Sony Computers

I bought a laptop from Sony Galleria, 13350 Dallas Parkway, Dallas, TX 75240 on the 2nd of May. While I was purchasing the laptop, they refused to give me a sheet battery, which comes free with the S series laptops. I told them that the sheet battery was supposed to be free, but they didn't care. Their attitude was very rude. I told them, "You can go to sony.com site and see it for yourself." But they kept on insisting that the sheet battery is not free. Since I needed the laptop in on urgent basis, I bought it. And secondly, the salesperson told me that the battery of S series lasts for 6 hours. So I thought if it lasts for 6 hours, who needs the sheet battery then? I went ahead with my purchase.

After using it for a couple of days, I realized that the battery hardly works for 3 hours and that also while I am doing simple browsing, like checking my email or looking for homes on Craigslist. So I called the Sony Store and told them that battery life was terrible and I wanted to return the laptop. They said I can return it but that there would be a $150 restocking fee. I hung up and called the Sony Customer Care. They said there was no way I should be charged $150 restocking fee. The Customer Care representative said the restocking fee is only charged if there is something missing from the original packing, and nothing was missing from it. While I was arguing with the store people, I noticed that the motion eye sensor of the camera is also faulty. It showed black and white picture. I called the Customer Care, and they accessed my computer remotely and tried to fix it. He couldn't do it, so he escalated the issue to the higher level; still, the issue was not resolved. I would show them a Maroon-colored pillow, and they would say it's black. That's how bad the camera was.

Long story short, they gave me the reference number and told me to give it to the store manager and he would refund me the full amount without charging me the restocking fee. I called the store, and he said he didn't care about the reference number that the Customer Care Representative provided. He said he has his own technician and he would evaluate and decide if the computer is faulty. I brought the laptop to the store, and the technician chose a spot that was flooded with light, opened the camera, and said, "See, the camera is fine." I said, "Of course, it will be fine if you are standing under flood lights. But when you are in your room and you have only one light turned on, then the picture is different." Then he told me, "Ok, I see that you will not listen to me, so what do you want?" I told him I was not listening to him because he was not being honest.

Then the store manager came, and he said there was no way around the restocking fee. I said nobody in the world charges the restocking fee if I go to Best Buy, Fry's, or even Wal-Mart. He said, "We are not Best Buy, Fry's, and Wal-Mart. We are Sony, and we charge fees." Upon this, I just left. They returned the laptop, and they charged me $150. During this whole process, I talked to the store manager at least 10 times. He was extremely rude, and I am not exaggerating at all. He was extremely rude. His rudeness was also one of the reasons I wanted to return the laptop to the store, and I went ahead and bought the same laptop online, where I was treated respectfully and they listened to my concerns. I would be under enormous stress every time I would talk to the store manager. He treated me like I was his slave.

I haven't owned this Sony Vaio laptop for a year, yet, why is the hard drive failing?! Why after sending my laptop in for inspection do I get it back with no repairs, an "8 mile" movie inside of the optimum disc drive. Why did the optimum disc drive break down on me? This had never happened before. You represent what? That this is happening. I expect a response. I am a paying consumer with a warranty. I should not have these issues with a "brand new" laptop.

I bought the Sony S series VPCSC41FM. WiMax comes embedded but no software to run it. It wasn't on Intel's site, not through Sony. I got nothing. It's a known issue. The blu-ray player is a junk and again, a known issue to not work correctly on this model. Customer service wasted hours of my time. The guy through remote connection shut down my computer and lost everything I had unsaved that I was working on. He didn't tell me he was shutting it down or I would have saved it.

No resolution can be found. Customer service expects me to wait weeks for a repair or replacement (but only business days to them. They got offended when I told them the reality is weeks) to come in for a computer model that is known to be junk. I brought them facts, they brought me **. I brought them an issue that could be resolved, they told me no, it can't be. I an done with Sony. Save your precious time and money for something like a Lenovo or Samsung. If you got nothing else from this, just understand that you shouldn't buy Sony unless you want to be treated like garbage. The same garbage they sell.

I bought a Sony Vaio in September 2011 for $700 and it worked perfectly for two months. Then after that, it started heating up. I ignored the issue thinking It needs some cooling down but no, the problem became worse. In February, it started turning itself off while I was using it. Then in March, the touch pad stopped working. I called the customer care number and got an operator who took me through the rebooting process. The screen turned black and just showed the Vaio logo. The operator opened a file and asked me to send it to the nearest Sony Retail store.

I sent it in and I was told it would be ready in 3 working days and I can pick it up. I picked it up on the 7th day and took it home only to find it is not working. I took it back again the next day and was told it is going to be taken to Texas and what made me upset is why they didn't send it straight to Texas. Why give me something that is not working and make me look like a fool? First of all, I take three buses and a train to get to this Sony and I'm also a student. All this time, they didn't consider what I'm using(?). Then it took a good 2 weeks in Texas and when they finally delivered it after not giving FedEx my right address, I switched it on and it worked for a week and a half.

Last week on Thursday when I turned it on, my screen turned white and I called them again and got a very rude operator who didn't even wait for me to talk. She was so rude she even put the phone down on my ear. I was told my laptop will be back in two weeks. I am leaving the country back to my own country in a month and I don't have an international warranty. What happens if the same problems occurs? Where will I get money to repair or ship the laptop here? I am really angry because I feel Sony is taking advantage since I am an international and a student They are not considering the $700 which my family back in Africa struggled to get for me to have a good laptop. I don't know what I am going to tell my parents who went hungry because of this laptop!

I cannot believe how many complaints there are. I thought I was the only one with this problem. Now that I see all the complaints, I am surprised. Sony has been out for so many years and all I can say is I am never purchasing anything from Sony again. Everything from Sony is defective - TV, computers, laptops, etc. People are always talking about their TVs going crazy on them. I just bought a 50" TV 8 months ago and now there are issues with the volume.

I don't understand why they are not being sued. I sure will tell you this. I am starting one right now. We should all petition and sue this company because of their defective computers and ** that they make. It affected me in my school almost failed because their ** Vaio failed on me the first three months I had it, error after error. I had a technician sent to my home to fix my laptop and he was angry because he could not take the back part off. He was hitting my laptop and guess what, I started having more problems ever since that incident, odd screen colors, and the power would shut off. I have records of all the times I have called them. Nothing was ever done. All it did was to cause me stress and problems in school. Now, as of today, 4/20/12, they have told me they are now going to take two weeks to send me a refurbished laptop. Ja, ja, unbelievable. I found out this guy swapped the parts and put in old ones. Who knows? But I am tired of it and Sony needs to be investigated.

I am being told one thing on the phone and later changed; they deny things and lie, don't keep proper records of what has been done to your laptop. If you notice when you get your laptop back, notice that in the invoice there is no detailed information on what was replaced nor details on what they did. They are unprofessional and rude on the phone. They do not give you contact numbers to speak with their superior. All customer relations say is, they are the highest. They are taking advantage because nothing is being done. There really is false play with this company. I want justice. I don't want another laptop and I don't ever want to buy anything from them ever again.

I purchased a Sony VAIO S series laptop in December 2011 and started having issues with random start up/shut down in January. The computer also appeared to be unnaturally hot. The procedures/program to system restore would not work on my computer, so they sent a technician. After having a technician come to my house 4 times (The tech first replaced just the fan, forgot to send a new hard drive, then replaced the motherboard and still didn't have the hard drive. In the last two times, he continued to send the wrong parts.), the screen also started malfunctioning. The screen wouldn't turn on, unless the lid was all the way open.

So now a month and half into the process, they told me to send it in to their repair center, because the parts are on back order for the technician and they would be able to solve all the issues if I send it in. So I sent in the laptop to get it back the following week. The screen now appears to work. I reloaded all my programs onto the computer, but lo and behold, the random shutdown issue is still present. Again, they want me to send it to their repair center.

Now it is March. So I called the service center and told them I do not want the laptop at all and would like a refund. They said it's past the 30 days. Well, the computer happened to start failing only 40 days after I purchased it. They asked me to ship it again to the service center and that if they deem it "unrepairable," they might replace the laptop with another laptop. This time, it takes 2 weeks at the repair center, because parts are back ordered. I'm supposed to receive the laptop tomorrow. But I have no idea whether it will work or how long it will be until it fails. I don't know how Sony can run a business this way. I will likely buy another laptop regardless, so I don't have to deal with any problems in the future.

I have purchased my Sony VAIO on August 2012. For the past 2 months, my laptop's been heating and the fan speed increased drastically. I went and submitted it to the service center. They have informed me that the fan's damaged and needed to be replaced. It's heating because I have paid 72000 rupees and bought the laptop just because I thought that Sony VAIO has good quality parts. I believed this is the best laptop in the market. I am mistaken. I feel Sony's giving third rate spare parts that are not at all trustworthy. It's a shameful and shameless company. They are charging Rs. 5500 for the replacing fan. It's just one year and a few months over. Now, the fan is damaged. Who knows what will happen tomorrow?

My husband bought me what he thought was the best PC brand money could buy for Christmas: A Sony Vaio. This came with a 1-year warranty, which is standard. 6 months later in the summer, I started getting blue screen errors, it would randomly restart, I couldn't open Firefox or my anti-malware programs, system restore wouldn't even work except in safe mode and then when it finished and the PC comes back on, there was only a white screen. So I do my own troubleshooting steps, including ram scan, hard drive scan, system restore and a system image recovery (from an image I made). Mind you, I have a bachelor's degree in Information Systems and work in the field of computers, so I'm not stupid.

I finally called Sony in October of 2011, still in my warranty period. The tech told me to do a ram scan, hard drive scan and a system restore. None of these fixed it, of course. They sent a technician out with a RAM replacement, which didn't fix it. They attempted to send out a hard drive, which ended up taking about 20 days to receive (in November now). So I called and asked if Sony drags its feet past the warranty date and this still isn't fixed, what will happen? I was told that since this problem started while still under warranty, it will be fixed. After all, Sony is required to fix my problem, not try to fix it.

The entirely new hard drive, which came with the required software to load on it seemed to fix it. But by the end of December, the problem came back. I called Sony who told me to do a system recovery, which again seemed to fix it. But then it came back in late January. I called and was told it's one of the start-up processes causing the problem, but the rep can't tell me which one, just that I need to try to trigger the problem with only one process running one by one by one. So I should hang up since there's no way of resolving the problem with him on the phone. I ended up doing a system recovery, which again seemed to fix it. So last week (late March), the problem happened again. I tried all the same things from before, including recovering from an image when everything was fine and it doesn't work. I don't bother doing a recovery back to factory settings because I know it will appear to fix it, but in reality, doesn't.

I called Sony and was told that since it's out of warranty, they won't do anything but it needs to be sent to their center in TX. I argued since that's not what I was told and was transferred to someone in customer service. He told me he'll waive the fee and send me to another tech rep. He said the last solution is a recovery, which I informed him I've done about 6 times at this point and that it will appear to fix it, but it just comes right back. My theory is that there's something like a backdoor that came loaded on the BIOS or motherboard. I thought this was something Sony would be worried about and take seriously. So he said it needs to be sent to TX. I asked if I should go ahead and do a recovery, he told me no.

It was sent and just today, someone called to tell me they want to charge me $99 to do a system recovery. I told him I've done it multiple times and that doesn't fix it. He keeps insisting that it will and it's not like I can lie. They sent me a whole new hard drive, which hasn't resolved the issue. He said that if this doesn't really fix it, that there is a repair warranty which extends for 3 months after the repair. Aha! My current theory is that Sony sent me a computer, knowing it will fail and that there are steps they can take and charge me for, that appears to fix it. But they know it will fail again, most likely just after the repair warranty has expired, and charge me another $99 to again appear to fix it.

Even after explaining I have already done what they want to charge me to do, I keep getting the runaround and was told something different almost every time I call in. Even if Sony didn't knowingly send me something infected, it has been done and when I try to argue that and tell them they may have a serious problem on their hands, they won't even consider it. This coupled with the fact that they are clearly in financial trouble since they are laying off 10,000 employees, seems like more than just a wild conspiracy theory. And I know it wasn't something I keep putting on. I don't do anything illegal with my computer. I have anti-spyware, malware, adware, virus and root-kit software installed. No one I know has this problem. I've never had this with any other computer I own and the people I share external storage devices don't have this problem.

Ever since I bought this notebook model VPCY216FD, I realized I had made a mistake. Having used all sorts of notebook computers including (Thinkpad, Dell, Toshiba, HP), this one from Sony is simply crap. It's slow to start, feels awkward to the touch and comes with a host of annoying problems. The latest one is its bluetooth function being unable to connect with my iPhone. I spent hours and hours trying to find a solution. I tried everything recommended, starting with downloading the latest driver from Sony's website. Nothing works. I even contacted their customer support via live online chat, but the lady at the other end (Deanna was her name) couldn't figure out what to do even though I let her take control of the computer via remote control access. Never ever will I buy any computer from this lousy company. Goodbye to camcorder, digital or analog. I am done with Sony.

