Tiger Direct

I bought a laptop shipped to my best friend in MD. The UPS website tracking show delivered but nobody signed for it. My friend never received the laptop so I opened a claim with UPS. UPS told me they did an investigation and showed it was delivered. How can I pay for an item that I/my friend did not receive? So, I went with the credit card company and did a chargeback. The credit card company granted my chargeback. I bought an LCD today and the order was pending (told me to call them). They want me to pay for that laptop that my friend never received. It's ridiculous. There are places to buy electronics everywhere on the web. They are the one at lost, unreasonable and unreliable. Yes, I trust my friend as we've known each other since we were young and I know his personality.

I purchased an HP DV7 laptop computer which was sold to me as "new." When I opened it, there was no paperwork or plastic wrap inside the box. I was later told by HP customer service that the unit had already been registered under a different name approximately 5 months ago. Tiger Direct also informed me that there was a $50 rebate through HP, but I was unable to locate any rebate on the HP site for this unit, and was also informed that it would be difficult to secure a rebate when already registered to another person. Tiger Direct did give me a slight discount on the unit upon my complaint to them, and they are also going to give me the $50 rebate directly. However, something should be done about a retailer that is selling items as "new" when they are not new products. I thought that was against the law.

I am an IT college student and decided for my hardware class' benchmark that I would buy and assemble my own computer. I went to both Tiger Direct and Newegg to find parts. I noticed that both companies do tend to try and price match each other. Some things were cheaper on Newegg and some were cheaper on Tiger Direct. The ordering process for Tiger was simple and fast and my product was received quickly. I am very happy and will definitely purchase from Tiger Direct.

However, Newegg was a pain! It took them a week and a half to process and start the shipping process - and that's after customer service gave me the rush processing for free when I complained! Why? Because if your billing and shipping isn't the same, they freak out. They have to call and verify with your credit card company that the addresses are on file (this holds up the whole process). I had to fight to get my order processed and shipped (they took my money as soon as I checked out). Again, Tiger Direct is a good company, while I am not saying these people are liars as every company does not have a perfect record. I feel that in some cases, it really comes out to be the customer's fault.

I bought a graphics card online and was informed many days later that it was on backorder. I went to their site and found they were still selling this item with no mention of it being on backorder. One week later, they were selling it $20.00 cheaper! By the time I received it, the rebate had ran out (one month later). What a scam! I went to Newegg and found they were selling the same item all along with no backorder ever mentioned. I will never buy from Tiger Direct again. By the way, I'm a computer tech who spends a lot on parts and does upgrades. There are too many others selling computer parts out there with better service. Never again for Tiger Direct!

I was notified by my credit card company of a charge over $1000.00 by TigerDirect.com. When I asked the delivery address to the charge, they refused to give it to me. What kind shady company would refuse helping a consumer who is being a victim of credit card fraud? Beware of any dealings with this so-called company.

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect, please give us the opportunity to prove our commitment by resolving your concern. We can be reached at customersatisfaction@help.tigerdirect.com. When contacting us please include as much information about you concern as possible, including any order or tracking numbers, so that we can efficiently and expeditiously resolve the concern. We apologize in advance if we let you down and we pledge to make it right.

TigerDirect.com Customer Care

Just moving your pointer around the screen causes pull-downs to flash at a furious rate. It is a very unpleasant experience. I do not enjoy visiting your site. I have been a long-time customer. Don't chase me away.

On Feb. 16, I had ordered several items from Tiger Direct, including a computer that had to be custom built. The next day, they re-credited the cost of the computer back to us because it took three to five days to build. They took out what was needed for the other items, which we received fine. On the 22nd, I decided to cancel the order and buy a new one, about the same as I had ordered by for a lot cheaper. We spoke to a representative and they said they already took care of it. They had already taken the money for the pre-built.

On the 24th, two days after we ordered the new computer and cancelled the original, I had missed the UPS that stated I had two packages. When I checked my account, I discovered that the $2,000 for the original had been taken out of my account. After speaking to them, they said they would handle the issue. A week and a half later, the money was returned, but not before battling it out several times with the representatives. But, when we received the money, the shipping cost had not been returned.

When I called them again, I tried to explain the situation and was getting more frustrated as I was finally informed that the reason it was not returned is they never took out the shipping in the first order. It was never explained to us. We were never given a shipping order, and several other major issues. The rest of the stuff was fine, everything else was perfect. But this large issue has really caused me no end of grief with Tiger Direct and the way they handled the situation. This should have never happened and they acted like we were the bad guys. I have a right for being angry about this, because this action hurt us in a bad way that took much time to fix.

One last thing, they had no account of us cancelling the first order. Nor any of the times we spoke to them about it.

I bought an LED TV from Tiger Direct online. I paid for it with PayPal on February 3. They never sent the TV because is out of stock. Now, February 29, I cannot get my money back. Tiger Direct took my money.

I ordered 2 (two) identical computers. One was delivered; one was intercepted by Tiger Direct. Tiger Direct insisted that we reorder the second computer that Tiger Direct stopped delivery of. The price is now much higher. Time line: On 2/9/12, I ordered, and it was shipped. On 2/10/12, PayPal hold to verify. On 2/11/12, it was verified and followed up with both Tiger Direct and PayPal. On 2/13/12, UPS reported Tiger Direct issued a "return-to-sender" on one half of the order (1 Computer). These were both in Stafford, Texas on 2/13/12. On 2/14/12, one Computer was delivered. Tiger Direct refused to deliver the second computer, unless we reorder at the higher price.

I made a 5 item purchase that were in stock, available and ready to ship in Wish list and also on PayPal payment form, otherwise, I would never have paid or completed the order. Payment was made in full through PayPal and registered as such by both parties (with confirmation emails from both parties). So everything was paid for and supposedly on its way according to Tiger Direct and PayPal.

A few days later, I decided to check the order status with Tiger Direct. Oops! Three items were out of stock and back ordered. Being a new customer, I did not worry since my previous order had gone okay. Looking through all the fine print in my invoice, I found a note stating to contact a given number to confirm order; otherwise, the order would not be shipped. That's when everything started to get real sour.

I don't know why but a partial amount was biffed off and biffed back three times with PayPal, without my ever giving consent or issuing withholding of payment to PayPal. Now Tiger Direct Florida Management has sent me a collection letter with Credit Card forms and info, etc. to fill out. Now I don't have credit cards and don't want any. I intend to pay Tiger Direct for the balance but I still don't understand why a part of the full payment was cancelled in the first place. So if they want that balance, they will have to accept a PayPal personal payment to whatever web address they wish. But I will not pay one penny for check, credit or money order additional fees even if they are the specified payment methods specified in their collection documentation.

Why does an honest person have to go through all this when the full payment was made in the first place! Tiger Direct has lost a client because of its harassing credit marketing tactics. And I surely never want to ever do business with them again. I don't need that kind of business.

I ordered an HP refurbished computer on 1/16/2012. After several emails and phone calls, I finally got them to acknowledge today, that they do not have this model, nor will they be getting this model again. I wonder how long they would have kept me waiting, if I had not called, and insisted on an answer. Tiger Direct is an unethical dealer, with incredibly poor customer service. Do not do business with them!

I ordered a refurbished Vizio M420VT-B 42-inch 1080p Class Razor LED TV on December 24, 2011, and I was really pleased that it shipped sooner than I expected. The TV arrived at my door on December 29th, and when I took it out of the box and tried installing the TV stand to it wouldn't fit. My package came shipped with the wrong TV stand! The indentation of the TV stand is that of an oval and the stand's neck is a perfect circle, so they don't fit snugly into each other. I didn't make any type of special request for shipping or anything else. All I did was buy it! As soon as I discovered this, I called Tiger Direct about my situation and was told that they e-mailed the product manager and that I would receive the correct TV stand free of charge.

It is now January 20th, 2012 (still stand-less), and I've been e-mailing and calling constantly about this stupid TV stand and all I've been getting in return are delayed responses telling me to wait. I'm waiting to be told to wait (insert Xzibit meme here). I've tested the TV itself and it works wonderfully, but it's been sitting in the box for almost a month and I'm not going to waste more money by purchasing a wall mount as an alternative just because Tiger Direct didn't include the right stand in the first place. This was my first experience with buying from Tiger Direct, and besides the speedy delivery, it has been pretty abysmal. Hopefully, I get to enjoy my TV with the correct TV stand before the world ends this year.

I purchased an HP Laptop on December 1st, and it was delivered on December 4th. I gave the laptop as a Christmas present on December 23rd. Out of the box, the laptop never turned on. I called TigerDirect and they wanted nothing to do with it since after 14 days, they push the problem to HP. I have a lot of experience with purchasing technology and I use HP all the time. HP warranty is 30 days against defective products, after 30 days, you would need to send in for repair or replacement if it cant be repaired.

I called HP and they told me that since it is still within 30 days, return the item to the store where I purchased it from--hence, Tiger Direct. I did some further research on HP website and found that this laptop was purchased on October 8th and has some type of two-year limited warranty on it. I am beginning to think that this item isn't even new. I have a case open with my credit card company because I will not pay for this item and I will be sending the laptop back. Don't buy from TigerDirect, I learned my lesson.

I have tried repeatedly to cancel my order # **, which was placed on December 26, 2011. Having followed their instructions to make cancellations via phone (this is impossible and yes, I was calling the number they provide for cancellations), I then sent two emails. To date I have heard nothing from them. I am worried that I will be receiving an item I do not want (it turned out my grandson, for whom it was a gift, already has one). And that will be expensive to return. Tiger Direct has already debited my Visa card, even though the monitor has not yet shipped. The total order, $142.98, included a Square Trade 2-year TV Warranty (STC-CA-LT0124N2B ) and the PC Peripheral Disposal Surcharge (CA ONT 005 CA). I am a senior with a heart condition, living on a government pension.

I placed an order for a Google TV device by Logitech on the 16th for my parents' Christmas present. At the time of order, the website said I should obtain expedited shipping to ensure timely delivery. Using their map/chart to determine the right shipping package, I paid additional for UPS Ground which according to the website and its map/chart, would have the package delivered by the 22nd. It seemed like a great deal. My parents would love it, and I assumed that Tiger Direct's fulfillment process would go smoothly.

First I received an email on the 19th that I had to call to verify the order since it was shipping to a different address than that on the card. Great security measures, I had no issue with that and did it immediately upon receiving the email. I explained to the rep on the phone that I was concerned about the delivery making it by Christmas and asked specifically when the device would ship out and he assured me that it would be processed the same day for shipment. On the 27th, the item still had not been received by my parents. Embarrassed, I searched my emails for the Tracking Number and discovered that it hadn't even shipped until the 21st (so much for receipt by the 22nd!).

I called Tiger Direct and spoke with rep Michelle. I asked if she could verify when the order was placed, the additional shipping that was paid and then asked if she could explain why the order hadn't shipped until the 21st. After a brief hold she explained that some of these items had been tested but were determined to be faulty, requiring a re-order from the manufacturer. She said I should have received a phone call that it was back ordered. Having placed many orders for my employer through Tiger Direct, I knew this wasn't the process and explained that to her. I asked her specifically, "So, this item was determined faulty and was re-ordered from the manufacturer? " She tried giving some vague explanation but I said, "This is a yes or no question," and repeated the question. She answered, "Yes." After more vagaries about why I wasn't notified about the back order (I could have purchased the item from a Big Box store and shipped it myself) she put me on hold again.

After an extensive hold she said that the item had not been back ordered, that she was giving me general information then tried to claim that "someone" had spoken with me on the 20th about the order. After determining that was not possible (the phone number associated with my credit card is no longer in service and the other number was my parents' phone number in another state) she finally offered a refund of the shipping; $8.18, which I have to wait a week for. Wow, thanks so much, Tiger Direct!

No "deal" is worth this hassle. The price was only $12 less than the Big Box store. Had I bought it from a Big Box store and shipped it myself, it would have made it by Christmas, well worth the $12 difference. I am never buying from Tiger Direct again and have already changed company, IT purchases to be done through Amazon instead.

I am thoroughly disappointed in my entire experience with Tigerdirect.com. From the computer I purchased for Christmas morning that was not checked before shipping with a baffled motherboard! Wouldn't even turn on. Thank God I am smart enough to check or else my daughter would have cried Christmas morning. Customer service, I have received not one pleasant person. I've talked to the "sales manager" who later in the call said he was "Sr. Vice president" when I asked to speak to someone other than him. Here is my question, "How could you ruin Christmas?" I was also told that during the holiday season apparently they do'nt have time to check every package shipped. They are too busy. Really? I know way too many people to be treated this way, word will get out. Oh and I never did get an apology, just excuses and lies.

Tiger Direct offered free shipping on a $600 TV. I filled out the order form, took a break before I submitted it to walk the dog. By the time I returned, Tiger Direct had added $50 for shipping. I phoned them, was put on hold for an hour and was politely told to go pound salt. Let the buyer beware!

I bought a refurbished computer from Tiger.com and told me that there was a $90.00 rebate on antivirus. Plus, he said that I had to buy it to get the computer, which I did. He said that I would get the money back on a rebate. When I went to get the rebate back, I called Tiger.com. He said that there was no rebate at first, then he said $20.00. I told him that was not good business and told him that I would never buy nothing else from their company. God bless you. I am a Christian person.

I ordered a video card that had a $20 rebate. I paid for UPS ground and it took over four weeks to get. I could not file for the rebate because it has to be postmarked within 30 days of purchase. I spoke to customer service and they told me that there was nothing that they could do. Worst experience ever with an online retailer.

I purchased a keyboard through Tiger Direct Website. I cannot get the keyboard to work properly and would like to return it. Tiger Direct informs me that I must return the item through the manufacturer, Adesso. As requested by Adesso, I filled out the RMA form and faxed a copy of my invoice showing proof of the purchase through Tiger Direct. They then wanted me to talk to technical support, which I do not want to do. I just want to return the item and get a refund.

After several e-mails back and forth and several phone calls which remain unanswered, I now get an e-mail from Adesso saying that I must deal with Tiger Direct to return the merchandise. If this is the case, I do not know why I have had to jump through so many hoops with Adesso. I have complied with all of their requests. I just want to return the item and get a refund. This is not a professional way to do business and I can get no satisfaction from Adesso representatives. Please help me.

This company has an improper way of processing order. They have poor customer service. My order was made, where purchases by credit card need full address, e.g. apartment number. But the apartment number doesn't appear on shipping address. And the order was returned at a cheaper rate than what was ordered. Customer service called on Friday, October 7th. "Alex" claimed that "I didn't properly enter my address". I explained to him how purchases can only be made with proper address. I also told him that the feature in order process has "check box if billing address and shipping address are the same", and it was made. He said, "Just a moment."

