Paula Young Wigs

I bought 2 wigs from you at the same time. One gentry II average size and one sensational, each at $49.95. The sensational wig seemed ill cut and out of proportion with different lengths sticking out. I returned it the next business day with a note asking for another gentry II instead. You sent me a card saying that you couldn't contact me by phone, to call you back. I did immediately. The woman on the other end of the phone representing your company was unprofessional to say the least. I have been doing business with your company for over 25 years and this is my first complaint.

I buy two each order and twice before had to return one because of color or fit. Those times, I never had a problem why now? Is my order that insignificant that you no longer care? All I asked her to do was send me a wearable gentry II in return. I don't think I should have to pay return fees because it was not a good fitting wig. If you cannot do this for a longstanding customer as I, return the money back to my credit card ASAP. I shall check with the bank on Tuesday if I don't hear back from you.

I purchased a wig in January, 2011 and returned it withing the 30 day required period. The wig cost $33 plus $8.95 shipping and handling, a total of $41.95. My refund was $6.05. They charged me a restock fee of $19. I read the refund process and saw it said 30 days from shipping date. I didn't receive the item until 30 days of their so called shipping date. This company makes a profit on sick people that need a wig.

I received a catalog only two days ago with a special price for one of the wigs. When I went online, it was listed at full price. I called Customer Service and was told that "there is a new catalog out, so the pricing in the new catalog is reflected on the web site". This sounds very much like bait-and-switch. The representative offered to take my order over the phone, but I told her I do not feel comfortable ordering on the phone as there is no paper trail. Again, this whole way of doing business seems suspiciously like bait-and-switch to me.

I ordered wigs and accessories in December of 2008. I returned several items in January of 2009 for a credit of $173.00 which to date I have never received. I wrote to them with copies of all my invoices and they have never responded to me. They sent me magazines and emails continually for advertising to order items and I have unsubscribed over and over since March of 2009, and they kept coming. I don't know how to get these people to go away much less my money back.

you think in a new catalogue , with nothing to say its unavailable , and then has to come from china??? i never ran into a problem like this when the work force was in america.

i am old: my hair is thinning and i was really needing and depending on these wigs i ordered for the holiday, i feel the catalogue was a misrepresentation, i am not wnating anattorney ,

i wish consummr afairs would look into the way america based companies that are sending their workover seas are treating their customers and then its , Oh well, sorry about your luck, please tell me if there is a complaint dept that does that , so in the future their policy might change, such as , telling the consumer if you order from this maazine it may take up to three months as we have to have it made and shipped from china , with so many of out american peoipkle out of work, nowonderamerica is sinking fast, lets start at the bottom now and go up , can you help. and falsified in that no where did it tell you you would have to wait untill a shipment came from china

I HAVE DIABETES AND HIGH BLOOD PRESSUE THIS SITUATION HAS CREATED ANXETY AND DISTRESS FOR ME. I AM NOT RICH AND NEED MY MONEY.