Estee Lauder

I am having allergic reaction to Idealist even skin tone and time zone and Advanced night repair which was recommended by the sales rep at Macy's. I am breaking out with raised pimples on my face on one side. I can't return it to Macy's because I don't have the boxes with the bar code but I used my Macy's card. What can I do? It was not cheap. It is my first time buying such expensive product. This break out started about three weeks into using this product. I don't want my personal info posted. I would like to get a refund. I have to go to a dermatologist. I never had pimples on my face until now. I am 66 years old.

I have a bottle of Estee Lauder Pleasures early last year. After using it 3 times it fell from my dresser table (3 feet from ground) and could not be used. a few months later I went out and bought a 100ml Pleasures by estee Lauder.after a few uses (3 or 4) it fell from the dresser and again can't be used.I seriously believe there's a defect in the bottle's cheap quality nozzle used.As a result I am set back a few hundred dollars for this. How can a renowned brand such as estee lauder produce such cheap material nozzles and packaging. I seek compensation or replacement bottles as this is clearly a bad product!

Reaction to the eye cream caused my eyes to burn everyday, swollen and little bumps on lid. Also, it caused my eye to twitch constantly. The face cream made my skin break out and uneven skin tone. I had used these products for years. From the beginning I was okay, then the problems started with eyes and face. I no longer use these products. It took a few months for the eyes and face to improve and repair. I will never use their products again.

My face, ears, neck and eyes started getting hot and burning. I was so hot and the lady doing my makeup hurried to get the products off of me. I left in a hurry to get hm and wash my face with my Dr. Wexler cleanser from the Bath and Body Store. I do not have sensitive skin and no breakouts. I was so hot, frustrated and disguste, I had to leave shopping day and return home to shower.

Good morning. I am a breast cancer survivor, by the Grace of God, 10 years cancer free. I give Him all the Glory for walking in Divine health! I was very disappointed on Saturday, 2 October when I was in the Edgar's East Rand Mall Store. I asked the consultant why there is no display of Pink ribbons for the Cancer awareness month, (Which was on Friday already), and her reply was that Estee Lauder Counter has not received a delivery yet! I put down the large bottle of Beautiful original perfume and just rather walked away. It was not pleasant, as your products are the only products that I have used since you started in South Africa. I would appreciate it very much if someone would revert back to me as soon as possible. Thank you.

I purchased a "1 FL. OZ. LIQ." bottle of Estee Lauder Re-Nutriv Intensive Lifting Serum a while back for the regular purchase price of $180.00. It comes in an opaque bottle with a pump dispenser. This morning I couldn't get any out by pumping and I knew it was almost empty, but as with all pump dispenser bottles I also knew there would be a bit more in the bottom of the bottle if I found a way of opening it. It wasn't easy: I used a pliers to separate the entire gold metallic section from the lower part of the bottle.

The pump came with it, revealing a minuscule inner compartment, the bottom of which was about half an inch below the top of the bottle. I knew the small compartment couldn't hold an ounce of lotion and I assumed it was connected to a lower compartment. I grabbed the top of the inner container and lifted it out of the surrounding plastic bottle. The inner container is hard white plastic with a silver metallic finish. I used a small saw to cut through it and discovered a void: the tiny upper chamber had indeed held all of the lotion that was ever in the bottle. I used a syringe to crudely measure the capacity of the chamber and found it to be about 3ml: a tenth of the advertised quantity of one ounce, or 30ml. My measurement was crude, but Estee Lauder is selling this lotion for approximately $1800 per ounce. This is a scam regarding the quantity of product in the container.

I bought the 17 oz.Time Zone Craam.Two of them in fact on June 4th 2009. One for myself and one for my sister. I ask the sales lady if it didnt do what it was supposed to if I could return it. she said well only if you don"t use your free gift. well what if you purchased it when there was"nt a free gift. The gift did not enclude the same cream to see if it worked or not.

My face got very dry around my nose and mouth and had tiny bumps . It also has alot of fragrance which is horrible. I stopped using it for a while to be sure that was the cause . I asked my sister what she thought about it and she has the same problem. So when my face cleared I tried It again and sure enough it did it again.

Ipurchased spellbound 3.4FL parfum spray. i used about 1/4 of bottle and now it will not spray any more. I hare at least 3/4ths of the bottle that is useless.

