Toshiba Customer Service

I want to complain against Toshiba Japan because the Indian Toshiba dealer has not done satisfactory repair services. We purchased a VRF air conditioning plant from Toshiba Japan last year. But now we have a very big problem because their Indian dealer, who has no responsible person, is not giving us satisfactory services regarding the fault in the AC VRF system. Due to this problem, our customers are not happy. As I already told you, we have a hotel industry and we should give the best service to our customers. Now, we are requesting your good self to please take action as soon as possible.

My new laptop was working no faster than my old, outdated computer so I attempted to go to "forums.toshiba.com" to see if there was something others have experienced that I could learn from. However, when I attempted to gain access to the Toshiba Forum, a notice appeared that I was "banned from this site." I worked with a Toshiba tech for nearly an hour and was told that my internet provider (Road Runner) was blocking their Forum web site. I then spent another four hours with service personnel from Road Runner and ended up being told that Toshiba had blocked all access from the Road Runner server. I confirmed this by having other people attempt to access the Toshiba site from different computers, including those located in other towns. The problem was definitely Toshiba.

I attempted to call back Toshiba, was again forwarded to the tech services department and someone "hung up" before I was able to inform them about what happened. Toshiba has too little concern for their customers and this is but the first complaint I'm filing. I will be contacting the BBB as well as Consumer Reports so they can advise potential buyers concerning Toshiba. I want to return this computer so I can purchase another one from a reputable company who serves their customers as advertised.

I recently installed a Toshiba BDX2200KU disk player. But it never worked right. I called their support number - they gave me a problem report number (110725-003697).

The guy gave some suggested solutions to try power off the unit, unplug it and wait 10 minutes, etc. While I was waiting, he hung up on me. I tried the procedure again, but the machine still doesn't work.

I bought my Toshiba L655-S5060 in July of 2010. I have only used it a few times when the problems started. I sent in to be fixed. They sent it back claiming to have repaired it. They claim the hard drive was replaced; although no paperwork on what they allegedly fixed was included when it was shipped back to me.

When I got ready to use the laptop after it was returned to me, the same problem occurred--it was not fixed.

I later received a call indicating that there was spillage in the laptop; that the warranty did not cover it. I would need to pay over $300 dollars to have it repaired. I know for a fact that nothing was spilled onto the laptop. I was sold a defective laptop. The technical customer service and corporate office have not been in contact with me, so that I can file a formal complaint to the right department. I am constantly placed on hold.

Do not buy Toshiba products because the customer service will treat you like crap.

I purchased a 52" Toshiba Regza LCD TV in February 2009. Everything worked perfectly until December 2010, when vertical banding started occurring on the left side of the screen. I took it to an authorized Toshiba service center (R. T. Grim in Camp Hill, PA) for an estimate. They said the LCD panel needed to be replaced, at a cost of $2,100. I was shocked, as this model TV could now be purchased at about half that cost. The service representative suggested I contact Toshiba Customer Support to see if they could provide some assistance. After several phone calls and exchanges of several emails, Toshiba agreed to cut the cost of the part by 50%. I replied that based on my research, this problem seemed to be fairly common shortly after the one year warranty period expired, and that I believed a reduction of at least 90% would be a fair compromise. Toshiba said that a 50 % reduction was all that they could do, probably knowing that this remedy would not be pursued, since it doesn't make economical sense!

I agree with the many others who have had a similar experience with this obviously defective product. I will not buy another Toshiba product, and will continue to use my 15-year-old RCA 36" CRT TV, which still works perfectly. This TV failed after less than two years of very light use (estimated at about 1,500 hours of operation). Thus, the cost of use was about $900/year, compared to my old RCA TV, which currently has averaged about $50/year. I believe that Toshiba is well aware of this vertical banding problem and should compensate consumers properly for this obviously defective product!

I bought a new Toshiba laptop in October 2010. Three nights ago, I closed my computer after being online and went to sleep. My laptop did not move all night. I am the only person who used my computer. When I woke up the next morning, I opened my laptop, only to see a white screen with a large black spot and lines. After several attempts to reboot and fix the problem, I called the toll free customer service number. I waited online for several minutes, only to be answered by a person who's English was very hard to understand.

He refused to tell me anything other than the fact that the screen, which is part of the computer, is not covered under their warranty. I asked him if the screen was part of the machine, to which he replied yes. But regardless, they will not cover the repair or replacement of the screen. He insinuated that I had broken or dropped the laptop during the night. That is not the case. My laptop did not move during the night and neither did I. I was told repeatedly that I would have to pay $425 dollars either to repair the screen or I could pay $425 for them to assess the condition of the screen to decide if it was broken or had simply stopped working.

The shipping and handling was free, but if the machine was determined to have a broken screen, I would have to pay the repair. I asked him, so in any case, regardless of what is wrong, I have to pay you $425? I can put another $100 and buy a new one. I was told repeatedly that it was their policy to take the $425 under any circumstance. So basically, they get the money when you by a laptop and then they get the money when you need a repair, even though it is still covered under warranty that does not cover the screen anyway.

