Norton, Symantec Rebates

Norton 360, no rebate - I have used Norton for many years. This year, I bought it on Black Friday from Fry's in Wilsonville OR, and went to the website after the holidays to download and file the rebate paperwork. Then, and only then, it is noted in the downloaded information that the rebate must be mailed within 30 days of purchase. Well, it was just a few days past the 30 days so I completed the information and mailed it on as directed. I received an e-mail indicating my rebate application was received, and then nothing.

I went to the website and checked on the rebate some weeks later and found that it was denied due to late submission. It has been impossible to get any reply of any kind to this issue, as I have tried. I will never purchase Norton again. I will advise all who will listen to avoid Norton as well. After reading so much hell on this site, I will also advise to all, to never ever give your financial information to a software company such a Norton.

I called Norton and asked to speak to someone in the United States. I was told by someone in the Philippines and in India that I could not be transferred to the USA. I could not understand either person I was talking to, and I was hung up on. I paid for 2 years subscription on 5/17/11 and found out I am on the 60-day free plan that expires in 58 days.

We submitted the $50.00 rebate form for Norton after buying a system and the software from Frys. Our paperwork was sent on 7-4-2011. On 9-8-2011, we were told via the line 866-206-8800 that we were missing information. We re-submitted the asked information, rebate forms, one from Frys and one that was the Norton form, the UPC copy, and the receipt sales form.

Every time we called, we got the same message that we didn't submit the right information/paperwork. On 10-24, in total frustration and many e-mails, I recopied everything and did the resubmission. We were then notified that we missed the date of 10-11-2011 to get the rebate. In many calls to the "rebate" line, we have had nothing but frustration. We never could reach a "real" person. We were being hung up on and waiting on hold for so long. And there's no one to truly tell us how to get this rebate.

I sent in two (2) rebates both for $20. I only received one (1) rebate card and was told I was missing the proof of purchase for rebate number two. I sent both rebates in the envelope. There is only one (1) proof of purchase on the box, so how can I get both rebates as advertised?

I never received both the $20 and $30 rebates that they promised. Online, it showed that I used the $20 rebate, but not the $30 one. The online customer support argued that all was spent even though it clearly showed only the $20 was spent. They ripped me off $30. I will never trust Symantec again. This caused me stress and financial loss.

I submitted my $50 rebate on 2/22/11. I received an e-mail confirmation that they received it on 3/2/11. It said should be between 6-8 weeks. I gave them 10 weeks before checking. I then see the status online is invalid. I chat with Tatiana and she tells me that they never received the UPC label (**). I always make a copy of everything that I send to them! Live and learn. She just said that because they value my business (cough, cough) if I would give her the UPC numbers, she will send me a card out in 4-6 weeks. What is next? I had the same problem with Sprint a few years ago. I sent everything in, they didn't receive it. I called and they said to fax it in, they didn't receive that either. Could it be the same fulfillment company?

I submitted a rebate for Norton Anti-virus, after a lengthy time I received two Visa Prepaid cards ($20 each) for my rebate. I tried to use these a couple of times in the store including Fry's where I made the purchase that earned me the rebates and was not able to get them to work. Since they did not expire until March 2011, I set them aside until January 2011 and tried them again. Again they didn't work so I went online to check my balance but I found out the balance was down to $8 because I had been charged a $3 maintenance fee the past four months. This was not made anywhere near obvious in the paperwork provided with the cards. It's in the fine print of the terms and conditions. This form of rebate is yet another part of the bait-and-switch marketing scheme.

Rebate was rejected due to no previous proof of ownership. Looks like multiple complaints about it. Happens every year, so I know what to do to get my $50. Resolved by directly calling customer service. Don't waste time with remailing information or chat. Unfortunately I like the SW.

Norton does not honor their rebates! I purchased Symantec Norton 360 at Fry's. They offered two rebates, a $25 upgrade rebate and a $35 product rebate. After carefully following all the steps and making photocopies of all information submitted, I was sent the $25 upgrade rebate but not the $35 product rebate. I called the "help" number listed on the rebate but unfortunately it consisted of a long series of numeric "options", none of which led to either a "real person" or an answer to my concern. I attempted to contact Symantec through their "new chat service" and conversed with "Samuel". Samuel stated that the rebate must have been "misdirected" or "lost in the mail. " When I asked to communicate with his supervisor, Samuel ended the chat session.

