Complain about a product or service

Viewsonic

Jeff of Redlands, CA January 22, 2007

In Sept 2006, I bought a Viewsonic 17" LCD Computer monitor from Office Depot with a 50 rebate offer. I mailed all the information. Viewsonic sent an email reporting that the information had been received 10/26/2006. I have received nothing as of 1/22/2007. Their rebate center person says "they are a little behind". I'd say 6 months is VERY behind. They have no idea when I will receive my rebate. I'm better on "never". Watch out for Viewsonic "deals".

Janice of Punta Gorda, FL October 4, 2006

I bought a Viewsonic VX910 monitor at Office Depot on 12/3/04 for 599.99 plus tax and received the 100 rebate early 2005. The monitor went black and quit working on 10/2/06. The picture became thin and then just disappeared. I changed power cords but still no power to the monitor. Rosalyn in Customer Service at Viewsonic was not helpful and just kept repeating that there was a one year "limited" warranty. I expected more than 22 months service from this very expensive monitor and Viewsonic is unwilling to compensate. Thanks for listening and please let me know if I have any recourse.

James of Brookline, MA September 3, 2006

I bought NextVision N6 High-Definition Video Processor. The unit does not work. The light is blink red and green. I called the technical support. I was told I have to send back defected unit by my own (By my understanding, they supposed to send me UPS slit, so I can send defected unit back. Obviously, representative made mistake. In the United States, I never heard customer have to send in defected unit by their own). The representative gave me the case number: VSA-060803-0396. In August 4, 2006, I sent defect unit by US post office priority mail (It cost me 8.10. I have my receipt). I called the technical support, and check for the status. The representative told me that you haven’t received my package. I filed complaint to US post office for lost. They inspected my case. They informed me that they delivered the package without mistake. Viewsonic refused to response to me. They just keep lying.

Elizabeth of Austin, TX April 27, 2006

On December 29, 2005 I purchased a LCDTV Model 3250w from Fry’s Electronics. On April 19. 2006 I went to turn the TV on and the picture flashed on and off with a very high pitched noise that sounded like a bird. I called ViewSonic and described the problem and they concluded that a new TV would have to be sent out. I explained to the man in detail that I was moving within 14 days and would we have time to take care of this. He assured me we would. On April 20th, 2006 I received an email that I would be receiving a replacement unit in 2-3 days. On April 27th, 2006 I called back because I had not received the replacement TV and was told that there were no TV’s in stock for them to send me one. I became extremely frustrated and asked if I could speak with a supervisor or manager and was told NO. I was floored. I was told that someone would call me back within two days. I was so taken back that I didn’t know how to respond. I would just really love to get my money that I have paid through a monthly note back and go purchase another TV from someone else. I have a really bad feeling about this.

Michelle of San Francisco, CA January 10, 2006

We returned a projector to Viewsonic to repair a problem still under warranty. It should have taken 14 business days. Instead, two months later the item will arrive. The customer service is horrible. Every time I would call to check the status, I would get a different answer. Two times I was told the item would ship at the end of the week and twice it did not. Finally the third time I was told it would ship, it did...four days late. I received no confirmation email with tracking number like they said I would. I had to call and wait on hold 40 minutes. That wait time is not unusual for them. I've waited longer. It is hard to talk with a supervisor and you get the run around. BUYER BEWARE. They stink.

E of Chicago, IL May 6, 2005

I purchased electronics equipment that carried a rebate of 80 and 30 on each piece. I completed the forms and sent them in for rebate. The actual purchase in 9-10-04 and the forms and receipts were sent to the manufacturer for rebate the following day. After several weeks, I did not receive the rebates and called to inquire. I was told that I gave a PO Box and needed to give a street address, so I did, and was told the rebate would be mailed to me on 1-13-05. I did not receive the rebate. I called again in March and was told the account was closed. They then told me to refax the entire initial claim and I did, and was told I would receive a call in 3-5 days. I did not receive a call. I called again today and was told that they did not process this because they did not get my fax (even though it had been confirmed earlier) and because they now needed the serial numbers from both pieces. I asked to speak to a manager and was again told someone would "get back to me" within 3-5 days. I doubt that's true and believe that this is a deliberate attempt to postpone payment in the hopes that I, as a consumer, will not continue to claim it. This is a deceptive and fraudulent practice that should have severe consequences for the company that engages in it.

Beth of Plymouth Meeting, PA November 17, 2004

I purchased a Q95-3 SN 70B031300156 over a year ago. Out of the box, it had a problem with the screen; the screen would intermittently get distorted as if by electrical interference. I called repair and (after being on hold for nearly 20 minutes) was told to ship it back for repair – at my expense. I then spent over 100.00 to return it. One month later I received the “repaired” item. This time the screen had a permanent pink tinge – out of the box. This time they said they’d pay for shipping. Unfortunately the box had been discarded and it took me a few months, including the time I was out on maternity leave, to find a suitable box to return it in. I called Viewsonic to see if I could get a box and they said of course I could, for a fee of about 60! Finally I found a box and returned it, only to get a voicemail and a letter two weeks later that the item was damaged in transit. After many minutes of being on hold I finally got the tracking number and other info I needed to call Fed Ex to file a claim. When I spoke to Fed Ex they told me they need the original package. No one at Viewsonic will return my calls to find out how to get that, even though I’ve left several messages.

Marty of Canoga Park, CA May 12, 2003

I purchased a ViewSonic A70f 17in.color CRT monitor from FRYs Electronics located in Woodland Hills CA on 02/21/03 for 199.99 with a 50.00 mail-in cash rebate which was rejected for a bogus reason by TCA Fulfillment Services which ViewSonic contracts to handle it's product rebates. I have the documents to verify I submitted my rebate according to all manufacturer requirements. Both ViewSonic & TCA have been unresponsive to all my attempts to contact them reguarding this matter. I have registered my product and myself as a user only after having to provide excessive personal information required by both ViewSonic & TCA before I could gain access to information, support, and various other services on their web sites. I is going on almost three months now since I submitted my mail-in rebate. I have been put on hold and disconnected in all four attempts to contact someone by phone and have received no responses to any of the four e-mail messages I sent.

Jon of Fargo, ND August 27, 2001

I am currently amidst a vicious battle with the Parts and Customer service Departments of Viewsonic. i originally requested and RMA on 6/27/01 and I ordered a box and shipping foam to ensure the safe shippment of the monitor for repair. I have made several call to the Parts department requesting tracking information. One out of every three calls are disconnected in the cue and now I am being told there are not any boxes in their stock and they cannot sen one to me and I will have to seek other shipping methods.

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