Toshiba Computers

My computer screen went black. I went to Toshiba's website to troubleshoot. Before I did that, I could see that the green power light was not lit on the computer, although the AC adapter was plugged in to a good outlet. On Toshiba's website, under "DIY Parts Troubleshooting," after entering my laptop's serial number and model number and going through the simulated tests, the result was that I needed to replace the AC adapter. The next paragraph stated that my computer and the battery were out of warranty and there would be a charge. In parentheses, it stated that the AC adapter was "good for the life of the computer." My computer is working, but needs a new AC adapter. I telephoned Toshiba's customer service and explained the problem to CSR John and John's supervisor Ryan. Neither agreed with my statement about a free AC adapter replacement.

CSR John went to the troubleshooting page on the Toshiba website, and even after reading the statement, he said that the AC adapter could only be replaced if the computer was still under warranty. I explained to him that is not what Toshiba states in that paragraph. The supervisor Ryan could not find the statement. However, he agreed with John that I could not receive the AC adapter for free since my computer was out of warranty.

Big problem: dishonesty on the part of Toshiba and its CSRs can't read and comprehend or do critical thinking. Even when they read what is on Toshiba's website, the CSRs twist the meaning to suit their premise that the AC adapter can only be replaced free of charge if the computer is still under warranty. The wording on Toshiba's website is explicit: "The AC adapter is good for the life of the computer." I am not happy. Toshiba should ship a new AC adapter for my Satellite L305-S5947 laptop. The reference number for my customer service call to Toshiba is: REF # **.

Poor product. The product was very cheaply made. The LCD broke very easily with a slight fall on a carpet soft rug. They don't repair or cover under warranty.

I barely had my Toshiba laptop L755 two months when the life of my battery became shorter and shorter. I also never received a manual, discs or anything like that, only a catalog of other fine Toshiba products and a warranty card. I called their so-called support to get a replacement battery; after all, not only was this a new laptop (not refurbished), but also I was under full warranty. The tech guy was hard to understand, thick accent and he became frustrated when I kept asking to repeat himself. But anyway, he had me do a lot of troubleshooting and decided that it was the battery. Duh! Then he told me that he would send me one if I would provide a card number that will be run if I did not return the faulty battery. I thought that was acceptable. Big mistake.

He not only ran my card, but then told me they couldn't accept debit. He told me to either borrow a credit card or apply for one and then call back. I asked him was I or was I not under full warranty. He admitted I was. I told him I only had a debit which is tied into my checking, which my paycheck is deposited twice a month. He then told me that I needed a credit card if I wanted my battery replaced and it wasn't his fault I was lower class and couldn't get a credit card. I filed with the BBB and the rep for Toshiba, Julie something, no one important, only in her mind. He had the nerve to state that in the paperwork on page such and such, and listed a bunch of crap that the tech had never told me, but claimed he had done so. And that there was nothing Toshiba would do, unless I was prepared to shell out $155 for a battery.

I don't understand this. I'm under full warranty. Hell, they can send a tech to me if they wanted. When I had my Dell desktop, I did not only got my replacement parts for free, but they contracted a PC tech to come to my house and repair my Dell. I wished I bought a Dell laptop! And Toshiba can learn a thing or two from Dell about customer service. I really hate Toshiba!

Recently, I purchased a Toshiba Satellite C655D-S5200 laptop computer. Several months ago, the keyboard suddenly stopped functioning. I contacted the manufacturer, Toshiba, and they opened a repair ticket for the computer. I was required by their company to pay a $25 shipping charge for UPS to deliver the machine to their repair depot. I paid the cost and sent the computer in for repair. Approximately two weeks later, I contacted them for the status of their service and at that time they informed me that they believed that the damage was caused by "spillage" which they also said was my fault and that they would charge me $325 to replace the keyboard.