Hi everybody. Allow me to tell you my bad experience with Sony VAIO's support here in Reunion Island (French overseas territory located in the Indian Ocean). I have a 1-year old VAIO (model VPCZ13C5E) bought directly from Sony's online shop. As I had a minor issue (keyboard backlight not working), I opened a case with VAIO's support. 6 weeks later, they told me to take it to my local Sony representative (IS2) to have it fixed. That was on the 9th of December (2011). Since that day, the repair is still ongoing. IS2 has already changed at least the following: keyboard, motherboard (2 times), and speakers (don't ask me why). However, the laptop now doesn't even boot.

IS2 tells me that Sony sent them 2 dead spare motherboards (wow, I work in IT and I've never heard of a computer manufacturer who doesn't test spare parts before packing and sending and IS2 tells me this happened 2 times in the same case). They added that each time they order a spare part, it takes 3-4 weeks to get delivered. Last but not least, IS2 already called me 2 times to tell me to come and pick the fixed laptop. But each time I came, I did check if the laptop was working with their tech guy on my side and it would not even boot. So, 2 times I had to come back home with empty hands and wait another 4-5 weeks. IS2 told me too that Sony doesn't want to replace my laptop with a new one, so they ordered a 3rd motherboard. So, in a nutshell: case was opened on 25th of October 2011. VAIO laptop repair started on the 9th of December 2011 and is still ongoing! 3rd spare motherboard delivery date to IS2 estimated to 13 of April 2011. What am I supposed to do?

Sony is the only company who does not provide recovery disk for their computer and consumers won't find out until after the purchase. This is not a fair practice because not all consumers can make the disc properly and sometimes consumer doesn't even know how to make them. Sony is purposely not providing the disk to make money on repair of their computer. It's the reason why it does not cost them a dollar to provide the recovery disc to their consumers. It is a scam they are trying to pull to their customers. They lower the price of their computer slightly and they gain more by not providing this disk. Sony knew that at the very least 3 to 4 consumer out of 10 will either forget making the disk or make a mistake making it or have a glitch on the disk that they just made without knowing it until after the warranty has expired. A lot of consumers are dissatisfied or even angry about what they experienced with this company. Please don't let big companies like Sony take advantage of consumer by pulling a scam like this. Please advice if I am mistaken with my feeling about the way Sony is selling their product.

I bought a Sony VAIO in September 2011. The computer was for my father, who lives overseas. Right out of the box, the screen showed an obvious problem. It would either turn black or lock and become static (like a television with no reception). I called customer service who walked me through a diagnostic reboot. It seemed to work fine after that. Three days later, the problem returned. I called Sony again and they walked me through a long process to reinstall the software. It seemed to work fine after that, but a couple of hours later, same problem. Finally, Sony told me to send the computer to the repair Center in TX, which I did. 2 weeks later, I had the computer in my possession and straight out of the box, the problem was unresolved. I felt like they didn't even turn the friggin' computer on. I called Sony again and was told to send it to the repair center again, which I did. Two weeks later, I had the computer in my possession. Straight out of the box, the problem was unresolved!

So I'm pretty pissed by now. I call customer support and I ask for a replacement because this is obviously not working. No can do. I asked to speak with the representative's supervisor to file a complaint. No can do. There's no way to escalate an issue. I keep being redirected from technical support to customer relations, back and forth and back and forth. I've screamed, begged, you name it. There's no one who can solve the problem. I've spoken with about 23 people at this point. Finally, I send the computer back to the Texas repair center because I'm assured it's going to be fixed this time. Two weeks later, I received the computer again and believe it or not, straight out of the box the problem is unresolved. I called customer unsupport again and refused to be given the run around. I demanded to talk to someone who can actually fix my problem.

Funny thing is that now, when I call with my phone, I always get a busy signal, and can't get through. When I call from my wife's phone, I can get through. I suppose that's why they ask you to enter your phone number at the top of the call, so they can block your number if you're too much trouble. I thought about walking into Sony headquarters to resolve the problem, but honestly I'm so tired and so ** angry that there's a good chance I'd get arrested. So I think I'm just going to resign myself to the fact that I've lost $900. I feel an incredible sense of injustice, but at this point my day-to-day well-being is suffering and that's just silly.

I purchased a laptop with a 1-year warranty along with Student Home/Office and Security program with 3-year warranty for college. It had a blank screen, and I paid Best Buy to do a diagnostic test with an estimate of $800. Refused and had returned. I called Sony, a company I trusted for years. They estimate at $500. For the programs I purchased to add to computer, I was told I have to deal with them separately. This computer is only 1-1/2 year old and is needed for school. It originally cost $1100.00, and I'm told to pitch it by Best Buy. It's not worth fixing. I had to borrow one; again, it's needed for school. I can't believe Sony does not back their product!

For my birthday, my fianc gave me a new computer. And since he is an American guy, he ordered my PC via the internet. My joy knew no bounds! My new Sony VAIO is $2200. After four months on, my Sony keyboard flew off! At the Dubai Sony VAIO service center, I was kindly sent away. I would like to express my gratitude to Sony VAIO for the excellent products and even greater appreciation at the Sony VAIO service center! No service at all!

I bought this Sony in June of 2010 at Best Buy. The day I brought it home, I should have taken it back then. It had a blue screen so I called customer service. They were able to start it. For months, my computer would get the blue screen and tell me Windows had a problem. I just ignored it and called Sony to get them to help. It seemed to work for a while until the year ran up and I got the blue screen all the time. I sent it to Sony and they said it was a defective hard drive. I paid them to replace. I got it home two days later and the moment I turned it on, it had a blue screen. They won't return my calls or emails now. Never buy Sony!

I bought a Sony Vaio notebook computer back in August. I accidentally dropped it on the floor and cracked the outer shell. I used it for a while with the cracked outer shell and had no issues with the operation of the unit. I have a daughter who is 9 years and she sometimes wants to use the notebook. Being a metal cracked case, the notebook had sharp edges. I took it to the Sony service station and there the nightmare began. I would like to keep this condensed so I will list all the issues. After paying them $100 for estimates, they sent it to another service station. After few weeks, I was emailed that the notebook has a bad hard drive, bad wireless module, bad LCD cover (the top part of the cover not damaged in the fall), bad keyboard and obviously a bad cracked case. The estimate was $989.

I manage a technical service department. I have over 20 years of experience fixing and dealing with computers. I still can not believe that the computer if working perfectly for weeks connecting to internet has all the other parts broken along with the hard drive. I then called Sony to speak to someone about it and I was told I only have the option to fix it or to get it shipped. There was no manager on duty and I could only complain to info@sonyrepairservices.com. I complained to the given email but have not heard anything from them for a week.

I called this week to place an order to replace the rubber bumpers on the bottom of my one-year-old laptop (VPCY1SFX), which by the way is my 3rd Vaio. I was told by an agent that I should find a distributor for this product, as it was out of stock and uncertain of future availability but possible in three weeks. Also, to add to my annoyance, the connection was very poor. I had to ask him to repeat several times; I am assuming voip and Manila. Then, for these two very tiny rubber bumpers, the charge would be $15.00 each.

The topper was they arrived yesterday in a box that measures 10"X10"x10". Then imagine my surprise when I opened the box and inside were two more boxes, each 8 3/4x5 1/2x3 and inside this box were two large foam pieces sheltering a plastic bag with 5/8" x 1/8" rubber bumpers. There is a packing slip, no invoice, so I have to get online to see what I was billed for all of this. I fully expected to pay for the bumpers. I thought $15 each was a bit exorbitant, but now, I understand Sony had to pay for the packing. This is definitely not responsible environmentally.

I purchased my Sony Vaio laptop in November 2010 from Best Buy and was very excited about getting a Sony as that is the brand that my dad always purchased and it was always a good product. I did not purchase the extended warranty due to past experiences with other manufacturers and their loopholes they always seem to find when you are trying to use the warranty for what they tell you is covered! A few months ago, I had to do a system restore due to the computer not being able to load windows. If it did by rare instance load windows, it would freeze up and not work. I was able to finally do a system restore (think it was due to the updates that they want you to download!) and was able to get the computer to function again but it still acted up.

Then last week, it would not start up at all and so I had an IT company look at it. They just called me today and let me know that the hard drive is bad! How does a hard drive go bad within 17 months when I use it for nothing but school? I called customer support today and they let me know that they would not help me because my computer is out of warranty. Their PlayStation3s are just as bad! I didn't realize how crappy Sony has become, both quality of the product and their customer service! The customer service guy told me, "Well mam, it is an electronic and we don't know when it will quit working." I told him that it should have lasted longer than 17 months! I told him that I have a Sanyo TV that is 16 years old and it works perfectly! I will never buy a Sony product again!

I purchased a Sony Vaio in January 2011. I also got the extended warranty. In November 2011, the hard drive had to be replaced, and it was still under warranty. In Feb. 2012, 3 months later, I am being told by the people who installed the hard drive that now, the motherboard is bad, and it no longer under warranty. It would cost more to repair it, than get a new one. I am going to buy one, but it won't be a Sony. When I purchased this one, I thought, and was told that Sony was a very good name, and they made good products. I guess they were wrong. I also purchased a DVD player around the same time. I am now waiting for it to stop working. I also called Sony, and all I got was just replace the motherboard, and that was it.

1 year back, I purchased Vaio laptop, but within 2 months, it's keyboard stopped working properly. It stops typing letters in between; its mouse is also not working. The store I purchased it from refused to check it. Where should i go to fix this problem?

I purchased a Sony Vaio laptop computer two months ago. It came with a warranty; however, when I had keyboard failure and called Sony, their recourse was to repair it, which I found rather strange with a brand new computer. They sent a technician to my home that changed my hard drive, which was not the problem. Then after calling to tell them that my laptop should be replaced because it is still brand new, they tell me that the warranty only repairs the computer and not replace it, which was unbeknownst to me. Then after them changing the hard drive, even after I told them that it was a keyboard failure, I called back and expressed my exchange under the warranty. They said that they only repair and not replace their products, so that leaves me stuck with a lemon. If in two months there is a hardware failure, who is to say that some other piece of hardware won't fail as well in another two months. Sony has the worst products with the worst customer service in the county.

Oh not to mention when I called customer service, the customer service person was in Asia. Although I know that I should have researched the company before the purchase, I've always thought of Sony as a company that was credible for their name affixed to the products that they create. Well, I was wrong. The repair person gave me disks that should have been installed by him, on a computer that I could not install them on because I can't press any keys. They are telling me to send it to Texas for a repair, that should have instead been replaced. Please help me. Thank you in advance, and do have a blessed day.

I purchased the extended warranty on both computers from Electronic Express, one in Gallatin, Tennessee and one in Hermitage, Tennessee. The one I purchased on 1-16-2011 was dropped on a carpet and the screen cracked. I went back to Electronic Express in Gallatin and was treated very rudely. They told me everything was covered by the manufacturer for one year and a continuation of three years on extended warranty. I have never used a warranty in the 59 years of my life and really loved mine.

So I went back and purchased another one for my granddaughter for her 18th birthday. They were so rude and told me it was negligence and wasn't covered. I am very unhappy about this. I have bought TV's, refrigerators, and computers from Electronic Express; and they lost a sale on a big screen TV when the gentlemen at the counter overheard the conversation. She was so extremely rude, and I asked them why they did not return a courtesy call as they had promised.

I love my computers and think it should have been covered under their so-called extended warranty, as they had told me anything was covered when I purchased them. Sony has always been my preference and decided to switch from Dell to Sony on my personal computers.

I am very dissatisfied with Sony as well as Electronic Express. And the customer service in the store was absolutely absurd. The man who walked out ask the manager, "Is that they way you treat your customers?" She answered that the screen is not covered and that it's "her problem, not ours." So he didn't purchase his big screen and walked out with his cash in hand. I really feel Sony should do something about this. I have been a life-long customer of Sony products.

My Sony Vaio model pcg-7153l cause problem. When I turn it on one day it show nothing on screen, the screen remains black but I heard start up tone so I remove the battery and after some hours when I again start it. It start up and showed screen, everything gone right but very next day it has same problem it never show screen again. Now tell me what I do. Please tell me via email.

We bought a Sony TV with the above model on said date in 2009. This TV had a major fault within the warranty period and needed to be repaired. A major component went bad and needed to be replaced. At that time we had requested Sony to change the TV as we were certain that this would happen again. This happened in 2010. In 2011, after the warranty period, the part went defective again and this time we were told that the part would only be replaced if we would pay about 10,000 INR. We thought at the time that this was unfair because we were insisting that our TV be replaced. Anyhow, the part was replaced and we paid about INR 4000 approximately, which I believe must be the cost of the part. In addition, we had to pay the engineer who came to replace the part and pay him a couple of times. Now about 4 months after this, the TV went bad again.

