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Laurel of Redwood City CA (06/26/08)
I have been using Crest ProHealth for several weeks. My gums began swelling and bleeding when I brushed. I was in intense pain and visited the dentist several times until he determined that I was allergic to Crest ProHealth. By the time this was determined my entire mouth was swollen, I had horrible sores and was experiencing severe pain. I have no known allergies and I am a healthy person but for some reason my body was not able to tollerate Crest ProHealth.
Several visits to the dentist, dental fees, x-rays, pain and suffering
Ralph of Paris, France (06/13/08)
I used Crest Pro-Health Cinnamon flavor toothpaste. I have used other Crest products with no problems. I had allergic reactions that initially I attributed to some dried fruit I bought at the time. So it took a couple days before I realized that it was the toothpaste: swelling of cheeks, slight swelling of tongue, some swelling along the throat. A disaster. There are no side effects warnings on the toothpaste.
Samuel of Arlington VA (06/03/08)
Crest's new tube will not fold upward with the ease of the old tube. And the top of the tube is much more difficult to use than the old nozel type. (Prohealth) Is there any kind of Crest Toothpaste that has the old container tube and spout?
Mitzi of Austin TX (05/22/08)
I used Crest ProHealth toothpaste one night before going to bed and woke up the next morning w/extremely swollen lips and cheeks. The interior of my mouth had fluid filled blisters.
I went to the doctor and was given a steroid shot and told to take benadryl. My lips were so large, it looked like I had a botched botox injection.
Joshua of Shreveport LA (05/03/08)
I am a healthy physically fit,18 year old male. I have had a clean bill of health , and do not smoke or drink. All I did is brush my teeth with Crest Extra Whitening Toothpaste. My gums swelled up so bad, and the pain was so unbearable that I had to go to the emergency room to find out what was wrong. The emergency room doctor told me gingivitis , however, I have had done and do brush and care for my teeth regularly. I have been so physically ill that I had to missed a day of school which I have never done in the past 4 years in highschool. All because I trusted that Crest would make a safe product.
Now today , I go to the dentist for an emergency check up and get told that I need two root canals on my tooth front teeth? My gums are still swollen , and I am still in agonizing pain, both physically and emotionally and mentally. Why, because I am afraid that what ever was in the toothpaste that I have been using may have damaged my nerves in my teeth , to the point, of my future dental health being in serious jeopardy.
My father, looked up the simple search Crest Toothpaste Problems, and immediately was shocked to learn , that I am not the only one, to experience the same results from using Crest Extra Whitening Toothpaste, and it seems that many more people are out there. In fact, the Service Manager at my father's work, had used Crest Extra Whitening toothpaste, and had to have his entire mouth redone,and extensive problems after starting with symptoms that I have been having from using the toothpaste. I can not believe that Crest or someone would not monitor and make sure, that their products were being made produced in the proper strength. I have been feeling so bad, that I missed out on my Seniors Day out, and even some very other important year end functions. I feel like I have been robbed, by Crest Toothpaste.
In fact, my father wrote them, and thus far, has not received any response. I believe that Crest knows very well that they have a problem somewhere. It appears, that they are even trying to shift some of the blame off on Chinese counterfiets, however, what I used was good ole made in USA by Crest? I really don't know how I or my parents are going to afford, extensive dental cost, now or in the future. I am praying and hoping that this is just a temporary thing, but when one goes from being just fine, to feeling like they are going to die,in a matter of a short week, something has to be done about it.
Ken of Orlando FL (04/26/08)
I bought some crest whitening toothpase (with baking soda) and started using it two weeks ago. My skin started to breakout all over my body. I quit using it and tried to call Proctor & gamble. I cannot get throuh to them, all they have is recordings.
This is some of the complaints against crest. I quit using it and am saving the tube. I am going to research all toothbpaste to find out where it is being manufactured from. This serious, Keep buying all of your tooth pasates from the military exchanges and the commissary.
Telsia of Portland OR (03/31/08)
I have used about 3/4 tube of Crest Extra Whitening toothpaste. Yesterday, immediately after brushing my teeth in the morning (before eating/drinking anything) my throat and neck started to swell and go numb. It lasted a few hours but didn't go away completely. It happened again last night after I brushed my teeth, getting ready for bed. The swelling was much worse and swallowing was becoming difficult. It happened again this morning when I was getting ready for work, only this time my throat swelled so much I decided to go to the E.R. I told the Doc. what was happening and he immediately knew that I was having an allergic reaction to my toothpaste! I explained to him that it didn't make sense as I've been using this exact tube of toothpaste for over a month. He got to talking about how, when it was manufactured, it probably wasn't mixed thoroughly and that I may have been exposed to a high concentration of whatever toxin is in the paste. Makes sense. After reading multiple postings of the same thing happening to other people, I am not convinced that we are all having an allergic reaction as one would have to shellfish or milk. After all, toothpaste is made up of harsh chemicals that are advertised as being dangerous if swallowed (to all humans, not just the few with allergies).