When I purchased the computer new from Walmart, it only cost $330, plus state sales tax. Paying $325 to Toshiba to repair the device was out of the question. Besides, I never spilled anything on the computer at all, so it definitely was not my fault that it did not work. Hence, I demanded that they immediately return the laptop to me so I could take it to an independent repair center. Now, when I received the computer back from the company, it would not turn on at all. When I sent it to them, originally, it did boot up. The keyboard just stopped working. Now when they returned it to me, it did not work at all!

The independent repair center charged me a $35 bench fee. They repaired the keyboard which only cost me a mere $95 altogether, a far difference than Toshiba's offer. Anyway, the technician informed me that Toshiba techs apparently opened the system, and did not bother to reconnect any of the wires that they disconnected for their inspection. Moreover, he also stated that the adapter that was sold with the computer was no good and was not charging the battery. This needed to be replaced for an additional $95 plus the AC connector inside was no good and it needed to be replaced for another $90. Now we're back up near the cost of a new computer.

I have contacted the company more than a dozen times. What they want to do now is dishonor the one year warranty that I have on the system which is active until August 2012. I have struggled for months to complete any work on this computer. Now that the technician replaced the keyboard with another one, the keyboard is now printing funny characters. It seems now that a lawsuit against Toshiba for a new computer, out-of-pocket costs, and other damages is possibly the next step for relief.

I ordered the DX730-ST6NO1 on 4/6/2012. It was supposed to have come with a TV tuner. I have called a couple times to correct the problem, was hung up on. Today, 5/15/2012, I was told that there was an error on the website, the specs for the computer listed above did not have a TV tuner on it and that the company will correct the information on the Toshiba Direct website. It took more than a month to find out that the spec on the computer I ordered was not correct and Toshiba Direct is not going to do anything. Not a way to run a company.

I want monies due to me. My laptop is not only under warranty, but they failed to send discs, yet charged me for them. I had to re-purchase Windows. I have filed a complaint with BBB Public as well as Toshiba's BBB department (Robin **). I am prepared to go to Dateline to do an investigation on how they handle their complaints from the public customers.

I bought a Toshiba in Nov 2011, the C655 series, and after two months, the sound became too low and after another two months, the LCD screen went blank. Now they asked me to send it for repairs and they sent it back saying it is repaired. Now I tried to boot it again, it simply won't start. I called Toshiba multiple times and talked to each of them and guess what? They told me to send it back again for repairs. They don't do a replacement unless you send it to them for repair. The question is, how many times will you do this until you replace it? What if it gets bad again? I am not at all confident with using this laptop now. Every time you call them, it's the same song they sing "send it for repairs". I didn't spend all that money so that I could use a faulty laptop.

I downloaded a mandatory update for my computer. Now every time I restart my computer, it crashes a hundred times before booting up properly. Not only am I terrified to turn off my computer, but I feel as if Toshiba is purposely making faulty hardware. I mean seriously, who makes a mandatory update that's just gonna ** your computer? ** you Toshiba!

I bought my laptop C675-S7200 in Sept 2011. I am now sending it in for a 2nd time! I have talked to 4 separate techs to resolve the issue. One of the techs had me wipe off my whole computer for a keyboard issue! I owned a Toshiba prior to this for 6 years, never had a problem. Now is a different story. In the last month, I have used my computer 3 whole days. I will never buy Toshiba again and everyone I know will know not buy Toshiba. Shame on this company.

I bought this Toshiba laptop for over $400 in January, and in March, I sent it for repair as it stopped working. The hard drive was replaced. Since then, I had to get it fixed for keyboard errors. It was mixing up letters, and now, I have it back. The mouse doesn't work, and I tried the usual things (Lock Fn and F9). It still isn't working. I am frustrated, as I keep losing my work and upset that I spent all that money on something that's caused me these many problems. It has put me off buying your make of things now.

I paid $24.99 to Toshiba to have UPS package the computer to ship. UPS could not find the order in their system. I called Toshiba only to be put on hold, transferred and lied to. Toshiba informed me that it takes 24 to 48 hours for shipping information to reach UPS. Nowhere does their site make note of this. As a matter of fact, the receipt reads "Take your Toshiba product to your local UPS store location as soon as possible". I called Toshiba back and after waiting for them to answer, having to give all the same information, being placed on hold, another person told me it only takes 24 hours for the order to complete the system. They can't get their lies straight.

