Complain about a product or service

Verbatim

Francisco of Fountain Valley, CA March 17, 2003

I bought a CD Writer with a 40.00 rebate that I promptly sent in (Nov. 8, 2002) They said it would take 8-12 weeks to process my rebate. It has now been 21+ weeks with no end in sight. I've contacted their national office at the above address (through email) and she has promised the rebate in a couple of weeks. I've waited for it and emailed her when it didn't come "in a couple of weeks". She then told me it had been aproved and was sitting on her desk but that "her boss" wouldn't give authorization to send it out. All the same, all I've gotten is a big run-around and no rebate.

Marie of Lawrence, KS September 2, 2009

PROBLEMS WITH VERBATIM PORTABLE DRIVE I lost a portable drive while traveling in Europe and so bought a Verbatim Model #47583 IH9330 Serial number 43093306709 Red Portable Storage USB 320 GB drive at the Kaubamaja in Tallinn, Estonia. It worked fine for about two months but a week ago when I tried to use it, I noticed that the small-USB end of the cord could not reach the plug of the Verbatim drive, somehow the plug had dislodged and is beyond the reach of the cord. THE PRODUCT IS OBVIOUSLY DEFECTIVE It's a back up drive, one of 4 that I have...So I email support@verbatim.com and they tell me that they can't do anything about the data, but if I had questions to call 646-537-3411, and they would be happy to assist me.

I called and talked to a woman from India, and she said that since the unit was not within their number range (since I had not bought it in North America) she could not authorize a replacement. She would not put on a supervisor but said they would do a call back. I don't care where the unit was purchased, VERBATIM is VERBATIM , Mitsubishi is Mitsubishi, and I want my unit replaced with the least possible hassle since I have already been seriously inconvenienced because of this.

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