Neutrogena

Neutrogena Facial Cleansing Cloths - I have used both the blue and lavender packs of the facial cleansing cloths and am still suffering with the worst itch and red splotches on my face and neck I have ever experienced. It even wakes me at night. I've been suffering for over a week. Last night, I soaked my skin with Witch Hazel, which helped the itching but the red spots are still there. Both of these have gone in the garbage and I am returning the facial wash I purchased at Walmart last week. I will never use anything from Neutrogena again!

My package was supposed to be delivered. I was left a notice (as that happens a lot) and requested a re-delivery. I requested for four redelivers and never received my package. I called the customer service department several times and every time was a different excuse. I called them again and then they told me that my package was sent back and that now they can give me the refund. They only refunded me a part of my bill and they still have the rest of the money.

Again, I spoke to someone else with different information. I asked to speak to a supervisor and they tell me they are not in, really? Okay, I've never dealt with a company that never had a supervisor that is available to speak to. I will never buy Neutrogena products again. This experience was horrible and the nasty attitudes to go along with it. As far as customer service goes, I would never recommend them. They need a lot of work. Also, I'm still waiting for the rest of my refund.

I recently purchased Neutrogena face wash for my husband and I. I used it for about two days, but it made my face dry and itchy. I am pregnant so my pharmacist provided me with an ointment which has fortunately helped. My hubby, on the other hand, used it for 4 days and his face became swollen and dry. He is currently using an antihistamine to decrease the swelling and the same ointment as mine to take away the itch.

I've never had a bad reaction to a product and as an esthetician, I've tried many. I ran out of sunscreen and grabbed a Neutrogena SPF 50 moisturizer and my eyes would sting, skin felt itchy and now a week into it, I am still dealing with redness, burning, my skin won't stop peeling! This is painful. Terrible. I think they should be held accountable.

I bought this oil-free sensitive skin sunscreen because I get acne and it says non-pore clogging. It gave me a terrible cystic acne breakout on my face and a rash on my neck and arms! I am so disappointed, and will be switching to another brand ASAP.

Neutrogena Oil Free Facial cleanser burned my face! I used Neutrogena Oil Free Facial Wash one time. The next morning, I woke up with swollen, red, itchy, burning eyes and around my mouth. This has been 5 days ago and I am still dealing with healing it. As many complaints I found online about this product, I find it irresponsible of Neutrogena to simply continue to sell this product. I will be writing an email to the makers of this product and spreading the word to stay away from Neutrogena.

Neutrogena burned my face. I used the grape fruit acne facial scrub, and the cleansing soap, and two and half days later, my face was burning, itching and peeling. I am highly upset with this product, I will love to sue. My skin is totally messed up from the product.

The quality of this Neutrogena Visibly Even Daily Moisturizer is very poor. I am deeply dissatisfied. Every time I use this product, it leaves a white paste-like residue on my skin. I have been a loyal customer to Neutrogena for years, but I am very disappointed with this purchase especially when these products are expensive. It is such an inconvenience since I live 100km away from stores. The barcode number of the product is 40019712, purchased from Dischem Pharmacy at Liberty Midlands Mall, Pietermaritzburg.

I bought Neutrogena pink grapefruit foaming face wash and after using it 2 times, my face got all dry, red and tight like a sunburn or a chemical burn. My skin is now starting to peel. I have an appointment with a dermatologist, but don't have insurance so I have to pay $100 to start with. I will be stopping at a lawyer's office after my appointment.

In Skin ID's own terms of use states, "B. Cancellation Policy - You may cancel your membership at any time after your initial registration. To cancel, you must call our customer service department toll-free at 1.800.333.0145 or cancel online through myskinID before the expiration of your then current membership term to enable us to process your cancellation request. If we receive your cancellation request after such time, we shall charge you for the next membership term." That is a lie. There is not a place on the site to cancel. In fact, doing anything on the site only takes you back to the home page. This is unethical practice.

I bought a Neutrogena oil free moisturizer last year, and used it with Clean and Clear cleanser, and I had an allergic reaction. I started developing very bad cystic acne, but I attributed it to the fact that I live in Beijing, and the pollution is horrible. I have sensitive skin. I switched to Clinique, and stopped wearing makeup six months ago, and my skin has finally been flawless without cystic acne. I was using another brand of oil free lotion, but ran out, and so I used the Neutrogena. It stung, and now I feel several painful cystic pimples forming, and my face is splotchy and kind of puffy. I am not happy. I will never buy their stuff again. I figured out my acne last year was probably because I continued to use that cleansing cream. I was on antibiotics on and off.

