Complain about a product or service

Sony Computers

FERHEEN of SOMERSET, NJ September 5, 2009

We bought a Vaio Laptop from Best Buy on 2009. We have had so many problems with it. We have called Sony at least 7 times to correct various issues with the laptop. Below are the problems we have had so far...

Battery Life was lasting only 1 hour; we called Sony and we sent it in to the processing center to correct and they replaced the battery. The computer froze and the screen flickered. The only way to fix it was to take out the battery and restart the computer. We called Sony and the technician came and replaced the hard disc. Additional account wasn't saving documents, only the master one is. I called Sony and they said to send it in to diagnose. Laptop doesn't start; we get a colored screen or/and it says "windows is starting" for over 10 minutes and we have to restart the computer to fix it. When we shut down the computer, it restarts itself and does something... the lights are on....

All we want is to get our money back, we feel that this laptop was damaged from the beginning. When we have called Sony, they refuse to even help us lately and are very rude. We have had numerous other laptops such as Dell and Toshiba and we hadn't had these problems with any of them.

Kelsey of Mount Vernon, OH July 20, 2009

I spent over a grand for a Top of the line Sony computer and 10 days after my purchase it died. It wouldn't turn on. I am lucky that it was within the 14 day return policy at Best Buy or else I would have been completely at a loss. From what I gather from reading other people's comments is that Sony would not have been helpful replacing it. I do NOT recommend buying a Sony computer.

Andrew of Bolton, AK July 14, 2009

I do computer systems for a living. A company bought sony vgn-aw21z with vista home premium. They had tried for ultimate or business vista but could not fined one available.

I tried to install ultimate upgrade, eom full, and business upgrade. Then after 10 hours called sony support. Web cam and blue ray CD utils not available.

They basically said that as soon as I change the operating system that I will get no support phone microsoft, and with an attitude stated: we get alot of calls of this kind. I said: why when most other manufacturers manage to supply drivers and utils they do not! No answer. The system is useless for business use and sony support in the UK come second to that. Buy a dell, their support is superb in the UK and cheaper. The said laptop is now being used as a play thing for one of the directors children. What a waste of money and time. Anyone at sony want to fix this

Cory of Woodbridge, VA June 11, 2009

I purchased an expensive Sony VAIO laptop which I used and very carefully protected fror 2 years. The screen suddenly stopped working and I had to send it in to Sony for repair. I was told that both the motherboard and the hard drive needed to be replaced and the cost was near 650.00. The technician could not tell me how the problem came about, which was extremely dissapointing and frustrating. I opted not to repair the laptop.

I think this is a ploy by Sony to continue to generate revenue from consumers who purchase their systems. I wanted to write a letter of complaint until I realized that so many others have experienced what I went through and that it was not going to make much of a difference. I can honestly say I will NEVER purchase a SONY product again. There are far too many other good brands out there for me to have to allow this to happen again.

S of Richmond Hill, ON May 28, 2009

I only wish that I had read some of the Sony reviews before I purchased my laptop in September 2008. Now I will never buy another Sony product and I strongly urge others to do the same. Sony does not stand behind their products. The hard drive on my Sony Vaio died suddenly while I was studying for my final exams. As the laptop was only 8 months old I returned it to Sony for repair. I received a phone call a few days later telling me that when they opened up the computer they found a dent on the inside corner and consequently there was physical damage to the computer and it would not be covered under the warranty.

Now I took the utmost care with this computer and it was at no time dropped or banged. in fact it was in mint condition. Also please tell me how it is possible to have a dent on the inside of the computer when there is absolutely not even a scratch let alone a dent on the outside. I don't even know how that is physically possible and Sony doesn't either. The estimate for the repair was around 900. Since I had purchased the extended warranty for an extra 3 years I thought that it might still be worth my while to have the unit fixed. However, Sony told me that my warranty would now be null and void. Even Sony's one year warranty until September 2009 would be useless let alone my extended (very expensive) 3 year warranty. I feel very strongly that Sony is an unreputable company that does not stand behind the products they sell and they certainly do not care about their customers. I know that my hard drive failed due to shoddy workmanship on Sony's part and yet they refuse to even acknowledge that possibility and yet they cannot explain how a dent could happen inside without even a hint of damage on the outside. It is my word against theirs, and guess what I lost.

