Dazzle White Pro

I will not go into much detail, other than the fact that I responded to an internet trial offer in April, 2010 and it has been a nightmare ever since. I was able to cancel the free trial offers for both (they operate under one name, they all are the same), but each month they are freely going into my checking account and charging me for different amounts each time.

Each time I get a different answer to why and in no nice terms, have I authorized them to do so! They told me that one charge was for using the internet, the other charge was for a promotional offer and if I didn't call to cancel, they would charge my account the full amount! How do I stop this madness and why are these companies still being allowed to operate? They are unlawfully just freely going into people's bank accounts and charging them whenever they want to! I would like a response to my complaint as I do not know who else I can talk to anymore to get this nightmare resolved!

I am outraged that they are getting away with this crime. This is truly a financial hardship causing stress and anxiety.

We signed up for the free sample for under $5. We were shipped the full kit and was billed for $88. We could not return it--had no invoice in the package. I called three times to cancel; they said that they would send me a link that I could use to fill out the form to cancel. I never received the link. I called back and they sent me directly to XMorders to fill out the form. I did that two times. I never received the email to confirm that my order was cancelled. This month, 7/10, I was billed another $88 and did not even receive anything for it. I tried calling their 1-866 number again to cancel but the number is now disconnected. Please help. I need to get our money back that was wrongfully charged to our card. The card is now closed.

I ordered two samples of teeth whitener, one from a company called RSM teeth whitening out of GA telephone number 877-710-9133. I received the trial, but the one from Dazling Brite I never received and was charged in 10 days $87.47, $2.62 foreign exchange and original $3.87 for the shipping charge. There is not a website for this product. All I see are complaints about the rip off. I have cancelled my card and will dispute the charges in August 10th, which the bank has to follow the 30-day notification in order to dispute the charges.

I did reach a person supposedly in PA that said I was charged because I passed the trial period. This was not stated on any website. The name of the person I spoke with was a Cathy **. My son asked to speak to her supervisor. This is the reference number I was given, and it took too long for anyone to answer. I will try again. ** was the number given to me for the supervisor, which I have yet to contact.

I originally ordered the so-called "free" trial of their advertised special of "Dazzle White" tooth polish. I was subsequently billed over $400.00 over the next 6 months for various products that I did not order or authorize to be charged to my credit card, such as a health membership. I did not receive anything for this so-called membership and still do not know what it was for. This company is running a scam and is entirely untruthful as to what they are providing the consumer with. They are also not clear at all as to the other charges that will be incurred, as this information appears in exceedingly small print in a grey area on another page that the consumer must link to see and this is not a clear process at all.

Furthermore, in order to get your money back for the trial tube, it has to be returned in 14 days unopened! How are we supposed to know if it works if we don't open the package? This is a horrible scam. I am deeply distressed about this and the headache I have in dealing with my bank every month trying to get these charges disputed from my card.

I was looking online at a free trial offer of $1.95 for teeth whitener, but realized that there is an ongoing monthly charge thereafter which I spotted on another open window in my PC. So I returned to open window and live chat and insisted that I did not want the product--I was assured that they would not charge me. Three charges later plus overdraft fees, I still never had contact with those two companies. I have filed a complaint with the FBI Internet Crime Unit though they get thousands--and the bank here in Austin. Please, can you help with a class action lawsuit as I see after researching on the Internet that they continue to steal money by unauthorized charges over and over from literally thousands of people if not tens of thousands? How can this happen? Can't we sue company number for for selling our debit card information? Plus, I never had any product from company one--just long argument about not wanting their product.

signed up for free sample and paid shipping cost. then credit card was was charged without my consent.

