Toshiba Computers

I bought my Toshiba Satellite back in June of 2009 from a Best Buy for college. I rarely used the internet that summer. But within 3 months, I found out that I had over 5,000 viruses and malware. I had the antivirus that came with the computer, but obviously that did nothing. I was shocked to learn that not only have I gotten so much **, but also that 60% of the hard drive was fried. I got rid of the virus problem to send it in, since it was under the warranty, which I had guaranteed a replacement and since the damage was not of my doing. Every customer rep. spoke absurdly broken English (couldn't understand anything), and after sending it in, they said there was a sticky substance in the computer itself, claiming it was from some kind of soda. I don't even drink soda and no one entered my room other than me! Plus, at my college, we are not allowed to eat in our rooms (we have a communal kitchen), so no beverage could have been spilled! They sent the computer back saying I'll have to pay $230 to get anything fixed, which i didn't agree to. A 3 month old computer with the software it had should not have gotten so messed up, especially when all I ever did on the internet was look for jobs, or the random Wiki search.

The virus and malware stuff turned out to be a problem within the college's servers, which I can (and cannot at the same time) forgive. I also opened up my computer, and found no "sticky substance" anywhere. And after extended research, I decided to ditch the Windows OS because of all the problems it was causing. Because after getting the computer back, the viruses kept coming, even though I beefed up the antivirus/malware software.

I then put Ubuntu (a free Linux OS) onto it and erased everything Windows. And ever since then, I have had absolutely no trouble with my computer. On a positive note, I still use this computer as my main computer. And it's been stepped on, dropped, thrown out the window (by a child), and has been banged around because the case I have for it is **. It's still here, though currently the screen has been flashing and the the tabs don't close out (among other things), which are all connected to the bad hard drive. But after 3 years, I say I have gotten my money's worth out of this computer; it's been reliable and so durable, I call it my Zombicompy.

After reading all these other complaints, it seems that Toshiba computers have gotten **, and so I won't buy from them again. Customer service still sucks by the looks of things, and they seem to never follow their own warranty. They lie about the computers condition and claim there's more (or nothing) wrong than is true. These computers I have learned, do not work well with Windows at all, and I recommend a Linux OS. I say this because, with Linux, you can watch out for your computer not only for free, but with almost 100% reliability, which is a way lot better than I can say for the Toshiba computer company.

Brand new computer purchased for Christmas was not properly assembled or tested. I have had one problem after another setting it up. Now, after spending days, not hours setting it up, this computer acts quirky, like there are a number of little problems that I don't know well enough to really detect. I am told that there are hardware issues which require it being reset back to factory set up and I will have to mail it back to the factory. There was no consideration for my frustration and my time for this process. The case managers didn't seem to care, as though they hear these issues all the time. Horrible help desk wait time, horrible tech assembly, horrible testing at the factory and horrible customer service.

I purchased a Toshiba laptop in May 2011. In late October, the computer drops my profile, and assigns passwords to the BIOS and HDD. Toshiba will not repair it. Toshiba insists I assigned the passwords. I go to this site, and see other customers have experienced the same/similar problems.

Toshiba makes it very hard to do updates, and find software that they say is free, and when you go to the sites, they always start with "it's free", so I'm at the point where I'm going to start telling all of my customers that Toshiba's free download sites is full of **, and will advise them to stay away from Toshiba's products for the simple reason they don't stand behind their products, unless you want to pay for something that you shouldn't have to pay for. It is a total scam to have to pay for something that is part of the operating system, like for example, the bios update that is needed to make your machine run smoothly, but these people think they should charge.

This is bull, and believe me, all my customers think the same thing. I do. Why do we have to pay for operating software. As for your attorney, tell him this doesn't even try to make up some bull ** story about that's the way it is, when we all know that is bull too. We have stopped buying your products, and have told all of the people that own them, they are not as good as they might think. Just so you know, we repair computers all day, and are at the point of refusing to work on any of your products. Believe you me, I don't think that this is very good for you, but you people leave us with no choice, but to tell people the truth, about your products.Trying to find any updates, is like pulling teeth they send you on a wild goose chase. Like we said, your outsourcing is also just as much as a pain (like this is Peggy, let me connect you to Peggy, and it is just a plain runaround, and nothing gets done). It's a real pain.

I purchased identical Toshiba Satellite laptops in November, for my daughters' Christmas present. One month into owning the laptops, the screen on one stopped working. The hard drive on the other failed. On the unit with the non-working screen, there was no damage to the screen. It just stopped working. We sent it in for repairs, and were told that the screen is damaged.

Apparently something must have happened to the screen during shipping, because again, there was no damage to the screen whatsoever, when we sent it in for repair. Toshiba is now refusing to fix the unit, claiming that we must have damaged it. That is false. There was no damage to the unit when we shipped it. I am now stuck with a defective laptop. It's a very expensive doorstop. I will never purchase another product from Toshiba.

I am very dissatisfied. I bought a Toshiba netbook 5 months ago, purchased warranty and all. I do not travel with this netbook and use it as a home based computer. It sits in the same spot every day. I picked it up by the screen the other day (the netbook is super light) to clean underneath it and where my thumb was on the screen it completely shattered! I took it to Best Buy and they said they won't cover it, that it's accidental damage!

Well when I went on eBay to buy a used one. I saw many Toshiba netbooks just like mine with broken screens! It seems that's an issue with these net-books, screen cracks easy. Some people say the screen cracked on its own.

I called Toshiba and they didn't want to take responsibility for it! This is ridiculous. There may be a defect on the screen, why is everyone having screen issues? I am upset that I have to buy a new one now!

I bought a laptop 4 months ago and I had a problem with the computer. The Toshiba agent told me that the repair is covered under warranty. I shipped the laptop spending on UPS. They got back to me saying I have to pay $325 for fixing the laptop or they are going to send it back to me unrepaired. Toshiba is very unfair towards customers. They tell their customers something that they do not follow up. Very disappointed with Toshiba.

The laptop was a R835-P84 and purchase date was Dec 02, 2011 at OfficeMax. They ran a test on it. The CPU shows 100 deg Celsius when running a game. I called Toshiba support and was asked to send the laptop to a repair center. I received my laptop two weeks later, and run the test again. Nothing has changed! ! It still shot up to 100 Celsius! Who else I can ask help for?

At five months, my Toshiba lL755 decided to randomly not recognize keystrokes. It would randomly not respond making passwords almost impossible. On Nov 8th, I sent it in. It was returned nothing wrong. Problem still existed and I had to pay to ship it back. They replaced a part and sent it back. Keyboard was worse than when I first sent it in. Laptop back for a third time. They replaced keyboard and internal board and reworked the bios. These three repair shipments were to the service center in Louisville, Kentucky (6 day shipping from west coast). Laptop returned did not get to really test the repairs as I went to use CD drive and it started vibrating and sounded like a jet taking off.

This problem was not present before and the drive was used just before the third repair shipment. I called in and went straight to a supervisor who only gave me the option of sending it to their VIP service in California. It is now January 19th. They were told I had to have it back by the 28th. I contacted VIP service, Tristar and told them of timeline. They did not get it to me when needed. I escalated up to some problem solver. He just said he was sorry and would do nothing after they broke it while in their repair facility. I had to buy another laptop because mine was not returned when needed. And oh yes, it was not a Toshiba.

Like so many others before me, I bought a Toshiba laptop in May 2011 that the hard drive went out on after eight months. In warranty, I took it to the place I bought it at, Best Buy. They sent it out to have the drive replaced. Now, I don't have an operating system anymore. Somewhere along the line, I missed the prompt to create an operating back up. ***. Plug and play my a***. I spoke to three people at Toshiba, two in India and one told me he was in the US but I have my doubts. I got absolutely nowhere with them and unfortunately, nowhere with Best Buy either. It's a buyer beware world once again. I will never buy a Toshiba again and I'm posting this note anywhere I can think of. It is crap. They don't send any disks with these units anymore and you're out of luck if you think they will help. I was so frustrated I don't know what else to say. I am tired of working for peanuts, (yes, I'm lucky to have a job) and getting nothing for my hard earned dollars.

I bought a Toshiba Netbook in June of 2011. In November 2011, it stopped working. It would no longer turn on at all. I took it to a service center who evaluated it in my presence and told me the problem power related and should be covered under warranty. I put it in it's case and put it in my closet until after the holiday season. I notified Toshiba in January 2012, who sent me a box to send it to them. Upon their evaluation, they told me it was wet and was not covered under warranty. They emailed me pictures showing me the moisture. This is a scam. The service center did not detect the presence of any moisture nor was their diagnosis related to any moisture. This laptop has never ever been near any water at all period not even a glass of water. I own several laptops as well as computers in general and know the dangers of drinking and typing. I have no way of proving my point because sometime after they received this Netbook, it was introduced to water which has completely voided my warranty and left me with a worthless six month old netbook. What can I do?

I have saved for 1 year to purchase a laptop for my son for Christmas. Within 5 weeks of using, a line came across the screen. No problem, I thought, I have a 2 year warranty with Toshiba. I spoke to technical support, and after his online diagnostics failed, he said that UPS would pick it up the following week. No problem or worries on my behalf, as I thought it will be easily resolved, so I put my trust in them. I was also thinking that after only 5 weeks of using, maybe I got a faulty batch. It was picked up one day, and we waited for the repair and return. I was then being blamed for dropping the computer, to give it a cracked screen, which I can assure definitely never happened. I was then asked to pay $280 to fix or $80 to return my unusable 5 week old laptop! I then sent a letter of complaint, after speaking to Trading Standards with a check. I got a phone call saying they do not accept checks, but within 2 days, I got an email saying "order acknowledgement".

I thought at the time "what is that about", as I had no reply from my complaint letter. Then yesterday, I got an email saying "repaired", and UPS are delivering it today. Great, I thought, they have compassion, and accepted that the damage wasn't done on my behalf. Me and my son was so excited to get the laptop back today. It did turn up, but the screen fault was worse than when we sent it! It is now totally unreadable. How does one get a response from Toshiba, or at least some compassion? I am totally disgusted with their customer services. I never did get a reply from my letter to them, just some emails that actually gave me "hope" and sympathy. Now I have a 2 month old laptop, that I have worked all year to save for, that actually isn't even worth a penny! Where is the justice in that? How could they get away with it?

I bought a Toshiba laptop in the summer of 2010. I spent a few extra bucks--$1000 to get something pretty decent. This past November the laptop broke on its own. It randomly asked me for a BIOS password even though I never set one. Windows doesn't even boot up. I contacted customer service in December, and they told me that it is a known issue with Toshiba laptops and I'll have to pay to have it repaired since it was out of warranty by a couple months.

So the beginning of this month I put in a repair order and my debit card was charged $119 just to have a box sent here to have it shipped out. Guess what? The box never arrived. I have contacted customer service about this, been transferred about and had a lot of time spent on the phone. They have no record of my repair order, even though my card was charged! I don't know what to do. I'm already over $1120 in the hole because Toshiba is a crappy company.

I bought my computer on Oct. 2010. In December, my WMAX went out. I had to take it to Best Buy where I bought it from. They sent it to the "Authorized Service" to have it fixed and got back sometime in January. Then my hard drive crashed in early April. I took it back to Best Buy, where they again sent it off. When I got it back, there was nothing on it at all. They told me I needed to contact Toshiba, which were my first contact and a horrible experience!

They told me I should have sent it to them not the store I bought it from and I had to buy a new program to have my system reset. After much arguing, I sent it to their Depot and they had it reprogrammed. I told them when it was at Best Buy, again when it went to the Depot (in writing!) that I needed a charger, mine was not working properly. I got no response. I then called them again, stating that my charger did not work properly. They denied me getting one. I called again in November again requesting a charger but now I am out of warranty, never mind I had previously requested a new charger.

This thing was crap and I had my feel of Toshiba Customer Service. So, I'm sitting on my bed doing my school work and I go to move my computer and the charger and computer were so hot that the charger was melted to my bedspread! They responded quickly to this event. I sent the computer and charger off to be repaired and got it back in days. Here is the good part! They sent me back my computer as is saying the stickers were not melted but water marks. The port was damaged but it was not due to melting and that the cord was not melted, it was because I cut it! I am Furious! I not only have written documentation requesting the item be fixed, I have pictures of the damage from before I sent it in, and now I have proof of the company accusing me of trying to fraud them! I think I am seriously going to sue Toshiba for the damage and defamation of character! I wish I could sue them for horrible customer service!

My thrive experienced a wireless connection problem, no big deal, you figure it's relatively new and under warranty, call customer service, which proved to be stressful and non productive. I talked to three agents, all who proved helpful. I know tablets is a new territory, but I've grown to expect quality products and service from Toshiba. This was a very disappointing experience. I eventually got the connection problem back, through no help from your guys. They need more training, reference number120123008084.

It was bought at Office Max in 2010. I started experiencing system crashes/freezes on my Toshiba Satellite within 3 months. I talked to their tech support and advised that we reboot but all data was lost. It happened again just prior to the expiration of the warranty.

I called Tech support demanding a new unit. They explained it was because of the new automatic system updates and again, talked us through a reboot. Again, all data lost. No new unit was issued and it happened again last week. Tech support was contacted again, but now I am 45 days out of warranty. I have logs of all calls made prior to expiration, all due to the same problem. My take is it's not a "new" claim, its failure to resolve or continuation of the old but they say no dice and no new unit issued.

The logs include hold times of almost 30 minutes only to have the call picked up and immediately disconnected. When I ask to speak to a supervisor due to lack of acceptable response, I am told it is their policy not to escalate calls. I will never buy Toshiba again. Product = F and Customer Service = F.

I purchased a brand new Toshiba laptop as well as the extended warranty package about 6 months ago. After owning this product for 5 months it decided to overheat after being plugged in overnight to charge. I discovered the problem the next morning when I went to use my computer. The computer itself was hot to the touch and when I went to open it I discovered that the screen was cracked. Much to my despair I was lucky that my house didn't burn down. I immediately called your customer support center, which by the way was a difficult challenge because the person I initially spoke with could not speak English very well. After about an hour of going back and forth with the "customer service rep" the arrangements were made to ship my computer for the repairs.

The next incident occurred about 2 weeks into Toshiba having my computer, which has been a huge inconvenience to me due to the fact that my computer is used for my job. I received a phone call from Claudia, who by the way needs a lesson in how to speak to customers, stating that the problem couldn't be duplicated and that my computer would no be fixed unless I paid for the repairs. I asked to speak to her superior.

Not only did she refuse to let me talk to anyone higher up, but it was basically put to me that I would be stuck with this piece of ** product! Not only am I highly upset that Toshiba does not stand by the products that they manufacture, the employees are horrific as well. As a consumer, I want to thank you for one of the most ** experiences. I will never purchase anything with the name Toshiba or anything affiliated with Toshiba. I will file a formal complaint online and warn people about what can happen to them prior to purchasing Toshiba products.

I bought new laptop. It was broken upon delivery. I had to send in for repairs. When it came back, same issues. It broke again. I sent it back again, opened it and it is completely corrupt now. I attempted to boot several times, booted with a checker board screen then kept freezing up and won't boot up whatsoever. They said they would call within 24-48 hours. I have not heard back.

They refused to refund money, said they will never refund any money. They said it has to be sent in for repairs under warranty of a minimal four times before they would think about replacing my defective computer. I am a photographer. I am losing clients and business because I paid $1200 for a laptop that has never worked. I told Toshiba I am losing work and they said nothing can be done. It is still under warranty and they said to keep shipping it in to them.

This is sad. Our company has bought laptops by Toshiba only for 11 years. And this time, we went to the Toshiba Mexico site and bought L675D-S7106, new - not reconditioned. And it was Spanish operating system. In fact, 90 days later, we start to get colored lines on the screen. We start the warranty process. We registered the machine but, the system had issues with the serial number. So we sent the proof of purchase to the closest Toshiba tech support office, they never responded. That was over the holidays, so we contacted Toshiba's main office in Mexico and sent them the proof of purchase and they said they don't cover lines in the screen.

So we went back to track the machine. This was a Wal-Mart Texas machine that didn't sell, so it go bulked to Toshiba Mexico who opened them and changed language of operating system, and resealed them and sold them for $200 more than Wal-Mart did. So further, we checked our accounting department for the tax receipt for it. They issued it for $200 less than we paid, we threatened them with reporting to federal agency and they sent a new one. At last resort, we went to Toshiba international site and put in the serial number, and it said it wasn't the model of the machine we bought, and after 4 months, the serial number is wearing off the computer decal - and this is a Toshiba direct product, or is it a fraud - we'll never know.

Our company cannot get to speak to any honorable people at Toshiba. I guess they are not honorable people there. But, we won't be buying another Toshiba, let them drop dead. They buy screens without warranty to build warranted laptops, when there are monitor makes out there with 1 year guarantees. Toshiba has dropped from first class to last on our list.

I had my hard drive replaced while still under warranty, it took almost three and a half weeks to get the computer back. When I finally get the computer back, it has no software on it, completely wiped, no windows 7, nothing. After numerous calls to technical support, they were supposed to send me a shipping label to send it back to their depot, to have the programs loaded. They then call me and tell me that the warranty has expired and unless I pay for the restore, there is nothing they can do. Toshiba had my computer from December 12, 2011 until January 7, 2012. My warranty expired on December 25.

The laptop was sent in for our company with a flex cable issue and was received by the warehouse in good condition. I got a call a week later with a picture sent to me of a cracked screen and no one at Toshiba will help me. Customer service hangs up when asked for a supervisor and the company will not respond to our complaints.

I bought my laptop April 16th 2011 (A665-S6100X). The "X" is there because the first 6100 was recalled due to hardware issues. Five months in the CPU fan quit working and the laptop overheated. I sent it in for repair and it was free of charge for warranty. Four months later the same CPU fan fails again intermittently cooling the CPU. This time they want me to pay $29.99 to ship it to them.

Are they really getting so many warranty claims they have to now charge shipping for their warranty coverage? I told the representative that if they are unable to repair the problem, they should replace the laptop with a different make and model or refund my money as stated by federal law and they told me that wasn't an option. There are only 3 months left on my warranty, and I am almost certain this fan will fail once the warranty is out and leave me with a computer I paid $900 for that never worked correctly in the first place.

Toshiba had to replace my hard drive within 3 months of purchase. Then, within 40 days of getting it back, the hard drive went again. They reopened the first repair order due to the error code I was providing. But when they received the laptop, they stated that the sensor under the cap lock key changed color indicating water may have hit the key. They could not determine if it was damaged but wanted $175.00 to replace the keyboard before any warranty work would be done. The key worked before it left my home, because I spent 3 days on the phone with tech support running recovery scans. In my opinion, they are simply trying to get back some of the costs for all the warranty work they have to do, because they are making defective products. It's funny how they were able to find the one key on the keyboard that the sensor went off on. And it seems funny to me since the keyboard worked perfect before leaving my home.

I bought a Toshiba laptop. I'm very happy with it except the optical drive stopped working (DVD drive). I carefully checked that it was the drive and not a software issue or issue with the CD I was using. I talked to customer service after a long time on hold and asked if I could just send the drive to them. They agreed that there was clearly a problem with the drive but said that I had to send the whole laptop at my expense.

The Toshiba website says they will send parts if it is something that can be easily replaced (and it doesn't get much easier than an optical drive). When I asked the customer service rep about that he just repeated his rehearsed lines. I asked to speak to a supervisor which led to another 10 minutes on hold. They promised to call me back, but never did. Based on all the other reviews, I knew better than to trust them with my computer so I just bought a replacement drive from eBay. So much for warranty support.

On December 24,2011, I purchased the Toshiba 32gb Thrive. Three days later, I picked it off the counter and the upper glass cracked where my thumb was. I called Toshiba and was given the runaround about the glass of LCD screen not being covered under the warrant. I sent it in to be looked at for repair because was told if there was no damage, they would have it fixed. Not the case, they refused to repair. I spent two hours on the phone being passed from one person to the next with them telling me that it is my fault it broke and that I should be more carefully.

Finally, I called corporate and left a message. Three days later, someone called and still the same runaround that, "It's not covered and you should read the warranty prior to purchase," she says every time. This is crap. If it was six months, okay but four days not buying it. I will never buy another Toshiba product. They do not care about their customers and will not stand behind their product. I guess the commercials we see are crap and make believe. I would not recommend the company to anyone ever.

When I play any video file in my Toshiba C650 laptop, the video running slow down sometimes. What can I do now?

I purchased a Toshiba laptop and within 1 year, their tech group diagnosed its motherboard as bad and replaced it. That board went bad again, rendering the computer useless. Their Customer Service said, "Sorry, our replacement parts (from their own tech repair), are only under warranty for 30 days."

I spoke to two customer service reps, understood that they were following policy, and patiently asked to speak with someone that could make a decision, as this response obviously doesn't make sense. That request was denied.

I bought a Toshiba laptop (type A665-S6094/CORE, model PSAW3U-0DE039, serial YA336778K). This system does not even deserve a one-half star. Unfortunately, it doesn't allow for that option. I have never been so disgusted and disappointed in a product like this in all my life! I will tell everyone I know and post everywhere I can to make others aware.

I purchased this laptop because of the specifications on it and the wonderful rave reviews it had. I was looking for a new state-of-the-art laptop and thought I had really found "The One." What a joke! I purchased this on the last week of December 2010. I took it back to the store less than 60 days after purchase, as the entire hard drive was fried!

It was swapped out for a brand-new same model. Once again, on April 26, 2011, less than 60 days later, I took back the entire fried hard drive. I couldn't even turn unit on, causing me to lose everything I had on it yet once again. It was swapped out for a brand-new one that day also. On January 9, 2012, I was back once again with yet the same problem--hard drive totally shot, again causing me to lose everything I had on it.

In my opinion, this make and model should be recalled! As far as I am concerned, after 3 of these same brand-new laptops all having this type of severe problem with the longest time being just about 8 months before losing all use of it and having to be without it, you really would think the manufacturer would realize there is an obvious problem. I don't even know why I bothered sending it out. After all, what is going to happen? Well, they will fix it or replace it.

Once again, I will have the same model and I'm quite sure, the same problems. Their solution? Take it home and see how long it takes to crash this time? I have owned many computer systems and still do but never a Toshiba. Rest assured, it will be the last one I purchase. It costs me valuable time and money running back and forth to exchange or repair it.

At this rate, I truly believe I would probably be able to purchase a new one cheaper by the time I finish paying for my time away from my business, gas, etc. to keep returning the same model. I was told there is also some type of Lemon Law on these items. I guess I'd better check into it, considering this will be number 4 that I will pick up and wait to see how long I can actually use it before it crashes again. Personally, 3 times in a year is just ridiculous!

Toshiba refuses to sell an extended warranty for Christmas gifts even if you aren't the one who bought it, and it was a gift you received 30 days past the purchase date. I received a Toshiba Thrive 32gb tablet on Christmas day as a Christmas gift. Less than 2 weeks later, I tried to purchase an extended warranty. The tablet was sealed in the box until Christmas day. On Christmas day, I charged it for a few hours then turned it on and proceeded to register it.

