Ivory White

I was scammed thinking I had a free sample and was charged $78 for something that I don't want. I want my money back and every penny. I have not opened the item at all. I want a total refund and I want to ship the product back to Ivory White, but I need the address please. Thank You.

This company is a scam. I tried the product web trial sample for only $1.03. It turns out to be $78.41 plus. It's extremely misleading. They are targeting the young and naive who actually believe they can trust companies who scam people by telling them they can get the item for free. They charged my account for $78.41 for the free sample. Please read their website contract. It makes it very hard for the young consumer to understand exactly what's going on till it's too late. The company sent me the sample and the expensive $78.00 package together after three weeks and billed me the $78.00 the same day. I tried to cancel everything. Their website is www.ivorywhite.com.

I signed up for a $1.00 free trial. I received my free trial and another package in the same box with no invoice. A month later, I received another box with 2 packages and no invoice. My credit card has been charged $1.03, $78.41, and $84.36. I have been ripped-off.

I called my credit card to stop the payment. I was told that the company could put the charges through again. I am returning the product to the address on the box and copying the shipping label as there are no invoices. I certainly hope this is the end of it because I am very irate.

I signed up for a free trial of Ivory White. Their online ad indicated free 7 day trial and only $1.00 would be charged using a credit or debit card, at which point you could cancel. I received the product on 8/29/11 (signed up on 8/23/11). I noticed today (9/2/11), that a charge for $78.41 had already been deducted from my Visa debit card. When I contacted Ivory White customer service on the phone, I was told by a customer service representative, Jade, that the free trial offer begins with the date that you sign up for it - ridiculous. They don't even allow you to receive the product and try it out before charging you for this. She also kept saying that the account would be cancelled but they would not refund my money even after I explained that this was an unauthorized credit of my account.

I asked to speak with a supervisor and was told that the supervisor was not available. I asked for the supervisor's name and was told that the name was French. She (Jade) refused to give me the supervisor's last name and also explained that she did not know when he would be available to take a call.

I proceeded to tell her that I believe her company's free trial offer is nothing but a scam. Other companies that offer a free trial will not charge your credit card until after the trial period ends and give the customer ample time to cancel before any charges are made on their credit cards. I believe this company's practices are fraudulent and I've read other complaints on the internet from other customers regarding this company and their fraudulent practices. I am in the process of sending an email to Colorado's Attorney General's office, as well as to the Better Business Bureau. If there is anything that you can do on my behalf in order for me receive a refund, I would greatly appreciate it. Thank you.

My desired resolution is that I get a refund of my money. I did not authorize this amount to be deducted from my debit card. My understanding of a free 7 day trial means that, after receiving it in the mail, I should be able to try the product for 7 days before either approving to continue with the membership or cancelling the membership. The company should not be allowed to automatically charge my debit card.

On January 5,2011, I paid $1.00 for a trial of Ivory White Teeth Whitening. Days later, I was charged with $78.41. I called and complained and was told it was canceled. It was not canceled. My bank JP. Morgan Chase said the company did not cancel it. The amount today is $93.04. I believe these are additional charges from Chase Bank. Again, this morning 5/23/11, I called Ivory White. When I was asked for my phone number, I was told my account was canceled. I then spoke with a representative who attests that I did not cancel the order within certain number of days.

This is news to me! I accepted and paid $1.00 for a Free Trial. When I saw the additional charge later on my bank statement, I of course investigated and canceled this order. There are multiple remarks on the Ivory White Scam page online attesting to similar fraudulent acts by this company. I would like your advise as to how I can resolve this serious problem with Ivory White. I never gave them permission to use my credit card for the $78.41 charge on my credit card. Plus, I only accepted their offer which was stated at a cost of $1.00 for the trial. I cannot afford to lose $78.41 to this obviously shifty company.

I requested free sample of Ivory White for $1.00 shipping fee and I was billed for $78.41 on my credit card. This was needed to process shipping. I want a refund.

