
Dolores of Lexington, KY on Oct. 7, 2009
I am an Avon Representative for Avon Products Inc. and operated a Licensed Avon Beauty Center.
To explain the issue at hand, it is necessary to understand how AVON (the company)operates. To operate a LABC (Licensed Avon Beauty Center) an Avon Representative must have two accounts; the Licensed Acount for the business and the Representative Account for leadership purposes.
For both accounts to be active, both accounts must be up to date ie. 'balance due' and an order must be placed within 6 weeks.
Here is my issue: I operated my LABC business for 1-1/2 years. In July 2009 I opted to shut my business down because I was going further in debt. Once I shut down the business and sent back the products, my problems began.
At the time of opening my business it was agreed with AVON Product Inc and myself that any product not sold, could be return and that my cost would be fully re-embursed and through- out the duration of my business, I have returned product without issue until now.
Normally,AVON's proceedure is that all returns will take up to 6 weeks to process and then credit to the account will be made.
Well I informed AVON I needed a check rather than a credit because I have outstanding credit card balances, due to stocking my kiosk of Avon products.
I returned my products on July 20th which they received on July 22nd. Remember I said both accounts were closed pending credit?? Well since then the "Representative Account has re-activated, which is the account that has no connection with the returns but the LABC account remains closed.
While I do not owe any balance on either of my accounts and I cannot get anyone to activate my account, and because my account remains closed, I cannot have access to the return credits. I'm told over the phone it is at what seems to be a mistaken amount, way less than what should be the dollar value and it has been way over 6 weeks. I have called and talked to many, many, many customer service reps. who tell me they will have someone contact me back, my district manager that is suppose to be handeling this matter has not returned information regarding the reason the account remains closed and time just keeps passing and passing.
Here is a company that is suppose to be out for women, small entepeneaurs, here for you and has your back. Well let me tell you it is the furthest thing from the truth. AVON is a company that only cares about AVON.
I personally would never recommend this business to anyone. Hold on to your money!! I would women to know it is not what it is cracked up to be.
You know that second account they expect you to keep? Well they do so and expect you to place orders off it so you can enhance your leadership and yet you cannot use your Business Tax ID. which clearly sends red flags to Tax Revenue, your earning percentage is not at your business level, your paying double charges because your basically forced to order off two acccounts......like I said AVON is not what people think it is!!
Thank you for getting the word out and letting other women know what they may be in for.