Este Lauder sold a special gift last Christmas which included a large container of eye shadows. I have use their product for 30 years and this eye shadow was really powdery and flaked all over instead of sticking to my skin. Also the blush was very dry and powdery. I compared it to others I have and didn't seem the same.

It was about a $50 product. I will use it, but it just gets all over the sink and my clothes, etc. when I use it and I just think they were slipping in an inferior product.

i started using the samples of the Idealist refinisher and the day care plus moisturizer, also the night care cream. Those worked well, i was happy enough with it to but the sample bag for $50. which included the advanced night repair.

I used most of these products for 3 days before buying, and intoduced the night repair, the next morning my eyes were severly swollen, i just paid a hundred bucks to a walkin clinic, and then another hundred on perscription. I hope that my when this is all done i wont have more damage to my skin.

Great service great store. Lipstick is the problem tastes like tobacco. it was two free lipsticks with a promotional gift offer. I just want to know what is in the ingredients to give this awful taste. Purchased last spring or in summertime. one is called#183 SugarHoney. the other I do not know where it is at this time.

cannot get past the awful taste it has. I do not wear it often. I love Estee lauder products but not the lipstick anymore.

Sorry that you find it acceptable to use less product and still charge the same prices. I will have to take my business to another company.

I work as sales manager near a big cosmetics Company in ALBANIA .2 months ago I had been in contact with area manager of Estee Louder in Hellas and he promised to visit us (4 April 2008)and with the issue to find EL Distributor in Albania but in the other hand He came here and don't take his promise ,he didn't deign to visit us while he had stay here for 2 days

Why Why Why is not justice because I cancel all my agenda for HIM ,he didn't give me the possibility to show my company capacity . why why .

Albana ****

I phoned into customer service at Estee Lauder to find out the manufacturing date of the Double Wear foundation. I was verbally insulted and abused by the representative who refused to tell me the manufacturing date, or give me any information on the age of the product. I was standing at the Estee Lauder counter in Johnstown, PA with an Estee Lauder sales associate, who also was listening to my conversation. I asked the customer service representative to let me speak with a supervisor. I was told to call back later and she took my name and phone number.

When arriving home 4-5 hours later, I received a phone call from Zonora, the supposed supervisor who continued to refuse to give me any dates of manufacturing of their product. He remarks were that we would never sell you anything old. I told her that I was already sold products that were 2-3 years old, and for the safety of my eyes, skin, and mouth, I, the customer had the right to know just how old this product was. She refused to give me any information and I hung up the phone.

I have used products that caused my skin to become red, peeling, yellow tinged, tight, and eyes burning.

Purchased creme in sept 5, 07. Noticed that it seemed to be disappearing in jar. Meant to take it back and show sales assoc., but kept forgetting it. carried it back on 11/15 and they sales assoc said that the way it looked after you put your finger into it. had use this creme before and it never happened, because over half of jar was gone they could do nothing about it. Sales manager said she would check with rep the next time he came in.

No problem with sales assoc or mgr, as I am a retired employee know they were being fair in their opinion but 32.46 plus tax is awful high for a creme that had never played a disappearing act in the jar before. am very dis satisfied in creme, will change to something else. I just feel like maybe this creme was old on bottom of jar it is "AA6)

I thanks the sales mgr and Jay the associate at macy's for their help.

I went into Von Maur, Estee Lauder Counter to purchase lipstick, tiger eye and an eyeshadow that I really liked. The eyeshadow was discontinued, so I was trying to find a matching shade. The sales clerk was trying to help me when another customer announced that SHE knew what she wanted and demanded to be checked out ahead of me.

I was appalled that someone would actually do that. But, when the clerk decided to help her and make me wait, I was VERY offended. While I realize the clerk was young and really did not know how to handle the situation, still I was offended. I told her I would just purchase my lipstick and be on my way. I am not sure what words the clerk should have used to let the other customer know I was there first and she needed to help me, but maybe a little better training on Estee Lauder's part would help.

I wear ONLY Estee Lauder make up and have for the last 10 years. I am a faithful customer. I first started purchasing Estee Lauder at the Ayres Counter. When Von Maur came to the Mall, I also started purchasing there. Now that Ayres is gone, I prefer Von Maur over Macy's, but I can't say that I am happy with the service at this point.

