Tronix County LLC

There are a lot of complaints on here about a company trying to make money like any other out there but don't live up to their end of the bargain. But from what I have read most if not all the complaints sound as if the consumer is the one not living up to their end of the bargain. I purchased a computer through Tronix and before I purchased it I thought about it and made sure it was within my budget to do so. I knew I was paying over the retail price for the computer and free gifts, but I was willing to pay them in order to increase credit status.

I received all my merchandise on time and items were even upgraded without my consent (not complaining) as long as lived up to the payment contract put in place when I started the program. And now, because I have lived up to my end of the bargain, they gave me a choice to receive the final gift of a TV or other products free of charge. I also have a $3000 credit limit so that if I wish to continue doing business in the future with them all I have to do is tell them what I want and they will send it out immediately with no grace period or waiting time to receive the product. There is no pressure for me to purchase something from them again immediately or ever to still carry the credit limit with them--that limit stays on the books until I am ready to get into another payment contract.

Trust me when I say this: there were times along the way that I thought twice about my decision to purchase the items but it wasn't because Tronix wasn't living up to their end. It was merely personal and I had to overcome that on my own. This is a contract for a year and if you don't think you can manage the payments over that time then don't do it. If you have any issues along the way they have the right as stated in the terms of the contract to delay any free gifts until certain criteria are met. In the end, you may find yourself here complaining about something you could have prevented by not honoring your end.

Items I have received on time: upgraded Dell computer with printer, copier, scanner and 22" monitor by LG, mp4 player, 12 megapixel camcorder, $400 worth of software, GPS system for car and 5 megapixel camcorder/web cam.

I ordered from Tronix County also to be ripped off. I was 1 week from having my computer shipped. I had to have them delay a payment by only a few days, called them and everything. They made me wait 6 extra payments to have it shipped! A good friend of mine ordered from **, they were unbelievable, shipped it when they said, and he owned it in only 29 weeks! I wish I would have ordered from them, but I only have 1 payment until Tronix Country sends mine. We'll see if they send it!

I am very upset with Tronix Country, LLC. I have paid over $1000.00, but everytime I get my report on how much I have paid in my monthly bill, it says I still owe the same amount. I know I keep paying more but it never lowers the amount that was still owed. We started our order in Sept. 2011 and it is now Jan 2012 and they said it would only be 12 weeks waiting time before we get our products through the mail.

It has been twice the promised waiting time, and they said it is because i didn't fill out all the blanks on my processing form, which I did. They had me send another one, which i did also, but still, I have not heard anything back. Unfortunately, they have my husband's and my personal information and I feel as if we have been ripped off in a way. If this is a scam, I am going to the BBB about this immediately and I will take them to court to get every ounce of money, that I have paid, back to me!

I gave authorization to this company to take the money out my account for service return of a laptop and a 50-inch flat screen TV but I never received my Items. I would like to know what happened. It has been some time passing now.

I sent them money and I still haven't received my 50" HD flat screen TV and free laptop. I called on several occasions, never send cash or money order, they took my money. And after 6 months, I still haven't received anything. They took my money and ran. I don't have a receipt or anything to prove I paid it in full. I got tired of calling the place so I just reported them to the Federal Trade Commission, **. $3000 is a lot of money, and I want what I was promised 6 months ago.

I will take care of these people. They play games, so can I. I have a mental disability and I can go to court and collect for everyone. That's all it takes. The BBB and the state of Virginia are not paying attention to these people. I know how to get their attention. I am not afraid of any consequences. That's what they think! I have made all my payments on time and if they play with me, I will play with them. They are taking money, not telling you from the start what's involved in this ACH processing and they already have this information from your bank because they are drafting money from your account.

Why do they need it again? I did this because I would receive free gifts. I don't have bad credit but a bad mental disorder. I will make sure they agree to their contract with me. Another thing I have noticed, they all sound foreign to me and maybe the reason they want your personal info is because they are importing illegal people into this country with all your personal information. They would wind up in a mental institution. They don't want to give anyone my info! The consequences are for them, if they take my money, I will take something from them that is valuable. I don't harm people, I just balance out the scale.