Toshiba is refusing to sell me an extended warranty, because you have to buy the warranty within 30 days of purchase date. I am sorry but Christmas is the biggest gift date of the entire year. It is recorded in their system when it was first registered. I think there should be a grace period for Christmas gifts. I will never buy another Toshiba item again. Apparently according to reviews, I am reading here many people are having problems with Toshiba in regards to warranties. Why purchase an item that costs a lot of money from a company unwilling to take care of their customers? My money will never go to their company again.

I bought a Toshiba laptop for my college-bound son in May 2011. Less than six months later, the disk drive failed. He's in a panic, but coming home for Thanksgiving with the computer. Toshiba's warranty says, "Ship it back to us and we'll fix it." Only, this is a mission critical computer for him, we don't have time to ship it anywhere. I pay $350 to have the drive replaced, software picked from the damaged drive, file transfer, etc. Now, I know Toshiba isn't going to pay my costs, but I figure at least they ought to replace the damaged disk drive.

So, I call their warranty people and offer to ship the bad drive back in exchange for a new one, so that if there's a disk failure in the future, I won't have to buy a second drive! Of course, they'll hear nothing of it. The rep says, "You can ship it to us if it's in warranty and we'll fix it." This is after I had carefully explained, in almost the exact same words, that I understood their policy. Translation: "We have a script and we're sticking to it." Since I'm in Dallas, I asked the rep if she knew what's in Round Rock, TX, about 2 hours from here. Her response was, "No, sir." I said, "Dell Computer is there, and I don't think I'd have this problem with them, so this is the last Toshiba product my family will ever buy. " And she says, "Is there anything else we can for you?" It's like they've done anything in the first place.

I would like to write what an epic failure this company has been so far when it comes to timely repair. I bought the C655D-S5210 laptop 6 months ago and the computer just stopped working. It gave me some weird message. After I talked to support, they stated to send the laptop in for repair and would take 7 to 10 business days to fix. I sent the laptop back and obtained proof of delivery. This is the 6th business day and the laptop is still not shown received in their system.

After talking to the depot person twice, they are still looking for the laptop. I stated, "Why don't you ask the person who signed for it!?". They have yet to return my calls. This is complete and utter failure of procedures of how a business works. At this point I think the laptop is lost due to some moron who could not do his job properly. I will never buy or deal with Toshiba again. They are useless failures.

We purchased a Toshiba laptop, and I have never had any problems with Toshiba. Their tech support was helpful. Unfortunately we got a ** laptop I needed to have the hard drive replaced. I waited a month and received an email that they were mailing me my repaired laptop. I received nothing that stated anything was wrong and even checked on the status and was told the item was repaired and mailed back on 1/7/12. They never repaired it. Instead they sent me some bogus pictures and accused me of spillage! No email or phone call to say something was wrong. The funny thing is I just got it back and there is no sign of spillage at all. I am so upset and after having to make three calls I was told to sue them!

I am so mad I will let every veteran know with a big sign on my wheel chair what a terrible company they are. I spoke to 3 people who could care less. There was no spillage. This was a ploy to get more money out of me. I was told they will not repair a computer with spillage but the next sentence was if I would pay them they would take it back to repair! What a hoax. I will let everyone I know, every veteran I know, every contract for VA, VBA and Congressional liaison know what a ** company this is. Where is the customer service? I was told to get an attorney. I could hear the sarcasm of the employees. Disgusting! Be warned!

I purchased a Toshiba Laptop on the end of July 2011 for my daughter. What a mistake. I noticed the top left corner of the base splitting open every time we opened and closed the notebook and the keyboard was no longer working after a few months (she started using the onscreen keypad).

I contacted them and I had to either pay $24.99 to ship it back or ship it back at my own. My daughter called in first. The customer service representatives barely spoke English (language barrier). They then wrote the email and contact information down wrong because we never received the email to print out the label. I called about a month later after questioning my daughter about the box that is supposed to arrive and confirmed the information with the customer service representative and they had the wrong email and wrong telephone number. I then gave them all of my information. Again, they wrote down the wrong information because when I sent the laptop into them, I never heard from them regarding the repair.

I finally called because it was in repair status for almost two weeks. They had the wrong home number but I gave them my cell number as well, so I don't understand what the problem was. Then, they tell me that to repair the keyboard and the base, it's going to cost me $175. If I have a warranty then why am I paying anything. They say that the keyboard ribbon was cut. I asked why I am replacing the base board when it's a Toshiba defect. They say it's because it's not considered a defect at all, it had to be something that we did. We had to have applied some type of pressure by closing or opening it to hard. There's no way that Toshiba made a terrible product and that's why it's falling apart in less than six months.

I believe that I'm not the same person with this problem and they know it and that's why it's not covered. I told Amber that I wanted to file a complaint. She couldn't transfer me to the corporate office or anything because it's internal, she said. She then gave me the name of an authorized dealer who could repair the laptop without voiding out my warranty which is good for nothing.

So, I either have to let them fix it or go to the authorized dealer. Either way, I'm paying more money for their poorly made product. I just paid almost $430 for this laptop then to pay $175 on top of that is ridiculous. I will never purchase another laptop from them ever again.

30 days without the laptop or fix it myself. When the hard drive failed, Toshiba expected me to send my entire laptop to them to diagnose and repair. Most companies can remotely diagnose a failure such as this and can send a replacement for the customer to install. I had to purchase my own replacement hard drive so my daughter could keep using the laptop at college. This cost me about 25% of the cost of a new laptop. This is horrible customer service. I recommend that nobody purchase a laptop from Toshiba due to the poor service. I had to purchase a replacement hard drive out of pocket.

The laptop was poorly engineered and it overheated because of a weak fan. When I sent it in for repair and they returned it, the computer still overheated. This time I repaired it myself. Several screws were missing and the screws that hold down the cooling fan were not in place. The laptop was $900 plus several hundreds more for Toshiba to fix. It never ran properly.

No rating at all. I have purchased three Toshiba laptops and have had problems with every one of them. On my last two a blue screen keeps popping up. The last one, bought for $298.00, is getting a blue screen that says something like "check BIOS caching and shadowing". I bought these computers from Wal-Mart who will not take them back, nor is the warranty any good. I have only had this laptop for less than three months. I am very disappointed in Toshiba who is selling these crappy pieces of what they call high quality computers. I am unable to use my laptop, which I use for school purposes. It is causing me to miss class due to this blue screen and no one will take responsibility in fixing.

I purchased my Satellite A505-S6960 from Best Buy with an extended warranty and began to experience motherboard problems. Two of the USB ports are not working. It gets extremely hot and the battery doesn't last a good 2 1/2 hours. I will never purchase another. I regret purchasing one and Best Buy refused to offer an extended warranty probably due to the issues with them.

My laptop is one year old. I have had many issues with it. Toshiba still doesn't want to solve my issues, even though my laptop has extended warranty. My laptop doesn't work properly. This disables me to communicate and take some courses.

RE: Toshiba C655D-S5200 laptop computer; serial #: 6B147477Q; purchased: 9-23-2011 Wal-Mart, Monticello, KY 42633; purchase price: $328.00

I purchased the above described laptop computer and had immediate problems with it. The computer was slow and the touchpad was difficult to use. I worked with the computer for weeks trying to tweak the settings to allow the touchpad to work normally. Since I typically use my laptop at night for only a couple of hours, this was a time-consuming process. I had no success. I then loaned the computer out to my daughter, who was taking online college courses, to let her test it out. She could not get the touchpad to work correctly either, and even had the computer kick her out of a test due to the erratic cursor. I have purchased several laptops in my lifetime, Compaq, HP, Lenovo, Sony Vaio, and the touchpad in each of them worked right out of the box (as did everything else). I have never had to tweak any settings, nor struggle to get the touchpad to respond appropriately.

I called Toshiba customer support on 11-15-11 at 10:30 pm eastern time and spoke with John concerning the issues with the touchpad. The cursor/mouse was erratic and unpredictable. It would click by itself, and would fly across the screen with the slightest touch. Tapping was accomplished only by thumping, and the cursor would disappear. I was told to tweak the settings and try that out. He gave me a case number, **. This did nothing to help.

On 12-20-11 at 2:15 pm, I again called customer support. I spoke with John. I reiterated the above problems which still continued and again said that the computer was slow. The tweaking of the settings did not work and I needed something else done. He said I had to rebuild the computer to factory. I explained that I needed to back up my files first. He said to do that and then call back. He gave me a case number, **.

On 12-22-11 at 5:20 pm, I again called customer service. I spoke with Luigi. I expressed concerns over the program "Microsoft Office" I had on my computer. It was my last of three installations of that software, which is expensive, and I did not want to lose it. He said the password would be remembered on the computer despite the rebuild. He assured me the computer would remember my software and re-install it. He talked me through the rebuild and gave me a new reference number, **.

The rebuilding of the laptop seemed to speed it up some, but it did nothing for the touchpad. So, on 12-26-11 at 12:45 pm, I called customer service back. I spoke with Steve. He created a "depot repair" order and said he would send a box in which to return the computer for repair, for the touchpad had to be replaced. He then said it would cost me thirty some dollars to mail the laptop to them to be fixed. I was incredulous. I told him I would not pay to fix a brand new computer. He said the cost was not to fix it, but for shipping. I said I will not pay another dime to fix a brand new computer.

I asked him why I should pay for something to be fixed which is brand new. He again said that I would have to pay the shipping. I requested that he check to see if there was a drop off point close to me, but he said there were none. I again reiterated that I would not pay anything to get a defective product repaired under warranty. He suggested that a manager call me back. I accepted. He said that a manager would call me back within 24-48 hours.

On 12-28-11 at 1:40 pm, I called customer service. I spoke with Ryan. I explained that I did not receive the promised call within 24-48 hours. He told me that I would have to pay the shipping costs. I said I wouldn't and asked to speak with a supervisor. He said he would try to transfer me, but the last time he attempted it, it took 10 minutes. I said that was all right as I had already been on hold for over 25 minutes. I was transferred to Arnie. He told me that I had to pay the shipping. I said I wouldn't and asked to speak with a manager, because he was not the second level responder.

He transferred me to Kistine, who also said I would have to pay shipping. She was arrogant and condescending. I explained the above and that I would follow up with Consumer Affairs, Federal Trade Commission, State Attorney General, California Attorney General, the Better Business Bureau, and the president of the company. She was not concerned. She merely reiterated her insistence that I pay shipping. I hung up.

First of all, I feel it is totally ludicrous to ask the consumer to pay to have a brand new computer fixed. Toshiba might argue that the fee is for shipping, not repairing the product, but that is a lame argument. The cost is burdened upon the consumer when it should be at the expense of the company who manufactured the product. Merchantability laws basically state that products should perform the functions for which they were created. If the touchpad doesn't work, then the laptop cannot be used to perform the functions for which it was made and purchased.

This situation should be remedied at the expense of the manufacturer, not the consumer. No matter the argument, it is the consumer who is paying to be able to use a product which should already work. If this is their policy, which is not advertised in a readily visible area on the box of their products, then they should be required by law to replace the cost of the item and pay to receive their item back. They should either fix the product for free, at no cost (whether shipping, handling, grafting, or otherwise), or refund the cost of the item and pay to ship it back to their location.

Toshiba's policy for warranty work is absurd, deceitful, and should be unlawful. There are countless websites, message/post boards, twitters, and other groups vociferously stating the same type responses to the horrible customer service at Toshiba. They not only testify to the same type problems I am expressing, but countless customers have actually paid the money to send in their products to have service done, all with horrible results. Fake problems, such as water damage or dropping abound. Items held hostage until large sums are paid to retrieve them, huge repair bills for problems that did not exist when sent in, fabricated declines of warranty coverage, and other problems too numerous to mention fill the pages like an antediluvian flood of ink. Mine is by no means an isolated problem.

After 10 months of complaints, I returned my computer for repair near the end of the warranty. They returned my computer after replacing the fan and convinced me that I had software issues. I recently realized that they did not even look at the other problems that I told them about. My computer is still having them and have gotten worse. Toshiba admits that my computer has had hardware issues but won't take any responsibility for their previous misdiagnosis and lack of repair.

I have owned Toshiba's before and never had a problem. Since I have bough this computer, I have had nothing but trouble. I bought an extended warranty so I was covered two years. One week after it expired, the charging jack went out. Two weeks later, the motherboard went out. I'm really upset about this and am wondering if anything is going to be done. Thank you. Merry Christmas.

One of the usb ports does not work, so I contacted Toshiba because it's still under the warranty, I was not comfortable in shipping the computer to be repaired. Apparently, they were going to replace the hard drive with no reason, and if they determined that the laptop was misused, which didn't happen, I had to pay for the repairs, I sent a complaint with no answer I regret buying a Toshiba. I feel that I wasted my money specially on this time that we're struggling with the bad economy. They're not there for the customer. And my question is why this company allowed to rob the customers selling defective merchandise and not being sanctioned or force them to respond to the customers complaints that have in good faith believed that they were getting a good product?

I am a 3rd stage ovarian cancer patient who in Sept. 2011 purchased at Toshiba satellite laptop from Best Buy in Oxnard, Ca. In less than three months with less than twenty hours of usage, my son had just started to charge it. Within 15 min. it shocked and burned him, and the top outer case was melted. He instantly unplugged it. Had he not been right there, it would have burned his house down. We decided to return it to Best Buy, but before we did, I looked up online for any reports of Toshiba satellite (# C655D-58209) laptops melting from overheating. I was amazed at the hundreds of complaints that had been filed from other consumers.

He returned it to Best Buy the next day and was told that he damaged it, and even though it was under warranty, there was nothing they could do! We will not be sending it back to Toshiba because they will not fix the problem, and in some cases, they are keeping the laptops. After the horror stories I have read from other consumers, I suggest that anyone that is considering buying a laptop, do not purchase a Toshiba product and to boycott Best Buy. Please check it out for yourselves online! I will be filing reports to the BBB, Consumer Affairs, Attorney Generals Office, US Fair Trade Commissions, Keyt News .I will be going online to warn others about this. I am also going to organize a site where people can get information on filing a Class Action Lawsuit against Toshiba and Best Buy for selling defective products. Anyone interested in getting this resolved please contact me.

I had purchased a TOSHIBA LAPTOP (Model C650-D 5010 S. No 5A053859Q) from a reputed computer dealer Landmark Infonet Pvt Limited Gurgaon on 10/11/10. Dealer showed me the catalog & convinced me to get One year International & 3 year Domestic Warranty for my laptop. Last week I had problems with my laptop so I contacted Toshiba customer care on 18002008674. He advised me to contact the service station in Intarvo Technology limited Shop no 12, 13, 14 First floor Ganpati complex old Delhi Gurgaon road, opposite Payal cinema Gurgaon, 122001.

The service center verified the system & asked the Toshiba office, he then refused to fix it because he said the system is not covering warranty for laptops more than one year. I show him the document & catalog as evidence but he told me I am helpless. Service center again advised me to contact the dealer. Today, I discussed with the dealer but he was also unable to do anything and did not give the reason and proper explanation. As per above statement, I was thinking I got cheated by either the dealer of Landmark Infonet Pvt limited or Toshiba company. Please suggest & help me on what do to next so I can get my laptop repaired under warranty case.

My worst experience ever! They won't fix my 2 months old computer under warranty for free! They want me to buy some recovery CDs for $30in order to fix my computer, this after my hard disk crashed and losing all my data! For 2 days, I spent on the phone more than 10 hours! The worst tech and customer service ever! Several complaints were made. Don't ever buy Toshiba! Stay away!

Toshiba has stole $293.36 of my money on 5-13-11! Help!

I purchased a 3-year on site extended warranty service plan on 5/13/11. I called on 12/5/11 to request tech support for my Portege r835-p50x laptop. I was told they only showed my one year original manufacturer warranty and I would have to mail the laptop to them. I explained to them my on site warranty purchase, gave them product serial number, product part number, and confirmation number of warranty purchase to no avail. They claim there was a glitch in their system and they would take care of activating the warranty purchase. Since my calls on 12-5-7, 12-7-11 and 12-14-11, there's still no extended warranty in their system. Help!

They have had my money for 7 months. If I had not called them for tech help, I would never have known about this problem. I have spoken to two managers and several non-managers. I called several diff numbers and left negative online Toshiba survey response. I left message at media relations in California (no response). I left email message to Michael ** the manager (no response) and have asked for a corporate office number where someone actually answers and offers to help me but the last employee, Johnny, refused. I was even offered a refund by manager Laudens in Arizona but I refused it then.

Where can I get an extended warranty now after buying this laptop from Best Buy on 4-27-11 and the first 30 days to obtain an extended warranty has run out? I want an adjustment of my warranty for the 7 months it has not been validated or my warranty extended by 7 months or a total refund with interest from Toshiba. If President Sasoki (Chairman & Ceo of Toshiba) reads this, I hope he will call me to discuss. That is if he is still president. Toshiba deserves to be fined, black listed, penalized, etc., for this unacceptable treatment of me their customer.

I purchased a Toshiba Satellite laptop in February 2010. Up until a month ago, I had no complaints whatsoever, about the laptop. One day, I opened it up and turned it on, and the whole right side of the screen was white. I restarted the computer to see if it would fix the problem, but it didn't. Frantic, because I had a major project due that week, I rushed to the computer repair place in town, and the guy there tells me that the liquid crystal in the screen had gone bad. He further inspected the computer, and said that the screen was not cracked, and that he saw no signs of abuse, and that if the computer was less than a year old, then Toshiba would repair it under warranty.

I went back home and called the warranty center. I spent about an hour on the phone with some man in another country. I told him exactly what happened, and he informed me that Toshiba would repair it under warranty, no problem! In order for it to be repaired, I had to send it to the Toshiba Repair Depot in Kentucky. What the representative on the phone did not tell me is that, I would have to cover the cost of the shipping. Being a full-time student, with no job, and a single mother living with her parents, I did not have the extra money to pay $30 for a special box to ship it. I borrowed the money from my parents, which was not a big deal, because I would rather pay $30 for a box over $300 for a new screen any day. I waited for the box. When it finally came, I shipped it right away. As of today Toshiba has had my laptop for over 2 weeks.

I got a call this morning saying that the Depot cannot repair my computer, because the warranty does not cover the damage, and they will repair it for around $300. First of all, I bought the laptop at Sam's Club for $349. Why the heck would I pay $300 for a new screen, when I could buy a brand new laptop for just a few more dollars? Second, If the computer is not covered under warranty, why did the representative tell me that it was? Third, since they're not going to fix my computer, can I have my $30 back, so I can pay my parents back? This company makes great computers for a great price, but their customer service sucks big time! I will never, ever buy another Toshiba product, just because of this right here. I guess they can sell their computers so cheap, because they make up for it ** their customers out of money for repairs. What is a warranty for, if it serves no purpose? Is there anything I can do about this at all? I would appreciate some advice if anyone has any.

I made the mistake of buying a Toshiba earlier in the year - An L775D and it has an issue due to a hardware defect where the clock runs about 78 minutes per hour. After six months, they have a fix for it. The only catch is that I have to pay $25 to buy their special shipping box and to ship it to them. What kind of company doesn't stand by their products and makes the customer responsible for significant defects?

In the Toshiba forum someone posted something that rings true. It is like buying a car that fails within a week and having the customer pay to have it towed back to the dealer. Better yet, the Toshiba person from the consumer affairs department tried to explain how charging shipping is for the customer's benefit since they are using the savings to upgrade their facility so they can fix more of their defective products.

I can either give Toshiba more money or have a laptop that doesn't keep correct time. I would recommend you not to buy a Toshiba laptop. If it is defective, you are responsible for the shipping costs.

dealing with them I have concluded that they have no intention of honoring their agreement, made that time I purchased my laptop to repair or replace my laptop, a Toshiba Satellite L675 D, should it be defective. My screen started blinking and flashing less than one month after I purchased it.

After following Toshiba's instructions to do various things to address the situation, I started getting hard drive failure warnings, followed by the dreaded blue screen. At that point, I dutifully shipped off my laptop to the repair depot. After ten days turned into 3 weeks, I called to see why my machine was still in limbo. I was informed that they had put it on hold for parts. My subsequent phone inquiry elicited an excuse that a parts hold extends their repair time frame by 7 to 10 days.

The rep was actually counting off the days on his fingers. When he got to 10 and realized that his excuse no longer held water, he apologized and said that he would e-mail someone to find out what the delay was, and he would "call me back immediately". Ten days later, after nothing had changed, I called again. I was informed by a supervisor that my laptop was put on a new hold on December the 5th, and that there was no other remedy available to me. Basically, there's no-one else to talk to, and if I complain to Toshiba corporate or post on a board like this one, they could care less. I told him that he had lost a customer, and he basically kissed me off and hung up. Please take this under consideration when you consider purchasing any Toshiba product. I am going to. I would appreciate if any attorney handling class action lawsuits against Toshiba would contact me.

I bought a Portege R705 a little over a year ago. In that time, my PC has been repaired three times. Each time, I told (and have documents proving it) them that my power cord was not working properly. Each time, Toshiba ignored it. I called them last month stating that my cord was almost completely out and I really needed them to replace it. They stated that I was now 1 month past my warranty so I had to buy one. I told them I had previously requested it and it should have been included in my warranty! This morning, my child was asleep in my bed.

I was charging my PC and went to move my computer to find that the cord was melting and smoking. It had melted on my bed and was in the process of melting into the port of my computer. When I called Toshiba, their response to me was, "Can you call back Monday? " Flippin' really? Well, I am sick of their poor customer service, their joke of a "case manager" and the fact that they do not stand behind their product or take something like this seriously!

Toshiba classifies all mechanical component failures, mechanical bond failures, assembly failures, design failures, etc. as physical damage. If you buy one of their laptops and the DVD tray falls out two weeks after the purchase, they will tell you that the problem is "physical damage" and the customer is responsible for repair costs. I love the way they imply negligence upon the customer. If the casing of your computer starts coming apart eight months after purchase, it is also a "physical damage" issue. It is never a "physical failure" or "design weakness" issue. If your hinges freeze in position two weeks after purchase, you guessed it, "physical damage," not physical failure on behalf of Toshiba. You, the customer are negligent and guilty, and Toshiba does not even need to see the laptop unit to be able to determine these facts. Check their warranty and buy another brand.

I had my Toshiba Satellite laptop for less than a year. It never worked correctly from the day I got it. I sent it in the first time to be fixed and explained it would not let me back up to disc or online or anything because it would overheat and shut down. Because of this, they would need to get the information off of hard drive. They totally ignored and wiped everything out. The computer came back with a lot of initial problems. Six months later, it crashed again. I called the representative, I told him that it was a lemon and that I wanted a new one.