I have been a long time user of Azuree Perfune. I went all over the Bayshore Mall for the perfume. No one had it. I finally went into Lord & Taylor, no one was at the counter. Someone from another counter came over to help me. She finally found the perfume, and gave me the bill. It wasn't until I got home that I found out I should have been offered a gift.

Usually Estee Lauder gives specials when you buy any item, but I thought I was lucky to walk away with the perfume I have been using for years. The service in the Department Stores are going down hill fast. I would like to get my special offer that I wasn't offered, I believe it held a make-up kit. Tell me what to do, or I'll change my perfume. I have had it. Azuree is one of the older perfumes that the young people just don't know about, or don't want to look for it. I'm getting old and tired of trying to get it. Lori ****

I have used Estee Lauder makeup for many years, having to change when the product was no longer available, I used Polished Performance for years and loved it and now am using Resilience lift extreme, pale almond 02, the last few bottles that I have purchased have only been three fourths full, I realize there has to be some space at the top, but paying that much money for a bottle that is only three fourths full is not right. I did not notice this until the last few bottles, you can see the empty space when you take it out of the box. Are they all like this or is this the way you measure your makeup.

Recently (12/03/2007) I bought Estee Lauder Clear Difference Targetd Blemish Gel from Tebrau Jaya Jusco,Johor Bahru, Malaysia. I paid RM85/15ml for the above item.when I got home i open up the box and find that the encloser (Paper of direction) is not the item that i bought but the Perfectionist eye care manual. and i also find that the bottle of the targeted blemish gel looked like an used item. when i try to pressing out the gel for the first time.. I found that the gel only left little.

The next day(13/03/2007) I called to the Estee Lauder Senior Beauty Advisor, Ms.Yap to find out the matter. she asks me to bring along the item to her. so, i took a 1 an the half hour drive to Jusco, JB. but Ms.yap keep saying that it's brand new bottle and refused to change a new one for me and claim that they have no more stock. she don't even want to give me a correct manual for the item.

I feel very disappointed and wondering as a international brand how can they got this kind of QC problem, also, i feel cheated because my last blemish gel(15ml) can use for at least half year, this i bought i guess will last me one month.

I have been using Estee Lauder's Advanced Night Repair Eye Recovery Complex product for about a week now and 2 days ago when I was about to apply it I saw something dark in the cream and held under the light. It was a dead baby spider in it. I am so discussed right now. I can't believe such a supposedly good product can be produced in a non-hygienic environment.

It created a very negative psychological effect that I feel disgusted towards all lotions and cant apply anything to my face and body anymore.

I have been using Estee Lauder's Advanced Night Repair Eye Recovery Complex product for about a week now and 2 days ago when I was about to apply it I saw something dark in the cream and held under the light. It was a dead baby spider in it. I am so discussed right now. I can't believe such a supposedly good product can be produced in a non-hygienic environment.

It created a very negative psychological effect that I feel disgusted towards all lotions and cant apply anything to my face and body anymore.

i was at the estee lauder make up counter when i over heard angie very rudly tell another employee that he or she couldn't have their drink back behind the counter. her voice was raised and she was very unprofessional while the young lady was tryen to help me with wha i needed. i was very displease and this would be the second time she was loud and rude to one of the employees.

the first time i was at the perfume kiosk and being helped i had a coupon that i had received when i got my new macys credit card they woman helping me approached angie with a question in regards to the coupon she (angie)then with a raised voice said "did u read the coupon?" and the woman said yes but was still confused and then angie snatched the coupon out of the woman's hand and proceeded to me and in a very rude and raised voice told me that the coupon didn't apply to perfume and that i would need to read the coupons before i try to use them.

this angie person is very rude and very un professional and something must be done i have been a macys customer since the 90s and have never in all my trips to the store experienced such bad customer service. She is very rude to the other employees and i hope that something is done about otherwise the downtown portland store will lose a lot of its valued customers

Still itching, still red, still uncomfortable.

this product is very sharp and i do not wish to cause any problems. i am concerned that someone else may get hurt on it. i am just sending a heads up and maybe you should look into changing the lids.

