and they have a 60-day money back guarantee that I have spent lots of money buying over-the-counter products which I cannot return! Blah, blah, blah...

So I let her take my order and I think the most annoying thing was, even though she explained how the program works in the beginning of the call, she told me again after she took my card number and again at the end of the call. So I'm thinking, "If I already know about it lady, you don't need to tell me three times." I said it nicely because I'm not going to be mean about it, you know, just make a joke about it. So she tells me that she had to tell me twice! She said "legally" they have to tell you before and after taking your card! Or they can't process your order and they'd have to cancel it. She gave me the customer service number at the end of the call. I wrote it down to have on hand and guess what? I got that email confirmation two days later and within a week, I got my Proactiv with an invoice telling me the exact dates of my next shipment!

I called customer service and had them put my next shipment on hold until I'm ready to call back to order more (to see how well this works). The woman in customer service was nice with me and said she understood and put it on hold. She reminded me about the 24/7 skin care advisors and asked if I have any questions about the product (which I would never have that option w/ any store brand products). So, I'm thinking are these people 'online' are not reading the whole website and maybe only ne reading what they want to read (aka, 'selective reading and hearing') or maybe you're just talking to reps from other countries who don't know how to speak English well and you can't understand them, so you say "ok" to everything. I'm confused.

I only know 3 other people that use Proactiv and upon questioning, they had nothing bad to say because they read everything, understood what they were being told, and paid attention. So I'll see how well this works for my face and let you know. I just don't like people talking trash when this info was in my face and I was told over and over about the future shipment and I had it all laid out! I just set up my account online and reviewed everything on the website.

I wanted to order ProActiv but googled "ProActiv complaints" first and saw all these negative reviews. I decided to go on the website and see for sure if ProActiv really tells you about shipping you more products and to my surprise it did! So, I thought I can place this order because it's telling me plain as day. Whatever. Right before I submitted my order, there's a paragraph saying something like you'll get shipped every 90 days a 3-month supply for the monthly price of $19.95 (shipping, $8). So I would assume that's every month that I would be billed, but shipped every 3 months.

So, I decided to call the website number online and clarify this before placing my order and the woman answered my question right away and said, "Yes, your billed 3 monthly payments, basically; so you're not paying $60 at onceunless you want to, of course. But this starts out as payments, unless you change it." So she was asking me my info and I was letting her take a little bit of my order. While I asked questions (because I luv to ask questions) and she explained the whole "replenishment program" thoroughly telling me, "Acne is not curable and will come back if you stop using the product," which is something I never knew. I thought it was curable; silly me. I'm an honest person; so I told her about going online and reading people being charged without knowing about it.

Then she said because I gave her my email, I would get an e-mail confirmation telling me about my order being shipped at about the "replenishment". On my invoice when I get this in the mail, it would actually say the exact dates of the next shipping. So I would know a month ahead of time when I'd be billed. She also said I could cancel at any time even before the next shipment so I did not have to get the 90-day supply if I didn't want to and they have a 60-day money back guarantee that I have spent lots of money buying over-the-counter products which I cannot return! Blah, blah, blah...

So I let her take my order and I think the most annoying thing was, even though she explained how the program works in the beginning of the call, she told me again after she took my card number and again at the end of the call. So I'm thinking, "If I already know about it lady, you don't need to tell me three times." I said it nicely, because I'm not going to be mean about it, you know, just make a joke about it.

So she tells me that she had to tell me twice! She said "legally" they have to tell you before and after taking your card! Or they can't process your order and they'd have to cancel it. She gave me the customer service number at the end of the call. I wrote it down to have on hand and guess what? I got that email confirmation two days later and within a week, I got my Proactiv with an invoice telling me the exact dates of my next shipment! I called customer service and had them put my next shipment on hold until I'm ready to call back to order more (to see how well this works). The woman in customer service was nice with me and said she understood and put it on hold.

She reminded me about the 24/7 skin care advisors and asked if I have any questions about the product (which I would never have that option w/ any store brand products). So, I'm thinking are these people 'online' are not reading the whole website and maybe only ne reading what they want to read (aka, 'selective reading and hearing') or maybe you're just talking to reps from other countries who don't know how to speak English well and you can't understand them, so you say "ok" to everything. I'm confused. I only know 3 other people that use Proactiv and upon questioning, they had nothing bad to say because they read everything, understood what they were being told, and paid attention. So I'll see how well this works for my face and let you know. I just don't like people talking trash when this info was in my face and I was told over and over and over again!

