Dermitage Anti-Aging System

I have tried to cancel this 2 times. I do not want this anymore. I break out with a rash. I do not want this and I am being charged over $100 per mth. Cancel or my attorney will.

Cancelled prescription in August 2010 at the time of my move. Asked why and I said I had too much product. At the end of December 11 they decided to send it out to me again on a "14-day trial" and notified me by "e-mail". I received the product at my new address in February unopened and I was going to send it back and request a return mailing slip. They automatically had charged me and refused to take back the product because they had "notified me by e-mail" and, therefore, I could not return the product I did not request and continue to charge me for the following month.

Every month, I am getting Dermitage Anti-Aging cream I did not order. One time, I completed some survey and I receive Dermitage Anti-Aging cream right after I have been charge from my account of $89.95. I called their 1800 886 8805 and I told them to stop sending me this cream. I was gone overseas for quite a long time I received 3 delivered packages and been charge from my account of $96.90. I want them to stop right away otherwise, I will complain to Better Business Bureau. I am still receiving the Dermitage and I had 4 boxes not opened yet. I forgot to say Dermitage, in the beginning offer me for a trial and once I read about it, I called for them to stop. It didn't stop, it continued still. If you have any question please notify me by email or call me. Thanks.

I have returned a product and requested credit. The credit was never issued even after phone calls with details. I have cancelled my orders with Dermitage. After cancelling, they billed me 3 times in less than 30 days. I cannot get this money refunded.

I bought a "trial" size for a $5.95 charge. There was no further contract in fine print or anything. And now, all of a sudden, I have been ripped off for another $99.95 from them (debited from my checking account). They have told me today 8/4/2011, that I am now paying for the $5.95 "trial", because I did not call and cancel my contract with them during the trial period. And further, I will be charged $99.95 every month as a member of their phony program. I told them I would like to "cancel" my membership (after it was clear I was not making any headway with the representative on why I wanted to cancel and why I was irate over this scam business practice). She told me that I was "cancelled" as of this date and I would receive no more billings or debits.

I received this stuff in my mail on Saturday, I had never heard of it. I called Monday to ask them how I was signed up for this $89.95 a month plan. They asked me had I ever done an online survey or ever entered any online sweepstakes before. I told him possibly, but never had I signed up to purchase anything afterwards and I read all the fine print. He then told me he could sign me up for the exact same monthly plan for $39.95 a month instead of $89.95 a month. I said that I am not paying a monthly fee for something I have never even heard of. He said he would close my account (what account?) and send an RMA to my email. The email he had on file was a bunch of random numbers and letters at aol.com (obviously not me), which basically meant that nothing I ever filled out online sent them my info, since they didn't even have my email address. At the end of the call, he tried to transfer me to another extension to sign up for their sweepstakes. I laughed at him and told him no thank you.

In response to the post by Dorice of Vero Beach, FL, Heather seems to change her name according to the state you log from. When I visited her site, she said she was from my home state? What cautioned me, however, is the mention of "60 minutes" and "Oprah" endorsements on YouTube. When I looked for the video, there was no such thing. Thanks to all of you for the warning of this practice before I purchased it!

The next day, I received an email confirmation of my order only to find out that my 60 day supply was now done to 2 weeks or I would be billed $99.95. I immediately called the company to cancel my order, but was informed that it had already been shipped. When it came in the mail, I refused to open it, because I felt that any company this dishonest in their advertisement, then the product itself was not trustworthy. I took it back to the UPS office where they returned it.

First, I lost my $5.99. Second, I am not sure that they will acknowledge that they have received it in their cutoff time and will indeed charge me the $99.95. Third, I had to locate a UPS office and drive over there to mail back their "free offer". All of this has been a stress that I do not need and has taught me not to do business on the internet. I my have to cancel out my credit card in the future to stop them from billing my Credit Card.

This is the email that I just forwarded to Dermitage following our conversation. Because within 5 minutes of them telling me everything would be noted in a confirmation email of cancellation. I only received that the account had been cancelled effective today (11/5). Please read: This is what was agreed today, and this is what better happen.

I saw an add online for anti aging creams and bought 2 items for total of $44.90, ship and tax total of $53.14 on 10/29/10. I received the package today, 11/2/10. It included a "free trial" of 2 additional products which I did not read that they would be sending. The paperwork said if you didn't return them in 30 days, your credit card would be automatically billed for $89. every 30 days and they would send you the product each month. I called today, 11/2/10, saying I did not see that they'd be sending me a free trial and would bill me each month and that it's a fraudulent company and I didn't want any of their products and would be returning the entire order and expected to have my credit card credited.

She said I could not return what I had purchased, that they do not have a return policy. I could only return the free trial products. I asked to speak with the manager and she wouldn't give her to me. Her voice was escalating so I said goodbye and hung up.

I did not read anywhere on the free sample that they would continue sending more of this product without my approval. I did keep one box, but I did not want to pay the price for another set so I am returning the product.

I was looking for a cosmetic site with Hydraulic Acid ingredient. I came upon Dermitage. There was a blog by a Heather **** from Vero Beach, FL. I read it and she sounded as if she worked for Dermitage so I thought I would check up on Heather, since I too live in Vero Beach. I searched on whitepages.com, switchboard.com, intellious.com, the telephone book and public records for a 45 year old Heather. No such person by that name lives in Vero Beach nor does she live in the state of Florida. Doesn't that sound like a scam?

I decided to order to see what happens. I used the website and my card was denied. I have plenty of money in the checking account and I verified that they accepted debit cards. Jennifer said they did. She said she couldn't give me a reason why the card was not accepted, but perhaps it is because Iive in Vero. It all seems very peculiar to me, never having my debit card denied before. Then I found many other people who reported that the company sounds like a scam company.

Fortunately, I didn't use the product and I guess I feel lucky. But the blog was definitely advertising for Dermitage and not an opinion by a non-associated company person.

The product exacerbated my wrinkles, and my skin became extremely dry and started to peel. I called to cancel and was told that I would have a courtesy extension. Stop using hte product for a few days and then go back to it. If I still wasn't satisfied, I could return it then. I agreed since I was still trying to see what these "miraculous" results were supposed to be.

I travel for a living, and was on the road at the time my extension was up. So, it was my fault that I did not return the product at the time specified. Sure enough, on the very next day, I was billed $100.00 on my debit card. I accepted that as my untimely error and accepted the fact that I wasn't going to get my money back.