bought $158 jar of estee lauder re nutriv face cream and came home and it had been emptied out...nada in it ...

lost trip to santa fe with mom cos have to take it back

and then it upsets us so much

lost a day with mom (visiting, amputee, wheelchair person...slow to get things done) so two people one afternoon..and then have to go back tomorrow and lose trip to santa fe

On Nov. 26, after having Thanksgiving with our Md. family we made a quick trip to our beach cottage in N.C. and I forgot to take my cosmetic case which had my eye makeup and lipstick. I have been a loyal customer of Estee Lauder for over 30 years so I went to the Lauder cosmetic counter and ask the representative if she had any samples which she could give me to get me through a few days.

She never even looked in her stock drawers or cabinets before telling me unequivocally that she had nothing she could give me, but after I bought a large bottle of Night Repair, she informed me I could ask the Clinique Representative for samples. I did and was given a small mascara and brow pencil. I do not believe the Lauder representative at the Lord and Taylor Store at White Flint Mall in Rockville Md. would ever dismiss a customer in such a manner

I had to spend a lot of time at a local CVS trying to find something I could satisfactorily use. We all forget things at times but my family has been dealing with assisting a bachelor brother who is going through Chemo and Radiation for small cell lung cancer, so the entire episode was like the proverbial straw which broke the camel's back. I do have the register receipt for the purchase of the Night Repair.

I am in the same boat as the other women of colour. I am using the best foundation I have ever tried it is perfect for work & the outdoors - maximum cover toasted walnut 21. It is very strange how they discontinue the popular foundations. Are they trying to strip our confidence?

I have been to stores like macy's, nordstrom's to find make-up for african american skin made by estee lauder and every time I go to one of the stores they are claming to be sold out of soft shestnut or any other colors of african american that would be suitable for my skin. I went to macy's in the douglaston mall and they told me because it was a chinese area that's why they don't have to many african american products I felt that was a very racist comment to say and that they need to provide for african americans a make-up product line too,I am willing to file a lawsuit against estee lauder for their unconsiderate and unprofessional ways. This is america the land of the free and if they want to make produsts suitable for all color women they should not be in business.

I feel this is a very discriminatory act of racism toward african american women and I am now ready to take action if they do not find asolution for there problem soon. thank you for your time and consideration.

I have worked in cosmetics for years as a salesperson, counter manager and department manager, and there is some advice that I would like to offer victims of major cosmetic lines.

1. Demand to know what the active ingrediants are in the products you're being shown, esp. if you're looking at treatments. Many common ingrediants are known to cause irritation, one of then being sodium borate. Others comtain mineral oil, which actually clogs the pores and causes break outs. If your beauty advisor doesn't know, she should either offer to check or take your business elsewhere.

2. Most major department stores will grant a return without a receipt; they will offer in-store credit instead of a refund. If you are denied arefund for any reason, I suggest talking to store management, not a representative of the cosmetic line itself. The cosmetic lines do not generally regulate such policies.

3. Products available behind an expensive cosmetic counter frequently don't differ much from the products you can buy at Wal-Mart. The ingrediants are relatively the same. One of my favorite line is lancome, but did you know that L'Oreal is the same company with nearly the same product? Estee Lauder is planing to launch a discount store line as well.

I purchased an Estee Lauder automatic lip pencil, including a refill a couple of years ago. It broke after I started using the refill. When I inquired at Dillard's, I was told that it was a defective model and was taken off the market. I feel that it should have been replaced by a current model. I have used less costly automatic lip pencils with no problems.

Very poor public relations - product should be guaranteed against defects!!!

Florence ****

I still work from time to time as an actress and model. If I can't get makeup (in a society obsessed with all matters of physical perfection), then I can't work. I wouldn't even be able to show up for an audition.

My complaint is with a product purchased from Macy's. The product is Estee Lauder's cream concealer. I purchased 2 tubes approximately 2 months ago and have finished one and almost done with the other. I am a businesswoman in my 60's, I wear little makeup and somehow have gone through all of this concealer. I dab small amounts around the bottom areas of my eyes & sometime my chin.