I was offered a proactive product for $19.95 and behold to me. I was informed that the at that price was only for that price if I purchased every 90 days the same product. I was not informed at all and I do believe they should make that part of the price known. This amount overdrew my account.

Basically, I received a package from ProActiv, I decided I didn't want it so I called the customer service line and they told me to send the package back and that would be the end of it. I sent the stuff back the next day via USPS and thought I was done. Wrong! I got a statement the next month billing me for $39.90. I called, talked to some dude, and he told me I then had a balance of $0.

The next month I got another statement billing me for the same amount so I called again. I talked to two representatives who both told me that nothing could be done so I asked to speak with a manager. The manager told me all he could do was send me the ProActiv back and I would pay the $39.90. While my wife was looking for my wallet, he put me on hold and found something on his computer, came back on and said I didn't have to pay. ** customer service! We won't be using ProActiv again and we'll tell all our friends not to either!

I began to use Proactiv because I had a couple of pimples with whiteheads on the left side on my cheek. I have currently been using Proactiv for about 2 months now. My skin is terrible, the left side of my face now has excessive dark spots on the lower left and right sections of my face and now on my neck. Also since I have been using Proactiv I no longer have pimples with whiteheads, they are now ** bumps which I have never had, my neck and face is also irritated and itchy. Please help me with this situation, I have before and after pictures and there is a tremendous difference. I am more uncomfortable now to take pictures and be as active as I was before using Proactiv. This skin problem has affected my life as well as my confidence.

I signed up for the 90-day supply, but only received the trial size bottles. They claim to have sent the larger ones, and said I had to get an affidavit signed saying I didn't get it, etc. In the mean time, they have charged me 3 times for the products that I don't have. What a scam! I lost $99.

I had previously loved the convenience and hassle free way to purchase Proactive from a kiosk when I needed it rather than ordering online and being sucked into monthly charges for the product plus shipping. Well, I went to make my usual purchase and also wanted to purchase the 30 trial kit for my niece as a gift.

The purchase through the machine went as it should only when the 30-day trial kit dropped out of the machine, I realized that in the package were 2 repairing lotions rather than the 1 renewing cleanser, 1 toner, 1 lotion and 1 mask it advertised. I called the kiosk customer service number at the bottom of my receipt and was instructed to leave a message. I have done this for 2 days and have yet to receive a call back.

I looked up the proactive website for another customer service number where I could actually talk to a live representative and she told me that because I wasn't an online proactive customer with an account number, she could not help me, and that I just have to wait for the call back from the kiosk customer service line! What kinda crap is that? So, because I don't buy online, I don't deserve the same service? Something is very wrong here! And I'm very disappointed in proactive customer service ethics!

I ordered a kit with a money order from a commercial I had seen for I believe $29.99 and that was it. Then I came home one day and saw another package billing me for $109.00. I never asked for another package and when I called them, they told me to just return the package so I did. Then I got billed again like a month ago. They told me there was nothing they could do about it because they received it too late. I don't think this is right because I never asked for it in the first place! They told me that they automatically send you a second one. Point is, I sent it back, never ordered it in the first place and they are still asking for money. Not okay!

I ordered a starter package for $19. I couldn't use the product because it burned my face, so I sent it back a week later. The next month, I saw another charge on my account for $31. I called their customer line and told them I did not order another kit. They told me they automatically shipped me another one that I did not want and I had already sent back the previous one. I was told the refund for the first would take 4-6 weeks and another 4-6 weeks for the second. I told the rep that I wanted to formally cancel my accounts and that I didn't want anymore product. I was holding them to the 60-day guarantee of a full refund. Once I received the second shipment, I refused it at the post office.

Again today, they charged me for another kit. I called and the woman told me there was no record of me ever canceling my account. She also told me they never received the two kits I sent back. I was charged another $19 as part of a 90-day supply she told me. I never ordered a 90-day supply! I ordered a 1-month intro supply. I told her to get my money back to me by my next statement or I'd be filing a formal complaint against them for charging my card without my authorization. I will never ever do business with them again.