I need them to try to get the data off my hard drive since I had now lost everything twice in less than a year. The representative promised me that he would put note in case file and told me to put the letter in with the computer. All was totally ignored. Toshiba didn't even try to save anything once again. I have asked for my hard drive back so I could get a professional computer company to try to extract data and I have not heard from Toshiba.

I purchased 2 laptops in on July 21, 2011. They both do not have the correct video cards in them. So, I contacted Toshiba and here is the story: The first technician did well and found the problem. "Sir, there is not an NVidia Video card in your system." And he then sent me to the sales department who sent me back to the technical support. The second technician would not listen, made me repeat the troubleshooting process, and then sent me to sales. I told her I would not have purchased a non-NVidia card. The reason I was buying these laptops was because of the NVidia video which is required to run the SolidWorks CAD software. She said that it was too late and sent me back to the technical support that insisted on repeating the process again and then I was sent to the sales representative who said that this is what I ordered. Funny! How they had the NVidia driver in there but not the card? 3 hours later, I gave up, never again.

I took a chance not buying Dell and a real chance on a Toshiba. It was a bad choice on my part. If they continue to treat customers this way, I doubt Toshiba will last another year in consumer products. Their team should have offered to correct or upgrade the 2 laptops I purchased. I easily would have paid the price but none of their personnel would even get me to a sales representative that could offer a solution. I actually bragged to a few colleagues on the laptops. Now, I feel silly. If they only knew how ready I was to buy their new Qosmio X770. Dell would have fixed my problem and probably sent a technician to my business location to do it. I am on a new mission to spread the word, "Toshiba is a disaster, don't buy anything from them, you will get burned!"

I bought Toshiba satellite L505 from Jordan on 31/12/2010, and they didn't inform me about having to register online to activate international warranty. When I moved to Kuwait, my laptop was making loud noise sound while starting up and then the charger stopped working. When I went to Toshiba Service Center in Kuwait, they informed me that it's not registered for international warranty and I have to pay around US$100 for a new charger & to pay to solve the problem of sound which may be sound card or from a software.

I'm wondering why I need to register online for international warranty when I bought the laptop from a certified dealer. Also, why was I not instructed to register. Meanwhile,upon searching the internet, I found out that charger problem is very common. Does that mean bad service from the dealer or very bad Toshiba product?

I purchased a Toshiba Satellite computer less than 1 year ago and I've sent it in 5 times! I filed a BBB complaint and the infamous Jennifer *** backed a claim from their repair department that my computer had water damage; only she didn't know that they had written me back and stated they made a mistake and my computer did not have water damage! I hate Toshiba; I'm screaming from the mountaintops to everyone I know never to buy one!

I bought a Toshiba satellite computer in Atlanta, GA on January of this year. After about 2 months of usage, the computer died on me and I sent it for repair in one of the authorized Toshiba repair centers in Lima, Peru. They had my computer for over 30 days and they returned it to me indicating the HDD drive failed (something I guess that's not uncommon but still they serviced my computer still under warranty).

Later, I moved to Brazil for work/studies and my computer experienced the same problem and died yet again. This time getting it serviced here was such a hassle and after long negotiations they had me send it to a computer shop in Sao Paulo. They have had my computer over 60 days in this place and still I'm not hearing from them what's going on. I called Toshiba US support as well as the Brazilian one many times over and they can't give me a reason why my computer is being delayed this long for repairs.

I have even asked for refund or credit towards other models of Toshiba, but they strongly refuse to do so indicating that is not covered under the warranty and that I have to wait for it to be returned to me no matter how long they take in doing so. So far I've had my computer working for 3 of the 10 months I owned it. The warranty is about to expire next January and for what I've seen in the Toshiba support forums, this problem with this Toshiba model is not uncommon and there are hundreds of comments in the matter.

Toshiba refuses to extend my warranty even after repairs are completed. And asking for a refund or exchange for a better working model is out of the question apparently.I need to know whether is possible to initiate legal actions against this abuse by them in forcing me to accept their defective product. I will appreciate your help in this matter.

I called on November 19 after trying to restore the operating system on my daughter's Satellite. I was told that the warranty expired, but if I paid $35 I would have an extended warranty and the problem I described could be corrected over the phone. After taking me through processes that I already tried, I was told that the computer was corrupted and needed to be sent in. I would be pro-rated for the $35 that I had already paid.

I called back at 3:50 pm on November 25 to find out that I had no extended warranty because it was not available for my computer and that I would not receive a discount based on the money I had paid. I was lied to by the first tech support. The estimate for repairs I was given today is close to the price of the computer. I am very upset and see by reading reviews online that several other people have been lied to, too. I want my money back. Why would I be told that I was buying an extended warranty? I am outraged!

Laptop owned for ~9 months and the hinge and casing are coming apart. Do not close the screen that often. Should be able to expect at least 12-months warranty worth of quality. But no, they say it is physical damage that requires an additional warranty purchase. Never another Toshiba.

I bought a Toshiba satellite c655d-5200 on October 29th 2011 and the DVD drive does not work. I called Toshiba and they had me do a system restore. Now, the whole drive does not work. I work as a customer service representative from home and the laptop is my only computer and a necessity for work to process calls. Not only will the store not take it back (only three weeks old ), but Toshiba wants me to pay to mail it in, and will not replace it.

I had loss of money while I have no computer. When I spend $400 for a laptop, it should have no issues in 14 days! It had caused loss of work, time, and the cost of purchase.

SA 300-23E S.N.496747784, battery not working! Alfuttaim service in Bahrain charged BD 200 to fix the problem, and when they return the Toshiba laptop is totally dead. The problem occured before the warranty period since the laptop was gifted to my daughter in Goa, India! I was unable to get it for repair, I need an authorized person's attention to resolve the issue before I go to legal authorities. The product should work at least 2 to 4 years but I faced the problem from the 9th month. I expect immediate response to this matter.

This past July, I purchased a Toshiba Satellite that would have been my sixth Toshiba computer. The quality flag was waving, but I paid no heed to it - for the first time, no extended warranty was offered. Anyway, the computer was DOA (dead on arrival). I had the option to send it back for repair or for a refund. Disturbed, I opted for the refund. Three months later, with a great deal of hassle, I received my refund. Apparently Toshiba does not back up their products anymore. When they discontinued their extended warranties, they basically stated that quality, from now on, was going to be inferior. This is the typical made in China quality attitude we now expect, but we never expected it from Toshiba. Shame, shame on you, Toshiba!

I purchased my first ever laptop (I unwittingly believed Toshiba was a well-known quality brand.) It was a Toshiba Equim OS Vista Home Premium. I have never been talked at so rudely by a customer services person in my life! I called after only 2 days to report that my media player crashed continually and was told it was corrupted. I replied when can they collect it for repair to be told download a different media player, and when I tried to argue I was told that I have been given my answer and stay on the phone as long as you wish. It is costing me $1.50 per minute and I have been on more than 30 minutes and he laughed at me. I then proceeded to have many problems, one after another, to the point that as soon as I factory restored it, another problem occurred.

I purchased a Toshiba Satellite in August 2008. It worked fine for about a year and then started crashing on me with the blue screen of death-- making reference to some obscure memory fault. I rebuilt the machine numerous times using the image stored on the hard disk. I also performed all the MS updates with the same results-- blue screen of death. And this is with zero apps loaded!

After rebuilding the machine six times over the course of a few weeks (it took about 4 hours to rebuild and do the updates), I decided to do one final rebuild (without updates) before chucking the POS in the trash. Interestingly, the machine has not crashed since that final rebuild (no ms updates). The downside is that I used the machine exclusively as my video output from Netflix into my wide screen TV. I load no apps. I performed no updates. No antivirus. Just a bare machine. In addition, a client of my wife handed me his Toshiba. It crashes repeatedly giving the all-to-familiar blue screen of death.

I have under warranty HP laptop . It had a problem with making noise and overheat. I registered complaint to get repaired by HP on Aug-07-2011, they sent an empty box to my old address, MI. Again I requested to change my address in their system. 2nd time they send again old address it happen like 5 times with me. They have a bug in their system. Manually, they can able to change of address at my information but shipment going on initial registration address till I am getting trouble with HP support system. Please can any one help me to case file against the HP or sue them.

I bought a Toshiba laptop in May 2011. It stopped working in October. The authorized center in Katy, TX could not fix it. I was forced to pay $25 to ship it to the Toshiba repair depot. I received an email from Toshiba that the laptop has been fixed and has been mailed back.

I was suppose to get the repaired laptop back by November 5. I didn't receive the laptop until November 10 because it was mailed to a wrong address by Toshiba. I made several phone calls to Toshiba from November 7 to 9 but were of no help. They promised to have a customer service manager return my calls but no one called back.

Later on, I found out it was left on the porch of another apartment in another building as that is the address that Toshiba shipped it to. Fortunately, the person delivered it to the complex office.

When I got it, key pad was malfunctioning and the "S" key was broken. I talked to a case manager and was extremely rude. He did not apologize for the wrong mailing or the delay and even wanted me to ship the laptop to their California depot again. That means I will pay another $25 and not have the laptop for the next 15 to 20 days. He was extremely rude and not helpful.

My suggestion to people is to stop buying Toshiba products because their quality has gone down and their customer service is pathetic.

I purchased a Toshiba L755. There is serious vibration, which cannot be repaired. I sent it in 3 times, and it was returned back three times, still the problem persists. The safety warning for vibration was disabled, thereby trying to fool me that the computer was repaired when it really wasn't. Toshiba will only replace the computer with a "refurbished" unit but not of the same model.

Warranty states very clearly that this computer within one year will be repaired or replaced. Toshiba will not honor it's warranty. I now have a computer which cannot be repaired, and will not be replaced with the same model. Toshiba has walked away from the written warranty, stating company policy requires them to do so. This is fraud. Do not buy Toshiba products.

Less than a month ago I bought a L755 at Future Shop. Probably less than 6 hrs total on time it completely went dead. The lights on the front lit up and that's it. I'm heading to Future Shop right now. I'll keep you posted but don't buy a Toshiba.

I purchased a L635 kids' laptop in April of 2011. The laptop is still under warranty. The laptop locked up, and had to be powered down while in WIFI mode. The battery was drained, so it had to be charged. After plugging in the battery, and waiting a few hours, the screen was cracked. Toshiba is saying that it is not under warranty.

I have sent in to the repair depot to get diagnosed. I know what the answer will be. I have found numerous complaints filed against the company for the same problems. It is kinda funny, that these many people, would lie if they actually did not cause physical damage to the machine. My 8 year old daughter is now without a computer, and they want $300 to have the laptop repaired. The original cost of the computer was $375. I will not stop, and I will continue to escalate this with Toshiba, until they either fix it, or give me another computer, and honor the warranty.

I have a Toshiba Satellite Pro computer. Within 6 months, the drive failed. This was a work purchased machine. But since I was based abroad (Singapore), I had to handle this contact with Toshiba locally. They didn't have the correct warranty information and so incorrectly charged me an inspection fee. The repair dragged on for more than 5 weeks and the system was not correctly functioning at that time. I changed jobs at that time so then the machine was left for my old employer to fix. They took the old hard disk back without any care for the fact that confidential data was on the disk. It was as if they owned my data.

The support, although very kind and polite, was hampered by slow and unresponsive support, e.g., 10 days to send a physical disk from Europe with recovery information on it. I also bought a dock (Dynadock) to connect my peripherals. The video on the dock is poor on performance. The refresh rate is slow and I certainly cannot watch video on the screen. The un-dock function does not work. The video does not turn off. I do not know what the undock feature does. The software update is not updated. I had to manually search for the latest drivers from one of their suppliers to get the video to actually operate on my new (Lenovo) computer. There are other drivers and I doubt they are updated correctly, despite me having downloaded the latest drivers from Toshiba.

I have a LCD 37" flat screen TV. It had problems within 2 years. The power board and control board failed. I'm massively disappointed with a company who I previously was satisfied with. As you can see, I've bought a range of Toshiba gears.

I purchased a Toshiba laptop 3 months ago from **. The screen cracked when I barely touched it, and Toshiba tells me that it is physical damage, and that is not covered by the warranty. It shouldn't be considered physical damage, unless something physical is done to it. I guess I bought a disposable laptop for over $300. I will never purchase a Toshiba or from Wal-Mart again! The computer should be replaced.

I replaced my very old QosmiG35 with a new Satellite L775 only 3 months ago. I bought it at BrandsMart in Miami. That was a huge mistake. This Satellite crashes almost 5 times a day for no reason at all. It just goes blank. In addition to that, the touching pad and the cursor activator are very inconveniently located. Way much to the left. I am not left handed! I really miss my old Qosmio, even older by far was a very superior machine. My Satellite is in full warranty. I even purchased a 2 year extension. Is it possible that I could trade it for a Qosmio? If that is not possible, how I go about to send the Satellite for repairs or replacement? Can you help me?

The computer that I purchased from Toshiba on 8/9/11 for college began to malfunction at the end of September. I sent the computer to the Toshiba Repair Depot with the notice that the computer was not booting up. I also noted that there were display issues that presented themselves as discolored pixels and warped colors on the screen. After receiving the computer from the repair depot, it presented the same issues within a week. Upon contacting customer service, I was told that I could either send the computer in for repairs a second time, or I could file a complaint against the Repair Depot.

I chose the latter. And upon speaking to a case manager, I found that receiving a new computer was not an option nor was a full refund, even though I have a standard one year limited warranty. The case manager, Chad, refused to let me discuss my case with a supervisor, stating that it was against company policy. He would not discuss further options to rectify the situation. My only option was to send the same faulty computer in for a second time or to pay for out of pocket repairs by an authorized dealer. I have sent my computer out for repairs again, with no further communication with Toshiba.

I purchased a Toshiba A665 laptop on 8/8/10. After a couple of months the screen became blank and I thought I had a virus. I didn't do anything with it until the time of my birthday when my boyfriend said he would have it repaired for my birthday. We took it back to Best Buy and it was sent to have repairs under the warranty. Toshiba replaced the motherboard, it wasn't a virus after all. I got my computer back on or about 8/18/11 and everything worked fine until 10/25/11 when the exact same thing started happening again.

I contacted Toshiba and they said they couldn't fixed the problem without me paying for it, warranty on repairs are only for 30 days. If the same thing has occurred again within a 2 month period, I believe that it is a defect in the computer itself and should be repaired at no cost to me for the defect. I have read what other people have posted on here and other websites and found that there are many people with same problem. Toshiba CS basically told me that they don't recognize the problem and it serves their best interest not to fixed my computer with me paying for it. I didn't pay over a $1000 for something I have to have repaired for the same thing over and over again.

The second hard drive failure in 2 months time. Turn around for first repair is 3-4 weeks. Second repair has better turn around (2 weeks), but they shipped the computer to the wrong address. We'll see how long this repair lasts once it is shipped to the correct address. I would buy something other than a Toshiba.

I brought a Toshiba laptop and I didn't use it that much. But as soon as I started using it, the screen messed up, so I sent it in to see what the problem was. They said the LCD was damaged and to my surprise, the three year warranty I purchased doesn't cover it. They expect me to pay over three hundred dollars to have it repaired. A brand new laptop, they should have to pay for the repairs not me.

I recently purchased a Toshiba laptop. It crashed within a week. They replaced the motherboard for the laptop. After a month of this replacement, the hard disk crashed and I lost all my data. And again after 3 weeks the system crashed and this time I sent it to their technicians in Toronto. I receive the computer after 3 weeks and again it crashed today. It is refusing to boot up.

I have hardly used this computer and I think I wasted my hard earned money on this junk. I am still waiting for a replacement of a new computer since I think that there is a serious issue with this computer that was provided to me.

I purchased a new Toshiba Satellite laptop approximately 3 months ago. I have always liked Toshiba. I owned another Satellite computer for many years and I never experienced any negative issues with it. It is only now that I am having problems. Anyway, I am the mother of five children with another on the way. I have returned to school to further my degree and used student loans to pay for my laptop. Within the first month of using it, I began to have problems with the keyboard. I would hit a key and the letter would not show up and when I would try to type a paper, the letters would show up delayed.

I also noticed that when Windows would pop up I would get a couple lines on my screen and hear a static sound. Two of my keys had also popped off but were not broken. I was able to put them back on. I contacted Toshiba to complain about the keyboard. I did not complain about the other issues at that time because I seemed to be the only one that noticed them. When I asked others including my husband, they could not see or hear what I was talking about. Anyway, the technician on the phone told me that the keyboard would probably need to be replaced and it would be covered under the warranty.

Then I mentioned how I couldn't believe this happened so early on and that even two of my keys popped off. Then he told me that if the keys popped off, the keyboard would not be covered under the warranty. I tried to explain they were not broken, but he kept referring to them as such. I decided to hang up and forget about it because I was getting nowhere. I still continued to have keyboard problems and also noticed the computer was beginning to get excessively hot. I was also having issues with the ac adapter connection in the computer and the cord along with the occasional lines on the screen.

About two weeks ago, I was in the middle of school work when I got a huge white block across the top of my screen and within seconds my entire screen was full of lines and a large black blotch in the top left hand of the screen. It looked to me like the LCD ruptured. Of course, I contacted Toshiba get a repair order started and have the shipping box sent to me. I pack it up and my husband takes it directly to FedEx. There are two people in front of him, both shipping their Toshiba laptops to the same location as mine. The person at the counter even made a comment. About three days after they received my laptop, I got the news of what they say was wrong with the laptop. My hard drive was bad and the LCD screen is broken. They replaced the hard drive, but the screen was $308.00 because it is not covered.

I sent an email back asking how could that possibly happen when that laptop has never left my sight, has not been dropped, or stepped on. I also asked them if they found out what was wrong with the keyboard and the USB port that was not working. I told them that the repair would have to wait until next week when my husband got paid because I did not have the money right now and I should not have to pay for this anyway. I received an email today stating that the hard drive was replaced, the power cord was replaced because there was no power in it, they replaced a component within the keyboard, did not find anything wrong with the USB port, and the LCD was broken. They shipped it back stating I was refusing to pay for the uncovered repair on the screen.

I was stonewalled by Toshiba's tech support, and stonewalled by the escalated "PR" person--and truly stonewalled by the "PR" person's manager, who "does not take calls." I posted the complaint below here, and on several other sites. What do you know? But don't I get the sweetest, most cloying voice mail from a Toshiba person wanting to see if they can "make things right" with my Better Business complaint?

Well, it's a day late to help me out. They had their chance during the hours that I spent on the phone with their front line personnel. I have already returned their defective laptop (for the second time), and the final time, taken the cash and bought a competitor's PC. And, unlike the Toshiba, this PC prompts you to make the backup CD's automatically, before you have a problem.

And, unlike the Toshiba backup CD creator program, this PC actually runs a verify process after each CD has been created to ensure it made a good readable CD. Before you need it, run it, completely erase the hard drive, and then discover one of the necessary CD's is unreadable. Bottom line: stay away from Toshiba.

I bought a Satellite laptop. It is made of a set of recovery DVDs through the program provided to do so. The process went seemingly perfectly. I had a serious problem on the laptop that called for a restore to fix, and it proceeded through disk 1, asked for disk 2, but disk 2 was blank. The Toshiba program failed to write anything on disk 2, but acted as if it had, leaving me with an incomplete recovery set. It is now formatted and useless hard drive.

I called their support and I was directed to a hidden and protected partition that has the recovery process that can be launched, and it seemed to work. But, no! It wanted disk 2 even though it was running from the hard drive. So their "recovery" program was defective from the get-go.

They are willing to have me ship it back for warranty repairs, but I need this PC and can't wait the indeterminate amount of time it will be gone for. I asked for a set of recovery DVDs to be sent to me instead. They will ship them to me for $24.00 plus freight costs. They will not budge on this, and their PR rep says her supervisor "does not take phone calls".

Well, I won't buy Toshiba junk anymore. I am returning this PC to the retailer for a refund and will never buy another Toshiba product ever again! All this customer ill will for $24.00.

I have a Toshiba laptop, model Satellite L655-15X, and serial number **. The date of purchase was December 9, 2010. Since three months, the laptop fan speed increased and failed to shut down. The laptop was given for repair to the Toshiba service center at Riyadh as working condition, with the mentioned fault, on September 10, 2011, and the laptop was rejected as dead condition.

They are the worst customer service I have ever dealt with. While trying to get technical support for my Toshiba laptop, I was told to wait for a call back from a more advanced technical support. I had to call back a couple of days later and was disconnected right after giving them my information. That happened 3 times. After fixing the computer on my own, I tried to get my $35 technical support fee back. Good luck! There is absolutely no effort to try to make the customer feel like they are a priority, and they don't care!

I bought my Toshiba laptop on August 11th at Wal-Mart. It wasn't the most expensive laptop, but it suited my needs as a student. When I took it out of the box, the computer felt cheap right away. It was so flimsy and poorly made. And I noticed the plastic border edges of the screen were not fully attached to the screen. I knew it was an issue. But class was starting and I just didn't have the time to take it back. Well, after a month of using the computer, the right hinge broke. I didn't drop it at all. It just broke. It took me awhile to contact Toshiba because of school, but I eventually did a few weeks ago. They charged me $24.95 for shipping! It took a week for the laptop to "arrive" at the repair depot, and two days to repair it, then 5 business days to get back to me. I just got the computer back today. Nothing has been fixed despite the little sheet they included of what had been fixed. The computer also has dirt on the bottom and edges! I'm very dissatisfied with Toshiba.

I have a Toshiba Satellite L450136 laptop. I purchased this laptop on November 2010. The left mouse has been repaired, and now, October 2011, the screen is blank with nothing working at all. I have been told that the motherboard is not working. Toshiba do not want to know. This laptop is for a 12 year old boy for school. How can he do his homework? I cannot afford another laptop. He is brokenhearted.

I bought a Satellite A660 at the end of April. Within three weeks the hard drive failed beyond repair. After months of trying to get a refund, hours on the phone, and being treated horribly including being told that a supervisor refuses to take my call, I relented on the refund and opted to have the computer repaired. It is now October 19th and I just got the laptop back. Now, right out of the box, the keyboard is malfunctioning and I'm again being told I need to send it in for repair. How is this even possible?

I purchased a Qosmio X505 in December 2009. The computer starts to reset itself since March 2011. I sent it to Toshiba's authorized repair center. After 7 months, they couldn't get my computer back to work, because the motherboard is not available. I placed others in National Parts as Toshiba told me. But they said that they no longer have it as Toshiba put that part in obsolete state.

I purchased my laptop 22 months ago and it failed completely. I have now learned that there has been a problem with the motherboard with this particular model (l500) worldwide and it's difficult to get a replacement motherboard. Why do we have to pay for faulty equipment worldwide, surely when it's a very common problem with a specific model? We should have the repairs done free of charge or have a replacement laptop.