Twenty one minutes later, he's surprised that I was still waiting. He explained that he was distracted. I was instructed to wait another 4 business days (it's Friday!) before the package is processed, received, and can be shipped again. I demanded that the shipment returned can stay there and the 2-day air shipment that I paid extra for should happen as soon as possible. After another 5-minute hole, I have to make another order of the same product. And the previous order will be canceled and refunded (another 5 business days of process after the 4 business days of return process!).

Another order was placed. I asked Alex, "With 2-day air, could I possibly receive my order by Monday?" He replied, "It could be as soon as Monday, maybe Tuesday." We hung up. After an 1 hour, I haven't received a confirmation email, so I called again to request it. "Pete" answered and sent the email confirmation, but informed me that Tiger Direct doesn't ship on Saturdays! So, "Alex" lied to me or is ignorant of the processes for which he works. Another hour passed, and my order confirmation is sent, to which there is no apartment number again! Alex screwed the re-order. On another call, Heather answered, to whom my situation was explained and address correction was requested with an order confirmation. My apartment number still doesn't exist on the order invoice. The customer service and order processing of Tiger Direct stinks!

BEWARE before you purchase online! I purchased a laptop for my grandson online. They confirmed my card info and asked for the last 4 digits of my social security. I got a screen that said the order was confirmed. They charged my card for $466.95 and then I got an email saying that my order was on hold. I called them and they said they need to setup a conference call with my bank. **! They said the order was confirmed!

They need to be upfront about the process. I know it is buried somewhere in the terms but I'm filing complaint with the FTC. Shoddy business practices. I will never deal with them again.

I recently bought a coupon on a website to be used on TigerDirect.ca. I paid it $15 and it was worth $30. I made a purchased on the site. Days passed and after a while, I contacted TigerDirect.ca to ask them what was happening. They told me that UPS was holding the package in Concord, Ontario, whilst I live in Toronto, Ontario. UPS claimed they didn't have a proper address. I triple checked and I gave the correct one to TigerDirect.ca. Finally, the package went back to TigerDirect.ca warehouse.

Since then, they refuse to refund me the totality. They're charging me for the delivery and the coupon I bought can't be used anymore. I suspect this to be a con. They make people pay, give the wrong address to UPS, the package comes back to the warehouse and they get to earn x% of the $15 from Deal of the Day's coupon without giving anything away.

People at the store were very rude, ignored me, or gave me short answers even when I was spending a lot of money. I got a defective hard drive from the store, defective system board, and memory from the website. I shipped it back. They sent me a video card as well, and charged me for it! I had to send it back, but they wanted me to spend my own money sending it back. I had to wait on hold for an hour. And when I asked what they would do to keep my business, in which I spend thousands of dollars every year, they offered me $20 store credit. It will take a lot more than that to make me forget about this horrible service!

I ordered my TV with CompUSA through Amazon on November 27. It arrived on December 14 broken. In order to get one that works, the damaged TV had to be picked up which took numerous calls and it didn't get started until December 16. It was picked up on December 20. Now, they are expediting the request for refund, just like pick up, but I need to understand that it will take a few days because it's a busy time of year. It's not going to take two months.

I read the fine print of the warranty and since it was still under factory warranty, I was entitled a refund. Then instead of a refund Tiger Direct replaces the motherboard and sends me another computer which I did not want.

I waited over ten business days for a refund. I called and spoke to a Martin. Martin simply made a comment on my previous purchases and lied to me and said my account was credited on November 22nd but was not. I couldn't get a supervisor but called back and spoke to Juan. Juan told me that "oh. yeah your money has been sitting here; it is going to take another three to five business days to process." I will never buy from this company again and suggest others stick to Best Buy or Walmart.

On 11/4/2010 I went on the Tiger Direct website and ordered Microsoft Vista Ultimate operating system (software number M17-7419). It was being advertised as "with Windows 7 upgrade coupon". Upon receiving the software and opening it, I discovered the coupon had expired in February! I called customer service a total of 4 times and each time I was told "I'm Sorry" that I would have to prove my statement and show them their own ad!

My invoice clearly states what I purchased. I later found a complaint email address and contacted them with all information (November 28th). I was emailed back that it would be forwarded to a supervisor and I would be contacted in 24-48 hours. No further contact from them as of now.

I went on their website immediately after receiving the software and they had changed their ad and it's without the upgrade coupon (product number M17-7418)! I went on their website this morning to check my account and the entire transaction had been removed from my records there. All I wanted was to be treated fairly and with respect; however, I was made to feel like I didn't matter and it was no loss. I simply would like to return the OS and get my money refunded. I was misled by a big company and treated with disrespect. I was a long-term customer who has spent thousands of dollars with Tiger Direct and to be treated with such indifference is unacceptable.

I bought a Samsung External DVD Writer on 5th May, 2010. It stopped burning any DVD since a few week ago. I contacted the Samsung hotline and website without success. Finally, I got an answer from a Samsung service dealer. They clearly mentioned all optical drive warranty can be done by a replacement from the dealer. They also mentioned that the TigerDirect's head office is aware of this warranty exchange program. So I printed the email, and took the drive to the TigerDirect Canada Markham store.

An assistant store manager, Michael **, looked at the email, his head just kept shaking, and his mouth just kept saying no. He refused to do anything. I told him this is the agreement between TD and Samsung, not between this manager nor this store with Samsung. But the answer is expected, he refused to do anything for us. So I am frustrated because I have to pay for another new drive.

I purchased a used laptop from Tiger Direct. I'm shipping the laptop to my office, and this posed a seemingly huge threat to their payment security. The website gave me a number to call to sort it out. I dealt with multiple automated systems just to get to general customer service who were then incapable of helping me and I was given to credit processing. I spoke with a foreign woman, and my cell phone dropped the call.

I had to wade through the automated system and inept customer service to get to the 2nd credit rep, who placed me on hold for ten minutes before I hung up to try again. I went through the ridiculous automated system and customer service a 3rd time, and my phone dropped the call again. The 4th time around I was able to speak to another foreign accented woman who verified my shipping no problem whatsoever. They spoke English, but often too swiftly for me to understand. Everyone I talked to apparently had a different agenda and requirements for customers.

They sold me a defective product (Microsoft mouse) on 10/13/2010 and didn't have replacement for it when I asked to for a refund after sending it back to them. They said they can only refund it to original card I used for the order. I had closed that card account. Tiger Direct cs (LeShawnna) refused to help in any other way, refused to transfer to supervisor and when I said to her I will report it to consumer affairs, she replied: "that's fine". I'll never do business with them again.

I ordered this phone advertised as QUAD and after I received it is only a dual band. Here is what I ordered: black Nokia 2720 Fold Unlocked GSM Quad-band cell phone with 1.3 megapixel camera, video Recording, and music player (N529-1442). $87.99.

I have ordered things from Tiger based on the product reviews they have on their site. When I bought a resent USB fax modem, the item worked for about 2 days and died. Okay products die, right, so I contacted Tiger and they made me buy another unit. So now I have paid for 2 units. I get the second one and open the box and that unit is bad too. Now I have to ship both back and wait 2 months to get my money back. Folks, it isn't worth the hassle to buy online. They are crooks.

I ordered a refurbished Panasonic tough book for my kid's birthday. The reason I purchased it from TigerDirect was they had the item as a "ship same day" item. I plucked over $400 on my credit card and got the confirmation that it would arrive in an estimated 3 days. I logged on the next day to find out that the order was still being processed in their warehouse. I called back 3 times that day waiting 15-30 minutes each time to be told that there was a tracking # issued but UPS had not picked up. Same thing happened on day 2 and day 3 after 2 to 3 calls a day by me lasting 30 minutes each. Finally i got a Supervisor and the Director of Customer Service "Rosemary."

She called the warehouse to find out that the large inventory of PC's they showed had been completely wiped out. That's right, not 1 computer on hand to ship and all of the stories about waiting for UPS and a tracking # were untrue! I have yet to get refunded my money or a resolution to the matter. TigerDirect Stinks and people need to know the scam they are running. I have called the corporate # several times only to be placed in and endless queue that rings from one line to another.

I don't know if you can do anything for me but here goes. I purchased a PCI Express card for my desktop computer on 10/12/10. It is the ZOTAC that is on sale for $10.00 after rebate. The original price was $34.99 minus $5.00 instant discount made it $29.99. Then there is a $20.00 mail in rebate, which brings the price down to $9.99 plus $4.96 to ship to me (37321 Tennessee).

When I called to order on 10/12/10, the purchase went smooth, UPS delivered it on 10/14/10, excellent shipping by the way. I went to install the video card in my computer and realized I had PCI instead of PCI Express. I called TigerDirect to find out what I could do, and was on the phone with a very nasty employee, who told me there would be another $4.96 or more to return the product. Needless to say, I snapped at the employee who told me there was no one higher than him, that he was a supervisor.

I have read on the Internet about a guy from Illinois, that a TigerDirect employee had helped get his return shipping reimbursed for $18.10 for a Blu-Ray player in May of this year. I don't mind paying the $4.96 to have the product shipped to me, but when the nasty employee told me there would be an additional return charge for a product, I could not even install, let alone use it. Well, that's when I lost it.

He told me that our phone conversation was being recorded, so maybe you can get to listen to that recording. I don't know if you can do anything to resolve this matter. Any help from you would be great. Thank You for your time! I'm waiting to see if TigerDirect gets in contact with me. The nasty employee did go through the return process, but never gave me an RA number.

I purchased a Hitachi 250 hard drive from Tiger Direct eBay on July 21, 2010, and paid by PayPal on July 24. I received an email with a UPS tracking number, but it was an invalid number. I email their customer service, and got back with a claim form, which I faxed back on the same day. A few days later, they said they never received it, and requested to scan the form again, and email back again. A week later, I was checking the status of my refund, they said it was already refunded, but nothing is shown on my PayPal account.

I tried to contact Tiger Direct again, at least 10 times, and many phone messages, but never heard from them again. It has been more than a month, and I still have not received my item, nor a refund.

Made several attempts to get Tiger Direct to refund my money because they debited my account twice for one order. I am unable to get this issue resolved.

I spoke with someone who directed me to call Order Verification, who placed me on hold and came back to the phone informing me that they had spoken with the Charge Back Department and was directed to ask me to call Customer Service.I called and they gave me a run around, placing me on hold and asked me if I had contacted the person who took the order. They informed me that they could not help me and I would need to contact the Business Customer Service at 800-625-5334.

They then told me that I needed to call the coach of the person who took my order and transferred me. I requested a direct number prior to being transferred but they only gave me an extension number.

I called the Systemax Corporate Offices. After explaining my issue and concerns, I was told that I needed to speak with the customer service manager. I was then given a direct dial-in number. The receptionist instructed me to call the manager then rudely hung up. I called and had a voice message that stated, "She will be out of the office for the next few days and please call the 800 number for assistance."

I am resolved that Systemax is not a customer service driven company. My account is left with insufficient funds because of this.

Re: order #F2051199 & P2369963. I don't have much time to go through the whole story but here it is in a nut shell. I ordered a PCI-E card for a customer with anticipation of installing a system for them which would net me about $1,000. So I find the best deal at Tiger Direct. I order it and request 2 day shipment. I get my account pre-authorized. Two days later, no card. I call up and find the order was cancelled at the warehouse for unknown reason. I asked them to send it out for a second time. For a second time, they pre-authorized my account the monies. This causes a sweep which I have to pay for and locks my account for "suspicious activities". I wait 2 days and the card arrives. Great! It's the wrong card. They sent me a PCI card, not a PCI-E card.

I call and get a bunch of ** that I have to pay for the PCI card to be returned and only when they get the wrong card back will they ship me the correct card. I ask for a Manager and got a nice man who promises me he will ship my PCI-E card immediately at no charge and he will e-mail me a return for UPS. I get the e-mail, print it and await the arrival of my PCI-E card. My wife tries to give the UPS driver the wrong card and he won't take it.

I call Tiger Direct and speak with Leonardo L. who tells me that this is correct; I have to take it to a UPS warehouse. I explain the nearest one is 90 miles away (one way). He tells me there is nothing I can do. I e-mail his supervisor, Lindsay R. and get a response from Nazhfar **. I am told that I have to ship the old one back before they will ship the new one out. I told him and/or Lindsay and/or Lindon that I was promised I would have my ordered card next day air, by the supervisor at the 1-800 number.

I am fed up. I told them if I was a criminal I would have kept my mouth shut, sold the $500 card on eBay, ordered another PCI-E card and made money. Now I'm out a customer, out $1,000. I drove the wrong package to Grand Junction Colorado on Monday only to find out the UPS store was closed. UPS picked the ** thing up yesterday and I e-mail the tracking number to the above 3 liars and then this morning I'm told, "Oh, by the way, we are out of the PCI-E cards and are waiting for more." If the people would have done what they said 3 weeks ago, I would still have a customer, still have gotten one of the 34 in stock PCI-E cards and would still have me for a customer.

I've been treated like a liar and a thief by this company; I intend to never use them again and to pass on to all my IT friends my experience with company. How you going to fix this?

I purchased two laser printers. Everything went smooth until I received two printers I did not order. I needed two networkable models and the two I were sent were non-networkable models. I called TigerDirect's customer service and was advised to reorder the printers and they would send me a return authorization number so I could send the wrong printers back. Well, I received the wrong model printers again! Once again I submitted a request to return those two printers. I have yet to receive a return authorization for any of the incorrect printers and still fighting with TigerDirect. I have spoken to at least a half dozen people in the company and they keep telling me they have to wait for the third-party warehouse to issue them an RA before they can issue one to me. The consequence is mainly just the inconvenience of having to spend three times the money in our original budget. I just ordered the printers I needed from somewhere else and that other company got the order right the first time.

I purchased a Toshiba Tecra A9 at this location and a Tiger Direct extended warranty which expires 8/11/2010. My laptop stopped charging because the DC connector is not working. I am a doctorate student at Nova SE University, taking summer courses and desperately need my work on my laptop. I called the Tiger Direct on Flagler and explained the problem that the power cord seems to be okay, it appears the connector is not working.

Tiger Direct refused to even look at my laptop and told me they cannot fix it because it is damage to the laptop (without ever seeing it). I told them I have a warranty and asked what am I supposed to do. They told me to go and take it to a computer service center and pay to get it repaired. I am trying to get my laptop fixed and it is costing me money I should not have to pay after purchasing a $179 extended warranty. Also this is a typical Toshiba laptop issue that occurs due to normal wear and tear.