Curiously, losing one of the rebate submissions is the same "problem" I encountered last year. A quick search of the web reveals Symantec rebate submissions are often lost. There seems to be a unfortunate pattern in their rebate fulfillment process. If the problem lies in a contracted fulfillment center, Symantec should change providers. Many reputable companies offer rebates on their products in order to attract customers. As a sysop, I like have liked Norton products and frequently give advice regarding software and hardware purchases. This experience, however, has definitely soured my opinion of Symantec. I have been defrauded of $35.

I bought Norton Antivirus 2010 at Fry's for $60 with a mail-in rebate for $50. I filled out the forms, photocopied them, attached the proof-of-purchase product code cut from the case, and sent it in. No response. Based on all the other complaints about Symantec rebates, I will not waste my time by pursuing this any further. But I will never again buy from Symantec.

I have sent mine with certified mail. They even denied certified mail in nice words "Sir we haven't got your mail." I will post on internet my certified mailing number so everybody could see and learn a lesson. $50 plus expense of certified mail.

Missing Email Confirmation &/or Original UPC or Invalid UPC number. Of course when I called them I was conveniently disconnected. I emailed them and explained that if the postmark date was invalid, it was because they 'conveniently' lost the original request. This is their way to get out of the rebate. From now on I will send it certified. It was a costly lesson. Obviously they are a deceitful company. Buyer beware!

I purchased my Norton AntiVirus at fry's electronics. There was a requrement to purchase a hadrware and I bought a printer. Fry's printen me the rebate receipt to send with the other requirement. I send all the requirements. # months I did not receive anything from them. I called them and asked them. They told me I am missing the original purchase receippt. Well why Frys made me a copy of the receipt then. They have no answer. After 15 minute talk I aske to speak to a menager. I waited 3 minutes then my call was dropped as my $50 rebate.

I thought it was a good deal with a $50 rebate. I ended up paying more than the regular price of other softwares.

This is an update about the $20 rebate from Symantec- After being contacted by the customer service outsourced to India, nothing was resolved. Another rep. called back from India. Not sure why, 'cause he informed me he was technical service. HOWEVER, both reps were kind enough to apologize for my not having received the rebate, AND, both offered me a 6 month free extension for the anti-virus program. NOPE, I want the $20 promised ('cause I'm not really sure I'll be buying Norton again. AND I'm a woman of principle, and want to stick to the principle that I was offered $20!)

SOO, I looked up Symantec's headquarters, and called this no., and eventually spoke to Andrew who, after asking what date I had purchased the software (Jan.27, and rebate was mailed sometime before Feb. 11 according to other rebate sent) he assured me that I would receive the rebate in 4 to 6 weeks. He did also give me another number that he said was in the good ol'USA to call if I didn't receive it.

TIME! My time is worth more than $20/hour, but, once again, that principle thing. Aggravation, and probably an increase in blood pressure.

I too received the reasons of invalid postmark date and missing purchase date on my rebate submission for the $20 upgrade. My purchase was made at Staples. The information said that rebate request was received 3/3. Funny, but the second rebate sent in was received in February. The other rebate submission for $30 from Staples (for purchasing the Norton Anti-Virus and Turbo Tax) is still being processed after being submitted 2/11.

After trying to submit online request for more information (it wouldn't accept my phone no.), I called the 800 number twice, getting disconnected twice before speaking with a representative. I now have a request in for a rep. to call me between 1-2 pm. It's now 12:20, so the saga continues...

I sent in my rebate forms after purchasing my Symantec software product from Fry's Electronics 02-18-09. I receieved an e-mail saying I did not purchase the product during the correct rebate dates, when the copy of the receipt I sent in clearly shows I did purchase the product within the dates.

It looks like my other rebate the $50.00 for the purchase has not yet been processed to the point of knowing if they have accepted it. Still waiting. That one is $50.00 for the same purchase, but for: just the purchase of the product. The one I am filing the complaint for is for proof I am upgrading, for the $20.00. This is the first time Symantec has tried to screw me. I have used their rebates for several years. But, I have been screwed by several other rebate offers from other companies in previous years.