In 2009, I purchased a Toshiba Netbook computer model NB205-N211, for my daughter. For the past year, the machine has had problems booting. It does nothing except the power light comes on, the hard drive starts for about 3 seconds and then it sits there. My daughter discovered that letting it 'cool down' by removing the battery and unplugging it worked but she never told me about it until recently. The machine may have still been under warranty when it first failed to boot. I researched the problem and found forums with hundreds of people complaining about the exact problem. The most popular solution was to put the computer in the refrigerator for a while. That was the last thing I tried because I know that is not a good thing to do to a computer but after trying other things I gave up and put it in front of an air conditioner.

In less than 5 minutes the computer booted. This was after trying for several days with no luck. It seems to stay running as long as it is not powered down again. I work with computer problems daily, professionally, so I have some understanding of these kinds of issues. I am convinced that there is a problem with the system board. I called Toshiba and they will not acknowledge the extent of the problem. Instead, they told me to do a System Recovery. All this will do is erase all of my data and restore the software back to its original state. A total waste of time. They also gave me this advice knowing that the computer would not boot. A system board replacement will probably cost over $200. I can tell that the Toshiba support rep, Laurie **, that I spoke to on Oct 12 was reading from a script. They are trained very well to deny any knowledge of problems with their computers and then give totally crummy advice and try to sell you something else like repair service. This computer cost about $330 so spending $200 to fix it makes no sense to me.

I also have another Toshiba Satellite Laptop Model M305D that has recently failed with a bad system board. Toshiba told me that the hard drive was bad so I purchased one but that was not the problem. That computer is also less that 3 years old. So I have 2 Toshiba computers now that have major problems that started after only 2 years of use. Toshiba should own up to these engineering defects and offer a replacement or free repair. The time I have spent on these 2 computers I will never recover. But I learned a valuable lesson and that is never to buy Toshiba again.

On February 28, 2011, I purchased a new Toshiba Satellite L655-S5155 laptop. About two months ago, my CD/DVD burner quit working. It still has power to it, but the motor has burnt up and will no longer spin the disc. I have called several times; I spoke to a supervisor and a case manager, with NOTHING but the runaround. I cannot go without my laptop for a month or more; shipping it in, and waiting for it to be fixed and shipped back. I work on computers and small electronics for a living. I asked if they could send me the part, let me install it and ship the old one back to them. They replied, "That's not within our policy sir. I am sorry, but that cannot happen". I asked, "Well, how about letting me take it to a repair center?" They gave me the only two numbers within 75 miles. I called both places.

Both repair centers told me that, "Toshiba changed their policies, and they can no longer work on satellite computers, only Satellite Pro's and above". So, I called back and spoke to the case manager again! I reminded her that she has a job because of me, the consumer, and they should worry more about accommodating the customer instead of making ridiculous policies. I still got the same ** (for the lack of a better term). So, here is what I have decided to do. I am buying the part on my own, and I am mailing you along with the BBB, plus anyone in the market for a new computer will know about this. Trust me. A lot of people ask for my input on computers. So, I figure this will at least cost them $40,000 in lost revenue. So, I hope that $40.00 part was worth it Toshiba. Enjoy!

While deployed to Iraq, I bought a Toshiba laptop which I now gravely regret to have done. Anyway, recently my wireless chip quit on me, and I was only able to connect to the internet using an ethernet wire. I called Toshiba customer support and gave the representative a detailed report of the issue I was facing. I explained to the representative that I was only trying to obtain information in order to purchase the wireless chip which I need in order to connect to the internet by wireless means. He stated we needed to perform some troubleshooting steps in order to see what the issue was with the computer. This is after I told him numerous times what the issue was.

After I performed the initial troubleshooting steps he gave me, the issue still was not resolved. And he stated that in order to troubleshoot the laptop further, it will be a $35.00 fee. Once again, I told him I just needed the correct information in order to replace the chip to fix the issue I was having in trying to connect to the internet. He stated I will have to pay $35.00 dollars in order for him to assist me any further. I then asked him approximately four times if he can guarantee me when I am charged $35.00 that my issue will be resolved. He stated yes. After hearing this, I agreed to pay $35.00 in order for the representative to further assist me. He then instructed me to back up my laptop to an external hard drive, for which he gave me step-by-step instructions on how to it.

After I was finished backing up the computer, once again, I called the company for further instructions. The representative on the phone asked me, "Now that your laptop has been restored to the factory settings, does your wireless switch work?" I informed the representative I am still having the same issues I initially called about, and he told me the wireless chip needs to be replaced. I told the representative that's what I initially stated when I first called, and his only reply was "I will have to transfer you to the out-of-warranty support section," so I can obtain instructions on where to send my laptop in order for it to be repaired. I then asked the representative if they can now assist me in restoring the information on the external hard drive back onto the laptop, and he stated they are not trained on how to do that. I told the representative that makes no sense at all, and asked, "How are you able to instruct a customer on how to do something but is unable to fix it?" Once again, he gave me his rehearsed line of "we are not trained on how to restore backed up information to a laptop or computer." I asked the representative to transfer me to the customer complaint department, but the department was closed.

The following business day, I called the customer complaint department, and after explaining the issue I was having to numerous representatives, my call was bounced around between the customer complaint department and tech support. To this day, my laptop still has the issue I initially called the company about, and my backed up information is on an external hard drive.

Too bad, I cannot choose zero as rating choice. I will never buy another computer or any other appliance from Toshiba again. In more than 30 years, I have owned computers made by Apple, Dell, HP, and Toshiba, and Toshiba by far is the worst. I purchased an L505, a little over a year ago and have had nothing but problems with it since. The inability to connect to an internal network drive is one of the many things wrong with it, and the fact that while typing on the laptop's keyboard often will end up deleting your file irretrievably is another. The keyboard and cursor pad have minds of their own. However, the fact that I am unable to use a wireless connection other than my home makes having a laptop pointless.

This is my worst customer experience in a long time.

I sent my laptop in to be repaired because I spilled some water on it. It was my fault, so I paid for the replacement of motherboard and RAM and actually believed that it would be 5 to 10 business days for me to get the computer back. It has now been three weeks under repair, and there is no ETA on ordered parts (this is a Toshiba depot, is it impossible to have standard parts in stock?), and the customer support center and the depot has been shuttling me back and forth. They actually had the gall to blame the delay on 'physical damage' to the laptop (yeah, that's why I sent it in for repair!). No attempt to take responsibility for dropping the ball - pathetic.

When did this become acceptable?

Lesson: don't buy Toshiba, or forget the warranty - assume if it breaks, you'll just replace it, or make sure warranty covers 3rd party service to avoid this depot nightmare.

The motherboard was found faulty resulting to loss in battery backup and inability to boot the system. The fault was observed after the expiry of warranty period (within two years). I need to understand why a customer has to pay another Rs 15,000 to get the original motherboard though he had paid a net of Rs 41,000 at the time of purchase. I need the explanation from Toshiba why the money I paid at the time of purchase has no value. I do not want to make any claim but at least Toshiba should make a survey of their product and check out if the product is worth giving the service to customer. Product is model number PSMC3L -02600H Satellite - M200 with serial number 87130964Q.

On 6/I4/2011, I went to Micro Center to purchase an Acer laptop (as I had an Acer previously) but was talked into a refurbished Toshiba Satellite C655D-S5130, because it had a "better processor" (my mistake is trusting the salesperson at Micro Center, but that is another story). Total cost with service plan was $329.98. It came with a limited 90-day warranty.

89 or 90 days after my purchase, the screen didn't work on 1/2 of the screen and looked like there was a leaf inside the screen. I went to Micro Center the same day to see if they are an authorized repair center. Yes, they are, but they said Toshiba won't cover the cracked screen. That is upsetting, of course.

I went home and called Toshiba. I don't know the name of the person, but they seemed to have an Indian (the country) accent. I am assuming they outsource their call center. They said they will not cover it, because I accidentally damaged it (huh? really? If I dropped it and the screen was cracked, I wouldn't be calling you). I then talked to the supervisor (also with an Indian accent). I try to tell them I did not drop it, kick it, step on it, or give it to someone else to use (the first customer rep seem to insinuate that I gave it to someone else). I also tried to explain that a product, like a screen, should not break under normal use within the first 90 days of purchase. For example, picking up and setting down a laptop and opening and closing the cover/lid should not damage the screen. This was to no avail. I was pretty upset at the end of the call and felt screwed over (I told the 2nd rep that).

I found out a replacement screen is at least $350 on Toshiba's website. Yikes! However, I was able to take the computer apart and found a new screen on eBay for $68. I ended up putting the screen in with the help of a tech-savvy friend. I then wrote Toshiba a 9/22/11 letter. For your information, it has some repetitive info in it. I received a call on 10/2/11 from Marisa in the "Escalation Department" (interesting name). We spoke on 10/4, and she just said the same thing. My steam had run out, so I just told her thanks for the call, although I cannot do business with Toshiba again.

I am just reading all the complaints that people have posted concerning Toshiba netbooks. I have a N305 that is just out of warranty and prior to my $400 dollar investment, I wish that I had investigated the complaints and disrespect that the company is receiving.

Online, people were praising the low cost of netbooks, saying that you can't go wrong and worst comes to worst, and they are disposable, so replacement is the way to go. That is **! I'm sure with the world in the shape it is in, cannot simply make an "inexpensive purchase" like this, each year. What's more this company makes the repair of my FL inverter not practicable, by attaching it to the screen doubling the cost of replacement cost, ($100) expect me to pay them up to $160 for repairing the defective part and further insulting me by charging $40 to the bill for shipping. Cost not to exceed $390 for a computer that retailed at $400.

They should be made accountable for their manufacturing or not put a product, like this out on the market. I invite anyone who reads this to contact me and investigate starting a class action law suit to bring an end to what seems to be a trend in manufacturing industry practices, these days. People have been known to win a lawsuit after signing a release from injury, when they are injured and I like many consumers feel injured, because as I told them at Toshiba, technology should be the only thing that makes their product obsolete and not due to the quality of their workmanship or manufacturing defects.

I purchased a Toshiba laptop from Best Buy in Warwick, RI in April of this year. Also, I bought a Geek Squad Protection. The Best Buy employees set my computer up, but they never informed me of a recovery disk. So 1 month later, when my computer stopped working because of a faulty hard drive, that was when I learned that I needed a recovery disk. My computer was sent out and returned 1 month later.

I traveled a lot and I was also in the process of relocating. So in early September, when I settled in Atlanta, GA, I contacted Toshiba to order my recovery disk. Amazingly, the $24.00 price that I was quoted a week earlier had risen by $10.00. I was informed that my disk would arrive in 3-5 days and my $34.00 was for the shipping and handling.

Five days went by, but still no disk. I called and inquired about it. I was told that I was misinformed and that it was actually 6-8 days. So when 10 days went by (all of these were business days), I called them but I was told, again, that I was misinformed and that my $34.00 was for the right to use the disk. It was not for the shipping and handling.

So today, which is 13 days into my ordeal, my disk finally arrived. I plugged it into my computer, but nothing happened. I called technical support and after 5 minutes of trying things, I found out that they only sent me half of what I needed. I called the "personal number" of Brenda in customer relations. I talked to a person named Chad. I told Chad about my ordeal and asked if Toshiba would be willing to send the missing part overnight considering that they have failed me several times already. He told me that it was not possible. I then asked what my chances are for a refund considering once again the failure to fulfill job duties. He told me that it was also not possible. I then asked to speak with a supervisor but I was told that I cannot. That was a lie. So then I asked when my order will be shipped. He said, "I don't know. There are orders in front of it." I asked if he can bump it up since their failure should not be my fault, but he declined. I asked again for his supervisor but he said no. I then called the corporate office to file a complaint. The person whom I spoke with there told me that I have been overcharged and that he would direct my call. That led me to the escalation department, which I was asked to leave a message and I would be contacted within 24 hours.

The lack of compassion for a customer from both Best Buy and Toshiba for their failure to meet customer needs amazed me. When did mediocrity become acceptable in this country? I will never again use Best Buy or Toshiba. If I did not pay $1,000.00 back in April, I would throw the computer out the window.

My mother purchased a Toshiba satellite laptop for me as a gift on 4-21-11. The Hard Disk Drive (HDD) crashed around 9-03-11 and the toggle button for the mouse stopped working. I returned it to Best Buy (not easy considering I'm still recovering from back surgery) and they serviced it. They claimed that it is just a software issue. It still runs excessively hot, so I know it's the HDD regardless of any software issues. I've spoken to both the general store and the geek squad supervisors. The former said they would speak to the tech supervisor and return my call, which she never did. The latter was not kind to me at first and then, he basically denied what he said.

Early December 2010, I purchased a 12" Toshiba Satellite A665 laptop at Best Buy in Albuquerque for $600.00. The computer was "bad" right from the box. In Dec. 2010, I drove three round-trips at 5 1/2 hr driving time per trip (yes, I live way out in the boonies and drive to town once a week). The computer finally malfunctioned for a sales associate. It was promptly replaced with another new Toshiba, still in the box. In Feb. 2011, the laptop was only three months old when it quit. It was mailed back to the manufacturer for a new processor. Upon its return from the manufacturer, it sat at the Best Buy store while I was out-of-state for 2 months. I notified Best Buy by phone that I would be unavailable to pick up the machine. I gave a date by which I would return and drive to Albuquerque to pick up the machine. They said, "Okay, no problem."

In April 2011, I picked up my 5-month-old computer. The battery was shorted out internally and would not accept any electrical charge. I went back to Best Buy. I put a request for "new" battery on my credit card, to be reimbursed when the "now old" battery was returned to the manufacturer. Now, my 8-month-old machine will no longer play DVDs. Toshiba claims that the warranty period applies from date of purchase of the 1st, "original" computer, even though it had been replaced by another new computer and then by a new processor. But the id number is different!

In actuality, even if that were their method of determining a warranty period, the first, "original", computer is not yet one-year old. And as defined by their warranty period system, it would still be under warranty. However, Toshiba refuses to honor, inspect, or even consider replacing or working on the machine. This business ethic would never be allowed in U.S. of A. So, how do they get away with it? Needless to say, I shall speak widely of my unsatisfactory treatment by Toshiba, my monetary loss, time loss, out-of-pocket expenses, and the many telephone calls with interminable periods on hold, and then sometimes getting disconnected/dropped. But then, I do have a wonderful, dependable, affordable Dell computer that I had to purchase while the Toshiba was either inactive or was "away".

When I sold computers many years ago, I noticed Toshiba's almost never were returned. I have a 2007 M65-9093 and a new satellite P770D with MS7 that I'm just getting used to. I am keeping my comments focused on Toshiba. There are at least some quality indicators that should always be observed.

The 2nd video output has now way to screw in the video output, which tells me that this is a cheap construction. Also, no rear ports, which are all placed on the sides. The volume control beeps and I can't silence it. I paid more than $1000 for this and it's ok. But not being able to screw down the second monitor means cheaper construction. I wonder if I should expect to find other shortcuts.

I purchased a Qosmio X505-Q885 in October 2010 through CostCo. I started having problems with the laptop freezing up about 3-4 months after purchase. Freeze up happened about every 4 days or so. Recently, I ran Toshiba's diagnostic tool and it found a hard drive problem. The system freezing has progressively gotten worse. I called CostCo Concierge services to get warranty assistance (still under the Toshiba one year warranty at this point). CostCo representative #** took my information and we called Toshiba.

We talked with Jerry and he informed us that he could send us a box and label, and that the Depot would fix it. I questioned him as to the need to send it in instead of having Toshiba send me a new hard drive (which I could then dupe the old drive to and install, a part of my job that I do fairly frequently for others). He "checked" to see if that was an option and I was informed it was not and that, were they to do so, it would void my warranty. I asked to speak to a supervisor and was put through eventually to a Case Manager named Paul.

Paul explained that he could not authorize the shipment of a replacement hard drive. I asked why that was because their policy, as stated, says: "Toshiba Notebook Depot Service ++. This service option will be available for the duration of your limited warranty period. The Toshiba Notebook Depot offers customers a fast and convenient repair solution for In-warranty service. If a problem can not be resolved by the Toshiba Customer Support Center (TCSC) at 1-800-457-7777 or by a replacement part that can easily be replaced by you, Toshiba will provide you with a shipping box and a prepaid return label to ship your notebook to our depot repair facility. Toshiba employs highly skilled technicians that operate under strict factory guidelines with demonstrated service excellence. The Toshiba Notebook Repair Depot is the premier solutions provider for all your repair needs".

This would imply that since this is a warranty repair, I could receive and replace the hard drive myself (being that it is "a replacement part that can easily be replaced by you") and not void my warranty. I and the CostCo rep read this statement repeatedly to Paul and he kept saying that he wasn't authorized and that it would "probably" void my warranty. That my only option was to send it to the Depot for 7-10 business days (so be without my only business computer for 7-10 business days and have it returned to me with the base Windows 7 installed and then have to reinstall all of my stuff, another 2 days worth of work. Essentially, 2 weeks without my business laptop).

The CostCo rep asked if we could talk to a supervisor in the warranty department (Paul had indicated that perhaps, the Warranty Dept. might have a different take on the situation) and Paul said that he could forward us to the Warranty Dept. but that if we told them we wanted to speak with a manager or supervisor, that we would be redirected back to the Case Managers (implying that the Case Managers would have the final say and that the Case Managers could ignore the warranty policy at their whim essentially). He said that I could try to contact the Depot directly and see if they would send me a replacement hard drive, but he didn't make it sound as if it would be successful.

I then asked about taking it to a local "Toshiba Authorized Service Provider". On the same page that tells the customer what the Depot service provides is another section detailing "Carry-in Service by a Toshiba Authorized Service Provider" and it states: "Toshiba's network of Authorized Service Providers provides both In and Out of warranty repair service on Toshiba products. We recommend calling your preferred support provider to confirm the providers operating hours prior to bringing it to them. Customer must pay any shipping charges, insurance, taxes and duties associated with shipment of the Product to the Authorized Service Provider. Toshiba may in its sole discretion change the number of Authorized Service Providers available to deliver warranty service at any time during the Limited Warranty Period."

Note that it specifically mentions of in-warranty repair and mentions that the costs that the customer must pay would be related to "shipping charges" and any insurance, taxes, etc. related to those same shipping charges. Paul informed me that:

1). I could take it to an Authorized Service Provider but the repairs would be at my cost (Toshiba's idea of "Authorized Service Provider" being a place that is Authorized to open and fix the computer without voiding the warranty, not be paid by Toshiba for In-warranty work) but that,

2) My warranty on the computer didn't cover that anyway. So essentially, the In-warranty work that I would have done and paid for out of my own pocket would, it sounds like, void my warranty anyway since I don't have the warranty that would not cover that type of work anyway?

My complaint is that Toshiba isn't living up to the part of their Depot service where I can replace the hard drive and not void my warranty. The part should be shipped to me from their Depot so I can do the service myself (since it's still all part of the warranty). CostCo managers in their Concierge service are attempting to get Toshiba to honor that part of their service statement, but I don't hold out much hope.

I purchased a Toshiba Satellite laptop in June 2011. Within two months, a series of lines appeared on the monitor. I researched this issue on the Internet and found that many Toshiba customers had experienced the same issue. I called Toshiba customer service but was told that this issue could occur due to user's mishandling of the laptop. I explained that the laptop had not experienced any trauma but the rep was adamant that it had to be caused by the user. If I wanted it fixed, I would have to pay a fee.

The rep refused to acknowledge that there could be a manufacturing defect with the product. However, given the large number of similar complaints that I found on the Toshiba website and on other blogs on the Internet, I believe that there is a real issue that needs investigation by Toshiba. It would appear that Toshiba has quite a racket going--selling a defective product and then trying to get customers to pay to fix it.

I bought a new Toshiba 660-x in April of 2011. I have sent it back three times for repair and each time, they say they have been able to duplicate the problem and have fixed it (slow Wi-Fi speed and variable speed). They have had this computer more than I have. I have two other laptops that have no problem with the Wi-Fi. I could not stream Netflix or even YouTube video. It's just not acceptable for a new computer. If I can't access the internet, what good is it to have a laptop?

I am returning my Satellite A665 to your repair depot for the third time since my purchase in May 2011. My first fault symptoms were "blue screens", lock-ups, and system freeze. My laptop was repaired on 7/27, HDD replaced. After a few hours of operation, the laptop began to vibrate, and emitted a very noisy humming sound. I returned it for the second time, and another HDD was replaced. I received my laptop today and immediately after boot-up, the PC locked up and displayed a hard drive error message on the screen, and froze the laptop.

Toshiba has a very angry and frustrated customer. I am an independent consultant, working with executives and high-profile clients in VC and Private Equity. I have been without my computer for three weeks, and my livelihood has been compromised. I have been on exhausting calls with your technical support center, and the level of customer care and customer satisfaction was absolutely unpleasant. The call experience was ghastly hold periods for 45 minutes, dropped calls, no return calls, unsympathetic case managers, multiple transfers, etc.

I asked for the explanation of Toshiba's new or ETN replacement policy. The case manager, Rose, was unaware of an official policy. Her recommendation was to have it returned on a VIP status. I purchased a lemon laptop and have zero confidence in your depot's ability to correctly diagnose and repair the unit.

I am on business travel next week, and I have to purchase a new laptop to conduct business. Obviously, never a Toshiba laptop or other Toshiba products. I am very motivated to take your laptop as a show-and-tell item to express my appalling experience and terrible sentiments about your laptop to my Private Equity and Investment Banking clients. I am seeking resolution from Toshiba and request executive attention to my plight.

I am a former executive of Solectron Global Services, Motorola Global Mobility Services, and Palm WW Reverse Logistics. Therefore, I am extremely familiar with the service, CRM, reverse logistics, and repair depot operations. There is an obvious a process escape at your repair depot during extended burn-in, or extended reliability testing. Secondly, your tech support case managers need to be empowered to make decisions on multiple loopers to promote customer experience, enrichment, and preservation. An investment in an advance exchange stock is a strategy Toshiba should employ for cases such as mine. It keeps a unit in the hands of your customer; thereby, the depot can perform extended tests to determine root cause, identify inherent design issues, component flaws, or manufacturing process concerns of the suspect unit.

Below is the case history of my unit. Toshiba can also review the call history recorded with your tech support group. I am requesting for a new replacement, or my money back. I prefer the latter, considering my reluctance to Toshiba's product quality. The Best Buy receipt is included with my letter.

I purchased laptop for my daughter's 1st year in college. Purchase made on 7/31/11. I also purchased Best Buy Geek squad additional coverage.

Twenty-five days later, the computer is not working and my daughter leaves for school tomorrow. Best Buy said it needs a hard drive, which is covered but I have to order a recovery CD from Toshiba. Toshiba is trying to charge me $25 shipping for a plastic CD.

So far, I am totally disgusted with Toshiba.

The left mouse button on the touch pad assembly gradually lost its 'springiness' and eventually stopped returning to the up position altogether. I suspect that the plastic tabs holding it in place were too thin or broke under the repeated stress of regular-use clicking. The laptop was less than one-year old and so it was still within its warranty period. After coordinating with Toshiba and sending it to the repair depot, Toshiba classified this as "Service made necessary by accident, misuse, abuse, neglect, improper installation, or improper maintenance," and refused to cover repairs under warranty. Instead, they offered to sell me an extended warranty for $175.99 which would cover the damage.