I ordered a TV for $149.96 on 4/21/10 through Paypal- Transaction. This order was not confirmed or verified. I called Roy at their customer service for a refund to my PayPal account which he said he processed and would be there within 48 hours. However, this never happened. Since 4/21/10, I've had several email with promises to take care of this within anywhere from 24 hours to 3-5 days. And all of these have expired with no resolution. Here is TigerDirect's and my last communications:

I sent the following to them on 5/1/10 at 1:00 PM. It's now been over ten days since I first reported this problem and eight days since I was told (by phone from Roy) this would be taken care of within 48 hours. And it has been 7 days since I was told it would be handled within 3-5 days by email (below). Now it's been 3 days since the last email was received on Wednesday. I will begin reporting to all the consumer agencies, forums, and groups. This is disgraceful service.

Received on Wednesday, Apr 28, 2010 at 5:20 pm, TigerDirect.com help staff wrote: Dear Valued Customer: "Our sincerest apologies for the inconvenience this may have caused you. We have forwarded your concern to the proper department in regards to the pending authorization on your PayPal account. Please allow 24 hours for us to verify if the charge was removed from your account. However, we have also reported the duplicate shipment that you received to our warehouse. Please allow 48 hours for us to process the return of the other unit. Thank you for your time and patience. Thank you for visiting our website. We appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately. Sincerely, Rhea TigerDirect.com Web Response

I have spoken with Tiger Direct staff on several occasions requesting a refund for a defective phone I purchased from them. I notified Tiger Direct on the day I received the phone from UPS that it was defective by not booting up and when it finally boots up it freezes up.

I am angry and feel that I have been robbed of my $139. I mailed the defective phone to PDA giant on 4-11-2010 at 2:27 pm and they received it on 4-14-2010 at 11:59 am. I paid $10.95 to ship to them so let's see how long it will take them to repair it. I expect negative results all the way on this one so please let the record reflect how they treated me on this item. I should have checked to see if they were a trusted certified merchant for AT&T but I didn't.

Response received from Tiger Direct: "The customer placed this order online; where our return policy and and per manufacturer restrictions clearly states (for support on this product, please contact the manufacturer, PDA Giant. Defective exchanges will be handled by the manufacturer). The link for our returns policy is provided below. The manufacturer is willing to help with this return, and a prepaid return shipping label for the phone to be returned. The warranty on this phone is provided directly by the manufacturer and returns are to be done through the manufacturer.

In reading all of these complaints against Tiger. I have been ordering parts from them for over 10 years now and never ever had an issue with an order. I have had defective products and these were taken care of right away and all was well. My overall experience with them has been 100% positive from day 1 and in fact, I am about to place another order with them again and expect the very same service I have received over the past 10 years. I really don't understand why so many complaints. You have stated that most of them have been taken care of, I would hope all of them have been. I just know all of my experiences have been 100% positive. No complaints, I have never had any issues with Tiger.

I filed for a rebate with all appropriate paperwork included in my envelope, kept a copy of packing slip and original UPC barcode that rebate requested. I got a notification back that they denied my rebate because the packing slip was not sent in, when I know for a fact it was. Now, they say my time has passed and I am ineligible to reapply. The only reason I purchased this SD card from Tiger Direct was because of the promised rebate that made it so much cheaper than the competitors and now that I have sent them my original UPC and packing slip. I am out the rebate and the backup I need to return the item for a refund.

I recently purchased a copier from Tiger Direct. There was no problem. I was currently ordering a computer from Tiger Direct when I happened to come across the customer complaints. No thanks, I will shop elsewhere.

I recently purchased a hard drive from theses people and it was defective. Purchased 11-16-09, received about one week later. I left for vacation and when I returned and installed the drive. Within three weeks, the windows detected bad clusters. The drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called Tiger Direct and they said, "It's been past 30 days so we can't help you. All we can do is refer you to the manufacturer (Western Digital)." When I explained about the shipping and packaging cost, they said we can't do anything about that. I asked to speak to a supervisor and was told, "The supervisor can't help you with that issue either."

So I said I want to speak to them about their policy and was again told they can't help you with that issue. So I said I want to talk to a supervisor and they asked for what reason. I said to file a complaint and they again said they can't help you with that. I said, "In other words, you are not going to let me talk to a supervisor, are you?" And she said (Khadiga Ext xxxx), "They cant help you with that issue." I again said, "Can I speak to a supervisor, yes or no?" And again was told they can't help you with that issue! So I guess the answer is no.

I was told to email or write a letter to them, "Go to our website and click on contact us then support." I did and what do you know, there's no option for filing a complaint. I guess complaints are not of any importance to this company. I even looked up the corporate office number and was lucky I found it and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message. Will see if anyone calls back. My guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad their service is.

I had bought a Turtle Beach X4 headset on 4/13/2009. About 6 to 8 months later the headset stopped working and had some issues with the cord that plugs into the controller. I found out that the warranty for TB is for the continental United States only and that I essentially was sold a product with no warranty. Upon bringing that up with Tiger Direct they agreed to return it but there was a problem. I had the original card I made the purchase closed down due to being a victim of credit card fraud. Due to how bad an issue I went through, I was not just issued a new card. I closed down the whole account. I had told them that they can not refund it to that card since it does not exist.

I had to argue with them for over a month to get them to agree to refund on a different credit card. So I returned the headset and was sent a confirmation email saying that they got it and to wait 5 to 10 business days for a refund. So I was waiting then a family emergency happened, which of course took priority. It was actually that my mom who broke her arm in a way that it required surgery. So 7 days shy of a month, it occurred to me that I never was given a refund. So I contacted the credit card they were supposed to refund to and asked if there was any refund on the card. They had told me there was no credit on the account. So I called up Tiger Direct and find out to my horror they had refunded to my closed down credit card account, which I had told them not to. See, the old card is with Capital One and unlike their what's-in-your-wallet commercials, Capital One is really the worst credit card company out there. I told them to credit a new card since Capitol One is very hard to deal with in these sorts of situations, which made me close the card to begin with.

So now my money is in Capital One's hands where I did not want my money. I was not even contacted by Capital One that they had my money. I had to call Capital One and basically beat the info out of them that they had my money. So now I don't have the product and I don't have my money. Now I have to try and pry my money out of Capital One's hands, which even if I get the money back will be a big battle. I am most likely now out $316.38. I was basically told Tiger Direct did their part and that it is now my problem.

I purchaced 4gig of Corsair memory from Tiger right after that and there was no barcode on the Corsair package. I have 4gig of memory that will not work, I do not know if it is defective or incompatible. I am out $99.00 plus the $10.00 shipping to return it and the many emails and phone calls trying to resolve this problem. They basically called me a lair.

They were very unprofessional with the customer service. I had inquired about a previous purchase and the rep placed me on hold an extra 15 minutes after holding for 30 minutes to speak to someone. I asked if it really took him that long to check my phone number with their system to see if they had it, He said "you know what? goodbye" and hung up on me. I wouldnt give this company as an entity another dime of my hard earned money. Tiger Direct is a horrible scam of a company and just googling tiger direct customer satisfaction will attest to this.

I was made aware of the problem being caused by the second hold by my bank rep Upon calling Tiger , the Customer Rep recognized what may have happened and asked for documents which I faxed to his supervisor. They have yet to acknowlegde receipt of this or offer a correction. I am out $273 in overdraft fees which were clearly the result of unauthorized taking of the additional $350. Is this internet fraud?

I ordered A Black and Decker under counter toaster oven, A scanner, and cables.On 12-16-09 I was charged twice for the toaster oven.Even though the order says one.I tried calling and the person answering the phone says to me, You know the computers are down. I said no, I didnt know that,I just called to ask about being charged twice.He said call back later. I did and waited 30 minutes .I was told It would be credited to me. Right ,my charges always get charged instantly, my credits take 5 working days.This all before Christmas and trying to juggle bills.

After purchasing a 1100 TV from amazon.com late November this seller failed to update the status of their availability on Amazon where I was sent an email 3 days after the purchase loosing precious time to go look for another TV. After calling the customer service department I was met with a half asleep customer service rep who was trying to tell me to be quite and let him talk even though he barely made any sense and made the situation worst and that he was working for a long time there (wonder why?) I was promised that the tv to be shipped on the 7th but it is Dec 12th and the item wasn't shipped yet. I canceled my order. Make the long story short I am extremely upset and dissatisfied with this company and will never do business with and would like to file this claim to let others know about the horrible experience I had with this website.

I ordered a garmin gps on ebay they would not let me pay with visa so i bought it from them direct. Do not want bad report from e-bay saying I did not pay for it.

I bought the Motorola C261 Unlocked GSM Cell Phone - Red to replace my broken T-Mobile phone. It never worked. Actually, it did receive a text, once. Otherwise, it did not find reception anywhere. I was told they would not accept it as a return, and that they would only replace it with the same phone. I wasted my money on this. Why would I want to replace an inferior product with another exact replica?

As I was completing my new order I updated TD with my new info: phone#, CC#, billing and shipping, (as the CC# has changed) and I no longer reside at the previous address. When I completed my order all the info was correct with my new phone#, new shipping address, new CC# and new billing address.

When I received my email order confirmation from TD the billing address and shipping address had somehow been reverted to my old address...but the new CC# was showing!!! How could this have happened!?!? Why would my new CC# show up under my old shipping and billing address?

Why was this billing address not verified with my CC company before the purchase was finalized. Had TD of contacted my CC company to verify the correct billing address, TD would have noticed there was a problem.

I contacted TD on several occassions to sort this out. They indicated to me that TD doesn't make mistakes and their computer programers are perfect and the problem resulted from user error. They said that TD did their part and shipped to the address they had on file (which I had changed) I was to take this up with fraud from my CC company, end of story.

I purchased a Pioneer plasma TV from TigerDirect on July 24, 2008 along with 2 year extended warranty (to start after expiration of Manufacturer's warranty). In May 2009, HDMI ports on the TV malfunctioned. I contacted Pioneer for service under warranty, but they refused to provide service saying that TigerDirect was not an authorized dealer. I contacted Jonathan B., the sales agent with whom I had originally purchased the TV. He promised to contact the Pioneer to resolve the issue and call me back that afternoon. Since I received no phone call from him, I called him back 3 days later and left message to find out if there was any resolution.

Over the next 8 weeks, I left a number of messages, talked to different customer service personnel, all of whom escalated the problem to their supervisors and promised to call me back, but NOT A SINGLE ONE ever called back. I asked them to speak directly to the supervisor, but they insisted that the company policy was not to allow the customers to do so. They would not even give me the e-mail address of any of the supervisors. Two of them talked to their supervisors and advised me to wait until the Manufacturer's warranty expired and then contact the extended warranty provider. I pointed out that this was fraudulent and I would like them to give that advice in writing; they did not.

Finally, on 17th July, I came across customer service representative, Karen M.. She also promised to escalate the issue to her supervisor and advised me, "DO NOT contact the extended warranty provider as they would look up the records from Pioneer and recognize that the problem had already been reported!"

After another 3 weeks of phone calls with no response on most of the occasions, she finally asked me to provide an estimate of cost so that "TigerDirect and Pioneer can work out cost allocation." I faxed the estimate from a Pioneer service center to them but received no response for another 2.5 weeks. By this time, it was mid-August. The Pioneer warranty had expired even though the HDMI board problem had been reported earlier and I still had no resolution.

In mid-August, after 2 months of persistence, I was finally put through to Geraldo (Gerry) S., a supervisor. He was very sympathetic and promised me that he would be the last person I would speak to and that he gave me his direct extension. He also advised me to contact the extended warranty provider while he and the product manager would try to resolve the impasse with Pioneer! I pointed out that this was fraudulent. His response was that since Pioneer refused service, the HDMI problem will not be in their database and therefore, it would be safe to obtain service from the extended warranty! For the next 3 weeks, I left a number of messages for Gerry but received NO response from him.

Finally, I complained to the Better Business Bureau of Florida. It prodded Jonathan B. to call me. I pleaded with him to either pay for the repairs to the TV or refund the cost of it. He refused to do either saying his supervisor did not approve it. I again asked to speak to the supervisor (Gerry S.) directly.

Three weeks after my last conversation - and 5 months after my initial complaint to Jonathan - I have been unable to talk with the supervisor to resolve the issue. I have paid $2919.97 for this product which now has a non-functioning HDMI port and so, the TV has become unusable.

While sitting waiting for dinner at a local restaurant, I whipped out my iPhone to read my latest emails. I am a frequent online consumer and satisfied my boredom by skimming the latest Tiger Electronics ad emailed to me. I was curious to see their weekend special on computers as I have just bought two for my home from this e-merchant. One arrived yesterday and the other two weeks ago. The sale on the computer was the exact same model, just not "refurbished" and included a monitor of matching color and brand yet the warranty was for a full year versus my 3 months I had with each of the two I had just bought.

Now, shipping was free just a few days later, and the price was essentially the same - a $16.00 difference! Thinking their "30-Day Ironclad" warranty would be sufficient reasoning for me to call and request a match in terms to extend the warranty; I was told I would need to buy both new computers (which surprisingly happen to be the same models as confirmed by the rep) and ship these two back, along with the monitors, speakers, and accessories. I was further advised shipping would be at my own expense and it would be more cost-effective to just keep them and let this go to rest. Feeling somewhat taken back from by this extraordinary to essentially "hit the highway and beat it", I calmly let him know I wouldn't be leaving a good review and would explain this circumstance accordingly on a consumer site. The rep was quick to accuse me of attempting to "blackmail" the company and would transfer me to his supervisor.

After about 5-7 minutes of what I believe to be a "penalty hold", the same rep came back on the line just to let me know I would be responsible for shipping costs. My reply was that this had been explained by him and probed when he would transfer the call to a supervisor. Certainly, as a consumer of a business in the economy, one does NOT disrespect a customer to the extent of being accused of blackmail. Perhaps another 5-7 minutes of a silent hold later, The supervisor came on the line and I had relayed the events of which had occurred between his employee and I. My request now was to agree to ship everything back, obtain RMA numbers on all items and purchase nothing now or in the future.

In the end, Tiger Direct not only lost my recent business but my future business and has gained one unhappy former client who merely asked for them to back their product equal to that which is being offered less than a week after the sale. They couldn't and I am losing roughly $100 on shipping costs to either FedEx or UPS and they'll need to discount the items as open-box goods for a much greater margin of loss than had they simply backed their product equal to that which they offer only days later. Such a shame...and I had asked for the warranty to only be extended on one computer; the one delivered yesterday.

Tiger Direct Web Reponse. Purchased a Gateway MT 3422 on 12/3/07, and extended warranty. Contacted Tiger Direct and Bankers Warranty about the computer not working on 2/12/09. The warranty expired on 3/3/09. The Customer Service folks said they would send info to me, which I did not receive. I contacted them 3/3/09; and then every month since that time, but still no help from them.

I purchased $3000 worth of computer products from Tiger Direct for my church's education program. One of the computers was defective and we returned it along with a copy of software we did not need. We were told by the customer service agent to put the software in the same box as the computer. We received a replacement computer but we were never credited for the returned $133 software.