I saw a TV commercial late one night, and called to order. I went through all the paperwork, contract fees, etc. This was in June 2011. Well, finally, in October 2011, I received the TV. Yet, there was a small hole in the box. We didn't open immediately, since it was going to be given as a gift. The gift was opened on 11.5.2011, and apparently, the small hole in the box was possibly caused by a forklift during delivery. Needless to say the 50 inch plasma screen had approximately 30 cracks on the screen. The TV partially is dented in.

Tronix said I had only 7 days, to get a refund, or exchange. The price of it is $1,899.00. Since it was past 7 days, there was nothing they could do, and they still hit my Chase account again for another $39.99. Per the supervisor Vanessa, but a few days later a Mrs. ** called to lie, and say that Fedex had denied my claim. How? I hadn't even faxed pictures of the damaged TV to them yet. I am filing a claim, also will be contacting BBB. We either want a product we can use, or a refund. Scam. They need to be prosecuted for the unethical and deceptive business practices.

As of right now, we are still waiting for a decision with the deliverer, since the damage was done while transporting it to me. As far as Tronix is concerned, they have left a bad taste in my mouth, and I wanna help all involved, to get refunds.

Well, I called to order from Tronix Country on 10-16-2011, and I was told that nothing was to work in my favor until November 01, 2011 and that after I send my $99 from my Chase account, there would be some papers that I had to sign and send them back. After that, I would receive some more papers and then I would get my stuff from Tronix Country!

Well, I did not get my stuff on the same day that they (Tronix Country) took the $99 out of my account and within 24 hours. I could not get my cash back because the manager, Fred or Ben, said that it has been two weeks from my order and there was nothing they can do! Well, I am trying to get a word or message to the President of Tronix Country so he can give me my cash back into my account.

Tronix County keeps overdrafting my account and when I tried to talk to them, they were acting unreasonable and not understanding my request to stop taking money out of my account. They wouldn't even listen to me when I called them about it. They still keep taking money out of my account, which has now left me $200.00 in the hole with the bank.

I had a very bad experience when I called. My father had an account with this company. He passed away and that's how I found out. Trionix has been taking money from my father's account, and I notified them he passed and that I had a couple of questions for the manager. To my dismay, they wouldn't tell me who they were or what they did because I didn't know at the time. They refuse to let me speak to a manager or cancel his account. These people are frauds for real!

I saw their advertisement on late night TV and the thing that really resonated with me was that they would help rebuild my credit. I lost my husband, my two boys and my baby girl on a trip to New York 10 years ago. I was left alone in our home with no income, no sound, no hope.

Bank of America foreclosed, without making any effort to help me find a way to do something. We had over $300,000 in equity when this all happened, but all credit had always been in my husband's name. I was a mother and a homemaker. It was all I had ever done and I loved it, but after 9/11 none of it mattered anymore. I literally almost starved to death that winter as I had no income and really no will to live at all. I could not feel God's presence and nothing felt real to me anymore. To say that the last 10 years have been a trial would be a great understatement and it was not until maybe the last year that I started to really regroup and see a possible future again. I went to school for nursing and got my license as an LPN. I felt as though I finally had a purpose again, but that does not replace the black burning hole that is in my soul for my babies and my beautiful husband. I feel their absence every day.

I decided to call and see what they could do to help rebuild my credit. I figured that they would be selling me a computer for twice its value, but at least I would be getting a credit rating to help start the next part of my life.

The person I got on the phone was very shady sounding. His name was Garrett and he was talking fast and ending with many questions that required me to obviously say "yes". Like he would say, "We all make mistakes and we learn from them - right? " I could feel that he was trying so hard to out maneuver me that I didn't trust him. I told him that I would have to think about it. He started talking as though I had not even said that. He told me that I was going to do this because it was the smart thing to do. Then he said, "It feels good to finally be at a place in your life where you are doing smart things again - isn't it? " Like a robot, I said "Yes" and before I realized it, he had gotten me to give him my account number for the bank. He said that he wanted to look up by bank account number to see if it even showed on my credit history yet. He said, "Don't worry, I am not asking your routing number or anything. I am just looking for the account number to see if it shows on your basic 5 line credit report. "

I never did give him a routing number and I ended the call saying that I would think about it for a few days.