However, just 2 weeks later, I was again billed $105.90! When I called, they said that I hadn't opted out of the "contract" and that they had charged me again and the product was "in the mail". To date, I have received nothing and even if I had, I was told that the company doesn't "accept" returns and the charges will stand.

I am in dispute with my bank regarding this and I have never agreed knowingly to this revolving monthly charge. I was told that it was in the contract. This company is awful and the business practice is a total scam. I am contacting the BBB, FTC and my local Consumer Affairs Advocate. They will not get to keep this money!

I applied for a free sample (paid $5.95 for ship and handle) and when I received the product in the mail, I realized it was nothing but a scam! Inside the box was an invoice saying I would be billed an additional $99.95 in 2 weeks. I immediately called to cancel and complain about their bait and switch tactic. The representative told me it was detailed in the email they gave me when I placed the order. Guess what, I have my printed copy after placing the order (when they deducted $5.95 for shipping) and it said nothing of the kind, except, "You will receive a confirmation email shortly. Your free trial shipment should arrive in the next 5-7 days." Later, I did receive a 2nd email after the fact where it finally gave the fraudulent detail at the end of a 2-page read out! Scam!

I was given an RMA number from the representative last night and reassured there would be no more charges, but I am afraid this fraudulent company will not keep their word based on what I've been reading. I am returning the product today and sending out letters to the Consumer Affairs Advocate in Atlanta, FTC, my Bank, and BBB to insure there will be no more charges. This company needs to be shut down. The product burned my skin the one time I tried it and it irritates your eyes!

I read about a free sample on line, $3.98 shipping and handling taken directly off your credit card. Call within 14 day trial period if you want to cancel. I called on the 14th day and told them I wanted to cancel. Offered it to me at $39.95, which I refused. He was very pleasant, said I wouldn't be charged again. But they had already charged my card for $89.95 before the 2 week period was up. Scam! I'm fighting it with my credit card company, but they were very well aware of it at MasterCard and said I would probably wind up paying the $89.95. It's in debate at the moment, but one thing is clear - they know what they're doing and are good at this scam of theirs.

I ordered what I thought was a (pay for shipping only, and receive a free sample) and got charged over $100.00 on my credit card! And they want to keep charging me monthly. This is a scam! They are going to ruin my credit score. I can't afford to eat if they charge me this!

I ordered $5.95 worth of products online, and received an invoice in the mail that it was paid. These people are totally dishonest, since they subtracted over $105 from my checking account. I was shocked when I checked my account online to see what they did. I had ordered and received a jar of "Dermitage Skin Renewal Complex and a dispenser of Instant Lifting Creme as a trial offer. I am a senior on a fixed income.

This is fraud on my bank account for $100 over the listed price and the invoice, which stated $5.95 as the price paid and deducted from my debit card. The product is not an exceptional one, and even feels a little sticky. I thought, originally, "What a great deal." "Kinerase," sold by a reputable company, is an excellent product, and was recommended by my dermatologist, but costs $80 - $100, so I thought I would be saving money by ordering the "Dermitage," + getting a good product. I don't notice a difference in my skin, either.

Unfortunately, I tossed the invoice marked "Paid" out. Usually, I keep them, but since it was supposedly a small amount, I tossed it. I'm sure that company counts on that sort of thing.

I filled out a survey to receive a sample for 3.97 and they charged my card for 89.95 on one occasion and 93.92 on another. I did not authorize those purchases. This is a scam! They took all the money off my tax card, which I was saving to buy my new grandson his crib.

Like several of the other complaints, I was charged prior to the end of the 'free trial' period. Upon receiving the next shipment, which I did not order/agree to I immediately sent it back unopened. When my credit card statement arrived, I found that I had been charged $115. I called customer service and was told that they had received the returned merchandise but that it was in a 'warehouse somewhere' since they don't take any returns! They then offered to reship to me! I was also told they would not credit my account since they do not 'take returns' and again offered to reship. The end result is that I am out $115 plus the first $115 for the 'free sample' that I was charged for! I spent $230 for merchandise I did not order! I sent it back and was still charged for it!

Called and told Rep. I have not received the product but my account has been billed. He said, I should have received it by now as the cut-off date for cancelling was Oct. 3rd and you need to be able to use it for 14 days. He said the company would send another shipment of the same product and extend the expiration date to Oct 28th.

Received the product on 9/23/10. Used it the next day, only once. The scent made me nauseated. Called on 9/24/10 and got a Return Merchandise Authorization (RMA) and mailed product back which cost me $9.96. Also, read the fine print after ordering that if you do not call them by the free-trial date and cancel, they will bill your account $89.95 and they automatically ship one to you each month after that. I just got an email to return the order which I have already done on 9/24/10 by UPS. UPS receipt states they should have it by 9/30/10. So, I didn't get the first order, they sent a second and I have returned it the next day after receiving it by mail.

If you don't read the fine details, they will charge you for the trial product plus keep sending it to you each month after that and billing your account for same. It costed me $8.96 to ship it back plus the $1.97 for shipping and processing to get it to me.

I ordered the "free" sample to see what this product would do to my skin (very sensitive). I was looking via mobile web, so you really do not see a lot of the web page. When I got home later, I checked my e-mail and web site and found that if you do not return the product, they would automatically charge you for it. All this occurred on Sept. 10, 2010. Today is Sept. 20, 2010 and they sent me a e-mail telling me they will charge me if I do not send the product back. I have not even received the product yet! How can I send it back if I don't have it. They gave me a RMA # to place on the outside of the box, but I have not received a box to return. They tell me it is my problem. So, do I just send them some kind of empty box with the number they want so badly? I will never order anything "free" again, ever.

Advertising and sales for Dermitage are very misleading. I ordered my "free sample" and called within the required 30 days to cancel (made my skin break out). I paid $6.95 for shipping only for my "free" sample but the next month was billed an additional $44.95. When I called, I was told that the "free sample" was actually a 30 day supply and I had been charged for that. Even if this was a good product, I would not do business with this company.

Here is the issue. I ordered the trial product thinking it might help my skin. I ordinarily do not order something if I know that they are going to automatically charge my card, but your people said that would not be a problem. So I ordered the product to try it out. I marked it out on my calendar so I could cancel if it didn't help me. That would have been on the 9th.

Now Wednesday, I had surgery on my foot and I have been in bed since then. I have been using your product every day but unfortunately, it is not helping my skin so I knew I had to return it. So I called to return and cancel the product and this man said, fine and we are charging you for the whole month. Imagine my aghast, when he told me that I was one day over. When I tried to tell him, why he would not listen. He said that it was too bad but that was the way it was and he kept repeating it over and over again. He would not even let me hardly talk. I had to talk over him and he still went over and over again.