Marilyn of Bonita Springs FL (02/08/08)
I think Crest toothpaste is toxic. After having the tooth paste from my electric tooth brush flung to the back of my throat I spent another 10 hours in amazing pain and gagging. Today I have a very agitated throat and it is hard to swallow. During this awful experience 3 bottles of water were consumed to try to push the paste further down to the stomach however it only only slightly cooled the burn but did not come close to stopping the gagging.
The toothpaste had managed to aggravate my nose and throat canals to the point that blood was extruding from both. Catching my breath was impossible due to the burn. It seems to me that even though this was an isolated incident that they would be concerned that the public is protected from this teeth whitener brightner tooth paste. I do expect a response from them! I find the complaint section of their e-service evidence of their lack of concern. The fact that they have a complaint section that usually goes unread and they believe that they have satisfied the complainers without much regard for their saftey or the safety of their consumers is quite indifferent and an ill conceived idea. It takes caring personal contact in these situations. I believe that they can and should do much better.
Plainly put, their formula is too dangerous should go back to the research table. If this is too costly and extreme, a red label warning people would be appropriate. It then is up to the consumer to judge the product's merits and dangers. I am aware of the funny and somewhat ridiculous circumstance of this incident, however the reaction from this product should not go undisclosed to the consumer. Let them decide if they then want to risk for the whiter and brighter. I for one will be using another safer product and doing the research before. Baking soda, who knows, but buyer beware.
Pat of El Paso TX (02/04/08)
I purchased Crest Pro-Health-- the toothpaste is excellent; the packaging is terrible. The lid does not stay on, and the product spills out.
My medicine cabinet and bathroom counter are all smeared with toothpaste. Half of the product was wasted by the product leaking out of the tube.
Ruben of Fresno CA (01/21/08)
I want to complain about the lid on the Crest Pro-Health tube. It is no good. The lid does not lock, and the result is a mess where ever you store it. My last purchase was four (4) 7.8 oz tubes from Costco. My wife was so upset with the mess that she threw them away. I love Crest toothpaste, but the lid needs to be fixed before I'll buy anymore. I have been using Crest for years. Thanks for your attention to this matter.
Barbara of Devils Lake ND (12/22/07)
I bought a tube of Crest (with Scope) tooth paste, and the side of the tube split open in my luggage, and I had tooth paste all over everything. It wasn't cut; it was as if the seam wasn't sealed. What a mess.
The mess over my clothes and luggage wasn't nice to clean up, and it doesn't come out of some fabrics at all.
Raquel of Clayton NC (11/10/07)
My husband brought home a tube of Crest Extra whitening toothpaste with scope and mint flavor.
For 5 days after, I experienced throbbing and intense sensitivity to my teeth, gums and entire mouth. I also formed very bad canker soars.
On the 6th day, my face and lower jaw began to swell and my lips as well. Later that night, my forehead began to break out.
I went to the doctor that night and she said I was having an allergic reaction to something. The only I changed in my life was the toothpaste.
She gave me some prescription mouthwash for my terrible canker soars and also some steroids to counter the swelling. Of course, I discontinued the toothpaste.
Since then, all symptoms have gone away slowly.
I did contact P&G, they did respond by saying that the product doesn't have those reactions. I also asked them about other reported cases, and they had no response. I don't want to speak bad about them, but the surely must know about other reported cases- maybe they choose to ignore or they are trying to improve the product quietly.
Jennifer of Palm Coast FL (05/31/07)
I BOUGHT CREST PRO-HEALTH TOOTHPASTE CLEAN CINNAMON FLAVOR (LOT NUMBER 701255 EXP DE08) ABOUT A MONTH AGO AND STARTED EXPERIENCING TOOTH-ACHES, JAW PAIN, EAR-ACHES, AND A SEVERE SORE THROAT.
Jamie of Fort Mcmurray OTHER (05/20/07)
I started using Crest MultiCare (cool mint) toothpaste, now I have very Red, sore and inflamed gum's.....the whole mouth, I wan't to know what the hell I can do about this, and once I find out that this toothpaste has caused me this pain, I will be acting on it...Thank you very much.
Connie De Haan of Zeeland MI (09/27/06)
Seems like all I can find, of your Crest toothpaste, is in a double tube.
When we cannot get any more toothpaste out of the top of tube, there is still quite a bit of toothpaste left inside the tube, which is wasteful.
Maureen of Westmont IL (07/19/06)
I purchased the Crest Vivid white toothpaste and even after rinsing my mouth I would clean my face on a towel - the towel would become discolored. Yes the towel would look like it was bleached! I ruined about 5 towels because I thought I ruined them washing them w/Oxyclean. Not Oxyclean it was from the Crest toothpaste. There is no disclaimer on the packaging - NOTHING!
