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Consumer Affairs


Is this your Business?

Toshiba Rebates


Consumer Complaints & Reviews

Replacements bulbs lasting only 8 months on my DLP projection TV (model # 65HM167; serial # 35119052). Is there a rebate on bulb replacement? I replaced 2 bulbs within 1 year and now the TV doesn't work at all, no picture, no sound. I bought the unit June 2, 2007. I understand there is a lawsuit on lamps and maybe on the set itself.

I ordered a laptop online. I checked the boxes for the online rebate which included a carrying bag, 4 USB drive, and a Cannon Colored Printer.

When I received the computer, I called to check on the status of the other items. Gary ** informed me that I did not order the items and basically, I should have known because it was not in my order sheet. Of course, I noticed that but I was under the impression that the header on top of the paper stated Toshiba and the confirmation was only for the items and upgrades I had made with my Toshiba computer. He also stated that it was a mail in rebate. I was unaware of this fact and unfortunately assumed it was an instant rebate. When I spoke with Mr. Gary about the matter, he stated that the offer was over and that I was pretty much out of luck on the $97.00 rebate. I requested way to resolve this matter and I was told that I could return the laptop for a 15% restocking fee.

I am very disappointed that this matter could not be resolved. I did check the box for the rebate and it was indicated with a green check mark. I feel that this sort of computer glitch are even a scam on the part of the company not to follow through the rebate offer. I was also very disappointed in their attempt to resolve this matter.

I ordered the Toshiba Laptop from Shop NBC with the promise of a $125.00 rebate. I didn't have the bar code, so I called the company and they said if I would send to them pictures of the laptop. They would send the rebate. I made several pictures of different views of the laptop and sent them along with copies of all the paper work that came with the laptop. I sent it certified to the address they gave me: Rebate #24281 $125.00 Esend Rebate on Toshiba VOO153, VOO158 or Kit-VOO159 P.O. Box 22xxx Tempe, AZ 85285. I received the signed green card back, dated July 02, 2009 but they have still not issued my rebate to me. Did not receive the rebate promised, so I paid a higher price than I would have paid at a store.

I drove 35 miles to purchase a laptop computer on the last day of a rebate offer of $100 by Toshiba. I made a trip to the store to purchase an envelope large enough to hold the cardboard with the barcode on it and the other information they required. I went to the post office to mail it to be sure I had enough postage on it. I had my return on the envelope. I never heard from Toshiba, so I called them.

They claimed they never received my information. How likely is that? But he told me to resubmit my copy of my receipt even though I no longer had the barcode. He said they could check to see if I had returned the computer. I told him I had the box I had cut the barcode from, I could take a picture of the computer to prove I still had it, but he said that wouldn't be necessary. I still didn't hear from them, so I called again. They said I didn't resubmit a barcode, so no rebate. This is a total ripoff. DON'T DO BUSINESS WITH TOSHIBA! EVER! From the other complaints I have read, this is their mode of operation. I am out $100 and am VERY angry.

I ordered on 9-5-08 a Toshiba laptop computer for ShopNBC for $899.96 plus $39.99 S&H with the understanding of a $100 rebate. I sent in every PC code that was on any box that was sent with my products. As of yet I have not received any contact from Toshiba nor my $100 rebate. It is now 1-6-09. I am trying to find a contact number. I went on line to see if I could contact via e-mail. I cannot find anything.

I came across the complaint site and have read several of the comments. Some sounding just like mine. So needless to say I am NOT going to all the trouble that these people have gone through and still NOT received their rebate. Advertizing rebates,luring customers in in faith of receiving their rebate and NOT getting it is or should be UNLAWFUL. How does a company get by with this. Any company but especially one that is well known as Toshiba. I will NOT order from Toshiba or from ShopNBC when they give you a rebate price.

I purchased a Toshiba Satillite laptop computer A215-S5849 from Circuit City April 19, 2008. I purchased this particular laptop to the exclusion of all others because it advertised a $150 rebate. The rebate paperwork stated that the rebate would take no longer than eight weeks. I have yet to receive the $50 portion of that rebate and it has been well over the eight week period. I have contacted the Toshiba Rebate line three times and I have been told each time that my rebate will be sent in two weeks. I believe that this product was advertised falsely.