Three days later, a check bounced at my bank. I didn't understand how that was possible. I went to the bank and found that "Tronix Country" had processed an electronic check for $4,500, which was the amount I told him was in the account. I could not believe it. The bank is investigating, but says that they had also submitted my mother's maiden name, my date of birth, home address, and social security number, which I never gave them, and that because they had so much of my personal information, it may not be possible to challenge the check. They recommended that I call Tronix Country to see if they could just refund it.

What is happening in this world? How can Bank of America even ask me to do that? This is the same bank I have been with since 1980 and it is the bank that took our house and auctioned it off for a fraction of its worth. There was a time when they would always stand by the customer, but now the world is so corrupt and there is no sense of wrong doing in business. They just consider it business.

I ordered a laptop from Tronix Country. Two hours later I called and cancelled the order. When I called customer service I was hung up on three times. Finally I was told that the $99.00 would still be taken out of my bank account.

I remain stunned by the self-victimization and extent to which people seem to insist upon removing themselves from any responsibility, regardless of this company's propriety. In what way could anyone force by phone any of the people who admit disclosing their compete banking and personal information? Can these people also be mugged by mail? A thief is no less culpable for stealing a wallet left in plain sight, but the wallet's owner is no less stupid or responsible for leaving it there. At what point could these folks not hang up their phones? Nobody who gave their complete information should have expected anything other than to have their accounts debited.

Claiming that no "form" was signed (as if the presence or absence of a form constitutes anything legally significant in their particular state) not only shows tremendous naivety, it demonstrates a wanton ignorance of the laws to which they refer with such gusto. The sad fact is that most people have little or no understanding of the "rights" they so often claim to have, let alone much of the responsibilities their predicated upon.

While nothing can excuse Tronix or any other company if they promised, yet did not fulfill the terms of their agreement after consumers filled theirs, the complaints by people who admit to missing payments or failing to comply with other terms or conditions, no matter how subtle, who then feign disgust and disdain when Tronix exercised their remedies are among the worst of all, as they not only seek only to benefit while denying any responsibility for themselves, they describe any other party exercising its same rights as unfair fraudulent.

The only worse group are those who claim to be "disabled" or on "fixed incomes", as if that disclaimer waives them from any responsibility pursuant to the transactions in which they engage. How does a fixed income obviate common sense? Anybody "disabled" to the extent of being impaired ought not be indiscriminately responding to late-night infomercial pitches anyway. While Tronix, or any other business, ought to be prosecuted if they systemically or deliberately defraud, the vast majority of "complaints" found here describe no such thing.

They're nothing more than buyer's regret and because it happens to be a particularly expensive form of it, people seem willing to excuse themselves to the extent of claiming to have been made victims of criminal activity, rather than their own criminal stupidity. This is precisely the kind of fundamental erosion of values that has seen America trade its birthright into oblivion. When America finds itself a bankrupt society (she's already ell into her decline), there will be no shortage of people or behaviors to thank.

After calling to get information, the sales representative told me about how getting the laptop would help my credit because they report to credit bureaus and I would receive a free printer, mp4 player, free software, free digital camera, and free TV after my good payment history with them.

At the time I wasn't financially able to come up with the money. I just wanted information but the sales representative talked me into making my initial payment and making my weekly payments. I made my initial $99, first five weeks of $39.99, and two weeks thereafter of $39.99. I realized something was not right. I changed accounts from checking to savings and was told that I would need a bank statement or letter stating I was on the account. I told the lady "Lisa" that my husband is a truck driver and we don't get home that much, that there was no way that I could get a letter from my bank with their letterhead on it saying that I'm on the account. Lisa said she would ask her supervisor what she could do in place of the letter. So she came back and told me that her supervisor said that all I had to do was have my husband sign the shipment verification form and I wouldn't need the letter.

She was supposed to "note" the account about it. Every time I would call in to customer service, they would bring it up that they didn't have the letter or bank statement with my name on it then I would have to explain all over again why. So today, October 19, 2010, I called customer service and yet again was asked for the bank statement or letter that I'm on the account or I wouldn't be getting my laptop or anything else.