I too got ripped off by the teeth whiting unethical deceptive advertising by an internet advisement I saw while on FOXNEWS website. I received one (1) of their tubes, tried it & found it substandard for human use. A few days ago I received another tube - then I checked my credit card transactions on-line. This rip off scam had charged over $200.00 on my credit card, which I am disputing & my credit card company is honoring my request to dispute these charges & I'm not obligated to pay them. I'm returning the unused initial tube they sent + the second one they sent by Certified Mail. The charges to my credit card are under several 'different' names so be on the look out for DAZZLEWHITE, SMILE BRIGHT, WHITETEETH, AND WORLDFIT. I've reported this outfit to the Federal Trade Commission, Better Business Bureau & the Attorney General in IOWA (product sent from this state). These people should be ashamed of themselves & I learned a very hard lesson from this experience. I did CANCEL my credit card immediately to avoid any further charges by these thieves and I would strong recommend your readers to take the same action IMMEDIATELY.

I ordered a sample of tooth whitening from each of these companies following a article by a single mum saying how cheap and effective they were if used together. They were priced at less than 5 each. I have received two small pens from each but my credit card has been charged with these amounts: Purely White 3.82, Beutyclub 9.57; which were the two amounts I agreed to.

I have subsequently had these amounts taken from my credit card: 54.75 to Ultrafreshwell, 56.58 to Teethwhite, 54.63 to Beutyclub, 55.74 to Teethwhite again. 15.22 to accessmemberand 61.94 to Purelywhite. I have not signed up for any membership of anything and have not received anything other than two pens from each company.

I have had to cancel this card to prevent any more money being taken. This is a fraud on a frightening scale for folks like us -retired and on pensions. The whitening paste caused severe mouth ulcers and cannot be used by me.

Like so many other people. I am a victom of this outragous scam. I also thought I was purchasing a trial sample of the Dazzlewhite for 1.95 only to find out they had charged my account 87.62 for a product I have never recieved! I have tried to contact them but the phone no. provided is a bogus no. The only way I could stop this charge from re accuring, was to close my account. There is a fee for that also. This scam has cost me over 150.00 so far. Cant anything be done?

It started with $1.95 free trial from HEALTHSMILE and $.99 free trial from IMPROVE HEALTH charged on my Mastercard!!! After receiving Dazzlewhite or Dazzlesmile I was charged $87.62 by ULTIFRESHWELL and $92.37 from BRITETTH for Smilebrite on my Mastercard!!! I paid $14 to ship products back with tracking numbers and still haven't received refund!!! They received dazzlebrite back Oct.13th and said I would receive refund in 10 days!!! no refund ,called Dec. 12-2009 with tracking number and they said refund in 10 days!!! The scam is they want you credit card number to caharge and use your money untill you can prove info to get your refun back!!! I've been working months trying to get a refund on my Mastercard!!! I'm glad I'm retired and I guess I'll have to give up coffe because it stains my teeth!!! lol!!! I would like a class action suit!!!

I ordered and canceled with in the time frame. I never got the kit that was suppose to come with it. They were to e-mail me cancelation instructions. Did not get them and called back two more times before someone told me that if I did not get it the first time I would never get it. They verbally gave me address to return tube. I canceled on Nov 16 and was billed on Dec 4. I know they received the product back on the 28th but did not sign for until the 30th. She said that I would not be in the refund period because it takes time for them to process in their warehouse. That is not my fault and I was not aware of this because I never got the email. How do they expect people to try the product and return for a refund if they do not inform people properly. WHen I recieved the product all I received was a tube of the dazzle white. No receipt, no order id, no info. Then I called about the kit and was told I was refunded on 11-20-09 when I canceled and told them I never received it. I never got the refund and was told to wait another 5 days to get a refund. Today is 12/7. It seems like they are ripping people off. I am out about $120.00, time, phone costs, return postage fees, and have nothing to show for it. I was told they would not refund the 89.62 and I wonder if I will ever see the 48.92. Slow and shotty customer service made this transaction unfair.

charged me over$400.00 for a free trial in one month! hit me again for 79.95 right after i was told it was cancelled!

I had the same issue with Clean White but at least when you received the 'free sample' it told you how to cancel and return. That got cleared up after a dispute. Dazzle White is another story. I verbally tole the customer service rep that I did not want anything if it wasn't free. She never mentioned that I would formally have to call ALL the companies listed in the Terms and Conditions of the 'free trial'. I was charged the $87.+ twice (before I got anything) and was told there was nothing they can do to issue credit. I then received a charge for $24.89 from elitepack, unauthorized as far as I was concerned. Called the number and after 15 minutes they finally said it was associated with Dazzle White and was for World Club Fitness. Cancelled that and asked for email confirmation. Said they couldn't do that and no credit could be issued per terms and conditions. Called the credit card company and they were very familiar with this group and their terms.