I asked several times to talk to a manager, and he told me they were in a meeting and no one else was available. I asked to speak to someone else and he would not let me. He was like a broken record. I am extremely angry at best. I spent 35 years as a customer service manager and never have I spoken to anyone so rude. The biggest part of customer service is speaking with upset or angry customers . Of course, that is not all the time, but I have always believed that that was the true measure of a customer service person, how they handled upset customers.

He was not willing to even try to talk with someone, he really did not even care, he acted like it was not his problem, so what. I am upset enough to tell all my friends to call the Better Business Bureau and go to your president if I have to. If you are trying to make an impression in the market place, you have made it but I am not sure this is the one you wanted to leave.

By the way their info is worded, it never tells you that they will automatically charge and bill you for an entire month. I called and canceled, and he said it was too late. My Bank account was billed 2 days before my 14 days were up.

I have accidentally ordered two "free trials" of Dermitage. I would now like to cancel both orders immediately. Thank you. I await your response to see if you are indeed a reputable person/company.

I was completely scammed with the Dermitage Free Trial. Once you sign up and only pay shipping, they hooked you into a 30-day repeat order of $94.00. Once shipped, they will not send you a return authorization. Quite a scam! Do not order from this company! Regardless of the quality of the product, their manner of business is completely unethical!

Dermatilage Sskin Care company does business in a very misleading manner. They advertise free trial for 14 days however, send a full bottle of the stuff and expect the customer to pay for its return within 14 days or pay the full price of $89.00. I called customer service and they said they could sell the product to me for half price. I agreed, however, the full price is posted on my charge card! It's very scary to give this company your charge card number, a big mistake, beware. I changed my charge card number and will dispute the charge, this needs to be stopped. There is no one in customer service to talk to you as advertised, just ask you to leave a message. Thank you.

Thank you to everyone who wrote in. I didn't see any disclaimers until the email arrived within 30 minutes of placing my order. While I waited for the email, I called my bank and canceled my debit card. When I received the 800# for customer care I called immediately. The order was canceled. I was offered the $49 special and declined stating I didn't want to be locked into 30 renewals. She said I was not locked in but I respectfully declined. I was advised the $5.95 would be refunded.

The product was offered as a free sample. When it came, it stated that if I didn't call them and return the product (at my expense + restocking fee) I would be billed $99.95. I was billed $5.95. The amount is not important and I don't care about getting it back. I consider it a lesson learned. I want to lodge this complaint to stop them from doing this scam to others.

I'm urging anyone and everyone to file a legal complaint with the California Department of Consumer Affairs, for Dermitage. I did. I was taken in by their Free Sample' marketing scam while on vacation in the US. They and those who market in this way should be shut down. It doesn't even matter what the product is like. Their system of promoting is disingenuous and unethical. Please, take the 2 minutes out of your busy day to do this. Maybe you'll help someone else in the process and that's a very satisfying thing. Spread the word out of pocket on my MasterCard as they bill automatically every month. I had to cancel my card. Lots of stress and worry and $200 poorer.

Dermitage cream is a real repeat real scam! Heather, who lives here in my town, most probably got paid a great deal of money to say what she did about this cream. I know four people, including me, that this did nothing, just like other creams! Yes, it is a scam!

It's an elaborate scam! First of all, the products are mediocre to say the least (I am a pharmaceutical formulator). I returned the package three weeks before the RMA# expiration and they said that it arrived after one month. Mind you that I ship business and private packages to Ontario on regular basis and it takes 3-5 days, we live on the border. That's the reason I did not send it with a tracking number. Even if I have done that, I am sure they would have find something else to do, no two stories are the same on this site. Just don't get anything from Dermitage, don't ever give them your Credit Card or you will be charged $90 no matter what you do.

I was told that I would receive a 30-day free trial of an anti-wrinkle cream if I just paid $3.97 for shipping and handling. I was not informed that if I did not call after the 14 days, they would charge my credit card. They charged my credit card $89.97 and if I would not have called they would have continued to charge my credit card. I am disputing the amount. They cancelled my account but said that they sent me an email stating that fact but I did not receive it in the original email but it was stated on the cancellation email. Please do not get scammed by Dermitage. There is no free trial or anything.

Beware! It is a scam! Just like all the complaints before me, they used the dirtiest method to make you pay to try their products and again, pay to return it if you are not satisfied. They charge you a big amount if you don't return. All these extra terms were not stated when you give them your credit/debit card number.

Offered free sample. Saw no "fine print" that indicated it was a free trial of their product that unless cancelled in 14 days I would then be in automatic monthly shipping of product for $99.95!

They indicated I received an email stating this - went back through email, did not receive. In this day and age, who can afford to be scammed out of $99.95! I certainly can't - this was devastating to me!

Beware! Dermitage has a website that appears to offer a free trial. Only the packing slip tells you the catch, that you will be automatically charged $109 for the trial and future shipments. Complaining will only get you a credit of $60. $109 dollars every 30 days.

Hello, I ordered the free trial for $2.00 shipping plus another $24.95 for a free trial of the Dermitage anti-aging process. I received an email thanking me for ordering the product and that a new supply would be sent for $99.95. I called Dermitage back but they have 2 similar numbers to cancel. I remailed the unopened packages to them and am awaiting a credit on my credit card. Dermitage said that because I canceled the order, no other charges would be charged to my credit card. After they have received the product, I should be reimbursed within 14 days.

I have mailed it but they still have not received my package. What happens if after the 30 days allowed to return the package, and the package doesn't get there or if the return is not processed in time then who will pay?

I was asked to take a survey for Chase bank and receive a "gift" from Dermitage. What a scam! There was no free gift, they charged my credit card for S/H, then proceeded to charge another $90 for the first product I received. Then, another $90 for a second product I never ordered.

The "free offer" made by Dermitage was hardly free. I paid $5.95 for the product, only to learn that this free trial will renew itself after fourteen days at a cost of $89.95. When I called, the woman was very apologetic. However, she could not refund the $89.95, she could only cancel my account. She told me that I was one day late and that I would not receive any more product. So I was just ripped off for $89.95. What a scam. Don't buy their products.

My debit card number was copied and charged by this company. I disputed it with my bank and the FTC, as well as putting a fraud alert with the 3 credit bureaus and filed a police report and made a complaint with IC3. Today, I received a package in the mail from this company that I did not order. I went online and discovered this company has numerous complaints.