I never ordered nor received any Proactiv products. I have been notified of a North Shore Agency with a statement of recovery. I am filing with FTC fraud. The letter gives no phone to contact this agency and dispute. Only a toll fee to pay. I am hoping there is a class action against this kind of abuse and fraud by Proactiv.

In June, I have ordered a product from them online for $39.90; it was a one-time order. Lo and behold, today, I came home and another package was waiting for me at my door step from Proactive. I called their customer service to advise them that I am returning the package to them. I specifically told them that they are in no position to charge my credit card without my authorization. A certain Joana told me that they can cancel my account and refund me back whatever charges they did into my account but less shipping and handling. I told them that they better refund that since I did not authorize them to ship me anything. I am disgusted with this company's action and I am requesting that the government can step out and look into this. I have read a lot of complaints about Proactive on the same level that after you order one-time, they will put you on recurring charges.

I ordered a product from Proactiv on January 13, 2010. They then sent me another package in March or April which I returned to them. Now, I keep receiving a bill for $99.84 and now they are teaching me to send my account which according to them is not active. I spoke to one representative who told me that the item was not returned within the refund window. Now, this is what the last representative told me, they received the product back but it was not returned in the refund window. So, I have to send them the $99.84 and then they will send the product back to me. I don't need the product so why should I pay for something I did not order. This is the biggest scam I have ever seen.

A year or two ago, I joined the Proactiv "club" and received a number of monthly packages. My son didn't use them, so I cancelled the membership. Several months ago, I received an offer for a package of Proactiv products for a low price, $9.99, I believe. I set the offer aside. Then I received a phone call from Proactiv. They urged me to accept the special offer and tried to get me to give them my credit card info over the phone. I told them that I would accept the special offer, but that I would send a check because I didn't want to become a "member" and receive regular mailings, that I just wanted the one package to see if my son would use it this time. When I sent the check, I included a note that I did not want any further packages unless requested.

A month later, I received in the mail another package from them. Frustrated, I wrote "refused" on it in large black letters and put it back in the mailbox. Then I started getting billed for $45.89. I sent the first one back with a note telling them that the package was marked refused and mailed back. The bills kept coming. Today I spoke with customer service, who says that they didn't receive the package, that it doesn't matter that I didn't agree to future mailings, that I must pay the bill unless they receive the package within the next 14 days. And that for my trouble, they'd send me another one. I told them I don't want another one, my son isn't using the product. I seem to have no recourse here.

I was under the impression that I would pay them $20.00 each month for their products, instead, they wiped out my bank account, and took over a hundred dollars from it. When I tried to cancel, they charged thirty dollars for cancellation. My bank account had insufficient funds after that. I was very upset about it

I purchased a starter kit I had seen on television from Proactive online in June. One month later Proactive debited my account for another supply. When I called to find out why I was told that if you order online you agree to purchasing a 90-day supply which I can assure you was not recognizable through the online purchasing process. When I said I was not interested in continuing with this and wanted a refund, I was told I had to wait until the package arrived and send it back before the refund could be processed and this could take 4-6 weeks.

First I was told the charge was only pending and it would not actually be applied until the order shipped and that the product was in the warehouse but not yet shipped. When I said I couldn't imagine why they couldn't just cease shipment and cancel the charge (and that this entire experience was unacceptable) I was transferred to another representative who said the product had already been shipped and I had to wait. Nothing added up and I just came away thinking the online feature is nothing better than any other online scams. I work in banking and can honestly say Proactive is no better than the myriad other scams out there! I am out $28 until I received the package I didn't want; then I have to return it and wait another 4-6 weeks to get my money back.

My daughter started using proactiv for a couple of skin blemishes that were merely that--but they were bothersome for her so she got the product. Within a month of useing the product as directed she literally had holes in her face that now are scarred with dark red rings around them. First they festered into very large pustules, they broke on their own, leaving these deep holes in her face. Permenant facial scaring. We have tried everything and these marks are here to stay. They won't even lighten up. Will provide pictures of before and after for proof.

Buyers Beware!! I mailed in an order form with payment of $19.95 on 5/3/10 to Proactiv. The check was processed through my account on 5/12/10. I called Customer Service to inquire when to expect the product only to be told that I did not have an account. I was given the run around on several occasions..being told to call back in a few days..few days..few days.