I signed up on the internet for a "free" - ha - sample of DazzleWhite, AKA Premium White) a tooth whitener product. Within 40 days there was a charge for $24.82 on my account. According to what I was told by the unfriendly lady who answered the phone from the phone number listed on my bank statement, I "agreed" to join World Club Fitness when I signed up for DazzleWhite. According to her, the information was clearly listed on the top and bottom of the page. I disagreed and they REFUSED to refund my $24.82. I also think PremiumWhite is a fault for selling my credit card to this organization in a sneakly fashion. This type of thing should be against the law. Oh -and I never received anything or any type of informaiton from World Club Fitness within the 40 'trial period'.

on 8/27/09 i saw an ad online for a free sample of dazzle white/ dazzle smile whitener for a s&h fee of $1.95, i went to the form and filled it out and i did receive dazzle white in the mail a few days later. i did not open it as i was not ready to try it out yet. on payday i went to my bank to deposit my check and i saw my balance was very low so i got a demand statement. i was very upset when i saw a deduction of $79.28 on sept.21. 09 for a product called ultifeshwell, with a phone number that was not in service !! so i called my bank and she said there was another deduction for the same amount on sept.25 09 so i got another statement and i saw where it had another phone #.

i just want my money back for things i was tricked into getting. PLEASE HELP ME !!!

when i was speaking with Joe i asked him if there were going to be any other charges to my account.. under any other names..ETC.. he reassured me their would not be.. the bank told me not to cancel my debit card, because when the charges are credited back, it has to be the same account.. their were also over sea's charges that the bank will not credit.. it is a VISA thing.. help!!! i have no idea what else i can do!! husband said to call the TV station.. when i went to the post office to return the items.. the maillady told me she has had a huge run on scams like this.. she asked me the name and i told her the NAMES..she will see if she can report this to the postmaster?? i am so upset.. HELP

or we will charge you AUD$100 for the trial and then again for another 5 days later.In total AUD $214.95 ....has been charged to my credit card.

I am happy to pay the rediculous amount of postage (From Milperra NSW to NEWCASTLE NSW) package weighing nothing as the very small lip pencil sized container has hardly anything in it! However I did agree to pay the postage on the RISK FREE TRIAL only. I have also read they that sign you to other things which attract charges also! I have requested that they refund the 2 amounts of US$87.62 (AUD$100) and they have told me as I should have sent it back within 14 days and the 30 days from time of order is up that they refuse a refund....... I asked them about their 60 day and their 90 day that they say they would refund and they said that it didnt apply to me! I am furios that I have been scammed! Please any advise at all !

This product was also marked posted from Australia and their postal address was Just Think Media Po Box 4440 Milperra BC NSW 1891

I have talked to 4 people at the number above. I now know that there are thousands of complaints against them. Even though I only received the product 14 days ago with no documentation stating that if you choose to keep your RISK FREE TRIAL we will charge you US$87.62 for your free trial and then another $87.62 5 days later. NO invoice no contact details other than a phone number that doesnot work from Australia. No Listing for Just Think Media in Milperra, who are their distributing warehouse.

Add me to the list of those scammed by Dazzle White. I saw the ad on CNN and called to receive the introductory offer. They were to charge my credit card for S/H. The "crooks" then charged my credit card for $87.00. When I called I was told I needed to read the small print...where? On the television screen. I have reported the incident to Wells Fargo, but I want to protect others from having to close their cards and being scammed. The internet has quite a bit of information on this product. Unfortunately, I trusted CNN to keep me safe from crooks. Silly me!

