Complain about a product or service

Viewsonic

Sabrina of Midland, TX February 2, 2009

I sent 2 monitors in for repair... (October 12th 2008) After a month of waiting I called to be told they got the monitors but for reason it was not checked into their warehouse and that they would send a message to warehouse to get these checked in... 2 weeks later I called to check the status and was told the exact same thing as before.. about 1 week later I received 1 monitor back ... I SENT 2.. So I called to see where my other monitor was to be told it was not checked into the warehouse but they have it hhhmm..

So I was assured they would get this sent to me week goes by nothing ... I call back and they tell me that they no longer stock that model and would be sending me a comparable model I tell them thats fine and they said expect it in about a week. One week later still nothing. Call and about it and I am told the same as above different model yada yada I stated I was already told this and so 1 week later nothing. Call talk to a supervisor after much arguing to the phone rep agrees and then they hang up on me... Call back same day ask for a supervisor wait on hold for 30 minutes and i am promised by Brandon this would be shipped out expedited service. So now we are well into December and its about 12-21-08 call talk to another supervisor because I still have not gotten my monitor and low and behold im told it has not been checked into the warehouse by this time I am irate and tell them they need to send this overnight to my business door the day after christmas no matter what... I am promised this will happen.

January 5th 2009 still no moitor call and they tell me that they dont have the same model and are going to send me a comparable model "(sound Familiar?)' Ok so After sitting on the phone and ranting and raving and yelling and cursing for over an hour I finally 3 weeks later receive my comparable model monitor.

Chris of Woodbury, MN June 6, 2008

Chris of Woodbury MN (06/06/08)
Our organization bought about 50 19inch ViewSonic LCD monitors 3 years ago. About 25% have been returned as defective under warranty, but the warranty on the rest is up, and the failure rate is increasing. I've talked to others in the IT industry, and high failure rates in ViewSonic LCD monitors is a well known problem among consumers in the know, but denied by ViewSonic.

Budgeted replacement cycle was longer than product's actual life, need to replace thousands of dollars worth of monitors that died earlier than expected.

Steven of Clayton, NY March 2, 2008

Steven of Clayton NY (03/02/08)
On 8/31/06 we purchased a ViewSonic computer monitor from the Watertown, New York Staples. On 2/14/08 the ViewSonic monitor failed. One important factor in our decision to purchase the ViewSonic monitor was the three year warranty. We contacted the ViewSonic's Tech-support and spoke to Sergio concerning warranty repairs. We were told that the monitor had to be purchased in Canada to qualify for the three year warranty. We hold the original warranty and it does not mention Canada nor the United States.

We had to purchase another computer monitor at 280.14. All we ask is that ViewSonic honor their original written warranty. We would like to have the computer monitor either repaired or replaced. Thank you for your concern & consideration.

Terry of Nevada City, CA January 24, 2008

In short: Viewsonic has a monitor I returned (twice) for repair and will not fix, replace, or exchange it as they promised, nor will they return the broken monitor to me. They will NOT answer emails, nor will they return my calls to corporate as they promised to do. They have not responded to my regular mail queries also. When I have called customer support, I have waited a solid TWO hours for a rep to come on the line and then must sit on hold again and again while they try to figure out what to do. When I asked for a supervisor, I was again put on hold and was finally told that there was nothing they could do. Here is a general chronology of events.

This monitor costing about 600 failed within the warranty period. I obtained an RMA and sent to the Walnut, CA facility and it was returned within 10 days. In the meantime I purchased another monitor so that I wouldn't suffer a delay in my work schedule. When the 1st monitor arrived, I made the mistake of assuming that it was repaired and set it aside for about two months, during which time the original warranty ran out. At that point one of my customers needed a monitor and I lent him the Viewsonic. It failed completely after two days of use.

I called Viewsonic and spoke to a lady in the (I think) So. Carolina support center, but only after a HOUR on hold. She had considerable problems with the "new software" and couldn't call up all the records but finally managed to generate an RMA (as well as a VSA number) and a return call tag along with the case #E83833-1. She also assured me that since this was the second time the unit had failed, that Veiwsonic would replace the unit with a NEW monitor, not refurbished. While she was on the line I checked my email and found the call tag therein but she told me to call the next day to make sure the transaction had gotten into the system properly.

I did so but after another hour on hold. I shipped the monitor back to Walnut, CA (I am in No. California) but when I didn't hear from them after more than ten days, I called again only to discover (after a TWO HOUR WAIT ON HOLD) that their new system still wasn't working properly, that the reason the NEW monitor had not been shipped was because they were back-ordered and that they didn't know when they were due to arrive. I inquired what it would take to upgrade to another model and after spending even more time on hold found nothing comparable; then the rep suddenly "discovered" that the monitors were due in THE NEXT DAY! I told him to send it. Well, their system wouldn't allow a replacement because the old monitor was OUT OF WARRANTY. This AFTER three hours on the phone, being told that I did indeed qualify for a new replacement!

As of this writing, I do not have ANYTHING from Viewsonic, they will not answer my calls and they don't respond to any other kind of queries. I am beside myself and quite unsure as to what recourse I have.