After several calls to the account manager, Carlos Vila, we were told the issue would be investigated. Mr Villa never returned our calls but each time we contacted him we were told they had to talk with the warehouse and that was difficult because "they were not in the same place."

We then asked to speak to Mr. Vila's supervisor. We were directed to Mr. Roy Handscombe. After explaining the issue to Mr. Handscombe we were again told the matter would be invstigated and that he would call me back in a "couple of days." After one week had passed we called Mr. Handscombe again and were told that he needed to contact the warehouse and would call us back. After leaving messages with Mr. Handscombe and getting no response, we contacted Custom Service and were told that the credit would be issued. Ten days later the credit was not issued and the Custom Service department was contacted again. After explaining the issue and asking to be directed to a manager, we were put on hold indefinitely - no one ever came back to the phone. The next day we were told by Customer Service that we needed to speak to our account manager, Carlos Vila, to get the matter resolved. After a brief explanation of why we did not want discuss this issue any further with Mr. Vila we were told that Roy Handscombe would be able to resolve the issue. Again we explained that we had tried several times to resolve the issue with Mr. Handscombe and did not even receive a call back on the status.

We have attempted to get this $133 refund for returned software for 2 months. To date the issue still remains unresolved. Tiger Direct's "customer service" is the worse I have ever encountered. When our church has other orders to place, we will certainly not use Tiger Direct.

I could not be more dissatisfied with this company. We placed an online order on Saturday, 7/18/09 in the amount of $822.64. On Wednesday I called to see if the order had shipped out as their website states orders placed before 9pm ET ship same day. The customer service reps Terry and Pablo stated they did not see an order in their systems and were very adamant that we needed to place another order. So we did end up placing an order over the phone on Wednesday in the amount of $805.25.

On Thursday I was balancing our checkbook as I do every day and found that TigerDirect had two charges pending to our account. I called TigerDirect right after I seen the two pending charges after speaking with Denise and was told we had two orders in their system and both orders had already been shipped out. I got on their website and logged in to our account and pulled up in the amount of $805.25 so then I pulled up the invoice for order #P1288632 in the amount of $838.94. At this point I demanded to speak to a Manager; Denise refused to transfer me to a manager stating that she could handle the issue.

I ended the call with her and calling back and talked with Terry after explaining our issued she forwarded me to a supervisor Bridget Williams. Bridget assured me that the issue would be resolved. She was going to fax a release over to Regions (our bank) to have one of the holds lifted from the account. I was fine with that,

Friday upon reviewing our bank account the two holds were still there. I called and tried to speak with Bridget again I was told several times she was either away or busy. I got transferred to her voice mail and left her a message. Mean while I told my husband that we may end up with two orders and he need to refuse one of them, which is exactly what he did when UPS arrived at our house with the shipments. Saturday I again logged on to our bank account and noticed that one of the holds for $805.25 had been lifted from the account and the funds where available to us again. So at this point we assumed that everything had been taken care of and we would not long have to deal with TigerDirect.

Monday came I logged on to our account and balanced as normal everything seemed fine and normal. Then Tuesday I logged on to our bank account and it was negative (-227.15) TigerDirect had proceed a charge for $805.25. So at this point we have been charged $838.94 and $805.25. I called and spoke to Albert, in detail explained what had happened, he told me that he could not handle this type of issue and would have to try and get me over to a supervisor after being on hold for 30 minutes he final transferred me to Mike S.. Mike told me that he did not see two charges to our card and I would need to send him the banking information.

At 2:25pm on 7/28/09 I faxed over our bank statement. I waited a little while to make sure he got the information I had faxed over. I called him back with the bank on the line at 4:45pm he told me that he was processing a credit and sending us a return shipping label. I again told him that I did not need a return label we had already refused the 2nd shipment they sent to us in error. I also informed him that his websites states the items have already been returned. I also inquired about the overdraft charges he said it was an enormous amount and it would have to be considered once we fax over the information.

It is now Wednesday our account is currently overdrawn (-588.78) and we still have two charges for one order that we placed. The account is going to continue to get worse if this is not fixed immediately I called and left Mike a message this morning at 10:14am stating this very thing. I do not want the account to get worse but we still have two daycare checks that have not cleared the account these checks total $431.00 as we have 3 kids in daycare. I have yet to receive call backs from Mike or Bridget. I would like this issue resolved and to NEVER have to deal with this company ever again.

I was contacted by Tim from a job posting on the web. I told him I was out of town, but would be back to interview for a job at Tiger Direct. I flew back to Florida for the interview and called him three times to set up a time like he requested, but he would not return my calls. Times are hard enough, I spent $500 extra to come back for the interview. You would think he would be professional enough to return my call. It cost me $500 dollars and had to give up a freelance job that I would have made at least $1500.

I purchased a rebuilt Gateway laptop for my son on 12/16/08 with a 1-year warranty. Included in the specs was 320 GB HDD (Invoice No. **, Serial # N3F8441033797, MPN RB-2906040R). The computer, as it turned out didn't contain the memory as stated. Instead, it has only 20 GB as determined by an independent computer repair person. When asked about this discrepancy, the TigerDirect representative stated that because they had not been notified within 3 months, there was nothing they could do (remember that I had purchased a 1 year warranty). Then they suggested I talk with the service department, and they said there was nothing they could do as "there was nothing wrong with the computer; they just sent you the wrong computer." Now if this isn't a major run-around and offensive customer service, I don't know what is.

I bought a phone from Tiger Direct. I received the phone, and the phone was not what I expected. I called them to try to return it, and they told me that it had a limited return policy. I looked at the policy before I bought the phone, and there was a blue link stating that this phone had a limited return policy. When I clicked on that link, it took me to an area that said that if the phone is damaged in any way, it can't be returned. If the serial number wasn't the same, it wouldn't be accepted and also if the phone had water damage.

I tried to return the phone, and they wouldn't accept it, because they said that the manufacturer won't take it back. They sold me the phone, not the manufacturer, so why can't they take it back. They wouldn't refund my money which was fine with me, because I was gonna buy a more expensive phone. But they wouldn't even do that. They wanted to exchange the phone for the same phone. The same day I got the phone, I tried to return it; and they wouldn't do it. I am very disappointed, and I will never buy from Tiger Direct again. I hope you think twice before doing so as well!

I purchased a HP computer in May '05 of this year. Someone or the company itself sold or gave my credit card information to a third party, complete savings whereas I was automatically billed for $12 membership fee.This is a scam company. I did not sign into anything or give out my credit card number to any third party.

All was fine until this past January when I found out that the license was only good for 1 year, but could be placed on 3 computers. They did provide me with a rebate form, but like most people, I don't really fill them out. So now I'm out $90 when I thought I would still have an internet package for another year and a half. I will only purchase individual components from Tiger Direct from now on because the sales people are very decietful and extremely pushy. If you are looking for a complete computer package, go to Best Buy, you'll be sorry if you don't.

Bought a refurbished computer. Clearly stated a 12 month warranty. Got the computer and all of a sudden I am told that I only get the remainder of the original purchasers warranty. Also cannot buy the extended warranty from t he manufacturer.

Purchased an ACER Extensa 5630-6906 on December 16, 2008 and didn't receive it until February 11th, 2009. Once the laptop had been received (almost 2 months late) it had a defective screen and serious VGA card problems.

After contacting ACER consumer support, I was rudely dismissed and told that I would have to pay for the shipment of my defective product which is still under warranty and no other remedy would be provided.

Inability to use an important work related computer for more than 2 months due to manufacturer/supplier incompetence and defective product. Had to pay for shipping despite being under warranty because warranty only covers parts and labor...

On December 20, 2008, we purchased a Cybertron computer, 2 Acer monitors, an additional 1.5 TB hard drive, additional 2-year warranty from TigerDirect for the total (inc shipping and taxes) of $2,156.58. We were offered an Internet Security Suite, which we declined. TigerDirect assured us that our order would be shipped no later than Dec 22 - lie #1. We tried and tried to get a tracking number, but kept getting told to call back the next day. Our order shipped on Friday Dec 26. But not the ENTIRE orde, no sirree! The computer was being drop-shipped from Cybertron, and would not be shipped until the following week. TigerDirect assured us that they had spoken with the customer service reps at Cybertron on Friday - ANOTHER LIE as Cybertron was closed for the holiday.

WHOOPPEE!!! We finally got all the items in! But what was this extra $30 item in the box?? The Security Suite we had declined!

Our computer worked for a total of 13 days. We had to return it to Cybertron for repairs two weeks to the day after receiving it. We got it back, and it worked for another 3 months, and died this weekend. Motherboard or chipset fried. Cybertron is going to repair it, but neither Cybertron nor TigerDirect is willing to discuss refund.

Oh, by the way, when we ordered the extended warranty, we were told by the rep that the warranty would cover a new computer should anything go wrong with the current computer. They are now telling us that the rep was in error and they will take care of repairs only.

I ordered and received a Samsung 46" Hi-Def TV and took delivery via Yellow Freight on April 30, 2009. On May 1, the Direct TV people came to install the Hi-Def Dish and when we powered up the TV, we had sound but no picture. After 30 minutes, I tried again and the pic was great. 3 days later, same problem. I called Tiger Direct and the rude customer service rep told me that I could get a replacement if I paid for another TV and then send back the broken one. Another choice was to ship it back and once they determined it was not my fault, they would sendf out another unit. And...I WAS REPONSIBLE for the shipping charges. How can a company charge 1200 bucks for a TV and it works for 3 days and then expect the consumer to be liable for any costs?

I called Samsung directly as Tiger would not facilitate anything. Samsung assures me they will provide in home service at no cost to me.

I will not recommend, nor will I purchase from Tiger Direct again!

The Customer Service Reps. For TigerDirect.com are RUDE and lairs! One Customer Services Rep said that this item was going to be redelivered to my work address; it had the wrong zip code. They said that this item # above was out stock. I had called the next day to get the New U.P.S. Tracking #; The Customer Service Rep said I quote Maybe the Customer Service rep lie to me to get me off the phone? Furthermore in 5 days I will get a refund of my 76.00 and I have to re order this item again when it in stock again.

I can see they do not care about their jobs! Who is telling the truth? Is TigerDirect.com a Business or a circus! You tell me! If this matter is not resolved with in a normal amount of time I will peruse all highest level of authority regarding this issue and see that this company is run out the business.

I purchased a cable, usb to serial port. This would solve a problem with software and a new vista computer. When received, it showed for use with windows 2000 and xp. Thinking it was an older ubit, I contacted us cable and found out they do not have drivers for vista for this cable. Called Tiger and talked ot Raul, explaining the catalog desception, that this would work on all units. He checked and gave me an RMA nunber, to return it for credit.

I asked about the shipping. He checked his supervisor and came back with the shipping will be credited also, since it is our mistake. Well credit received was for the cable only. And Tiger will not respond with any answers. I wish I had read thid column earlier, but I guess I should be happy with some credit. Additionally, Elizabeth Hernandez asks in this column to address problems to her, and the email is not any good. Typical of Tiger. I will not deal with them again. Have put a spam filter on their name and returning all mail to them as refused

Lost over $12.00 on the transaction, which I guess I should be thankful for

I purchased a HP Compaq 6735s Laptop Computer KS118UT-AMD Turion X2 Dual Core RM-70 2.0GHz, 2GB DDR2, 250GB HDD, DLDVDRW, 15.4 WXGA Microsoft Windows XP Pro, Black from this company on January 15, 2009 on my Mastercard. The price including shipping was $777.61. I received my computer via mail and had great difficulty getting it set up. I called Tiger Direct and they sent me to HP tech support. I spent a total of 11 hours for two days working with a gentleman from HP (Jadeep). Unfortunately neither him nor me could get the computer up and running.

I then contacted Tiger Direct again and spoke to Raoul on 2-12-09 and requested information on how to return the product. He told me he would email me a an RA label, the credit card would be refunded as soon as the package was returned. On 2-17-09 I again called Tiger Direct (because I still had not received the shipping label) and spoke to Jasmine and she gave me the RA #1101650-C and she told me she would send the RA shipping label to me which I received on 2/18/09. I packed up the computer and sent it through UPS back to Califormia where I was instructed to send the computer. I tracked the computer via UPS and on 2/26/09 it was received at 2:46PM.

I called Tiger Direct on 3//2/09 and spoke to a customer service rep that told me it would take 5 business days to credit my Mastercard. I checked my card at 5 days and again 5 days after that without any credit. I called Tiger Direct again on 3/21/09 and spoke to Marcia x 5396. She informed me that the appropriate paperwork had not been completed by the last representative, she told me she would complete the paperwork and it would be reflected in 3 business days, to check my card on 3/25/09. I checked my card on 3/25/09 and on 3/27/09 with no credit showing.

I again called Tiger Direct on 3/28/09 and spoke to Bea and she again told me the paperwork had not been done. I requested a supervisor and she advised I call back at 12 noon and speak with Bridgette Williams at 1-800-955-1888 x2993. I called her after 12 noon 2x and left messages requesting that she call me. I never received a return call. I then called the second contact number that Bea gave me, Departemnt Manager Antoine Meyer at 1-800-955-1888 x2285 on 3/30/09 2x and left messages requesting a retun call and never received a retun call. It is now April 7.

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call.

The people I talked to at Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct. I spent $30 on the new battery, and I think it is wasteful for me to return the entire camera instead of just the dead battery. I'm out $30!

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people and Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct.

I'm out $30.

I tried buying two hp monitors from the tiger direct store in Orland Park Ill. The place is a bit of a zoo. Unanswered phone calls. When two days later some one picked up the phone. After asking my question about the sale monitor, she said she would return, and left me on the phone, and never returned. I tried calling the Hoffman Estates store, they never answered the phone ever.

My son went to the Naperville ill store, to purchase a GPS, and had the same experience that I had. He walked out without making his purchase.. So then I went to my old reliable Amazon to purchase two 22 inch hp monitors. Guess what, they ordered them from tiger direct. Now it is two weeks later, no monitors, no notice, NOTHING. I'm going to e-mail Amazon next, and tell them of my dissatisfaction about tiger direct. And start looking for another place to make my purchase. I will make sure, to continue to tell everybody I have the opportunity to share with, my tiger direct tale.

I had bought a external HD it was physically broken inside, talked to them got forms to send it back in, I told them I needed one imediantly and they said I would have to wait till that one was back and taken care of or to purchase a whole new and wait till they processed the return on the broken one, I told them I wasn't going to purchase another one I would just wait till they processed the return, the next day I see an e-mail from them saying my credit was denied and I couldn't purchase another one until I got it cleared with my credit card, found out these guys tried to run another through PayPal without my permission.

