Complain about a product or service

Toshiba Rebates

Anita of Magnolia, AR April 6, 2009

I drove 35 miles to purchase a laptop computer on the last day of a rebate offer of 100 by Toshiba. I made a trip to the store to purchase an envelope large enough to hold the cardboard with the barcode on it and the other information they required. I went to the post office to mail it to be sure I had enough postage on it. I had my return on the envelope. I never heard from Toshiba, so I called them.

They claimed they never received my information. How likely is that? But he told me to resubmit my copy of my receipt even though I no longer had the barcode. He said they could check to see if I had returned the computer. I told him I had the box I had cut the barcode from, I could take a picture of the computer to prove I still had it, but he said that wouldn't be necessary. I still didn't hear from them, so I called again. They said I didn't resubmit a barcode, so no rebate. This is a total ripoff. DON'T DO BUSINESS WITH TOSHIBA! EVER! From the other complaints I have read, this is their mode of operation. I am out 100 and am VERY angry.

Lindel of West Plains, MO January 7, 2009

I ordered on 9-5-08 a Toshiba laptop computer for ShopNBC for 899.96 plus 39.99 S&H with the understanding of a 100 rebate. I sent in every PC code that was on any box that was sent with my products. As of yet I have not received any contact from Toshiba nor my 100 rebate. It is now 1-6-09. I am trying to find a contact number. I went on line to see if I could contact via e-mail. I cannot find anything.

I came across the complaint site and have read several of the comments. Some sounding just like mine. So needless to say I am NOT going to all the trouble that these people have gone through and still NOT received their rebate. Advertizing rebates,luring customers in in faith of receiving their rebate and NOT getting it is or should be UNLAWFUL. How does a company get by with this. Any company but especially one that is well known as Toshiba. I will NOT order from Toshiba or from ShopNBC when they give you a rebate price.

Ronnie of Anaheim Hills, CA June 3, 2008

While I was shopping at Best Buy I noticed What I thought was a really good deal. Toshiba was offering 5 free HD DVD on a rebate offer if you bought one of their HD DVD players. I bought one and went through the proceedures required to obtain my rebate.

I was told 8-10 weeks before they would send out my DVD's. After 10 weeks I called and they said they tried to mail them but they were sent back as undeliverable. I had moved since then but they had my new address before I had moved and no DVD's where ever tried to be delivered.

It's been 21 weeks now and every time I call them they just give me the run around.

I found out after I bought the DVD player that Toshiba discontinued making HD DVD and now I stuck with the few HD I purchased when I bought the DVD player.

Darren of Hammond, LA January 14, 2008

I purchased a Toshiba Satellite A215-S4757 laptop in August of 07. The purchase promised a 150 rebate in 60 days. GREAT! 70 days later - no rebate. 80 days later - still no rebate. I called and got their "permission" to resubmit my rebate request. 60 days from then, my patience had evaporated. After spending over an hour being transferred from one dept. to another, I finally get a girl who tells me that there was no record of any submission of anything to them and that it was too late for me to receive the 5 dvds they thought I was trying to get. Their customer service is the pits! I will never buy or recommend that anyone buy anything that has Toshiba's name on it. Their service is terrible! BTW, I'm still waiting for my 150.

Kass, of Columbus, OH October 29, 2007

There has been serious vibration since first 8,000 miles on rough road at highway speeds, sometimes on smooth road,and front end vibration on heavy braking. Had vehicle in number of times for correction. Dealer has made efforts to correct and for a short time the vehicle will run smoother, but then after a thousand miles or so the vibration begins to increase again. This occurs even after tire pressure check and tires are relatively new. 2003 Toyota Avalon four door sedan

Vernon of Groton, CT July 18, 2007

I have had my 2000 Toyota 4RUNNER for 8 years and never had a problem until my engine blown to an oil problem. My oil light did not give any indication that there was a problem. I was just made aware of the law suit regarding this issue and would like assistance.

Kim of Winnetka, CA January 16, 2007

I purchased a Toshiba computer on 05/09/06 in the amount of 924.60 with the understanding that I would receive a 150.00 rebate. I sent all the required information and received a denial letter approximately 12 weeks later stating I had not sent the UPC from the box which I had. They told me to take pictures of the bottom of the computer. I did this and resent the denial letter with the requested pictures. I have not heard from them since. I have my original receipt for the purchase of the computer. When I tried to look up the status of my rebate online they required a reference number which I do not have.

Time spent taking pictures and locating receipts. I am out the 150.00 rebate I was under the impression I would receive. As I was a student at the time the amount ended up going over my allowance amount for a computer and had to come out of my pocket.

Barbara of Egg Harbor, NJ October 24, 2006

My Toyota Highlander has a problem with sludge build up. At first I thought it was just my vehicle, but with much research I found out it is a problem with the design of the engine. New car buyers should be aware of this problem with Toyota engines a possible chose another automoble manufacture

I

Betsy of Pensacola, FL June 5, 2006

I was trying to complete my rebate online, per the receipt information, but I couldn't get the site so I called the number.

A lady took my name and told me to try Toshiba.com. It doesn't have a rebate link. She said mail it in and keep a copy. What is the point of having it on the receipt if even the customer service for Toshiba doesn't even know where to tell a customer to go for their rebate. 

Dana of Las Vegas, NV May 15, 2006

I had a 50 rebate coming back from Toshiba on a Notebook I purchased at Frye's Electronics. I sent in the UPC from the box along with the rebate form. After a few weeks I received a letter that said that what I sent them said thsat the UPC that was submitted was not from a valid Toshiba Satellite Notebook. So I resent the rest of the codes (original) off the notebook box and resubmit by the date that they requested. I never heard back from them again. I had sent them everything off of the box that was coded, so I'm perplexed as to why I never received my rebate from them. I have all supported documentation of each submission to them to get my refund.

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