Complain about a product or service

Clinique

Clinique • Allergic reactions • Pricing --- Clinique Men • Razor Defense

Though expensive, Clinique is quite popular because of its supposed hypoallergenic qualities and what many women believe to be its ability to restore skin that has seen better days. No one disagrees that it's expensive. Whether its other qualities are real or hoped-for is another matter.

Suzanne of Ras Al Khaimah, United Arab Erimates June 7, 2009

IThe pump action, designed to release the facial wash has stopped functioning. I haver approx. half a bottle left but will the representatives for Clinique give me any satisfactory service? Of course not! In future, I shall not buy any Clinique stuff in the Middle EAst. I think it is of a different, inferior quality and, as customers we have NO come-back. When I showed the assistant in Paris Gallery in this famous mall the item, she asked me, after fiddling with the bottle for a few minutes:"What do you want me to do?"I replied:" Well you could exchange it for another that works properly"!! Yes, this is life in the M.E. It aint like home! There's no customer service. I'll probably get more/some joy if I take the faulty product back to the UK with me!

Nancy of Oakhurst, CA May 30, 2009

I purchased Clarifying Lotion 3 online. What I have is pink clarifying lotion 3 and the odor is atrotious. It is not just bad but it smells putrid as if there are bad chemicals reacting. The invoice states: "No Color-6.7 FL. OZ.-Clarifying" Clarifying lotion 3 is pink. What ever liquid is in this bottle is pink and not "no color". Clarifying Lotion 2 is the clear "no color" product in this line. The liquid content in the bottle I have does not remove dead skin cells or anything else.

I am thoroughly knowledgable about the results of clarifying lotion as I have been using it for 40 years now. Whatever is in this bottle of Clarifying Lotion 3 is not Clinique's clarifying lotion. I do not know what it is but I did have a negative reaction which is something I never have with Clinique.

Irene of Newark, NJ May 9, 2009

I had an allergic reaction after using the comfort on call cream. I had what looked like little red pimples on my forehead and they were itchy. It seemed to have blocked my pores as I've noticed a lot more white heads developed than usual. It's a shame that they claim they're product is hypoallergenic yet it has caused an allergic reaction on my skin.

D of Madison, WI March 23, 2009

I recently decided to switch from Estee Lauder foundation to Clinique. I figured since they were technically the same company I shouldn't have a problem, and would be able to pay less for the product. Unfortunately, I had a horrible reaction to the foundation (which ironically is claimed to be hypo allergenic). My face and neck are red, puffy, and severely itchy. I have yet to find a cure, and hope that the problem goes away soon. Although I consider myself to have somewhat sensitive skin, I've never experienced something like this.

Josie of Winchester, CA February 20, 2009

I bought Clinique Acne Care System on Tuesday,February 17, 2009 and used it that night i felt a little tingle but I though that was normal. Next morning (Wednesday)and night I did the routine again as per instructions I felt a little burning, again I thought maybe normal. On Thursday, morning I had broken out in a rash around chinarea and around nose tiny white bumps that burned and itched with redness all over. I was so embarassed to go out. I returned the product immediately. Today is Friday and the area is now oozing and small blood in surfacing on the areas that the bumps broke. It stings really bad.

Inflammation, swollen chin with tiny white bumps and redness all over. Oozing and bleeding. Really raw to the touch and itches and burnes really bad. I am very embarassed to go out like this since I usually have great skin. I bought this product because of breakouts every now and then. Now I look worse than I ever have.

Elizabeth of San Diego, CA November 13, 2008

Used two new Clinique products within the same 24 hours (one morning, one night). Product Names: Repairwear Intensive Night Cream & Superdefense SPF 25 Age Defense Moisturizer Not sure which one caused the damages and I don't really care to experiment to find out. Will try to return both of them to Nordstrom's.

Itchy, burning rash on the lower part of my face, most prominently on the edge of my bottom lip and chin. Skin is bumpy and extremely dry with whiteheads here and there.

Rosalyn of Voorhees, NJ November 12, 2008

I developed soreness and redness around my eyes. I looked like a racoon as my husband said. It was obvious that I was allergic to something and finally realized it was Clinique rinse-off foaming cleanser mousse. I always thought that Clinique was especially hypoallergenic. I am not normally allergic to other makeup products,and was very surprised at the problem.

As soon as I stopped using the product and appplied a steroid ointment, on the advice of a doctor, I improved. I use a lot of Clinique products and have not had a problem with anything else.

Kelley of Anchorage, AK July 22, 2008

I used Clinique's line of acne products- the cleanser, toner & lotion. My face immediately began to itch & burn. I woke up the next day to find my face was completely red and puffy- so puffy that there were huge bags under my eyes. And, my face was still itching and burning. I have no idea what is in this line of products, but I have never had a reaction like this to any other facial cleansing system.

Crystal of Tobyhanna, PA April 22, 2008

The Manager was extremely rude...and gave me false information about thier products

Imbarrassment and emotional pain

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