I purchased Neutrogena Oil-Free Acne Stress Control (Power-Gel Cleanser) and Neutrogena Alcohol-Free Toner. Within 2 days of using it (twice a day), I woke up with a swollen face, mainly around my eyes. Throughout the day, my face became bright red, resembled sunburn, and became very itchy. Although, I felt discomfort throughout the day (very tight and dry), I stayed away from putting anything on my face and just took Benadryl. The next day (today), I woke up still swollen and red so I went to my family doctor. She told me that it most likely is from the new products and wanted me to buy Zyrtec, an over the counter allergy medicine to help with the swelling. She also told me to buy Eucerin moisturizing crme to help with the pain and discomfort.

I have never used that exact cleanser or toner before and I do not plan on ever using it again. I'm not sure if my skin became irritated to the cleanser or the toner or maybe both, but I do not plan on testing each one to figure it out. I'd rather just throw both products out and save myself from this embarrassing and irritating mishap. I have never reacted like this to a facial cleanser before and I do not have an allergy to any medications or foods. I'm going to definitely stay clear of Neutrogena products all together.

I used the Neutrogena Cleanser on my face. My eyes swelled shut. My face looks like I have a severe sunburn. My entire face is grotesquely swollen and my skin burns and feels irritated. I was advised by my doctor to use Benadryl to help with the allergic reaction. I was out of work 1-1/2 days. I have never had a reaction to a skin care product. This is my third day on Benadryl and I still have swelling and burning. I look like an overstuffed cabbage patch doll. Help!

After several days use on face, broke out in very itchy, red bumpy skin on my cheeks and jowls. I had to use hydrocortisone cream and antihistamines and it is one week later and almost gone now. Dermatologist and pharmacist do not think it was one of the two main ingredients so we do not know which ingredient caused it.

After using the face soap lather on my face, it felt like it was burning. Now three days later, my skin is peeling.

Neutrogena Deep Clean face wash - After I washed my face within an hour my face was hot, red and painful and I has the chills. My face has been dry and itchy for a week so far and I am using a&d ointment with Ibuprofen for the inflammation. I will never use this again.

I recently tried Neutrogena Oil-Free Acne Stress Control wash and their Skin Polishing Acne Cleanser wash (comes in the kit). After a few days of use, the skin on my face got red and started to burn, and I was swollen along my cheekbones. I have used numerous salicylic acid products in the past, as well as strong benzoyl peroxide, lactic acid, and glycolic acid washes, and I have never had a reaction like I had with the Neutrogena products. The only time I have ever seen my face swollen like that, is after laser work, or chemical peels! I did a little searching online, and found so many other people also having the same reaction. It is very disappointing that Neutrogena is not recalling their acne products for further testing.

I received a package of the skin id in the mail for my son. I had been a "member" for a while but didn't need this one. I called customer service and told her I would be returning this shipment but would continue in the club. She told me that I couldn't return any shipment if it was within 60 days of my original order! Why not? Do you not want to keep a consumer who has been with you for about a year? I told her she would be getting her product and had best credit my bank account or that would be considered theft. She told me "too bad". Of course, I cancelled my subscription. I would never order from this company again.

I am horrified! I just bought Neutrogena's MicroClear bead wash 2 days ago from Wal-mart. I have used this product twice, and I now have what appears to be a chemical burn. My face is red, tight, peeling, and burning! Not to mention, I have been sick to my stomach ever since! Beware and stay away! I can't believe they get away with this!

I used Neutrogena Oil Free Acne wash. Well to start, I spent my Thanksgiving morning in the hospital getting steroid shots and medicine. I only used this 2 times and this is what it did! My face is on fire still! It's red, my eyes are swollen and were practically swollen shut this morning. I'm miserable! I'm not sure what is used in this, but I sure hope my face gets back to normal soon. My face is scary! Don't use this!

100 Sunscreen - HIVES, redness, itching-- bad. Visits to doctor. Steroids have knocked it down. I only want to know which ingredient caused this so I can avoid it in the future!

My family is all very close, and my aunt and cousins started to use Neutrogena facial cleansing wipes about a year ago. I would always go stay overnight at their house, and use the wipes. I loved them! Thought they were so great. So, I convinced my mother to start buying these "amazing" wipes. She buys in bulk, I'm talking like costco size bulk, so she shows up at home with like 8 different packs of these wipes.

