Complain about a product or service

Toshiba Computers

Mohamed of Sharjah, United Arab Erimates June 10, 2009

Purchased a Toshiba Satelite 400U-157 from Sale Outlet on Feb 2009. It came with a standard 1 year warrenty. Shortly Could not use it because i was busy at our company exhbition after the work was over i was so happy to start and install the system and when i wanted to connect my brand new external hard disc the notebook through the USB Port the system was not able to read it. i tried both USB Ports and btoh did not work

I went to the Shop where i bought it they told me leave it here and will send to Dealer to fix it, after 3 weeks they came back said sorry it is not under warranty anymore you need to pay so we can fix it for you. i said why it is not on warranty, they told me because it has physical damaged from inside, i said i did not even use it for 1 hour. i just tried to connect my hard disk and the USB Ports are not working, sorry sir we can not do anything for that

we even spoke to Toshiba they said since the customer did not complain within 7 days from the purchase date we can not help him. i said i complained when i found out the problem what this has to do with the purchase date. how would i know if the Laptop has default unless i come across the problem. sorry sir we can not help you, ok give us the invoice copy we try again to speak to Toshiba,

then i was calling every week two times for more than 2 months and no result and ok sir we have not heard from Toshiba yet we will send them reminder. finally i called Toshiba my self they told me they will check with the dealer and come back another three weeks gone and no reply. i called and i was angry, the service manager Mr Thomas from Toshiba told me if you will keep your voice high i will not help you, i said what do you expect from me after more than 3 months running here and there and no results and you already got the money. now you threatening me to keep my mouth shut and not even to get angry. is this what Toshiba service stand for

sir i will call you tomorrow let me call then, again i did not receive any call. i call today. the tel operator Percy answer. i ask where is the directory of the company Mr Sanotsh. i need to speak to him. This is What Toshiba office dose when an angry customer call them to complain for the very low and Bad service after waiting 3 months to get his problem solved. i feel so much depressed and angry because i paid money three months ago and not get any benefit out of it. i have been treated bad like i m asking them for personal help. i feel they just want to run away from the responsibility which they have to do based on their company rules and consumer rights. I have been insulted when the girl hang up the phone in my face and said why i have to spoil her day

Virginia of Dassel, MN June 28, 2009

After having a Toshiba Laptop computer only 4 yrs., the entire system board went out and of course the warranty was done. This computer was around 1500.00 and bought at Best Buy - would have thought there would have been a recall on this model but was not. Anyway - the cost of fixing the computer was close to buying a new one so I now have an HP. Toshiba - no more having products from your company.

John of Swansea, SC June 22, 2009

I bought a laptop 9/13/07. After 6 months the power cord stopped working. Called and they sent another. 7 months later it stopped working again. I called and they sent another. Again 5 months later it went out again. I called and they sent another.

Now it is out again, 4 months after I got it and I call and they say they are not replacing them anymore. Too many complaints about this item.

Now I am stuck with a laptop I can not use. I have called and called and get no where. I need help.

DRenda of Daleville, AL June 5, 2009

Purchased a Toshiba Satelite from Office Depot on Aug. 4, 2007. It came with a standard 1 year warrenty. Shortly after the warrenty ran out the USB ports (4) began going bad, sometimes they work sometimes they don't.

About 6 weeks ago the comperter began asking for bios password even though a password had never been set. The computer was unusable without it. Did research and found Toshiba was aware of this so I contacted them and sent the computer in for the fix at no charge. Suddenly the computer refuses to boot. LED lights come on Power light comes on and cooling fan but the computer refuses to boot.

Did more research found that the motherboards in toshiba laptop computers go bad shortly after the warrenty expires. I don't know if this is so toshiba can sell more motherboards or more laptops.

Contacted toshiba suppot was told my computer was out of warrenty and there was nothing they could do. I would have to pay for the repair plus parts. A new motherboard cost 395.00 just for the part! I was also told those motherboards are on backorder and they didn't know when my computer could be repaired.

gay of rockville, MD June 2, 2009

I purchased a Toshiba Satellite A205- S5804 on January 3, 2008 and since that time I have had to send this laptop back to Toshiba 5 times for repairs. Once to replace the Mother Board, three times to repair the CD/DVD drive, and once it just wouldn’t start. Also it goes off while in the middle of a project and when I press the start button it goes to safe mode, and asks if I want to start in “normal” mode. After the second repair I purchased the extended warranty because I couldn’t afford the chance of having to pay for these repairs.

I feel this has gotten out of hand, as it seems that no matter what repairs are done to it, they do not seem to be successful. I just received the unit back on Thursday from the last repair and it still remains inoperable and now I will have to send it back again. You have had this laptop for repairs more than I have had the use of it, I am asking you instead of once again unsuccessfully trying to repair it. I would ask that you now replace this Toshiba Satellite with a new one. I sincerely appreciate your attention to this matter as it has caused me considerable consternation over the past year and a quarter.

I received a call from someone at Toshiba Corp. On Friday May 29 Marissa said she received my letter and wanted to speak to me, at that time I was unavailable. When I returned her call they told me she had already gone for the day. Yesterday I called the number she gave me the operator said that she could not be connected but she would leave her an e- mail and would get back to me that afternoon, she didn't. Today is Tuesday June 2nd. she returned my call this afternoon. She said she had all the paperwork of all My repairs, but could not replace the laptop, she said if I had trouble again I should let her know. Four times I had to replace all my files, this time the Laptop would not restore my files. I have been on the phone to Microsoft three times, and they do not know why it won't back up. I feel I have been to "Hell" and back. Toshiba is not willing to assist their consumers the way a reputable company should.

gay of rockville, MD June 2, 2009

I purchased a Toshiba Satellite A205- S5804 on January 3, 2008 and since that time I have had to send this laptop back to Toshiba 5 times for repairs. Once to replace the Mother Board, three times to repair the CD/DVD drive, and once it just wouldn’t start. Also it goes off while in the middle of a project and when I press the start button it goes to safe mode, and asks if I want to start in “normal” mode. After the second repair I purchased the extended warranty because I couldn’t afford the chance of having to pay for these repairs.