I ordered the "trial" size. I cancelled within the specified time. I returned the trial size within the specified time. The company would not acknowledged they received the trial size return because I did not have a "tracking" number. I immediately closed my debit card with the bank. The company has tried to withdraw $24.82 through two companies, Easy Kit and Elite Pack, by submitting charges to my closed card, which does not work for them. So, I'm out the $1.95, but that doesn't come close to the amount of time I spent on the phone on 5 occasions cancelling and checking to be sure they received the return. That, and the fact that I was without a bank card for 22 days, caused me aggravation and inconvenience.

I ordered what I thought was a free trial of both of the above teeth whitening products. I received the products, but did not start using them right away. My credit card company called me to alert me of some suspicious charges. After investigating, I found that I actually ordered products that I thought were trial size, and free except for shipping charges only to realize that I had actually authorized these companies to "enroll" me in "preferred customer" plans and they are each charging a monthly charge on my credit card of 79.95 and 84.95.

I called and cancelled my membership, but I cannot recover any of the money already charged to my credit card account because I did not cancel with 14 days, not 14 days to try the product when you receive it, but 14 days from the day you order the product. The "scam" is that the terms and conditions are on the web site, but are so well hidden that most people do not realize what they are signing up for. Bottom line is that I have almost $250.00 charged to my credit card for products that I did not realize I was ordering. This is a deceptive, unscrupulous way of doing business - It's legal I guess, but very deceptive.

AVOID doing buisness with Either Dazzle White Or Dazzle Smile. They will offer you A RISK FREE Trial sample I ordered the "trial" product. It arrived, but without an address or phone number to call and cancel. When a 89.95 charge showed up on my credit card 2 weeks later, I called the number on my credit card statement.

I spoke with Anthony ID 228, He was rude but did cancelled my accout and gave me a cancelation number. He told me that PURELY WHITE was located in Califonia. Then Called my bank said and they will dispute the charge. Make sure you document all your efforts with date, time and name of who you spoke with.

I had order a Dizzel Whiting for teeth, it was a free trial 14 days. I never received this trial product and they took payment. I tried to dispute this as never recived and wanted to cancel, advised they have charged me 56.80 for subsciption, but advised how could they charge me that , if never received the trial product.

I wanted to knoww what the address was if the product was return, as they advised me that couldnt cancel until product was sent back. I advised that taken payment for the subscription, but the trial hadnt been sent, even if wanted to dispute within the 14 days, they didnt even send the goods till 15 days after the payment received.

I cant cancel until i have received the product, but they should never taken payment if had received the goods, espically if taken money for something not received. I have keep the emails from the conversation and will to proivde. Account has gone over the overdraft and I am being charge of 30 a day untill this has been cleared. I CANT AFFORD IT.

Due to this charges, I was frustrated and had anxiety for a couple of days, because I did not have this extra money to pay for it. I had been charged to my bank account card and the money I had on my card was to pay my bills. So I had to borrow money, to cover my bills that I still had to pay. Can someone please contact me ASAP to know whats going on.

I ordered a "trail sample" of dazzle white and then got a charge on my credit card the following month for $9.99 from axiswellnessportal. When I contacted them, I found out they were affiliated with dazzle white. I told them to remove the charge as I did not authorize it. The following month it was removed.

The following month I receive another charge of $6.94 from ultimatefitpartner.com which I called and again they are affiliated with dazzle white. I spoke to Sean on 10/13 and told her to remove the charge and remove my credit card from their system as I did not authorize this. She assured me it would be removed. It still has not been removed. I will call again but this is a SCAM and needs to be stopped. I use this credit card for all of my purchases and shouldn't have to cancel it because of this illegal business. I will also be filing a complaint with the Better Business Bureau.

Ordered Dazzle White and Purely White trials at $1.95. Monthly charges then occured on credit card over $79.00.

I ordered the free trial teeth whitening product from each company for $1.00 and $1.97 shipping fee. I received them just a few days before the 14-day trial period was up. I immediately sent them back (return to sender) without opening them because AFTER you agree to purchase them (online), the fine print comes up on your computer screen telling you that after the trial period you will receive more product unless you cancel your membership. There is NO way to cancel your order online at that time.

