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Nazli of Durham, NC October 11, 2008
Nazli of Durham NC (10/11/08)
On september 2 2008 I made the mistake of purchasing a Toshiba Satellite M300 which was their newer line of satellites. I bought it with a rebate included for the total price of 1200. Because it was a customized model, I had to wait 2-3 weeks for it to arrive. The device crashed 4 days after usage. For the first time in my life of using computers I saw what I was to learn the most dreaded error message 'Operating System not found'. Toshiba itself told me this meant a faulty hard drive and that I should return the product and I'd get a replacement with the same qualifications. However, it would take them again 2-3 weeks to customize the model for me.
I returned the product and called to confirm they had gotten it couple of days later. The customer rep claimed he knew nothing of what was going on and when he finally was able to locate my records, he reassured me that the customization process had begun. I called again the following day and was told to call them back 2-3 weeks later. I called a week later and was told again that the customization process was continuing.
After waiting 10 more days thereafter and not hearing from Toshiba I called again. The customer rep was again at a loss as to what was going on. Finally she pulled up the records and told me that no, there was no such customization and instead I'd be refunded soon. The excuse Toshiba gave me was that the whole M300 satellite series had been discontinued. Now I had called earlier to ask precisely this and I'd gotten reassurances from 3 different customer reps that I would get a replacement with exactly the same qualifications. I had been deliberately misled in the meantime as well . Now it' mid October -after 6 weeks of ordering the device-I'm still without a new laptop and my bank is yet to be recredited. Shame on you Toshiba.
Jennifer of Lake View Terrace, CA October 9, 2008
Jennifer of Lake View Terrace CA (10/09/08)
I bought my laptop 9/2007. It first stopped working 4/2008. It would not start and the battery light on the front of the unit would blink when I plugged in the AC adaptor. I opened it up to look at the battery and noticed a blue and white cakey substance on the battery that had corroded the metal tabs of the motherboard. I took it to an Authorized Service Provider and expressed this concern with my battery and they just had my motherboard replaced.
After pickup I continued to have problems, including strange error messages upon startup. My webcam, SD card reader and eventually my screen stopped working. As the problems escalated, I called Toshiba Support and re-installed the most updated BIOS version as advised by the support technicians, but it didn't work.
I finally sent my laptop in to the Toshiba Depot again 7/2008 at the same time I sent a letter in to Toshiba's corporate office. My motherboard was replaced again. I expressed concern to Jennifer from the Better Business Bureau in 7/2008 that Toshiba was stalling until my warranty was up in 9/2008. My computer stopped working 9/30/2008. I cannot now start my computer and the lights do not come on when I plug in the AC adaptor. I have called Toshiba Customer Relations and am being told to send my laptop in again for another one-time fix and that they will not be responsible for it after 30 days, even if they replace the motherboard again.
I have lost time and valuable information on my laptop each of the three times my laptop has been fixed by Toshiba. Latisha of Pensacola, FL October 9, 2008
Latisha of Pensacola FL (10/09/08)
I bought a Toshiba Satellite Computer from Circuit City on 02/08. I had my computer for 6 months, and then the computer just stopped turning on. I took my computer to Circuit City, and they mailed it off to the repair depot for me since it was under warranty still. Three weeks later, I got my computer back.The motherboard was replaced and my computer worked fine for 1 week.
I once again took my computer to circuit city for the same problem. My computer was then sent off to the repair depot. This time my computer came back two weeks later, with yet again, a new motherboard and a new processor. I picked up my computer and used it twice before I had the same problem. Once again, off to the repair depot, for third time. Two weeks later, I got my computer back with a new motherboard. By this time, I am beyond frustrated at this whole process.
But the Technician at Circuit City said that after the third time Toshiba usually replaces the computer. I am at the counter talking to the tech and I just happen to turn my computer on and I notice two cracks, one on each side of the keyboard keys. I mention this to the tech, and he says that he will send it off to the repair depot to replace that part.
So now my computer has been sent off to the repair depot for 4 times, three for the same problem, and once for a problem that the tech's caused. I know that once I get my computer back it will eventually not work. The only good thing is that it is still under warranty. I will not ever purchase another Toshiba product ever again, and I will tell everyone I know not to. I also hope that Toshiba gives me a gift card for the price that I paid for the computer instead of replacing my computer with another Toshiba.
Emmer of Silang, OTHER September 26, 2008
Emmer of Silang OTHER (09/26/08)
I bought a Toshiba Satellite Pro 6100 back in October 2003. So in almost five years this machine has given me wonderful service with no complains of any kind. When it got three years I had to replace the HDD and then, in a couple of hours it was back on business. A friend of mine has a Toshiba 1805 with more than six years of continual service. Now I got a brand new Toshiba Satellite P305-S8832 and I am really happy with this big machine.
Mark of Greenville, OH September 25, 2008
Mark of Greenville OH (09/25/08)
I ordered a Toshiba Tecra laptop serial# 68040587H, Part# PTM91U-12T032, directly from the company. I recieved the laptop in June 19, 2008. I have noticed recently that some programs that came with the laptop are not working properly. I contacted Toshiba and after fighting with them for about a week they decided to send me a recovery disk but it will cost me over 30 after I already paid over 1500 for the laptop. With as much money that paid them to get the laptop I should not have to pay to have them ship me a recovery CD. They told me that a recovery CD was already installed on the hard drive when they shipped it but I informed them that if the hard drive is defective or crashes the recovery CD on the hard drive would be useless.
I also requested that someone in upper management get in contact with me but they say that it will probably not happen. My question to is why are companies especially electronic companies allowed to get away with so little service and they are not held accoutable for what I consider to be stealing from the customer. This is not the only time electronic companies have ripped me off but I am not going to take this anymore. I have heard a lot of complaints about companies not giving the consumer the support that should be required and it is only getting worse. Thank you very much for taking time out of you busy schedule to look this complaint over and I hope you can get something done because I do not know where else to go.
This is going to cost me by the time I pay Toshiba for the laptop and the CD roughly 1600. I will be shipping it back to them for diagnostic and repair but they might end up trying to charge me for that as well.
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