I purchased this product on a tight budget with the help of family members, and with the understanding that the final price (after rebate) would be a specific advertised dollar amount. Toshiba has not lived up to their end of that contract. Had I known that the full $150 rebate did not actually exist, I would NOT have purchased this Toshiba laptop and would've purchased another within my budget.

Toshiba is guilty of false advertising. They can tell me every week "Oh, your check will be mailed in two weeks," but I believe this is a lie and a scam. I did not receive the product at the advertised price. Toshiba has not honored their rebate and I am out the money. I bought this laptop in good faith on a tight budget with the understanding that a rebate was forthcoming. I have not received that rebate and I feel misled.

While I was shopping at Best Buy I noticed What I thought was a really good deal. Toshiba was offering 5 free HD DVD on a rebate offer if you bought one of their HD DVD players. I bought one and went through the proceedures required to obtain my rebate.

I was told 8-10 weeks before they would send out my DVD's. After 10 weeks I called and they said they tried to mail them but they were sent back as undeliverable. I had moved since then but they had my new address before I had moved and no DVD's where ever tried to be delivered.

It's been 21 weeks now and every time I call them they just give me the run around.

I found out after I bought the DVD player that Toshiba discontinued making HD DVD and now I stuck with the few HD I purchased when I bought the DVD player.

I purchased a Toshiba Satellite A215-S4757 laptop in August of 07. The purchase promised a $150 rebate in 60 days. GREAT! 70 days later - no rebate. 80 days later - still no rebate. I called and got their "permission" to resubmit my rebate request. 60 days from then, my patience had evaporated. After spending over an hour being transferred from one dept. to another, I finally get a girl who tells me that there was no record of any submission of anything to them and that it was too late for me to receive the 5 dvds they thought I was trying to get. Their customer service is the pits! I will never buy or recommend that anyone buy anything that has Toshiba's name on it. Their service is terrible! BTW, I'm still waiting for my $150.

There has been serious vibration since first 8,000 miles on rough road at highway speeds, sometimes on smooth road,and front end vibration on heavy braking. Had vehicle in number of times for correction. Dealer has made efforts to correct and for a short time the vehicle will run smoother, but then after a thousand miles or so the vibration begins to increase again. This occurs even after tire pressure check and tires are relatively new. 2003 Toyota Avalon four door sedan

I have had my 2000 Toyota 4RUNNER for 8 years and never had a problem until my engine blown to an oil problem. My oil light did not give any indication that there was a problem. I was just made aware of the law suit regarding this issue and would like assistance.

I purchased a Toshiba computer on 05/09/06 in the amount of 924.60 with the understanding that I would receive a $150.00 rebate. I sent all the required information and received a denial letter approximately 12 weeks later stating I had not sent the UPC from the box which I had. They told me to take pictures of the bottom of the computer. I did this and resent the denial letter with the requested pictures. I have not heard from them since. I have my original receipt for the purchase of the computer. When I tried to look up the status of my rebate online they required a reference number which I do not have.

Time spent taking pictures and locating receipts. I am out the $150.00 rebate I was under the impression I would receive. As I was a student at the time the amount ended up going over my allowance amount for a computer and had to come out of my pocket.

My Toyota Highlander has a problem with sludge build up. At first I thought it was just my vehicle, but with much research I found out it is a problem with the design of the engine. New car buyers should be aware of this problem with Toyota engines a possible chose another automoble manufacture

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I was trying to complete my rebate online, per the receipt information, but I couldn't get the site so I called the number.

A lady took my name and told me to try Toshiba.com. It doesn't have a rebate link. She said mail it in and keep a copy. What is the point of having it on the receipt if even the customer service for Toshiba doesn't even know where to tell a customer to go for their rebate.