I accepted an offer for a free trial for $1 to cover postage. Two days later, they extracted another $78.41 from my bank account before I even receive the sample.

I was filling out a survey and had an offer to try Ivory White for $1. I submitted the info they requested: name, address, phone # and most importantly my Visa card #. As soon as I did this I decided this was very stupid on my part and immediately tried to cancel. I called their 800#, received a message to enter the phone # I entered when I ordered the product. Every time I enter my #, message kept repeating itself. I entered my phone # four times, then I was disconnected. I called back to the same #. It was a repeat of the same thing. I then logged on to their website and entered the cancel sign. Nothing happened. I did this three times, same song second verse. I have tried and tried to cancel this order and haven't been successful. The cancellation has to be within 8 days or they will charge my account with nearly $80. This company needs to be put out of business now.

I went on to what they said was a sample of $1 for teeth whitening. They took it out of my bank. Today I saw they also took out $78.41. I have called a few times and no one will refund something I did not order ($78.41).

I ordered a free trial of Ivory White teeth whitening home kit, except for the fact that it wasn't free. It cost me $1.00, which I didn't think it was that much to try. But then the following day, I was contacted by a person who said he represented Ivory White. He had a very quick tongue on him and almost got me to verify my first and last name so that I could be signed up for the program and, on top of that, get up to $100.00 in gas vouchers plus some other stuff that I didn't quite catch.

So I made him repeat himself two to three times before I caught on to where he said, "Mail today, bill tomorrow," and immediately I told the person on the phone who said he represented IW that I was not interested in purchasing the home kit program or any thing else. I specifically told him I would not verify my name, that I wanted to make sure my debit card would not be billed anything other than just $1.00.

The guy assured me that by telling him that I was doing everything that was necessary to cancel and I will not be charged for this product that I didn't want. Well, two days later, there was a charge on my account for $78.41. When I called my bank to inquire, they told me they had a phone number and a name. Guess who? Ivorywhite.com 1800! I called the company and was put on hold forever. When I finally got connected to someone and explained my situation, I was told, "Oh well, we don't refund. You should have called and cancelled within the 8 days." When I told them that I informed them I didn't want the product a day after when one of their representatives called me to confirm whether or not I wanted their plan/package.

I specifically told him all I wanted was the $1.00 trial. They told me that he wasn't with their company or part of the company. Isn't that just ridiculous? He's representing IW. He's a part of the same co. There has to be something legal we honest, hard working people can do about low-lives like ivorywhite.com. Well, they took money out of my bank that they shouldn't have. Hopefully they didn't send me into negative cause then that will mean I'll have to pay some fees on top of the money they already stole.

I ordered a sample of teeth whitener over internet. I Charged one dollar to my account, thinking it was just a trial. When it arrived, I looked everywhere in the box for paperwork to see if it stated anywhere that they would continue sending and charging. I found non. Since then I have been charged twice appx $70 and $80. I have only recieved one box and I did not open it. I am sending it back. I notified visa and called and email ivory white. All they say is send it back and we will credit you back. how do you send something you did not recieve. this is what they said:

"Hi There, Thank you for your inquiry. Our Customer Service team is ready to help you Monday through Friday between the hours of 8am-5pm MST. We will reply to all email inquiries within 1 business day. If you would like to contact us via phone, please call our Toll Free Number at 1-800-. If your account is still within a trial period you may be expected to return a portion of your last shipment to avoid further charges. Please contact customer service if you are uncertain or if you have any questions pertaining to returns.If your email inquiry pertains to cancelling your shipment, please note that you are not cancelled until you receive an email confirmation from us.

"You may also cancel your account visiting our website ivorywhite.com and clicking on the easy cancel button or by calling our Toll Free number at 1-800- and pressing the number 1 to cancel your account. Both of these options are available for you 24 hours a day, 7 days a week. If you do not hear back from us within 1 business day, please call our Toll Free Number at 1-800- and we will confirm your account status. Thank you. Ivory White Customer Service Team"

hassel, time to send back, worry about getting it solved and my phone number sold to many solicitors. Someone is using my phone number under another persons name and I am recieving and enormous amount of calls. It used to be a private number. not any more.