Heather W. of St. Francis MN (07/26/04)
I just read two other people's posts about mouth problems when using this product. I have the same thing. I had burning pain when eating certain foods or even from my tongue touching my teeth. It was very painful. I could visibly see white and red painful areas on the side of my tongue where it is smooth. I went to the doctor after a month of the pain. The doctor first thought it might be thrush, but the tests came back negative. They gave me the meds anyway, but they didn't work. I went back again and they told me to take more vitamins, which I did for a month and it didn't help. Finally, it occurred to me it might be my toothpaste, so I immediately switched to a children's mild brand and talked to my doctor. She told me to give it a try for a few weeks. It has now been four days and it is nearly pain free. This product needs to be taken off the market or a label placed on it saying this might happen. I don't have allergies to much of anything, so this is very surprising. I paid $15 per doctor visit for co-pays plus another $15 for the meds that didn't work.
Sylvan Morley of Spanish Fork UT (08/29/02)
My wife purchased a new Crest product --Multi Care-- that I had never tried before. I have been using Crest almost my entire life. In the first day that I used the product I noticed canker sores and redness in my gums. The second day I my tongue was swollen, my taste buds enflamed, and my gums were deep red and bumpy. It hurt so bad to brush my teeth, I quit brushing for a few days and struggled to eat or breath for another week. At night, I was unable to sleep comfortably because my tongue was closing off my breathing passages. My wife suffered through my heavily increased snoring like a trooper.
I thought I might have strep or some other problem, but when I finally saw a doctor it was reduced to tenderness. After more than a week, I resumed brushing my teeth with the same product--Multi-Care--and within half an hour my tongue was swollen and the inside of my mouth painfully sensitive.
To prove my theory that it was the toothpaste specifically, I waited another week till my pain was almost completely gone (I was still sensitive), and then I used a very, very small amount again on a new toothbrush. Within half an hour, I was in pain and swollen.
Because of the pain, I missed work, couldn't eat normally for almost a week, couldn't take care of my teeth like I normally would, and I was miserable because I could not breath while I slept. While these consequences may not be quantified easily, I am concerned that this product could produce a reaction of this type--one I have never had in any other situation ever--and not have some kind of indication that something in the product may do so. I originally went to the internet to find Proctor & Gamble's website to post a complaint, but upon searching for crest toothpaste, I found postings by other people who suffered similarly to me. I don't want other people to have to go through what we did, so I am filing a complaint anywhere and everywhere I can.
Carol of Medford OR writes (4/30/02):
After using the new Crest Whitening toothpaste for 5 days my husband rushed me to the emergency room because I had a severe allergic reaction and my tongue was swelling, burning and breathing was difficult. The reason I am writing though is because I read the letter from Barbara of O'Fallon, IL (below) and I could have written that letter, It describes my situation exactly.
My experience is only a week old but my tongue is still swollen and have a burning sensation at all times. After reading about Barbara's experience am not looking forward to still having this burning in my mouth for the next 4 months let alone forever.
Still have burning in my mouth and when I eat certain foods the burning is worse. I don't know what Proctor&Gamble is putting in this paste but if Barbara and I have had identical experiences I wonder how many consumers have had a reaction and I just hope people can get treatment right away so their breathing can return to normal.
I literally thought I was going to suffocate! Until the emergency room doctor got Benadryl and a cortisone shot to me. The least P&G can do is pay my $100.00 co-pay the hospital is charging me.
Barbara of O'Fallon, IL, writes:
I used Crest MultiCare Plus Extra Whitening toothpaste made by Procter & Gamble. In the beginning I could not stand the taste so I removed it right away. The fifth time I used the toothpaste I continued to brush as I walked around my house in order to take my mind off of the taste.
I may have brushed my teeth for about 10 minutes. Then I went to bed. About two hours later I was awakened with an extreme burning in my mouth and I was having trouble breathing. My tongue was swollen and I had blisters in and on the outside of my mouth. I thought it was a virus going around so I called my doctor.
The doctor on call said it sounded more like a severe allergic reaction to either something I ate, drink or used. He asked me whick one it was. The only thing I had done differently was the toothpaste. As I was trying to talk to him my breathing was getting worse. He advised me to go to the emergency room. So I did.
The emergency doctor said I was having a severe allergic reaction. I showed him the toothpaste. He said he was surprised because the toothpaste only listed sodium fluoride on the container. However he did treat me for a severe allergic reaction. I was given IV Benadryl and a Steroid pack to take home.
It has been four months and I continue to have pain and burning in my mouth. My teeth hurt all the time and my mouth still burns. There are a lot of foods that I can no longer eat because my mouth hurts. I am still under a doctor's care. They tell me the baking soda is what caused my problem.
I told them I did not buy toothpaste that listed baking soda on the labels because baking soda burns my mouth when it is used in baked goods. Crest was the only one that did not have it listed on the label; that is why I purchased Crest. They said it is listed as an inactive. My doctors says there could be damage to my teeth and the nerves could take months to heal, if at all. It has been four months and there is no improvement. The doctor says only time will tell.
Procter & Gamble acts like it is no big deal. Well, maybe not to them but it is to me.
Ouch! Unfortunately, it's not likely Barbara has recourse against P&G, unless she could demonstrate conclusively that the labeling was incorrect.
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