At first the technician who again charged us 1100 INR for visiting the site informed us that the entire part would needed to be changed and it would cost us INR 12000. Later after we protested and have made official complaints they came back to us with a new quotation of INR 1000 or 1100. We have paid all these amounts in protest and want Sony to either replace this TV or refund the amount we paid for the TV. We are also very disappointed that a company of the reputation of Sony would do something like this. We have written to them on numerous occasions, but have not received any official reply.

When I start my laptop, there's a notice that: "Your battery has not connected. You can connect it by clicking OK and we will hibernate your computer and you would have to reconnect your battery.'' But when I do it and reconnect my battery, it again shows this message. Please show me some way that I may get out of this trouble. I have Sony VPCEH18FA.

About 2 months after I got it, left speaker died. About 10 months, the hard drive died. A few days later, I had to replace DVD drive; it wouldn't spin fast enough long enough to play my games without them freezing for a few seconds. About 1 year, video crashes somewhat at random time (screen goes black except top few millimeters and left side few millimeters).

I have purchased Sony Vaio laptop 13 months ago. My LCD was broken due to slight touch of some rigid material. It was not that much fierce that it can break it, though it did. And right now, my speaker are also not working and you people had not installed blutooth or any wireless network connection from starting itself. Can you please tell me what is price of the LCD screen? And can you please give me any discount on it?

Terrible customer service. Long wait times on the phone. They are unable to repair a new laptop due to no parts available- the mouse pad. How can they not have these parts available? Very unpleasant experience.

It stopped working while AutoCAD software is running. After 5minutes of opening AutoCAD file, suddenly it does not work. Every thing in the monitor is going blank. First I have to press the power button to switch off the laptop, then once again to start. I want help from Sony. If you can't, please tell me.

I called Sony Vaio Customer Support on Friday Night on 20th Jan. 2012 regarding my Sony Vaio laptop as it got crashed. They said me that a representative will call me on Tuesday, 25th Jan 2012. But, it has been almost 3 weeks that they never called me, informed me that it's going to be late or any representative gave me a call. I called them nearly 6 times and all they say they will respond in 24 hours. Until this date, they never responded. My husband has his important files in the laptop and we are facing problem as he is about to defend his thesis. I expect a positive response regarding the same and get my laptop fixed.

I purchased a customized VAIO laptop from Sony website in November last year. Paid C$1200,00 and the product has never worked properly and Sony's customer service have been appalling! First of all, it took over 2 weeks for the laptop to be delivered. After a month of so of personal/home use, the laptop crashed about 4 times. I contacted Sony for assistance on January 2, 2012. From then onwards, the whole experience have been nothing but a big frustration.

After following instructions given from Sony technicians (had to contact them twice to get a proper instruction), the computer would not start again. I asked for a full refund but apparently I was no longer entitled to (passed 30 days from purchase). They offer to get it repaired asap, a box was going to be sent to me however it took (again) longer than 2 weeks. I kept contacting Sony but had no response or follow up or guidance from them. I have now sent the computer out to repair, it has been two weeks (now) but the repair shop confirmed they still haven't received the part from Sony and the estimate time for arrival will be another 1 to 2 weeks! I will never buy anything from Sony again.

From the day I bought Sony laptop, touch pad is not at all working finely on Windows 7 and with Ubuntu, it never worked. I have to carry mouse all time. They have installed some drivers but problem was not resolved. My three friends are also suffering with the same problem. I suggest everyone, never think to buy Sony laptop.

This is with regard to the poor laptop, which I have bought on November 1, 2010. In July 2011, HDD was replaced by the service center. Now, just within 6 months from the last service, a problem has been noticed in the LCD, and due to which, the resolution given by the Sony service center is LCD replacement. If after every 6 months, such problem comes, relating to the most critical parts of the laptop, I doubt whether the laptop, which I have bought, has passed all the quality check.

I need a replacement laptop, instead of these daily service. Vaio is purchased, because it's one of the most trusted brand, but after my experience, I can hardly trust it. The replacement always takes away some 1-2 weeks. This hampers my work. I do not expect to be facing problems every 6 months. Once the warranty is over, the cost, which I have to bear would be very unreasonable. Kindly look into the matter at the earliest time. Let me know, in case you require any further details.

In my Sony VAIO laptop, there is a sound problem. There is an audio and video hanging problem, intermediate sound in the purchasing of first week and I am totally dissatisfied with Sony care. They never give me a proper response and always cheated me. I am totally dissatisfied. Now I never suggest anyone to buy Sony laptop or other electronics product.

Well, my boyfriend and I have a Sony Vaio laptop, model series VPCF1. I just think it's unfair that I have to sit here and jiggle my cord countless times to get it to charge because of faulty manufacturing. I'm not normally this angry but I've started looking up prices for repairs and it is ridiculous. It's a fine gaming laptop but I can't enjoy myself when I have to keep messing with the cord every two seconds. Not to mention, the laptop heats up so much it actually melts the AC cord. I don't think it's fair that I have to pay so much to get it fixed or fix it myself when I'm not using it in an improper manner and it's breaking like this. I'm just saying, next time, run a test where you leave it on for a week or so. I don't think it's right to charge people for repairs when it's you guys that messed up with building the thing. I really hope no one thinks I'm being a *** but I don't want to pay that much money to get it fixed when I didn't do anything wrong to it in the first place.

My laptop doesn't work. I don't now what happened to it. If I press the power button, it blinks and disappear. I checked the battery and it is fully charged. In Ethiopia, no one knows the problem. Please, I need your help.

I am an Indian, presently in Zahedan, Iran. I purchased a Sony Vaio, model-VPCEH25EN on Nov. 12, 2011 from Galaxy Infotech, Meerut, UP, India. I got additional 2GB RAM installed. But it is not working properly. I use it just for typing or listening to music and had only put it online once to get updates. It refuses to start or it will hang midway to a song or will simply not shut down. Even the antivirus is not able to scan it. I wrote several letters to Sony India but only got computer generated replies, asking me to contact nearby dealers. I told them that there are no dealers in this remote location. I asked them to send the DVD of OS and other programs that I paid for but to no avail. The laptop model, I came to know from web, is also produced before year 2000. They sold me saying it is fresh.

I think Sony is nowadays adopting a policy of "sell & sleep". Considering that India is a large market, Sony is selling its outdated products here, branding them as latest. Plus, they have recruited thugs as their staff in India who only know how to fool people. I will live with this trash, anyway. But I would advise others to be aware of Sony. If I'm able to convince even one person (although I intend to do more than that) about Sony's bad products and worse service, I will think that I have saved someone from getting **.

Sony designed a line of Vaio computers that had barrels stuck out on each side of the laptop. If a barrel broke off, which was easy to do because of the design, it was attached directly to the motherboard and broke both the barrel and the motherboard. To fix it would cost $1200. The Sony CSR actually admitted to me that it was a faulty design but Sony refused to fix it without me paying the full amount. Note that the next series that replaced this model had the barrels lined up with the case, no longer hanging out over the sides. My one year laptop that cost $1000 was a complete loss. Poorly engineered, admitted fault by their CSR, and still no one from Sony would accept accountability.

I bought a Sony Vaio from Costco in mid 2010 and had no issues with it for some time. Later it developed a clicking sound when you opened it. I showed my IT dept and they noticed a hairline crack in the palmrest near the right hinge which is where the clicking was from. It not only clicked but spread apart a few mm's. I ensured all the screws were snug which they were.

I called Sony Service via Costco Concierge Service, and after explaining it all to them, they sent me a FedEx box to send it to them, so I did. They "inspected" it upon arrival and said it would be $150 labor and $300 parts to change the keyboard and palmrest and that the hinge was fine.

3. Excessive rates for parts. I have since looked online for the parts they described and you can get them for around $75, so the $300 seems to be taking advantage of someone over a barrel.

I may be wrong, but my sense is that they had me send it in, knowing it likely wouldn't be covered, in hopes that I would approve a repair at an excessive rate. At this point, I would not buy another one, not due to the performance (because I thought that was great), but because their service seems a bit black and white.

Purchased a Sony Laptop Computer on 11/29/11 at HHgreg in Allentown, PA at (800) xxx-xxxx, took unit home and after two or three days, starting having issues. And during this time, I contacted HHgreg and was told to bring the unit back for exchange. I did so and upon return was told unit had to go back to Sony because we no longer had the box it came in. So we contacted Sony and followed their instruction on troubleshooting and was told a faulty keyboard and had to be returned. So they sent a return package and we shipped it back.

We received a reply that the repair would cost $649 and I only spent $519 plus tax on the existing new one and the reason for failure was water damage. We did not cause this damage and there was no evidence of water damage to the original box. I argued with customer service about the whole issue and continued to ask for the next level of assistance and talked with three individuals who would not give me their last names. I personally feel there is some sort of fraud or deception going on and I am at the losing end. I asked for the next level of complaint and was told I reached as far as I could go. When I asked for the third person to put me in touch with his supervisor he said he would not. This man's name was Lee.

Really a bad situation that Sony would not stand behind their product and assist me. I have filed a complaint with the Better Business Bureau also. Please assist. I haven't even made a single payment on this computer and it all comes down to I didn't have the box it came in. I had the receipt, yet it wasn't enough. I have sent this on behalf of my girlfriend. My name is Marti *** and you can contact me at xxx-xxx-xxxx; xxx-xxx-xxxx, ***xx@xxx.com

This is truly a unfair practice. If the water damage is a true issue we were not the cause. How do I know that the outside service company as to which I was told didn't cause this to be? The unit operated fine for two days. Something is not right here. That is why I will exhaust all my means for them to stand by their poor practice of ripping off the consumer. Thanks. Please help.

I had purchased a Z series in July 2010. Started having problems with display adaptor shortly after. First, they had me send it to the repair facility in TX. The laptop came back with the original problem with some additional problem. Numerous calls and hours of hold with customer service. I was told they don't have the part and don't know when they will get it. After four months, they finally got the part. After the technician changed the part, I ended having even more problems. While changing the part, the technician broke the wireless card. I had to wait another two months. The new wireless card came in. The technician came to change it but was the wrong card! It has been eight months know. I have offered them to take back the laptop and refund me my money but they refused. I finally took Sony to small claims court and because of their bad faith I was awarded three times the purchase price. Considering the purchase price was $2300, I was very happy!

I bought a Sony Bravia Model KDL52VL150 just over two years ago. It started blurring on the left side of the screen. After putting up with it for about a month, I contacted Sony to find out that it was out of warranty at two years. Sony states they will not help in any way. A local technician states it would cost more to fix it than a new one. I spent around $1600.00 for it because I was told it was the best and would hold up for a long time. After finding out Sony had these issues, I feel they should have helped. It appears customer service is not their strong point.

I purchased a Sony computer in February 2010. The fan overheated a couple of months ago and was dropped. This is the second time the fan has overheated. The fan burnt my boyfriend's leg the second time the fan overheated and the screen was cracked. I took the computer to Best Buy for repair and they said it was covered. I received a call back from them saying that it was not covered.

I have been using the computer hooked to my TV and the fan overheated again. When I took the computer back to Best Buy they said they would send it off to be fixed. Then they have called me back saying that I had to repair the screen before they would fix the fan. This is the 3rd time the fan has overheated. I have called and been placed on hold for hours and numerous customer service agents have told me that this should be covered.

Fraudulent service: About a year ago, my computer screen remained blank when I turned it on. There were, obviously, no error message to speak of, and no recent changes made to it. Note: the startup sound still worked, and my computer engineer friend looked it over and suspected a graphics card problem. He found this article for me saying that NVidia and Sony are accepting responsibility for the problem, even for those computers that were out of warranty.

Sony failed to inform the technician of the repair (they just sent the part, and the tech was puzzled as to why a box with no dispatch order came to his office - resulting in a delay of repair of 3 weeks, during which Sony reps claimed that the part was still being shipped en route). And after the technician installed the new motherboard, we noticed that the sound was no longer working. Calling Sony back resulted in them saying: "Sony solved the graphics card problem. You're on your own for any other sort of problem. Give us money and we can repair it for you (even though we, Sony, were the ones who sent you a defective motherboard in the first place)." For Sony people reading this, here's proof that this is not a made-up story - my repair order is **.

On 8-4-2010, I bought a Sony Vaio VPC EB26GM. On 12-10-2011, it's not working, of course just after the warranty expired. I took it to the place I bought it from and had them check it. I was told that it was the motherboard. I asked the associate if it is common for laptop to die when it was just over 1 year old. He said yes. He also stated that the average is 2, 3, or maybe 4 years. Had I been advised that the life span on the laptop was so short, I would have either not buy it or bought the extended warranty.