On May 27 I was told to fax a copy of my cancelled check to a Billing Specialist & they would investigate my claim & get back to me. I called back 2 weeks later only to be told they had no way of contacting the Billing dept in DesMoines to find out the status & I would have to refax the check!! I still have not received a refund or any inforamtion regarding my refund. I just want my money back!! Buyer beware if you plan on ordering from this company.

I do not owe Proactiv any money and they have received sufficient notice that I do not wish to order any more of their product. I am sending them a final letter today to request no more threatening correspondence from them. I'm also sending a copy of the letter to the Better Business Bureau of Des Moines. This is ridiculous! Harrassment, frustration, worry. They are sending threats to mark my account as "pending collection agency follow-up". The company states that "unless payment is remitted now, we will be forced to accelerate our collection". This is definitely threatening and unacceptable!

I ordered Proactive and initially paid 49.99 in March 2010. In April I was checking my bank statement and realised I had been charged 39.99 by Proactive. I immediately called and was told that I was enrolled in a club. I asked for my account to be cancelled and my account refunded. I was told my package had already been sent out and until I returned it, I could not get a refund.

When the package came I immediately returned it with insurance and delivery confirmation. Lo and behold I checked my account once again in May and was charged 29.99. I called again and was told that I was put on a payment plan and since my return package had not been processed yet I would continue to be charged. Mind you all of this was done without my knowledge or permission. I told them that the package had been delivered over 2 weeks ago, and was told it may take up to 4 weeks to get a refund. Unbeleivable! I was assured this was the last time I would be charged but pigs dont fly right? Of course I was charged 29.99 again in June.

Furious now I called and was told that my refund had just been processed and I should see it in my account in two days. The refund was less 9.99 for shipping of a product I had not asked for! Needless to say I will be monitoring my account with an eagle eye. And here I am now writing this complaint. Buyers beware! I dont know how they are able to do this, and I cant understand why the moment I cancelled my account I would not have stopped accruing charges. If I did not return their product in a reasonable amount of time, then I would understand the recurring charges. This has just been awful and makes me wary as a consumer. I am outraged.

I ordered some proactiv for my daughter, who turned out to be allergic to the product. I receiced a forced second shipment which I returned and called the company and told them I did not want their product. I have received a letter telling me that this company force shipped me product I did not order and have charged my credit card for the product causing me overlimit fees. This company said I have to again return the prduct at my own cost which I did order.

I ordered the Proactiv kit online for $63.30 on March 25th. I received the kit and paid the credit card bill. I then noticed that I was charged again on my credit card April 22 for $44.03. I called the company and they said I had signed up for a club, which I don't ever remember reading or seeing on their web site. I told them to cancel and that I didn't want any products. I then was charged again on May 20th for $29.95. All of this was paid. On May 27th I received a bill in the mail for three different products for $94.56. I called the company and complained. I can't get them to stop billing me!

I called to cancel Proactive and was told they have an automatic three month billing so the $29.99 trial is really a $100 obligation. I also found out I was screwed by Meaningful Beauty and both companies are the same. They also have the same lure you in rate, but neglect to tell you, outside of the fine print, you will be paying for 3 months and $100. What a rip off. This is the same thing Enzyte was doing a few years ago and was sued by the government. Proactive is a great product, but I want do business with cheats!

I ordered a $29.95 product back on March 8, 2010. Today is April 9, 2010 and I have never received my product or the promised affidavit they insist to have been mailed to me several times. I just spoke to an apparent supervisor and was unable to get my refund without first filling out an affidavit. I asked her to fax it to me and she said it was against their policy. I guess I will never see my money or the product. I have warned my 300+ co-workers about this company and hopefully others will read this before ordering which is something I should have done prior to ordering.

I continuously request that my account be closed along with having my credit card information removed. I'm told repeatedly that the account is closed, but I keep getting charged. I'm so frustrated with this company. I've called numerous times, emailed numerous times, and I still get the run-around. I will be contacting the BBB but I am unsure what else to do at this point besides having my credit card information closed that it can no longer be billed.

This company is perpetrating fraud with refusing to stop sending unrequested products and give refunds. I finally had to hang up on customer service because the rep refused to cooperate with my request. Please log your complaints with the State of CA Consumer Protection and Better Business Bureau so that the FTC can finally get involved and stop these people and get refunds for those defrauded. It's crazy they have an A+ rating with BBB, but with enough complaints an investigation can be launched. They are threatening to damage my credit if I don't continue to pay for products I did not order. I have to pay return shipping each time they send out products I did not request.