I think the tube size is very deceiving, I do not believe the tubes are full when they are sold. I have in the past used other products and this should have lasted at least 1 year. I purchased 2 because I was told that if un-opened, the shelf life was indefinite so, I bought 2 for convenience sake. I suppose it is possible that something could have happened in packaging the product. I really don't know but, I am unhappy about having to buy again.

My face continues to have three red scaly blotches, if I put the foundation any where near them they flare up and start weeping, currently I cannot get rid of them and am about to seek medical advice. I would desperately like to know if anyone else has reacted like this as I have no vconfidence that Estee Lauder would answer that query truthfully.

I like to know if it is normal for a Estee Lauder lipstick to produce 'smell' other than the usual lipstick nice aroma ie rose.. The packing of the lipstik is dark blue and light blue shade (hexagon shape)

cannot use it anymore, sad. It is not easy to get the right tone that we like.. wasted money,... not so much faith with the product

I purchased a refillable lipliner in April 2003 along with many other Estee Lauder products (eye-liner, lipstick, blush, mascara, moisturizer, concealer etc.) the same day totaling $325.00+. The salesperson was obviously pleased with my large purchase and handed me her card asking that I make future Estee Lauder purchases with her as well. She also asked if I could be added to her VIP list and be contacted with future promotions, I declined but let her know I would make it a point to make future purchases with her since she was very patient and helpful.

In June 2003 I returned to the same Estee Lauder counter and purchased another listick from the same salesperson (I live in downtown Chicago, there are many EL counters all over the city but chose to return to the suburbs and do business with this salesperson. I am in sales and earn income on commission, therefore I much rather do business with people who truly do their job well even if it means driving 35 minutes out of my way). I also needed to purchase a new lipliner to match the new lipcolor. I alerted the salesperson that I had already purchased a refillable lipliner and only needed to purchase a refill of the new color since I already had the application holder.

She informed me that they now had new application holders and my old one (purchased three months prior) would not work with a new refill. I thought it was a bit ridiculous, but figured it wasn't her fault and purchased an entire new refillable lipliner which costs substantially more than just the refill. Upon returning home, I compared the two and came to the conclusion the only difference was that the new lipliner had a lipbrush attached to one end and in fact the new refill fit my old lipliner just fine. A week later I returned to the same counter and spoke with the same salesperson about this matter and asked for a refund.

She denied ever selling me this item even after I showed her the receipt with her salescode on it. She then refused to assist me further and while I was in mid-sentence walked away and told me to take it up with her supervisor. I waited at the counter 15 minutes for a supervisor. After I told her the entire story for the second time her only response was that she couldn't do anything since I had used the product (I used it one time only, which she only knew of because I had told her).

I told her again I was mislead into thinking I needed to purchase an entirely new lipliner instead of a refill, her response was that EL isn't in the business of misleading people and had the audacity to look at me as I was speaking and said, "this conversation is over", and walked away from the counter. I walked out of the store in shock of how I was mistreated. Apparently repeat customers is not something EL regards. It's a joke to think they even have VIP lists. Even though I do like EL products, I will never purchase them again.

It has taken me many year of making expense mistakes with foundation before finding one that was the right colour. I began wearing it at age 20 - I'm now 40. I must have spent hundreds if not thousands of pounds on foundations that would get used once and 'filed' because in the shop they looked the right colour but once I got them home and looked at my face in natural daylight, they were always too pink toned. I have yellow toned skin and what a great day it was when I found Estee Lauder's double wear in bone. But, no sooner found than discontinued. I am distraught. I have made yet more expensive mistakes as I cannot find anything like this colour in any other brand. Why oh why do companies do this? The rep told me it was one of her most popular colour too.

I had bought my usual FUTURIST Foundation at NORDSTROMS in Boca Raton. At the time I bought it I asked saleswoman if she thought a lighter shade would be more appropriate for my complexion upon which she gave me a sample of the lighter one and said to try it and then choose, which I did and decided the Lighter sample was better for me. Since Bica is quite a distance I decided to return the exchange in Boynton Beach. since I have trouble walking even a short distance and the Boca store is huge. This happened about two weeks ago.