The last person I spoke with (Russell, a Customer Relations Manager) initially refused to tell me what part of the warranty contract they were invoking, in order to refuse coverage. Then he tried to tell me that the above classification was just another way of saying"'damage" and so was not covered. After spending a good 20 minutes trying to tell me that it doesn't matter what the actual warranty contract says, he finally made the explicit claim that this service would be denied because of "accident, misuse, abuse, neglect, improper installation, or improper maintenance."

I, of course, dispute the categorization of normal use of a mouse button as "abuse" or "misuse." I feel that the part failed due to a material defect within the button and that I put no undue stress on it. Russel claimed that my statements about my usage didn't matter and that they couldn't tell if I had "abused or misused" the part, but that they were going to deny coverage under the abuse and misuse clause anyway. He then refused to escalate my call any higher, and told me that my only recourse was to seek redress through 'alternate means,' which I took to mean small claims court.

After reading several similar reports, there seems to be some evidence that Toshiba might be systematically classifying all such materials defects as abuse by the consumer in an attempt to get out of paying for the repairs as contracted by the warranty. It is most certainly a coercive tactic and one that is probably illegal in most jurisdictions as well.

On January 23rd 2011, I purchased a Toshiba laptop at Best Buy. Every time I tried to use the CD/DVD, I was never able to get it to work. I got this laptop for my business and since I really needed to use it on a daily basis, I postponed having it checked until July 14th.

I explained to the attendant at Best Buy that the CD/DVD would not read or write and that I was not sure if I was doing something wrong. He checked it with two different disks and tried updating it and it did not work. He told me that he had to send it out to Toshiba because that kind of service could not be done at their location. I asked him what would be done and he indicated that the CD/DVD drive would be re-installed. I asked how long it would take and he said two weeks, which I wasn't happy about but he gave me the option, to bring it in at some other moment. I decided to leave it since eventually, I would have to take it back.

On August 4th when I picked the laptop from Best Buy, I was told that the laptop had no programs. Also, that I needed to purchase the restore disk from Best Buy for $199.00 and they would install the programs on the laptop. I was shocked to hear that. I told the customer service representative that the laptop was under warranty. At that moment, she explained to me that I should have made a back-up DVD with my programs before taking it in for service. I told her that I was not aware or was not duly informed before leaving the laptop. I explained to her that it would have been impossible since the CD/DVD was not working and I asked how I could have done that. I asked her if I had any other option and she gave me the Toshiba service numbers for me to call to get the restore disks. In order for me to receive the laptop back, I was told that I had to sign a paper that indicated that the repairs have been performed in a matter that was satisfactory to me. I had no option but to sign which I feel is not the way of doing business. They should give the option to the customer to receive the laptop even if it's not to the customers' expectation and satisfaction.

On August 5th, I called to inquire and I was told that there was a charge of $24.95 for the shipping charge of the disks and they assigned me a case number. I did not put the order since I wanted to speak to a supervisor to request the fee to be waived since the laptop was defective since the purchase date and it was under warranty. I did not feel it was right to have to pay.

On August 8th, I spoke with Ms. Kathy, the manager, and she explained that the fee could not be waived because it was the shipping charge for the third-party that creates the disks. I explained to her that I felt the fee should be waived or picked up by Toshiba since the laptop was defective when I bought it. She insisted that there was nothing she could do. I most certainly do not understand this type of customer service whereby, the client seems to have no type of recourse and is stuck with a defective product. As you know, there were many brands I could have chosen but after doing my homework, I realized that Toshiba was the one for me. In the corporation I work for, I have used Toshiba for the past fifteen years.

Today, providing excellent customer service is the best strategy for any company. In the current economic environment, hundreds of businesses are failing, downsizing or restructuring everyday. Granted, businesses fail for a variety of reasons, but those companies that do not provide excellent customer service are among the first to go.

Since the laptop was defective from day one, I am requesting a refund issued to me for the $24.95 shipping cost that was charged to my account.

I purchased a laptop from a local retailer on August 13, 2010. After 7 months, it crashed and never started again. We sent it to Toshiba Canada for servicing under warranty. After 2 full weeks of "servicing" it came home to us, same problem still.

So, after much fighting with a few "case managers" I sent it back to them. This was in July 2011. It took them until Friday, August 12, 2011, to finish with our laptop. Coincidentally, it was one day before my warranty expired when they tested my hunk of junk and was sent home a completely untouched laptop. I have been demeaned, humiliated and degraded in speaking to those who call themselves managers. I've been yelled at, and called names. As far as I am concerned, it should not have taken 5 months to fix a warranty issue. I should be credited 5 months warranty. Although, I doubt it would do any good, seeing that every other person who has complained here had the same issues. It seems to me that Toshiba is just making money on some of these "lower end" laptops. If you can call $800 lower end to a working family trying to raise 3 kids, it's nothing short of foolishness.

I purchased a Toshiba laptop for my son for his education at an Army post, ** on July 17, 2011. Everything was working just fine until August 19, 2011, when the laptop just went dead. I contacted customer service, technical support REF# **. I explained my situation to them that I am in the military and will be leaving for another military post in just a few days. I told them that all I want is for them to authorize me an exception to policy, so I can swap out the bad Toshiba laptop for another Toshiba laptop at the exchange store in Camp Humphreys. They informed me that this is not in Toshiba's return policy. I informed them that I understand, however, I am requesting this exception to policy because I will no longer be in Korea with my son who resides with his mother in Korea.

I find it hard to believe that Toshiba would not grant an exception to the policy based on my situation. With the exception of a young man named Jesse (I think), your case manager "Justin", who hung up on me, is lacking several basic customer relations skills. I hope that someone at corporate office will follow up on this case and educate Justin on how to handle customers. Hanging up is not an option. Had I read all of the other bad complaints about Toshiba, I would not have purchased this laptop. I encourage anyone reading this to not spend their hard earned money in a Toshiba laptop.

I called Toshiba because I got a message on my computer that says, "this copy of windows is not genuine." They told me that my warranty is out, which was impossible, because I bought this computer in October 2010 and received it on November 2010.

From what I have read, your company has been known to do things like this, or even worse. I've wanted a Toshiba computer for a long time. And now that I have it, I only wish that I had gone with Dell or some other computer brands.

Now, they gave me the web warranty address but when you put it in, you will see more than one address so I don't know where to send a copy of my purchase. What a joke.

I purchased a Toshiba Satellite laptop in December 2010 for $400. It was opened and setup during the last week of December. Just over 30 days of using it, the keyboard completely stopped working. I had to send it in to be repaired which takes about a month for the process. When I received it back, the keyboard was not properly installed and it was popping out resulting into a damaged screen. So, I had to send it back immediately after receiving it. Again, I waited for another month without the laptop.

When I finally received it back, everything appeared to be working properly until about a month ago. The volume stopped working. So, I restored the computer, uninstalled the driver, reinstalled the driver, etc. Everything you could possibly do to make the audio work properly, failed.

On 18 Aug 2011, I had to call Toshiba again and was told to send it in for repair. I asked the technical support if I could find out about a replacement since I am having multiple issues with the hardware. He then transferred me to Pearl. She said there is no way to get a replacement or an extension on the warranty unless I pay for it.

I think it's absurd to pay hundreds of dollars from a company who sells defective laptops. In the end, I was told, "Too bad." Who protects the consumer nowadays? Why are these big companies allowed to steal people's money? I do not have $400 to give Toshiba. I am stuck with a lemon computer and if it breaks after the warranty, I am **. I paid for a product so I should receive a 100% working product. I would like a replacement but Toshiba will not stand by their product and replace this laptop. As a consumer, I want to find out who protects us from a company stealing our money.

Toshiba Satellite L750 only lasted 32 days! I received it on July 15th 2011 from direct web order. On August 16th, when I opened the laptop, I found a crack or displacement of the fluid inside the screen (no outside physical damage). I called the Customer Support Center, Tyler at 800-457-7777 and he sent me to Warranty Center for a reference number and told me that the problem was not covered under the warranty. Kenneth at the Warranty Center 800-240-7100 (8-5pm PST) said no reference number was ever given out, and the problem could not be fixed, as it was obviously mistreatment. This laptop has sat on a table for the last 33 days period. I asked Kenneth if the lid was meant to be open and closed daily, he said yes, then I informed him I had received defective equipment. He transferred me to Brennan, the case manager. He informed me that the problem was an excluded act in the warranty, and that I must have damaged the equipment. I maintained the equipment but it was defective, unless it was expected that the unit was to malfunction within 32 days of receipt. He told me that I would have to send it out to be assessed at their service center. I do not trust them (see this site for numerous, numerous stories of repair nightmare).

The company refused to allow any other option than sending it to their laptop depot for repair even though I am located within an hour of numerous qualified repair shops. Brennan told me that I did not qualify for an "ASP"- authorized service provider because of the model of the laptop which can only be sent to their laptop depot.

Under no circumstances is it acceptable for this laptop to malfunction after 32 days and the company be unwilling to accept responsibility for their substandard product! In addition, prior to purchase, under no circumstances was I informed that this laptop could only be serviced at one location due to the model I was purchasing! I even offered to send the computer to the Chicago location ( High Power Electronics) myself, but I was told that I could not do so. The local Best Buy estimates it would cost at least $400 to repair the $600 laptop screen.

No other business would be allowed to operate this way, blatantly ripping people off! I encourage any and all action necessary to remedy my situation!

This company should be slapped with a huge fine, strict rules for future business in the United States, a full financial and quality audit, and forced remuneration for all defective/shoddy equipment! Welcome to fair trade practices, and Chinese junk!

On or approximately October 2009, I purchased a Toshiba laptop model # L505D-S6957 and serial # 79557490Q.

Since I purchased this product, I've had a very bad experience. As far as the performance, it's been less than unsatisfactory.

My wife had to return her laptop battery for a warranty replacement. Toshiba asked her for her debit card number in case we didn't return the old battery. After promising her they wouldn't charge her unless we didn't send the old battery back, they promptly "authorized" $129 on her checking account invisibly. The bank charged her $125 worth of overdraft fees which they said they'd refund if Toshiba would fax them something saying they weren't supposed to charge her. After two days of phone calls with non-English speaking "customer service" people, I finally got George who spoke very good English as he told me I was pretty much **.

I bought my toshiba in 2008 and have had problems with it since the first year of having it. I have sent it to toshiba depot 3 to 4 times now and each time, i recieve it back with scratches on the screen, near the hand rests, and by the power button. When i complained about this, i was told that the scratches were already present when they received my laptop. (If the scraches were already present, why would i call to complain in the first place??) Then this year, my laptop was shutting off on me unexpectedly and the windows would freeze often so I sent it to toshiba depot again. I received it after 17 days and with more physical damage-- the bottom of the laptop is broken and the power jack is loose. I complained about this to the case manager ( i waited for a case manager for over 45 minutes) and was told yet again that the physical damage was already present as they had a record of it. There is no higher authority to complain to and to have this problem fixed. I spent so much money on this laptop and it all has gone to waste. I will never buy a toshiba product again and warn everyone else to not purchase a toshiba laptop as it comes with too many problems and the costumer service sucks.

I bought a Toshiba Satellite L510 Series on 06/11/2010. On 07/31/2011, it would no longer turn on. The warranty was already up, but I think that since it is supposed to be such a good product, Toshiba should replace it.

I will not buy another Toshiba product if they don't.

Copy of letter I sent follows:

Irvine, CA 92618

110-722-003378

The first time the computer was sent back the service went fairly well with the exception of being put on hold for an inordinate amount of time, being cut off, and then put on hold again to speak with a case manager. The second time the computer was sent back it was not returned as promised and it cost my new company a $10,000 order. I know this is not Toshiba's responsibility but the "IT SUCKS TO BE YOU" attitude and mentality presented by your professional case managers made a terrible situation even worse.

The third time the computer was sent back it was lost by the "wizards of Toshiba" and the only feedback I was getting went something to the effect "we told you it could be up to eight days ". The last time the computer was returned someone broke the edging going around the keyboard and to hide the mistake that person put some type of adhesive on the piece and stuck it down hoping it would stay. After a few weeks the adhesive did not hold and I again called Toshiba. The first case manager I spoke with agreed this was a Toshiba concern and would arrange to have the computer picked up and repaired. She was also going to call be early the following week with the information needed for the return. After a full week went by I called to check up on the situation and was told the case manager that I had waited too long. When I attempted to say Toshiba's 3rd party repair service tried to hide the problem by using adhesive making the it look good and last longer she let me know I was out of luck and there was nothing Toshiba was going to do.

If this woman and product are representative of Toshiba's best, Dell will thrive. I asked that this unit be replaced and was told the case manager could not make that decision. I asked the last case manager if I could speak with her immediate supervisor in hopes of getting this taken to the next level in the chain of command and was told she could not transfer me but would be happy to ask the supervisor to give me a call. Guess I should be surprised that I have heard nothing back. Do you treat all your customers in this manner or does Toshiba just have something personal against people trying to start up a company to provide solutions to some of the economic challenges our communities face today.

I did let the last case manager know I would attempt to contact an attorney who might be interested in filing a claim against Toshiba and she could care less. I implore you to review my case history and advise why Toshiba takes the stance they do. This system should have been replaced. Since Toshiba's third party contractor refused to accept responsibility for repairing the keyboard Toshiba should have done that as a service to a customer. I am in no position to dictate or mandate how Toshiba runs their daily business activities but what you are allowing is wrong and needs to be rectified. Based on the history of your organization I doubt I will ever hear anything back from you which is truly sad. However, I will post this letter on every Toshiba web site I can find. Copy will be sent to the better business bureau and anywhere else I can get a person or company's attention.

I purchased a Toshiba laptop about in July of 2010. Everything was working just fine. A year later, the left-click mouse button became loose and would get jammed under the case. I contacted customer service/tech support.

I was shipped a box to which I immediately packed my laptop and sent it in to the Repair Depot. 2 days later, I got an email from the Repair Depot stating that they found a leakage on my laptop that affected some areas of the laptop such as the keyboard. The leakage was not covered by the warranty. I asked if the left-click mouse button was affected by the leakage or was it caused by the leakage and they said, "No". I asked them not to fix the leakage and just fix the mouse since the mouse was covered by the warranty. The Depot refused to do so until I paid $325 for the leakage problem. I fought with the Depot and was told I needed to speak with a Case Manager regarding the issue.

I was transferred to the so-called Case Manager and was on hold for 30 minutes. I couldn't wait any longer and hung up. I called back again and got Customer Service on the line. I explained the situation and was told that I needed to speak with a Case Manager. I was transferred again and again, put on hold for another half hour. It was getting ridiculous. I hung up again and called the following day. Again, having to go through the same story and explaining the situation again. I told the person on the phone that I refuse to be on hold again for a Case Manager that I believe didn't exist. The person on the phone said that she was personally going to escalate my claim to a Case Manager and swore up and down that I would hear from someone within 1-3 business days.

3 business days later, I heard from no one. I called back again and got a hold of some sort of supervisor who of course, wasn't able to assist me and told me that I need to speak with a Case Manager. I told him I refuse to be put on hold again as I knew the Case Manager wouldn't pick up. Funny enough, he transferred me anyway, to which I was put on hold for another 30 minutes. Of course no one picked up. Needless to say, I was wasting my breath. I am now bound to file a complaint with Consumer Affairs and pursue legal action for not fixing my laptop (minor issue) according to warranty.

My laptop has not been working properly. Toshiba has been repairing it for several times but it still doesn't work. It is still under warranty and out of 8 months I have it, it was a month on repairs. They replaced the hard drive, was fixing web cam, replaced web cam, etc.

I bought a toshiba Satellite A665 about 3 months ago and it just kept shutting down for no reason, I called tec support and they had me send it in after numerous calsl and actually getting hung up on a supervisor agrred it was there problem and had me send it in and they suposedly replaced the hard drive. OK but now the Windows live mail will not work and i have tried restore and recovery but nothing helps. Well today after hours on the phone with a differant supervisor he told me i had to pay 24.00 shipping to have it sent back in. A 3 month old cumputer i paid 1200.00 for i now need to pay more money to get it fixed?

Thats extortion in my book as there warenty should cover it, NO??? DO NOT BUT TOSHIBA ANYTHING! save your money and buy something that works. look at all the toshiba complaints before you buy!

I purchased a Toshiba P505D-S8935 laptop, which retailed for $900.00 in Sep. 2009.

On Jul. 14, 2011, the laptop completely died. I contacted Toshiba about problem. They said that it was out of warranty and can only be sent to Toshiba depot to find out what problem is (was going to get charged for just looking at it).

I then proceeded to Google "problems with P505D-S8935" and noticed a lot of people with the same problem. I called Toshiba to investigate the problem, and their answer was again it was out of warranty and that did not want to investigate.

I think Toshiba is aware of the problem, but don't want to acknowledge because it will cost them considerably to recall. They have class action lawsuits placed on them for having faulty hinges on same laptop for hinges on LED screen.

I bought a new laptop a few months ago; it has been nothing, but trouble since I got it.

I had to bring it in for service once already. Now three weeks later, it is acting up again.

I called Toshiba and they told me they could set it back to the factory settings, but I have to back up all my data. I told them all I wanted from them was a voucher for a new computer, since this one is a lemon, and I was told that cannot be happening.

I will take this as far as I can go. With all the other complaints I have read, there has to be a lawyer who can get me my money back.

My Husband Burchell puchased a Toshiba (satellite) serial number 8A227030K from (AAFESS) on Fort Campbell KY on or about April 2011 to take with him as he deployed to Afghanistan he went on a mission just these pass weeks and called home to send me his laptop to call Toshiba to apply our Warranty Processing. Per Josh (Toshiba) will not repair his screen without a (cost)

I had a hard disk failure on my Toshiba Satellite after six months. I took it to the Toshiba Service, which is performed by Ideal SA in Greece, to fix it. Initially, they told me that I needed to pay 90 Euros for backup, if this would be possible, and then they would replace the HD for free as it was covered by the guarantee.

I accepted this and gave my laptop. After four days, they called me and said that no backup is possible. I asked them to give me for a few days my broken disk to try for backup elsewhere and then return it. They did not accept this so I called the German offices of Toshiba and they told me that they should give it to me for 10 days. I told them so, but they said that the old hard disk belonged to them from now on (which is outrageous since the data was mine) and that if I wanted the broken one, I had to pay 130 Euros. They would not accept me giving back the broken hard disk after buying it, neither the fact that I proposed them to charge my credit card for taking the broken hard disk and then returning the money after bringing it back.

I took the risk and bought the broken one, since I was not convinced that the disk was completely broken as they claimed. I just took it to another service and those people plugged it on another desktop PC and it was working (thank God) so I managed getting a backup. I feel really angry with those people's behavior and the fact that they blackmailed me to pay them 130 Euros for not doing their job.

Also, after I took the laptop home, the battery charger was broken. So I had to spend one more day to go for a replacement.

Much of their operation is outsourced and it is apparent that apologizing for mishandling and ineptness is what they're taught to say.

We shipped it in their provided shipping package and despite having a 3 year warranty I got a note back that is was out of warranty. Subsequently found out that they said the LCD screen was cracked and it would cost $325 to repair. I talked with one agent that said sometimes there is an internal crack/s that spread, despite that Toshiba, said nope its your problem.

I had spoken to numerous reps a case mgr. that promised to get back to me on the issue, but never did. Their customer service is a joke. I checked locally and they caneffect the repair with a new screen for $155. Toshiba is not at all customer oriented and their lack of cohesive ability to do anything for the customer is readily apparent. I am totally speechless on the lack of customer help and concerm. I put down notes etc., but spending my $'s will be the best thing I can do and also informing others of their lack of care and concern. "Customer satisfaction is their Priority". LOL.

I was told another mother board had to be put in. Now I have it back this time and I am still getting the cooling system message and the screen still flickers. I called toshiba today 5/31/2011 and I was told there is nothing they can do except keep sending it in for repair. I am extremly upset because this is my only computer and this is the only way I keep contact with my out of state family. I asked how many times are you gonna make me send it in because obviously you guys cant fix it. She said Im sorry I cant answer that. I asked to talk to someone higher than her in customer relations and I was told the next step is writing to corporate. I want something done about this. I'm not asking for my money back I am just asking them to replace this piece of junk.

I bought a Toshiba laptop on Feb 2011. In less than 3 months, I have it into repair 3 times and had 19 support calls to the Toshiba support center. I am currently writing this on my HP laptop as it went into their warranty support center a week ago for new HDD and controller.

I have never had the displeasure to have such useless support service and lack of responsibility for a terrible product. The laptop has been a lemon since purchased but it is impossible to actually contact Toshiba. Their call center is outsourced, their repair center is outsourced and the warranty center is outsourced.

Even after the HDD has failed twice previously, they continue to prattle on about reimaging. After 19 breakdowns of various sorts and them finally agreeing to return for warranty, Toshiba actually wants you to pay for shipping. My recommendation is to stay away from Toshiba products. Their products are horrible, the support is worse and the warranty service is non-existent.

I sent my laptop in for warranty repair as some of the characters on the keyboard were not registering. They called and stated it was spill damage and not covered under warranty. They would return the laptop to me. After receiving it back from them, the keyboard was no longer secured after they unscrewed it to inspect the problem. They also neglected to include the black strip they removed above the keyboard to secure it down. They sent me back the laptop with pieces missing on it and not put back together as I sent it to them.

I asked for the pieces back; they said, "No. Once we see damage, we immediately stop work on product and return it to customer as is." Their policy states that they will return it to me as they received it. That was not the case here. I have now replaced the keyboard myself, and it works, except I'm missing the parts they removed and they refused to acknowledge it. I just want the parts back. I can't type when keyboard is no longer secured up top. Is that so wrong? What is the matter with these people?

I purchased a Toshiba Satellite A665-s5170 Craptop at the beginning of April. The keyboard doesn't work. I have to use an external keyboard because the letter O doesn't work. The hard drive failed only one week after I purchased the piece of junk. I asked and begged for help but I was ignored and ignored. I threatened to take the craptop with the receipt and start a legal proceeding. Finally, they told me that they would fix the computer. After a week of battling with Toshiba to pick up the expense of the computer shipment, they sent it back to me with a refurbished hard drive but did not fix the keyboard. So, I have a $500.00 piece of crap here that is worthless. I presently use the computer as a door jam. I bought an HP laptop that works. I am out 500 bucks. I will not stop letting the world know how bad Toshiba sucks. I have written to the CEO and was totally ignored. Please do yourself a favor and avoid Toshiba craptops!

I bought a Toshiba Satellite L350 and three extended warranty policy. My computer had been in for repair twice, first because the DC jack had slid into the computer and no longer was functional. This, I was told by the repair depot, was common for this model and Toshiba was aware of the issue. I received the computer back only to find that although the DC jack was now in the proper position, it did not power the hard drive. I immediately called and sent back the computer. The computer was gone for two weeks and finally, I was told that the drive had been "fried." A "new" drive would be installed.