I drove across town to the UPS store to ship. Toshiba claims that they have been working to fix their website. Convenient lie to soften the outcome that they weren't going to do anything about it since they already have my money. Once such a great product, only to become a piss poor company due their customer service. I will never recommend this product to any other business or people not because it's a crappy product, but just because of the lies.

I am a student and I had barely managed to buy a Toshiba laptop seeing that it is (was) a reliable and a durable brand. The Satellite L505D-GS6000 has been a disappointment ever since I have had it. The speakers were ** anyway. 18 months later, my LCD inverter gave up! And just yesterday, the sound, camera and the USB ports stopped working all of a sudden. The worst thing is that Toshiba is not doing anything about it. No recalls, no fixes! I regret buying Toshiba. Toshiba has definitely lost a customer. You guys have let us down!

I purchased a Toshiba Satellite L655 laptop in June 2011. It's still under a 1-year warranty. When I contacted tech support last month because the computer turned itself off repeatedly and showed blue screen errors, I was told to conduct a full system recovery to reset the computer back to out-of-factory conditions. However, it didn't solve the problem. When I called Toshiba again and asked to have laptop shipped to its depot to repair just like what Lenovo did for my other laptop, I was told that they couldn't do that because the Toshiba warranty only covers hardware problems and mine was a software one. They offered to fix it for $99.95. I went out the warranty before and after my purchase and never saw such limitation on warranty coverage. I'm obviously not satisfied and will not buy any Toshiba products again.

I purchased a C655 laptop for my son in December 2011. In March 2012, I had to send it to be repaired due to the hard drive crashing, which cost me $25. Now, here we are in April of 2012 and the same thing has happened yet again. It is going to cost me another $25 to get it fixed again! I will never buy a Toshiba product again.

I bought a year ago a Toshiba notebook (SN: YA199165K) in Israel. From the start, the notebook was overheating and occasionally was shutting down. A month ago, a vertical line appeared across the LCD screen, so I decided to take it to Mafil Laboratory to be repaired. After two weeks of work, I got the notebook back with the following issue: 1) the screen panel plastic was broken, 2) the overheating issue wasn't solved, and 3) I started to get Windows blue screen errors.

As you can see, I got the notebook in a worse condition and with more issues. The main purpose of the notebook is for work. When I was searching the web for a reliable brand with good customer support I decided to go with Toshiba. Now I need to send it back for a second repair. Hopefully, next time I get it back, my impression about Toshiba will improve.

I purchased this laptop November 2010. Within the first year, the keyboard became useless. It was just out of warranty so I had to purchase a new keyboard. It came from CPUtopia. It was installed end of February 2012. As of April 1st, the new keyboard again was not working and has become useless. Since I was out of a 30-day warranty, I again have to buy another keyboard! I plan on letting every website, company and colleague know to never buy a Toshiba, ever!

I bought an i5 Toshiba laptop from United Arab Emirates on 23/01/2012, which has an international warranty and took it to India. There we started the system and it worked for 2 days. The motherboard crashed. Then we contacted one of your service centers in Kerala, Trivandrum on the 19th of February 2012. Till now, we don't replace the motherboard. They are saying so many excuses. Now it is 2 months. Do you have any responsibility for this product? How can you help us to get this as early as possible?

First, the Toshiba Satellite LS505 has corrupted restore disks. They wanted me to pay for new ones. Second, there's no sound and no usb. 9 pages of the same complaint in monitored and moderated Toshiba forum are not addressed. E-mailed problems to Toshiba received no response. The notebook is under 2 years old. Now, hundreds of dollars are down the drain. Tell everyone you know not to buy Toshiba; I am.