VPCF11JOE Sony Vaio laptop, worst computer ever. Very poor after sales service. Helpline in Cairo, Egypt. Person very pleasant but of no use. Within one week of purchase, the screen went completely dark and was replaced with a brand new one. I did not take out extended warranty (let that be a warning to others). I tried to arrange repair for it at 15 months. It is irreparable! It cost $999 new!. It was my business one, so was rarely used, as we have three other computers in the house. Has anyone had similar problem with same model ?

I bought 2 Sony Vaio laptops for my kids. I also bought 3 year extended warranty as well to make sure all is well. All in all, it cost me close to $1,800 with tax and warranty.

In about a week, my son was sitting with me watching TV and using his laptop. I saw it slide off his lap and fell very short distance from the couch to the floor. The screen was however already cracked. I knew broken screen is not covered under warranty so I took it to Fry's Electronics where I bought it to pay for repair/replacement of the screen. They told me the part is not available and gave me a number to Sony to call. Sony part services said because my laptop is new, part is not available for it and transferred me to service dept. Service dept told me the only thing I can do is send it to them to repair at a cost of $499.00. I asked the person, the computer only cost $600, can you just sell me the screen and do it my self?

They said the only person authorized to do it is their tech in their center period the end and I have to pay $499.00. She said even Fry's where I purchased it, can't do it. I asked to be transferred to a supervisor. I told her I have a one week old laptop, all it needs is a screen repair or replacement. She kept repeating I'm responsible. I told her I know but is there any way I can buy the part or have the Fry's service work on it since I've used them in the past and their fee is reasonable. They told me no.

So I now have a new laptop with no screen because Sony won't make the part available. Rude people form beginning to end. I will never buy another Sony product again. I have the PS3 and other Sony items. It makes me sick to see Sony brand in my house.

I purchased Vaio laptop from the Sony website 2 weeks ago approximately on 11.15.11. After 4 days, the optical tray was stuck closed and in trying to open it, it broke into 2 pieces. I called as per customer support case #** and was told very straight and to the point that is was not covered under warranty, and I would have to pay for the repair. I explained if the tray was not stuck I would not have pulled hard enough to break the tray! The representative, Dexter, was cold and shared no empathy for his customer who was slightly distraught after his new laptop was now broken. He would not give his last name and simply told me he would send a box to send back unit for a price quote for the repair.

I explained that I was not satisfied with his answer and I asked to speak to his supervisor, and he replied that the supervisor would not speak to me or any customers who call in. I work for a luxury car brand and we always try to look out for the customer and do what is best for them. I reviewed the flat cost of repair which is $280.00, which is half the cost of the laptop, and is absurd. So with this, I am reaching out to the forum in the hope that Sony will see my case and respond .

I bought a top of the line Sony laptop, one of several I own. I purchased the extended 4-year warranty. I bought the computer and the extended warranty directly from Sony and I have all the emails to prove it. My laptop has an electrical issue and the plug on it has a problem. We have been trying to get Sony to authorize the repair but they can't find our service contract even though I have sent them the original paperwork from Sony proving the $399.99 payment. They just keep saying we need an additional 24-48 hours for the past 11 days. Sony has outsourced their warranty issues to a company in the Philippines. They never call back, never send an email, drop the call after 20-minute waits, etc. This is a joke. I will never buy another Sony product, ever.

On November 24, I went to the Sony store at the Cherry Creek Mall in anticipation to purchase a new Vaio Notebook computer similar to the one I had purchased a few years back from the same store. I found this computer to be great for travel because of the light weight.

After about a 10 minute wait with which I had no problem, I received the attention of a salesman. I told him what I wanted and within minutes, I left happily with a new Vaio Notebook Z2 which I was told was the upgraded faster & better version of my old computer. I proceeded to go with my daughter to the Apple store for her purchase of the new iPhone. When we arrived at the Apple store, I told my daughter that the box seemed heavy and wondered if I received the right computer. She suggested that I open the box to make sure since we were still at the mall. After I removed a piece of 2x4 inch tape which held the box closed, I found the box to contain the computer with an external DVD drive (power media dock, which seemed to weigh more then the computer itself). I closed the box and immediately took it back to the store.

I proceeded to the sales counter and told the person behind the counter that I just made this purchase, but it was not exactly what I was looking for. I explained that my old computer has as built-in CD drive and that the new computer did not have the same feature. I also mentioned that the new version with the external CD drive makes the overall product altogether heavy and inconvenient for my travels. The sales person seemed quite irate toward my response and told me I can just find something else or be charged a 15% restocking fee since I had opened the box. I replied that I really don't want to deal with him because of his attitude and asked to see the manager. He told me that he was the manager and gave me the name of John **.

I told him that I think he needs a class in customer relations and he responded with, "I am calling security". I shook my head in disbelief and said, "This is totally wrong. Do what you need to do, just give me a refund". He left and after 15 minutes of waiting he never came back & security never came. Another employee refunded me $1,989.13 but total purchase was $2,289.12 which included tax & accessories. I felt ripped of for $300 and all within 1 hour. I have the time stamped purchase & refund receipt. I went back to the Apple store to meet my daughter and ended up buying an Apple computer. After this incident, I doubt that I will ever purchase a Sony product again.

I purchased a Sony top of the line laptop Model VPC F236FM from Best Buy, on 11/05/2011. I went on vacation on 11/10, and returned on 11/21 to find a major issue with the laptop, and spent over 3 hours with Sony on the phone ,and online to solve the problem. The computer was restored many times to the original software, however, the problems arose as soon as it booted up. After 3 hours, Sony finally admitted there was a problem, and they needed me to have it returned, and wanted to send me a box, and have me pay for return shipping. Then, they stated 5-8 business days once they received it.

I was transferred to so many people, disconnected after transferring, and then finally told, it doesn't matter if the computer is your lifeline, in so many words. Policy is policy and they will make no exceptions to expedite the repair. I have a degree in electronics technology and have maintained my computers for more than 10 years, plus my networks, and was kind, and respectful when asking for help. I am self employed and this computer is my lifeline. I bought the computer and went on vacation for 2 weeks, so I can't take it back to the store for a return (only 2 weeks after purchase with a restocking fee), and Sony could not care.

I had one other situation like this with Toshiba years ago, and they sent a return box through FedEx, with overnight to ship back, and I had the computer in 3 days not counting the day I shipped it. They have awesome service. I spoke with their highest tech support, customer service, and then customer relations, who stated that their policy has exceptions, no matter what the circumstances. I will never ever buy a Sony product again. I managed teams of electrical engineers in a customer service environment for years, and when I asked to speak to a manager, I was told this is the end of the line by Sony employee CQV8 John, whom I was transferred to in customer relations. This employee stated he was the end of the line, and there was no one else to talk to.

I asked if he could at least contact the repair department to expedite the repair given this is my lifeline as a self employed appraiser. I was given a phone number, and told for me to contact them. As a previous customer service professional with a technical background, I will never do business with this company again. Again, I was kind and explained the situation, but basically I was read the standard policy, and told there was no way to deviate in any circumstance. I again pleaded, but to no avail. Finally, I informed the individuals you have left me no choice but to relay my experience on every website possible, including YouTube, and I am going to let everyone know what to expect if you do encounter a problem. This computer is in mint condition and new. I will never buy anything from Sony again. Toshiba was fantastic, as was Dell, and HP, when I dealt with them years ago.

I had booked Sony laptop VAIO EH25 on 19/11/2011 for the price Rs29990.00 with payment of Rs500.00 The dealer promised me to deliver computer on 21/11/2011 because that stock was closed. I called up on 21st for taking delivery; he said no stock, it will be available on 22nd or 23rd. Today I had been to the dealer he said the price has increase to Rs32 thousand . I refused his statement; how he can increase the cost and why he did take the booking for the Rs29.99K?

Peoples trust Sony products; this should not happen, it will be damaging the popularity and trust.

Why does my lame Vaio which has dual processors not perform the simplest functions as well as a single processor laptop? Why every time I open a folder can it not remember and retain the folder size and settings? Why does my laptop not let me update my most critical Security Center Updates? It won't let me. It gives me errors every time? Also, it has an awesome habit of not putting the text box on top, like when I delete photos, I have to minimize the full window to say Yes to the pop up box? 15-year old computers perform simple functions like this without problems but a new 2010 Sony Dual Processor cant? I have many other complaints about this computer. I thought a Sony product wouldn't ever be so poorly functioning. I'll never buy or recommend another Sony product ever.

I am continuously facing the webcam problem in my laptop since I bought it. Whenever I want to open it, it shows "The webcam not found or work not properly". Please help me.

The Sony VAIO lap top was purchased from Best Buy Carson City Nv and is under manufacturer's warranty. The laptop has crashed many times and behaved erratically several times since purchase. On October 25th, the computer died altogether and could not be restarted.

The computer was taken to Computer Crew, (775) 687-2200, who contacted Sony and made arrangements for Sony's serviceman to show up at the address and install the motherboard since they didn't trust the computer company, Jerry **, to do so. The company makes false promises. The mother board wasn't delivered on Thursday, October 27th, as promised nor did the serviceman show or even call the company or the owner at that time. The entire matter was arranged by Jerry from Computer Crew and Sony. Sony can't follow instructions and obviously didn't intend to do so. The owner of the laptop talked with the serviceman, on October 27th, and informed the owner that he was in the neighborhood and would be over to Computer Crew office which is open 9:00 a.m. until 6:00 daily and sometimes later.

Sony's representative's phone number is **. This was another misrepresentation by Sony's representative. Not only did he not show up but he didn't call or cancel; he just ignored the matter. Sony's representative keeps wanting to enter the owner's home. Who does Sony think they are sending strangers who are insisting that they enter the owner's homes? That is why the lap top was taken to a computer store.

It was the owner's request that Jerry from Computer Crew replace the Mother board - not an incompetent Sony representative who can't return calls, keep appointments or register the correct information.

A telephone call was made to Sony on October 29th by Jerry informing Sony that he hadn't shown as promised, hadn't provided the Mother Board and hadn't recorded the address, phone number etc., correctly as provided both by Jerry from Computer Crew or the owner. The Sony phone representative gave Jerry the false story that he wasn't at his own shop. In fact that day, Jerry worked from 9:00 a.m. until 10:00 p.m. Now this Sony phone representative, who can't take information correctly or return calls, informs us of a different date, October 31st. The total overall experience is a nightmare - total incompetence and lack of customer service.

I have a Sony VAIO laptop E-series VPCEB3AGG. I am facing a web cam voice problem with it. I can receive sound from the other party but cannot send my voice to other person. Please send the solution to my mail. Thanks.

I bought a custom-made laptop in October 2010 from Sony VAIO. The motherboard failed around August 20, one week before my first semester in graduate school. I sent my laptop off to Sony VAIO to be fixed around September 3. Two weeks later, I called to ask about the status of my laptop. They told me that parts have been ordered and it is still waiting on repair. I was frustrated, but there was nothing I could do.

I spent long nights on campus and in my apartment lobby on the computers just trying to keep up with my class work. 4 weeks since I shipped my laptop off, I called them again. They told me that my warranty expired last September 26 and that I can no longer get a free repair. So my parts have been back-ordered. But since it has taken so long, they are willing to give me a refund. I said no. That's nonsense. I want it fixed. I paid $189 extra for a 2-year extended warranty. I want them to fix it! They said they had no record of my warranty. I told them I had a copy, and they asked me to email it to them. I said that would be fine.

Two days went by, and I have received no email from them asking for my warranty. I called them again and asked why they haven't asked for my copy of the warranty. They said they already emailed me. I came to find out they had my email abbreviated--in my address, it has "maryland" in it; they abbreviated it to "MD". They also had my name misspelled and have been sending all my information through this incorrect email address. I was on the phone for a good hour correcting all their information.

Then, we talked about my warranty. The phone was given to someone I had never spoken to before. She said that I email her my warranty. I said, "I don't have a copy of a warranty, but I have the proof of purchase of a warranty on my receipt. She said that would work just fine. She then emailed my correct address and the body of the message simply said "TO ME" with a Sony VAIO email address. I emailed her my receipt.

Two weeks after that, I called to check the status of my laptop. They said the refund check is in the mail, and I should be getting it in 2 weeks. I was furious. I said I never agreed to a refund; I have a 2-year warranty! I have been waiting for this laptop for 7 weeks; I need it back! The woman on the phone said the computer had been sent away and that the check was in the mail. She also said that by sending in my receipt, I had agreed to a refund. I said that was ridiculous and that I had been talking to a woman about my warranty. She said, "Well, that wasn't passed on to the technician (the one who originally offered me a refund)." She further replied that therefore when he was given my receipt, he thought I wanted a refund. This happened even though at the bottom of my receipt it clearly stated I had purchased a 2-year extended warranty.