I received the computer a week later only to find that the memory, and operating system were not what were originally factory installed. I also was without all of the original programs I bought that were factory installed. (This was a customized purchase through the Toshiba website). I decided to try and get the laptop into a local Toshiba authorized dealer, which I did that same day. Within an hour, I had a phone call stating that the hard drive that was installed by the depot was bad and refurbished. I needed to send the laptop to the depot because they had made the repairs, and the local authorized repair center did not want to touch it. They provided this in writing when I picked up the computer.

For the third time, I sent the computer back and after a week, I had not heard anything so I tried to call. After two hours on hold, I finally hung up and went to the website and did an email submission--asking someone to call me with a status update. Ten minutes later, I received an email reply stating that my computer's LCD was shattered and that there was spill damage! I needed to forward my credit card information so that they could charge $425 to complete the repairs. Two photos of a shattered screen and a black computer were attached. (My computer was blue).

This time, I called back and held on until someone finally answered. I explained that my LCD was just fine when it left my home and that it had been to a Local Authorized Repair center who could verify that the hard drive was bad. They had not specified that it was due to spill damage, but, in fact, was a refurbished bad drive. Also, the LCD was just fine. I also stated that the email had pictures of a completely different color computer. I was told that someone would investigate and get back to me. They did not, however, take my name or phone number so I called back again.

This time, I immediately asked for a supervisor. I was told that I could only reach a supervisor by regular mail. I called the corporate headquarters and the first person I spoke with named Brittany said that it wasn't her problem, I need to deal with the depot center and hung up! I called back again, this time, I reached a Robin, who stated that she would take care of this, and that she needed me to be on hold while she investigated it. She seemed genuine and came back several times to ask me questions. Finally, she stated that the damage was likely caused by UPS, and that I needed to file a claim with them. I asked her to hold on and tried to do so by computer. I kept getting an error message.

Robin then tried to initiate the claim, but also received an error message. She then asked me to call UPS directly, which I did and a claim was initiated. I was told that UPS would be out to inspect the package if available and the computer the next day. I was given a reference number and immediately called Robin back to convey the details from UPS. I was assured that the computer would be made available and that they would do everything to see the claim forward.

Two days later, I went to the UPS site to check the status of the claim only to learn that the depot center refused inspection! It being a Saturday, the corporate headquarters was closed. I went to the Toshiba site to see what it had to say about the status of the repairs only to find that it was now saying that the depot center was canceling the repair order and refusing my computer! They would be returning the computer back to me. I have not received my computer back nor have I received an answer on why they refused inspection.

I bought a Toshiba laptop model M645-S4115 3 weeks ago. It frequently shuts off and restarts but sometimes I just get the BSOD. This even happens when I am sharing a file from it and processing that on my other pc. It will happen two to three times a day. It is my opinion that this is caused by overheating. I bought it at Costco and was considering exchanging it for the same model, in the hope I would have better luck, But after reading of others having similar problems will be exchanging it for a different make, which is unfortunate as I like this Toshiba when it does work. But the shutdowns are a deal breaker for me.

I called Toshiba numerous times about my laptop. It was out of warranty and they offered "tech support", which I refused, because it came with "Recovery Disc". I asked them "why they didn't work" and they offered some advice. At the end of our conversation they stated "we won't charge you for that" and I said, "for what"? They stated "tech support". I guess not since they hadn't told me that in the beginning and when they offered it I refused. They (Dennis) offered to send replacement disk for $24.95, after I described my disk. I said "why should I need to pay for something that I already have" and that's when Dennis said, "we don't even use those any more". "I will send you new disk", guaranteeing that they would work. I had explained my problem, but he said, "don't worry, these will work". They didn't! I called and asked for a refund from Matthew who said, "we don't give refunds". I said, "well, someone should have told me that from the beginning". He stated, "that's our policy", even though nothing on the paper sent with the disk has nothing stating "no refund" and Dennis never mentioned it. He guaranteed them to get the sale.

My last call was to Dave (today), who kept me on the phone for almost an hour pretending that he was checking out everything, even leaving me on hold for close to 7 minutes, only to come back and give me more of the "I understand", "I apologize" and "It's not your fault", speech. I explained to him that "It's not fair to your customers that you guys deceive them, by lying to get a sale. " Then he attempted to explain that the tech support (which they told me I wasn't being charged for and I refused) was what I was being charged for in exchange for the disk charge. I explained to Dave (4/14/11) that "you can't exchange what you charged me for disk as payment for tech support that I refused and Dennis said I wasn't being charged for". I said, "that's deception", "You are a reputable company and this is the 2nd time that Toshiba has deceived me. " He gave me another one of their "Standard Apologies" and asked, "Do you have any questions for me"? What else could I say but, "are you going to give me my money back"? He stated, "our policy forbids the return of any money". I said, "even when one of your reps lie and deceive your customers"? He had no answer, except to say, "our policy...".

He knew their policy at the beginning of that (at least) 45 minute conversation, In which he stated, "let me see what I can do about this situation". This is no longer a company that can be trusted. They taped our (Dennis and I) conversation and they know he lied and never mentioned that if the disk didn't work I couldn't receive a refund, even though I asked him before ordering. He reassured me saying, "don't worry, they will work", again, never mentioning their "no refund policy" and it's not mentioned on anything that was sent with these non-working disk.

How can they do this to consumers? They must be doing it to others, because they felt completely comfortable with telling me that "our policy says no refunds". I kept asking, "what policy"? As I stated, "nothing came with the disk about any policy"? I talked to many people there and they all pretend that they are trying to help you, but they are only giving you a "script" that was written for them. They sound as though they are programmed and they make no exception to their unwritten rules. Please assist me. I am tired of these big companies thinking that rules don't apply to them. Thank you

Have never hated a computer that I purchased until now. The Toshiba E205 shuts down without notice (overheating maybe). The CD/DVD drive only works intermittently and half the time is not recognized. The finger mouse keys were so stiff I had to revert to an external mini-mouse. The only thing worse than this computer is the fact that the Best Buy staff stated that Toshiba was one of their best brands. Obviously, they are not looking at consumer reviews of the product, which by the way strangely disappeared from their site. Best Buy and Toshiba define the concept of 'Buyer Beware!'

At 10:45 p.m. on 3/23/2011, I called Toshiba support to inquire about purchasing a Recovery Disk for my son's laptop. The rep directed me to a website to enter the computer's serial number. Once inputted, the order form appeared. It was stated that although the disk was free, there would be a $24.95 shipping and handling charge. I entered the information and paid with American Express.

Early the next morning, I found the original Recovery Disks and immediately called to cancel. The customer service case manager (Rosa) told me that even though the order hasn't been processed yet, I could not get a refund. I asked why and her response was "It's up to you to look and find the terms and conditions on out site!" I was appalled that I couldn't get a refund for shipping charges that hadn't shipped and the terribly rude support.

I have a Toshiba Satellite L675 laptop computer which is only 2 1/2 months old. While closing the lid the screen popped and cracked. I called the Toshiba customer service department and talked to someone who was not help at all. They said it was physical abuse and was not covered under warranty. After trying to talk to someone other than an answering service, I was very upset by then. They would not let me talk to anyone else or would not give me another phone number to someone who is over them.

What they tell you is law and nothing else goes. I called Office Depot and they told me that they cannot do anything about my problem. They also said that Toshiba has a very shady warranty. I call a repair business and they told me it would cost $450 for the screen replacement and $100 for labor. Now I know why the Japanese are having so much trouble in their country. They are stealing from the American people again!

I purchase a Toshiba laptop in May of 2010. In January, I started having trouble with the touch pad. After several attempts for them to fix it over the phone, they sent me a box to send it in for repairs. Toshiba receive my laptop on Jan 28th with a stand message that said it should be fixed within two days and in rare cases up to 10 days. So on Feb 16th, I called and I was informed it hadn't been 10 business day and I said yes, it had and counted the day not including the 28th and I was at 13. So I called again on Feb 22nd where I found out the touch pad had been replaced but now there was an issue with the hard drive and they were replacing that and it should only be a few more days.

So I called again on Feb 25th and I was informed that they were waiting for a part. It was a cover, so I told them I was not satisfied and they had my laptop for 4 weeks and I wanted answers. I was told my complaint would be sent to the Supervisory desk and they were asking for a new replacement for me and that I would hear within 3 business days. So I called again on Tuesday, March 1st and was told that it was only 2 business day and that it would take up to 5 business days to get an answer!

Now, I call on March 4th, the 5th business day, and I am informed that the day is not over and I should hear that day. So at 4 p.m. I call again and I am informed that Chris the Service Manager took a break but that I should hear, well in the middle of the conversation he comes back and I am put on hold and the man comes back and says that Chris will call me when he can. That basically since I called after only 2 days when I was told 3 I had to wait. So I said to them sorry to think that the actual day I called would be considered a business day.

So at 4:30 on March 4th I get a phone call from Chris! The option he said to me was a one time offer was to replace my laptop with a refurbished one. I said no, so he went on to say that this was a one time offer and if I didn't take the offer, it would not be offered again. So I said at this point in time I was told the part for my computer would be in around March 11th so I will just wait for my laptop, he tells me now the estimated time for the part to come in is now April 8th!

Now the kicker of the entire thing is the part is a plastic cover for the screen of my laptop that they broke! I do not think I will ever see my laptop again! Can you imagine waiting over two months for an 8 month old laptop to be fixed and calling a company that has your $600 laptop and to be treated like you are trash! I have to say I will never buy another product from this company again and I am totally surprised that after reading other complaints on this site that Chris still has a job!

Apparently this is not the first time this sort of thing has happened. I purchased my laptop in September 2010 from Armed Forces Exchange on Fort Jackson SC as a gift for my sister. In January 2011 when we woke up the screen had a black blotch on it and went completely blank. I called toshiba and they directed me to send the computer to their depot for repair.

Well to my surprise, the screen was not covered under the 1 year manufacturer warranty. I was told it would cost me another $300 to fix it. After speaking with a Toshiba case manager, there was nothing they could do. I asked the representative if that is how they treat soldiers and she stated again that she was sorry and there was nothing she could do and asked me if I wanted them to return the laptop to me. I stated fine because I couldn't afford to have it repaired.

I received a phone call on 17 February 2011 stating that my laptop was shipped. I went online on 22 February 2011 to check the status and to my surprise there was no tracking number associated with my laptop. I called a Toshiba case manager again, and she told me the same thing that my laptop had been shipped. She stated that she would email the depot and get the status.

Again to my surprise I was told it was shipped only to find out online that they just shipped it today and that it would arrive on 23 February 2011 in the morning. Well, not being surprised that it still has not arrived but I need to work and I know the package needs to be signed for; I called another case manager. Pretty much he asked me what do I want him to do and that there was nothing he could do.

They show no pain, suffering or restitution for their mistake and I still have a broken laptop. Fortunately the general manager of the Armed Forces Exchange was kind enough to refund my money as an exception, but I still don't have the laptop. They've had it for over 3 weeks now and I don't care! I will never in my life purchase another Toshiba product.

My sister is a real estate agent and uses her laptop solely for work purposes. Unfortunately she has been unable to effectively communicate with her customers for over a month now. Her sole source of income is from the use of her computer.

I contacted ** and was told that I wasn't Canadian and they can't help me. He told me to call ** but I ignored it and called **, but the person told me to do some crap that is never going to work. I then called the 949 number but they also said that I'm not an American. I hung up with frustration but I will call in the afternoon, because if you call at night they will tell you crap to do.

I bought a new laptop in the fall. 3 weeks later, it died. Geek squad sent it to be fixed by a Toshiba authorized place. They replaced the motherboard and the LED board. It came back, and would not connect to wi-fi. I called, and they said to send it in. A women I spoke with at the depot (after waiting on hold for over an hour) refused to tell me her name or transfer me to a supervisor. She was really mean (made me cry, and I am not a crier) and then hung up on me.

I called and complained, they said oh well, sorry, tough. I sent my laptop back in to them in Kentucky this time. They replaced the wi-fi board. I got it back and it worked for 24 hours, then wouldn't work again. I called them back and let them know what was going on. I wanted to know how many times my computer had to break before they give me a new one, they said they won't ever give me a new one. But that I can send it back in to be repaired, again. Again, they told me they will not transfer me to a supervisor. I told them I will be buying a mac next time. They also told me there is no lemon law with computers.

In August 2010, I purchased from Best Buy a Toshiba laptop, model-Satellite A665-S6070. The product specifications, page 1 of 4, state that the included 6 cell battery would have a life rating of 3 hours 10 minutes. I only had a battery life of no better than 2 hours 10 minutes. After three batteries and once sending the laptop to Toshiba depot, I still only get, at 99% charge, 2 hours of battery life.

In the end I was told that Toshiba would not honor the warranty providing for the 3 hour 10 minutes battery life. I inquired if they would resolve the issue by exchanging for a better battery, but customer relations would not, although I could purchase a better battery.

Of the several priorities to selecting the Toshiba laptop, battery life was one of the top items. Therefore I am very disappointed with Toshiba and doubt I will purchase another Toshiba product. I did find customer service, aside from this issue, to be very responsive. Wait time for a representative was short and each time the person seemed knowledgeable.

I sent a laptop, model Qosmio X500-Q895S, to be repaired at their repair depot. Now, I am told that I won't get my laptop back; thanks to a policy that I was not informed of but they are willing to give me a lesser model or credit for my repaired unit. The only problem with the credit is that it will require me to pay Toshiba an additional $100 to get a laptop that is comparable to the unit I sent them and expected, as per the warranty agreement, to get back. Of course, the problem with the lesser model is that it does not have the features of the laptop I sent them. I kept a journal of the entire ordeal up till this point.

On October 28th 2010, I noticed a problem with my laptop. There were red shadows appearing on the screen. On November 8th, I called Toshiba Technical Support and they gave me two options: pay to take the unit to a UPS Store to ship unit back or wait for a Toshiba box to ship the unit for free. I chose to wait for the box since the unit was still operational. I received the box on November 11th.

I arranged to ship the unit back on November 12th and according to the Toshiba Depot website Toshiba Depot had received the unit on November 16th.

On November 23rd, the status shows that repairs to my computer have begun but a required part is not immediately available at the Toshiba Depot. When this happens, part availability typically extends the time it takes to complete a repair by no more than ten business days, and often by just one or two days. A technician will continue repairing my computer as soon as the required parts are available at the Toshiba Depot.

The repair status on December 14th was unchanged so I called Toshiba at 7:45PM and waited on hold for 45 minutes. I spoke with Willy and he advised that I needed to call between 8AM and 8PM EST. I was upset that I had called during those times and was on hold for 45 minutes. He refused to be of any more help. I was very disappointed with him.

On December 15th, the repair status was still unchanged. I called Toshiba around five and got stuck on hold for another thirty minutes. I was transferred to another representative and I waited on hold for another ten minutes. I was informed that company policy states that if laptop repair will take more than 21 days (day 29 at that point) a new laptop will be sent out. The representative wondered why the Repair Depot didn't call me or send me a new laptop since they knew the part which my laptop needed was on back order til January 16th. He assured me that he would forward my case to the order desk and someone would call me within three business days and hopefully by the weekend, in two days.

I received no callback yet on December 21st, so I called Toshiba. I was only on hold for a combined total of fifteen minutes and was pretty irate at this point. I spoke with Chris and said that he didn't call because the flooding in California made it tough to find out if the warehouse has stock. He gave me three options: First, was fair market value of my current laptop as a credit towards the purchase of another Toshiba laptop; second, wait for my laptop and they will give me another six months on my warranty, which is until January 1, 2012; third, replacement with a new unit. The only unit available has faster processor and 2GB more RAM. I accepted option 3 and tried for a Targus laptop case. Chris tells me no on the case but that I could get the laptop by the new year if he can secure it for me by Friday. He then verifies my address.

On December 28th, I got no word from Toshiba. I called them back and was only five minutes on hold this time. I was told that Chris has no update at this point and will call me tomorrow. I called Toshiba on December 29th and explained my situation with the customer care representative, only to have her argue with me over something a previous representative had told me; something we had already gone past. I was on hold for five minutes while she gets Chris and I was on the phone for a total of 45 minutes. Chris said I have two options. He thinks he can give me a credit equal to the cost of an x500-q900s or I can wait to see if he can get me an x505-q8104 which would be a significant upgrade. I like the idea of an upgrade so I chose that option. Chris says he won't be able to get me an answer on that laptop till Jan 3rd. I was told that he also tried to secure me an x500-q930 but was told no.

On January 3rd 2011, I received no word from Chris at Toshiba. I called at 7:15 and was told that he left for the day. I asked the representative to have him call me tomorrow after 5. The representative checked the notes and nothing was noted on my reference number.

The next day, I didn't hear from Chris so I called Toshiba and spoke with a woman named Lacey. I explained my situation and she put me on hold for three minutes which is not too bad. Lacey informed me that Chris has left for the day, without calling me back to update me. Lacey left him another message to call me back. I told Lacey that I will give him one more chance before I try to escalate this further.

On January 5th, I received an e-mail from Chris saying that the unit he was trying to get for me has been denied. Unfortunately, I had my hopes up on this x505-q8104. Now, the best he can offer is either wait for my current unit or enough credit on Toshiba Direct for a new x500-q900s. Since I was hoping for and nearly expecting the upgraded x505 for all my troubles, I am very disappointed in this development. I have been without a laptop now for 55 days so I decided to accept this offer just to get this whole thing over with; I need a laptop. I called back within 15 minutes of receiving this email and was informed that Chris has again left for the day.

Chris called me back on January 6th, but since I asked him to call after five, I was not able to take his call. I called Chris back at 4:54 and spoke to Josh, who was very nice. He put me on hold for two minutes to get Chris on the line. Chris reiterated to me what he said in the email. Since I need my laptop soon I chose to accept the credit to Toshiba Direct for the x500-q900s. Chris requested and I forwarded the original receipt for my original purchase which he received while on the phone with me. He said that he will call me when the credit has been processed which will be in a couple of days.

I received an email from Toshiba's depot on January 8th that my repaired laptop has been shipped back. I guess, I can forget about that credit and new laptop. On January 10th, Chris left a message on my answering machine telling me that the "Goodwill" credit he offered me for the q9005 has been denied. Now I can either wait for my repaired laptop, accept a laptop with only 564gb of hard drive space or accept the cost of my unit minus depreciation as a credit to buy a different Toshiba laptop. I did not call Chris back - I was too disgusted.

On January 11th, I emailed the Depot because their email to me didn't have a tracking number. They replied that I got a replacement unit so I will not be sent my repaired unit. I called the Customer Relations and explained my situation again and was told that Chris has left for the day. I requested to speak with anyone and was told that no one will take my call. I asked for the supervisor at the order desk and was told that all they have are email addresses and they will not give it to me. I asked for a supervisor at the Customer Relations and was told that they do not take calls. The only thing the girl could do for me was to email the Depot to see if they sent my laptop to the refurbish center yet, if not she will ask them to hold onto it. I won't know till tomorrow if my laptop is gone.

On January 12th, I did not hear back from the representative who said she will call me back when her email is answered. I received a reply from the Depot instructing me to call the Customer Relations at 1-800-457-7777. I called Toshiba back and got Chris after nine minutes of hold. He informed me that my unit will not be returned to me because once they begin the replacement process the repaired unit is sent to the refurbish center for resale. To be clear, I was never informed of this. In fact, Chris kept offering me my repaired unit as an option. It was only after I was told that it was repaired that I would not be getting it and was told about this policy. So I can buy another unit with a courtesy credit of the full purchase price and pay them even more money to get a comparable unit (q900s, the only comparable unit is $100 more) and I got angry and raised my voice and used foul language - but did not attack Chris personally. He hung up on me, telling me to call back when I have calmed down.

I called back and the customer service representative transferred me again to Chris, even though I requested a different representative. She didn't even give me a warning. I was civil with Chris this time, kept my emotions, language and volume in check. I pleaded my case once more and explained to him that either choice he has given me leaves me worse off than when I bought the laptop. I told him that I paid for a laptop that had everything I needed and since through his actions that laptop will not be returned to me. I have to accept an inferior model which does not have all that I require, namely hard drive space, or pay them another $108 to get a laptop that includes what I originally purchased. Chris wouldn't budge, honestly the impression I got was that he wasn't paying much attention. I again requested to speak with someone above him and he said that there was no one above him to speak with. I then mentioned that I made a complaint to the Better Business Bureau and he said, with a condescending tone in his voice, that he too works with the BBB point of contact and he has no doubt that she will come to him to find out what happened and when he talks to her he is sure the options will not change for me.

Now, I definitely feel like I am being taken advantage of by someone who now just flat-out refuses to budge. I am beginning to think that Chris just doesn't like me.

I bought a laptop on Aug 28, 2010 and on Dec 13, 2010 the LCD screen froze. I called Toshiba and they sent a box and I mailed it to them. Toshiba called me back and said that the laptop was abused and therefore it was not covered under the warranty. All I did was put the laptop down and when I picked it up the screen was frozen. Also when i bought the laptop the AC Adaptor never work. To get the screen fixed it's going to cost me $325. Toshiba's warranties are not worth the paper they are written on.

I have purchased my laptop from Toshiba. It's a Qosmio and cost $3000, second time this year that the computer is dead. When I turned it on, I have received this message: PCI MESSAGE. I called Toshiba but they could not help me so I took it to a repair shop. It cost me money to fix it and after 5 months, today, my laptop died on me again. I am so disappointed.

My husband just got off the phone with Toshiba. We are very disgusted that we are being charged $25 for rescue disks for a mini notebook NB305 which was just purchased last April and the hard drive has fried. There is no CD drive on this unit so we were never in a position to create our rescue disks yet, due to faulty hardware we are forced to purchase them. This alone perhaps we could have reluctantly agreed to do but given our experience with Toshiba this past year we are just disgusted. Last February my husband bought a Toshiba Satellite A505 laptop.

All seemed ok for him for the first few months so in April, I went and purchased the same for myself and the notebook for my children. Not even a week of owning my laptop did I start to experience persistent blue screens. I had Geek Squad to my house to investigate. As the issue did not occur while they were here they found nothing. Again, I was experiencing persistent blue screens after they left so I took a picture of the screen and had them back to my house two weeks later. $150 and almost two hours later there was a network adapter software file that needed updating. He explained if this did not fix the problem it was hardware related and I needed to return. Sure enough more blue screens.

At this point, I had spent much time and money to try to fix what I expected to work from the start. I was not interested in getting sucked into more of my time or money to fix this computer. Since I had tried to address the issue by having the Geek Squad address, Best Buy agreed to just exchange my laptop to honor my request of just wanting what I paid for to work. Sure enough, two days in on system number 2, my connection kept freezing when I tried to connect to the internet.