Toshiba laptop L755 - Still under one year warranty, but Toshiba wants 45 hours to help troubleshoot. I got them to assist me without paying, but they told me my problem was a known issue and the fix was to hard shut down with the power button, then remove the battery and hold the power button for 20 seconds and reinstall the button. The problem happens at least twice a day and now the laptop won't even shut down unless I hard reboot. I also own one of those Toshiba TVs that they had a class action lawsuit on, the bulb is blown in it right now. I have had enough of Toshiba. I will not recommend or buy any of their products again.

I purchased a computer on the bases of written product advertising and posted website documentation at Toshiba Canada. The computer is specified to have both an RGB port and an HDMI port. The computer does not have an RGB port required to attach certain peripheral devices; it only has an HDMI port. So I contacted Toshiba Canada for some technical confirmation as to how HDMI to VGA converter worked with their machine. They refused to assist me and tried to claim they were not misleading in their advertising and written documentation.

I bought the Toshiba laptop from Staples in November 2011. I purchased the 2-year extended warranty also. In April 2012, the laptop fails to boot. Staples store says since Toshiba's 1 year warranty is in effect that the staples warranty is not effective yet. Toshiba warranty calls went offshore to people that are difficult to understand and consequently trust. They say to send in the PC to them at a cost of $24.99 and expect to be without for 3 or 4 weeks. That's just about the time current classes are finished. My fix is to put new HD from Best Buy in at my cost, and consider the money spent at Staples and with Toshiba as a stupid tax. I encourage all readers to not make the same mistakes by doing business with either company.

I have purchased a Toshiba Satellite C640 laptop just 20 days before, but without any reason there's a small spot in the display. After two to three days, the spot damaged my laptop's display. The service center told me there's no warranty on display damage. How can you help me for the repair of my laptop that's under warranty?

The Toshiba laptop I bought on 7-19-11 was in good condition until sometime in December. I closed my laptop and half of the screen came unhinged! It wasn't so bad at first, so I ignored it. 4-9-12, the whole right side of the screen completely fell off when I closed it. I didn't slam it, I just gently closed it and it fell off! I tried to push the screen back in, but it didn't help. Now, I can't even close my laptop! I desperately need some freaking help!

I purchased a Toshiba l640 in September 2010. It worked properly during the warranty period. Now, it is running very slowly. It takes 30 minutes to boot, so I contacted the service center. They asked me to bring the laptop to them. I have produced all the documents of the laptop and I also mentioned that it is out of warranty; then they promised me that under the scheme of extended warranty, they will register the complaint and replace the hard disk with a new one, providing a warranty of 3 months. They also said that they will charge me only the service charges and took my laptop. They told me that the hard disk will be replaced in 4-7 days.

I called them a week after. They said that the complaint is not yet registered and they need one more week to replace the hard disk. I patiently waited for one more week and called them again after a week. Even now they are saying that the complaint is not yet registered, they need some more time, and they are asking me to buy a new hard disk as an another option. They are just playing double games with customers. If such a scheme does not exist, then why did they mention about it saying that they will replace the hard disk with a new one recovering only service charges? This is the worst kind of service that Toshiba is providing and my complaint is not yet registered.

This shows how you care for your customers. One thing I strongly want to say: don't concentrate always on the customers who come to you to purchase a new product; please do concentrate on the customers who have already purchased your products and are using them. Attend to their needs, give them your support, and satisfy them with the service you offer because it is these customers who know well about your product than the one who is going to buy a new one. The spread of a wrong opinion by them about your products decides the fate of your products.

I ordered a reconditioned Toshiba Tablet from an online vendor. The tablet came in a sealed Toshiba factory reconditioned box. Upon opening the box, we found that the power cord was the wrong one and for a Satellite laptop. So, I have no way of charging the tablet. So, we called Toshiba since it says all over the box they have a 90 day warranty. Toshiba just gave us the run around and will not send us a new power cord. They will send us a new one if we send the current one back at a shipping rate of $25. Toshiba has horrible customer service.

My laptop is going for service through my Wal-Mart extended warranty. The last time, it came back unfixed. This will be my last Toshiba computer. I feel very sorry for the warranty people as they must be losing money on Toshiba. This is my second and last Toshiba. I'm so disappointed.