The supervisor who waited on me was very rude and snippy when I told her I hadn't seen her at the counter on previous visits and said she wasn't usually there but a couple of sales girls were out sick and she had to fill in for them. I should have realized at first that she wasn't a regular since she was so much older and not as attractive as the usual salespeople. When I asked her to exchange the product, same price, she was extremely rude and allowed that she wouldn't do it. I couldn't believe it since I have never had any dealings like that with any other Company. I was about to go to the other stores in that mall which carry ESTEE LAUDER, Macy's and Burdines, but realized I couldn't walk that far. I certainly would appreciate your talking with her and have her explain her behavior.

Barbara ****

I have been searching for Estee Lauder Youth Dew Soap for over one year. I have had no luck in my search. I want to know why Estee Lauder has discontinued this soap, or if not, where can I purchase any. I am in dire straits as I only have 3 bars of soap left after I had purchased approx. 24 bars 2 years ago. Please, please, help me locate some youth dew soap. Pleaseeeeeeeeee

Imagine my surprise when the product that is usually sold out out my local retailer had instead run out of reserves because the products were no longer being produced. I emailed the company directly, and the offered to mail me a limited suppy of the discontinued product for retail price (as long as I had a credit card and called during business hours). There was no convient method and there was no information on what i would do when i exhaused the three products i was allowed.

I am a customer of Estee Lauder for over 20 years. I always look forward to the gift with purchase. I do not have a complaint with the products, but I do wish they would do away with the cosmetic bags and add more of the Estee products. After all, at the cosmetic counter you don't buy cosmetic bags you are in there to buy the Estee products. How else are you to know if you will like them. I must have over a couple 100 cosmetic bags. I end up having to give them away as gifts. Another issue is the automatic eye pencil from a while ago. They changed it now so I can't buy any refills for it. Now I have to buy a whole new different pencil and refill.

I like many other women of color have a difficult time finding makeup that compliments my complexion. Estee Lauder had a minute makeup called suede and it was the perfect foundation that matched my skin. After searching and searching I've come to find out that they discontinued this product. I just would like the company to know that women of color buy your products and I find it totally ridiculous that once we start getting used to a certain type of cosmetic you discontinue selling it.

I have received Estee Products since I was 13 and am now 30. I purchased a fragrance today not unlike most single Mothers who feel as if they deserve to treat themselves; however, my perfume purchase included a gift set that was dysfunctional. My Beauty CD which comes with the complete gift set of eyeshadow, liner, lipwear, a perfume sample and makeup remover was pushed on me for commission with the purchase.

Not only did I feel like a number in line, but because of the way I was dressed did I feel that I was only a purchaser. Women who work at cosmetic counters I believe are to be approachable about beauty and not to treat you as if you are a win or lose situation. I myself have worked in the beauty industry and was most profitable because my angle was one of welcome and I listened first as to what women's concern areas were. Even in overalls and sneakers would I be the same as if she were carrying a designer handbag. You are there to accommodate and not segregate.

Now with my dismay of cosmetic counter help at hand and a dysfunctional CD (and it is not my hardware) I am considering looking for another fragrance. I may even take my purchase back. I think it is time to be treated like a piece of art and not a piece of the pie.

I LOVE the Estee Lauder products...I have this one complaint...how do I get the makeup to wash out of blouses and turtleneck shirts?

I've tried bleaches, spray & wash; Amway/spray & wash; Shout...you name it...but the stain still stays in. My son suggested I contact you.Please advise. Thanks Carol ****

every holiday season i look forward to estee lauders gift set of the private collection. i had call marshall fields the week of 11/20 to see if the item was available which it was not. on 11/24 i stopped by marshall fields to see if possibly it was available only to find out the store received a quantity of six (6) sets!. i find this absolutely absurd! here it is the holiday season and in years past i had no problem purchasing the private collection gift set mainly because more than (6) gift sets were sent to the store! to make maters worse, all that marshall fields had to offer in the private collection line was the purse size bottle. they had nothing else in private collection.

the sales representative assured me it was not marshall fields but in fact it was estee lauder which designates what they are sending. what is happening to the customer comes first? you would think what better time a year to promote the fragrance when the consumers are looking for a good deal but also for the newcomer to the fragrance its a sell opportunity for the year ahead if in fact the receiver of the "gift set" enjoys the fragrance. i take the opportunity to purchase numerous gift sets and make stocking stuffers and a thank you gift to family and office personal that i would not normally spend the amount that the individual item cost.

i find this was a poorly thought merchandising plan. in the future i hope you reconsider and make private collection gift sets more readily available.