My phone call was then directed to another department where they said my husband agreed to a refund. That was even more ridiculous. I was not married, and no one has been contacting them about my laptop, except me! I was then directed to another department where they said I had verbally agreed on a refund. I did not agree to a refund! I knew I had a 2-year warranty, and I had been waiting 7 weeks for this laptop! They said there would be no easy way to get my laptop back. It may take weeks to months. Not to mention, they said they couldn't fix it in the first place, because it was custom-made on a Sony VAIO website. I said, "Forget it."

I got all my money back for my laptop. I am now working on getting my money back for that 2-year extended warranty that has only been active for 2 weeks. I would have fought this, but I'm in graduate school and I desperately need to focus and buy my self a new computer.

I loved my Sony VAIO--great computer. But I fear of ever having to deal with their customer service ever again. 7 weeks and they got everything wrong! I'll never buy a laptop from them again

I purchased a new Sony Vaio VPCEB26GM laptop on 07/31/10 for $786. The system board failed on 09/23/11 and they want to charge me $479 plus tax to repair it.

I understand that the warranty expired, even though only by two months, however, I did expect that Sony would provide some consideration and at least repair it at cost. Especially since the chances of a system board becoming defective is minute.

I wish I could rate my overall experience as a negative star but since I cannot, I rated it as one star. I currently own several Sony products including two Vaio laptops which both had major issues within a year and a half of purchase, three Sony Bluray and DVD players, a Sony projector, and two Sony AV units. I pointed this out and their customer service rep told me directly that they were not willing to do anything to retain me as a customer. Therefore, I will never again buy a Sony or a Sony affiliate product.

It was a headache and they fleeced my pocket within a month of purchasing a Sony Vaio laptop.

I purchased the Sony Vaio model VGN-CR353/N E1 around two years back. Within a month it started giving trouble. I had to take it, every time to the very few authorized service centers at Bangalore (the most uncooperative, swindling service people I have ever come across). Now it is in a service center by the name of Sony Service Centre, at 1034/126 20th Main, Westoff Chord Road, Rajajinagar, Bangalore. They want its mother board, power board, etc. to be replaced at my cost. Total expenditure: Above Rs 20,000. I decided not to repair it.

I wish I had found this site before I wasted my money on a Sony VAIO, model VPCEB33FM. I found this site while searching to see if I had legal recourse. Less than 4 months after I bought it, the keyboard developed problems. I called Sony the first time on August 22. The customer service representatives have been polite but they all sound like they are still in high school and they are clearly nothing more than puppets.

It has been six weeks and I am still waiting for at home service, which I am entitled to as part of the warranty. The keyboards are on backorder. If I want to send it in to the service center, they might get it back to me in 2 weeks. I asked why is it that they have keyboards at the service center, but they could not get one to the local repair people, but I did not get an answer.

Here's the deal. I live right smack in the middle of the worst wildfires in Texas history. My neighborhood was evacuated on Labor Day weekend. My neighbor's house burned to the ground. The fire burned up to my foundation all the way around. The most reliable way to get new fire information is on the internet. There have been 4 flare-ups in my area this week. I have an unreliable laptop, and if we get evacuated again, I have to remember to grab the stupid extra keyboard.

I have never been more disgusted with the lack of customer service from a company in my 30 years of being a consumer. I will never buy another Sony product. I do not need this headache on top of everything else going on right now.

In December of 2009, I purchased a Sony 11" Notebook (Model# VPC-W111X/P) for my fiance. I remember being at Frys Electronics a few weeks before Christmas for hours, browsing laptops, notebooks, mini netbooks ranging from all brands such as Gateway, Lenovo, Apple, Sony, Dell, HP, etc., pretty much spending all day with my now wife looking for the right one!

We first considered a pink Dell mini notebook for a great price (around $300-$350), but I noticed that my wife kept looking at the hot-pink Sony which we also looked at earlier which was considerably more at $529.99! When we were ready to ask the sales associate to get us the Dell and check-out, I suddenly made a rush decision and caved in to my wife's craving of the much more expensive Sony! Anyway, it's Christmas and you can't go wrong with a Sony is what I used to think. All I can say is that I wish I stuck with the Dell!

At first, the laptop was great! She loved it and used it frequently. It had a nifty built-in cam with some fun software that my wife and child used to take pictures and videos with. But around 8 months later, around August 2010, the first problem started when the A/C adapter quit working, forcing me to purchase a new one (original Sony) for $129! This was just the first time because the A/C adapter went out again in March 2012, but this time, I purchased an after-market Sony adapter instead for $79 because I was told it works the same and had a lifetime warranty.

Around mid-July of 2012 was the day that my wife's Sony laptop did not want to turn on one morning. Initially, I told my wife to plug it into the A/C adapter because simply, it might have no juice in the battery but that was not the case. When we plugged in the A/C adapter, the light on the laptop comes on but it still does not want to turn on. We left it plugged in and tried again later but with no luck!

About a week later, we contacted Sony service and repair, and I agreed to pay $130; $30 for them to send me a shipping box for me to send the laptop in and $100 for initial diagnostic testing. A few days later, they contacted me and informed me that my laptop had a "Defective System Board" and the estimated charge for my repair will be $629.99 plus taxes, and apparently, their technicians also determined that I have a "Defective A/C Adapter" and if I want to replace that as well, then it's an additional $553.01! Can anyone say rip-off?

So basically, I replied and asked them if what I read was correct - it's going to cost me $629.99 to fix a defective laptop that initially only cost me $529.99 brand new and they want to charge me an additional $553.01 for a regular A/C adapter! The exact same kind of adapter they sell online at sony.com or any electronics store for around $99-$149!

About a year ago, I bought some Sony speakers for my computer. The on/off switch failed. I wasted 35 minutes on the phone with Sony. They will do nothing because I did not save the receipt. An on/off switch should not fail so quickly and they make it impossible to replace. I used to think Sony stood for quality. No more.

The hinge is getting out on my under warranty VAIO. I sent my VAIO notebook for repair about a month and a half ago. After a few calls, I was told that I need to pay more than $400! So, I asked them to return it without repair. After many calls, I got the laptop a month later. I wanted to speak to a manager but no hope. I advised them that it is a working laptop. What is the point of staying without a laptop for 30 days? Why I do I need it? No one at Sony cares. Oh, I sent one piece laptop to Sony but they sent me back an extra broken plastic piece!

I own a ps3, which is the second one that I have purchased. I am getting what everyone is calling the "Yellow Light of Death". When I turn on my ps3, the light turns blue, then yellow and then it goes flashing red. It doesn't work. Of course, this is happening outside the one-year warranty that came with the product from the date of purchase. I called Sony about it, and they want me to pay $99 to have it fixed. I don't have faith in this since the original ps3 I purchased had this very same issue. I sent it in three times for repair, and it never worked. I have also submitted a compliant through the Better Business Bureau (BBB), and haven't received a fair resolution offer. They offered a free game to offset my paying of the $99.

I have read too many online posts about this issue, and some of the posts include that one particular individual received a "Good Customer Faith Repair'". I haven't received such offer, and don't understand why. I have spent thousands of dollars on Sony products, and I recommended them all the time. I am a very loyal Sony customer; I would love to remain a loyal customer of theirs, only if they do right. This would mean that they repair my ps3 at no cost. I don't think it is a lot to ask. I take care of my products. I keep my ps3 in a well ventilated area, and I don't play with it continuously where it would over heat. I received a call from Anthony with reference number **. I have never spoken with him even though I called, and I left him a message after speaking with James ** a few days ago.

I bought a "fully loaded" VGN-FW373J 17" laptop 18 months ago. And through daily use, the plastic power cord input and on/ off switch ports have broken off.

Has there been a recall for this problem? This seems to be of sub-standard design for a Sony product. Appreciate a response and recommended resolution.

I sent my Vaio notebook for repair about a month and a half ago. Today, 9/20/11, it has not been done. They were telling me that the parts are on back order. Every week when I call for status, I have a different answer. So, next time, I will not by any Sony product.

Hi, I would like to pass onto you my frustration and terrible experience with Sony. I had previously owned a Sony Vaio laptop and then an all-in-one desktop. I never had any issued besides the equipment getting older and the normal wear and tear on a computer. Based on my last two computers, I decided to upgrade and bought a brand new Sony Vaio All-in-one desktop on May 31, 2011. I had nothing but problems with this computer since the day I bought it. I was still using my older desktop and as a result avoided using the new computer a lot.

As time went by, I started to transfer files and started to use the new computer more. Not only was it very slow, it froze every few days, a blue screen came up saying "dumping memory", mouse would freeze and a few more very annoying issues. I had called a few people that are very familiar with computers and they tried to help by uninstalling programs and reinstalling different programs.

One day I decided to call Sony to let them know what a nightmare this new computer is. It gets worse. When I called the first time, I think it was Saturday on September 10, 2011, the gentlemen tried to help. I was on the phone with him for at least one hour. He did not help and did not fix anything except made my sound go away. After giving up on trying to fix the issue of why I called he started working on how to restore my sound and was not able. He told me that I had to reinstall Windows.

I called my brother (who was home at the time) and he was able to go into some settings and 10 minutes into it, he made it work. This was 2 hours wasted. Next, I asked him if someone can possibly come to my house to fix this since this is a new computer. He told me that it is not an option.The closest repair store to my house is in Wrentham outlets in Wrentham, MA and that I did not have the option of them coming to my house to look at the computer. Conversation ended.

I called the Sony store in Wrentham and they told me that they do not repair computers, told me to call Boston, MA (Copley mall location). I live over 100 miles from Copley mall. I then called Copley Mall Sony store and they took all my information and told me that they will look at it right then and there. All I had to do was make an appointment because they work by appointment only.

I made an appointment for Thursday, September 15, 2011 at 10:00am. I brought the computer there (100 mile drive) and found out that they need it overnight and possibly for a few days. The problem I have with this is, 1. I was told that they look at the computer right on the spot and it will take only a few hours 2. Why make an appointment and screw around with customer's schedule if all you need is for them to drop off the computer? 3. If I knew I had to leave it at the store over night, I'd deleted pictures and other personal files. Anyways, I didn't want to make a big deal about it so I agreed to leave it and signed the papers and left. They called me about 6 hours later to tell me that they cannot fix it and that it has to be sent out some place and will take up to 3 weeks. What kind of customer service is this if a customer paid $1,400 for a computer just 3 months ago?

I explained to the Sony employee that 3 weeks is too long and asked if there are any other options. He put me on hold and came back with good news. He said that because I bought it brand new, I can have a technician come to my house. Why was I not told about this when I originally asked for it? Sony is dishonest and tries to take the easy and inexpensive route!

Moving on, I thanked him for everything and told him that I'd drive there and pick up my computer later that evening. I now had to drive to Boston for a second time in one day, big wasted! They gave me an event ID # and told me to call the service number to get everything set up. I did came home, opened the box to find out that the power cord is missing. I will have to call the store tomorrow and ask them for my power cord. I should not have to go through this nonsense.

I bought a brand new Sony computer thinking that it's a good name and a good computer. I now realize that your company does not stand behind the products you sell, because you don't want to exchange it. A good company would stand behind everything they sell and offer a full replacement if it is less than 1 year old (especially if it costs over one thousand dollars). Please help a furious customer! All my information is below.

Service Repair # - **

To resolve this issue, I would like for Sony to replace my computer with a new one. I only had this for about 3 months and have had a horrible experience with both computer and customer service.

I have continually called Sony and used their online chat about the known recall on the fan for my Sony VAIO VGN-CS2 series. I have been contacting them ever since I've had issues and found out about the recall. Every time I call, they tell me that I'm out of warranty, gives me a link to a website that doesn't give any information, and hangs up on me. I bought this computer in March of 2009. I have a 48-month extended warranty from the time I bought the computer. I still have a few months left and they refuse to fix it. I want it fixed and I'm not paying them $100.00 for a known problem that is their own fault! I need my laptop for school and haven't been able to use it because it overheats and shuts off. I don't have another $1,000.00 to pay for another one. I expected a better product and customer service for that kind of money.

Even one star is too generous for a company who fails to respond to any phone calls or emails, and support service is some sort of sick joke.

We were supplied with a Sony VAIO through our insurance company. The computer was a complete disaster from the word go. The mouse pad did not work and, after hours on the phone at our own expense, they agreed that the machine was faulty and said they would repair it.

It came back in the same condition with the same problems. Again it was collected, since this time we have not been able to contact them. We are stuck in the middle of a situation where a subcontractor deals with Sony. This subcontractor will supply us with a working machine, not a Sony under any circumstances. But this cannot be done until Sony returns to them the laptop they took back from us and have kept despite numerous requests via phone and email to return this.

Sony is a complete disgrace and would not know the meaning of good customer service if it jumped up and bit them on the backside. Be warned: do not deal with them. They are no better than Del boy on a bad day. At least he was contactable.

There should be warning on all of their goods. Do not buy. Lots of hours of trouble with their machines.