When I received my bank statement and saw that a $79.95 charge had been made thru my debit card, I immediately called the number on my statement (Healthcleans-866-) and asked what the charge was for. They said it was for the product since the trial period was over the day before. I told them that I had sent it back unopened. They informed me that they could not refund my money because I had sent it "return to sender".

After lots of arguing and calling their companies a
scam (which they denied), he said he would resend me the merchandise and then MAYBE I would qualify for a return label for UPS and I could send it back and they could refund only $40. I found out later that the return label would have cost me $6.99. I never did receive any more merchandise from either company.

On my last bank statement the charge had gone from $79.95 to $80.59 and there was an additional charge from elitepack for $6.26. I had to pay my bank to cancel my Visa debit card and reissue me a new one for $10.00. So I am out $86.85 plus the original $1.00 and $1.97 shipping costs to the scammers and $10.00 to my bank. And a lot of sleepless nights and lots of stress. These people MUST BE STOPPED!

Purely White website and went to a live chat to cancel the order. The website I was taken to is DazzleSmilePro I was told Purely White is not their product and they could not help me. I don't know what to do!

Could not turn my antivirus program back on. Had to reformat my computer - took hours of time. No pop up warning me of infection. No absolute proof that the infection occured at the dazzlewhite site. However, I suggest that ConsumerReport stop listing "related content"

This business is a complete fraudulent joke. I decided to take up on the free trial offer. After reading all the fine print and seeing that I had a 40 trial period, I figured it was safe. 3 days later, a charge of 48.92 shows up on my account. Then the next day it's 49.31. I called the company about these charges and they were due to my "free" whitening trays that didn't happen to be so "free".

After arguing for awhile, the charge was canceled and I called the company to cancel my membership. I was then told that I would be charged $87 for my FREE TRIAL on top of the $49.31 they already took out of my account which I never authorized. I argued with the customer service rep for awhile and was told that the only way I would get out of the payment was if I returned the product unopened. That's a free trial?!

To anyone who is thinking about trying the Dazzle White Pro trial- don't. It's not worth the time and effort it took to clear up the mess they made for a product I wasn't even able to try. After reading all of the complaints, why is this company still functioning?

I have been billed by Printine Health, without my knowledge or permission, I have received no products. I did not know about these charges on my Visa until Oct 9, when I logged to my account to do some online banking. I notified my Ban immediately and have had to put a block and close my Visa card. Here are the fraudulent charges:

"Purchase 03OCT2009 pristinehlth 8666764122. 26SEP2009 pristinehlth (866)676-4122"

I have tried calling the phone number listed on invoice, but it not a working number.
I believe the company responsible maybe the one below; I did a search for the phone number and came up with many other complaints for this company & phone number. I do not know if the address is good.

Dazzle White , 240 11 Athabascan Avenue , Sherwood Park, AB, Contact: Jesse Willms, Caller ID: 1-866-676-4122 (not a working number!), Caller: Pristine Health.

I did order a $1.99 sample from DazzleSmile Pro. A man called me minutes after making the order online, and when he mentioned a $48 tray, I told him I want nothing but the free trial, and he said that was all I would get. I do not know if these two companies are related or not. The free trial is a small vial that required a $1.95 shipping fee.

I got the link from the Press-telegram newspaper www.presstelegram.com.

since then I have read literally thousands of similar complaints from U.S. and Canada! What are the lawyers waiting for? this would be the largest class action suit in history! I am on a fixed income and have been robbed of close to $300.00!

I tried to get my money back for the whitening products but they said if I had read the fine print I would have known what I was going to be charged. I was able to cancel the other charges from happening again but did not receive any money back. I went to our local TV station channel 4 in your corner and they did a spot about this scam and I was offered by a local dentist to whiten my teeth for free.

