Complain about a product or service

Copa Hair Products

Copa Hair Products • Doesn't work • Not received • No refund • Unauthorized charges • Copa responds --- • Copa Settles Federal Charges

Something has been amiss in Copa Country for quite some time and despite soothing words from management, things don't seem to be improving. A high-powered TV campaign with Debbie Allen as the celebrity spokesperson is attracting lots of orders, but customers are less than happy with the products and the services they receive, assuming they ever receive any.

It's not hard to summarize the complaints:

• The product doesn't work as advertised;
• The product was ordered but never received;
• The product was returned but no refund has been received;
• Worst of all, the company has made unauthorized charges to consumers' credit cards, debit cards and checking accounts.

Back in the spring, the company responded to the flood of complaints we'd been receiving (and publishing on our site). Dalton promised quick changes and said the company was under new management.

Sadly, it hasn't happened. If anything, the volume of complaints has increased and there is no sign that any progress has been made.

HOW TO CONTACT COPA HAIR CARE
Customers may contact Customer Care Center at 516-433-4954 from 8:30am to 8:30pm Monday through Friday EST. Our courteous staff will be glad to address any concerns that customers may have.

Corporate Offices are located at:
Copa Customer Service
16 East 40th Street, 7th Floor
New York NY 10016
Attn: Jim Dalton

We can also be reached via e-mail at: cletters@Goodtimes.com.

Any product returns should be sent to:
Copa
201 Port Jersey Blvd.
Jersey City NJ 07305

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