I noticed that others have complained about Estee Lauder on this site. So I wanted to add to it. I have been wearing Estee Lauder, warm chestnut for over 2 years. I switched to their product because it lasted longer, and the color matched my skin perfectly. Several times I have gone to purchase this color and was told by the salesperson that they are sold out or when they get the color in they only receive 4-5. I personally know 4 women who wear this color so if they went in together they would buy up the available stock. I don't feel that Estee Lauder is looking out for women of color. They don't have a replacement for this color.

I wanted to voice my opinion. Now many women of color who once used this color have to go through the challenge of locating a color that is suitable to our complexions.

All I am looking for is the Lip Liner refills that have been discontinued. The colors I need are deep red and rosa rosa. I have looked everywhere but cannot find. Is there any way you can help??

at the desk of the Estee lauder cosmetic counter a woman had made eye contact with me and went to the next customer while I was waiting longer than the other customer. The consultant finally realized I was waiting longer.she came over to me in a hurried way and I asked if they had sapphire blue but the women said we discontinued it in a very a rude way.You could tell she wanted to help the next customer. i must have not understood her so I said can I see some blue eyeliner then. she said we don't have blue.

What I don't get is that every time i come back to get a refill of my eyeliner they always are discontinued. why don't u keep a color since the color last a long time . I just want to let U know that ur business does not know that some people count on their make-up. Oh don't think i'm shallow I'm just a customer that does not understand you I suggest you really think about the customers and clean up your act.

I have used the Estee Lauder Eyebrow pencil for years with satisfactory results until August 2000. When I tried to purchase a refill for the pencil, I was informed that Estee Lauder was replacing the pencil with a new design and the refill would not fit the old pencil. I had to purchase a new pencil at $22.50. The pencils keep breaking and falling out of the pencil. I have wasted two pencils. At the price they charge for the refills, I have decided to try another cosmetic firm for my eyebrow pencil needs.

This is upsetting to me considering I had a product that worked well for me for many years. I hope I will be able to find a product at another company that will work as well for me for many years to come.

I not only will be purchasing eye make up from other companies, but also all my other make-up needs as well. I cna no longer rely on Estee Lauder for quality merchandise.

I have every Automatic Pencil for each color of eye liner and I have two Auto Pencil's for Lip and two Auto Pencils for Brows. I cannot believe that I went into Dillards and was told that you have improved one of your proucts by changing the CONTAINER it comes in. And that all my refills will no longer fit into the new container. How gross is Estee's company when she forces her customers to restock their entire makeup wardrobe with new containers at $22.50 a piece!

I have at the minimum 13 cylinders- which totals $312.97 that I have to replace because of your GREED! Well you can kiss this customer Goodbye- I will Pay the Price for excellent makeup products however I will not pay high $ for a CONTAINER of your products and I do mean goodbye in the sense I will not buy anything under the Estee Lauder Companies UMBRELLA!

I have gone as far as going to other islands to purchase the product but now they don't have any either. Is this an intentional determination on the part of corporate to move away from product for women of color? Today I am without make up ... the professional look that is required as a business woman is not as easy to achieve.

I am an African American woman and I have been using Lauder frangrances for over 10 years. I recently purchased a Beautiful perfume and lotion set which cost approxiamately $60. I received a gift with purchase but soon found out that I could not use most of the products because the lipstick and foundation colors did not go with my skin tone. I feel that Estee Lauder should make more of an effort to deal with women of color. I must say that I feel slighted. I understand that gift with purschases are mass produced, but I also know that I have been a loyal customer for years. Gifts are a show of appreciation for patronage, but I feel like my patronage is being ignored.

I can understand and empathize with the women of color who worte in to complain about the "gift" with purchase from Estee Lauder. I am white, but the "gift" that I usually get doesn't match my skin tone either.

I have a large collection of "gifts". If I were a "gift" re-giver, I wouldn't have to shop for women again.

I think a lot of women out there are in the same situation. I see these "gifts" being auctioned on-line all of the time. One would think these companies would recognize that something isn't right when their own products are being pawned off in cyberspace.