I ordered the "Free Trial" of Dazzlewhite (paid only shipping) and before I knew it, I was receiving monthly charges ... not only for DazzleWhite (which I promptly cancelled), but also for numerous other companies. Apparently, at the bottom of my confirmation email in fine print it was explained that I'd need to call and cancel the free trials of these other services. I have spent the last several months tracking down these charges and fighting to have them removed from my credit card. What a pain!! I've been "stuck" with a few because I called after the free trial period expired. Of course, I didn't know about these so called free-trials until I'd receive my CC bill!! AGH!!! What a scam!!! I will NEVER again accept a free trial offer from anyone. Live and learn, I guess. =(

The representative informed me that I would get the total refund for the total amount of $58.76. I sent out the package about a month ago, the representative told me I would see a refund through my debt card 5 to 10 busing day. We are now in September and I haven't receive the refund.

The company Dazzle Smile Pro is a huge scam! I found the free trial offer online and figured what's the harm in only paying for shipping on a free product. So I authorized a transaction for $1.99.A week later I received an unauthorized transaction for $48.92 I called the company to have it removed. They argued for a bit, but I was firm in the cancellation of their product. They obliged and said they removed the charge and gave me a confirmation number. Two days later the charge went through. I called Monday morning to their company and demanded an explanation to which they said there had been no evidence of my previous call or my confirmation number. I then argued for 10min telling them that if they didn't wipe out the entire account I would report them to the state (Which I will do anyways).

After all the arguing the salesman finally said he deactivated the account and that my money would be replaced and there would be no further charges (I still have not received my trial kit or the kit they claimed to have sent me 2 weeks ago) I had to then contact VISA, who was a pain in the butt saying that it wasn't fraudulent activity if they had my account information (I now think Bank of America is a bunch of morons) in the first place. It took me a few hours to persistently get the charges removed, but they did as well as changing all my CC information. I come to find out during that whole process that Dazzle Smile Pro was going to charge me another $92! BUT thankfully VISA blocked the transaction. This company is a complete FRAUD! Please contact your credit card companies and DEMAND a refund because no matter what they say it is FRAUD to use someones credit card information without their permission!! I also contacted ABC because Dazzle Smile has their logo as an endorsement which is fraud as well, being that no national television station would ever endorse such a company. It is a lesson learned and I will not be giving out my CC information to any of these product sites

I ordered the product,without thinking, an received numerous phone calls thereafter soliciting me for more products which I emphatically refused. On Wednesday September 16,2009 I received a package via USPS which contained three silver cartridges from Dazzlewhite. I immediately checked my bank accounts and found several unauthorized withdrawls. On 08/23/2009 "White Smile" 888-227-2950 withdrew $79.95 on 09/03/2009 "Beuty Club" (sic) 866-847-7659 withdrew $79.28 and another $8.95 for "Kit Access"? On Thursday September 17,2009 I responded to my financial institution,Suffolk Federal Credit Union, where bank and officer and I called the numerous toll free phone#'s and spoke to several "customer care" agents. With each call the names changed both the company and representative. The officer and I both questioned the withdrawls and received very vague information. When "Joe", who stated he was in New York, was asked about the $8.95 it was for the bonus? I asked if its a bonus why the charge? He replied that it gave me unlimited access to a "weight loss counselor" @ weightlossebookmembership.com From Teeth Whitening to weight loss what a deal! On another call I became a bit angry demanding from the polite agent "how do I get my money back" and she replied " I will forward your concerns to Corporate" which allegedly was located @ 3600 Army Post Road,Des Moines,IA 50321. Additionally, there were nickel and dime withdrawls "Joe" was asked what "currency adjustment charges involved" he stated because they had an office in Canada these charges were withdrawn from my checking account,again unauthorized.

Some of the phone#'s
were 1-866-341-0774,1-866-847-7649,1-866-989-2686. there were more but you see my point.

Dazzlewhite,and the people behind it, in my opinion, are operating a criminal enterprise which is bilking unsuspecting individuals throughout North America. The BBB of Edmonton Ontario Canada were notified since "Joe" explained the "currency adjustment charges"? I returned all the products unopened and unused to Dazzlewhite or whatever name they're are going by following their detailed mailing instructions which cost me an additional $7.00 in postage.