Just a little embarrasing to let ppl see that even though I do have the money I wasn't going to let them take it till the other was refunded, so now I will most likely take it to my ATT Gen and the BBB

purchased a laptop with ca anti-virus that supposedly included a rebate. once again tiger leaves me holding an empty rebate bag.

i lost the money that was to be refunded plus i have anti-virus that i feel is very compromised.

I made a purchase from Tigerdirect 1yr +/-ago. I made certain, as I do with all my online purchases, that no newsletter/email options were selected. After the months that this has been going on I can only conclude that this has apparently become a personal thing with someone at their company. A couple of months ago, out of the blue, I began receiving emails from Tigerdirect. Non-stop, Daily emails that continue regardless of ALL ATTEMPTS to get them to stop. Their responses ranged from; I do not see this [my] e-mail in the system. Please provide your account phone number, to the oft repeated; We have processed your request to be removed from our mailing list. Please allow up to 48 hours for this to be processed.

The most recent response was, Current records indicate that one of our representatives was able to assist you with this issue before we were able to reply to this email. Please advise us if there is anything further we can assist you with., as the responses and junk mail continues to pour in. Will it ever end, who knows.

When I go to open my email account, as in the movie, What About Bob, he's always there.

I don't know if this complaint fits in here but I'm putting where I can... I made a purchase from Tigerdirect 1yr +/-ago. I made certain, as I do with all my online purchases, that no newsletter/email options were selected.

A couple of months ago, out of the blue, I began receiving emails from Tigerdirect. Non-stop, Daily emails that continue regardless of ALL ATTEMPTS to get them to stop. Their responses ranged from; "I do not see this [my] e-mail in the system. Please provide your account phone number", to the oft repeated; "We have processed your request to be removed from our mailing list. Please allow up to 48 hours for this to be processed". The most recent response was, "Current records indicate that one of our representatives was able to assist you with this issue before we were able to reply to this email. Please advise us if there is anything further we can assist you with.", as the responses and junk mail continues to pour in.

Will it ever end, who knows.

I purchased a computer from Tigerdirect.com with a two year extended warranty. The computer failed on December 18, 2008 and I called the warranty company to set up a repair. It took them over three weeks to send someone and they told me the computer needs a motherboard and a power supply. I had the Technician take the computer to his shop so when they send him the new parts he can fix the computer.

It is now almost two months since we called and the computer is still not repaired. I had to buy a new computer for my client so they could at least work. Every time I call I get the excuse that they are waiting for a motherboard. I told them to use any motherboard to repair the computer they keep telling me that they need just one which they are still waiting for.

My client has been without their PC for two months, I had to purchase a new computer with MS Office so they can work. They are without their documents which are still on the hard drive. It has cost them the price of a new computer and countless hours calling them to get nowhere. Two months is unacceptable service.

I recently received two $40.00 rebate coupons for tv converter boxes. I applied for through Tiger Direct online order service but never received anything. I also ordered computer parts order #w49538801011 which had a $30.00 and $15.00 rebate on what I ordered. But never received either rebate discount.

I received a computer tower which was damaged when I received it. The outside front case was cracked upon arrival at my address. So I am out $45.00 in rebates on items ordered that was damaged upon arrival and I am out $80.00 in rebates for television converter boxes.

In 12 months, Tiger Direct has seen nearly $14,000 worth of business from me. Tiger Direct has lost my account due to poor customer support. Several weeks ago, I purchased a computer system on Tiger Direct's website, the total price was a hair under $1,000.00 The system was advertised (and still is advertised) on their website as having a Radion HD4850 video card. This is one of the key reasons I purchased the system. I do high end graphics and animation work for a living, and needed the dual monitor support the HD4850 card offered.

The system took 2 weeks to arrive (which wasn't a problem), and when I opened it, I noticed the video card it came with was the AX4850, which is a comparable card but it lacks the dual monitor support. This makes the card unusable by me, I need 2 monitors for the system to work as I need it to (and as it is advertised by Tiger Direct). This system was apparently drop shipped from IBuyPower, even though I purchased it through and was charged by Tiger Direct. There was a flyer taped to the inside box saying to contact IBuyPower with questions, problems, etc. I followed the instructions and spoke to a rep from IBuyPower, they told me that since I did not buy the system from them directly, they could not help me and said I had to contact Tiger Direct.

I contacted Tiger Direct and spoke to a rep named JT, he told me that I had to deal with IBuyPower and Tiger Direct couldn't help me. At this point it became obvious I was getting the run around, but I spoke to several more people at Tiger Direct trying to rectify my problem. They would continue to pawn it off on IBuyPower who in turn would pawn it off on Tiger Direct. I spent over one week dealing with both companies on the phone and still have not been satisfied. I do not want money back, I do not want discounts, I simply want to get the correct video card, the one that is advertised on their website and the one that I was charged for.

Tiger Direct no longer will accept calls from me in reference to my problem, when I call and give them my order number I am told that they can't assist me any further, one rep actually said get over it already. I will never order from them again, and I will recommend to all of my friends and my network of associates to not shop at Tiger Direct.

I have now been one system short in my business for nearly 3 weeks, I just purchased the correct video card from NewEgg yesterday and it should be in my office after the coming weekend, but I am not satisfied with Tiger Direct and they have not resolved this problem. I have ALL of my email's with Tiger Direct and detailed notes on who I spoke to and when, and what they told me. I have been lied to several times and am very upset over this situation. I feel they have falsely advertised a system and will not live up to their guarantee. It is a crime and I deserve to get what I paid for.

On or about September 19th 2008, I purchased a Gateway PC from Tiger Direct in Fort Lauderdale FL. I also purchase an extended warranty at the time of purchase.

At the beginning of December 2008, my computer started to overheat and shut down. The fan would race and the system would shut down and sometimes re-boot itself.

I spoke with a representative of Gateway relaying the issues I was having with the computer, and promptly informed him that I had an extended warranty I purchased from Tiger Direct. I was then told that the warranty I purchased is of no use to Gateway. I was told that Gateway does not recognize/accept warranty purchased from Tiger Direct or Best Buy. The representative went on to say that Tiger Direct and Best Buy had a habit of misinforming their customers into buying bogus warranties.

I asked him if he was telling me that my warranty would be of no use to Gateway, he said yes.

The representative also stated that if I wanted an extended warranty for my computer, I would have to purchase a Policy directly from Gateway.

I then proceeded to call Bankers Insurance to ask for a refund (granted, by this time I was upset, and rightly so).

I spoke with CSR who informed me that my brand new computer had a pre-existing condition, and that I am not able to file a claim due to that fact?

He kindly stated that there was nothing he could do except refund the cost of my warranty. He also told me that Seneca, located in NY was the company that restored/refurbished my computer, and provided me with a number to call them for a return label. He told me that the refund would be credited to my account within 48 hours. (From Jan 5th)

After speaking with Bankers, I proceeded to call Tiger Direct, and asked to speak with the manager, Ms.M. Per Ms. M. (I'll call her that for now), It was my responsibility to observe whether or not my computer was new or refurbished. She stated that the customer is responsible to note the signs posted in the store. I told her that I paid full price for a new computer and that I expected to have a brand new computer? and not a used computer. That I would not have purchased the computer, had I known it was used, she asked what I wanted her to do and hung up the phone.

I called back and was transferred to Ms. M. she placed me on hold for 18 minutes and did not come back to the phone. I called a third time and was placed on hold again for 15 minutes until I hung up the phone. I waited and called back 10 minutes later and left a message for her. To which she did not reply. I called on the 6th of January and left her another message, and to date, no response.

I am highly disappointed with the service I received from Tiger Direct. I consider this False Advertising? and Theft of Service as I was not made aware that I was purchasing a refurbished computer. I have been without a computer for over a week. I had to pay to ship my laptop to Gateway for repair. Gateway told me that they would not replace the computer that they would fix it until it is fixed. Only, I have to purchase another warranty from them for $199.

I have purchased over 30K from them via the internet now they charge TX sales tax for internet orders just to make 8.25% more profit The freight is already too high or higher than the freight companies charge if they don't correct this I will buy from who they buy from and cut them out

Just late delivery

I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back.

In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

I have spent much time and money getting the items I got there replaced or ordering the same item for a greater price due to sales that ended at other suppliers.

I ordered 3 digital picture frames on the internet on December 12th, for Christmas. I had them shipped to my billing address (simple) and used a trusted credit card. I recieved an email that said my order was successful, then 3 days later got 2 more emails that said there was a hold on the order and I needed to call customer service. I tried every number on their website, but was only able to reach one customer service representative over the course of three days of near-constant calling, wherein I recieved only busy signals (mind you, I was calling from CHINA! expensive) I was told (after a 45 minute holding period) that he could not help me, that I must call one of the other numbers. I told him the troubles I had been having, and he gave me a new number.

Well, guess what. Same problem, constant busy signal, day and night. Christmas came and went, no gifts arrived for my family, and I'm upset. I have their number on auto redial for the past 2 days, because I'm so mad and feel so helpless- I don't have any idea what's up with this company but won't EVER shop here again.

One ruined Christmas. Still no product.

I made my first purchase with Tiger Direct on November 29th. The ordering went thru without a hitch and it gave me a delivery date of the following Wednesday. The next day I went online to check my order and found it was now back ordered! I was unhappy and did a little online research about this company. The more I read the more I considered cancelling my order.

Calling the companies representatives they promised me it would be in stock by December 11th. On December 7th my order shipped and I received it yesterday. I am more than pleased with the purchse, the merchandise arrived in perfect condition and I would definitely consider purchasing from them again.

Called 11/11 with Warranty claim. Their warranty company Called and spoke to Joe at ext 3015 WACA said they would call with tracking number for part on 11/19. No call, on 11/20 we spoke to Maurice, still no part and no tracking number. 11/22 called Tiger direct and spoke to Abraham at ext 5803, who said it was a Warranty issue. 11/24 spoke to Charles at Tiger Direct who called his Supervisor Carlos who was supposed to call WACA. Still nothing from either.

12/2 my wife calls WACA, and they told her the lamp to fix the TV would be here today 12/3. No bulb, and no call. I called WACA tonight and spoke to john who said the warranty had been denied. TV is under warranty until 2009. Need either a new TV or repairs performaed as promised with the Extended warrant we purchased at time of sale. Thanks

I ordered 1 SanDisk Sansa m240 1GB MP3 Player (Silver) Condition: New from TigerDirect through Amazon. I received a Pink Refurbished version of this player. I spent over an HOUR on the phone with TigerDirect, who blames Amazon for mis-advertisement, and will NOT replace the item that was shipped. I was told they'd refund the purchase price. I specifically waited to purchase this on Black Friday to get the sale price. I can't buy this item again at the price I paid. ($12.99) Now I have no gift for my father for Christmas, and can't buy the item again at this price.

The CSR I spoke to at TigerDirect and her manager continued to place the blame on the Amazon site for advertising the wrong item. At NO POINT was I EVER contacted either by Amazon or TigerDirect to tell me the item was wrongly advertised, or that I would receive a PINK REFURBISHED mp3 player. If this is what I can expect in the future, I will no longer be shopping at either Amazon OR TigerDirect. POOR SERVICE!

Let me just add, this is the SECOND time they've sent me a refurb on something I ordered new. I'm quite aware of the difference between new and refurbished, and I do comprehend English. Last time, it was a router at a great price. I'm not in a position to spend the $63 bucks it's going for now. I managed to get one from Sansa for a whopping total of 25 bucks with shipping. I think TigerDirect should send me the difference I paid - $10.19. I wouldn't be upset if they threw in a little more for my trouble.

Would not supply me with a service shop name for I-INC Monitor which I purchased from them, (Tiger Direct)and it needed repairs, was off warranty by two months. Told me to call I-INC but they gave me wrong #, I-INC would not answer any emails and Tiger Direct told me not to bother them and next time buy my products from Future Shop or someone else. customer service people were incompetent and rude and would not put my call through to someone who might know something such as a supervisor. I had the feeling that no one there knew anything or were as I said before were incompetent.

Still unable to have someone give me any information about repairs. I am willint to repair but no one will tell me who a dealer is in Canada except Tiger Direct and they are useless.

This is a follow up to a previously posted complaint. I had an issue with the customer service because they said they would give me a price match when they dropped the price on a laptop I had ordered about two weeks prior. The refund was not processed in the 7-10 days they said it would be, so I called again, and then said they did not have a note of me calling prior and would not price match. I emailed an Executive VP and he made sure that I was given the promised refund. Customer satisfaction is important to Tiger Direct. I will continue to do business with them.

I sent you issue with Tiger Direct on Nov 14th. The matter was resoved by a top TG executive.

Ordered a laptop for $429.99 on Oct 10th. Received the laptop ok. On Oct 29th they emailed an ad with a new price for this laptop of $379.99. Since I was under 30 days I could return it for refund and reorder. This laptop is a x-mas present for my wife, so I still have 2 month til X-mas. However, customer service tells me that instead of returning it, they will issue me a credit for the $50 to my credit card within 7-10 days. - 16 days later- no refund-

I called them and now customer service says they do not price match their own prices on computers and have no record of my calling them. They will not issue refund. Now it has been 35 days since I ordered it. I advised them that this will effect our business relationship. What else can you do? Customer service says be sure you get the full name of the person you call and talk to each time.

I recently bought refurbished Gateway GT 5662 computer from Tiger. It was my eighth unit from them sincethe 1980s. I have also bought a lot of components from them over the years. This one was inoperable when I got it. I called for a Return Authorization Number and received it in less than six (6) minutes. I sent eh unit back in the original packing as instructed. In four days I got a call from a representative telling me they did not have a replacement an dgiving me th eoption of a credit or a refund. I chose the latter and the full amount of the order was credited to my credit card in five working days.

I then got a call from a representative informing me of this and was given his name and extension number. So, a bit of free advice: these are very fine people IF you will follow the correct procedure as set out in their website. I have NEVER had one bit of problem with them in all these many years of doing business with them! I will definately continue using them for all my needs.

One very happy customer! I am now going to order a new 1tb hard drive from them.

I bought a Hans 21 in. computer monitor from TigerDirect with a $30 rebate from Worldwide rebates. I sent in the appropriate forms to Worldwide rebates but received an email from them saying it was incomplete. (They have a $3 charge if you want your rebate within 2 weeks or you have to wait 2 months).

I called TigerDirect customer service at least 3 times. Each time I was told to fax them the information I had and they would make it right and email me right away. So far nothing! It's been a month since I purchased this monitor. I will never use TigerDirect again. There are much better companies out there without the hassle of trying to get a rebate from them.

This was in 2003. I work in Purchasing at my job and called Tiger Direct to place a small order. They said they wanted to verify my identity and proceeded to name all my addresses for the past 20 years -- including one I only lived at for 4 months when I was unemployed! I told him this was not a personal purchase -- but one for the university I work for. They then read a list of Arab names and asked me if I knew any of them. It was disgusted and incensed at the invasion of my privacy and told them so.