I purchase the product over the phone using my debit card and I received my first month shipment. After using the products, I realized it did not work for me; it was too harsh for my face. I decided to check my account online and realized they billed me for another shipment on March 2nd. I called and told them I wanted to cancel. The lady told me they cancelled my account.

A day later, when I checked my account, I saw no evidence of the transaction. On March 10th, I checked my account online, they had drawn the money and because I had transferred my funds to another account, I had no money in that account and I was charged an overdraft fee of $32. They had no right to be messing with my account. If they wanted to take the money, take it at one time, not every other day. I feel I was violated and now I will have to pay the fee I was not prepared to pay. When I called, the representative was very rude and she hung up in my ear. I would really like this to be resolved.

This company had lost its dispute with my credit card company. Now, it is pursuing me for bogus charges. It claims that I owe them $125.80. I do not. I have not received the product they are claiming. I closed my account with them. I tried to resolve with them but they play ignorant. They are now threatening to take collection action. I do not owe this company anything.

I ordered proactive. I paid for it when I ordered. I received a second package, which they billed me for. I never used the second package but ultimately paid the bill. I moved. Months later, a new package showed up at my door. I sent it back. It's been over a month. I have received a new bill today. I called today to confirm the receipt of the returned package. I was told that I missed the 60 day pkg return and I had to pay. I questioned why I was paying for a package that they currently have. I asked for a supervisor and was refused.

This is going to affect my credit. In essence I'm paying for a package I do not have. I was told that the package would be sent back out to me in 6-8 weeks. Mind you, they have already had the package for over a month already. Time is money and I'm wasting my time calling them about this.

My fiancee cancelled our account back in March 2009; we had no use for the product anymore. They kept sending us product and charging us for it. So we finally called back. We told them we have 3 unopened boxes of Proactiv that we need to return and get our money back for. They said they cannot do this as we only have a certain amount of time to call and cancel after each order is shipped. We can only receive money back for 1. Some rude girl on the phone told us that our account was only "postponed" for 6 months and that was why we were shipped more product. We were never told any of this as we had not "postponed" our account, but we "cancelled" it. Why should we have to keep calling to cancel? We now have $100 of useless product.

Almost a year ago I canceled the ProActive program. It simply wasn't working for my daughter. That should have been enough said. Month after month I still was sent shipments; they were returned. On several occasions I have spoken with customer service reps who were to take care of the problem, etc. Then each month I see charges on my account from ProActive. I sent a message via e-mail twice. Today I spoke with Ola. He said a refund is showing on my account of $39.90 but we stopped this program months ago. He did finally agree to refund shipping as well.

I want a full and total refund from last June or July when we stopped the program. I spoke with your rep the month we decided to stop the program and was assured it would be taken care of. I have sent back I can't tell you how many packages. We have been promised many refunds and none shown. Now today Ola says he never shows anything on our account about any of this. I find that quite peculiar. We are members of Pre-Paid Legal and if I don't have total refunds by March 15, I am going to turn this over to them. Also, I am going to file a complaint with the FTC if this isn't handled promptly. I feel this is a scam and I am not happy with this outcome. Today I was told, get all your credit card statements then call back! Loss of money and time spent trying to deal with these people are the consequences.

My ProActiv order was mailed the end of November 2009. I had never had any problems receiving any shipments. I waited the allotted 2 weeks before calling and explaining that I did not receive the order. They said it showed it was received. I explained I did not get it. They finally said they would mail me an affidavit, and I should sign it and return it.

Any new shipments would not go out until the affidavit was processed which could take up to 10 days. I explained that by the time, a new order would be sent and received; I would have gone 6 weeks without the product. The customer service rep said he would send me out a "sample" to hold me over and that I should have it in about 7-10 working days. I never received it.

I called ProActive again, and they said that they did not see where the "sample" was sent, but they did see the affidavit was now on file. The gal said she would send me out a free kit, and then, my regular shipments would pick up again in February. I received the free kit.

Today, February 6, 2010, I received a bill in the mail for $45.89 stating it was past due. I called and spoke with Melissa who was rude and ultimately hung up on me. Melissa said, "Yes, you were sent the free kit on December 29, and then, your regular shipment went out on December 30." I told her, "No, it didn't, because I didn't receive it." She said, "Oh yes, it did, and that is what the bill is for."