I signed up for their "free" trial, not realizing that they send both the trial, and the program in one package (had I known they would have done that I would not have ordered). I read in the disclaimer when I received the package that it is not recommended for those who are pregnant. I called and canceled, and gave the package to a friend of mine who was interested in trying the product. I assumed all of it was free. A couple of weeks later, we received a charge for the full program. We called and told them that we had canceled, and they claimed to have no record, and I did not send the program back. I have since gotten the program back from my friend (she had not had time to use it yet), it is unopened and in perfect condition. The company refuses to take it back, and offer a refund. They state the same nonsense over and over again, that it is past the trial date, and therefore non-refundable. What about the "good faith" clause? This company operates with the shadiest of ethics, and is not a company to do business with! Please do not be the next victim of their horrible service, and questionable ethics! Look elsewhere if you want a teeth whitening system.

Because of their charge, we were put in the negative on our account, and accrued a overdraft charges. We are a family with small children, and that was all we had until my husband's next paycheck. I couldn't even pick up formula for the baby. I had to make a mixture of oatmeal and flour, to try to get by until our paycheck. I told this to the customer service, they told me they didn't care, and the money is nonrefundable. Our bank was the savior in crediting our account, and investigating the charges.

It's another scam to steal poor people's money. They charge your account without permission.

I responded to an advertisement online for a free trial of Ivory White to be shipped for $1.00. I have pressed the number 1 to cancel any further shipment of the product several times. Today, I discovered that my checking account was deficient by several hundred dollars. In reviewing the account, I discovered an additional charge for $78.41, which had been added by Ivory White.

There were also charges from other companies of which I was not informed. Fortunately, there was enough money in the account to cover these charges or the bank would have added $30+ charges for the items as they bounced. I do not wish to spend that much money for anything and I do not have to be forced to purchase something that I do not want. Please cancel my account and refund the $78.41 immediately. Thank you for your consideration and cooperation in this matter.

I ordered a free sample of their tooth whitener. I was unaware that they would be signing up for a membership. They solicited my phone number and I received a phone call believing it was from Ivory White. I told them I had no interest in the membership or anything that would cost money. I was led to believe that I would only be receiving the sample and nothing more. They then charged my account $78.41 on 12/27/09. I did not authorize this charge. When I called they told me the company that called was not theirs and refused to give me my money back.

Signed up for a free trial of Ivory White , received it on the 8th day after sign up, called next morning to cancel and they said ok canceled, noticed they charged me 78.41 in on my visa, called them and they informed me I only had 8 days to cancel from the time shipped, I explained it just came the night before, I called the next day, because it was the 9th day, they would not refund my money. I got very upset and they offered to only charge me 45.00 for 2 teethe whitening trays, told them this is still unaceptable, how can I try a product if I don't get it in the trial period. They then agreed to give me 60.00 back of my 78.41 + shipping to and back to them. I explained that is a start but not acceptable and I will do everything I can to stop them from scaming people like this. It does not take 8 days to get mail from CO to CA.

I received a call from a telemarketer who said he was calling from my credit card company to give me a free $150 gas card to thank me for being such a great customer. He went through a long speal which I really could not understand as he was talking so fast. I told him I did not want to join any clubs or be billed for anything. He assured me I would not. A little while later I received a small box in the mail. There was no name on the box so I had been instructed in the past from my postmaster I wrote cancel- refused on the box and put it back into my mailbox the next day. My postman picked it up.

While I was Christmas shopping on 12/8 my credit card was declined so I called my CC company and they said they thought there may be fradulent charges on my account. There was a $3.95 and a $69.87 charge. I called the number given to my from my CC company for the $3.95 and it was a magazine company who was going to charge me hundreds of dollars for magazines. I told them to cancel all subscriptions and refund my CC. They said they would- no problem. I then called the Bella Brite company and was told that they had not received the package back and therefore would not refund my money. Then I was told that they would refund me $45 if they recieved the pkg by a certian date.