I feel this has gotten out of hand, as it seems that no matter what repairs are done to it, they do not seem to be successful. I just received the unit back on Thursday from the last repair and it still remains inoperable and now I will have to send it back again. You have had this laptop for repairs more than I have had the use of it, I am asking you instead of once again unsuccessfully trying to repair it. I would ask that you now replace this Toshiba Satellite with a new one. I sincerely appreciate your attention to this matter as it has caused me considerable consternation over the past year and a quarter.

Ray of san rafael, CA May 22, 2009

I purchased a toshiba laptop less than a year ago, from circuit city when they where still in business and before they started the liquidation sale. The computer froze multiple times and was taken to the circuit city fire dog repair team, who replaced the computer.

I then received a second toshiba laptop. The same problems arose. Sent it in for repairs around christmas time last year. Picked it up after christmas and still didn't work. A couple of days later I was told by a circuit city employee to bring in the computer on saturday and they would try again to fix the problems. Went to circuit city on a Saturday, 45 minutes away and was told that since they filed for bankruptcy they wouldn't fix it. I then started contacting toshiba warranty department. They instructed me to send it to one of there 5 star repair centers. They kept it for 10 days, and after using it for less than 2 days it was freezing already. Contacted Toshiba warranty department again, and was told I would get a box to ship the laptop to there repair center. I am still waiting for the box and papers to ship them the laptop for repairs, which are are all supposed to be covered under the warranty. People wake up! Let’s be proactive!

Download all the complaints and next time you go to an electronics stores like Best Buy, Fry’s leave these flyers on the car windows in the parking lot and start boycotting toshiba products. If we can stop 1000 or more sales it will give us the satisfaction of knowing they got some attention from the public and that Toshiba will take notice of people dissatisfaction of there products.

Laleh of Kuala lumpur, Malaysia May 15, 2009

Two years ago I decided to buy a good Laptop. After lots of investigation I selected Toshiba because its price and quality was suitable for me. Toshiba Satellite P100-221 was marvellous for me because satellite series are Tough Laptop and P100-221 has 17 monitor with other required specification. I paid around 2500 US and bought my Laptop in Muscat (that time I was living there). But First I disliked its keyboard. My friends that had bought Acer and HP laptops much cheaper than mine, their keyboard were much better than mine things that never I imagined. Anyhow I had to accept it and after sometimes I used to use it. During this period (2.5 years), as I was using only a few hours a day I could use it but suddenly around 5 months ago I found new problems: I could not connect to Internet. Yellow hatches and mathematical symbols appeared on my desktop As I never thought these problems facing due to my laptop So first I thought it is because of internet connection problems so I tried to solve it but I could not. For hatches I thought it is an effect of Virus and spam problem so I formatted my laptop with difficulty to get a backup of all information but it did not work at all so at the end I contacted with Toshiba customer centre and they made me happy because its VGA card and modem needed to be changed! they told me that because I bought my laptop in another country (I relocated from Middle East to Malaysia and its guarantee finished so they can not provide spare part for it and I have to provide it from Middle East! Now really I am frustrated of Toshiba because of its bad customer service and quality. It is funny that they can not provide the spare part and I as a customer, have to provide it and you can imagine that actually in this case again it will be my responsibility if the spare parts will not work properly! At the end I decided to buy a new laptop (it will be cheaper and safer) not Toshiba brand (NEVER EVER).

Dan of Seattle, WA May 7, 2009

I recently 5/4/09 purchased a Toshiba M305-S4910 laptop from Best Buy and loved it for the few hours I owned it. After using it for 2 hours it crashed. Thinking nothing of it, I just simply shut the computer down, and rebooted it. It wasn't that simple, the computer never did fix itself through Windows, and the problem persisted. This occurred while I was simply surfing the net, and reading a news article. The computer clearly crashed, leaving itself in a blue screen stating some sort of "Minidump". Crashed 2 times before I decided to take it back. The next morning, I went to Best Buy where I was optimistic on exchanging my bad toshiba for a new good one. I was wrong, I took the new one home, and felt at ease. So this computer lasted a few hours longer (not joking). I was simply surfing the internet, and editing a few pictures, and CRASH again! I thought to myself this is ridiculous, impossible. So I rebooted and guess what? Within an hour it happened again. This time I decided to find a solution myself, using the internet. It turns out that this particular model, and several other Toshiba models are clearly defective, and have other known issues; IE: mousepad, webcam, mic, crashing. If anyone is experiencing this too, speak out! We don't buy computers everyday, I buy one every year or two, but This is really ridiculous two lemons, in a row, within two days. I noticed that the problem only occurs when it's not plugged in...only when using battery power. Back to Best Buy tomorrow morning, with this on video (the computer crashing) so they don't think I'm problem. So that we can all witness, this defective computer. Furthermore, I'm sure that Toshiba knows by now that this computer is bad, and still sells it. As far as the warrantee, I'm not going to take any further chances, because it seems like they don't even want to honor their product (based on internet feedback). I hope this helps anyone looking at Toshiba laptops, or this model.

nataraj of Bangalore, India May 11, 2009

Laptop is not booting.

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