At this point, I wanted nothing more to do with Toshiba and Best Buy allowed me to exchange for a Sony which I have not had a single issue since and love. Come July, my husband's computer started to freeze up. He would have to force restart to get out of this mode. After increasing in frequency he brought the unit to Best Buy. His hard drive was fried. Best Buy did repair and restored all his original settings. My husband relies on his computer for work as he is self employed and was unable to process invoices for a week due to this faulty unit.

Come October, my children's notebook keep freezing up and were again forced to restart. A reoccurring problem finally resulted in a blue screen for them. My husband was able to restore to a previous point on time and temporarily fix the unit as this weekend another blue screen and we have been unable to fix. He has brought this unit to Geek Squad/Best Buy and they have diagnosed the problem as fried hard drive. They have asked us to request the rescue disks from Toshiba so they can restore to original condition. My husband tried explaining all of this on the phone this evening to customer service. The first person was unable to waive this charge so he asked to speak to his supervisor.

The supervisor was unable to waive this charge too and wanted us to send the unit to them. Given our success with Toshiba, we have no confidence in the ability to fix the unit in a timely manner. My husband asked to speak to the person the supervisor reports to. "Calls don't go above me" was her response. We did end up paying the $25 for disks.

I purchased a Toshiba laptop computer July 2009 with Free Windows7 upgrade offer. I sent in all the paperwork as required and never got the Windows 7 upgrade. I contacted Toshiba, Avarta Digital Services (Toshiba vendor to distribute the upgrade, Microsoft Customer Service) and all will not assist in any useful way. All point to each other and give me the runaround and there is no satisfaction or Windows 7 upgrade.

I bought my Toshiba Qosimo G15 in 2005 and when it was still under warranty, 1 year later the screen went black. Toshiba replaced the LED screen. In 2008 I started having problems with vertical lines gradually appearing across the screen until you couldn't see anything on the screen. I called Toshiba and they said it was out of warranty, so there wasn't anything they could do.

They referred me to their authorized repair service in my area. I put the computer in the shop in April 2010, had a bad LED screen.The authorized dealer replaced the bad LCD screen with a brand new screen.It cost $475.00. In September 2010, guess what? The LCD screen was bad again, vertical lines appearing on the screen again. It's past their 30-day warranty. I believe Toshiba knew they had defective LCD screens in their Qosimo G15 laptops. This was a $2499.00 computer when I purchased it new from Circuit City.

My grandfather purchased a laptop on November 24, 2009 from Toshiba. He is old and doesn't know a lot about warranties, so he received the one year warranty. So far, my laptop has been "replaced" by Toshiba 4 times. My warranty ended Nov. 24, 2010.

Over the year span, my laptop had many issues that were never resolved. I would not be able to access the internet, my laptop would not let me access windows which it ran off. I could not do anything! So, I sent my laptop in for repair. Toshiba supposedly fixed my laptop, they mailed me a repair order form, and they described my problems which they said was bad boot sectors, they told me these occur over amounts of time, ( which is unlikely because it happened after two months).

They said to resolve this issue they re downloaded windows 7 (everyone knows re downloading the operating system won't fix the problem but just mask it) . I received the laptop back and it had the same problems again, four times total. I am getting no help from Toshiba at all. They even sent it to their VIP services and they didn't fix the problem properly.

I sent my laptop in for the last time on Nov. 18, mind you, my warranty expired on the 24. They did not honor the warranty and now my computer remains broken. They said, they shipped my laptop back to me on Dec, 1. It's December 7th and it's still no where to be found (it was sent on 2-day delivery).

Please help me! I have asked for escalations department which no one transferred me too. I then requested numerous times for them to replace the whole hard drive or let me upgrade my laptop and I would pay the difference, they would not allow this. They said to fix all of my hardware problems all that would need to be done is re download windows 7, this is not the case because the problems kept persisting.

I purchased a computer under warranty, and within 1 month, the hard drive crashed. Good luck with voicemail system and the convenient cutting off of calls so people do not have to bother responding. It's the worst computer ever and customer service!

Horrible, the worst service ever! We have bought 4 Toshiba laptops in the past 3 years. Never ever again. After reading this website, it appears we aren't the only ones that have dealt with the same problem! Amazing how the similarities are. We all can't be lying, can we? You tell 2 friends, I'll tell 2 friends and well try as a village to put Toshiba out of business.

Our laptop, under warranty, was sent to the Toshiba repair depot to be repaired. They took the $325.00 out of our account and it's been a month and a half, and no computer. We have called Stacy of customer service and called the direct line of Toshiba, to no avail. No one calls us back. Wow! Golden rule out the window! We've learned our lesson!

I purchased a Toshiba laptop at Fry's on October 15th, 2010 and on November 15th, 2010. The screen went black and it would not power up again. I called Toshiba. After back and forth and on hold for an hour, they asked me to mail it in, which I did. It has been two weeks now and I cannot reach anyone at Toshiba. I have been on hold three times for at least 45 minutes each. Right now, I have been on hold for one hour and six minutes and no response from Toshiba. I called the corporate office, left message, said someone will call me back, but no call back. I called technical support, customer relations and no one answers the phone. The hold music is called "hold on" which I find ironic. I think I will just call American Express and ask them to refund my money and tell Toshiba to go to **!

I got my Toshiba Satellite "Notebook" on Sept. 24, 2010. It has been in repair, 2nd time now, saying nothing is wrong with it. So they are sending it back to me today or tomorrow. They said if I have more problems, don't hesitate to call. The first time I got it, it kept shutting down for no reason, every little bit. The re-imaged hard drive, got it back doing same thing, sent it back. They say they can't find anything wrong with it. I'm getting it back again. I was told today that they get too warm from your lap that's why they call them notebooks and not laptops, which I knew the difference before I purchased it. So everyone needs to know that they are not made for your laps! We will see what happens.

I will never buy another Toshiba. When you have problems from the get-go and they've had it for almost the entire time, waiting for shipping you a box and then sending it back twice. I would think you would get another one or your money back. Their warranties do not give you another computer or money back, so consumer's beware!

Two instances:

I had a Toshiba laptop bought in 2005. I sent it in for repair because I could not get anything on the screen. It wouldn't come on etc. I spent over a hundred for a repair technician to tell me they couldn't do anything and I would have to send it into the manufacturer for repair. I was told by Toshiba I would have to pay $425 up front before they would send me a box to ship it. I sent it in but when I got it back, they said they had not found anything wrong and had just restored it to the default. It worked okay. But the power button didn't seem right and I had to push hard to get it to come on. And it wouldn't work on my battery. I had to use AC power.

I called to notify them and they did refund my money. 5 days later, I was working on it and it just went dead while I was working on it. It had no power. It wouldn't turn on and the power button was stuck. My experience with customer service was similar to those I have subsequently read. I was on hold for hours, no resolution, etc. I finally got someone and they said to send it in. They sent me a box and it is currently at The Toshiba Depot. It has been approximately 4 weeks. In the meantime, I had to have a computer and decided to just go ahead and get another laptop directly from Toshiba.

I am working on the road and they refused to send it to my hotel - it is against their policy to send to hotels. I had to have it sent to a friend who is in a nursing home 30 minutes away. When it arrived, I had to drive there and back to get my computer because of their policy. When I opened it up and began to use it, I found that they had registered it to my friend and refuse to change it until I send them my receipt. They had sent this to me on e-mail and I am unable to retrieve. There were bookmarks on the computer. But according to Toshiba, it has not been used by anyone and sent to anyone besides me. So, I am incorrect. It does not have the bookmarks about war, Afghanistan, etc.

I have talked with about 8 different customer service people. I have been on the phone for more than 3 and a half hours trying to get something done to correct the registration and find out about these bookmarks. Nothing was ever resolved. I finally talked to a Chris at corporate who said he couldn't do anything and that was their policy. It is past the 2 weeks I had to return it and therefore I am stuck. I would strongly suggest never buying anything from Toshiba ever. I do not know what has changed at the company, but something is terribly wrong. When I spoke to one of the customer service people, he told me there were 40 people in line to speak to someone.

I got a Satellite Toshiba laptop for my birthday. I had problems right when I got it. I tried to take it back to HH Gregg two days past the time to take it back to them. I called Toshiba, it kept shutting down for no reason. They re-imaged the hard drive and they said it still gets very hot! The battery was lose when I got it back. I sent it to repair depot. Now, Nexi core has it and says they can't find anything wrong with it as per Toshiba's specs! I called Toshiba yesterday and they said that they will not replace it. It's brand new and I haven't been able to use it. It has been shipped now for the 2nd time and still there.

I have had several computers, never had one with problems like this. It's supposed to be a laptop, but they want you to put it on another thing they said on your lap. My husband is a retired firefighter and he said it gets too hot, he knows what hot is! I told the case manager I wanted to talk to someone over who, she said "there is no one over me". I said, "do you own the company?". She said no, so I said "then there is someone over you". She told me to go ahead and talked to an attorney, they are not going to replace it. I asked for a corporate phone number, she said she didn't have it. So I'm out the money I spent on a lemon laptop. I will never buy another Toshiba product of any kind. There should be someone to make them do what is right. It should have never left the factory. I found a number to Toshiba, I think it's corporate, I'm waiting on a call back. If not, my next step is BBB.

Don't buy Toshiba, their warranty is worthless. They don't care, you are stuck with a piece of junk. I think they are just trying to put it off over and over so eventually I will not have the warranty. I want it to be replaced or my money back. I don't want to get it back and have to send it in a third time! The thing is the guy at Nexi core's hands are tied. He only works on them and does what they tell him to do. I would understand if I had it for awhile, but I had to call them after it was 2 weeks old. Before that, I called and had to reinstall windows per phone call I made to Toshiba. Now, it is going on 2 months as of the 24th. Happy birthday to me --not! I thought you had 30 days to at least get your money back? Now, it's going on 60 days?

I purchased a Toshiba A500 Satellite laptop (this was my first Toshiba but my seventh laptop; I have never had this problem with a laptop before). The power jack connection is faulty. Toshiba will try to fix it, but it is not covered under my 3 year warranty. Toshiba states that it is due to misuse. How do you misuse a power jack? If I give them my credit card info, they will send me a box. I refuse to give them another penny. I just want someone to be accountable for their worthless warranty and lack of customer care.

I bought the Satellite M305-S4907 Toshiba laptop last year and it is a nice laptop. I guess it's after a year now and the laptop got overheated or the fan dies out on the laptop. So, I called technical support and they told me that my warranty expired. He told me that the problem of the screen keeps flickering and turning black is because of the hardware malfunction. So there would be a $400 charge for fixing it.

I told him ** no, what you are trying to tell me is that after the warranty expired is when there is problem with your product, he said, "Yes." I should have gotten extended warranty and I should speak to the case manager about this. In turn, I told him I'd rather buy a different brand using that $400+ for fixing it. I would never buy another Toshiba again! This problem is similar to HP laptop I gotten in the past.

I have purchased Toshiba Laptop "Satellite L630" Sl.No.6A389626Q on 12 Sep. 2010 from Carrefour (City Centre) Doha, Qatar. In two months time, it was submitted for repair two times to Carrefour for poor product performance including hard disk crash message. I am not at all happy with this product and I feel the money spent for purchase is waste. Also, I would like to recommend my friends to not go for Toshiba Laptops until unless I get a satisfied performance from my product. I hope you will take this matter seriously.

In April 2010 I purchased a Toshiba Satellite T-135D-Sq325RD. I purchased this computer because it was light but large enough to have a usable screen. On August 27, I contacted Toshiba service center to obtain assistance with the computer which was unable to connect to wireless networks. I spoke with Michael in Tech Support for about an hour regarding the problem. He put me through the paces of reverting the computer to an earlier state, upgrading drivers, and the like all to no avail.

He was unable to help and transferred me to Nelson who put me through more activities in an attempt to fix the problem. I was then connected with Robert who had me do some more stuff to the computer. He also provided a website where I could go and obtain the latest information and software to solve this problem. I worked on the system to no avail up to the point that I got out my previous laptop and started using it again. I continued to attempt to get the computer to connect to wireless to no avail. On October 15, 2010, I called Toshiba again and talked with Paul for about 40 minutes. He put me through all of the things the previous techs had me do and nothing changed. In the mean time, I purchased an external USB wireless device, installed it in the computer and had instant wireless connectivity. The problem was identified - the internal wireless device.

On October 27, 2010, I again contacted Toshiba and after about an hour finally convinced them that the computer had a defective wireless card. They shipped me a box and I shipped the computer to them on October 29. The computer was returned to me on November 10, 2010 with information that the wireless card had been replaced. I immediately turned on the computer and attempted to set up the wireless connection. It still will not connect to the wireless network in my office. I have two other laptops and a wireless printer on the network and they all work fine. The problem is the Toshiba T135D.

Today, November 12, 2010, I contacted Toshiba to determine whether I could get my money back on the computer. After forty five minutes and being cut off once and being unable to hear either of the case managers I was transferred to, I was finally informed they would not refund the cost of the computer.To make a long story short, Toshiba is now on my short list of companies from which to never buy a product. I am a businessman and I purchase products to use, not products to spend time playing with and trying to figure out how to get them to work.

I purchased a Toshiba laptop and I have a few problems with it, which I have overlooked as they seemed insignificant. I have owned this Satellite M505 model for over a year and when I called to ask how to turn on the webcam, which I have never used, they said they would have to charge me since it was no longer under warranty. When I pointed out that I was calling to receive information that was not in their online User's Manual, this did not matter to this individual. He checked and he would have to charge me. Would I be so kind as to give him my credit card info? Not having given me a usable Owner's Manual with the purchase of this laptop and the subsequent failure to provide me with the information, which was not in the online version amounts to minor extortion. I might suggest that this alone is enough of a reason to not buy a laptop from Toshiba.

I bought a Toshiba Satellite A 305 Laptop in February 2009.The web camera stopped working about 6 months ago and they have no working solution to fix this. The internet is filled with complaint after complaint of this same problem.

I have sent my Toshiba Satellite laptop for RAM upgrade recall repair to Toshiba on 9/28/2010. Before I sent my laptop, I called Toshiba repair center to find out how long it will take to repair, the rep told me that it will be a couple of days, once they receive it. So I sent it to them, they received it on 9/30/2010 and today is 11/02/2010 and they still have not repaired it and their website shows following status: "Repairs to your computer have begun, but a required part is not immediately available at the Toshiba Depot. When this happens, part availability typically extends the time it takes to complete a repair by no more than 10 business days, and often by just one or two days.

A technician will continue repairing your computer as soon as the required parts are available at the Toshiba Depot". I talked to customer service Mickella a couple of times, 1st she said she may give me replacement unit, but now she refuse to give me and only thing she can do is return the unit without repair or I will have to wait until they get the replacement part, god knows how long. This is a recall notice and they are supposed to have parts in stock before they ask me to ship my computer. And I am supposed to get my PC back within 10 days including shipping time, but now it's more than one month and still no estimate completion date. I had to buy new PC because my sons needed the PC for homework and projects. It is very stressful to deal with this type of problem when they promise 10 days for the repair and it's now more than a month.

I purchased a Laptop L455 from Best buy in December 2009. I have had the worst time getting it repaired as well from Toshiba incorrect from all Service Reps and as you say the inability to get through on their lines in ridiculous. When I finally made contact the rep on 10/22/2010 stated it was covered spoke with rep today 11/03/2010 it is not covered they did have a recall on the BIOS problem from Laptops in 2008 and early 2009 and since my purchase was in December it was not covered and the repair cost will be between $175 and $479.00 this is unheard of do not buy a Toshiba you can't get it repaired they will find a loop hole to not cover the repair cost.

My Portege R705-P25 Laptop failed after about 2 months of use. It was a hard drive failure.I was misinformed that the service time is around 3 to 5 business days. I was told the part is on back order, and no estimated time is given. I was told the service time is 7 to 10 business days, and if a part is on hold, it can be another 7 to 10 business days but no guarantees.Customer service very slow and puts the customer on hold for indefinitely. With three to four different calls to customer service, I have been getting different answers each time.

On Oct. 7, 2010 (less than two months after purchase), the system board for my Toshiba Satellite laptop (Serial No. 8A238359K) went bad and this standard part was ordered the next morning. Bottom line is that the part will not even be shipped until No. 19 - sic weeks later! After numerous calls, Toshiba "customer service" (misnomer) initially promised that the part (Part No. K000104270) would be shipped on Oct. 22 (Ref. No. **.

Today, I heard from them that it will now not be shipped until Nov. 19 (Ref. No. **)! When I spoke with the Toshiba "customer service" office this morning (Andi at 1-888-800-6841 x1), she essentially said tough luck and intentionally hung up on me! My daughter urgently needs the new i5 Toshiba computer (Serial No. 8A238359K). I purchased for her just two months ago, repaired promptly for her nursing school program. She is the single mother, and sole support, of five (5) young children. I purchased this Toshiba laptop due to her required use of a laptop for her nursing school courses and exams. I paid extra for my Toshiba warranty to include Carry-In Express Service ("first in line") with the option to take it into a certified local repair facility such as Richards Computer in Fairfax, Virginia. This easy repair should have been completed by Tuesday, October 12 because Richards Computer promptly ordered the part on the morning of Oct. 8 when I brought the computer in and this is a fast repair once the part is in.

After talking with nine (9) Toshiba representatives and managers, I must conclude that Toshiba does not care about customer service. Because this is a standard part, it should have been in deep inventory with a shipping date of no later than October 8 or 9. There is no excuse for a standard, frequently-used part like this motherboard to be on back order. If Toshiba actually cared about customer service they would have maintained a full inventory of this standard part or at least scoured their contacts to find this part in another inventory location outside of their routine corporate channels. If that was not successful, a replacement or even loaner computer should have been shipped to the distressed customer promptly.

Unfortunately, Toshiba did not choose to do any of these customer oriented actions because Toshiba does not care about customer service. Toshiba has let its customers down again and I intend to broadcast this negative customer service attitude at Toshiba to all of the blogs available to my wide blogging networks. See for example, a start at http://www.brightworks.com/flex_ability/?p=82&cpage=1#comment-22054; http://www.consumeraffairs.com/computers/toshiba.html. Of course, unless something dramatic happens soon. I also will never purchase another Toshiba product again and I will advise all of my associates to avoid all Toshiba products like the plague.

I was sold a lemon and have had nothing but trouble with their customer service since. First problem arose maybe 5 months after receiving the laptop. There was a red stain on my LCD screen that was getting darker and darker until I decided that it needed to be replaced. Called in, got my service number and box, and sent it off. After about 2 weeks of them not being able to find my laptop, they finally told me it was in repair once I threatened to complain and have my money refunded or be sent a new computer.

Over a month later my laptop comes back and I had to reload the operating system twice because either my internet wouldn't work at all or it kept blue screening for no reason. Finally maybe 2 months after getting my laptop back I had issue number 2.When I got my computer back, it would not charge. Not to mention it shorted out 3 separate chargers before it stopped altogether. Mobo issue much? Sent it off for another 2+ weeks to get it back with the charging port reseated. Still shorted out two more chargers. Wonderful. Issue number 3. My HDD failed. I can understand a HDD failure within a year. I am a computer tech, I see it all the time. So I sent it back in for repairs.

When it came back (over 3 weeks later, I may add. Who takes 3 weeks to replace a hard drive?! ) my OEM sticker with my windows key was missing. I made some recovery discs for my computer should the HDD fail again (which it shouldn't but seeing as how I now find out I got a refurbished HDD. Ugh) which house the product key? About a month later, while dusting the computer out I find out my RAM was also replaced without my knowledge. But since it was an upgrade, I didn't complain 4.

Two months ago, my friend went to use my laptop shortly after me and told me my "g" key wasn't working. Thinking it was an OS hiccup, I restarted my computer. Whoops, big mistake. Now the "g" key presses itself over and over and I have to repeatedly press shift to get the thing to even boot. There is no physical damage to the keyboard, it's just gone bad. Like my RAM. Like my screen. Like my HDD. Motherboard issues much?! Now unless I have the aid of an external keyboard I cannot use my keyboard at all because it skips letters, types when it feels like it and transfers the letters to the screen slow as all get out. But oh look! Out of warranty and they want me to spend over $200 to fix it.

The dang thing was only $350. Bought a new keyboard for $18 and replaced it myself in 10 minutes. But that's not all folks! Guess what died again?! My hard drive. But this time I get to replace it myself at my cost. So I go all out, replace it with an ignoramus HDD and find that the recovery discs I made are no good. They don't work, just get errors. So I make some from an identical Toshiba and holy smokes. I don't have a product key.

So after 2 weeks of ARGUING with Toshibas extremely rude customer service agents (who implied that I had lost my own sticker and was an idiot trying to get over on them) I have a useless computer with no serial and would have to pay over $60 to Windows to repair it. My total cost of repairs: HDD $80, RAM $40, Keyboard $18 (If I wanted) Windows Key $60. In less than 6 months since my warranty ended I would need almost $200 to repair a laptop that only cost $350 and that is simply ridiculous, especially considering I lost almost 3 months of that warranty on them repairing the ** thing. This is the most trouble I have ever had with any single piece of electronic equipment ever. I sell computers and I will never recommend another Toshiba again. Thanks for nothing, guys.

My daughter has had her computer about two month. It comes up with a fuzzy screen then cuts in and out. Called Toshiba and they said you have to send it in and if there is something with the screen, it is not covered. There is no damage to the screen or the computer. We bought it from HHgregg and the store do nothing except sell the product. Toshiba customer service said it would take 15 days or more to fix it. So now my daughter has no computer at college. The customer service sucks. I would highly recommend you don't buy a Toshiba product. And by the way, it was not a cheap one. It was supposed to be one of their better laptops.

I bought Toshiba model L505D-ES50 on March 7, 2010 at Staples in Wilmington, NC on College Road. I also purchased insurance. I now live in the United Kingdom. In July, my laptop quit charging. I took it to Staples in Warrington, UK in August. I was told it would probably be several weeks. Staples has been quite good communicating with me. I got a message from them in September, that a part had to be ordered and it would arrive September 28 and my laptop would be ready early October.

I called Staples this week, to find my computer has been sent to the USA, and it will probably be ready end of November. Unacceptable! It is still under warranty, and I have insurance. I am told the motherboard is gone, okay, give me a loaner, or a new one or even better a refund so I can buy from a more cooperative company. Staples told me that Toshiba would call me personally in 48 hours last week, they did not call me.

Am I supposed to go without my brand new computer for 4 months? Why are they fixing it under the insurance when it is still under warranty and why can no one from Toshiba call me or authorize Staples to give me a loaner? My daughter is in high school and is getting a laptop for Christmas, but it won't be a Toshiba. I can tell you that. My father-in-law bought his Toshiba in Canada and they fixed his problem in the UK. I am not understanding why this could not be sorted in the United Kingdom. "Worldwide coverage" is what Toshiba advertises, "customer satisfaction is priority" is what they advertise. Staples has been very helpful and is doing what they can. Toshiba, in my opinion, needs someone that knows something about customer courtesy, and 1,000 lashings with a wet noodle for their lackluster performance. I bought a lemon!