We were fraudulently charged and I've had to take time off of work to file multiple complaints. Why hasn't this company been stopped?!

I received a free offer of their Skin Renewal Complex and Instant Lifting Cream about two weeks ago. After less than a week of use my eyes swelled and my face became red and irritated. I visited my family physician yesterday who diagnosed me as having a severe reaction to the products. He gave me a steroid shot and a prescription for Prednisone 20 mg tablets. There was no warning on the product to indicate such a reaction might occur. I had a severe discomfort from burning sensation on the face and expense of doctor's visit and prescription.

I ordered the 14 day free sample of Anti-Aging System. The ad read I was only responsible for the $5.95 shipping. When I received the 2 small containers the invoice read Retail Price was $139.90 Dermitage Elite Price $99.95. I freaked. I'm not paying $99.95 for 2 small bottles. I immediately called to cancel and get my RMA. The woman said I had 14 days to try the product. I said, "No, I am returning this product now. I am not paying $99.95." She said she didn't want to lose me as a customer so she would sell me the product for $49.95 rather than the $99.95. I said absolutely not.

I am not going to deal with a company like this. She gave me my RMA and I returned the product on May 19th. The UPS tracking # revealed Dermitage received the product on May 25th. However, they never processed my return. On June 30th they charged my checking account $99.95. I called them immediately and talked to Sheri who was very apologetic and processed the credit (she said). I received an email on June 30th confirming that she did this but now I have to sit and wait for the credit to be applied to my account.

Please beware, do not order the free sample. Nothing is ever free. I'm just hoping I receive my credit the woman promised me. If they do not issue my credit I'm going to rack up over draft charges. I asked if they were going to pay those for me since it was their lack of processing my return that caused the charge of $99.95 to go through my bank. I feel that they had plenty of time to process the return since they received it on May 25th and didn't charge me until June 30th. That's over 30 days. I feel they had no intention of ever processing my return & cancellation! I have all the paperwork and emails for proof of their negligence! Something needs to be done about this company. They are hurting lots of people on purpose!

On their website is a promotion for $5.95. However, the product did not get there within the time limit to cancel. Once it gets there, it is too late to return the product for a refund. This is a scam website and it should be monitored and shut down or there should be forced to be forthcoming. They charged $99.95 for a little jar and a pump. Absurd! What a scam. Buyers be aware!

Dermitage Anti Aging System - This is advertised as free and it is not. After 14 days, they will bill my credit card for $100.00 or so. They say you can cancel anytime and believe me, they are not true to there words. It is hard to get out of this so called free offer, please do not try this free offer it is not free.

I ordered the trial, they said I could cancel any time, but after I cancelled, they charged my account $99.95. They never sent the product and refuse to refund my money. My bank says, I have to close my card in order to avoid Dermitage from continuing to charge me. They caused my account to become overdrawn and I am very angry about the fees I was charged with, plus I needed the $99.95 to pay my bills.

It's the same story as everyone else's. They have a scam operation. Free trial leads to not being able to cancel. Refunds are not available although the website says full refunds available. They do not reveal who owns the company which should have been my first clue they are not legitimate.

The "free offer" made by Dermitage is hardly free. I paid $5.95 for the product only to learn that this free trial will renew itself after 14 days at a cost of more than $100. Then I had to mail it back at my expense with no refund offered. So I paid about $13.00 for absolutely nothing. The offer never stipulated that after 14 days, you would be automatically charged for the product, and in order to get out of the deal, you must return the used or unused portion at your own expense. This is an unbelievable scam! They should not be allowed to continue perpetrating this on the public. I feel bilked. I lost about $13 or $14 for absolutely nothing since I returned the unused product the next day at my own expense.

I ordered the trial eye and face cream. Before the 2 weeks were up I called to cancel. They gal said she could offer this to me for $49.99 a reduction by half. I still said no I would send it back. She said no, no, go ahead and keep it until it is gone and see if you like it I will send you and email when you need to return it. I said I don't want to miss the return date. No, no she says again you will get an email. Well I never got an email and I got charged $99.00 dollars twice to my account. When I called to say that I still have the product and would return it seeing the charge and I never received the email.

Oh yes, yes they say - we sent the email. I can do a search of all my email - I found nothing. When I said the previous lady has said the product would be reduced to $49.99 she Oh, no, no, we have no record of that conversation. When asked to speak to someone else she refuses multiple times becoming angry and agitated. She finally gave me to her supervisor who said he would only charge my account $49.99 twice rather than the $99.99. That's a great racquet. I would strongly suggest staying as far away as possible from the company.

I went on the website to order the free trial. I admit the website does make it seem that it is a free trial with no strings attached but it is not so. I saw the disclaimer on the credit card page for the 2 week return prior to billing and closed out of the browser. If I saw the disclaimer, then it is there for everyone and don't blame the company because you signed up for an agreement that you didn't read. Don't just click to continue. Spend the 2 minutes to read it or don't complain about the consequences.

I responded to an ad on the internet offering a free sample of their product. I had to pay only $5.95 for shipping. After I got the product, my credit card was charged for $109. When I called to complain, I was told that the product was delivered with a letter saying that it was a "trial" and I had 2 weeks to send it back (at my cost no less!) or they would charge my credit card $109. In addition, if I did not send it back in two weeks, they would charge my card $109 every month and continue to send the product.

This product was clearly advertised as a free sample. I would not have been interested in it if it had not been presented this way. I, like many others, did not read the fine print on the letter sent with the product now changing the terms to "trial" offer. When I called to complain, they said they could not credit my card until it was returned and I was now past two weeks. I told them that I intended to report them to Consumer Affairs for fraud and that American Express would not pay either. I did call my American Express rep. and alerted them that this was a scam had them decline the charge.

I will now carefully monitor my American Express account to watch for abuses. I understand that others who have bought into this scam have not been as fortunate in having a credit card company stand behind them.

I ordered what I thought was a "Free Trial" of Dermitage in April. I am a very savvy business woman and even ran my own web business that was very successful. Evidently, in fine print, there is a terms and conditions box that will bill you $99 for this product if not returned within 14 days. I feel that this is very dishonest and taking advantage of the consumer. If the product is that good, then follow-up with your customer within the 14 days to see if they were satisfied and then offer a monthly supply. Customer Service was very short and spoke with a rehearsed response. They obviously have many customers that were dissatisfied. My hope is that people make sure they blog and place on the internet their complaints so that this does not perpetuate. They will not stay in business for long with this deception technique.