She ultimately hung up on me after I continued to get frustrated. (I never cussed at her.) I called back, and Melissa answered, but she said she was not the Melissa I had spoken to. So I explained it all again, and then she sent me to a manager named Darcy. This Darcy says she will send me an affidavit to sign. I told her to cancel my account and to stop everything. She said that a shipment went out on February 1. (Now my account on the web has said it would not go out until February 8.)

So now, I have to complete another affidavit (and this one for a shipment that I don't believe was ever sent) and wait for this shipment that was sent on the 1st. Let's hope I really receive this one. I find it very interesting that my Order Detail History online only shows the free December 29 shipment. It does not reflect any other.

ProActiv has a great product, but they do not have the Customer Service Support nor an effective mailing system to help back up the product. I have lived at my address for almost 10 years and have had multiple items shipped to my address, including prescription medications. And I have never not received anything. I think that ProActiv is not on the up-and-up, and I cannot wait to be completely done with them!

We want to inform Consumer Affairs of our experience dealing with unfair billing practices by Proactiv Solutions. Proactiv has billed us for a second installment of $29.95 on January 12, 2009 on top of the $35.79 we already paid on December 15, 2009 for an advertised $29.95 + free shipping 5-piece deluxe kit we ordered online as per the promotion on the seller's website.

To try to remedy the unfair billing situation that has cropped up, we had a live chat with a Proactiv representative named Sarah on January 1, 2010 who promised us we would not be charged the second installment when we canceled our account now. To that end, we phoned Proactiv the same day to cancel our account and ask the representative not to charge our card again. Unfortunately, we just ended our phone call without customer satisfaction. An extremely rude and unhelpful male representative who didn't even bother to give us his name told us we were sent a 60-day supply of product and that was why we're being charged double. According to him, we are "paying for what we received." However, we ordered the $29.95 kit and instead of being forced to pay "for what we received," we expect only to pay for exactly what we ordered!

The customer service representative refused to listen to us and continued to repeatedly insist we will be charged the second installment as we were billed but this is completely unfair business practice. Subsequent phone calls and email exchanges with customer service representatives made between January 1 and today, January 6 have gotten us no further in this mess. Proactiv's only other option given to us is to return the products for a full refund within 60 days. However we do not see why we have to pay shipping ourselves just to return products we have already paid for especially since we have done nothing wrong but order from Proactiv in the first place!

Ideally, we would like Proactiv to honor their promotion online and remove the "second installment" billing from our already canceled account and reassure us no further mysterious charges will be made on our card. We would also like Proactiv to make their mystery split charges crystal clear on their order form and website if they intend to double bill every customer like us for their clearly advertised $29.95 + free shipping online special. We have wasted so much time and energy making phone calls and writing emails to Proactiv that have gotten us absolutely nowhere in terms of resolving this customer service situation to our satisfaction. We anticipate having to take more time and energy to dispute Proactiv's upcoming second installment charge once it is made on our credit card as well.

I originally ordered their package for $29.95 and it caused severe skin irritation. I notified the company and they told me to send it back and they would send me the gentle skin formula. I sent the package of regular sized bottles back and in return received tiny bottles of a travel package. I never received credit for the package I returned nor did I ever receive the regular sized bottles of the gentle skin formula. Months later I received an offer for a welcome package of either formula to include regular sized bottles, a travel kit, and free gift for $9.95. I called the company at the number on the offer and I was told I had to call customer service to order the gentle formula. I called customer service and was informed that this welcome back offer was only for the regular formula even though it clearly states regular formula, extra strength, or gentle formula. They then offered me the formula at the regular price. I believe this company has serious truth in advertising problems.

I had to return several unopened packages of product at my own expense and make several calls to the 800 number to try to cancel. Again in 09, after receiving confirmation of cancellation by phone, I received unsolicited and unordered product. I returned it.(at my expense) I have mail delivery confirmation, I have names,dates,copies of written documents. I'm now in collections. I have received 2 notices from collection agencies. I am 54 years old and have never failed to pay my debts on time. ProActiv states that I owe 45.85 for failing to return product (on a cancelled account) within the alloted time frame.