I have a Toshiba Satellite P500 which I use daily. I purchased it on December 2009 so it is still under warranty. The hinges started acting up and caused a stress crack in the plastic around the LCD screen. When I called their support department, they advised me to send it in and they would look at it. After they had received the laptop, they said that the hinges broke because of abuse. Now, I did not drop this laptop. I did not slam the lid. I did not open the lid too far. I am an I.T. professional and I have been working on computer for over 20 years. I know what abuse is. So I called the "Repair Depot," and asked if it would be under warranty; they said, "No." I asked if I could appeal; they said sure and sent me to "Customer Relations."

Then, Customer Relations told me that they could not override the Depot decision. I asked to be transferred to somebody higher up. They told me that I could call back in, but I could not talk to anyone any higher. Now, that is some customer relations. I have about 20 clients and I have been recommending Toshiba for years. As a matter of fact, two of my clients have ordered Toshiba laptops in the past month. But until this issue is resolved, I will not recommend Toshiba to anyone.

Installed a Toshiba provided BIOS update, which failed. Now the laptop will not boot. Toshiba tech support indicates that this is a known rare condition which requires motherboard replacement. Since the laptop is out of warranty, it will cost over $400 to replace. They seem unconcerned that this was a direct result of their code. Unable to use laptop, so unable to work. Attempting to remove hard disk and move data to another computer.

I just bought a Toshiba satellite computer. It is only two months old and has crashed 4 times. I get hung up and looped. It gets so hot that it shuts down all the time causing me to lose a lot of data. The battery life lasts only for a half hour. What a lemon. I have backed their computers for several years, but not anymore. Don't buy a Toshiba computer. I spent a lot of money on something that I junked, which has caused me work and data loss, viruses, and a lot of frustration.

I called Toshiba and they sent the box to mail it back in. I mailed back both and they replaced both hard drives, and mailed them back to me. Almost immediately, one of the hard drives failed again. I once again called Toshiba and they asked me to mail it in. I told them this is the 2nd hard drive failure in 9 months. I asked what if it does it again, he basically said too bad. He said I could not purchase an extended warranty, even though they know that it is an issue that would have been purchased in when I bought it. Anyway, I mailed it back to them, they called today to say that the usb port is damaged. I agree that the black guide kept sliding out of the port so I put it up so I don't lose it.

They said that if I don't pay them 325.00 to fix the port, which they are considering physical abuse (which is actually a defect), then they won't fix the hard drive either. They will void any warranty left and mail it back to me. They acknowledged however, that the usb port has nothing to do with the hard drive issue and once the hard drive is replaced, it would work fine. Nonetheless, they will refuse to fix it without the 325.00. All they want is money. I also asked to talk with a supervisor, they refused! They said no one talks to supervisors! Don't ever buy a Toshiba computer. Because of their customer service, I will never buy anything Toshiba again! Why haven't there been lawsuits filed against them? With all the complaints it would be massive!

Keeping this short, I called for tech support and was asked for $35. Then I was told I would have to delete all info from computer. I said, no, and asked to give back my money and they refused to do it. Basically, if you call them, you're out $35 whether they do anything or not. I still have a broken computer.

I purchased an M305 Satellite Laptop computer in Feb. 2009. I didn't put it into service until July 2009 as it was a gift. The display flickered from time to time since it was new. I just thought it was a software glitch and I lived with it. Starting in August 2010, the cover did not close properly. The right side hinge had play in it. The cover was always tight to open and close. The hinges seemed to stiff for the cheesy cover. In Sept. 2010, the backlight for display would not light if the cover was opened more than half way.

I called and talked to some foreigner who told me that for $450.00, they could repair it because it was out of warranty. In my opinion, the warranty was up by less than 2 months based on in service date. I disassembled the laptop and found the right hinge broke. The flimsy part failed because the hinge mounting nuts were over-torqued at the factory. And from the extra effort required to open and close the cover, the hinge failed. Through searching on the laptop forums, including the forum on Toshiba's website, the flickering and hinge failures are common problems on the M305 Satellite computers. I can find no backlight switch for the display, so I assume that it is in the inverter and I will replace that too.

The frustrating part is that you cannot reach a service tech that would understand the problem and the cause, which is an assembly problem by the manufacturer. You cannot even get in touch with a person that doesn't read scripted answers. And their favorite line is that the unit is out of warranty. I'm 45 years old and have dealt with a lot of other vendors that will talk to you, acknowledge that they have a problem inherent to specific units, and even extend the warrant somewhat to correct the known problem. Toshiba has zero customer service and I would certainly not buy another Toshiba product! I have three teenagers that are pestering for laptops. Christmas is coming. Although three laptops are "small potatoes" in the corporate scheme of things, it'll be three less laptops that Toshiba will sell.

My laptop was over heating. I called about laptop overheating. They sent box. I sent laptop out. They received laptop on Sept. 2, 2010. I have tried to call and check status. I get the runaround and very rude customer service. They say the laptop is being fixed and some days they say they're waiting on parts. The last time I called was Sept. 24,2010 and was told they couldn't find my order. I have tried to ask the status many times and I'm still unsure what is going on with laptop. It's been a month and I'm still without laptop and still have no idea what or where my laptop is.

I have a new Toshiba laptop and our company purchased an Express Port Replicator II, which is a docking station for the laptop. I contacted technical support for laptops and once they found out the docking station was involved, they sent me to a different 1-800 number. I ended up getting shuttled between various support numbers a total of 7 times. One of the numbers turned out to be no longer in service.

Finally, a laptop support person (on my third try with that department) said it was web only support. The only help available online is a user manual I already have and a driver download. I never have taken the time to complain before our companies technical support, so this is the worst experience I have ever had. I am going to recommend my company choose a better provider, as our previous providers had much better support.

I am completely disappointed at the customer service I received from Toshiba. I bought a laptop from them in April of 2009. 6 months after the purchase, my hard drive crashed. It was replaced and a little less than a year later my hard drive died again. I called Toshiba and they refused to do anything about it. 3 hard drives in a year and a half is extremely unacceptable, and the fact that they will not fix the problem is absolutely outrageous. Worst computer I have ever purchased. I will never buy or recommend a Toshiba computer ever! Don't waste your money or your time. They wont help you.

I purchased a Toshiba Satellite laptop in February 2010. In July 2010, the hard drive began making a clicking noise. We contacted Toshiba, first they sent us to a local authorized repair center. When I got to the authorized repair center, I was told they could not work on satellite models and it would have to be sent to Toshiba repair depot. At that time, he did listen to the computer making the clicking noise and said it sounded like the hard drive was going out. I contacted Toshiba, told them what I had been told, including that their authorized repair person had informed me that the noise the laptop was making was indicative of a hard drive failing. I sent the laptop to the Toshiba repair depot who analyzed it, reloaded software, ignored any complaint about the clicking noise from the hard drive and returned the laptop.

In September 2010, the hard drive failed completely. I contacted Toshiba, they again referred me to the local authorized repair center. I told Toshiba customer support that the authorized repair center had already told me that they could not work on the satellite models. Customer support informed me that the local repair center could work on this model. I went back to the local authorized service center and was again told that they could not work on satellite models. He went so far as to run the serial number as Toshiba had told me that they had already put in a work order. He returned after running the serial number and told me that it would have to be sent to Toshiba repair depot.

After the first repair, the computer had come back and was showing an error message that it was not running an legal copy of Windows 7. After much run around, I was finally able to get the computer "activated". After the second repair, when they finally replaced the hard drive, the computer again had a message that it was not running an official copy of windows. I contacted Toshiba customer service, they told me to (for about the sixth time) to restore it to the factory out of box condition. I informed them that I have been through this with the previous repair and it does not work. I followed their instructions, and they put me on with a case manager, the so-called case manager said I needed to do what tech support was telling me to do and if that doesn't work I would have to send it back to Toshiba depot.

After all this run around, she finally gave me a number for Microsoft, however, by that time the computer was already well into the three-hour long restore process. When I asked what they would do for me when their process doesn't work, the so-called case manager would not answer.

My Toshiba A215-S5822 with model number PSAFGU-04W002 is overheating. Toshiba will do nothing to help me fix this problem. I have only owned this computer for less than two years and it is overheating. This is poor from Toshiba to ignore me. I tried to file a complaint and was disconnected. Computer is not functioning properly. I want my computer fixed.

I purchased Toshiba p105-s9722 laptop three years ago and also purchased their extended warranty that covers everything.

On November 2009, my graphics card went out. I took the laptop to a Toshiba authorized repair center and the computer was fixed. Three months later, I had the same issue and again took it to the same place to be fixed. Three months later again the card went out. This time Toshiba send a technician out to repair the computer and replaced the graphic card.

Well its three months later and again the card went out. This time I called Toshiba and found out that they have canceled my extended warranty and that they can fix my laptop but I have to pay for it.

When I called Customer Relations, they do not want to help me and will not transfer me to any one in charge and will not give me their corporate phone number. They have the worst customer service I have ever had the unhappy pleasure of dealing with.

I purchased Toshiba p105-s9722 laptop 3 years ago, also purchased their extended warranty that covers everything. November 2009, my graphics card went out. I took the laptop to Toshiba authorized repair center and the computer was fixed. 3 months later, I had the same issue and again took it to the same place to be fixed. 3 months later again the card went out.

This time Toshiba send a tech out to repair the computer and replaced the graphic card. Well, it 3 months later and again the card went out. This time, I called Toshiba and found out that they have canceled my extended warranty and that they can fix my laptop but I have to pay for it. When I call customer relations, they do not want to help me and will not transfer me to any one in charge and will not give me their corporate phone number. They have the worst customer service I have ever had, the unhappy pleasure of dealing with.

I purchased a Satellite A660 laptop directly from Toshiba online in mid July of 2010. When I ordered the laptop I asked the salesman, James C., if there was a better configuration than the one Toshiba advertised on the website. He said you can custom configure your order and get exactly what you want. Okay, I liked that. I upgraded the basic model to "power user" and ordered the unit.

Two weeks later, I received the laptop and much to my chagrin, the unit was in fact, a flimsy, cheap hunk of smoldering plastic, just like the reviews had warned. That's not all. The extra-cost, high speed hard drive I ordered had been used! Apparently, Toshiba recycles the parts when a laptop is returned. To add insult to injury, the hard drive was running at half the rated speed. Fortunately, I'm only one week into two week time frame for returns. I'm sending the laptop back to Toshiba tomorrow. Just a gigantic waste of time.

Three people who have purchased Toshiba laptops from Best Buy had activation issues that Toshiba refused to help with. Toshiba provides a product key on the bottom of the laptop. All three involve Vista, which came preinstalled on the laptop. Users purchase a license to Vista when they purchase the computers from a legitimate retailer. Vista software will request activation and the user is supposed to enter the product key, but the computer does not recognize it. When I contacted customer support, I was told to get the information from the Operating System CD that came with the computer, however, retailers no longer provide Operating System disks when people purchase computers and they have not done this for at least three years. I could not convince Toshiba of this. Customer service then told me that they do not keep records of product keys on purchased laptops and they would not provide a working product key. One user, Crystal, was accused of attempting computer piracy, even though she had recently purchased the computer, and with it, the license to the Vista Operating System. This is not computer piracy.

I was told by tech support to contact Microsoft, which I did, and they told me it was an issue with Toshiba and I would have to get the software from them. I also contacted Best Buy, where all three computers were purchased, and they verified that software would have to come from the manufacturer, Toshiba, since Best Buy no longer provides copies of Operating Systems. I contacted Toshiba again, informed them of what I was told, and they told me to purchase a recovery CD for $25. But I know that a recovery CD would not solve the problem, because it is not a full copy of the Operating System, and would not include a new product key.

By installing the recovery CD, the user would lose all information on the computer, and would be left with another product activation issue within 30 days. Toshiba said the only other option would be to purchase a new license for Vista, which would be $240. The license was already legitimately purchased and came preinstalled on the computer, so users should not have to repurchase anything. We needed full copies of the Operating System, which we can legally ask for, or a new product key and Toshiba would not help with either. Toshiba also said they do not deal with any software issues. I needed to contact Microsoft again, but this is not a software issue. This is an issue with the product key that they provided.

I purchased a Satellite M505 touchscreen laptop with Windows 7 and other programs including Windows Office (turned out to be 3 month trial only). I paid $1,000 and purchased it on Oct 23, 2009. I received the computer mid November. Immediately, I had problems accessing internet and email. I contacted IPS, router provider and Toshiba. I still able to access internet and email on older Toshiba laptop with same IPS and router not a problem. I was told that problem was that the laptop wireless adapter was not picking up the signal.

I called Toshiba 12/05/09 and was told I could bring it to a local authorized dealer and it would be covered under warranty. I needed to use the computer so did not bring it locally and just used the older laptop. On 12/11/09, I tried using the new laptop again and still had problems. Now trying to print but lost the signal to the printer. I called Toshiba, Lexmark and Lynksys. The problem is not with Lexmark or the router. I did not have problems with the older laptop. I was able to get occasional internet access but freezes but living with it until April 2010. The router started being automatically disconnected with access to internet. I purchased new router. No access, sometimes successful sometimes not. I need to shut down and reboot.

IPS technician made house-call to check modem and wiring. He replaced both and still having problems. The technician also tested laptop and said problem was with the laptop and found an additional problem. One of the ethernet/usb ports was "not hot". No wonder the external storage device stopped working! The port, not the device, was defective!

I called Toshiba and was told I could not bring the laptop to a local authorized repair center but would need to send it across country to the laptop depot for assessment and repair. I was told it might take a month to get it back! Not an option so I just kept living with it as is but getting slower and slower to access email and internet. I need to keep hitting the reset button on the router every time I try to open a window. It freezes! I have to do a diagnostic with windows and after several steps get to a point where I can exit the troubleshooter and suddenly the window/internet/email can be reached!

Needless to say, I am very toned on one side due to the constant reaching the other side to hit the reset button on the router. Also needless to say it takes forever to access anything. June 6th inserted a camera SD card, nothing happened! I had previously had a window open from which I could direct where to import photos, not anymore. I found a way to insert the SD card then open Photoshop and import through the Organize feature, not convenient. CD slot seemed to stick when I tried to burn photos to a disk but able to get it unjammed with much effort. I haven't tried again. I called Toshiba and was told to send it to the laptop repair depot.

Living with it until the final straw, on August 1, 2010, I tried to download a program from Panasonic for the new Lumix G2 camera that just came on the market in June so that I could change downloaded photos from Raw to JPEG for printing. Unable to download the program from the disk, I called support only to be told that the program might not be compatible with Windows 7! New camera, why would Panasonic send a disk not compatible with newest Windows? I tried to download Nikon program from a disk. It did not happen. I had previously downloaded new printer program from a disk. But, per the tech, must not be compatible! I spoke with customer service in US and and was told they would send a box so I could send the laptop to the depot, not an option to mail across the country. I have it gone for up to 15 business days (3 weeks!) and then another week back to me.

I live in Silicon Valley and have no less than 3 authorized service dealers within 5-8 miles but I am unable to take it to them because, despite the fact that the warranty states, I can take it to an authorized dealer or send it to the depot, apparently per a customer service manager there was an internal memo in October (after the laptop was ordered with the printed warranty available for viewing at purchase) stating that all laptops must be serviced at the Laptop Depot! Why did the tech in Dec say I could bring it to the local center? He didn't get the memo? Actually cared about service? So I argued with the stateside customer service "manager" who said I could send it to a shop in California for VIP service. I had to purchase a new recovery disk to send with it ($25 thank you). I sent it off. I called several days later and was told that the laptop needed to have 3 boards replaced (LAN, wireless and service board). They put the order in to Toshiba on August 11th and we're waiting for a response as to availability of parts. I called back 4 days later as instructed and told the parts were on back order with not expected date of availability!

So much for VIP service! I called them the next day to inquire as to status on parts and was instructed to contact Toshiba. I asked if the 3 boards would fix the problem, not sure, need the boards first but if the replacements did not fix the multitude of problems, they would assess further. I called customer service. They are very rude people every time I call. I am told that each of them is the highest level I can speak with. They apparently report to no one and are accountable to no one and especially not to the customer who pays their salary with their purchases! No accountability! I am told that back order means just that, on back order and with no estimated time of availability. I asked what I was expected to do and was told I could do nothing but wait for whatever period of time it takes to get the parts. I demanded a replacement laptop and was told they could not replace the laptop until the VIP repair center told them it could not be repaired and they don't know if it can be repaired until they have these 3 critical boards and can see if that resolves the issues!

Question: does replacement of the boards have anything to do with an ethernet/USB port being nonfunctional, the SD port not communicating or the CD slot not communicating? Just how long will I not have access to what would seem to be a lemon! This is my 3rd Toshiba laptop. I have had 2 Toshiba televisions and have been loyal to the brand but the brand is not loyal to their customers. I asked today to speak to a higher manager and was told that I could call back and speak to another manager, but of course every time you call, you get someone in Philippines who asks you the same questions, puts you on hold for a manager, comes back on and asks you the same questions you just answered before you were put on hold and then connects you with a case manager who can't manage the case and doesn't have anyone who can manage the case. So very arrogant!

I can say this with surety, I am contacting BBB, Jerry Brown, the CA Attorney General, FCC since this computer was purchased online and there seems to be misrepresentation about warranty. I will also be contacting the local TV consumer reporter to have this and (as I can see at this site) other complaints about. Toshiba service (or lack thereof) have already had to ask another member of an organization for which I do extensive work on the computer to pick up some of my work. I have had to explain that I'm having problems with my laptop. What kind they ask? I say "don't ask"! (My organization is comprised of a goodly number of engineers, doctors, business people and tech savvy people here in Silicon Valley), word gets around!

I am only hoping I get the laptop back before the warranty expires and I am refused service altogether! And I will be purchasing a new computer and it won't be Toshiba. When I replace my television, it wont be Toshiba. I am thinking about going to small claims court. The online CEU classes I am not able to access to maintain my license andother online classes/activities that I am unable to access. The inconvenience, the hours upon hours spent calling Toshiba, my IPS provider, Lexmark, Lynksis, Cisco and how odd they all state the problems don't originate with their services and products! I hope Toshiba appreciates that customer service reaps poor publicity. The parting shot from the case manager today was "Can I help you with anything else? " Didn't help me with the service issues I presented, do I expect help with anything else? I'm submitting this complain via a borrowed computer and will be using the library soon to have internet access and email for which I am paying to get in my home!

In Sept of 2009 I purchased a Toshiba L500 laptop from Best Buy in Las Vegas, NV. Included in that purchase was a free upgrade to Windows 7 when it was released later that year. After the release date I called to verify that I was sending the correct info and then sent out the info requested. Over a month went by and no Windows 7 upgrade arrived. I called the number given in regards to this issue and was assured that it would be coming. The holidays came and went - I thought possibly issues with mail and the holidays but no disk. The program was only running through Feb 2010 and so after not getting any help over the phone I started emailing - I received an email from Mary with the Windows 7 upgrade team and she stated it was mailed. I can supply you with a copy of that and many of the subsequent emails I sent back. In the email it stated that my Windows 7 upgrade shipped and I should receive it shortly. There was a link to the shipper for tracking purposes and when I went to that sight it said my package had been shipped to Heliose Tx, a second look back said someone picked it up.

I live in Las Vegas, NV and do not know anyone that lives in Helios, TX. As I said it is now almost a year later and Toshiba says they can't do anything about it. I called the corporate office and the operator said "I can't do anything for you". After trying to get more info out of him, he became a little annoyed, but did finally give me a fax # to send a complaint and did admit he had other calls regarding this matter. The Toshiba website touts its customer service. I have to say that although I do like their products, the aggravation of dealing with them post purchase is hardly worth the purchase.

I am writing you after seeing someone else who contacted you after having the same problem. Hope you can help. I have wasted many hours trying to resolve this. Also, I am a subcontractor and put bids in for jobs in offices running Windows 7. While I have made myself avail to another PC running Windows 7, it has cost me time and money waiting for this product to arrive. I have Microsoft Certs and always stay with in the legal guidelines of use of the product and just would like to get what I paid for.

I bought this laptop for my wife June '09. On Sept '09 we had to send it to Toshiba for repair (modem failed). Since then, we have sent it out a total of 4 times with the same problem. My wife is a teacher and depends on her laptop. She is very upset and frustrated with Toshiba. She has called corporate office and begged for them to send her a new laptop. Their reply was there is nothing they can do. Now the warranty is expired and if the modem fails, it's out of my pocket. Toshiba should be held responsible for the pain and heartache they caused my wife.

I will never by anything that has the name Toshiba on it. They have very poor customer satisfaction!

As of Sept. '09, I had to send my laptop back 4 times for repair. Every time they said modem failed, replaced modem. They will not give me a new laptop. This laptop is defective and now my warranty has run out so the repairs will be my responsibility. I have gone as far as calling corporate office and their answer is if they can fix it, I can not get a new laptop. I feel they are taking advantage of me and can not get an answer to why the modem keeps failing! I may use this laptop maybe 2 times a week to check my e-mail. Please help me!

On July 19, I sent my laptop in for repair. I received an email confirmation on July 20 that my laptop was received and a link to a site to check repair status. When I called in, I was told by a gentleman named Mark I would receive it back no less the 7 days. On August 4, I did not receive any word or my laptop. The site still showed the repair as in progress. I called to see if there was a problem and was told that a part had been ordered and this would extend the repair by no longer then 10 business days. But normally it would only take a day or two, I should have it back by the beginning of the following week. I also had sent an email and was sent a response that evening.

The site was then updated to reflect the message in the email. On the 11th, I called as I still had not received the laptop. I was read that message by the gentleman on the phone. After letting him know that the 10 days was now here, I wanted to know how much longer I was going to wait as I needed the laptop for school. At that point, I was transferred to the repair depot and disconnected. Two phone calls later and an hour wait in cue, I was connected. I was then read the message from the email again. With that the girl stated that the part was ordered and arrived on the sixth followed by the statement, "Well it says that but I have no idea if they really got it." I then asked if there was a supervisor I could speak to give me that information and her reply was simply, "Nope."

After 20 minutes of worthless argument, I informed her if it could not be fixed I would like it returned ASAP! I received the laptop today with a note that says returned unfixed per customer request. It almost $700 for that laptop plus $99 for an extended warranty that will be rendered useless as I will have to take it and pay out of pocket to have it repaired.

Their customer service is horrible and untrained. Also I feel that not fixing the laptop in the time frame they told me is breaking a contractual agreement as they sent in writing that it would take no longer then 10 business days and nothing further. Also that it was returned unfixed past that point. If there is ever a class action suite, I want in. I want my money back for the extended warranty and that I will have to put out to have it fixed.

I sent my Toshiba laptop of to get it fixed and it took 2 months before I got it back and even when I did not have my laptop, they said they were not gonna fix it. Now it has come back and all the front of my laptop is covered in scratches and big dirty black marks.