I was supplied with a brand new Sony VIAO laptop. It failed on 1st boot and was returned for repair. It came back to me, and failed a second time. It was returned again to Sony, who still have it and are not available to either take calls, respond to e-mails or resolve the problem. They have stolen my laptop!

I've owned a Sony Vaio VGN-CS290 for about 3 years. During that time, I have replaced the DVD/Blu Ray drive, the fan, and the power cord. I paid for the power cord myself, but thankfully, I was still on warranty when everything else went out. However, now that I am off warranty, the DVD/Blu Ray drive and the power unit no longer work. With no power to the computer, I can't charge my battery, so I now have a $1,400 piece of junk. I tried emailing Sony several times but never got a response. I own 6 Sony products but after all the troubles I've had, I won't buy another Sony. Beware all!

I ordered my Sony VAIO Z on 06/30/2010. The product which was shipped was different than what the summary showed in the original order. My order number is ** and this shows that the SSD I ordered was 512GB (256GBx2), instead they shipped me 512GB (128 x 4) which is substantially cheaper than what was ordered. I spoke to customer service and I was convinced that the drive config shows the correct one which I ordered and this is the only way Sony ships the product.

Further to this, I wanted to use my external monitor and they had false statements in the marketing and the laptop could not drive any monitor of a higher resolution and I was using 2500x1600. I spoke to Sony again and they could not solve my problem. Just recently a month after my warranty expired, The LCD Bezel broke due to heat issues with the laptop. I contacted Sony about this issue and they were very rude and flatly refused to be of any help. I spoke to one of the repair service person outside Sony and he clearly confirmed that the drive config (128 x 4) was not the same as (256 x 2) when it comes to physical configuration.

In summary, the company manipulates the marketing to show the wrong specs, sends a config for the customer when he orders but ships something completely different in order to save money for the corporation. Also, the customer service is as rude as possible. Apart from this, there are severe heat issues with the laptop. My little one had left his crayon next to the laptop and it just melted in minutes. Also couple of days later, I left on my carpet to put for an overnight backup and it took us a while to notice that it actually burnt the carpet dark brown. If an audit is performed on this company, this issue is rampant and they are ripping off consumers and being as rude as they can get. This company needs a large class action lawsuit to get them in order.

I had extended warranty coverage on my Sony VAIO (VPC-CW190X) laptop. One day, the screen died (the laptop is still under warranty). We were told by the enhancement services (who claim to provide coverage on Sony's behalf) to send it to Sony Repair Center for diagnosis. We obliged and these folks would never call back. When we called them for two to three times every day, they won't be available. After 10-15 days of no laptop at home, we were called to be notified that we'll be paid only $330 towards the hard disk damage, out of which they are asking that I pay Sony services $130, so I'm left with only $200.

According to them, there was LCD damage on the inside that was allegedly caused by us. They were totally rubbish and they said that this is the best that they could do. My question is, why is this totally a one-sided process? Extended warranty coverage is meaningless and this lady could even say, "I'll pay you $1." What can we do as consumers to be heard?

I bought a Sony VAIO laptop on January 2011. Now, it would not start properly. The power switch would glow but nothing will happen. Then, I have to remove the battery and it is to be kept for more than five hours before I can restart it. I really don't know what is the root cause but this is really irritating. Can I get replacement as my laptop is within warranty? What is the process?

I was on the phone numerous times, trying to obtain computer specs for my graphics card. I was disconnected 3 times, placed on hold for 23 minutes, and then disconnected again. No one was able to provide accurate service/information and was told that Sony does not have a Customer Relations Dept. It has now been 3 hours and 47 minutes, and I was given a 5th number to call, of which is not even toll free. I was told by Riley that I had to pay to speak to a representative because my computer was no longer under warranty. All I wanted was to purchase a new graphics/media card.

I will never buy another Sony product again.

VGCJS110J

I was told by an IT tech that the hard drive for this particular computer notoriously dies, which is exactly what happened to me. Barely used a few 100 hours maximum and suddenly black screen. Unfortunately, I did not extend the warranty. This computer was used as a travel computer sitting for many months at a time not being used.

I took the VAIO into the Geek Squad; Best Buy who wouldn't touch it. I drove 100 miles to Seattle to drop the VAIO off at a SONY authorized repair. I drove 100 miles to pick it up with an estimate of $700 to install a new hard drive. I asked for an extended warranty knowing that if I put in a new hard drive, the same problem would happen again. Suddenly, the authorized SONY dealer isn't actually an authorized dealer and cannot accommodate my request. It cost $200 to diagnose the problem. Hard Drive Failure was very common in this particular model, I am told.

I mailed the computer to the SONY authorized company (who outsources their work to an IT repair shop in Simi Valley, CA). Cost for repair, estimate came in at $300 above the original estimate at $995 to replace the hard drive. Cost to me, $130 to diagnose what I already knew was wrong with the computer. I refused the repair because they would not honor an extended warranty. I sent them the original diagnostic information from the 'authorized Sony repair service' in Seattle. They charged me for their diagnostic services as well.

I bought a Sony in February and it started crashing and it got very hot and the fan made loud noise. I made a request to get it repaired since it was under warranty and Sony sent out an on-site technician who replaced the parts. Even after replacing, within five hours, the same problems started again. So I called Sony and requested to send it to their repair center to get it all fixed. After much arguing, they said that they would send out a box overnight for me to ship the laptop. I received the box after calling Sony again and again for 5-6 days (so much for overnight shipping!)

After the laptop was repaired, I received an email from Sony that the laptop is repaired and shipped overnight and they sent me the tracking number. The package was never received at FedEx from Sony for five days and I never got my laptop in time for my business trip.

I purchased one of the very expensive new 3D computer from Sony, model number VPCF21AFX.

I only use the middle "birdie finger" on my right hand to use the mouse pad. Ever since, I started using this computer, I have this weird fungus or radioactive problem with my finger where the skin just falls off the tip of my finger. I don't know if this is from a chemical on the pad or the rough pad design but it hurts and is very painful. Has anyone else encountered this?

I feel that if the computer mouse pad was analyzed, there would be a dangerous chemical inside the plastic or even radio-active material. My finger is really that messed up.

I went back to the store where I bought the computer and they said to come back if the problem persisted or got worse. I want to know if anyone else is having this problem before I go back. I also complained about the 3D not working and they had no advice and claimed that the game they put on display, in the store, does not even exist; the movies don't work either.

I was online for three hours with Sony help and it never got resolved. Sony has created some "3D video" that no one knows anything about in their own company.

I purchased the notebook Sony Vaio computer in June 10, 2010 under guaranty for one year. The computer cost me over $1000. After 3 months, I got a problem with the speaker. After 14 months, my motherboard died. I feel like I was used by this company. I feel like they hurt me very much for paying so much money and get nothing in exchange.

To get the motherboard damaged after 14 months, I felt spyhole. I asked them what caused this and their answer was usage. What would you feel for an almost brand new computer, after guaranty was over you get this huge surprise? Sony needs to stand up and fix the problem because it is their problem. I got shocked about their answer and their poor costumer service. I had a very, very bad experience and I like to sue them because this is a major issue from a factory that does nothing about insurance.

I bought a Sony Vaio TZN for over 1000 dollars and about one year later, the computer started heating up and burned the outside cover of the computer, my hand, and my desk.

I complained to Sony and they said that it was because of a firmware problem and that they would fix it in 7-10 days after I sent it in. I got my computer back 2 1/2 months later with the wireless card broken. I called Amber at customer relations and she said I would have to send it back again for repair. I asked if they could send someone to my house so that it wouldn't take 2 1/2 months. Like all the customer service people at Sony, she was rude and unhelpful and said no.

This is complete negligence on the part of Sony. They are too big of a company and don't care about their customers. I have bought five Vaios in the past--no more.

I purchased a new Sony Vaio laptop in January from their website along with the on-site service warranty. On 7/15/2011 my keyboard completely died. I was on the phone with Sony for over 2 hrs when they finally told me that they could not send out an onsite technical because 'my computer was custom' and they did not know what keyboard it had. The computer is definitely not 'custom', I simply selected it off their website. Basically they gave me a bunch of different reasons but said the only solution was to mail in my computer (~10 day turn around time) but they would not send a technician. I explained that I could not be without a computer this long and that was why I had paid for the onsite service.

They could offer no other solution and were extremely unhelpful. The first rep was meant to send a box to return the computer and promised to call me back and did not. I then had to call back and wasted another 2 hours going around in circles getting yet another set of reasons why they could not send a tech to fix my laptop. This rep kept saying because my laptop was 'custom' I coundn't have an on site tech. But could not answer why I was able to select that option and pay for it!

This is the second time I have reported fault on the same unit within two years, and the unit is the Sony Vaio CS series. I filled a complaint about the default in my laptop on the 18th of July and it was supposed to be collected on the 19th from my home address through UPS courier service. However, nobody showed up for collection. Then on the 26th(after a week), Tuesday, I handed over my laptop to UPS service as they turned up for collection and I thought I would receive it back within 5 working days, as promised. But on the 28th of July, I got a voicemail from Sony claiming that they have received the box back but not my laptop. So they were missing my laptop and instead of launching a tracker, they are telling me that they have missed my unit.

On Friday, July 29, I called them at around 12:00 PM to confirm exactly what the matter was and it took my whole day to convince them to launch a tracker for my unit with the courier service. A female named Joanna was supposed to call me back after consulting her technical center colleagues, but she never called back and kept me waiting. I was struggling to get information regarding my own unit as Sony would only connect the customer calls overseas and they would not pass the calls to any higher official or head office.

When I told them that I have to leave the country for good on Tuesday, the 2nd of August, all they could do was tell me that they cannot do anything but blame UPS for their fault. Today is the 1st of August and I feel hopeless as neither of the companies are ready to take responsibility of my unit. I blame only myself for a purchase with Sony. They have disgusting service.

All I can do is either leave my laptop, which I cannot do as it has all my academics, modules and a lot other important things, or cancel my tickets, which is almost not affordable.

I purchase a SONY Vaio computer package at Best Buy Pasadena, CA, on 7/19/05 that had a one-year warranty on it. The purchase price was $1,755.27. The computer soon failed within the warranty period and I was unable to get resolution through Best Buy or SONY. I was able to sent the computer to SONY for a repair, which is all that they offered, but the computer was returned and was still defective. I asked for refund or a replacement computer, which was rejected by SONY. SONY corporate cannot be reached and it appears to be by design that dissatisfied customers are only able to deal with overseas operators for customer service. The SONY headquarters in San Diego will not forward calls from customers to the administration or to anyone at the headquarters office.

I purchased a Sony VPCZ112GX/S with two-year extended service plan on 4/24/2010. I called in for a screen problem on 6/30/2010 and was told a mailer would be shipped for the return of the system.

Mailed system in on 7/5/2011. As of 7/28/2010, computer has not been repaired and the depot claims they are waiting on a backordered screen from Sony. No estimate of return of computer or way to get replacement from Sony.

I bought a Sony Vaio model VPCEA23EN in July 2010. Since then, my Vaio has been a frequent visitor at the service center.

In August, hard disk crashed for the first time. In September/October, it crashed again. By the end of November, the touchpad stopped working. They claimed to have repaired the touchpad, but it started acting crazy again after two days. Last June end along with a crazy touchpad, keyboard stopped working, DVD said power calibration error.

This is to answer Sony Corporation of America response: I do NOT agree with their response.

Early May 2011, I was able to contact Mike and a 2nd representative at Customer Relations to inform that the laptop in reference started to have software and hardware problems while the 5-year extended warranty was active. I also explained to them that the AON Insurance 5-year extended warranty that SonyStyle at Menlo Park, Edison, NJ had sold to me had expired in March 2011. Mike and the 2nd Sony Customer Relations representative promised that Sony and AON will honor the repair of the laptop or change it if they are not able to repair it even thought the the 5-year extended warranty had expired in March 2011 as the laptop started to show software and hardware problems while the the 5-year extended warranty was active. Then a couple of days later Sony changed its position and they refused to transfer several calls I made to contact Mike.

Now, Sony is saying that the issue is between me and AON Insurance. It is important to indicate that I bought this laptop at the SonyStyle store located in Menlo Park, Edison, NJ 08837. It was SonyStyle that sold me the AON 5-year extended warranty agreement. An AON Insurance representative indicated that they will not repair the laptop unless Sony ask them to repair it. Sony can not say now that they are not responsible as they were the ones that sold me the 5-year extended warranty. Sony and AON are showing lack of ethics in conducting business by not following the agreement.

My Spouse listened all conversations I had with Sony and AON Insurance representatives and she certifies with her signature below that Sony first agreed to repair the laptop or change it in the event it could not be repaired, under the 5-year extended warranty, as the laptop started to show technical and hardware problems while the 5-year extended warranty was active.