I returned a kit, they claimed they never received the kit back, so they sent me an afidavit to sign, it stated that once it was received a credit would be issed, i sent it back via fax & got confirmation. It has been three weeks and i am still waiting for a creit to be issued.

I ordered my daughter some proactive because we thought that might help her since we weren't have much luck with other products.So it came I payed for and figuered ok lets see if this works. Then they sent some more and charged my credit for in May 2009 .I didn't order this and was quite annoyed that they took apon themselves to charge my card for something I didn't order.

So when I got this card in the mail saying I have a parcel I went to pick it up only to find it was from Proactive So I wrote on the box return to sender and but a line through my name. Then I e-mailed them since they never answer there phone and asked to credit my account for this product I didn't order so they said in the e-mail it would take 60 days which I thought really [was bad] since I never ordered or gave them premission to access my account.

So when I went to check my account what I figured was about the time they indicated insted of a credit the charged me again and sent another order which I sent back again at the post office.So now to date they have charge me twice for 82.48. and have written them several times and now I getting quite annoyed with because they will not fix the charges and they have the nerve to say I have to pay for shipping. I did not order the products so why should I have to pay for shipping and what right do they have to access my card with out my permission. None.

To date I have faxed them with the number they gave for their Account specialist and e-mailed them again and still nothing. So my next step is this and then I guess the bank and what ever else. I will not recommend this product due to the way the treat their custommers and they garentee money back,yea right.

After I cancelled this account online in March 2009, I received another kit in the mail. So I called and spoke with a customer service representative, who told me I could a) pay the $45.85, or b) return the unopened kit and my account would be credited. So, in early April 2009, I sent them back the unopened kit via Priority Mail and a note with my account number and billing information, so that I could be credited the $45.85. I considered the matter handled at this point.

A month later, May 2009, I received another bill from them, this time threatening to send me to collections. I sent a letter in response to this stating I had already sent them back the unopened kit and to please check their records and credit my account accordingly. I failed to keep my Postal Service receipt, so I do not have proof for the unopened kit I sent back. I foolishly assumed that they would do their part and this was clearly a mistake.

On June 2, 2009, I received yet another bill for $45.85 and again was threatened to be sent to collections. I had an extra unopened kit (which is why I cancelled my account to begin with, the unopened kits were stacking up), so I decided THIS time I would get a receipt, delivery confirmation and a signature when it was delivered to ProActiv. Copies of these items are all enclosed. I also sent them another letter asking for my account to be credited AGAIN and the bill I had received from June. I thought SURELY THIS TIME they would get it right and credit my account, but alas, I have received another bill from them for the $45.85 and again, collections was mentioned.

There is a serious problem here and I need your help. I have enclosed the Click-N-Ship Payment Confirmation (1), the tracking information (2), the June 2nd bill I received with my account # (3), and the letter I wrote to them (4). This was all included in the package I sent to them with the Second unopened kit. Any help you could give me on this situation would be greatly appreciated. At this point, Im not sure what else to do. I do NOT want to pay them $45.85, as Ive returned twice that much in merchandise and paid for postage. Please note at this date that I am about to move into a new apartment, so if any correspondence could be directed to my sisters house (address below) during the interim period, I would greatly appreciate it. Thank you for your time.

i ordered a packaged set for my wife: 90 days later i received another package that i did not order: I called their 800 # listed above and recinded any and all access to my credit card and asked to be removed from any and all future products information: on 7-8-09 i received another package and i called the 800# and i am currently on hold for a supervisor and not being helped. I believe this is inappropriate and i hope illegal as i recinided all access to my credit usage.

I returned the kit that was 19.95 for a refund. I had a confirmation number so I would know when they received it back. I have emailed them several times just wanting to know when I can get my money put back on my card. No answer at all.People would like their money back as quick as they take it from your account. Don't know why they ignore people, I just want a refund.

I am being billed and overbilled for items I never received. I have called customer service a half a dozen times. They tell me they will correct my account. On each ocassion I have received one or more invoices from Proactiv for the shipping charges of the item I already paid for and never received within a week or two of my phone call to customer service.

Yesterday I received an invoice in the amount of $45.89. I have no idea what the bassis of that charge is. I purchased a special set of Proactiv at a discount of 15.99 plus a shipping charge of $5.99. I never received the first shipment because their operator had typed the shipping address incorrectly. So I called Proactiv and Linda resent the orderon 4/18/09 priority mail. I did receive that order. I paid for one order and I received my order. These invoices are incorrect and harrassing.