I ordered what I thought was a free sample. I acknowledge that I did not read the fine print and did not realize I would be billed $99 if I did not return it within 14 days if I was not satisfied nor did I know they would continue to send the product every 30 days and charge my account $99. You must click on "terms" on the promotional page to learn all of this information, which I failed to see. And you cannot return the product if you do not want it after the first 14 days!

I believe the ad is misleading and even if I loved the product, I would never buy it again due to the way this is promoted. I would love to warn others of this company's practices prior to them falling for this ad. Because I did not realize they would be automatically billing me, it caused overdrafts to my account, plus I was out approximately $200 for what I thought was a free sample.

I ordered a sample (months ago) for a handling charge of $5.95. First, they double shipped it and I paid for both shipments. I returned the product to them stating "Do not send me anything else." Now each month I am receiving billings on my Discover Card for $99.95. I have talked to Discover and advised them that I never received these packages and what I had done. They contacted Dermitage and asked for proof of delivery. They never got it and again this month I have another charge of $99.95 on my bill and I have spent considerable time on the phone with Discover. I wonder how many people they are doing this to. I am going to have to pay off my Discover Card and cancel it as I do not know what else to do. Please help. These people are true rip offs. I am in my 70s and cannot afford to pay for things I didn't order or get. Thank you so much.

Dermitage offered a trial offer and subsequently if not returned within 14 days, you would be billed the $5.95 amount, and then would be put on an automatic system that would bill you $105.00 per month and send you the product. I did not return the product so was billed the trial offer of $5.95 and was put on the monthly regime. I received the product for $99.95 the first month. I really don't like the product because I did not see results and it irritated my face. So when I received the shipment on 4-21-10, I called and asked them to cancel the auto shipment and I wanted to return the product (which I did not open) that I had received on 4-21 and wanted my credit card credited with $105.00. The customer service representative said the time for returns was past and that they did not accept merchandise once shipped out. I had never heard of that before! I told her the product irritated my face and she told me to give it to someone else to use! She was also very rude. I have never heard of this before especially when a product has never been opened. I was very angry and should have investigated this product before purchasing.

Ad was for free trial. Just pay shipping and handling of $5.95, nothing else. Included in product shipped was information about charges for $89.95 if product was not returned within 30 days. If returned within 30 days, a restocking fee would apply (even though it would be a "used" skin care product. I called the company to cancel on 4/4/2010, got a message that they were closed. I again called on 4/5/2010 and spoke for 8 minutes with an employee. I cancelled my subscription and was told if I kept it, I could get the product for $39.95. I declined. I was again told should I want to renew in the future, I could still get the $39.95 price. On April 29, 2010, I received another package with a bill for $93.92. I called the company and they stated I never cancelled. According to them, they had no record of a call from my phone number. There would be a restocking fee, and it was past the trial period. I again stated I had cancelled in early April.

I pulled my AT&T cell phone bill and looked up the information and date that I called. It was April 5 at 9:34 am. I again called the company and asked for a supervisor. I told "James" the information from my call when I had cancelled and he stated they didn't have a record of my calling, so I couldn't have called. I told him I was looking at my phone bill and I had proof that I called. As a supervisor, I asked he request the tapes be pulled and reviewed to find out why the lady I spoke with did not cancel my order. He said he didn't have access to those records, but I could return the product minus a restocking fee. I did everything I was supposed to do. I figure if they rip off enough people for just the restocking fee, they are making millions hand over fist, and I told him that. I also told him I intended to report this company to the postal inspector and state attorney, which I have now done. Don't buy into this scam!

I called Dermitage to cancel my monthly order due to a cutback in our finances. I explained this to a very rude man named Juan. He kept trying to talk me into other arrangements and I kept telling him that I just wanted to cancel my usual monthly order. His final comment was, "So, you're not going to let me talk?". I once again explained why I had called, only to find out that he had hung up on me. What customer service is represented by the company that hires the likes of Juan.

My request would not have transpired, had I not recalled and spoken to Evan, who apologized for Juan's rudeness and did handle my request. Thanks to Evan. I am quite upset that in this time of financial crisis, one also has to deal with customer service associates with a lack of training. Now I will not even recommend this product to anyone.

I don't know, but I went to the website and saw the word "sample" nowhere on their page. Of course, when I order anything on the internet with my card, I of course read the terms and conditions. It was made very clear to me how it all worked. The terms and conditions are available before you even put your card number in. I guess people don't take the time to read what it is they are putting their card number in for. Call me weird for always doing so.

I returned the "trial" product with their label and RMA number on 3/11/10. On 4/23/10, they charged my card for the $89.95 purchase price of this product. When I called them, they said that they couldn't confirm the return so my account was charged for the full price of their product. When I called back and provided the tracking information, they still said they couldn't find it. They said that they would issue a refund and send me a confirmation email stating this refund.

I had spoken to my bank prior to this call and they gave me a fax number for them to send a request for reversal of my charge. Instead, they insisted that the only way for me to get my credit processed quicker than the 1-14 day window would be for me to call my bank back with their merchant number and the transaction ID so they could process it today.

That's not true. My financial institution can't post it until it shows up. So, back to the phone I go with the fax number and hope they complete this refund today. This will be call number 5 and I'm hoping it will be the last. I'm going to cancel my card so they can't do this again next month or next week. I'm not expecting to be charged and this will cause some other checks to bounce if it's not replaced today, ultimately costing me $35 per occurrence.

I asked for a sample and they enrolled me in a subscription program. I called to cancel and they said product had already been shipped. Impossible to prove/disprove and that I would be charged $100 anyway. I lost $100 in their scam.

I ordered the product on 1-30-10 for a free sample then found out I would be charged $99.95 if not returned. I called, and they emailed a return label. I sent the product back on 2-12-10, and it was received 2-16-10 per U.S. Post Office confirmation. I now have a charge on 3-31-10 for $109.45. They do not answer their phone.

This evening, I ordered a free trial of the above anti-wrinkle system and have since found out it's a scam. I have contacted my credit card and am in the process of having the charge of $5.45 and any further charges blocked from my card. I've also sent them an e-mail that I wanted to cancel the trial order and not to send me anything. I am hoping there will be no damage. If they go ahead and send me the trial product, I am returning it to sender unopened.

I ordered free trial size of both these products and was charged 5.95 for shipping and handling in January. By February, the order comes. I thought it was the trial order, but no, it is a whole order and I don't know that. They never send you the trial order and then I see a charge of 99.95 on my charge account for each of these products. I called Amex and complained. Then by March, another set of each of these boxes come for 105.95 each of these non-ordered products. This is a scam. I just got another box in the mail and of course another charge, but Amex is looking into this. I think we are up to 400 or 600 dollars already. Tell people do not order free trial size of anything, they end up getting you.