I purchased a Sony Vaio laptop model VPCF11JFX/B in January 2010. In June 2010, Sony recalled this model due to a faulty cooling processor and urged consumers to download a firmware update to remedy the situation. I have applied and done so. Unfortunately, the laptop continues to overheat and has now damaged the video display. On April 13 of this year, I contacted Sony Technical Support and was told they would extend my warranty in order to replace the faulty cooling processor, at their expense, and was given the option of either receiving a mailing box to send computer directly to factory for repair or I could take it to the nearest Sony Style store for repair. I was given a reference number and confirmed this information via a second call to Sony, this time to the In Warranty department. On April 28, I delivered my laptop to a Sony Style store and a day later (April 29) was told by the service technician my laptop was not under warranty. On May 2, I phoned Sony Technical Support in hopes of receiving confirmation of my recall extended warranty only to be told the original tech support person had made an error and would be retrained in Sony policy, as a result. I then spoke with a customer relations rep and expressed my disappointment with their inconsistent customer service.

On May 3, I retrieved my laptop from the Backstage department at the Sony Style store and was told out-of-warranty repairs such as mine would cost approximately $400-600, as the motherboard would require replacement. In the US, 233,000 of the faulty units are included in this recall, so I am certain my problem - the failure of the firmware update to remedy the faulty hardware part of which Sony was aware - is not unique. I received a phone call from Sony today (17 May) telling me my laptop did not have an extended warranty (a repeat of information previously shared). I asked the rep what new information she called to provide and she simply repeated the exact words. No acknowledgement whatsoever that her Sony tech and warranty colleagues had either transgressed policy by extending my warranty or that the conversation had occurred at all. As stated previously, I believe I am not the only person to have received this poor quality of customer service, due to an expensive flaw in materials installed in their products. To that end, I wish to be included in whatever legal action - a class action suit - may be taken against Sony in order to have the faulty part and the subsequent damaged part(s) replaced at their expense in a timely manner.

I could not believe what I have gone through today. I am currently in a business trip to Kuching, Sarawak. All of my company's representatives are using Sony products. I was convinced to use Sony laptop and wireless mouse. I bought Sony Laptop model : S series (VPCSB16FG) S/N : 27519579 7000715 and Service Tag : C6088KDD. And bought a Sony mouse model : VGP-BMS20 Bluetooth LASER MOUSE. I bought these two items in Kuala Lumpur (KLCC) and the outlet representative is so helpful and I had a great time and good service. They really helped me and solve all my doubt on my Sony laptop. They also helped me to operate my Bluetooth laser mouse. That was on the month of ending April 2011 before I travel to Kuching, Sarawak on the 4th May 2011.

However, when I reached here in Kuching, I could not operate the mouse and I have checked the mouse battery which are fine and has changed a new battery. But it is still unable to connect to the laptop. Thus, I called in to the Sony help line. They guided me to the supported section wanted to download the software from the web, again the Sony web does not recognized the Bluetooth Laser Mouse model : VGP-BM20. I don't understand! The mouse is bought at KLCC Sony outlet and the help line personnel asked me to go to Kuching's branch to ask for help.

Thank you to all of those who posted the complaints about Sony laptop computers! You saved me almost $2,000 and endless frustration with their customer service. I have told 21,404 people (through emails) of your experiences to hopefully save them the same fate as you all.

Sony's manufacturer's warranty and extended warranty are a joke. The little black plastic cylinder piece that is in the port where you plug in the charger to the laptop slid out and landed right next to me. It looked like it had broken off something on one of the ends. At first, I wondered where the piece came from but was finally able to figure it out. The computer still worked and could charge without the piece, but I contacted Sony.

The person I talked to said that this problem would be covered under warranty. I asked if there was any place in Minnesota where I could take it since I didn't want to send it off. She gave me a number, said it was okay to continue using it, and sent a shipping box nonetheless with a way-off expiration date in case I needed to send it in after all. In trying to contact the number, I found out that the place did not do Sony repairs.

To make a long story short, I sent it in because it started to heat where it plugged in and had trouble taking a charge. They will not honor their manufacturer's warranty and are charging me to fix the problem. In addition, they won't even take the time to listen to what I have to say. Instead, they put you on hold for long periods of time and transfer you to someone else who again puts you on hold and transfers you, and on and on. And every one of them says the same thing: "Our records show that this is a physical damage, which isn't covered under warranty."

But the bottom line is they are not even interested in what their customer has to say, only what their records show. Previously, I thought Sony's were great computers, but I know now that I will never purchase another one. I'm also trying to cancel the extended warranty that I purchased with the belief that if this problem happens again, I will be covered. I'm not confident that any problem I might encounter would be covered after this experience. After searching problems with Sony computers on the Internet, I am finding out that Sony has a reputation for poor customer service and problems with their laptop computers. I just wish I had searched prior to buying the laptop.

After spending so much time and money with Sony, I won't waste any more time so I will keep the story short.

I have spent 1,600 pounds on a Sony Vio computer. Once working in a plane, I have very gently touched the screen on a corner and the screen completely broke in half. Even that the computer was only 3 months old, Sony said that it was not a manufacturing problem and even that it would be the screen it's not covered by the warranty. They have asked me to send the computer to Belgium as they didn't have any repair center in London. cost 800 pounds on top of the 1600. The Sony agents were arrogant and had no desire to help or ease the pain of dealing with their rip off computer.

After one year, the shiny silver color started to fade away from inside where I was keeping my hands to type, remaining only some ugly grey plastic.

3 years on the hard drive had completely broke down with no possibility to be reformatted or recover any data from it. So my very expensive affair with Sony Vio, 2400 pounds was very disappointing and frustrating. I would not recommend to anyone to buy a Sony computer.

I bought new Sony Vaio VPCYB15AG/P netbook and within 2 days with usage of just 2 hours, the hard disk got bad sector. On complaining to dealer, they got hard disk changed without informing me. I myself inquired from Sony service center. They said there were 2 % bad sector so they replaced the hard disk. They should replace whole PC because it was factory built error and I got defective PC.

My Sony VGN 150g laptop has the same problems as the Dell laptops but not in the recall. It's been to the shop and back so many times. I talked to Sony back when I had a warranty and they did nothing about it. Now the laptop is down and I'm very upset with Sony just do not understand why others get a recall, a fixed laptop and Sony get away with another bad product.

Just like everyone else, my Sony (Model: VGN-AR520E) laptop equipped with an NVIDIA GeForce 8400m Gt quit displaying video, getting the exact same nvdmm.sys error as everyone else. I called Sony who informed me that my laptop was not covered in their recall. After arguing for two hours, they said that they needed to verify that it was an NVIDIA error. They sent me a box, and I sent the computer. A few days later, they call and say that it will be $600 to replace the motherboard. After several more calls, they refuse to fix my computer at no charge, even though everyone admits that there is an issue with these cards. It is absolutely infuriating to see people with the same exact issues as me--we were duped by these companies--and now, they are refusing to do anything about it.

I brought my laptops to trade in through the Sony Trade-In program. The sales representative told me that I would get $100 in e-coupon form towards a purchase of any Sony product. I asked him if that meant that I could buy a TV and he said yes. Therefore, I traded in four laptops getting a total of $400 worth of e-coupon money. However, I recently just tried purchasing a TV and was informed that the e-coupon was not applicable towards the purchase of a TV. It is only valid for laptops and have to be used separately. I feel misinformed and misled to making the wrong choices. The man did not know what he was talking about.

I have a Sony VAIO laptop and am in need of the Windows 7 recovery disc. When I initially called them, the customer service rep told me that it was on back order for three to four weeks. Undaunted, I went online and found that it was available on their website and ordered one. It said five to seven days for shipping. It's now been two weeks and counting, and I still don't have them. My first order had a "glitch" - or "the person on the phone shouldn't have told me he could deliver this." After my phone call this morning, I was on the phone for over two hours. They said I should receive my software in seven to ten days! By what? Pony express? This is the 21st century! You're Sony Electronics, supposedly the number one maker of electronics in the world. Your computers are down? There's a glitch? Seven to ten days?

I've placed several phone calls, been charged twice for my order, was lied to on the phone by supervisors who told me they had my software and that it would be "overnighted" to me, and that they would pay for it. It wasn't and they didn't. After not getting satisfactory answers by CS reps, I would ask to speak to supervisors, and would wait it out for 30 minutes and more (is this a strategy to get you to hang up?) only to get an equally ineffectual person. This is greed pure and simple. When I was on the phone initially to place my order, they didn't have the product. It wasn't going to be available for three weeks. On the website, they made you think they did. So you order it. Then you call customer service to find out where it is and they stall you for three weeks until you get it. In television advertising, they call it frontloading. Nice work, guys - that's synergy for you.

Within seven months of purchasing my Sony Vaio laptop, model VPCZ-11GGX, on June 2010, the video card adapter failed and it became impossible to use the laptop. I had purchased an extended service-repair package in addition to the one year manufacturer's warranty which covers on-site repair within 3-4 business days. No one contacted me within the stated time period and no repair was done. When I called Sony technical support to ask about the repair status, they apologize, file my complaint and reset the repair clock to zero! So after calling, I have to wait another three business days for someone to look into the issue!

Basically, Sony does not have any technical service in my state NJ and in most states in the US, so the warranty and service contract is a joke. It's just a way to take your money. As a result of this malfunction, I was not able to make several important business presentations.

My laptop has needed fixing from Sony 4 times already. The first time they had to replace it for a new one and the other 3 times they have just fixed something to mess something else up. The last time they "fixed" the hard drive and motherboard they broke a corner piece of my laptop. This caused the cables to be exposed and my computer to open up in the middle and expose everything inside every time I pick it up. It has become slow and shuts down by itself. I have spoken to 300 representatives to get it replaced or get my money back, and nothing. I can never get through to anybody. I have left more than 5 messages to their customer relations department and they always say they're going to call back but never do. I can't take this anymore. I paid almost $1000 dollars for my laptop, and it feels like I bought it for $10 dollars. It's sad how Sony is supposedly one of the "best" electronic companies and they have the worst customer service and not very good functional laptops. I am so disappointed.

In December of 2009 I purchased a Sony Vaio laptop for my daughter to use in college. The cost of the laptop was $697.11; it wasn't a cheap one. On September 23, 2010 (9 months later) the hard drive crashed. The computer has a 12-month parts and labor warranty. The problem with the hard drive was determined by a reputable computer company in Starkville, MS where my daughter attends the university. I contacted Sony on that date and advised them of the problem. I was told that they would ship out a replacement hard drive within 2 to 3 days and I should receive it within 10 to 14 days. I asked if I could pay for expedited shipping since my daughter had a lot of research and other documents for school on the old hard drive that she needed badly and the technician installing the new drive was going to try to salvage the data. The answer was no, they could not ship the part in any other manner.

On 10/06/10, when the hard drive had still not been received from Sony, I called them again. I was advised that they had conducted some sort of software upgrade on their own business system and that the hard drive had not yet been shipped. Again I was told it would be shipped in 2-3 days with a delivery time of 10-14 days. I went up the ladder through three supervisors before I finally received a commitment of a delivery time of 5 to 7 days.

On 10-12-10, when the hard drive had again still not been received, I called Sony back a third time to get a tracking number of the part. I was eventually told, some 25 minutes into the call (most of which was on hold), that technical support could not provide the tracking number and they would have to transfer me. Finally 33.21 minutes into the call, an employee answered the phone and advised me that the hard drive had still not been shipped. I admit I went ballistic. It should also be noted that Sony had not contacted me back either time to advise the hard drive would not be shipped; they just left us hanging. So now almost 1 month later and further into the semester my daughter still cannot use her computer because Sony cannot complete a simply task of shipping a hard drive that is covered under warranty.

I will never purchase another Sony product of any kind because of this customer service experience. Any company can have a defective part or product. What separate the good companies from the bad are what they do about it. Sony Customer Service is without a doubt the worst I've ever had the misfortune to deal with.

In August 2009 my daughter purchased a Sony Vaio laptop from Best Buy. Shortly after, the fan that cools the unit started making unusually loud noises. After a few attempts to call support herself, my daughter asked me to take care of the service and call myself. I called Sony on October 29th and they initiated a service request to have the fan replaced under warranty. I was told a technician would contact me in 2-3 business days. I called again on November 3rd, after not receiving a call, and was told they were escalating the call and, again, would have the technician contact me in 2-3 business days.

I contacted them again on November 9th and they gave me a new event ID and said they would have a special team work on my case. Since then, I have called two more times, each time I was told it will be 2-3 business days before they would contact me. Two calls ago they suggested I use their Depot Service in which they send me a box in order to send the laptop in and after it is fixed they would send it back to me. This process would take 5-10 days. I told them I wanted a resolution faster than that and they told me they would have the technician call me within 2-3 business days. Today was the most recent call. After almost an hour, they took my call, put me on hold to read the notes, and after I asked them for a supervisor they put me on hold again. At the 67-minute mark they put me on the phone with customer relations, after which I was apologized to frequently, but the solution was still to use their Depot Service. I asked for his supervisor and was put on hold again. Finally I talked with Megan, who assured me she was handling this escalation herself and she would call me by Wednesday (which is a nice way to say 2-3 business days). All told, I have now waited 45 business days with not even a single call initiated from Sony. The 94 minutes I spent on the phone is the second time I've called them on their non-toll-free line for a total of 3 hours in tolls.

