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Andrew of Ventura CA (09/23/08)
I purchased the latest Sony Laptop from Sony Style. When I received the product, it didn't preform as expected. It was slow, slower than my 4 year old laptop, it crashes frequently. I called customer service about this problem, and was informed by Sobrina, that if technical support couldn't fix the problem, then she would issue a RMA. She passed me onto Paul in technical support who logged into my laptop, and couldn't do anything to solve the issues. He admitted that the laptop that I purchased was unable to appropriate support Windows Vista, which was the only option to purchase the laptop with, and that I could downgrade my laptop to Windows XP. the then issued me an event number and passed me back to customer service.
This time I reached Rose (id 5018) who wouldn't issue the RMA, and wouldn't pass me back to Sobrina. She actually had the nerve to tell me to continually call customer service in hopes that Sobrina (1 of over 200 customer service operators) would answer the call and follow through on her word. AFter getting this huge run around, I filed a complaint with my credit card, under the terms of the credit agreement that the product I received wasn't as expected. However they didn't look into the complaint and rejected the complaint stating that I had an extended warranty. I called my credit card again and spoke to Kevin, who was going to refile the claim, but never did.
After all this, Sony has issued a recall on the product due to faulty wiring, but won't send anybody out to fix the problem until November. I am at the end of my rope and don't know what to do, but I do want everybody to know NOT to purchase products from Sony as their customer service is the worst I have EVER experienced.
I have a laptop that barely functions, I have spent many hours on the phone with customer service, technical support, etc. Joe of Oak Hill, WV September 23, 2008
Joe of Oak Hill WV (09/23/08)
My daughter got a Sony Vaio for graduation and after having it only a month, the screen cracked while she was adjusting the angle of the screen. Shipped it to Sony and got a 500 estimate for a new screen. After tussling with them over this they dropped the estimate to 350, but they insist that the computer was damaged due to abuse. I will NEVER buy so much as a battery with the Sony Brand on it as long as I live and if all I accomplish with this complaint is that you don't either, I'll be happy with that. This is a problem I found repeated over and over again on the internet. Shoddy computer and poor customer service. DO NOT BUY SONY!
My daughter needed a laptop to start college. She doesn't have one now. Sony stinks. Greg of Buena Park, CA September 19, 2008
Greg of Buena Park CA (09/19/08)
My Vaio was [bad] since I opened the box. Always shutting down and having to restart by removing the battery and disconnecting the power supply. Like others they would not take back for months. Then when they take it back they tell me I damaged the computer and the warranty (which I paid extra for) is void! Poor product and no customer service Sony is Baloney! Don't buy Sony products!
They say water damage, Never happened! They more than likely damaged it rather than fix it. 6 months, 1,300 lesson learned no to SONY products! Mary of Woodland, IL September 14, 2008
Mary of Woodland IL (09/14/08)
My computer was a christmas gift for my grandson in college. He only used it for about a year and the display started to go out of it. As he needed it immediately, we had to purchase another one. We have had this around here for about a year. But I now see that there was a recall on the machines, that I didn't know about. We had a 1700 machine that we couldn't use. We need to know if there is something that can be done about this.
We did try to order parts to fix it because they said they couldn't do anything for us. Did not tell us about any recall. The parts they sent were not the right ones and now the computer cannot work. It is a Sony PCG-GRX690. Is there any help here? Justin of Endicott, NY September 14, 2008
Justin of Endicott NY (09/14/08)
I bought a sony laptop for school and I had problems ever since I bought it. The fan was loud, it got hot and finally after only owning it for 3 months the computer crashed. Tried to restore it I discovered that the hard drive [went] out on me. After replacing it sony charged 36 dollars for a recovery disk that should've came with it in the first place. It works now but it's still a sub par product.
stuck with a [bad] Vaio. Will NEVER buy another SONY product of any kind again. Megan of Mesa, AZ September 7, 2008
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