We started using them everyday and night, and I started getting a burning in my eyes. Eventually I started to develop a red scratchy patch on my upper eyelid. It started to spread to my other eye, and I now have two swollen, itchy, red, puffy, stinging eyes. I've been to the doctor multiple times. First they thought it was blepharitis, then they thought it was an eye infection. Honestly I don't think Kaiser knows what any ailment really is. Stupidity. pure stupidity. Anyway, I have been suffering with this for almost two months now, and honestly I don't know if it will ever go away. Which sucks, since I am only 18, and want to wear eyeliner! I recently found out, that both my cousin and aunt had the same problems with their eyes, while using this product. Just a fair warning to anyone out there who wants to use these wipes, you are taking off your eye make up. For good.

I bought Neutrogena healthy skin compact makeup SPF 55 thinking it was good, because i have been using this brand for years. I noticed that about 30 minutes after applying this product, the skin around my eyes started to burn, as if I had rubbed my eyes with peppers. I washed it off, and they still burned for 2 days!

Oil-free Acne Wash Micro clear facial cleanser for acne-prone skin.

I only applied oil-free Acne Wash Microclear facial cleanser for acne-prone skin two times with my newly bought Neutrogena products. To my surprise, my face swells with reddish, itchy spots. I thought these products are the answers to my oil and acne problem, but it worsened my face. I'm sure I will spend more money to get proper medication to my worsened face brought about by these products. This company must not sale their products to the consumers. And this company must pay for the cost that I will spend to get back my normal face.

I have used the alcohol-free toner for years. However, I have just found out from a reliable source that Neutrogena uses animals testing on its products. I do not believe that anyone should harm animals as a means of testing a product and to profit. I will not be purchasing Neutrogena products anymore unless they stop the use of animal testing.

Recently, I went to Virginia to visit my friend. We bought SPF 45 Neutrogena Sunblock. My friend did not apply any during sun exposure. I applied several times throughout the five hours we were in the sun.

My friend and I both got pretty badly burnt, but her burn was not nearly as severe as mine. I was in Virginia for a full seven days, and spent five of those days barely able to walk because my ankles had swelled to twice their normal size due to my sunburn. On my last night in Virginia, I discovered tiny blisters appearing on my shins. During the next twelve hours or so, they developed into gigantic yellow blisters that were very painful and would not stop leaking. I had to go to the doctor once I got home to help with the swelling, since it had still not gone down, and the blisters kept getting bigger. I was barely able to walk for almost two weeks, and the blisters stayed on my legs for even longer than that.

I will not be buying this product or any Neutrogena sun products ever again, and I've made sure that no one else I've come in contact with does either.

I threw my sweet 4 yr old a birthday party at a sprinkler park. I applied neutrogena wet skin kids to her shoulders and tops of her thighs and cheeks but skipped her neck and chest and lower part of her legs. After being in the sun for about 1.5 hr she brokeout in hives. I gave her benedryl and covered her in hydrochortizone. Only the places that I applied it suffered burns and whelps. The hives lightened and looked better the next day but then at night it flared up looks like it spread some and she was scratching it tonight. Its her first sun burn ever! After reading other people's accounts it could be a chemical burn.

I applied Neutrogena Sunblock 110 all over my face and body and went to the beach. This product says dermatologist approved,anti-aging and has the cancer association seal of approval. I was under an umbrella with a hat and glasses for 2 hours on a cloudy day. I came home with blistering burns to my face and body that reduced me to tears and had to rush to my doctor. I have been so careful protecting my skin with only the best products and diet. I never get pimples and have been always complimented on my skin. Now I have spots all over my face that itch and burn and won't go away and it's been over a month. I don't wear foundation makeup but now I'm afraid I'm going to have to cover all these marks.

I cannot look in the mirror without crying. I feel like I'm going to be scared for life. The exact thing I was trying to avoid by using this product caused all this damage. It should not be on the shelves!

Tried Neutrogena Night Calming Make-up removing cleansing cloths for the first time and noticed my skin felt slightly rough the next morning. The following day I had a dry, itchy rash all over my face and jaw line. I discontinued use three days ago. It is slightly less noticeable today. I've never experienced a bad reaction to any product before.

After purchasing the Neutrogena sensitive sun block with SPF 60+, I applied it to my face twice to spend an hour and a half in the pool. I applied a different spray on sunscreen to my body. Two hours later, I began to develop an itchy rash.

Over the next few days, I developed painful hives all over my face which turned into scabby formations. My face also began to swell. I woke up five days after applying the sunscreen with not only a painful rash, but also extreme facial edema that forced me to go to the emergency room. My face was swollen beyond belief. I could barely open my eyes. At the emergency room, I was told that my face was essentially recovering from a chemical burn from this sunscreen. I was prescribed steroids and sent home to continue treatment with cold compresses. Thank goodness I was out of work for my summer vacation, or I would have missed many days due to this. My financial loss so far has been only the $110 for the ER visit and the medication.