There was no apology from them -- only arrogance and a snide attitude. Don't trust them! They try to intimidate you by letting you know how much personal information they can bring up on you at a moment's notice.

An item I wanted is currently unavailable in the EU (I'm a Brit in Holland) and I found it on the TigerDirect site. I added to my cart and went to checkout. The page tells you that you need to fill in your billing and delivery address to see shipping options and costs. I filled in the necessary forms (name, address, phone, etc, etc) and found shipping was prohibitively expensive. So far, so good, no problem. However, then I notice - I seem to be logged in. In fact, what has happened is that the site has silently, without forewarning, created an account for me with them.

I don't like my demographic info being spread around, so I email their customer support to ask for the account to be deleted. We can't delete accounts. We can make it inactive. I log into their site to blank out the addresses and so on. You can't. The only thing you can change yourself is the email address. I reply and make it clear this is utterly unacceptable. I suggest that as a compromise they blank out the name/address/phone fields. We can't, you bought something from us in 2006.

Firstly, I didn't. Secondly, even if someone had bought something with them, why on earth would they need to retain that data after two years? Thirdly, why do they think this in the first place? the account was created *yesterday*. I didn't log in - I created a *new account*. So I've replied again and we'll see what happens. Frankly appalling. I wish I'd never looked at their site. Their attitude to customer data privacy is disgusting.

Waste of my time and considerable annoyance.

I made a very large order on 9/09/09 for all the items needed to build a extreme gaming computer. Of the 12 items ordered only 5 arrived. I called customer support on 9/16/08 and was told they would investigate. I called again on 9/17/08 along with emailing their customer support. After doing this for 8 days I finnaly was mailed a claims form which I faxed to the number 305-415-2974 as requested. Another five days go by with no answer on phone, email, fax even though I faxed it every day. Today 9/30/08 I reached a customer support rep that told me the fax line was down use 305-415-2972. I have very little reason to trust at this time but I have faxed the information AGAIN anyway. This makes seven times to the first number and once the the later. In addition to faxing I emaild it to the support group. I am out over $2300.00 dollars and don not know what to do.

I am out over $2300.00 dollars on parts I didn't receive for this system which I had a buyer for. I am getting complaints from the buyer because of the delivery from me. I will lose over $6000.00 when I lose this sale.

I placed an order with tiger direct, when I got home there was a message to call and verify the sale. I called and gave my phone # which when they pull it up gives them my information. He then asks if I ordered something today and I told him what I ordered the person it was going to and the state they lived. Enough verification there to know this was a legitimate charge. No not to them. He then ask for last 4 of my ss#, I gave it to him. Then he says there is a series of questions to verify who I am. He then proceeds to ask me the cross steet to an address that I have never lived at. The he asks for the state I got my SS# in.

Not thinking I gave it to him. Once I said it I knew I had messed up because your ss# is tied to the state in which you got it. Now he has the first 3 the last 4 and guess the middle two how easy was this. At this point I told him his verification was over and that I was not completing the order to cancel it I don't need this much trouble to order a $500 computer.

I dont have a computer and they have charged my credit card and now he has all the information he needs if he wanted to mess up my credit. The card# the verification on the back and 7 of the nine numbers of my ss card.

Im gonna reviel my internal details of my order just in case some of these people on tigerdirect are monitoring. i want them to know exactly who i am. i dont care, but i fell that this was the worst experience i have ever had. Purchases a refurbrished laptop Order #: W3665006, july 7th. gave this laptop to my father who doesnt use the computer only to go on the net.

on dial-up, we get residential dsl and then noticed that this refurbrished laptop never had the the NETWORK ADAPTOR drivers installed, along with wire network adaptor driver installed. Also on the bottom of the screen there is the non-genuine copy of Windows Vista message that says that the software installed on the system is not genuine.

today is august 27, called gateway technical support, and notified them of the problems who then conference called and transfered me to tigerdirect. i was greated by a customer service rep who i then explained the problem to again. i was then told by here that the warrenty had expired in 30 days on refurbrished product, but because the network card and wireless card drivers were not present and the vista on my machine was not genuine that it was going to be waved off and returned back to tiger direct and i was to then get a replacement. a packing slip and rma is then created, then the nightmare starts.

the Gateway ML6720 CD refurbrished is no longer avaliable through tiger direct, so i can no longer get a replacement. because of the the customer service, then asks if i want something of equal value. i agree. then im ask to (get this) agree to get a chage on my credit card for a 15% restocking fee, because i dont have the origional plain brown box that come with my REFURBRISHED laptop.

this was after waiting about 20-25 minutes for approval from the call center manager. it was then denied because of the original plain brown box package. asking to speak to the manager then took another 10 minutes and i simple broke it down to the call center manager in texas today, (who hung up before giving me his last name, which il get to later) i ask a few question which really sarted to upset this call center manager like.

Why should i pay a restocking fee on defective product? its not resellable. is it my fault [they] dont have the same replacement in stock from a month ago? since when does a factory refurbrished product come with origional packaging besides a plain brown box? does tiger direct sell laptops with software that isnt genuine, and missing drivers? i work in a tech support position for a computer company, i told him i was born at night but not last night. i felt like i was being taken from the biginning.

after not being able to answer any of these question the call center manager then was obviously agitated and said that the reason he needs to charge a restocking fee is because he has to sell the product at half off and an open box product, i then tried to negotiate the situation and said ill pay for the laptop at half off.. find the drivers online, and use a genuine copy of windows vista which i own. he also then refused, and proceded to say he never told me that,

i felt he was so upset and overworked and that i wasnt the average consumer who didnt take his nonsense that, after issuing and rma and packing slip he cancelled the request with ups, voided the rma, and told me to never do business again at tiger direct,i then asked for his last name and superior and got hung up on. all of this before i could get his last name. im positing all my information here online for him (call center manager in texas) or his superior at tiger direct to redeem himself or i keep posting this at other sites and tell everyone of my friends never to deal with tiger direct again. sometimes good deals and low prices comes with terrible and illogical customer service.

ILL BE BACK TOMMOROW NIGHT WITH NAMES, IM GIVING TIGER DIRECT 24 HOURS TO TRY AND REDEEM MY RESPECT AND THIER BUSINESS. NEVER DEAL WITH THESE PEOPLE. PAY THAT EXTRA 5-10% AT ANOTHER RETAILER AND AVOID THESE GUYS AT ALL COSTS. $425.00 after shipping, counterfit windows operationg system, no device drivers for both network cards.

I called on behalf of my son who is a quadraplegic in a VA Home in Vineland, NJ. John purchased a TV from Tiger Direct 7-26-2007 and a replacement warranty at the same time with WaCa. His TV stopped working and we filed for a replacement. We were told to return the TV to Product Return Center in Plainfield, IN which we did, paid the $150. in shipping and it was received on 8-1-08. Since then I have called twice to see when he would get the credit for the TV so he could purchase another. Each time I call they cannot find this information in their computers and I have to give it all over again.

Today they told me they had no records of my call on 8-13-08 when I spoke with Clifton who had told me the credit would be issued in 10 business days. Now I was told today it would be sent in another 10 business days. John has nothing else he can do other than watch TV. I feel we are getting the run around. Anything you can do to help us expedite this matter would be greatly appreciated. I hope to hear from someone soon and get this matter resolved.

We paid a $2,000 supplies fee in December of 2007 as part of a contract to put in a patio and driveway. No work has been done, and we have contacted the owner numerous times. He promised to get the work done, but never showed up. We have asked for our money back, and he has said he will send a check. Many times, he does not return our phone calls.

We have had to hire another company to do the work, and we are still out the money that we gave to the original company.

6) July 22, checked status of my order, still unable to bring up website, used a different browser and got it. Wondering if they used a cookie to block my access. Website said my order was on hold pending customer response. Called Tiger to ask about order, they put me on hold for about 15-20min., and eventually disconnected me. Wondering how I was supposed to give them a response if I was being blocked from the info on their website that asked me to respond. 7) July 23, called Tiger, at 8:30PM PST. Said HD was on back order and no date for order to be filled. Said 28 HD's on backorder, even though website said in stock. 8) July 26th, I called TD 3:05pm PT under an assumed name preparing to order and they said it WAS in stock.

9) July 29th 1:15pm, got call from TD from 305- 415-2200, said order needed to be verified and it would be then be ready to ship. I was transferred but in case I disconnected it was 888 990 8800. I talked to a man who made me wait about 10 minutes and he said it would be shipped today and I would receive it in 3-5 business days. Seagate HD. 10) August 4th received email from Patricia Altine telling me of a "Replacement" gift card. Will wait until August 5th to see if I got TD hard drive. 11) August 5th, talked Adrian in Verifications, he said order never sent. He also said he'd never seen a gift certificate charge. Wanted to know who told me they'd sent it. I replied I didn't know, probably somebody in Verifications. He told me they'd have a manager call me. 4:28pm.

12) Emailed Patricia Altine about TD problem and am awaiting response. 13) Aug 5th, 9:30pm PT. Talked to Rachael Pearson. After hr of waiting she told me my original order was cancelled. She didn't know why. She told me she would speak to her supervisor and asked me to email her and ask for her extension tomorrow at 5:30pm PT. Find out status. She said she would do it first thing. 14) Aug 6th, called TD and left msg for Rachael to call or email me. 15) Aug 6th, Called TD at 9:00pm and spoke to Jaime ext. 5417 and he told me to call a supervisor tomorrow morning.

16) Aug 7th, Emailed the Washington State Attorney General's ( AG's) office and the BBB. Filed complaints. 17) Aug 7th, Emailed Customer service help and explained problems. 18) Aug 7th Talked to Steve, 5841, he said the order was confused with another order. He told me it would be sent today and I would receive it tomorrow or Monday. New order no is P0038803. 19) Aug 7th, called TD and talked to Marcia. She told me that the order was "Hold for quote" which evidently means it was going to be looked at by someone else. It will be shipped by next day air. On Aug 8th.

20) August 8th, Called TD 9:38am Bernard said order is "missing doesn't" come up on screen. Then I was transferred to Steve, he said it would ship today and arrive on Monday. No record of order in system. I checked online and the order is missing. 21) Aug 8th, 2:54pm PT. Steve called me. 305- Said Order had shipped and gave me tracking no. Said I would have it by UPS on Monday. He asked me about BBB letter and I said I'd widthdraw it as soon as I got the drive. I wonder if BBB letter caused the missing order number to be found. I wonder also if they would have just lost my order in the system again if I hadn't complained. Both New and Old order numbers are missing from website. He said my original gift card no. had been given to someone else. Problem was corrected. Wonder why it took them three weeks to fix it. My THIRD ORDER NUMBER is now P0041674

22) Aug 8th, went on to UPS website 5:24pm. UPS did NOT have it in their system yet. "UPS could not locate the shipment details for your request. Please verify your information and try again later. 23) Aug 8th, found ups shipping info. I will get it Monday. 24) Aug 8th, Steve called me asked me to stop complaint from BBB and AG's office. I said I would stop it as soon as I received my drive. 25) Aug 11th, received drive. Called AG's office to stop complaint. Emailed BBB to stop complaint. Filed drive with data stored on disks. Everything fine.

26) Aug 12th. Drive stopped working. Error msg said "Bad Partition Table" I've tried all sorts of things to get it working again. Nothing works. I think that TD sent me a bad drive. I will order new USB2 to IDE ext cord to see if it is a cord problem. Also registered new product with Seagate. 27) Aug 12th, ordered USB2 to IDE from Ebay. If problem still persists I will get a replacement drive from Seagate and STAY AWAY FROM TIGERDIRECT FOREVER! I am unable to use any information on my USB drive until this is settled. Unable to play games, unable to use necessary software and unable to have friends over who use that software.

The worst customer service I ever found online. 2 days to get a feedback regarding my order, 25 minutes holding me in the phone to give me an answer. The money was collect from my credit card, and tiger says do not have information regarding my order. I can not cancel the order. I am an often buyer in the internet, and I didn't ever got a situation like this one. Be aware when placing an order by TigerDirect.com.

In December of 2007 my Father Purchased a Referbished Gateway notebook Computer for my Christmas present. I received the notebook at the end of Jan. and a couple of weeks after the conputer just started working improperly. It would just stop and show me a bklue error screen and dump my harddrive. I wasn't sure what it was but it got worse and worse over the next couple of weeks. I called and talked to gateway and they said the my warranty of 90 days had expired and they couldn't help me, which irritated me because I didn't even receive the computer until almost 2 months after it was purchased. They told me to call tigerdirect. I did so becaus emy father had purchased an extended warranty through them.

First of all the customer rep. was impatient and rude, second he was asking me to basically fix it myself. Finally he just told me to back up my files and reboot it, i did so. When I turned it back on it had erased all of they tyhings the company had provided me with as well, even the most basic of programs like microsoft word. Then a couple of days later it started dumping the hard drive again so I had to call back. He said he'd semd me lables to return computer. I received them and since I was moving to Rhode Island I decided to wait until i got here to return it. Once I got to Rhode Island and got settled in I called to give them my new address (which they got wrong)and sent me another set of lables.

I used them return it and they called and told me that they received it and informed me that the computer I wanted was out of stock. I asked her to send me another Gateway as close to the one that I had as possible. She then charged me 100 dollars for another warrany which did not impress me at all. And sent me some computer called an ACER! Which I have never heard of and did not want. So I called them AGAIN! this time I just told her i wanted a refund, she said she would send me more return lables via email. whuich I never TO THIS DAY received. So I used the old return lables from the first computer to send it back.

about 7 days later a get a phone call From a woman who says her name is Kathy and they received my computer but needed the password, I gave it to her. A few days after that my father calls me and has a rep. from tigerdirect on the phone that says the never received the computer and until they do they were not going to refund our money. This went back and forth for about a week, they would not let me talk to a supervisor. By this time I had all ready tried tracking the package through UPS, and the tracking number with my fathers name was sent to florida but that package only wieghed one pound. UPS told me that to put a trace on the package I'd have to call the company that gave me the lables and they would have to trace it. so i called tiger back AGAIN!

Talked to a supervisor FINALLY and They stated that they would not trace the package because the tracking number was not theres!! and that there was nothing they could do because it never reached them and to call UPS! Seriously! I goggled the number of the woman who called and asked me for my password got her full name and address and tried to give it to tiger... they didn't want it or care about it at all. I filed a police report with all this information and I've heard nothing back from the police, UPS or TIGERDIRECT.COM. So i'm out a christams present and my father is out almost 700 dollars! I mean isn't that package insured with they're return lable? And how can you tell me it's not your return lable when It is the one you sent me with all my informtion on it? which this woman who stole it obviously has since she CALLED ME!