I asked what the warranty covered. I was told it covered the machine with exceptions. I asked what exceptions, and I was given a list longer than my arm. The warranty apparently covers nothing except the case. I called again to speak to another person, and I was told the same thing. I asked for a supervisor, only to be told that there were none there. Only the call center technicians were there; no one could or would talk to me to escalate the case.

Three days later, I still have talked to no one who can help me. I am told over and over that the warranty doesn't cover the screen, I can pay $425 or I can buy a new computer. This is my second Toshiba. The first one never worked correctly and I was told there was nothing that they could do. My issue was a "software" issue, which is what they always tell you. I got tired of having the problems with the old Toshiba and bought a new one, and 3 months later, it doesn't work either. I will never buy another Toshiba product. You get a great machine for a few months and then it goes out. Buyer beware!

I made an order for a laptop. They told me that this laptop will be delivered before Oct. 29. By Oct. 25, I called this company to check the delivery status and they told me that I was going to receive it by Nov. 5. I cancelled my order because by Nov. 29 I will travel to Colombia for 15 days and nobody will be home to receive it. They told me that my order was cancelled. On Nov. 3, I noticed that Toshiba took my money from the bank and they made the delivery. Now I called Toshiba and nobody wants to talk to me. I sent a lot of email to see when I will get my money back and Mr. Joe ** didn't answer me. Question, if you cancel any products with anticipation (5 days before the delivery), why didn't they cancel? Why did they get my money? And I have no answer when I get it back. If you know any lawyer to sue this company, please let me know. Thanks.

I spoke with two different people at tech support about my problem.

One suggestion was that my TV module driver needed to be turned off. The driver is not turned on and that program was not downloaded. Other suggestion is that I use another coed. Finally, answer was they don't support my problem and there is no one at tech support/or Toshiba that could/would fix problem as it was beyond their ability. Smart enough to design a computer but not to fix a problem.

Problem is I have a Satellite 105 laptop that interferes with my amateur radio. The laptop transmits 40/50db through the power cord whether it's in the cig. plug or an inverter. When operated on battery power, there's no problem except battery life is too short. We operate for 10-14 hours at a time. I tried an HP and had no problem except I own a Toshiba. My mistake.

I have a Toshiba Satellite A305 Laptop that I bought in February 2009. The web camera stopped worked about 6 months ago and they have no solution that fixes this problem. The laptop also gets extremely hot and burns your skin. I have had the laptop charging on the table with the screen closed and go to pick it up and the entire laptop is burning hot. While using it on my lap, it also gets extremely hot at times.

We purchased a Toshiba 46-inch TV (model 46 RV530U) on November 2008. It died when it was less than two years old. The TV itself went black and half of it was not with a picture most of the time. I took it in to get fixed; it would cost $2300 more than what I paid for it. The LCD panel went bad. I contacted the customer service line—no help whatsoever.

I will never buy a Toshiba product again. I have laptops and lots of electronics. Once they go bad, I will not buy Toshiba. I will move on to better things. Thanks for nothing, Toshiba. You really don't know how to satisfy a good customer. Toshiba products are not worth buying and I will not buy another one. I had to purchase a new TV which cost me. I think a TV should last more than two years. No wonder our dumps are getting full of Toshiba products.

I purchased a replacement battery for my Satellite. I purchased next business shipping since I was unable to turn on computer without new battery. The next day, I check status for tracking info and nothing had happened. I called and they say it takes 24-48 hours to verify my payment information. What? That's why we have merchant account companies. Anyways, I was upset and I asked to speak with a supervisor. She told me it took 24 hours to verify payment info and that my battery would arrive the next day by 10:30 am. So I check status the next morning and nothing has happened again. I called and they tell me they're still verifying my $150 dollar payment. It makes completely no sense, so I canceled order. I would not recommend purchasing from them, unless you have a lot of time to wait. I missed two days without my computer on a business trip.

The only thing I need is the address to send my replacement part to. I'm only under warranty for a few more weeks and my AC adapter went bad. I do not have a credit card to go through the process of letting them hold $145 on a card to send me a part, so that I could send them the old one back. One of the case managers that actually helped somewhat said I could send my part first, then they will send the new part when they receive it, but nobody knows the address to send it to.

I talked to 3 to 4 case managers, customer service for 4 times, technical support, who in turn, sent me back to customer service. The last call was at 8:24 am today, where the customer service rep had me on hold forever, waiting for a case manager. I was then redirected to the automated system, then the system hung up on me. All I need is the address that would be on the returned parts envelope that they would send. Nobody in the whole company seems to know this address. And they just cost me $89 for a new adapter and numerous daytime minutes spent. This is the worst customer service I've ever had.