Video Computer Store

I told them o.k., then I visited their web site today (03/30/2001) and it says that they are filing "BANKRUPTCY". I then tried to call their 800-number and there is no way you could talk to a live person. It has a recording. So I got a phone number with a 215 area code. I called that even though it is long distance for me. That also has a recording. My question is: Will I still get my computer after they file bankruptcy.

Paula of Howell, MI, wrote (3/23/01):
Being unemployed, I needed a new computer that had fast internet access in order to take classes that I had been offered. I saw the Video Computer Store show (and like a fool did not take the time to research to company) and thought that the computer they had advertised was a great deal. That was February. They also claimed that they wouldn't bill until May. Here it is the end of March, no computer but it is on my credit card bill. I have tried for 3 days averaging about 6 hours a day to get in touch with these people trying to find out anything. Are they out of business?

Being umemployed this has hurt.

Lela of Albany, KY (3/22/01):
I have been in contact with the Video Computer Store and requested information on getting a refund of the $2100 I borrowed from MBA Bank to purchase their M824 Offer. I was asked to wait until Wednesday, March 21,2001 before I called back to cancel my order. The person I spoke with said they were running behind with their shipments. As of today, Thursday March 22, I have been unable to get a call through to their operators. I have tried numerous times both yesterday and today and am either put on hold by a pre-recorded message or I receive a busy signal. I want my money refunded and this business needs to be shut down.

I am afraid that I have lost $2100.00 and I do not have their computer offer. I cannot afford to have this happen. I am an hourly employee and I feel like a fool for falling for this company's infomercials.I do not even have a complete address on this company so I sure hope they have not closed up shop and headed south.

Teri of Jensen Beach, FL (3/20/01):
Placed order for computer Oct. 21, 2000. Received only part of it Nov. 24, 2000. The remainder did not arrive until the first week of Jan. 2001. I have had many problems, none of which are fixed. I cannot contact them for technical support or on-site service. Some software that was included w/computer does not work w/ Windows Millenium version.

Carol of South Williamsport, PA (3/17/01):
I called the Video Computer Store on Jan 7, 2001 to order the 'weekly special'. The Video Computer Store runs a 1 hour infomercial on weekends here in PA, as well as selling PC's on their website. Both the infomercial and the recorded phone message on their 800 line states that delivery of the PC would be in 3-6 weeks. However, the phone representative that I spoke with on Jan. 7, 2001 told me to expect delivery in 2-3 weeks. Today is March 17, 2001 and I still do not have all of the components to this system. I have received the tower, keyboard, camera and mouse. The scanner, printer, monitor and speakers have not arrived. I have called the 800 customer service line on several occasions and have received different answers on the shipment of my order. On the occasions I have called the 800 customer service number, I have been on hold for up to an hour waiting to speak to a representative. These waits have been no less than 30 minutes.

I have not made payments to the credit card company (MBNA of America), to which this has been charged. I do not feel that I should be paying for something that I have not received.

As I have explained to the customer service people over the past 3 months, I do NOT use my computer as a glorified Nintendo. I use my computer on a daily basis for work and school purposes. Currently, I'm still using my old system that won't perform the things that I will be needing for my education. The 2-3 week promise of delivery from the VC Store helped me to finalize my decision to purchase a computer from someone other than a local company. The system I ordered was at a good price and was perfect for the programs I will need to run for school and my future employment needs.

Deana of Lawson, MO (3/12/01):
On November 9th, 2000, I ordered a complete computer package from VCS for a family Christmas gift. It was promised in 3-6 weeks. After a few weeks the monitor arrived but nothing ever followed. I called weekly to check on status and was told they were on back-order and would be there in 6 weeks. They sent 2 postcards telling of the back order problem but that was it for contact and explanations. Closer to Christmas I called more and more and at times held for up to 2 hours to get someone. They always said that my six weeks were not up yet. Once I was told that I should go out and buy one somewhere else because it wouldn't make it by Christmas. I waited because next they promised in 9 weeks but it still never came so I cancelled order.

At my inconvenience, I returned monitor and requested a refund. At that time I did't request any back interest but now I am as the charges are up to approx. $88.00. They first said that I could not have a refund until the monitor was checked out and returned safely. Once I knew it was returned, I called and then they told me by law they had 30 days to refund my money. The 30 days have come and gone and each week they promise that I will have it the next week. They continue to tell one lie after another to pacify us for another week.

I have been instructed several times to contact my credit card company and dispute the charges. I don't understand that, it's not their fault or responsibility? I have explained the situation to them because they are probably my only hope at this point. I just want to know what these employees and the company in general is hiding? Bankruptcy? They seem to be buying time.

I have had a 2072.00 charge on my credit card since Nov-Dec and could not give my children their Christmas gift. I have been extremely frustrated for the past 3 months and spent numerous hours on hold and with rude, heartless VCS employees.

Ronald of Plover, WI (3/27/02):
I purchased a "complete" computer system from the VCStore on March 22, 2000. I had problems with the computer from the first day I attempted to use it. 1. While starting up the computer, I would recieve an alarm from the tower. The only way to quiet the alarm was to disconnect the computer from its power source. 2. When shutting down the computer, the computer will go through its shut down sequence but will not shut down completely. The moniter will go to a DOS like screen. The computer will not respond to any key board commands. Again the only way I've found to get any responSe from the computer is to disconnect the computer from its power source. 3. My computer is only operating from between 40 to 60 percent of itS performance capabilities. I was told this should be in the 80 to 90 percentile range. 4. If you go to the Video Computer Store's web site and click on the VCSupport icon at the top of the page then on the technical help icon then the general contact icon, it brings up an 888 toll free number which is monitored 24/7. I've called the number numerous times and have yet to talk to a service technician. I've left messages but lately no one returns my calls. 5. When I purchased this computer it was warrantied by a company called Micro Warranty Services. This company refuses to warranty any computer purchased from the Video Computer Store.

The computer cost $2166.00. During one of the few phone conversations with a service tech. I suggested refunding my purchase price in return for the computer. That suggestion was denied.