The sunblock turned my clothes that I wore to Universal Studios when I went to on vacation orange. It turns out the sunblock ruined 2 outfits and my brand new bathing suit. My 2 friends or I did not notice it at first. I was never so embarrassed in my whole life. I would like my clothes replaced. I still have them. I did not throw them away. I had to walk around like that all day, You see, we were at Adventure Island and we went on a ride that gets you soaking wet. As my shirt started to dry, my friend and her daughter were laughing at me. It was awful. As my shirt dried, the stains became worse.

I purchased the refill puffs for the Healthy Skin Rejuvenator. I used the first puff a week ago. I broke out with acne in a few places on my face and neck. I thought it was something I may have eaten. I used another puff last night and I broke out all over my face and neck. I must have 50 break outs on my face and neck. I look like I have a disease or horrible acne. I am 65 years old and have not had acne or skin problems for many years. I think this product should be tested further. I cannot go out of my house until I get my face cleared up. That may be a week or more. I'm unable to leave home because of my physical appearance. I look like I have a disease.

Having been a long time user of Proactiv, I recently decided to switch products to something a little less expensive and easier to purchase. I started using Neutrogena Oil-Free Acne Wash after seeing a commercial. The first couple days I used it, I had no issues, it seemed to be working (I used a dime sized amount to wash my face in the morning and evening). On the third day, I woke up with what appeared to be a bad sunburn on my face, it was really blotchy and noticeable around my mouth, chin, and corners of my nose. My skin felt really dry and tight. I realized right away that it had to be a reaction to the new face wash, so I immediately stopped using it.

Fearing that my skin might get worse, I only used a light moisturizer and aloe on my face that day. Unfortunately that was not the worst of it. In the next two days my skin started peeling off, and was extremely itchy and red. The skin around my chin felt like sandpaper to the touch. My lips started to crack and even my eyelids were painful. All of this after four conservative uses of a new face soap. I had to use a sick day from work because I couldn't cover up the flaky skin on my face. What was even more concerning was the fact that lotions and aloe stopped working to help soothe the dryness and pain. I have never had sensitive skin or a reaction to a product like this, ever.

I did consult a doctor who told me that it looked like a chemical burn. They suggested I start taking an anti-inflammatory drug (which really helped) and prescribed a lotion intended for burns as spot treatment for the really painful areas.

I ordered the Neutrogena Skin ID product 2 months ago, and they have been terrible since. When I placed my order I was going to be moving in the next few days, so I placed it under my new address. When I moved there was a slight change to my address, so I contacted them right away to fix it. this was a week after placing the order, but I was told that they could not change or stop my order. So 2 months went by until they emailed me saying I needed to give them my correct address so my order could be resent. I responded with the address, but also stated that i had attempted to resolve this before the order had shipped and Had been treated like dirt and was insulted.

Then I was told that theyre system showed a second deivery had been left at the front door. I told her that was ridiculous and that I had to sign for it last time, why wouldnt I the second time? She put me on hold for 15 minutes to then tell me shipping must have made an error, then another 20 minutes on hold to be told she was filling out a form to return my money. I informed her that I wanted to cancel my account since this has been nothing but trouble from the start, and was on hold for another 10 minutes. She informed me it was cancelled and of all the Benefits I have lost, and then thanked me for choosing Skin ID and hung up. I have not recieved an apology or even and acknowledgement that I was treated unfairly and am now watching my card to make sure they do remove the $51. I am now avoiding all of their products which is sad because it is near my hometown and I try to support those who employ in the area, but this was just too much for me.

I have been a long term Neutrogena customer from when you had a kiosk at the Westfield San Francisco Center. As I live in Phoenix, AZ I worked with Sarah M, Skincare Center Store Manager, to have Nutrogena 32 oz. Body Lotion; Light Sesame Formula, shipped to me in AZ. As I had ordered in bulk it lasted me quite awhile. I have begun to run out & attempted to contact Sarah today at the Los Angeles number I have contacted her at before.

The operator was extremelty rude to me; indicated there was no-one there by that name, refused to give me her name or transfer me to a supervisor. I tried to explain I wanted to place an order & she was very nasty & said Sarah no longer works there & if I didn't have an exact name for Sarah's replacement there was nothing she could do for me & then proceeded to hang up on me! I realize this product has been discontinued, however in the past they were always able to find extras & I would purchase them & have them mailed to me in AZ.

