Complain about a product or service

Sony Computers

Pamela of Saint Albans, NY April 21, 2009

In December of 2007 the Sony store at the Roosevelt field mall in New York had a special deal on all laptops. If you purchased, you'd receive a free 4 year extended warranty. I purchased the laptop. However, after a few months, the laptop began experiencing problems. I called Sony and had the laptop repaired. In the beginning of December, the laptop's DVD drive stopped working. I called Sony and was told by a technician, that I should try and fix the laptop myself. I worked on the laptop for several days and could not get it to work. I called again and was sent a box so I could mail the laptop to a company (Nexcare) for repair. It took about 3 weeks for the laptop to arrive.

When the laptop arrived, I turned it on and the screen was cracked. I called Sony and was told to wait for another box so I could return the laptop to Nexcare. I waited for about 2 weeks and gave Sony a call. I was told that Nexcare claimed I broke the laptop. Sony is now claiming that my laptop's 1 year warranty expired on December 15, 2008. A few days after I notified them of the problem. I found out that when I purchased the laptop, Sony reduced it's cost and increased the cost of the warranty. >p> So I have no money left on the contract to repair the laptop. They informed me that I have no other choice but to accept a payment from them as a buyout. However, they are refusing to return my laptop so I can use the buyout money to have it repaired. I also took advantage of their 1 year free financing offer and still owe close to 700. I have no laptop and still haven't received a check from them. Sony is selling defective merchandise and getting away with it.

Melanie of Rockville Centre, NY April 6, 2009

Melanie of Rockville Centre NY (04/06/09)
July 2006, purchased Sony Vaio Notebook PC and 3-year extended warranty. Between the period of July 06 and February 07 we have had many problems with the computer (fried motherboard and hard drive, malfunctioning blue tooth, LCD screen replacement, adapter replacement, hours on the phone with tech people and various other rude sony employees. I requested my money back but they would replace the computer only - 4 times!

Since the 4th computer, we have had internet explorer problems, internet pop-up boxes saying error hardware/software problems, problems installing programs, the computer has been arbitrarily turning itself off, problems with coming out of hibernation mode, a technician that actually broke part of the computer, and left off 12 screws, a dimming problem with the light, and a screeching noise coming from somewhere in the computer. This required them to replace a fan, motherboard - AGAIN, keyboard, and some other various parts.

The computer still has problems. I have complained to various sony departments on the phone, and they refuse to give me an address where I can send them a documented complaint, of which I have a timeline, and names of every employee I have had to speak with.

My daughter has been using this computer for law school, and has had problems from the very 1st day and still continuing. The stress and aggravation has not been worth the 3,479 I paid for the Sony. While still under the 3 year sony extended warranty, i had no choice but to purchase a different computer in the amount of 2,577.56. My daughter cannot possibly finish up law school this semester and start studying for the bar exam on that horrible piece of junk sony computer. I want my money back for a new computer I was forced to buy while still under a warranty on the sony.

Carmen of Aguadilla, Puerto Rico, AL April 6, 2009

I bought a brand new Sony Vaio computer last April 3,2008 and, this is the second time I have taken it to be repaired for the same thing. I understand there is a guarantee agreement but, who wants a 1,300.00 product that has started breaking down brand new? I don't want it fixed, I want what I presumed I paid for: a beautiful, new, and working well product which I purchased with illusion on the same day of my birthday as an awaited - with sacrifice and well deserved present.

Nadia of East Orange, NJ March 30, 2009

Nadia of East Orange NJ (03/30/09)
i purchased my laptop at bestbuy in february 2008. In September 2008 I started experiencing a blue screen error. the hard drive was replaced by Sony the same problem kept happening and Sony kept prolonging the situastion now the warrant is done and i contact them about the same problem they want to bill me to repair the problem

I lost 800 I paid for the laptop plus it inconvenience me because i need my laptop for work and school

William of Benton City, WA March 29, 2009

William of Benton City WA (03/29/09)
Sony VAIO laptop FZ290 - video failed, machine will not boot. This is nVidia 8400M-GS video. Video card is soldered to the motherboard so replacing the motherboard is the only option. This machine was 2 weeks out of the 12-month warrantee at time of failure. Sony will not sell me a new motherboard, and wants 600 to replace it at their repair facility. This machine ran very hot from day-one which most likely caused the failure.

I lost 18 hours of productive labor at 60 per hour = 1,080.00. I lost the cost of the computer, 2,175.00 minus 12 months depreciation = 1,400.00. I had to purchase a new laptop, 1,209.00. Total cost of the failure was 3,689.00. I did not include the4-6 hours spent wrangling with Sony support and searching for a replacement motherboard. Sony should be forced to: (1) pro-rate out-of-warrantee repairs for 2 years after warrantee expires; (2) sell replacement parts for ALL their computers at reasonable prices. Thanks for this forum!

Mujtaba of Bellevue, WA March 29, 2009

Mujtaba of Bellevue WA (03/29/09)
I purchased Sony VGN-FZ190 Laptop in December of 2007. It stopped working twice last year possibly due to overheat even though it was always on cooling pad. Since it was in warranty period Sony fixed it at no cost by replacing motherboard. Now just as its warranty exipired, its screen gets garbled after 5-10 min it starts and then immediately hault showing NMI parity error on blue screen. I've searched internet and this is a common problem with Sony laptops with Nvidia Geforce GPU in which video memory dies due whenever it get slightly hot. I took it to Sony style shop and they said it will cost 690 to get it repaired.

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