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Ann of Sarasota FL (11/28/08)
I purchased a SONY VAIO VGNNR180E/W LAPTOP 11/16/07. I immediately had problems with losing the CD drive and losing internet networking frequently. Was told to reformate entire system when laptop was 2 weeks old. I have had 20 documented calls to Sony Support over the 11 months and I have reference numbers for all. Was told to reformat hard drive again on 10/10. Continued to lose networking, keys worn off to undreadable.
Returned to Sony as it was still under the warrenty on 11/11/08. I was told it would take 7 working days before it was back to me. I received a callon 11/17 that it would cost me 480 because I had purchased extra Ram at Best Buy it was not Sony,therefore not under warrenty and that is why it didn't work correctly. They also replaced the optical drive, which there was nothing wrong with, it was the drivers that kept being lost! I told them I would not pay 480 and send me back the computer the way I sent it to them. I asked that they send it overnight that was the least they could do and was told by Christopher that it couldn't go out until 11/20 but I would have it on 11/21.
Now it is 11/29 and I still do not have my computer back. When I called repair they told me they were closed for an extended holiday and that my computer was still sitting there and had not been sent out! I am furious about this! Why aren't they sending me my computer! I feel like filing a report of theft with the police department! There is no reason for my computer to be sitting there.
I would never, ever buy another sony product for the rest of my life and I will advise anyone even thinking about it to throw their money away instead! This is causing me undue stress as I need it for my work. Rnajan of New Delhi, OTHER November 27, 2008
Rnajan of New Delhi OTHER (11/27/08)
I purchased a SONY VIAO laptop from USA. It was not even a year that the DVD HARDWARE got failed. When I asked a the authorised service center what's the cause of the problem I was told 1) Its an electronic product, nothing can be done. There is no reason to it. It can be because of more/less usage, running of scratches & pirated CD/DVD etc.
The first point of them, I would like to ask then what's the difference between a SONY quality product and a CHINESE product. The second point of them, I would like to ask is the causes mentioned would make the lense weak and not the hardware would fail. All the non sense information is been provided. On asking a engineer why are you asking for Rs. 17,742/- he was not able to explain, just a rata answer dena otherwiseWould also like to ask this is why SONY ask for around 50% more for its product compairing to other companies. To give this quality and service. I just paid Rs. 1950/- to SONY for my sony car audio system which got failed with in a year again with NONSENSE replies sir electronic
Its been more that two weeks that my LAPTOP is lying with them. My day to day work is all messed up. Nicolette of Richardson, TX November 7, 2008
Nicolette of Richardson TX (11/07/08)
I just want people to know that I will never buy a Sony product again and if you do, don't waste your money on an extended service plan. I have a Vaio Laptop that I use for business working one on one with people that also have to view my screen. The right click on the pad does not work all the time and Sony refuses to fix it unless it is totally broken.
I had to go out and buy a mouse and it is useless to use the computer on my lap with a mouse rather than the pad/right. left click buttons on the computer itself. Barbara of New York, NY October 25, 2008
Barbara of New York NY (10/25/08)
I bought a Sony Extended Service Plan from Sony when I purchased my Vaio TXN in June of '07. The manufacturer's Warranty is for only one year. Naturally, I needed service for the Vaio on Labor Day weekend September '08. There was none to be found. Manyphone calls, no answer, cut off during waiting on queue....etc. So on September 7th I cancelled the Extended Service Plan. SonyStyle sent me an e-mail saying that 433.49 would be refunded to my credit card. Ten days later, no credit, I called and was told that since my credit card account number had changed slightly (lost wallet) they could not credit the 433.49 to AMEX but would send a check by mail. It might take until October 19th.
On October 20 I contacted Sony Customer Care again, and was told that they didn't have my mailing address until September 22nd when I gave it to them since ceck hadn't arrived. They of course never call me! October 22nd they send me an e-mail promising a refund check of 281. Many inquiries and threats later they say that this is prorated ammount. The contract that I have from Sony states terms of effectiveness (6) as Extending from expiration of of the manufacturer's product warranty (June '08) till the date on reverse side..June '11. And (18) If you cancel this contract after 60 days you will receive a prorated refund based on the remaining days of coverage on a monthly basis less costs and claims... This ammounts to 27 for the months of June, July, and August '08.
Ofcourse Sony Customer Care has made inquiries on my behalf seven times, and has never explained its manner of computation, nor have they sent a check for a single cent!!! The little Vaio works fine, but customer care at Sony is a joke. I will NEVER trust them again and have made a formal complaint of FRAUD to the New York State Department of Insurance, and also to the Department of Cnsumer Affairs.
Waste of my time, and theft of 433.49. Patricia of Bingham Farms, MI October 7, 2008
Patricia of Bingham Farms MI (10/07/08)
I wont bother to go through all of the excruciating details of my experience with customer service department. [Their] customer service is the absolute worst I have ever experienced with any company. I, like many others, own a Sony Vaio laptop VGNCR290 that hasnt worked properly since it was purchased and has now ceased to work entirely. [The]warranty has zero value when [they] do not honor it. I now have a useless laptop that has long been awaiting repair services which quite likely will not resolve the problem if the repair ever actually happens.
Out of necessity, I have already purchased a replacement laptop from MAC (which by the way, is operating exactly as I hoped it would). [Their] company has made it impossible to send any type of electronic communication regarding a complaint. Interestingly, I had no problem buying the laptop over the internet and sales department was highly responsive. Another Dissatisfied Customer,
Damage - Cost of initial computer, my time, my daughter's college experience, and loss of faith in even marginal customer service. Andrew of Ventura, CA September 23, 2008
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