I used Ultimate Sport Sunblock Spray and it burned my skin, not a rash but burn with a blister. I cannot sit or lay on my back, cannot do all my work duties as it really hurts.

My daughter, grandson and I used Neutrogena Ultra Sheer Dry-Touch Sunblock SPF 100+ on Saturday, 06/13/2009, on our total body before going swimming for about 3 hours. My daughter did receive burning to her face and shoulders and my grandson a little on his neck, but me—I received 3rd degree burns on my face under my eyes with bleeding blisters, redness, major burning and pain on my shoulders, both breasts and blisters there. It is very difficult for me to sleep at night with the nerve pain from the sunburn. I have not lost work or money from this sunburn, but it has disfigured me for right now with two big scabs under my eyes and nose. My doctors stated they were 3rd degree burns and that "the damage was done". I also have cancer which I am fighting right now, so hopefully this sunburn and blistering won't aggravate it.

This product actually made me break out. I should also warn you that in buying one shipment, you are buying into the entire program. Imagine my surprise when my second shipment arrived and Neutrogena told me that I couldn't return it. I'm thinking of selling it on eBay. Frankly, I feel sort of scammed by Neutrogena. They hid in the terms and the shopping cart that in buying one shipment, you're buying into the program. It's not mentioned anywhere else on the website, and you can't cancel via the website either. You have to call them. Of course, I didn't know there was anything to cancel until my second shipment arrived. Try Clearogen.I'm out $60 for a product I'll never use.

I used the product as directed and after several weeks, my skin became irritated and was unable to cancel my next shipment before my account was charged. I did not open the box and called to return the product and they said no returns/refunds after 60 days of initial shipment. Not a very good way to stand behind a product. I am $100.18 out and my skin is terrible, even worse than before I started using this product. I seen a dermatologist and was prescribed medicine, cream and a wash to correct my skin.

I purchase Skin ID they charged me $50.14 to my credit card. I tried the product and didnt worked it all. I sent back the package and I call customer service to get my money back, i have call customer service about 15 times and they keep making execuses they said they didnt received the package.

i have the tracking number and the USPS tracking number says the package was delivered on time. now some how the package is lost and they cant give me my money back. they just making excuses they dont want to give the money back.

When I tried to cancel my account for Skin ID, I was told I cannot return the unopened box I just received in the mail because product can only be returned within 60 days of the beginning of your "subscription". This is theft in my opinion. This was not made clear when the account was opened. I will never purchase Neutrogena again and will warn everyone about them.

Neutrogena Skin ID's product website needs to make the subscription aspect of their product BLATENT. At no time in the shopping experience did I get that impression. Any mentions of any subscription based charges and product delivery are 1). mentioned only once on their homepage under the euphamism memebership in smaller type; this lead me to believe that becoming a memeber of SkinID would gain me access to their dermotologist service 2). buried in a small note 3/4 of the way down the first invoice email from SkinID that products will be delivered and charged every 2 months 3). supposedly repeated in the checkout process 4). in their FAQ 5). burried in their legal copy. Just because [they] have the word membership buried on homepage in small type doesn't communicate to the consumer SkinID is a subscription based product that will charge your credit card every 2 months!

Upon receiving a couple emails from SkinID about logging in to recieve memebership benefits and that my products should be running out by now, I twice tried unsuccessfuly to retrieve password to: delay the next shipment, see the type of customization I can do with my products and see what other benefits I could access however those password emails never came. After I saw the reoccuring charge on my credit card, I called a representative who successfully sent me my password and I was STILL unable to access my account. How can I modify, delay, customize any part of the shipment if I can't even access my account!

Speaking to the representative, he made it clear that other customers were experiencing the same issue and the only thing he could do was elevate my ticket to the in-house tech team. A big brand like Neutrogena should be embarassed at the level of sales communication and lack of basic access on customer accounts. This was a horrible shopping experience and I will not recommend SkinID as a product that upholds the expectation and standards of Neutrogena.

I'm out $45.00 because I was unable to access my account through the SkinID website.

I ordered Neutrogena Skin ID and the product actually made my acne worse. I called customer service to cancel the membership. I continued to rec'v shipments and told them I had cancelled the membership and asked to be able to return them. They told me it was not in their policy to allow me to return them because it was past the 30 day period. But I did not rec'v them until 30 days after the date on the invoice.

What a scam. I am out a total of $150.00 for these three shipments of Skin ID.