Loss of the money $20.00 usd (product upgrade rebate) for the rebate. This is if they get away with this. Now I have to make a mad dash and scramble to talk with thes epeople and resend another copy of the receipt clearly showing I followed directions and purchased the product within the dates listed on the rebate form(s). This was a 2 rebate item. Rebate number 1 was $50.00 usd fro the purchase. rebate number 2 was for upgrade. To receive the upgrade rebate, one must send in a copy of the receipt plus a page from the manual from a previous year. ( that was one of several choices for proff of previous ownership, which I chose to use to satisfy the rebate).

Received e-mail stating our rebate request was invalid because it was missing proof of purchase. I have kept copies of all material I sent to this company and have proof that I have complied with their requests to receive the rebate they advertise. Called Symetec @ 10:45AM Feb. 24,09 and spoke with Vijay. I asked to speak with a supervisor and was put on hold. I spoke with the supervisor who gave me a number to call that was not set up to talk live and just restated what was stated before about not sending a valid submission.

Resulted in the loss of a combines $50 rebate. In consequence, I will pursue every avenue to prosecute this company.

Sent in for rebates with your product purchased and followed the rules exactly...however, 6 weeks later get a notice that I did not send in the required proof of purchase required..retrieved info and resent in for the rebates...received approximately 6 weeks later a skimpy rebate form for $40 not enclosed in an envelope whereby anyone could have cashed. I do feel sorry for a company that promotes a product used to protect a computer against problems but cannot send personal information/rebates in an enclosed envelope.

Software purchased by the individual and exposure to theft. Pathetic.

this was the second time I sent for a rebate. never again. I triple checked everything before I mailed it.

lost 20 dollars

rebate not received after months of submitting/resubmitting/emails & phone calls to an automated system with no one to talk to. was told thru an email that they were probably lost in the mail....TWICE?? wow, i've NEVER had anything lost in the mail. been very time consuming and frustrating. pretty much not worth the work at this point. will just steer clear of their product in the future, doesnt work anyway.

out the $45 rebate at this point and a few hours of my time.

completely fraudulent claims on ease of use. trashes previous settings. error message and recovery completely useless. tech support clueless. Fraudulent charging of my credit card.

we need a class action suit.

I paid 99.95 for virus removal. After 3 days the virus still had not been removed. The 3 day disaster included several phone calls from them with people I could not begin to understand given their heavy accent. It also included 8 or more different consultants working on the issue and 4 or 5 of those insisted the virus had been removed successfully and it had not. Then another would work on it and another.

I finally insisted on a refund only to be told they would have someone to call from the customer relations department. I then tried to get someone to log on and use remote control as they had been doing all along to put my computer back the way it was but could not get them to do that as they insisted that the customer relations would handle everything when they called.

My computer now has the virus protection turned off as well as the add / remove function disabled. I am out 99.95 and helpless to do anything about it since I cannot understand anyone that calls.

I purchased a computer from Fry's Electronics in Oxnard that included a $50 rebate from Symantec Corporation for purhcasing Norton 360 whic I purucsed and provided copies of receipts to symantec corporation. After sending three letters to Symantec with copies of the 1) rebate form 2) copy of Norton 360 receipt 3) UPC code I was rejected for the $50 rebate.

My first letter was clearly within timeframe shown on rebate form. I have copies of the letters sent to them. I have also spoken with staff from Fry's in person about this matter, they do not understand why the $50 rebate was not paid. Part of the reason I bought this computer was for this rebate. After three written attempts providing requested documentation, I am filing this complain for FALSE ADVERTISEMENT and request that you investigate this claim.

This company got together with , Frys Electronics , to offer a $50.00 rebate. You submit the proper paperwork, and rebate forms. Then you get a letter via e-mail, that the rebate is invalid. you resubmit the paperwork, then, it is valid. you get a post card stating the rebate is invalid.

I just sent another fax and e-mail to resubmit for the rebate. The product is Norton Security software 2008.

$50.00 is not a lot, but, I just want them to be honest.

Basically, I sent a very carefully prepared set of documents to Symantec's rebate services in El Paso Texas. The documents were exactly as required with all of the proper attachments. I mailed the package Certified Mail, Return Receipt, and received the return receipt back. One of the rebates included in the package was confirmed and I have already received the compensation. The other separated, clearly marked set of documents representing the second rebate has mysteriously disappeared. I have called once and after that, emailed my request to send them copies of all related materials in order to resolve the problem. Thank you in advance for a place to log a complaint. I will make one more attempt to call them to try to resolve this matter, but do not expect a positive result.

