I ordered a cologne for men 20 days ago, and I haven't received it. So now, I want to cancel the order.
Consumer Complaints & Reviews
On the 6th, 8th and 11th, I placed 3 orders over the internet. I have been ordering my perfume from this company for many years with no problem, though I have read some bad reviews of goods not arriving. These were ordered in time for Xmas presents. They were a total of $244.20. I did not pursue the problem of them not turning up till 7/1/11 as I do not like harassing people and presumed they were tied up somewhere. The first reply from them was from Leanne who said it was a custom related matter and they would arrive.
Meantime, I rang our customs and they said things do not sit with them for that long. I rang our post office as they do not deliver any item parcel without a signature (they have no record of these arriving). As these were promised Xmas presents, I then re-ordered most of the items at a cost of $243.76 on the 18/1. These then arrived at my doorstep on the 12/2. I then decided to contact the company again as it was very strange three orders within the same week go missing. This time Sarah replied saying there were severe delays due to bad weather over Xmas period and blamed the customs. Wanting to be a believer, I then waited another couple of weeks to contact them again. I told them I had received the new order and the original still not arrived. I asked them to check if these had been returned to them. I received a reply on 8/2/11 from Sarah telling me the order was shipped.
I am fed up with beating my head against a brick wall trying to get a refund. These goods still did not arrived. I am sure if I email again they will tell me the same story. If you cannot help regarding this matter wonder if you can put me in contact with someone that can.
I purchased and paid $114.96 for a men's cologne. I received the totally incorrect item, I have emailed fragrancenet.com numerous times but no response. This site came up on eBay while I was looking for men's fragrance. I used Paypal for my purchase. I think this is a bogus company and that I have lost good money using this site. It should be deleted as fraud.