I purchased the above mentioned product for R71.00. A lot of money considering economic times. Immediatly after washing my face I experienced a buring sensation. I awoke the next morning and could barely open my eyes, they were so swollen. My skin feels burnt and rough, 12 hours later I am still burning. I will not recommend this product and will avoid any Neutrogena products in future

I have a complaint about one of their products (Fresh Foaming Cleanser) and tried several times to contact them through their website. It does NOT work--a constant 500 internal error. I noticed other people on this site have had the same problem with Neutrogena's site. I feel that there should be some other way to contact them and/or a webmaster address since they clearly do not care about hearing from their customers.

I am out $9 for this terrible product with no way to contact the company.

I always check the expiry dat of any product before I buy espcially if it was facial, and last time I went to buy the product (Oil-Free Acne Wash) that I always buy and this time I found all the bottles the date of expiry is Oct 2006 I can't beleive that they are selling products that already expired from 3 years and when I complained to the manager he said that he conact the company and its only a print mistake, and when I tried to mail Neutrogens site itself to make sure if that is true I couldn't as it always fail to connect.

I found the Neutrogena Micromist in my bathroom closet yesterday, and sprayed it on my wrist to test it and after waiting 2 hours, saw no results. So I decided to put it on my face, because it might show a little bit more on more skin. When it showed up a little bit more, an hour later, I sprayed my legs. On the bottle it says "no streaks" but when I woke up the next morning, there were streaks ALL OVER MY LEGS and arms. It was humiliating, especially in the summer when I have to wear shorts, so I wore long socks today. HOW DO I GET IT OFF? My bat mitzvah is coming up and if it's not off by then, I'll be very upset.

I contacted Neutrogena via thier web site, and filed a complaint about a product I had used. I purchased the Ultra Sheer Dry-Touch sunblock, SPF 85. I am a 48 year old bald man, and I drive a convertible and work outdoors. I have been bald since my early twenties, and am well aware of how to take care of my head and face in the sun. I chose to use this product because of the claims by the manufacturer, that is was the most extensive sun block available as far as different types of protection.

I applied the product as instructed, and then drove some 300 miles to the Blue Ridge Mountains in Virginia, for what was to be a week to 10 day vacation. I arrived at the resort I was to stay at, checked in, then went hiking. That night while showering, I realized I had suffered a severe sun burn on my nose, ears, forehead, and top of my head. The next day I was not able to even go into the sun, and because the burn was very sensitive, I was not able to wear a hat. I spent the dat sitting indoors, and by Monday, it had worsen.

I wasted my time and money on a planned vacation that I was unable to enjoy. We returned home Moday, after the burn started to peel and blister. Obviously I drove with the top up. The peeling, blistering and burning worsened over the next few days, and began to heal by the weeks end. I am out the time I planned to vacation, I am out approximately $1,500 for gas, hotels, and travel expenses, and I am still experiencing scabbing, scaring and discomfort from the burns.

I contacted Neutrogen, and they offered me $10 for the product. I told them I felt that was in poor taste, and they sent me a check for $50 and claimed cashing it would constitue settlement. I emailed them back telling them I would not cash eother check, and was not satisfied, twice, and they ignored me.

The .05 oz product cost $8.00. I would I appreciate a reimbursement.

I bought Neutrogena Age Shield superior anti aging protection 45 SPF in September 07 when skiing in New Zealand for protection from the sun ($22NZD). My skin received sunburn and subsequently my skin started to peal. I started to use it as an everyday moisturiser then as I didn't trust it to protect my skin from the UVA and UVB rays as promised on the packaging. I noticed that I started to feel a stinging sensation under my eyes and also the texture of the cream was strange.

The texture seems like the cream has separated and there is an oily liquid substance coming out of the tube before the white cream. When the cream is on my face it starts to come off and resembles pieces of dry skin. My partner has used this product too and has experienced the same results as I have. I have always used Neutrogena products but I am disappointed with this product. I want to know if I can seek any redress for this and get confirmation that this isn't normal for this product?


I have spent money on a product that i am not satisfied with and does not perform.

I have experienced stinging on my skin underneath my eyes and also been subjected to sunburn.

Neutrogena,Ultra Sheer SPF 30, 51 soles, about 17 dollars, expensive in my country.Thought was warranty but was a disaster.I put it 15 minutes before entering the pool as indicated:put it all on my face and arms.It was 8am,and Summer, the sun was light, not like at 11 till 4pm.I was one hour swimming.After the shower an itchy state started, my face became red and oreogressively at night was unbearable, burning.

My arms skin too was horror,red,swollen,itchy and kind of pimples arouse.I had to go to dermatologist, buy other creams, and even use clay to alleviate that awful allergy produced by neutrogena.I missed classes,three weeks, espent extra and the skin of my face is in a process of peeling over and over and i am with special moisturizing cream every 15 minutes.Neutrogena should be demanded for this damages.