Unfortunately I fell into this phishing adventure. It came via my school mail, so I assumed it was legitimate. My bank assured me it was a scam and the company wasn't in the United States. Fortunately, my bank covered several of these including my foray into "brite teeth." I hope this might prevent someone else from falling victim to this scam. Nothing is truly free.

I ordered a "free" sample of their Anti Wrinkle Cream 5 weeks ago. I was told I would pay $6.95 for the sample, which I have not received. Dermitage has now taken from my bank account $99.95. I have not yet been able to get hold of anyone on their 1 800 number. I will continue to try to call them and close my bank account before they charge me again. It is not right for a company to be able to do this to people.

I found this anti-aging 14 day free trial skin cream and paid for the shipping. I was told that if after 14 days I didn't like the product, I could call their number and return the product with no extra charges. When my 14 days were up, I tried to call the number that was given to me and did not get an answer. So, I called the next day and someone answered. I was told then that I didn't need to return the product and my account was cancelled. I returned the product anyway (they had to sign for the package so I know they got it). But it shows up on my bank account that they charged me $89.95 and I have nothing to show for it.

I think this is a scam to cheat people out of their money, because if they had answered their phones, my account would have been cancelled when it was supposed to be. But they still charged me and have told me they would not return my $89.95. If I were a rich person, I would let this drop. But since I am a senior and live on a limited income, I am complaining about their crooked practices. They have made it hard for me since they took $89.95 from my checking account and refuse to return it.

Read all the reports in the Dermitage scam so I decided I'd beat them at their own game. I paid the $4.95 shipping and then after they charged my debit/credit card, I called my bank and told them that I lost my credit card. They will cancel that credit card account and issue me another card for $8.00. Now Dermitage can change that old card all they want, can't get any money out of it now and now, I'll be using their product for the cost of $13 total. Snake oil salesmen deserve it.

I felt that the advertising practices were underhanded so I attempted to follow the terms and conditions, contacting the company to cancel any additional orders and to return the product they sent. I have tried the 800 number twice and there is no answer. They provide no way to contact them via email. Deceptive practices such as this are unacceptable if not illegal. They are going to charge me $89.95 if I don't cancel within 14 days but they won't pick up the phone so that I can cancel.

I filled out a survey on the internet and was supposed to get a free sample of this product. Then I got a bill and now, they keep sending me more and I do not want it, nor can I afford it. I don't have a number to get in contact with them. Please help!

I too have been scammed by this company. It is a shame that Dermitage is tricking women who feel vulnerable and almost ready to do anything to stop the process of aging and let them fall into their trap. If this product is indeed so good, why use tricks? How mean to say that you want to help women but steal their money in the meantime, like a snake oil salesman.

I just wanted to say thanks to Cindy of El Cajon, CA for her tip on how to get money back from this Dermitage scam. It worked very well. Thanks Cindy of El Cajon, CA!

I saw the ad online for a free trial only with $4.95 shipping. The ad did not say you only had 14 days to try and return. I placed the order online on Dec. 14 and was shipped on Dec. 15. I left for 3 weeks Christmas vacation on Dec. 20 and it was not here. I came back on 10 Jan. and it was here in my mail and I opened it and read on the order info about the 14 days which was way overdue. I called them, they were closed on Sunday. I called Monday morning and after being on hold for 15 minutes, I talked to Kayla and explained that I was out of town, did not know about the 14 days and could they extend it and she said no. Then she confirmed that my credit card was charged the $89.95 on 1 Jan, they were processing on New Years Day! They were about to ship out the next one, which I said, "No way, I haven't even tried it."

I asked for a supervisor and there wasn't one. I said she had to do something and finally she said she would knock down the price to a whooping $49. I still haven't tried it and she's charging me. This puts a bad rap on everything you order online now. Yes, they have my credit card and it appears to be carte blanche for them! Are there not laws against this and what are you, Consumer Affairs, doing about this. You certainly have enough complaints to put these people out of business. I have ordered other face products online and have never been submitted to this ** before. This is a very fishy situation and I hope someone gets to the bottom of it.

I didn't order this product. They sent me a 15-day return number and I sent the product back but they still charged me over $300 for the skin cream. The only product I ordered was for $1.95 for a sample of Smile Brite. They took my credit card info and kept charging me over and over.

I would like to help others who may have found themselves duped by Dermitage and it's false advertisement and fraudulent business practices. Like others who have experienced the same problems and had money taken from their account with no resolution for Dermitage, I initially called and complained approximately 2 days ago with no luck. The associate on the phone representing Dermitage told me they would refund $49.95 to my account. I immediately refused realizing that if I agreed to their offer, I would still be out $50.00.

I started doing some research online and the internet is inundated with complaints identical to mine. I went to the Better Business Bureau website and discovered Dermitage has over 200 complaints lodged against them. There is also a television news station prepared to do an expose on Dermitage.

Upon realizing that, I called Dermitage again this morning and immediately requested to speak to a supervisor. When the supervisor arrived on the phone, I told him that after making my initial call to Dermitage and went home and started doing some research. I told him I request my account be credited back the money that was taken from my account and if it was agreed upon to fulfill my request and receive a FULL REFUND, no further action on my part would occur.

I made it clear, if my request was not accepted, I was prepared to file a formal complaint with my bank, the Better Business Bureau and the Attorney General's office. My request was accepted and I received a confirmation email validating the credit to my bank account. So for anyone reading this, contact the 800 number immediately, ask to speak to a supervisor....DO NOT accept any amount less than what was debited from your account and threaten to contact all the same sources I threatened.

I ordered a "free" sample authorizing a shipping charge of $4.95. I did not order any other product. I then was charged $99.95 the next month. This is a common complaint with this company and their fine print that products are to be returned within 14 days.

Dermitage Anti-Aging System is ripping people off. They charged me $109 without my consent. The small print issue will not hold up in court with them for a variety of reasons, not the least of which is their obvious intent to defraud. Am contacting the FBI in their jurisdiction. There have been enough complaints about this company to instigate a full investigation into their fraudulent activities.

"Free trial" not free at all! You have to read the fine print, which I didn't. Says you will automatically be billed if you don't send the product back AND will be auto-billed for more! Doesn't work...company is a rip-off scheme, plain and simple.

I sent the product back on 24Nov 2009, I kept my UPS shipping receipt."