Kevin of Bethesda, MD January 4, 2008

Kevin of Bethesda MD (01/04/08)
I returned a defective VP930B monitor for replacement. Customer service acknowledged receipt date of 10/25/07. No contact from Viewsonic initiated. Repeated calls to customer service promised that warehouse would call or e-mail to arrange replacement twice. The service line was inactive for a week in the end of December. In January repeated calls were made, and 1 hour plus wait times resulted in no contact. Repeated e-mails were not responded to by Viewsonic.

Calls to Viewsonic HQ, conversations with a receptionist who would not give her name or the names of anyone else in the company, yielded no satisfaction and have resulted in no contact whatsoever from Viewsonic since this whole problem started. Company currently has a 350 monitor that belongs to me and seems not to care.

Jeff of Payson, AZ October 14, 2007

October 18,2006 I purchased a brand new ViewSonic monitor from on-line retailer zipzoomfly.com. On August 20, 2007, I telephoned ViewSonic concerning red lights coming through my VG2021M monitor. I was issued RMA: VSA-070820-0245 and informed turnaround time is 10 to 15 business days; I sent my unit in for warranty repair, under Federal Express tracking number 330259510007827, being received by ViewSoinc on September 6, 2007. Since ViewSonic’s receipt of my defective unit, I’ve had the displeasure of contacting ViewSonic a minimum of 4 times through the website chat feature only to be informed: 9-24-077: Turnaround is 15-18 days. 10-1-07: Would I accept a VX2025 replacement, shipping in two (2) days. 10-3-07: No tracking number, I will escalate, tracking data within 24-48 hours. 10-5-07: No tracking data available, I (csr) will resubmit request. 10-9-07: No tracking data available, unit has not shipped. 10-12-07: I (csr) will escalate. Telephone calls are met with disconnection, silence or repeated escalation to ship unit. As an independent webmaster and network administrator, I invest and rely on my equipment to function properly each and every time, so I may provide my clients and myself the best value.

Ramesha of Fremont, CA August 11, 2007

I bought the viewsonic TV N3752W from office depot. After 2 day I reliazed the remote does not work. I returned and got another TV ( same model) Again the remote would not functions as time and sound would go off & on. I reported to office depot they asked me to report the issue to viewsonic customer support and they did not have any of Viewsonic TV left for exchage and they would *not* accept the return even with in the week of purchase. Here I was stuck with TV that did not work. After discussion with viewsonic warranty thet prefferred to send the RMA for replacmenent. 1.The RMA TV has problem with the power switch. 2. 2nd RMA has issue with remote and screen. 3. 3rd RMA TV again had a remote issue. I discussed this issue with one of their Sr, Tech who was honest enough to mentioned they has faulty firmware on the Model N3752W. That basically led to conculsion viewsonic model TV N3752W is a Lemon Product. I do not understand why there is no recall replacment for this model. I have to'date replaced 4 RMA and all turned out to be defective and I have realiazed they are now sending the refurbshed TV to replace your new TV. the refurbished comes in the Brown Box.

David of San Diego, CA June 4, 2007

Ordered three new model PJ458D Digital (Powerpoint) Projector. Within two months, two projectors started shutting off after 40 minutes of use. Returned these two for factory warranty repair/replacement. In the mean time, third projector started exhibiting same problem. Received the two replacement projectors which also showed (worse) similar symptoms of shutting off after 5 - 20 minutes of use. We are batting 0 for 5, and company will not upgrade (with customer agreeing to pay cost difference), or provide similar priced, alternate model. Customer will not agree to an identical replacement model, as all 5 have proven to be faulty.

Sharon of New York, NY May 14, 2007

I took advantage of an offer of a 20 rebate on a ViewSonic VG1930wm LCD purchased between 4/2-4/29/2007 made by Dell (online) on this monitor. My purhcase was on 4/18/07. I filled in (linked) ViewSonic Mail-in Rebate Offer, enclosed the Dell invoice and original UPC code and serial number bar code from carton, as requested. All was in order.

Today (5/14/07) I received a letter from ViewSonic Rebate (Reference # J1Q027856-6-37302165), declining to honor the claim because it "is invalid for the following reason(s): Your purchase was made by an unauthorized dealer."

I called Dell to complain. The Customer Representative (ID #136930) offered me a 50 credit on my MasterCard, which I accepted. Let's see if it shows up. But I consider this a fraudulent rebate offer and blatantly false advertising. I would like to be part of any class action suit against either or both companies, wherever the culpability lies.

Tracy of Newbury Park, CA May 9, 2007

Purchased Viewsonic Q9b on sale at Fry's Electronics store. 3 months later (shortly after store's replacement coverage expired) the monitor failed to turn on. Returned monitor to Fry's which said it was now under manufacturer's warranty and they sent it to Viewsonic for repair. 4 months later monitor returns. It is not the same model (gave me Q19wb) and there is a pixel defect with it. I did some research and learned that Viewsonic is known for sending back the wrong refurbished monitors with such defects, hence the big error of what I received. I don't want to wait another 4 months for a replacement for this incorrect monitor (it is not Fry's fault but the manufacturers). I want to warn others of Viewsonics sloppy "fix" should you get a monitor that goes bad.

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