Spent in dermatologist, medicine, extra cream, extra sun protector,missed classes,wasted time,
and damaged my skin.Worst created that sense of misconfidence and left me insecure.

Want my money back and and explanation what happened.

I refrain from going out or in public when my nose is itching, bleeding, or has the blister or a scab. This has been a constant source of irritation ever since 2002!! How do I contact the corporation?

3 day itchie rash with welts!

I have been purchasing Neutrogena Micro Mist Sunless Tanning Spray for years, and every so often, maybe 1 can out of 3, stops spraying after a couple of uses. The spray mechanism does not appear to be clogged or blocked in any way, you just can't get anything to come out. I end up disposing a full can. At $10.00 - $11.00 per can, this is very disturbing.

Product complaint is about UPC 70501 02470.

The pump tube lacks about 3/4 of an inch or reaching the bottom of the container.

A significant portion of the product can not be delivered by the pump.

I cannot use anything that has a fragence included as these fragences cause migraine headaches. I am sure that I am not the only person that has a problem with this. Fragences are often the cause of migraine headaches in many people.

scaring and pain under my nose and cheeks.

Once again, a waste of my money!

Scare and burn spots

Recently I bought the Neutrogena Deep Clean facial wash for normal to oily skin. I have a problem free skin, and never had any issues with skin care products until now. I have used this product only twice and had a terrible skin rash, it almost looked like I had burned my skin. It was itchy, swollen en red almost like sunburn. It has been three days now and only today I can see some changes to my skin. Although stil red and ithcy by times, it is not as swollen anymore, and the rash is almost gone. I am very dissappointed in this product. This was the first time ever that I have bought a Neutrogena product and it will definetly be the last time.

THe rash took over a week to subside and I was in alot of discomfort for that week. There is no warning on the tube to do a skin test first or that it might cause an allergic reaction.

I used micromist tanning I did everthing I read the directions over and over to make sure I did it right and when it was all dry it looked good the next day I got out of bed and looked at myself and I was full of dots all my frickles came out so dark it looked bad its been about 1 week and still have them dark spots I wish they would tell you that age spots,freckles come out darker becouse I would have not bought this self tanning spray

I was going to attend a ballgame and applied the bronzer around 7:30 am after bathing and drying and waited about a half hour for the bronzer to thoroughly dry before dressing. Once before I'd used it and discovered it had left blotches on my legs. This time I was very careful not to cross my legs and also not to leave my arms for too long a time on the armrests of chairs.

Everything was fine until I arrived home from the baseball game around 6:15 pm and went to water my outside plants. Some water splashed on my leg and instantly there were streaks of the bronzer running down my leg which stained my socks and tennis shoes. Even though I have washed my hands numerous times during this day, I can truthfully say my hands retain the bronzer much better than the rest of my body, i.e., arms, legs, neck, face.

I believe Neutrogena should provide a monetary refund.
I am most definitely going back to the Coppertone Endless Summer as I have never had a problem with the Coppertone product.

The Neutrogena Instant Bronze has also stained my sheets and clothing. I found that after crossing my arms, there were stains left on my blouse. My socks, pants and even jewelry have sustained stains not to mention that the slightest body moisture has a tendency to wipe away the Instant Bronze and leave white spots and streaks.

I recently bought 'Healthy Skin face lotion. I imediately realized that the lotion had a bad smell, but I still decided to give it a try. My skin felt very uncomfortable and itching. I will never buy Neutrogena again, even if I realize that the product might have been damaged by bad storage conditions in Wallmart.

Since using this product I have had the worst headaches. I don't know if that is associated with the product. My skin is a mess and I do blame that on Neutrogena! I'm hoping to see my doctor tomorrow. I wouldn't want to see anyone else go thru this! I have never had this kind of reaction to any other product I've used. They have frightened me away from any product that has the words Neutrogena and Hypo-allergenic on it. If my skin doesn't improve soon I may take legal action against them. I'm in pain and furious. Please don't use this product!

The damage is psychologocal and spiritual which can lead to depression, premature aging, low self esteem and reclusiveness.

At the end of the 7 days I had dry, scaly patches where I had used the concealer. I tried lotion and discontinued the use of the product. As the week went on the condition worsened.