When I checked my bank account to day there is the charge by Dermitage of $ 89.95 and when I called Dermitage telling them that I sent back the product on 24Nov09 and my trial time was of on 30 Nov 09 I was told be, can't remeber the name that I should have called Dermitage they would have to initiate a RA # so I understood, and that Dermitage, Ontario, Canada, where I had to ship the package to, according to their instructions have not received the product. That they would not cancel the charges, they offered to reship the product and give me a $ 20 credit on the 89.95 charges.

You order the free product and the 14 days start from the date they ship the stuff to you, not the date you receive it.
What a rip off.

Whom or where can I writ to and complain about this company so it will reflect on their, in my eyes cooket busines behavior.

I saw "reviews" for a anti-ageing product from Dermitage so I went to the website to check it out. It was offering a promotion to try the products free, you just pay $2.00 shipping. Apparently, it was a 14 day trial and if you fail to return the product within the 14 day period, they charge your debit card 99.95 with no prior knowledge...unless of course you see the tiny asterisk next to free trial and click on the link to find out the details. Or you read the corresponding paperwork that comes with the product (which obviously I didn't) I didn't even like the product, had I known they'd do this I'd definitely have sent it back! I have been deliberately mislead! They have agreed to refund my money after they recieve thier products back, but by then it will be too late my checking account will be a mess!

I ordered the free trial period for the price of 5.95. I was told all I had to pay was shipping and handeling. Then I am bombarrded with all these charges. I called in and waited for 13 minutes, finally got in touch with customer service. I spoke with a female named Lindsay who informed me that I wouldn't be able to get a refund because I was apparently outside my trial period. I asked for a supervisor, they sent me to Amber. She was extremely rude and I told her she had better reverse my charges or I was notifying the Better Business Beareau, they immediately refunded me. My advice to everyone is threaten that! They will give you your money all you need to do is state you are contacting the BBB!!

They also shipped me another order and when I talked to "Priscilla" she said I couldn't cancel the order which is nonsence. Also Dermitage states that they will not accept packages marked "return to sender" which is illegal - mail cannot be forced upon a citizen - not even registered or certified mail - if the recipient doesn't want the package the post office returns it to the sender.

I ordered a free 14 day trial and expected to pay postage. When I received the order it had all kinds of caveats about returning remainder, being charged full price if you don't cancel etc. This is NO FREE TRIAL. I called immediately and after waiting about 12 minutes,I was told by someone named Larry, to try the product and they would send me a return sticker. Never received the sticker. I plan on returning the product today. I did receive an e-mail advising me that they were sorry that I canceled. They do not post a return address on their correspondence, and I have thrown out the shipping box.

Never ever will I recomend this to anyone-------what a scam!

They charged my Mother's credit card approximately $205.00 for 2 boxes of the wrinkle cream. I called them today to get a refund for her. The first representative told me that she could only get the refund for the second box since it was within the 14 day refund period but she had to pay full price for the second box. I told her the situation, that my Mother was elderly and ill and did not realize she was bound under their terms and she said they were within their right and my Mother would have to pay the $99.95 for the second shipment. I asked to speak to a manager and the representative refused saying that they will tell me the same thing. Then she hung up on me.

I called back again and got another representative. He agreed to refund $105.90 for the second shipment and $30.00 for the first one. My Mother still has to pay $70.00 for the first shipment. I explained the situation once again and he said that is the best he can do.

I don't think this company should be able to get away with their 14 day free trial or you have to pay $100.00 for their product. And they keep sending you shipments. How can they get away with that?

These people advertise a free sample for the price of shipping only online. I got my free sample, unpacked it & put it on my shelf to try. Thank God I set down & looked over the stuff that came it the box because in small print it says try it for 14 days & then you will be billed for 99.95 & another one will be mailed every thirty days. What a rip off. I am not going to even try the product now & am doind everything I can think of to keep them from billing me any more. I now know that I can be a victim to a scan as easily as anyone else.

I cancelled 1 minute after ordering and they still shipped. Took over 15 mins to answer when I called and said to call back. Now I had to leave out of town and what if someone has stoled. I can't afford to pay for things I cancelled.

Dermitage falsely advertises a "free trial" for two tiny products. The customer pays $3.97 for shipping and handling. Then in the confirmation email that Dermitage sends immediately following your order being placed, they tell you that you have 14 days to send the product back or you will be charged $89.95 automatically to your credit card for those same two tiny products! I called the next day after ordering the product to cancel and complained to Geneva in customer service. She was extremely rude and unprofessional and interrupted me repeatedly. I stated it is not a "free" trial if I have to pay for the product after 14 days! The $89.95 is for the trial products, not new products to be sent subsequently. Total and complete scam. When I told her to cancel my order, she said they were shipping it anyway and I had to pay out of my pocket to ship it back! And I have to cancel it again! This company should be put out of business. I wish I had researched this company before I paid for the "free" trial products.

On July 13, 2009, mid-afternoon, I ordered a "free" sample online for $3.97 with shipping and handling. Early evening, I looked at my bank account on the internet and saw that I had been charged three times. The first charge was for $1, the second for $2.97 and the third for $1. It was too late to call Dermitage but I called the bank. I explained that I wanted to stop any other charges but they weren't much help because the charges were "pending" and their hands were tied until the charges had gone through. I could then dispute the charges.

At 6:00 am on July 14th, I checked my account online again and found that there was yet another charge from Dermitage for $1. I called Dermitage. The first customer service representative argued with me that she only saw two charges on my account, one for $1 and one for $2.97. She wouldn't listen to my complaint and wanted me to give her my card information again. No way was I going to fall for that. She hung up on me.

I called another toll free number for Dermitage and asked for a supervisor. The whole time I refused to give any details to anyone other than the supervisor. The supervisor was nicer but gave me the same run around. I called my bank again. This time, the customer service rep suggested canceling my card to stop the charges. I did and I stopped Dermitage from proceeding with their scam but I don't know if I will ever see the product. I strongly suggest everyone to steer clear of this company, which is also known as Syndero Inc.

Don't buy Dermitage. It's a scam. I have very sensitive skin and ordered Dermitage after seeing an ad online. (It was a "free trial," right? What's there to lose?) The product arrived while I was away, and I didn't actually open or use it until after the 14th day. And I didn't see the "return in 14 days," because this disclaimer was stuffed in among a bunch of other materials about how great their product is. But, I was willing to "eat" the $92 charge, since I figured it was my fault for not realizing that free didn't really mean free for Dermitage.