The screen on my laptop that I purchased in October had lines. I needed to hook it up to a desktop monitor to use. I spoke to someone and Toshiba told them what the problem was and that the computer had not been dropped or damaged. They requested that I send it to them at the cost of $24.99. I received my laptop back with a repair slip saying it would not go on and that it was sent two times and didn't fall under warranty. I realized that this repair slip did not belong to my computer. It had different serial numbers and order numbers. I tried numerous times to explain this over the phone. I was even told to have my credit card ready because the phone call might cost me after calling too many times.

Again, I wrote an e-mail. Again, I received a phone call where I asked why I just wasn't told where I could get this fixed or if there was a fee needed. Today 4/4, I was told it would cost $300 to replace the monitor on a computer that I purchased new at office max for $335. I honestly think no one actually looked at this and because of their mistake with the repair order, they sent my computer back. I'm not sure why no one was able to tell me up front that to replace the monitor would cost the same as the computer. This is unbelievable that a company will not stick by their product when it is obvious that it has never been dropped or physically damaged.

I purchased a Toshiba laptop satellite C655D in February '11. In Nov 11, it failed to boot. I returned it to Toshiba which cost $25 in shipping. It was returned to me in December. It did not work properly. I called technicians and they attempted repairs again. I told to return again. In January '12, I was on travel and unable to return to Toshiba until January. On Jan 12, I returned it to Toshiba again; cost another $25 shipping. Toshiba again repaired and returned it in mid February. Warranty expired on February 20, 2012. Upon return from travel, March 12, I opened the computer and it still does not work. On April 4, I called Toshiba for help. Customer relations said warranty expired. There's no help available.

In the interest of customer relations, I'd hoped they would let me take it to a local Toshiba Repair Center, and pick up the tab, since the computer failed while under warranty and I have already spent $50 and hundreds of cell phone minutes attempting to get help. Lack of customer support means I will never buy another Toshiba product. I will use every means at my disposal to tell people about Toshiba's poor customer support.

I purchased the laptop in February 2011. In September, it starts not being able to boot up. I called tech support and they said it was a hard drive failure. I was unable to send to laptop in because of the busy holiday season so I ended up having it backed up for $125 and sent it in. They replaced the hard drive and the screen and sent it back. I restored the files onto the computer. After a couple days, the computer became unbearably slow and when I type faster than a 4 year old, it prints a bunch of gibberish.

I called because it is just a week or two since the repair and after almost 5 hours on the phone, they agreed to fix it again but of course now I have to pay for another back up. They should pay for the back up since I would not have to do it if they had fixed the computer properly. I will retype the last sentence at a normal speed to show the gibberish it creates: "They should pay for hte back up sindo it ifthe odo itifth ey do it if they had fixed the computer properly." Cute, huh? "If anm,po su0th em, pl sue t2em, pase let me know." What I typed was, "If anyone knows how to sue them for the charges I incur fixing this computer due to their lack of fixing it, please let me know."

Today (March 30, 2012), I began having problems with my Toshiba laptop. First, I could not access the bios to change the supervisor password. That is a large problem for me since there is a hacker that lives next door. I shut off my computer for about 45 minutes. When I turned it back on, I noticed that there were "lines" flickering on my screen. I called tech support, they told me my phone tech support was out of date so they could not help me. They referred me to the place my daughter bought the computer (it was a gift to me). They referred me back to Toshiba which referred me back to the place it was bought.

Finally, I got a 3rd party phone call. This is what I was told (even though I have both the Toshiba warranty and the seller's warranty). I no longer have telephone support. It does not matter what type of damage may have or not have occurred, I am responsible for the cost of repair and the cost of sending the system to the repair depot. This is Toshiba's words, "And by the way, the laptop monitor is not covered by any warranty. Repairs are at your cost." This is ridiculous...how can a laptop monitor not be covered? Can a person use a laptop without a monitor?

I am also having problems with the touchpad. It does what it wants to do whenever it wants to, even when I don't touch it! This person tried to come up with all kinds of reasons my laptop is not working properly. None of them applied to me.