I have not used Symantec software for 2 years, this year they auto billed my credit card for 53.11. They requested information and I sent them all the documents they requested. There excuse was didn't receive it. Could't open attachments, didn't receive fax. I even talked to a representative and they said they would give me full credit never did. I have sent them many emails requesting action but none has been taken.

$53.11 deducted from my credit card account without my ok or permission. I use a product call Trend for my firewall. I have to manually renew every year, not auto renew.

Symantec said my rebate was invalid because UPC was missing. The UPC was NOT missing. It was STAPLED! to the form. Their mailroom must have ripped it off and thrown it on the floor. Refusal to honor submissions happens REPEATEDLY with rebates. May 15, 2008 I called Symantec Customer Service. After the annoying press this or that, I was on hold from 9:56am-10:02. Voris said offer closed; nothing he can do. I asked to speak to his supervisor. On hold 10:03-10:17 Douglas wont honor; I asked for his supervisor. Hold 10:21-10:38 Christopher cant do anything about it because the offer is closed?

I asked for corporate phone number. This line was answered by a REAL PERSON without menu and hold times! At 10:44 Jason said he will make an exception and honor my rebate, even though 3 other so-called Customer Service reps refused. He even said he would expedite the check 7-10 days instead of the usual 4-6 weeks. After an hour of my time, I finally got satisfaction. This just proves it pays to be persistent if you are in the right and are sick and tired of being ripped off by the rebate reaper.

Issue appears to be resolved, just the mental stress of the ordeal is remaining.

Symantec's rebate department has again rejected another valid rebate of mine, as shown below. This is the fourth time their rebate department has done this to me in the past year. All of the required items were Stapled to the rebate form, of which I have a photocopy showing the staples. I can't explain how they could again have received my rebate form without the others.

I believe this is a very poor business practice for Symantec Corporation to be condoning, and is not in line with their Symantec Code of Conduct?. This rebate rejection practice seems to be widespread. Just do a Google search for Symantec Rebate Fraud. I don't believe you will be pleased with the results. It seems I am just one among the thousands of your disillusioned customers.

After purchasing Norton Internet Security, I completed and submitted the necessary paperwork to receive two separate $30 rebates. I purchased the software online through BestBuy.com and downloaded the program. Several weeks later I received a postcard stating that one of my rebate requests was invalid because it did not include a proof of purchase.

This is the 3rd time in less than two years that this company has attempted to renege on my legitimate and correctly filed rebate requests. It seems to be attempting to make its customers jump through multiple hoops in order to fulfill it's advertised offers.

I sent in for my $20 rebate on the Norton AntiVirus 2005 software on September 14, 2004. When calling the Rebate Status Hotline at 1-866-206-8800 they indicate no record of receiving my paperwork. I have tried emailing Norton to no avail. I have also read about other people having problems getting rebates from Symantec.

I was promised a $30 USD Rebate, not $22.14 . I will be satified with a valid check for $7.86 USD.

I purchased Noron AntiVirus, Turbotax, and Quicken at Office Depot because of the 3 rebates offered from Symantec and Intuit. The only product I really needed was Norton Antivirus. 2 of my rebate submissions were denied and one was not even acknowledged.

My original submissions were accurate and complete. I resubmitted one rebate to Symantec with a copy of the receipt, but they want the original receipt even though no documentation requires the original, only a legible copy of it. Since I am trying to get paid for 3 rebates, I am reluctant to release the original and do not believe that even then they would pay it.

I am still waiting for $80 in rebates and have suffered extreme frustration in this process. Manufacturers should not be able to steal from us this way.

I bought Norton Antivirus by downloading it from the Symantec Web site, then followed their instructions to get my rebate, but received a postcard a few weeks later telling me that I wouldn't get the rebate because I didn't include the original UPC code label from the package. There not being a package, of course, that was impossible.

I then went to their rebate problems link, www.rebatestatus.com, and got the same message. I requested, via that link, that they contact me by phone. I received no call and no message on my machine. Then I wrote a letter and included all the original information, but got no response after 30 days.

Lost $20 promised rebate.