I bought a Systemax Venture B524 in Jan 2007. It started failing after one year and completely quit working in June of 2008. The computer was purchased from Tiger Direct who over rated the computer.

Purchased Optiquest Q2162WB 7/14/08 P994747800017. Paid $199.99 plus 16.25 shipping. Was to get a $20 rebate. How?

I ordered a laptop from Tiger Direct that was shipped to the wrong address. I call repeatedly to track the package. Each time I was told that a trace would be started but one was not started until my third call. Even after the trace found the laptop in the UPS system the company refused to reroute the laptop to me, send me a second laptop, or give any concessions. They didn't refund my money and said that they would not do so until the laptop was physically back in their warehouse and processed.

I couldn't meet a deadline that was contingent on getting the laptop and ordering it again cost me time and money.

I had a 3 year in-store warrenty. I have sent my laptop which I paid $3,700 for in twice, and it always came back with problems. In fact, it won't even start

Loss of use of a $3,700 laptop computer

I purchased an in-stock LCD HDTV - 42 on Friday, June 20, along with some cables. The cables were shipped immediately, but the TV was listed with a separate tracking number, and UPS had this Billing Information Received - euphemism for we've been contacted by the shipper but don't have the package. Note: My CC was charged in full - also the FULL S&H was charged to the shipment of cables.

On Monday, I called and asked about the above, and was told not to worry, that the tv had shipped. On Tuesday, after speaking with UPS and learning nothing had been shipped, I pressed TD and learned that they didn't know where the package was and that a shipping trace had been started.

On Wednesday I called UPS, and they told me that they had not been contacted by Tiger Direct. At 10:35 I called and spoke with LaShonda, who had her manager, Angel contact UPS. He informed her that UPS had started tracking it, that UPS was having trouble with the shipping bar code, and that it WAS already in UPS's hands, and that I would receive it Tuesday or Friday.

On Thursday, the first package of cables arrived, but no TV. I first called UPS and spoke with a Supervisor and received the same news: they didn't have the package, and no communication had occurred between UPS and the Tiger Direct. I called back TD and asked to speak with Angel. He was away, so I spoke to his counterpart/manager, Mark (Badge #8938?). I asked him where the package was, and he told me a shipping trace had been started, which would take 8 days. When I pushed him to confirm whether that Shipping trace was with UPS or internal, he confessed internal. When I pushed him if there had been any communication with UPS, pointing out that I'd spoken with a supervisor at UPS, he admitted that no communication had occurred. When I pointed out that their term shipping trace was somewhat duplicitous as the product had not even been shipped, that it was in fact a trace of their inventory/warehouse as to the location of my in-stock TV that I had already paid for - INCLUDING handling, Mark said I had no choice - I had to wait at least 8 days. When I asked to speak with a supervisor, he declined my request.

Product was shown with a net price that included a $50 rebate. The rebate was impossible to recover, so basically the price was understated by $50. I ended up paying $449 for a PC that was advertised for $399.

If you are going to offer a rebate, you should post clearly that there is a very narrow window of time in which to claim it. I had to wait a few weeks before opening the package, and following the rebate process.

Their use of the term rebate is very misleading. They have a short time allowance to file the paperwork. Instead of posting $20 rebate, it should say $20 rebate only for 30 days. Customers buy in good faith. Too bad the company doesn't deliver the same!

computer was brought TWO weeks ago to install a graphic card. Initially was supposed to be installed while I waited; tech/salesperson talked me into ggraphs accelerating and antivirus software, so delivery would take two days later.Hard to rachch any person to advise about ordeer status. Later I foud due to a promotion on the antivirus software installation all tech were backed up. Now TWO WEEKS later my machine is not ready

I'm uinemployed and tht's the amchine I use to contact job-boards.

I ordered a Garmin GPS system for a birthday gift for my girlfriend. I am currently overseas in Iraq. I was sent an email saying I needed to call to clarify some information. I used my bank Visa card and had it shipped to the same billing address on the CC. I also had it shipped in my name. So, an order was placed by me, to be shipped to me at my home billing address. It isn't easy to get to a phone here, and when we do we like to try and use what little phone time we get to call family and loved ones.

Not to be put on hold with Tigerdirect. I eventually did speak with a person, how told me the billing department was not available by phone at the time of my call, (Iraq is eight hours ahead of EST). I asked to speak with supervisor as it was very difficult to call. After being put on hold, I did speak with a supervisorwho told me he woud email the credit card verification people and explain to them I could not call as they required and handle the matter via email. 2 days later I got another email from noreply asking me to call to verify information. There was no response to the other email request. I eventually managed to get to a phone and again called. I spoke with someone in the credit verification department who verified my home address. The same home address that was on the order placed. The same address on my CC billing.

I went to the website and tracked my order, and verified that my address was correctly listed there. She thanked me for my time, and said the order would be completed. 2 days later, I recieved another email asking me to call again. At this point it should be known that the amount for the purchase has long cleared my bank account showing tigerdirect in the online banking statement. So, they had my money, and were still holding the shipment.

I called again and spoke to a customer service rep who verified that it showed in there records that I had indeed called, and verified information,and he didn't understand why I was sent another email. As of the first of June, they were still holding the order placed on 22MAY, even though they had recieved payment on 23MAY.

The damages by this would described as emotional, as my girlfriend has not recieved her birthday gift, stress because I am in a warzone, worrying about things back home, the difficulty of getting to the phone and using limited resources to call tigerdirect as opposed to using that time to talk to family/loved ones, and the price of the order, as I have still yet to recieve the order items.

I purchased a Gateway notebook during the post-Christmas sale. The salesperson told me that the notebook had a one-year warranty, and in the rush, I purchased it. Low and behold, the computer died after 90 days of using it at home. I called Gateway, and they informed me that the notebook only had a 90-day warranty. I then took the notebook to Tiger Direct. They told me the same, and told me (happily) that I was out of luck, unless I wanted to spend $69 having a diagnostic run on the unit and then having them repair it.

I am out of a notebook. What a waste of $500! I purchased most of my office equipment from them, but I will NEVER go back to Tiger Direct.

First time shopping here. Normally use NewEgg, but they didn't have the product I was looking for and my credit card company offers 5% rebate for TigerDirect. I also normally ship to my apartment, but I will be traveling to my parent's house this weekend, and to help guarantee it will get there by the time I leave, or while I'm there, I temporarily changed my billing address at discover.com, then purchased my order, only to have TigerDirect tell me my order failed credit card validation and I need to call them.

Sure enough, they tell me my address doesn't match what's on my account, and they had to end up calling Discover to verify, with me on the line as a 3rd party to verify more information (i.e. security questions). After verification succeeds, TigerDirect customer service tells me that's great but they still can't accept my order because they don't accept credit cards with recent changes to the account. What? It's not listed ANYWHERE on their site -- I even did a google search.

Had I known that I would've taken the time to call Discover and add an additional ship-to address -- would've taken less than the phone call to TigerDirect this evening, not to mention the time to write this review. They finally did allow the order to go through, but they won't let me use that card on their site for 90 days. Considering this is the first time in ~8 years in ordering electronics I've used their site, it shouldn't be a problem, however, it's still frustrating. Going to take a lot for me to want to shop here again, due to this negative experience.

Purchased set of MOTORKR headphones (whitebox -- not in retail package but new nonetheless according to their website); they were marked refurb, but website said nothing about the product being a refurbished unit.

Complained, exchanged them, received a set that had a hair on one of the earpieces, and one of the functions did not work (clearly not a new set).

Complained again, was given no explanation as to why this was the case. No effort made to rectify the situation by sending a sealed unit (retail packaging vs whitebox). Would only exchange for another whitebox, which I found unacceptable.

Have over $100 tied up in two unsatisfactory headphones which I am returning for credit, and still no assurance that the third one they will send won't be equally as problematic.

Phone would die and lock up shortly after connecting to the mobile carriers network even when powered by the wall charger. There was no physical damage to the unit.

Tiger Direct offers a price guarantee...from their website: TigerDirect.coms 30 day price protection policy: In the event our advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell.

Last month I bought a Logitec Remote Control for $79.00. The week after, over President's Day, it was advertised for sale at $69.00. I sent them an email asking for the guarantee. The first reply I received said that they would not pay the guarantee, as the product was now $99:

We apologize for the inconvenience. Our records show that the price of this item is now $99. We are unable to issue a price match for the price you requested at this time.

I wrote them back, to remind them that I emailed them about the lower price when the lower price was in effect, and that based on their guarantee, I should be reimbursed the $10 due to a lower price having been offered within 30 days of the sale. I received a second email telling me that they wouldn't honor the price guarantee because they don't provide guarantees on items with rebates:

Please note that the Tiger Direct Price Protection program does not include rebate offers. The Price Protection can only cover the original price of the item. We do apologize for the inconvenience.

However, there was no rebate on my original purchase, and no rebate offered on their $69 price. I even sent them a picture of their ad to prove it. With this email, I reminded them of their guarantee, and their obligation to fulfill a promise, and that I was likely to not do business with them again if they didn't honor their advertising. I received back an email granting the $10 as a credit - along with an insulting email that said:

The price protection policy we carry is one we have exclusively for customer service and we are in no way legally obligated to issue funds for changes in prices any more than we are obligated to charge you more if the price goes up a few days later.

Wow - no understanding on their end of their obligations based upon their advertising! I am guessing the run-around they gave me is standard operating procedure at Tiger Direct for price guarantees, so I'm not buying from them anymore, even through I have bought from them for over 10 years now. Egghead or Amazon for me from now on!

I have made MANY purchases from Tiger Direct - I have yet to have any rebate be approved or paid. I still do business with them but never fall for items with low (rebate) prices that they don't honor. Rebates with Tiger Direct are a LIE!

They have inaccurate information - then they suggest you resubmit the rebate requirements - of course all you have are copies which are disallowed.

I purchased an item with TigerDirect which offered a rebate. I submitted the rebate and eventually received $20 as promised. I deposited the check and was later assessed a $25 fee after the check bounced. I have repeatedly emailed and called TigerDirect and OnRebate.com which offered the rebate. I have periodically gotten a couple of responses from OnRebate.com asking for more information then nothing for months until I start over.

I am out the $20 rebate check plus a $25 bank fee for the bounced check and of course lots of wasted time.

I have been lucky with my emachine T4010. I got it for Christmas of 2006 and haven't had any problems so far. I did upgrade the ram so I could install Windows Vista free upgrade. I hope I don't have any problems like others have had with their computers. I have had 2 other Gateway computers in the last 11 years, and they still work.

I purchased a Samsung 56 DLP TV set and extended warranty from Tiger Direct in August of 2006. I started having trouble with a temperature sensor that would shut the TV off after 1/2 hour, in November of 2007. I have been calling Tiger Direct to use my extended warranty since then. They keep telling me they will have a technician contact me. It's now 4 months later. I have never received any call from a technician. I contact them at least 3 times a week. If there was some way I could sue for breach of contract I'd love to do it.

On June 30th, 2007 I bought $662.67 worth of computer parts from TigerDirect.com. This total included two (2) mail in rebates. One for $50.00 from On-Rebate.com for a 17 color monitor, and one for $20.00 from the Rebate Processing Center for a power supply unit.

Both rebates were denied because they claim I made the above purchase from TigerDirect.com on July 1, 2007, and both rebate offers expired @ midnight on June 30th.
I have documentation that clearly shows I made the purchase on June 30th before the midnight deadline.

I resubmitted both rebate requests with documentation showing I did everything required for the rebates, yet both rebates were denied a second time.

I have emailed TigerDirect.com three (3)times just to be told to send my complaint in writing.
On November 11, 2007 I sent TigerDirect.com a certified (20) page letter detailing my complaint (to the address above again per their request). My letter was received by TigerDirect.com on 11/16/07 and signed for by a Claudia Vargas.

DigerDirect has yet to communicate whether they plan on making good the $70.00 in rebates I am still waiting to collect, nor have they so much as aknowledged receiving my letter.

I just read in Reuters (Jan 27, 2008) that TigerDirect.com has had widespread complaints, customer lawsuits and now an investigation by Florida's attorney general alleging that TigerDirect fails to pass on manufacturer's rebates to customers.

I have to agree with this article, as I am one of those customers that is short $70.00 I was very much counting on when I made this latest purchase from TigerDirect.com

In June 2007 I bought over $1,000 worth of computer products from TigerDirect.com. This June 30th purchase for $662.67 was in great part because of the two very attractive mail in rebates. I was counting on the $70 in mail in rebates. It is too late to return the items I purchased from TigerDirect.com, yet they were paid immediately by credit card for the entire purchase.

Something need to be done to this company. I will gladly be a part of any class action lawsuit against them!

I ordered a refurbished computer that seems to work well and the shipping was free. However, they sent some kind of pop up software that i didnt order, which was rated as poor to mediocre so i asked for an RMA to return it. I had told my credit card company and they said they couldnt remove the disupted amount because they had cleverly added it in with the cost of the computer and i wasnt disputing that charge.

AFter months of emailing back and forth i finally got an RMA, returned it at my own expense and nothing. after nearly a year i got an email today that said they wouldnt be issuing another RMA--which i didnt need, i need my refund. There should be a way that warnings redirecting to sites like this pop up when anyone goes to their website to order anything.

Never received rebate check. Refusing to reissue check after 90 days even though they have confirmation that the original check was never cashed. I never received it.

I ordered a refurbished laptop computer. It arrived with some installation stuff still needing to be done by the factory (stuff I had no idea of how to deal with) and no drivers. No sound, no wireless, no nothing. I sent it to my brother in law to deal with and he talked to Tiger Direct, had to send it back to them. It has been over a month since I paid for that computer, I have no computer! Tiger Direct didn't even bother replying to my email. I will never buy from Tiger Direct again.

I had to buy a laptop from another source so I could work! I'm out the money until/unless Tiger Direct ever sends the original laptop, fixed, to me or my brother in law or they say it can't be fixed and give me a refund.

My son bought his high school graduation computer from Tiger Direct. He spent over $1,000 for an unassembled computer.

Upon receiving the multiple boxes we found the tower was broken. Sent it back only to receive the second one, broken as well. My son did not want to send this one back, he wanted to start building his system. Once everything was in place he started the computer, it would not work. I have a friend who knew someone at Best Buy and they analyzed the problem to be the hard drive, so we sent it back to Tiger Direct. The replacement they sent was bad as well. Went to Best Buy to purchase a new hard drive, it worked.

Six months later and two days before Christmas the power supply needed to be replaced. Went to Best Buy and bought a replacement. Hooked it up and it works for about an hour.

Frustrated we took the computer to Best Buy to have analyzed by the GEEKS. $59 later we find out that the processor and motherboard need to be replaced. Called Tiger only to be told that they cannot do anything, has to be sent to the manufacturer.