About 2 weeks later, I got another $92 charge on my card from them. I thought it was a mistake. When I called, they informed me that they had shipped another box of the product. I said I don't want it and that I'll send it back without opening when it arrives. Then the person I spoke with spent a lot of time trying to convince me why I should continue using Dermitage (very hard sell). After several times saying I don't want the product because it wasn't worth $92, she said that all sales are final and that Dermitage can't/won't take the product back. So I have to keep it.

I have never heard of a company that stands by their product and won't take it back. All the reputable companies in the beauty industry will take back their products if the customer isn't satisfied. I've taken back opened/used foundation to Lancome when I had an allergic reaction to it. Not only did they take it back, they helped me find other products I could use. I told Dermitage that their sneaky underhanded practices are exactly the reason I don't want their product and I will post my dissatisfaction every chance I get. I hope they are happy with their $184 of my money, because I'm hoping my posting will stop at least 10 people from being scammed by them.

On 1/9/09, I ordered a trial-size tube of Dermitage anti-aging face cream. After I received it, I used it and I broke out. So on 1/19/09, I sent it back. They acknowledged this. On 1/9/09, they charged my Discover $4.95 then another $1.00 for the trial size. On 1/29/09, they charged my account $99.95 for the cream. They already had their cream back by then.

I called in February. They said they would credit me. Then I called in March, and they said they were working on it. I went on vacation for two and a half months from the middle of April and came home on June 29. I called them today, and now, they tell me I never called and now it's too late to be credited. I could have the cream back. I can't use it; I don't want it. It's why I sent it back to begin with. I want my $99.95. I realized I lost the $4.95 and the other crazy $1.00 they charged me, but $100 is just nuts to give them for nothing. No service, no merchandise, no coupons. Nothing, and they get $100. I'd like a job like that.

I ordered the Dermitage free trial kit. I didn't like the product (itching red eyes) and returned it to the address they provided with the return merchandise number on the box in large numbers. I am currently being told they did not receive the box and am being charged for a product I returned. They are continuing to charge my credit card when I no longer have their product. They continue to say they did not receive my return. A true scam.

I just applied and paid for the free trial!! Didn't know it was a scam til after I already paid! I already checked my bank account and the shipping charge already shows up. If I cancel my card before the other charges can they still charge me the $99 or the restocking fee of $20 ?

I filled out information for a free trial but didn't even submit it and the next day got a confirmation the order was confirmed. I called the next morning to cancel and was told it already shipped. I requested a cancellation of any further orders and was told by Shayna it was cancelled. They charged my credit card $89.95 even though I was only supposed to pay shipping on the free trial. I have since read multiple complaints online of similar experiences with this company. Now I have to go to my credit card company and see if I can stop these charges.

I too, ordered the FREE Trial size on line...but I feel Very Fortunate. My credit card called me, I in turn, called Dermitage. I paid $4.95 for shipping, had the trail size 8 days, and was charged $89.95. they did cancel all pending deliveries, I asked IF they were sending me one more shipment. she said NO...you already receive it. Meaning the FREE trial size. So the trial WASN'T Free it cost me $94.90 but I got it stopped!

I too ordered the 30-day free trial, but never received the package, thus even forgetting about the product altogether. Suddenly I noticed a $79 charge against my bank account and a box of the product. Before I realized what had happened and called, I received a 2nd box and charge. I refused the 2nd shipment, which was apparently also an improper method, thus only a small partial refund. I believe this company preys on people with busy schedules that rely on normal, trustworthy practices. Perhaps if they had a truly good product, they would not have to rely on such underhanded sales practices.

I lost over $130+ from Dermitage directly, and another $60 in NSF charges because I wasn't expecting the withdrawal from my account. Lesson learned.....about both this type of company and to use only credit cards in the future.

I sent away for the free trial offer. The package was not delivered to me until November 16th - almost 3 weeks through my free trial period. I called and requested an extension of the trial period and was told emphatically that was not going to happen as my card had already been charged. The charge was not until the 19th, 3 days later.

Feeling I might as well use the product since I had to pay for it, I did so. A month later I still had not received the expected, but not wanted, package of more product and again called in to find out why. The line I was given is you've had the product for over 60 days now. First it doesn't arrive on time and I'm not even allowed an extension of my free trial period, then I find out the free trial offer is not free at all, cost me over $100, the second customer service person refused to get me a supervisor or manager and then hung up on me.

The customer service reps at this company are rude and overextend their authority thereby causing me to be out my money.

Saw the Free trail advertisement on TV and call the 800 number. Order the free trial serum for 6.97. Two weeks later two additional charges (approximately $79 and $82) appeared on my credit card. I called the credit card company and then Dermitage; got NO where with Dermitage. The Dermitage person kept saying that I had agreed to the Auto charges online when I order the products. I stated I do not order products via the computer but by the 800 number and was never, never, never told about the auto charges and delivery; however, the person I was speaking, kept repeating herself as if from a script and stated there was nothing she or I could do. Credit card company did not do much for me either. By the way, when you return the product, they charge another shipping and handling fee - and yet, I paid the shipping myself.

Lost about $85-$90.

I received the Free Trial as you advertise on-line, & paid $19.99 for it, but as I do not live in U.S.A, I have a company in Miami that is in charge of the shipping to Guatemala, so have to pay this Mail Company the Shipping & handling to my Country.

As I do not want any more the product, I did wrote you & the Mail Co. Do not receive any product of DERMITAGE, My Credit Card is now with an amount of $99.95 of DERMITAGE PRODUCTS,without any advice from you, & received any product at all, what is that amount for??? below you'll find the e-mail I wrote you on October 8th:
...just to tell you , please do not send
any more of the product Dermitage Advanced Skin Renewal, am going out

of my city.

I have asked them to cancel after my free sample and they continue to deduct money from my account and have never sent me anything except the free sample.

I have been trying to reach them to stop the shipments, through a telephone they have (1-800-886-8805 PST) but is busy or they don't answer.

In the web-site they don't put an e-mail, just the phone.
I'll like them to stop sending the product and stop charging my account.

Another thing, they don't accept Return to Sender, so even if you returned the package, they'll charge you.

I have already paid $922.80, which I could use for other things. I'm a widow and live on the interest I receive, so thats a lot of mmoney to throw away.

I sent for a trial product and paid for it. 3 weeks later I received more of the product, that I did not order. I called the firm and they told me that I had to have called them to cancel all automatic orders. They have me scheduled for monthly product delivery at a price of 76.90. They are automatically billing my credit card for a product I do not want.

They are running up my credit card with out my consent. I can not afford to buy this product. I am disabled and I have very low income.