I had a $50 rebate coming back from Toshiba on a Notebook I purchased at Frye's Electronics. I sent in the UPC from the box along with the rebate form. After a few weeks I received a letter that said that what I sent them said thsat the UPC that was submitted was not from a valid Toshiba Satellite Notebook. So I resent the rest of the codes (original) off the notebook box and resubmit by the date that they requested. I never heard back from them again. I had sent them everything off of the box that was coded, so I'm perplexed as to why I never received my rebate from them. I have all supported documentation of each submission to them to get my refund.

I bought a Toshiba laptop (Dec 2005) because of the offers they made at the end of the year. This included FREE (after rebate) carrying case and Netgear WGR614 router. I didn't need a router but the sales man, Paul Sullivan, kept repeating that it was FREE so I relented. I said that rebate offers were designed to be difficult so that customers could not collect and he assured me that Toshiba was not like that and if I had any trouble at all to call the their rebate number.

The first trouble was the receipt, but the shipping date which was PAST the time of the FREE offers. Paul did not put the correct date on when I ordered the product and dropped off the face of the earth—no email response nor telephone answer—just a recording that he was on leave. I had to take a lot of time to get the receipt corrected. Then Matt Nicolson, the supervisor for customer service, said to call him if I had any further trouble and that I would be getting my rebates within 6 weeks. He again assured me that Toshiba does not engage in the well-known tactics of making rebate collection a nightmare for the customer. I received one rebate, but not the Netgear rebate.

I have called Matt Nicolson at least 25 times (not an exaggeration) and he has not returned one single call. I called the rebate number given to me by Todd on March 2nd –made the call on March 17, and talked to Ryan who said Toshiba doesn’t honor nor track the Netgear rebates. Now mind you, TOSHIBA solicited the sale from me on the promise of a “free” router—NOT Netgear. I called the number he gave me 1 00 305 7301, which turned out to be bogus! I looked up the Netgear number and called it 888 2149109 and spoke to Sabastian. He said they had no record of having received anything from me… since I had the track and confirm in my hand, I knew that Netgear received my rebate information at 12:28 pm on Jan 24, 2006 exactly 7 days after I mailed it.

I told Sabastian what I thought of the low-life tactics and the dishonesty exhibited by them and he gave me a new address to send all the information to again. It is well-known and well-documented that rebate companies deliberately “lose,” misplace and pretend not to receive all the required information in order to make more money by not having to pay the customer. I knew this. What I had trouble believing was that Toshiba would engage and collude with such despicable business practices.

I purchased a Toshiba laptop, part of the deal was a Free after rebate laptop case, Free after rebate Epson printer, Free after rebate wireless router. I paid for these items expecting a rebate eventually. I've sent all correct documentation kept copies of various numbers etc. I got 3 letters back saying I did not send a serial number. I tried to submit my rebate info. on the Toshiba website but was not successful, I called the independent rebate website and they said they needed the bar code number (which they have from my first submission) the rebate center said to call toshiba.

I called Toshiba and they said they couldn't help me , that rebate center is responsible for all rebate info and Toshiba is not resoponsible for any rebate difficulties and cannot resolve any problems. It seems an impossible situation since Toshiba is denying all responsibility for rebates. Toshiba even told me I can't return the items that I paid for expecting a rebate.

I paid $250 for items expecting to have my funds rebated. I've lost $250 and a great deal of time trying to obtain some kind of settlement. I've sent appropriate documentation and now I no longer have the orig. serial number box cut out but I did keep a copy. Toshiba tells me they have no responsibility to help me get my rebates, that it is all in the hands of a separate and independent rebate company. The rebate company tells me to call Toshiba. I've simply lost $250 with no recourse it seems.

I bought two laptop computers that had rebates. All the paperwork was filled out and sent in. I did receive one rebate but not the other which I was entitled to. I have called several times. On one occasion they told me to go on their web site and I could get the copy of the rebate for the computer that I had bought so that I could resend the paperwork with the copy of my receipt. I could find nothing for that rebate. On my most recent call they could not find my information and that I probably sent it to another rebate center. I can't believe in this day and age that a company like Toshiba can't find what is going on between their rebate facilities. The number I called is on their web site. Thanks for any help that you can give if any. They have lost a customer.


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