My entire face is swollen, red, itchy, burning and it has spread to my entire neck and the top of my shoulders. I went to the doctor because my eyes were nearly swollen shut. He diagnosed it as a metal allergy, because of the copper in the makeup. I am now being treated and in the first 24 hours I have noticed no improvement. When speaking with Neutrogena they stated that no other incidents of metal allergy had been reported. They are reimbursing me $9.95 for the purchase price of the product.

I bought a shade of liquid makeup that I love several months ago. I went to Walgreens Drugstore here in Fla to follow a sale and by a few more.

My shade was not being sold in the 4 stores I went to.

If it's discontinued-I'll be very dissapointed. It is the Visibly Firm # 120-Spiced Almond. I even like the name.Please tell me if I can get it anywhere. None of the shades being sold came close to this tannish one that matches my skin perfect and has SPF 20.

My friend and I bought this product

streak free foam

We wore it out with outr friends and it started to sprinkle and it streaked all down our legs and stained our clothes, it was very embarrasing

About $500 in prescriptions, 3 visits to the general MDs office, a visit to the dermatologist.

My skin around my eyes competely dried out and wrinkled horribly and nothing I've tried since seems able to reverse the problems caused by the Neutrogena cream. This cost my $17.00 initially, and who knows how much I may have to spend to reverse the effects.

My eyes are red ,sore and I hope there is no permanent damage.A product like that should not be on the market, at least it should have a warning label stating the potential dammage it can cause.

I developed a red, rash-like irritation on my neck after treating the area with a paste of Baking Soda & water (3:1). The following day the rash remains and my skin is dry and rough and feels like alligator skin or how burn patients skin feels after a 1st/2nd degree superfical burn. I am writing because the tube does not contain the ingredients (which I thought was mandatory) so I could treat myself without delay and gain some immediate relief.

I usually buy high priced department store makeup. A week ago I decided to try the Neutrogena powder press I saw at K-Mart. I really liked the powder, even better than my regular powder. I was impressed and ready to commit to Neutrogena when I today opened the powder and it was crumbled to pieces. Now, I wonder if there is a reason my old powder was so much more money. You get what you pay for.

In March of 2003, I called Neutrogena to let them know that their Body Clear Body Wash product did not work for me: I had purchased two of them. I was told that they would replace the products, but I called them several times to let them know that they were never received. So, finally they suggested that they'd send me a check for $11.98 (each product being 5.99 even though I paid $6.99ea). The representative also told me that they'd sent out some products because I had waited so long for a resolution.

I finally received the two but the date on the check had been at least a week old which prevented me from cashing it. Again I notified them of the situation and they told me to send the check back and they'll reissue it with a more recent date. Without my knowledge or consent the representative took it upon himself to write that I returned the check because I didn't have a checking account. It was also noted by another representative without my knowledge, that the two products were in exchange for the check, then everything would be resolved. When asked about the duration taken to deal with the situation another representative notified me that they do receive a lot of complaints.

I have been dealing with this same situation with them from March 3-August 7. I was giving the run around for entirely too long. They made it seem as though I would receive the check because the representative told me to call back within a week's time to find out if they had sent the check yet. Even though, it's just worth about $12 I assume the principle was worth much more which I found out it wasn't. Several of the representatives were rude and accusatory, what happen to a customer always right, but what is right is for me to discontinue my usage of any of their products and to recommend the same to people I know.
From a disappointed (ex)customer.
**Advice**
The customer care reps. should be required to submit their name along with any and every complaint they receive.

Honestly I feel more so emotionally offended, because of the demeanor of the representatives, the tone of voice they took with me, being rude and their accusatory nature. I understand if they disagreed with a situation but it should have been handled professionally or they should have passed it on to rep. to deal with the situation.

Loss of $11; embarrassment over brown color on all of clothes...even shoes.

I have tried everything to reverse this condition. Nothing has helped.

8.00, a weeks' worth of a bad breakout on my cheeks and chin, and a sense of disgust with Neutrogena's customer service.

by 71%, yet charge the same price?

Economicaaly, I feel they are scaming the consumer, much like the Bausch &Lomb contact lens issue several years ago.

While I realize they can charge whatever price they want and the consumer can choose to purchase their prodcuts or not, I do not think too many consunmers will look at the ingredients side by side as I did and question the validity to the difference in volume (weight vs. price) of each product. Can thediffernce of one ingredient, just one, justify cutting the volume by 71% while charging the same? Is this a venue manufacturers can use to validate pricing structure? How often would a consumer compare ingredients to know to question this business practice? I view it as no difference than a manufacturer charging a higher price for the same coat because it is red vs. white and that red die cost more.

After wasting about $13.00, I was pretty upset and broke.

The consequences are ruined towels and a loss of about $50.00.