Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

Angela of Travelers Rest SC (04/08/09)
I purchased a HP Compaq 6735s Laptop Computer KS118UT-AMD Turion X2 Dual Core RM-70 2.0GHz, 2GB DDR2, 250GB HDD, DLDVDRW, 15.4 WXGA Microsoft Windows XP Pro, Black from this company on January 15, 2009 on my Mastercard. The price including shipping was 777.61. I received my computer via mail and had great difficulty getting it set up. I called Tiger Direct and they sent me to HP tech support. I spent a total of 11 hours for two days working with a gentleman from HP (Jadeep). Unfortunately neither him nor me could get the computer up and running.

I then contacted Tiger Direct again and spoke to Raoul on 2-12-09 and requested information on how to return the product. He told me he would email me a an RA label, the credit card would be refunded as soon as the package was returned. On 2-17-09 I again called Tiger Direct (because I still had not received the shipping label) and spoke to Jasmine and she gave me the RA #1101650-C and she told me she would send the RA shipping label to me which I received on 2/18/09. I packed up the computer and sent it through UPS back to Califormia where I was instructed to send the computer. I tracked the computer via UPS and on 2/26/09 it was received at 2:46PM.

I called Tiger Direct on 3//2/09 and spoke to a customer service rep that told me it would take 5 business days to credit my Mastercard. I checked my card at 5 days and again 5 days after that without any credit. I called Tiger Direct again on 3/21/09 and spoke to Marcia x 5396. She informed me that the appropriate paperwork had not been completed by the last representative, she told me she would complete the paperwork and it would be reflected in 3 business days, to check my card on 3/25/09. I checked my card on 3/25/09 and on 3/27/09 with no credit showing.

I again called Tiger Direct on 3/28/09 and spoke to Bea and she again told me the paperwork had not been done. I requested a supervisor and she advised I call back at 12 noon and speak with Bridgette Williams at 1-800-955-1888 x2993. I called her after 12 noon 2x and left messages requesting that she call me. I never received a return call. I then called the second contact number that Bea gave me, Departemnt Manager Antoine Meyer at 1-800-955-1888 x2285 on 3/30/09 2x and left messages requesting a retun call and never received a retun call. It is now April 7.

Tim of Euless, TX April 3, 2009

Tim of Euless TX (04/03/09)
I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call.

The people I talked to at Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct. I spent 30 on the new battery, and I think it is wasteful for me to return the entire camera instead of just the dead battery. I'm out 30!

Tim of Euless, TX April 3, 2009

Tim of Euless TX (04/03/09)
I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people and Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct.

I'm out 30.

Dominic of Flossmoor, IL March 24, 2009

Dominic of Flossmoor IL (03/24/09)
I tried buying two hp monitors from the tiger direct store in Orland Park Ill. The place is a bit of a zoo. Unanswered phone calls. When two days later some one picked up the phone. After asking my question about the sale monitor, she said she would return, and left me on the phone, and never returned. I tried calling the Hoffman Estates store, they never answered the phone ever.

My son went to the Naperville ill store, to purchase a GPS, and had the same experience that I had. He walked out without making his purchase.. So then I went to my old reliable Amazon to purchase two 22 inch hp monitors. Guess what, they ordered them from tiger direct. Now it is two weeks later, no monitors, no notice, NOTHING. I'm going to e-mail Amazon next, and tell them of my dissatisfaction about tiger direct. And start looking for another place to make my purchase. I will make sure, to continue to tell everybody I have the opportunity to share with, my tiger direct tale.

Michael of Urbandale, IA March 5, 2009

Michael of Urbandale IA (03/05/09)
I had bought a external HD it was physically broken inside, talked to them got forms to send it back in, I told them I needed one imediantly and they said I would have to wait till that one was back and taken care of or to purchase a whole new and wait till they processed the return on the broken one, I told them I wasn't going to purchase another one I would just wait till they processed the return, the next day I see an e-mail from them saying my credit was denied and I couldn't purchase another one until I got it cleared with my credit card, found out these guys tried to run another through PayPal without my permission.

Just a little embarrasing to let ppl see that even though I do have the money I wasn't going to let them take it till the other was refunded, so now I will most likely take it to my ATT Gen and the BBB

Thomas of Farmer City, IL February 26, 2009

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