Tiger Direct is the epitome of a company that rips off consumers and flaunts its overt non-responsiveness to consumer concerns on the products they sell, the exorbitant shipping costs, and general carelessness. The shipping charges are through the roof. I tried to arrange shipping on my own account. No one there was willing to give me the pickup location for the packages. I called, e-mailed, and faxed. Concerns are intentionally ignored.

Wasted too much time on this company that does not care. With the exception of one person, all the customer service people were a combination of rude, careless, and incompetent. Absolutely do not buy anything from this company. I have already filed my complaint with the Better Business Bureau located in the Miami area. You should do so as well.

I was ripped off on my rebate. A class action suit is required. Florida States attorney where are you?

I spent 45 minutes filling out forms on one rebate. I confirmed all OK and no refund ever came after multiple complaints and promises.

I was sent the wrong motherboard. My sales rep, Douglas Rehor, told me he would send me the correct board. I have not received it, and he does not return my calls.

I lost a $700 sale because I told the customer I was waiting on his board to build his computer; after two weeks he called and canceled his order.

Tigerdirect.com uses arcane rules to screw their customers out of rebates. In the past I've only needed a packing slip to receive one, yet TigerDirect's packing slip says just go to website for rebate. In the meantime my box got thrown out. I found out that without the UPC code, no rebate--and absolutely no one caring at this company. They actually hung up on me. I lost $40 due to rules that a customer friendly company should make clear on the packing slip at point of receipt. Instead, I'm sure this is something they hope happens.

When ordering components for a complete computer system from Tiger Direct. The first time the order arrived the MB box was opened and the static bag was open. The bag seals were broken, the game was missing as was the SLI bridge. I called and started an RMA, but they refuse to cross-ship even though as a business customer we had spent $35,000 with them last year. I finally was forced to ship the MB back and wait a week for the new one to arrive. When it did, this one was in even worse shape with the box being torn. The customer service rep refused to believe that anyone could have opened the box even though it clearly had been.

Tiger Direct again refused to cross-ship the order. EVERY order I have ever made with Tiger Direct/ Global computers (business side of same company) has had at least one error. It be better spending a little more money and getting what you want, when you want it, in the condition you expect it, from ANY other company.

I ordered from Tigerdirect.com (Oct. 27, 2007) an AMD Retail Version CPU and a tube of thermal paste. The website clearly stated the CPU was in stock. The next day I got an email stating the CPU was back-ordered but the small tube of thermal paste was shipped. They charged me 8.95 to ship the paste. I called the next day and was told I would receive the CPU the next week. I called again on Nov. 14 and was told that the back-ordered CPU will not come in, and maybe I should choose another. I complained that I was charged $14.95 total for a little tube of thermal paste that I don't need since the CPU will never ship. I got nothing but silence from customer service. TigerDirect is one of the worst online retailers I have ever dealt with. Stay away from these people.

I purchased several computer parts from Tiger Direct, for each of these items I was entitled a rebate. OnRebate.com sent me the rebate checks but they all bounced with no funds. Now my bank charged me for each of these bad checks (9 checks all togheter). The total I am out including bank charges are $295. Throughout countless and countless calls I have got lots of promises and never got my money back. I have contacted my local Attorney General's Office and cannot help either! How can a company of this stature such as OnRebate.com that deals with millions of dollars every year, can get away with this?

Lots and lots of headaches, a great deal of time spent, money spent, energy spent, and to top it off, got charged from my bank from all of their fraudulent checks...and got nothing back! From what I can see from these listings, other people have gotten into the same mess, so my question is, are there any class actions against these bastards? If not, LET'S GET STARTED WITH ONE! PLEASE - Any attorney, feel free to contact me at any time. Thank you.

I order a Sony S-series laptop power adapter. After 10 days, I contacted TigerDirect to check the status. I was told on that call and subsequent calls that the product was coming from Sony and TigerDirect would sent an e-mail to Sony to expedite the product. After 3 weeks and no follow up from TigerDirect, I canceled the order. I have called the Corporate Office as many as 30 times and was immediately put into a rolling queue with nobody every answering the phone. I tried calling customers service and that was a joke as I was put in to the rolling queue again. Doubtful if I will ever buy from this company again.

I wasted several dollars in long distance charges on hold for their Corporate Office.

On Sept. 20 I ordered a NVIDIA Quadro FX 1500 256MB PCIe (OEM) (TC3H-1105 ), along with a CA PC Protection 2007 Bundle Single User (CA07-7900). The order was taken by a Felix Mercado who was very helpful during the transaction. Problems occurred when Mr Mercado sent over my package worth over $600 without asking for a signature upon delivery. As such, UPS left the package unattended and it was lost. When I called Tiger Direct, they started a trace on the package. Because they had not asked for the signature upon delivery, UPS claimed they had already done their job and case was closed.

All I got for my money was an apology from Tiger Direct and no refund or replacement. Now I'm out of $633 and no merchandise. Consumers, beware!

I ordered a 42 LCD Vizio tv from Tiger Direct and then canceled the order to purchase a larger 46". I never received my money back and it has been more then 30 days. They told me the check was in the mail weeks ago.

Not only that, it also took 3 weeks to get the tv I purchased.

On 10/30/06 I purchased a new Westinghouse laptop. I also purchased an extended warranty.

On 8/14/07 the power cord on the laptop no longer worked, so I called Tigerdirect and was told to call Westinghouse. I gave the serial number to Westinghouse and was told that the laptop's 1 year warranty expired 6 weeks ago! Tigerdirect insists I purchased a new unit and was shipped a new unit but according to Westinghouse that laptop's 1 year warranty started July, 2006.

I just get the run around from Tigerdirect. I have an extended warranty and I still have (or should have) the one year warranty in effect.

I ordered memory for my laptop, which turned out to be the wrong size. I called Tiger Direct and received a RMA. They advised me to return it to the location from where I received it.

After several phone calls and emails, they are telling me that I should have returned it elsewhere. They have no phone number or anyway to contact the people who sent it to me so I can try to track it.

I am out $70.

from tiger direct . They informed me the it was on back-order and about a month wait. I decided to cancel the order. I did receive a confirmation from TD that the order was canceled.

TD clearly states in red letters under their terms and conditions that no item will be billed until it is shipped.

I thought the issue was finished until I received my Discover Card statement showing I was billed by TD FOR $407.10

I called TD and they gave me a big runaround, after several more calls they reluctantly agreed to refund my money. I asked that they send me an e-mail to confirm the refund. They refused!

I do not know at this moment if I'll ever get my money back.

I ordered a 46 LCD HDTV on 22 June 07 and paid $177.50 for postage and handling. It is 10 July and I still do not have a TV. I have spoken to at least ten customer service reps, who either transfer me to an answering machine, place me on endless hold with horrible music, or tell me the same thing - A trace has been placed on it and it's being processed. It's been processed for a week now.

A 2-1/2 inch internal notebook hard drive was ordered on 16 May 2007. It was a Seagate 160GB 5400/8MB 2.5 Mobile HD, Seagate SKU TMD-160A BM

The drive was delivered by UPS, 2nd day air as contracted. When opened, it was discovered that the anti-static bag containing the drive was already cut apart and unsealed. I called their 800 number on the packing slip immediately.

The first call center person suggested plugging the drive into the notebook computer to see if it would work. He also said it would take about 2 weeks to turn around a replacement drive. After some discussion about the unacceptability of this, he hung up.

Between the previous call and the next call to their 800 number, I connected the drive to an Apricorn EZ-UP-Universal drive upgrade kit to enable me to connect the drive to a USB port of an already fully functional notebook as an external drive to test the drive and see if the drive had actually been formatted and used by a previous owner.

On plugging the connecting the supposedly new drive to the computer using the USB port, some software already on the drive automatically started and installed things or chaged things on the original hard drive still in the notebook.

Realizing that some software on the supposedly new drive had done something to the original operating system and hard drive still in the notebook, I decided to examine the drive contents to see it it could be determined what it was.

Examining the drive led to the discovery that some person named Bob had already used the supposedly new drive and had installed his Windows operating system on it.

I immediately called the 800 number for Tiger direct again. This time, I got a different person at their call center. This person didn't believe any of this but offered an exchange that would still take two weeks. This is still unacceptable. I wanted to know how, when I had paid for 2nd day service, a new drive would be delivered overnight and how the now corrupted operating system and files on the already existing drive in the notebook were going to get fixed. This person offered to transfer me to a supervisor and whereupon I was disconnected.

On calling a third time, I asked immediately to speak to a supervisor. This supervisor proceeded to tell me what a computer expert he is and how what I am describing is completely impossible to occur. He still offered the 2 week process of exchange, but denied any responsibility for damaging the operating system and data on the computer to which the drive had been attached.

Order # I8016318. I ordered a heatsink with $10 rebate. I attempted to apply for the rebate, it says it's for Canadian residents only. I contacted Tiger Direct for this issue. They gave me another rebate form, but that rebate form has been expired. It was a horrible experience.

It is indeed very difficult to get a rebate out of OnRebate. They reject rebates with nothing wrong with the submission and when they do accept it it takes months to get the rebate. TigerDirect and OnRebate are the same company do TigerDirect cannot say it is a OnRebate problem. TigerDirect offers many good deals with rebates, but if you cannot get the rebate it is not worth it. I wonder if TigerDirect set up OnRebate with a different name to obscure the fact they are part of the same listed company SYX.

I purchase a computer and monitor from tiger direct. The total cost was 968.37 with 205 in rebates due. Due to shipping issues, wrong part and lack of parts my rebate time expired.I explained to them the situation and after a month of emails. I called. I spoke with a rep who took the report and put me on hold for 30 seconds to speak to his manager about this. After the pretend talk he came back on and said there was nothing that they could do and I could send it back.

I said I had to speak with my IT person and I would get back to them. I emailed them the response my IT person said and never got a response I had to email it three times finally tonight I got a reponse saying there is nothing that they could do but to shop again at tiger direct.

We purchased a laptop on March 20th 2007. We paid using the eBill payment method. They received my check for 699.66 on March 26 2007. This check has since cleared my account. Do I have my laptop yet? No. They are holding my money until April 17th 2007. Just to make sure its good. What the hell!! It is a good check, it already cleared my account, there is no way I could get the money back unless they give it back to me. I have faxed and emailed them multiple copies of my cancelled check to show them that they have my money. I am very worried that I will never see this money again. I desperatly need help dealing with these people please. I just want my money back so I can go elsewhere.

REBATES are a scam, I filled out everything sent it in and didn't get THREE rebates, like I have time to argue with them, I run a multi million dollar business.

I perched the mach speed mother board form Tiger Direct on 10/21/2006. Mach speed says that the mother board has a life time warranty. I have been having problems from the very beginning and emailed mach speed about my problem. They did try to help with suggestions that did not work. I contacted mach speed on Feb. 8,9 and Mar. 13,14,15,19,and 20. All I wanted was the mother board to work. I asked for mach speed to give me a Return authorization. They will not respond to my attempts to bring this matter to an end.

Price of mother board $65.38 plus shipping

Delay and denial of rebate. Cumbersome and unnecessarily prohibitive policies. Different excuses every time I try to resolve.

I bought an Acer laptop for my son for Christmas. They sent me a refurbished one. When I ordered this computer I specifically made sure that it was a new one and not refurbished since Tigerdirect does offer reburfished ones.

Also, there was no information that came with this computer. All I had was a toll free number that is good for nothing since they never answer the phone. We've been trying to reach them since December 26th. My son finally got someone on the phone for technical support but they gave him the run around telling him to call another number. No one answered that one either.

Now I have this laptop computer that has not been hooked up because of some technical issue.

I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate. The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I would receive the credit and if there was a problem the representative would call me back. He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received the credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.

Loss of $250

I bought a barebones AMD Athlon 64 computer from Tiger direct. The price published on their website was based on the 4 rebates totalling over 120 USD. I submitted the rebates as per all procedures and sent the UPC's in mail. As per their website they have recieved everything required for the rebate. They mentioned that normally it takes 8-12 weeks to clear a rebate but it has been over 15 weeks but they have not sent the rebate checks. I have tried to contact them atleast 10 times by email (as the phone number goes to machine) but have not got any response. I am really disappointed and would like to know what can i do to get my rebate checks.

EXCESSIVE REBATE DELAYS I purchased a HP monitor through Tiger Direct in June. My rebate was approved by OnRebates in August. Here it is November, and NO REBATE. Each email to them results in a delay of a week, before a response is received. But, the response is just another delaying tactic. These companies (Tiger Direct and OnRebates) seem to use delaying tactics to defraud. I suspect that they factor interst earnings on delayed rebates and direct profits from denied rebates into their business plans. The public needs to demand consumer fraud investigations into these business practices.

I have lost the use of this $50 for an excessive period.

I purchased two items from TigerDirect in early July. One was a barebones computer system which came with $180 worth of rebates (seven in all). The second was an LCD computer monitor, which came with $100 worth of rebates (three in all).

I carefully followed the required OnRebate.com process. I was informed that all the rebates had been approved and that pending final vendor approval would be paid. That was in July/August, it is now almost November. I have received no rebates.

My second complaint is with OnRebate.com. Their whole rebate process is so long, complex and dragged out. I think their sole purpose is to defaud would-be collectors and cause them to give up.

I have not receive the rebates they offered, when I call they gav me the number of a company name OnRebate, which every time I call their system is not working, I believe Tiger Direct is stealing money from their custmers misleading with they rebates that they never honor, to me this a scam, I will never buy from this company any more! I can beieve this companies can get away with stuff like that!

I had lose time and money with this company, besides I lot frustration, since I start buying from them(about $350.00)

I ordered a Lenovo port replicator for $171. I received a Techtronix Phaser 7300 Color Printer Transfer Unit. (I don't even know what it is.)

In the past month I have called 3 times and emailed 3 times in an attempt to have this item picked up. Although Customer Service admitted that the error was theirs, they issued a return authorization which requires me to pay shipping and insurance. Why should I be stuck paying shipping for their error?

I have requested a refund for my port replicator, but no refund will be issued until they receive their transfer unit -- and yet, despite repeated assurances, they have not arranged for pickup. Customer service has been impatient, incompetent, and utterly unmindful of their failed promises to take care of this problem.

This was my first order from TigerDirect -- and it will be my last. I ordered my Lenovo port replicator from another company and received the item promptly.

I purchased a barebones kit from Tigerdirect.com because it was going to be cheaper than everywhere else I had found. Cheaper because of the $100 worth of rebates. Which I have NOT received and have since been told that only one of the 5 RED envelopes finally made it this week - after 10 weeks!

I followed the directions to the letter! All steps of processing were completed and CONFIRMED by their web site. EXCEPT PAYMENT.