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Manohar of Bangalore OTHER (01/15/09)
This is regarding the horrible experience I had with Sony Vaio online chat support. My question was relating to location of wi-fi switch on vaio lapotps (not any model number in particular). The rep ( WILL) was arrogant and he started literally arguing on chat. He not only showed arrogance, he could not answer my simple questions relating to their worlwide reputed product which other laptop manufacturers deal with much ease.
I have never experienced this sort of support from any online support so far. THIS IS TERRIBLE. He Finally gave a statement It was a pressure assisting you today (read the wordings carefully) and disconnected chat while I was trying to help him out. I am not going to consider this matter as a joke, i would definately contact their higher officials..watever it takes.
Cameron of Dallas, TX December 21, 2008
Cameron of Dallas TX (12/21/08)
I purchased a Sony SR290 laptop with XP downgrade disk and Office 2007 preinstalled. I figured that the XP would be preinstalled with the Office Software. It didn't and when I installed the XP I lost my purchased Office 2007 software.
After calling the customer service and waiting on hold for 45 minutes I got to talk with someone in the Phillipines wo told me I'm out of luck and they would give me a credit for 50. i spent 300 to get the Office software preinstalled. The refused to send me a disk to reinstall the software, refused to refund the entire cost of the office software. i will never do business with Sony again.
I have to spend 300 again to purchase the software I already paid Sony for. Samantha of Rockingham, OTHER December 20, 2008
Samantha of Rockingham OTHER (12/20/08)
I purchased a Sony Vaio and it wouldn't run windows without constantly restarting the moment I turned it on. I have also expreienced a host of other problems, recently the sound stopped working completely.
Shari of Cambria, CA December 6, 2008
Shari of Cambria CA (12/06/08)
On June 4, 2008 I ordered a Sony Vaio LCD all-in-one computer directly from Sony Style. The computer came out of the box not functioning properly. On June 23 a tech came to my home to replace the memory. On July another tech came to the house to fix a host of other problems. During the month of August the computer continued to have a host of problems until it failed and wouldn't turn on. It took until Sept. to get permission from Sony to send it to their San Diego repair station. They received it on September 22. It was returned about two weeks later. Immediately some of the problems I sent it there with were still present.
I called in and told them I wan't interested in the computer any longer. I gave them a timeline to respond, in which they did, but told me to send the computer back to San Diego repair again. I was asking for a replacement or a refund. That portion of my request was ignored. I went onto the Consumer Reports site, and found two bloggers that said their machines were bad out of the box as well. I still want a replacement or a refund as this unit qualifies as a lemon if it was a automobile. A fourth repair in six months meets the requirments of a lemon.
I have kept a copy of the letter I wrote them. It included over 600 in charges by my personal tech to see if he could de-bug this machine. He could not, and said he would prefer not to work on Sony machines because of the customer service problem. The original receipt was for 3800, it included a warranty until 2013. So far, the warranty seems useless if they won't stand behind the machine and replace a defective model. I have the original all-in-one produced by Sony. They have re-engineered it since June of 2008.
This infers they are aware of the problem, and have debugged the new improved all-in-one. Even though I don't want to deal with Sony any longer, they haven't even offered to replace the defective machine I own. My first choice is to receive a refund. I would be very grateful if you could problem solve this issue for me, and I would be willing to send my communications with Sony. Thank you.
Yuvrajkukar of Washington, DC December 2, 2008
Yuvrajkukar of Washington DC (12/02/08)
I have ordered for Sony Vaio SR notebook on 11/26 and then on 11/28. I asked to cancel the previous order and process with the new order for the same notebook without engraving on it and with the deal, with Digital frame and Carry Case. Surprisingly I got an email that my new order has been canceled but my old order has been processed. That is really strange!! Why my order got canceled?? Why my old order has been processed? If this is the case, I am fine with that but then why the order for Digital frame has been in process with my previous order?? Which is separately costing me more that what I was expecting? I have been facing such an Intolerable service and support from Sony. I am really thinking what kind of service I will get after purchasing this product. I have been waiting in a queue for more than an hour to talk to call customer care but there is no way I can contact them. Sony is really not delivering what I was expecting to get from the brand SONY.
Ann of Sarasota, FL November 28, 2008
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