Online site advertises a free trail and customer pays only 1.95 for shipping. Site does say unless you cancel they will send you a month's supply each month for $58.71 I called and canceled right away never received anything except the so called free sample but within a few days they billed me $58.71 plus two other companies also started billing me $7.14 and $3.24 monthly. I had to call the other two and cancel, they would reimburse only 1/2 of what they charged. Dazzle White would not reimburse me the $58.71 they now claim the so called free sample was a month's supply. I have filed a dispute against them with my credit card company.

I purchased a whitening product that was trial size for $1.95. I never recieved that product. The company started charging my credit card for 58.76 every 5 days along with several misc "Web Access" fees. One for $3.24 and for $7.14. What made me discover these charges was the bank had notified me that I was overdrawn. When I looked at my account I saw these charges. When I contacted the company, I asked them what these charges are for and they told me that I had authorized them when I purchased the trail size product for $1.95. I told them that I never authorized them for anything other than the $1.95. They told me that, that was part of receiving the trial size was to join a membership for $117.83, I should have read the terms and conditions. When I went to order there were not any terms and conditions on the pages that asked me to purchase the product. The only way I found the terms and conditions was too hunt for them after the fact. They are not clearly stated when you make that initial purchase.

On Sunday, 12th of July, my teenage daughter whilst surfing the Net discovered the "Dazzlewhite" website. This site advertised a "free trial" for teeth whitening when the consumer paid only the postage price. She wrongly took my Visa card and gave them all my financial details. She said that she would like to be part of the "free trial" believing that the cost was just $4.95 for the postage. On hearing what she had done (literally no more than 5 minutes later), I sent the company a long explanation as to what had occurred and asked for them to cancel all shipping and refund the $4.95.

To my disbelief, they replied saying it was impossible to stop the shipment and I will be billed for $59.95 for the goods. They continued on to explain that a larger amount will disappear from my account each month as they will continue to send me their product. I rang the company, but time zones being as they are, they were closed.

I went to their website and spoke first to an employee who was "live help." After two hours of explaining what had happened, I was told nothing could be done and I would still be charged for the product - future orders could be cancelled though. I explained this was not fair as I had attempted from the moment I had heard what had happened to rectify the situation. I spoke to the manager of help section, who responded with the same glib remarks that "nothing could be done."

I spent a total of three hours on the Net speaking to this company to try and stop the shipment and have my money refunded as I told them this was in no way a "free trial." Furthermore, their website was a trap where innocent and unsuspecting consumers were being exploited. They referred me to their terms and conditions - all the pages of them (which have never been referred to before or via their website). I explained that this was simply an honest mistake and it would surely be in the best interests of us all if they just cancelled the order.

After three more live chats (another with a different manager), they refused to help in any way and told me if I "didn't like their product, to return it for a refund within 14 days." I said that I didn't believe that I could get it back to them in the 14 days and I would lose my money as I didn't think the postal service would make it on time. I suggested yet again that they cancel the order - this, they refused to do.

I went on "live chat" again and asked which company would carry the product to me. They gave me at least five different carriers. I told them I was not going to go away as I felt I am the one being ripped off here and would be prepared to contact the carrier and stop the order. They tried again to fob me off by saying they may use Australia Post. After further discussion and yet another session on "live chat," they said they would use DHL. I have contacted DHL in Australia to have the package stopped before it leaves Colorado. I don't know whether or not they will allow me or even be able to do this. I am still being charged well over $50 for a mistake that surely could be easily rectified.

I found an attention-getting advertisement for a free trial offer for a teeth whitening system. All you do is pay shipping. My credit card was charged for the shipping cost and $58.76! When I called customer service, I was told I signed up for a membership and they could not reverse the charge. They said I needed to return the product for the credit with an authorization number. This membership and terms and conditions of the "free trial offer" is totally undisclosed at the interim. The terms and conditions are emailed once you have already signed up. The ad also states that supplies are limited?

I am in the process of disputing charges with my bank and had to file a claim for a refund since I was denied cancellation. In addition, I was advised to cancel my credit card and receive a replacement. My bank notified me that disputes are handled all day long with this particular company. I would like other potential consumers to be alerted and protected from this type of scam.