Estee Lauder - Pricing & Promotions

I received a card in one of my fashion magazines that I subscribe to...it states simply present the card at any Estee Lauder counter for your free , delux eau-de-parfum purse spray of Estee lauder Beyond Paridise...no purchace necessary, available at all fine department stores everywhere...

I have held on to this card for three years and every chance I get to go to the Boston Store to redeem this coupon I'm told the same thing over and over...it says offer good while supplies last...one per customer..there is no expiration date on the card...since the store won't honor your coupon I thought I would ask if you would...honor this coupon I would much appreciate...In advance I would like to thank you for your services....and any help from you would be greatly appreciated..

The Christmas promotion special (available in Nov. 2002). I have bought this promotion special for many years. This year I bought the package and the min. purchase (some perfume). The pkg.(a gold carry case with a minimum of contents in very cheap format)cost approx. $100.00 CDN. The makeup was minimal and the application brushes were small + difficult to use. I feel I was mostly paying for the case (which I didn't need). I am VERY disappointed that a co. of this stature (Estee Lauder) put out such a cheap promotion compared to previous yrs. The one lipstick I tried to return to the store as I thought it was rancid (turns out it was a new product that had a smell). No exchange was possible and I just feel very disappointed and VERY overcharged for an item that I have VERY little use for.

I won't be buying this promotion ever again. I think I shall return to the less impressive, but more consistent products of Revlon. (sigh!).

Bad reaction to the stinky lipstick. Bad consumer reaction to the very cheap package deal compared to many years in the past of a successful promotion that very adequately advertised new products and lead to further purchases throughout the following year.

I have been using EsteeLauder for 30 years and am now 60 yrs. old. No one can believe my age! I tell everyone "it's the makeup". There is no telling how much make-up I have sold for you. My problem is that as I prepare to retire, I realize I will not be able to afford the greatest makeup in the world. Do you have any suggestions? Please HELP!!!

I have been a dedicated customer of Estee Lauder products. Two weeks ago I returned about a half bottle of under makeup moisturizer due to the fact that the dispenser never worked properly. I travel on my job extensively and this was the first opportunity I had to return the product. They would do nothing for me due to the fact they stated I had used to much. I then suggested that they credit me at least a portion of a $62.00 purchase. I only wanted to use it to purchase more product. They flatly refused me.

I am a retail Mgmt consultant. The first thing I teach my clients is that the customer must be satisfied with a complaint at all costs. Estee Lauder was going to lose hundreds of dollars of my business since I am a professional and wear their products daily. This is absurd to me and I am very upset with both the Estee Lauder representatives and their management. It also caused me stress in an already challenging lifestyle. I took my business elsewhere but I am still not satisfied until I contacted the corporation to let them know what their individual vendors were doing. Please respond.

I have to purchase more product sooner than I would have to otherwise. I have decided NOT to purchase Estee Lauder products for this reason.

This is a complaint against Estee Lauder Company.

Approx. 2 weeks ago I purchased my usual bottle of Estee Lauder Fresh Air Makeup from Gottschalks in Merced CA. I have always timed my purchases with your "free gift promotions". I pay $20.00 plus tax and am able to get my free gift. At the time of payment I was informed I could get my free gift for an additional purchase, as the price for qualification had increased. I think this is consumer gouging and a very tacky way of doing business. I have been using your products for many; many years and I like and enjoy using your products. However, I am seriously considering trying another manufacture because of your greed.

I am so surprised that a company of your magnitude and (I thought) good reputation would stoop so low. I called Gottschalks and spoke to store manager Linda Smith to see if it was a Gottschalk decision or an Estee Lauder decision and she assured me that it was an Estee Lauder decision. I did not purchase additional products, and I will not purchase additional products to receive the 'free gift'. Your company should be ashamed and embarrassed! I feel confident I am not the only consumer who feels like I have been slapped in the face and betrayed by a company who I have literally spent hundreds of dollars with. It will be interesting to hear your comments, if you even take the time to respond to me.

Janice ****

I like your product very much but being on a very low budget it is mosly that I will have to stop using your products is there any offer coupons to help a person on a very low income. your moisturiser seems very expensive ($210.00)

I am not going to go into a big deal but would like you to know that I am a lupus patient and one of the face creams i can use without face rashing is Time Zone, but the last jar I purchased at the Bon Ton Store in Johnstown had a hair line crack in the top of the jar I did not see it nor did the girl who sold it to me I throw away my receipts and could not take it back, it finally broke at the lid area i lost $50.00 by not keeping my receipts I am on a fixed income and quit using estee lauder since then. I liked the product it was good for me but can no longer afford the high cost.

Two years ago I had a makeover done by Prescriptives. I was very pleased with the service and the products and decided to buy some of the products. One of these products was a tri-color eyeshadow and compact. I was told when I bought it that the compact and eyeshadow would cost $30 -- and the compact was refillable. Each refill would cost $15.

This seemed reasonable to me, an investment of sorts. I was very happy with the product and it lasted a very long time, two years, in fact. When I returned for my $15 refill, however, I was told that Prescriptives had changed the shapes of the eyeshadow (from rectangle to circle) two years ago (must have been shortly after I bought mine).

As a result I would have to buy an entire new compact and eyeshadow at the full price. I was a little surprised, since at no time was I ever advised that the shapes might change and in such a case the original conditions would be moot. I felt that they had broken their end of the bargain and could even be accused of false advertising. When I called to complain at first my calls were not returned. When I finally did speak to the counter manager she gave me various explanations - there must have been a misunderstanding (there wasn't), they never sell compacts for $15 (which I know to be untrue -- they don't sell them separately but as a unit for $30, refills are $15), my compact wasn't refillable (untrue), etc.

When I asked for a customer service address or phone number I was told that I would have to speak to Mr. Lauder and that would be an "act of God." I didn't find this humorous and I found it very difficult to believe that a major organization does not have a customer service department. She insisted that that was true however, and left me no recourse.

Recently I purchased a foundation from Estee Lauder. The sales representative was very helpful and gave me a 10-day sample to try. This was so that I could return the product if I had any reaction or dislike of the product.

Yes I had a reaction and dislike of the product. I developed a rash that was very upsetting and took a week or two to clear up. My skin became dry and spotted. It was embrassing ! I had used the product line in the past with sucess. However, I used the sample and had this reaction.

So, as instructed I returned the unopened product with receipt to the store. Only to be embarassed once again this time by sales clerks. I had been given a free gift at the time of the purchase and not having sucess with the product had given this to a friend, who could use it. I was told in order to return and receive the money spent, I would have to return the free gift even though I had used and given it away.

I either embrass my self and get the free gift back or I lose the cost of the product and never use Estee Lauder again.