So I got to thinking have others had this problem or other problems with their customer service reps not honoring what they tell their customers? So I looked up Tronix Country on Google and ask.com and found hundreds of similar complaints. I fully believe that this company is a scam and want to do anything I can to get other people's money back including my own. I haven't received my laptop and I don't anticipate that I will so I want my money ($379.93) back . I believe that I won't see my laptop or any of the free things offered especially if others haven't that have complained.

We bought a desktop computer from this company and at the time, were promised updates to the system, an mp3 player, an LCD flat screen TV and a larger monitor. Well, the only thing we ever received was a call stating that at the time, they had run out of Dell computers and was wondering if we would except an Acer which was supposed to have been comparable to the Dell. I did agree to the Acer because of the time frame in which it took for the company to contact me and the time I had originally placed the order.

We were put on 'The Payment' plan and only had one payment returned for a screw-up in our bank account. I promptly made the payment over the phone to the company and paid off the balance when it was due. This has been almost two years now and still haven't seen any of the "promised' gifts! I have talked to someone at the company and basically got the run around that the merchandise would be sent after the account was paid. Well, it's been paid for quite some tome now. Just wondering where to go from here? Thanks a lot.

I responded to a T.V. advertisement for a computer & several gifts to include a HDTV, Digital Camera, MP3 & printer. I was told $99 down, + 12 weeks of payments in the amt of $29.99. The following day, I received the paperwork via e-mail and found it to be 52 payments (one year, every week). I called the next morning & request to exercise my 72 hour cancellation rights & to stop the initial $99 from being taken from my account on the upcoming date of 9/24/10. Andre gave me a cancellation/deactivation #**, but he could not provide me anything in writing. I then faxed to them a statement of what had just occurred, documenting the cancel transaction. I never signed anything, nor did I send a voided check as requested. However upon the initial phone call, they did obtain my bank information, I just hope & pray, they do not touch my account.

I saw the TV commercial for Computer & Free TV from Tronix Country. I called and they asked a lot of personal information, including my Mother Name and other very private information. In addition, they immediately asked for all my banking information. I thought about hanging up at this point but I am handicap (2.2000) & disabled and thought a company on TV had to go by the Federal laws and thought it was safe to continue. The Representative explains the product and free items, and the payments. He also stated I would receive documents explaining and detailing the items I would receive. I was to sign and mail back or fax to start the process. Then he said I would like to set up your payments. At this point the use a very misleading information.

On 1 hand, they say they would sent the information and I need to sign it than offer you more free stuff and than do a special recording were they coach you, to allowing them payments. What is misleading and maybe only Einstein could figure out is now your signature is not necessary and no documents would be sent out although they claim they did. I hadn't put money into my checking account to allow this set up as I have very little.

Since I never saw the documents they didn't go through or approve me. But then I received in the mail over drafts fees twice for $60.00 that's 6 medications, I take 10-12, some federal controlled. Please help I called and tried to explain what I stated to you. I also said this was trickery and border line misleading over the phone and subject to the FTC. They didn't care. Than it was clear this was a scam and they most likely had paid great lawyers to put this together. I submit this information that I was mislead and as explained to me I would receive documents I must sign and send back before any money would exchange hands until they received my documents. I called to cancel which was very difficult. I asked to speak to their legal department, they replied I am the highest you can go: Marcus Employee **. I submit this information under the penalty of perjury.

I have also had a very different experience with Tronix Country. I see a lot of complaints on here about being overdrawn as a result. It is a contract, period. You knew what you signed and that it would be taking out money every week (other week) according to your pay schedule most likely and that you are responsible for it. I agree that I probably overpaid for the computer that I received, but I have less than good credit as a result of my college years. It is by no fault but my own and I accept that! This provided me with the flexibility to own a great computer (which I use to go to school online) and a boost to my credit score.

I finally paid it off (without missing or being late on one payment) a month and a half ago. I called the shipping department and my mp3, camera and TV should be here in about a week. If you actually read the contract, it says that you will not receive these things if faulty on one payment and if not, you will receive them 60-90 days after the computer was fully paid off. If anyone is going to agree to a contract, you better be ready to agree to all of the terms and pay up.

I gave them my bank account info. They were supposed to take out $9.99 for shipping and handling and then $195 for payment. I was promised 32" TV and laptop and camera and printer and mp3 player and never received any of the items. They overdrafted my account $258.34. I'm in $305 in hole with my bank.