As far as swapping colors for ones I would actually wear, the white trenchcoat snobs that sell the products are so high on their horse, it is hard enough to get their attention to sell me something, much less ask a question.

And "Oh the shame" if all I need is one twenty dollar mascara. I do love their product and that is why I go back, but the gratuitous gifts and the ungrateful "make-up doctors" are lame.

On Friday Dec. 3, 1999 at 7:30 p.m., I had been waiting for some help at the Dayton's Estee Lauder counter. The sales clerk who was working, was busy talking to someone else, and paying me and my friend (Veronica Carpenter) no mind. So we decided to try some of the makeup that we were interested in ourselves. She abruptly came up to us and said "Do you need some help, are you just playing?". I looked at her and said "no , I'm not playing.". She looked at us and rolled her eyes. Stunned and confused, me and my friend just walked away.

I was so upset and ashamed, that I could not shop anymore that day. I was not dressed inappropriately, and I had done some shopping prior to me going to the Estee Lauder counter, so I had some bags with me. So, i couldn't understand why she would not even notice me earlier, and why she had to insinuate that I was playing. I don't know if that is what she learned during her training to treat a "customer" of color. I have been shopping with Estee Lauder for many years. I use numerous facial products, which keeps my skin glowing. there is nothing wrong with your products, but I really would rather keep my spirits glowing rather than my face.

I feel betrayed as a loyal customer, to be treated with such racist actions. There were nothing to indicate that I was not A serious shopper, except for the pigment of my skin. I feel that I may have to look towards doing business with other companies, such as Loreal and Shiseido, who caters to minorities. I am an active member of the minority community in and outside of my school. I never thought that I would actually face discrimination from a company such as yours. This incident caused me to be more self conscious, especially when I go shopping. Please tell me how you will be dealing with this situation, to prevent it from ever happening again. I can imagine the pain she has caused to many other minorities, who probably were too scared to say something. Please also let me know how I should deal with your company in the future. Thankyou very much.

Yours truly, Erika ****

I entered the Dayton's store on Friday, December 3, 1999, at approximately 7:30 p.m., and I needed help at the Estee Lauder counter. After waiting five minutes, the sales clerk, Lisa, finally decided to help us (myself and my friend Erika ****). She said in a very sarcastic and condescending manner, "Do you need some help, or are you just playing?" She just looked at me and smirked and rolled her eyes. I told her that I was not playing and I walked away humiliated.

I was so humiliated by the experience that I could not enjoy the rest of my Christmas shopping. I've been a customer of Estee Lauder for a number of years and I am seriously thinking about switching to Loreal or Nutree Bise of some other company like Shiseido who does not discriminate against people of color such as myself and my friend, Erika ****. I gave no indication that I was playing.

I was dressed appropriately, I had shopping bags and I was willing to spend money at the Estee Lauder counter, but after this incident I feel that minorities are perceived as "playing" instead of "shopping." I have enjoyed your products in the past, however, the service and treatment that I received is not worth compromising my self-estem for. I found this event to be very traumatic because of my past experience with racism, discrimination, and stereotyping. Does Estee Lauder see people of color as consumers or players? You tell me. I am very active in minority issues and i feel this incident cannot be overlooked. Please tell me how you intend to deal with this matter. Thank you.

i am writing to inform you of the return policy of the estee lauder companies. i am a former beauty consultant of the estee lauder company and am presently an employee of the clinique company which many of you may know is a sister company of estee lauder. we have been informed time and time again that we are to take anything back with or without the receipts! as long as it is a product that is not discontinued. even if it is discontinued, as long as we have a receipt to get the sku from to return it we have to take it back!!! so i apologize for your misfortunate run in with these so called beauty advisors.

i suggest you get their names and write to the estee lauder companies. you will get a response. also, we are not allowed to ask for any free gifts back. i am truly sorry for this occurrence and hope that this information will help you. i would absolutely understand you not trusting the company again. but please realize that it is not policy!!!!!!!!!! i hope that you will print this to maybe help redeem a great company in the eyes of these women. if you would like to take the step of writing leonard lauder simply stop by any lauder counter and ask for the address. every consultant has it in their planner!!!!! take action. tell leonard what is happening to his mother's company. he needs to know this!!! thank you for you time. again, i hope to see this printed!!!!!