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Consumer Affairs


Mary Kay Cosmetics


Consumer Complaints & Reviews

I have recently bought Mary Kay products for ** who pointed out she was a Mary Kay consultant and has been for seven years. I had spent over $400. And after using the product, my skin is itchy and burning. My eyes swelled.

I later on found out the products were over a year old. This was horrifying. But not only was the products out of date, but she was not a consultant. So no refund, no product exchange or anything. This is very disappointing as she also claims to be one of the top consultants and is using these products on children for school dances. She should not be allowed to do this. Imagine if the parents of these children were to take it further. Knowing she wasn't a consultant, she is selling/using Mary Kay and harming children.

i purchased the new serum from my friend who sells mary kay i never ever had lines deep now under my eyes now i do they after one time using this product are deep i cant get rid of i was so upset i gave her the product back, she agreed i never ever had these deep lines until i used this product guess what i still have them almost 2 months later she told me mary kay was going to test what i gave back to her whats up with the research ? i never once had deep lines below my eyes as i do now after using this new product i am upset and blown away using a product once this happened to me i have alway used estee lauder never had a problem i tried something new and my face is ruined ask her she is shocked herself and i do have photos of me before and after using this serum one time.

In June of tis year I returned To Mary Kay Inc $400.00 worth of cosmetics Priority to their HQ. I sent the form they had sent me which stated I had until 6-6-01 to return it. I had been a MK rep for about 2 years and never made any money. Their merchandise is non returnable except for 400.00 worth the rest you are stuck with. Also you no longer can be a rep if you return anything.

My husband and I waited until 11-20 01 we never heard anything from them. When my husband called their number they told us that thw paperwork must have been altered because their computer said we had until 1-6-01 to return merh. I told them it was exactly as we recieved it and we had a notarized copy. We then asked for return of the merch they told us that it was destroyed per the agreement. Their only answer was read the agreement. We got a call from a Nancy which reiterated the status quo. So now I am out $400. in merchandise which I could have sold at discount elsewhere postage and time I also have another 300.00 wort Icant do anything with.

Mary Kay preys on women with tis "image" and then rips them off-its ok to buy their stuff but dont complain. I consider that they broke their promise via good faith I returned the merch in good fait and they acted in bad faith. I have since sold Avon and have been making money doing so ie-tey have no problems taking returns. I hope you can help me retrieve my money my husband only returned back to work last month and my daughter just had a baby so we could use this cash.


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