I've dealt with these types of companies before and let me tell you what we need to do to shut them all down. All of us customers/victims need to file a BBB complaint with the state of Virginia, then file a separate complaint with the Consumer Affairs/Attorney Generals office of the State of Virginia (fairfaxcounty.gov) Next you need to file a separate complaint with your local Attorney Generals office and last you need to file a complaint with the Federal Trade Commision (ftccomplaintsassistant.gov)This is how they brought down Blue Hippo. If we all poll together we it will be just a matter of time that this scamming company gets what it deserves

I ordered a computer. I was to get a free 32" TV, mp player, a printer and a camera. That was back in 2-10. They collected $99.99 from my bank and I still haven't received anything they were supposed to send me. I talked to a lady from Tronix to see what was going on. She told me they were not going to send anything unless I pay them five payments of $39.99. Then I asked her for my money back that they took out of my bank account and she told me they were keeping it and she hung up on me.

My experience with Tronix Country was completely different. I called the number from the ad, agreed to the program, was immediately sent a contract, reviewed it, signed it and returned it. I made sure my payments were made on time and that funds were available on payment dates. This is simply being fiscally responsible. My computer arrived on time, reporting was made to the Credit Bureaus and I received the free gifts. I also researched this company before I sent the contract back. It is not right and perhaps a grey area to have a site that pretends to be reviewed by lawyers, allow others to make inaccurate comparisons with other companies or not question whether the complaints are the result of missing scheduled payments and not wanting to be held accountable for contracts.

I wanted to change my Verizon plan when I saw that I could get unlimited text, more minutes, etc, by changing plans. I was informed that there would be a $175 cancellation penalty. Tronix has a similar policy but just as when you purchase phone plan because you want to get a new phone at a great price, you have to understand the contract you entered. Tronix Country has shown it delivers to customers who abide by the terms and has cancellation and refund policies that are disclosed upfront.

I had called Tronix Country to just inquire their program, with no intentions of a purchase at this time. Needless to say, the pushy representative talked me into it, stating that the offer with all the free items such as free color printer, free MP3 player, free software pack, free activation, free digital camera, free LCD TV and DVD with remote and last, the free upgrade, print/scan/copy and LCD upgrade promotion were only good until the following day. I stated to him that I have financial obligations to meet, that I could not afford it at this time and I was only calling to inquire. Not taking no for an answer, he started to tell me about the option of post dating payment. Well me starting school and him stating how the computer and all options will benefit me, I fell for it.

Low and behold, I did not have the funds in the account. I was charged overdraft fees for the initial $99 and 2 weekly payments, all times there was not enough funds to cover the amounts. The bank paid and I was charged $35.00 x 3. Though that is my problem. I did not sign the agreement sent to me, I do not know how they can take money without signing the agreement.

I received the agreement 13 days later, not the next couple of days as stated. I sent copies of unsigned agreement and my income statement to them, showing how much money I bring into my household. I am not working, single mother of two. One father is dead and the other is a deadbeat dad. I live off the taxpayers help, which I was once a taxpayer myself but right now, I am in need of help due to no job and I am in school full-time to better myself to give my kids a life they deserve, and to one day put them through college.

I am not asking for much, just what is owed to me. The reason for sending my income statement is for them to see how I was telling the sales rep how much money I bring in to my household monthly and that this was to put a burden on me more than benefiting me. I am sending them a 2nd request for my return of the funds that were taken out of the bank account.

Again, I did not sign the agreement for Terms & Conditions to the layaway purchase. I may have put the damage in (what happened). It was a burden, I ended up paying fees for insufficient funds. My income is $408. They were going to take $34.98 per week. They have not responded to my letters and also I get put on hold for hours, at a time when I told them the reason I was calling. It was not a high volume when I called to inquire, now they say they have double digit holds.

I purchase a computer from Tronix country. When l finished paying for the computer, I was supposed to receive a digital camera, flat screen TV and a color printer. Well because there was a problem with my credit card, they now say I'm not entitled to that merchandise. They sent me a letter stating I broke the purchase agreement when I made the payments on time.