Singh of westminster, MD May 26, 2009

I purchased a Vios computer over a year and my keys are falling off. I called Sony products and they told me that they are not responible for the keys falling off because my computer is not under warranty and they not not reponsible.

Erin of Erie, PA May 24, 2009

I purchased a 1500 Sony VAIO VGN-FZ140E laptop in September of 2007 after researching what was the most reliable and best performing laptop around that I could reasonably afford. I needed the laptop for grad school, so I only used it for typical school-related tasks and for music and NETFLIX instant movies. I used the AC/DC adaptor that came with my laptop for all charging and non-battery power supply. One day when I was trying to surf the net, a box on my computer popped up telling me my battery was at 10% and it needed to be plugged in. It was plugged in! I tried another outlet, jiggling the adaptor head in case of a loose connection, but my computer would not register the charge. After checking it with several outlets, I heard a faint chirping sound and noticed the green indicator light on the brick was not on. I used an OHM meter to check the output from the head and it spit out all kinds of weird numbers. My adaptor had fried itself at some point during the night while my computer was charging.

The computer and adaptor were both only 18 months old and I was furious, as I had never had an adaptor fail in the past with any other computer. I called Sony about it and they told me that I needed to purchase a new adaptor for 79.99, plus 15 for the power cord as they are separate parts. I needed the computer to do work related to school loans and registering for my boards, so I could not wait the two weeks they told me. I went out, at the customer service rep's advice, and bought a compatible universal adaptor.

When I plugged the new adaptor in, my computer still would not accept the charge. I checked the new head with the OHM meter and it read the proper voltage output required, 19.5V. I checked the battery port on my computer and it was putting out the correct voltage as well. When I checked my DC port, it was spitting out crazy numbers like the defective adaptor had. I took it to a repair shop, as I was out of warranty, even though I purchased and extended service plan through Best Buy, I was later informed it ran concurrent with my factory warranty and was for accidental damage not covered under Sony's.

The computer was at the shop for three days before the guy told me he couldn't fix it, the motherboard was bad and he would need to send it to Sony to repair for 649. I called 5 other repair places and was told the same thing, my motherboard was shot. No one would repair it and I was told I would be better off buying a new laptop.

Matthew of APO, Korea Sout May 15, 2009

I purchased a VGC-LV150J in November of 2008 before i got stationed in Kunsan AB, Korea in January. I recieved the computer at my home in NC. Then had the military company move my household goods to Korea. I recieved the household goods along with the computer in late January and the computer worked fine. About a month later when i was going to log into the computer it said operating system not found. I later found out that the hard drive had crashed. It is still covered by my warranty so i didnt think anything of it.

So i called Sony and talked to there customer service and said that i would have to pay to get it shipped to there manufacturer. They would ship the box to my parents in PA, but i would have to pay to ship it to korea. But my address is a APO, AP address that is considered the same as a stateside address. Still sony said i had to pay to ship the box to korea then pay to ship it back to them then they would ship it back to PA to my parents and then i would have to pay to ship it back to me. The warranty doesnt cover international they said.

Im in the military and i dont make much money as it is and because i am stationed here and they sold me a product with a known defective hard drive it is going to come out of my pocket to fix it when it is still under warranty. What can i do to help with this problem.

Brian of Beverly, MA May 12, 2009

Now this is not that old at all. First the LCD screen went blank, than the power supply died. This laptop has been meticulously cared for. I don't know if there are any recalls on this guy you have to be Indianna Jones on the internet to find out about recalls these days but I am really hoping so. (Later found out there was not) I have been a very loyal customer of Sony for years upon years, my house looks like a commercial for them.

This is one of my more exuberant purchases I got the all decked out model but now it just sits there hoping to come back to life. So faulty, unreasonable life span for such an expensive product. Contacted Sony with not so much as a sorry. Lost a lot of work on that computer. I also need it for teaching, classes were canceled. It was just terrible.

John of Glendale, NY May 3, 2009

Under 6 Months of use Had several re boots screen incresed size and changed color, lines would interfer with system, after numerous callls to sony Problem seemed to be resolved, but continued to persist. System failed screen when black. keyboard didn't work. sony sent a tech., never left any work order, was not there to see any work done.

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