I called them at least 11 times trying to speak to a supervisor. I was told that a supervisor would call me today. I did not receive a call so I called them at 1:35. I was told the supervisor (Terry) was too busy to talk to me. I called back another 7 or 8 times. When I called my home later that afternoon I had a voicemail from Terry stating that I had no recourse and they were keeping my money. Obviously she deals with this all of the time and she was very smug to tell me that I was out of luck. She would not give any any information regarding her supervisor or owner of the company. I had to cancel my credit card which is a big inconvenience.

This evening I came home and googled Bella Brite and have fund an astonishing amount of information listing them as a Scam company and would like some help in dealing with this. I don't want this to happen to anyone else. I did not give my credit card number to this company, I don't know how they got it. I am VERY upset and want my money back. I work hard and do not expect to be taken advantage of.

i received my credit card bill on 11/7/08 with 2 charges totaling $167 and change, i called the number on my statement and someone told me that i had ordered some and then when i did not get paid the rebilled for a larger amount and claim that this product WAS delivered to my address which i have not received any products from this company, so told this person that why would i order this product when i do not have any teeth, he continued to say if i do not pay they will continue to charge my credit card, which i do not know where they got my number, but i told that i will have my credit card contact them and should these charges remain on my bill i will not pay for them. i intend to have my credit card company to discontinue the present card and reissue me a new card so that if this new number shows up someone is scamming me becuz i never give my credit card number to anyone without my being there in person.

Stupidly, I clicked on one of those "free sample" buttons. I received a "free sample," then another -- at which point I cancelled online AND via phone. The company sent me an e-mail the day I cancelled, Aug. 3, saying (direct quote): Your account has been successfully cancelled.

Your confirmation number is -------.

You will not receive any future shipments or charges on your credit card.

You can keep the package that was sent to you on July 22, 2008.

We hope that you enjoy using Ivory White

They did, in fact, refund a charge of 78.41 -- and I did send the product (even the extra in the "free sample" mailing, for good measure) back as instructed, to the address the phone rep gave me, exactly as he told me to do it. Until today, other than the e-mail quoted, I did not receive any further communication or package from the company.

Now on my credit card bill, in addition to the refund just mentioned, there are TWO new charges. One is for $84.36; the other is for $19.60. I called their number again today and spoke to two separate representatives (one was named Stella). Both refused to refund either of these new charges, claiming that I had received an e-mail (I DID NOT RECEIVE IT) instructing me that if there were any damage to the returned package, I would be charged $19.60 -- and that I would be charged for one of the shipments EVEN THOUGH I RETURNED BOTH of them.

I did not receive such instructions. In fact, the man I spoke to back in early August assured me that I would be refunded the only charge I'd had to that time -- and he did not mention that there would be any further charge. He also did not warn me that I would have to ship back the product in a steel box to ensure no post office damage.

I have noticed many complaints against this company. I think they are engaged in trickery; in fact, when I said to Stella, "I never read any instructions about shipping or damage," she said, "Oh, yeah -- people don't read those agreements." Of course, in my case it was because I had never been sent such an agreement -- until today, when Stella made sure to send me some language about shipping damage.

I ordered a free trial offer that I was only to pay the shipping and handling. I canceled the order before I even got the shipment / order 03/01/08 canceled on 03/04/08. They sent it anyway. I sent it back the unused portion and they sill charged my mothers debit card that I made the order with the full price of the order. $78.41 / the charge for the shipping and handling was only to be $4.87 that was charged on 03/03/08 My e-mail was dated the 03/04/08 that they confirmed my cancelation I returnd the it with in 30 days of the day I got my shipment they got it on the 03/31/08. I have a confirmation from the post office the day they got it.

Now they are saying my free trial that was to cost only shipping and hanling is $78.41 and has taken it out of my mothers account with out having permission to do so. What can I do to report them and get my charges back. I have talked to their office including a sup and they sound like they plain on keeping my money even tho I canceled and sent it back