People, there is no such thing as free. In fact, the price that everyone seemed to have paid (1149 USD) is about the price of a Dell laptop (15-inch Inspiron $500), TV (22-inch HDTV 200-400 USD), camera (60 USD and up) and a printer (starting $30). Be wary of people promising you free items.

I saw their ad on TV and they are the exact same company as blue hippo just under a different name. These people need to be shut down before more people are scammed. They make the same false promise to people and everything exact thing as blue hippo. I thought consumers should be aware!

Fast talking agent specified that we would receive a dell computer and several free gifts, including a TV, printer, camera, etc. all for a membership fee of $99 and $34.98 a week for 52 weeks. When I received the sales order, that I was to sign and return immediately, I went over it carefully and found it to be a great amount of double-talk. After checking them on the web, I went to the bank, PNC, and tried to put a stop on tbhe electronic deductions. I filed for a dispute through PNC and sent them a notarized letter cancelling all transactions with Tronix Country. I never signed the Sales Order and cancelled within a 7 day period.

order self laptop computer.. company Took out $1,149.00 Bank account.. Company Defraud me promise. I want justice here and investaigator this company ripe off. I want Lawyer Money back

ORDER LAPTOP DELL NEVER GOT ..COMPANY TOOK $1,49.00 OUT MY WACHOVIA BANK ACCOUNT GOT COMPUTER RIPE OFF ..pLEASE 2ND DOING THIS..PLEASE CALLED THEM.I WANT MY MONEY ..i WANT LEGAL ACTION TRONIX COUNTRY LLC

First let me start by giving you my original order date it placed some time in early dec. 2008, date of first payment jan. 2, 2009 also with that said I continue to make payment to this date and time. I'm extremely frustrated on the business practice of this company. I have contact this Tronix company there customer service department more them several every time I call I hear the same response they tell me a different date that I will receive my merchandise, they also tell me that they will be giving me an upgrade on the order due to the fault on there behalf. All I want is the merchandise that I orderd to be sent out to me in on a timely manner or even my money back so could buy a computer if they can't provide one for me on the times they promise that I would receive one. With this had been said this is the worst experience I have gone through in my life and hope is the last, it real surprize that Dell would affiliate themselves with this company Tronix company.

Misrepresented Product, amounts of money that would be charged and when product would be delivered.

ORDER Laptop Computer in Aug 19 PLACE RIPE Off Took over Thousand out wachovia Bank account And Never Got Money Back In Debt Bank I report Bank for Fruad ... Please Help Honest person and in Injury case I Just All Money Back

Called to order a computer from them. Paid them the $99 start up fee, then 10 payments of $44.98. Found a computer through a different source (Dell directly), and cancelled my order through Tronix Country. Was given much flack about cancelling my order and was told that they only give "store credit", no refunds. Was told that in order to clear account had to use my "store credit" on merchandise from them. Decided to get to mp3 players supposedly worth $180 each. Received the mp3 players this week and they are maybe worth $20 each. They mp3 players are vuescape 1gb players, have 2 of them since that's how much "credit" I had to use up. Am requesting a $450 refund, which is all funds that were paid in to them.

I ordered a computer at 4pm yesterday by phone and tried to cancel at 10am today by phone. I was told it hadn't gone into "processing" yet and I was unable to cancel. I am at work and do not get many breaks. They said I had to wait 24-48 hours to cancel. They have my debit card # and I had my mother look them up on her computer. These people have a lot of complaints about them and I want my order canceled NOW.Also, when you call, there are 60 calls ahead of yours and you have to wait a very long time to get someone.

bought a computer in march. they said after 5 payments were made the computer would be mailed out. that would have been in april. didnt receivce till middle of june. was supposed to get a printer, camera, mp3 and tv. still have not got. when i called them the first person i talked to said oh that comes 30 to 60 days after. the tv comes when its all paid off. never once did they say that when you order the computer. so 60 days passed i called back about the printer,ext. then they said no its 60 to 90 days. well guess what its passed 90 days and i still have not received anything. but you can bet they take there money every fri. like clock work. they also say they report it on your credit score. guess what not until the computer is half way paid off. i am really unhappy with how this company repersents its self. they should be upfront about how this really works. you know i would have still got the computer. they make alot of promises when you order it and then all this stuff comes up .