I note that many people have problems with Proactiv I believe the FTC should investigate this company and fine them for their abusive practices.

I filed a complaint today June 8th 2009 with BBB and here on Consumer affairs this morning. I just spoke with my bank here in California as I seen where this company did remove $74.02 from my account without authorization. Please see the original complaint regarding an amount mentioned in an email sent to me by the company ($49 dollars and some change). My bank has cancelled my bank card and is sending me a new one due to this company proactiv. They are causing more problems. I have sent update to BBB and only await what happens next through them.

I also have been trying to get through the electronic claims department at my bank so that I can file a formal complaint. WOW! I can only say use caution when trusting a commercial and be sure you keep all of your records as I have for this will end up being your hopefully (mine) saver.

I am beginning the steps I told them 1. consumer affairs 2. attorney general 3. BBB 4. FTC 5. my bank as they are promoting fraud through their own commercials... then attempt to say if I cancel... there is a fee? I hope authorities investigate these people and put a stop to their unethical behavior. They are attempting to continue withdrawing money from my account.

Next my credit card was bill $15.42 & $15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged $45.85 for and I never authorized and refused delivery of. At this point I canceled this account.

I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order.

After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the $39.90 and another credit for $12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for $39.90 and another for $12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, $15.42.

Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at $19.95, which was already paid for in January.

This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping.

About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

I ordered a trail size of the Proativ Solution from there web-site just to see if I would like the product and I did. But, they want you to join the club and get a better price so I did. It did not state anywhere on this web-site that I was signed up for automatic shipping. About a month later I received a package with the full size product and the money was taken out of my account. I was really surprised. I when to the web-site and my account and found that I was to receive this product every 30 days and the only way to stop this was by a phone call. There is no place on there web-site to stop this automatic shipping.

I called was on hold for 15 or more minutes and it took me getting ugly with the customer service person Aleana to getting out of this club and automatic shipping. I send the product back in hopes of getting my money back. I understand they will not refund the shipping cost. When I went to the post office to return the package I was told they return a lot of these packages so it is a real problem. I just wanted to make anyone interested in this product aware of there tricks to take your money, with this club membership.

Money taken out of my bank account and I was unaware of so it make me overdrawn and not able to get the shipping cost refuned and it cost me to ship the product back to them.

I purchased two sets of Proactiv acne treatment products at a vending machine in the Laguna Hills, California shopping mall. According to the terms of the Proactiv "risk free money back guarantee" we could return the products after trying them for 60 days for a full refund. I purchased the first set on November 26, 2006 and the second set on January 3, 2007. The products were purchased for my daughter and they did not work for her. I returned the empty bottles (which their website states is acceptable)on February 13, 2007 along with copies of my credit card receipts showing payment for a total of $107.64 and requested a refund.

On May 16, 2007, I received a phone call from a representative at Proactiv stating that I was not eligible for the refund because the products were purchased at a vending machine and would have to be returned there and also because the products had to be returned within 60 days of purchase. The money back guarantee clearly states the products can be returned after trying them for 60 days and there is no mention of returning them to the source where they were purchased. (There is no way to return products to a vending machine anyway.)

i payed $60 dollars and received my proactive for one month with a guarantee that my acne will improve. but the result was even worse...i had twice as much acne as i started with and acne all over my cheeks where i had never had it before.

On 9/25/06 I cancelled our account with Proactive after they did not honor our specific request for "order as needed", not to be placed on auto shippment, or in the membership. The customer rep said this could be done, and the credit card info would be deleted after the original order had been placed. Three months later, they auto shipped anyway and cost me shipping to return the product. I did receive credit for the returned product. My main issue is this: I have requested 3 times by email to be sent a notice of account cancellation so our credit card will not be used in the future without our consent. I have not received a reply. A recent call to customer service would not help me, and would not let me talk to a manager to honor my request of a notice of account cancellation. They just kept repeating your account has been cancelled. I do not trust this company's "word" that the account has been cancelled and would like a notice sent stating so.

On 16 January, this company illegally charged my VISA in the amount of $57.90.

customer calls to end shipment why is it not expidited or automatically done.