Two years later, as I am using my Sony Vaio for the first time this year, I think people should be aware of Sony's horrid return policy, wasteful spending on protection, and extended protection plans, and their customer service which ranges from bizarre (as in the guy had to be high) to intentionally or ignorantly rude. I have never experienced anything but polished, educated, well trained service from companies. Sony acted like a bunch of thugs.

I was given a Vaio Notebook for Christmas a couple of years ago and didn't want the Media Center Edition which is useless to me. As soon as my parents left after Christmas, I called to return it (and actually made contacts prior to that). Not only do I still have it, but they changed the product number within months (and said they do that often). This made me wonder if it was outdated when I got it; yet, it was a couple thousand dollars.

I called and spoke to everyone with no satisfaction. It doesn't even have Word on it. I even spoke to one guy who said his girlfriend's boyfriend died under the Christmas tree when I said I received this for Christmas - very bizarre. I purchased an extended plan hoping that might help me return the product as they told me on the phone - wrong.

I eventually sent faxes to "Sir" Howard **" to which I finally (a good year later) received a very unpolished loud and rude phone call from some woman in his office. She acted as though she really thought she was a tiger. She was probably his secretary. I laughed after I got off the phone. Thug. I eventually faxed every Board ** published on his profile that he was on (and I was informed by two he was no longer on) to inform them of the nightmares of dealing with Sony (since I couldn't reach anyone at Sony to help). I even contacted the hospital at which it seems his wife might be a doctor, to see if I could reach the main offices any way possible. I do not believe customers should be treated rudely, and perhaps it's changed. But the attitude at the time was haughty rudeness. I would never deal with Sony again.

Two years later, as I am using my Sony Vaio for the first times this year, I think people should be aware of Sony's horrid return policy, wasteful spending on protection and extended protection plans, and their customer service which ranges from bizarre (as in the guy had to be high) to intentionally or ignorantly rude. I have never experienced anything but polished, educated, well-trained service from companies. Sony acted like a bunch of thugs. I was given a Vaio notebook for Christmas a couple of years ago and didn't want the Media Center Edition, which is useless to me.

As soon as my parents left after Christmas, I called to return it (and actually made contacts prior to that). Not only do I still have it, but they changed the product number within months (and said they do that often), which made me wonder if it was outdated when I got it; yet, it was a couple thousand dollars. I called and spoke to everyone with no satisfaction. It doesn't even have Word on it. I even spoke to one guy who said his girlfriend's boyfriend died under the Christmas tree when I said I received this for Christmas—very bizarre. I purchased an extended plan hoping that might help me return the product as they told me on the phone. Wrong.

I eventually sent faxes to "Sir" Howard ** to which I finally (a good year later) received a very unpolished loud and rude phone call from some woman in his office. She acted as though she really thought she is a tiger. I laughed after I got off the phone. Thug. I eventually faxed every Board ** and published on his profile that he was on (and I was informed by two he was no longer on) to inform them of the nightmares of dealing with Sony (since I couldn't reach anyone at Sony to help). I even contacted the hospital at which it seems his wife might be a doctor to see if I could reach the main offices any way possible. I do not believe customers should be treated rudely, and perhaps it's changed, but the attitude at the time was haughty rudeness.

I would never deal with Sony again. There were no damages other than our Christmas being ruined and never forgotten. A 78-year old father and mother trying to give me a nice gift since I give them nice gifts every week of my adult life, me being stuck with this computer and losing money on service plans and programs for the computer, and far too much wasted time.

Sony has failed to fulfill an order by MicroCenter of Houston for a 2008 Sony Vaio laptop replacement battery for over 30 days. It is a simple laptop battery. What do they expect their customers to do without a battery.

No more Sony's for this consumer! I will have to buy a replacement laptop.

I purchased a Sony Vaio computer on 8/21/2010 from BestBuy. They did not have it in stock so I had to wait. I picked it up on 8/29/2010. I did not open it until the middle of September. It then crashed at the end of September. I brought it back to BestBuy in the beginning of November. I then paid them to fix it for me. They said it was not under warranty. BestBuy called us and said they needed the recovery disk.

My wife called Sony for the recovery disk and they said it was under their warranty. Sony then said to take it back from BestBuy and call them. We did and called Sony on November 7, 2010. Sony ordered parts on Oct. 18, 2010 after going through their technical support and doing several things on the phone to my computer that didn't work--F8, F12 and all that good stuff. My case number with Sony is **. They still have not gotten back to me and I have made at least 10 phone calls to them.

They don't even have a complaint number to call or respond to my issue. Every time I get through the phone, person is in the Philippines or Central America. In NY State we have the lemon law. As you can see that the delay cost time on your warranty and delay mean less chance to use the lemon law to fix the problem. I want to speak to someone in the USA and have the computer fully replaced with a new one! I am on vacation next week and will be outside BestBuy with a sign saying not to buy Sony!

I bought a Sony Laptop Model VCPEB15FM. From the beginning, I had problem with the power connector. It was loose and often there would not be any connection resulting in no charge. I took it to the local repair shop and they told me that this was a common problem but they were not sure when they would be able to get the part.

I called Sony Support and got lucky the first time when I got thru to a live person. They sent me a box (Fed Ex) and instructed me to send it to their service center. It has been two weeks since I sent it back. Fed Ex indicated that the box has been delivered but Sony website indicated that they have not received it. I am trying to get thru to a live person and have been on hold for 1 hour and 28 minutes already. I will never ever buy anything Sony especially computer again!

My Sony VGN FW235J: several keys have fallen off, the cursor has a mind of its' own, and now the outlet in which the power cord is inserted cracked off the PC (no the unit was not dropped or abused). The power outlet was a problem from the day I bought the unit but I was told the creaking heard when the unit was opened and closed was normal.

Called Sony, spent nearly two hours on the phone with Indians (or where ever they were) in Sony customer service, from one person to another, all giving me scripted answers, with the only resolution being I send them the PC and they would fix it for a minimum of $200+ plus shipping. No negotiation, no willingness to talk about a product defect, zero. The service was disgusting and that is it between Sony and me. They have a blame the customer mentality. I will have to incur a cost of $150 plus shipping and repair the PC myself.

I purchased a laptop (model US-VGN-SR90LBOM) on 12/29/09. It was delivered a few weeks later. Since then, I have had 4 service calls, each resulting in my inability to use the computer for weeks at a time.

Most recently, on 12/17/10, I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could.) Sony represents that within 3-5 business days, someone will contact consumers with issues to fix the problems. On the 5th business day, I began calling Sony to inquire as to the status of my repair. I called Sony each day and was told that the hard drive was shipped to the company that Sony contracts to perform the actual service.

Later that day, I went to the Sony Style store, with the laptop and requested help. I was told by the store that they would escalate my service request and test my PC, so I left it with them.

On 12/1, a full 14 days after my 1st call to Sony, the store rep told me that Sony had not yet given an answer as to when my computer would be fixed, although, he did learn that the hard drive was on back order. At this point, I told the store rep that I could not wait any more for my computer. I also called Sony and told them that I was going out to buy another PC, as I could no longer wait for them. I then returned to the SonyStyle store and picked up the laptop.

I then purchased another computer and was up and running later that day.

On 12/3, now 16 days after my 1st call to Sony, the service company called to tell me that they had received a hard drive. At this point, I reiterated that, this was the 4th issue requiring service on this PC, after spending countless hours calling Sony and visiting the SonyStyle stores, not receiving any calls or updates from Sony, and being without my PC (necessary to run my business) for over 2 weeks. I had already purchased another PC and wanted my money back.

I purchased a laptop on 12/29/09 and it was delivered a few weeks later. Since then, I have had four service calls, each resulting in my inability to use the computer for weeks at a time. Most recently, on 12/17/10, I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could). Sony represents that within three to five business days, someone will contact consumers with issues to fix the problems. On the fifth business day, I began calling Sony to inquire as to the status of my repair. I called Sony each day and was told that the hard drive was shipped to the company that Sony contracts to perform the actual service.

On 11/24, seven days after reporting the hard drive crash to Sony, I asked Sony that my issue be escalated. On 11/26, nine days after reporting the incident and still not receiving even one follow-up call or email from Sony, I finally contacted the service company who told me that no parts had been shipped by Sony. Later that day, I went to the Sony Style store, with the laptop, and requested help. I was told by the store that they would escalate my service request and test my PC, so I left it with them.

On 12/1, a full 14 days after my first call to Sony, the store rep told me that Sony had not yet given an answer as to when my computer would be fixed, although he did learn that the hard drive was on back order. At this point, I told the store rep that I could not wait any more for my computer. I also called Sony and told them that I was going out to buy another PC, as I could no longer wait for them. I then returned to the Sony Style store and picked up the laptop.

As this was now the fourth issue requiring service on a new laptop (purchased directly from SonyStyle.com, which was less than 1 year old), I am entitled to a refund of my money. I told the rep that I wanted a refund, as I could not work anymore without a PC and would now be forced to go out and buy another. I then purchased another computer and was up and running later that day.

On 12/3, now 16 days after my first call to Sony, the service company called to tell me that they had received a hard drive. At this point, I reiterated that this was the fourth issue requiring service on this PC, after spending countless hours calling Sony and visiting the Sony Style stores, not receiving any calls or updates from Sony, and being without my PC (necessary to run my business) for over two weeks. I had already purchased another PC and wanted my money back.

Back in January 2010 of this year, I purchased a 120 GB PlayStation 3 from my local Target store. About 7 months in to owning this machine, I realized that something in the disc drive was causing streaks and leaving scratches on any discs it played. After noticing this issue around early August of 2010, I called the PlayStation 3 tech support at ** and told them about the console and how it was scratching my discs. They gave me the service request number of ** to send in the console. I received it back around late August/ early September to find the issue still there, with it still leaving streaks on any discs and scratching it as well. I called back the tech support number and they assigned me another service request number of **.

I received the console back around late September to find the issue with the console scratching discs still there. I became extremely frustrated and angry at this lack of progress so I called the tech support number again to inquire on this issue. The representative I spoke to told me that from the notes their service department left behind on the two service request numbers, they made no repairs because they claimed that the PlayStation 3 was not scratching discs at all and that there was no problem with it at all.

After this, I was transferred to a supervisor who gave me the third request number of ** and told me to contact their corporate office at ** to set up an exchange for a different console. After making the call and sending it in a third time, I called to inquire on the exchange status which was met with mixed results. I do not remember their names, but many of the representatives I spoke to were incredibly rude and said that they wouldn't exchange my console or repair it unless they felt like it.

They said in addition that their service department makes every decision regarding repairs and exchanges so there was no guarantee that it would be properly fixed or replaced, saying that I would have to live with the issue if they did not decide to address it at all. Because of their comments, I contacted the Better Business Bureau about this issue and was assigned the case number of **.

Shortly after filing this complaint and they promised me that my third time of sending the console in would be my last. They would carefully analyze the issue and give me a replacement that will never do anything like this anymore. I later on got reassurance from someone else in corporate by the name of Yolanda(? ) who told me that the service department was analyzing the issue thoroughly because I had it sent in so many times.

Later on I started to call the corporate number for inquiries regarding my issue. A woman by the name of Holly was incredibly rude and started to yell at me the entire time. She stated something about how they would not fix my console because they did not have my damaged discs as proof to properly address the issue and tried to threaten me that I was impeding the progress of getting the console fixed because they did not have the discs.

After filing a complaint about her, I got a call back from corporate and they told me they told me to send in my damaged discs for replacements. I did end up getting replacements for two DVDs later on and I got my console back shortly after around the end of October. Upon receiving the exchanged unit the third time, I realized that it was a lot worse than my original console. Not only did it streak up and mark the discs, it instantly scratched up any discs that went inside of the disc drive.

I was so incredibly angry and frustrated with having to send my console back and forth for over 2-3 months with no progress so I filed another complaint with the Better Business Bureau under the case number of **. I requested for them to replace my console because I realized that sending it in for service would do nothing at all. I ended up getting a response back from Sony stating We covered all his issues and requests that he brought to our attention I hope that this will put closure to this issue at this time.

I tried making another demand to getting a new replacement, but Sony refused to comply at all. I called the BBB representative who was in charge of my case, Deborah ** and I asked her what I could do, but she said there was nothing I could do and that I was one of the hundreds who had contacted the BBB to try and get a problem with the PS3 resolved with no success at all.

Due to this, I had to send in my console a fourth time around the end of October under the service request number of 1-268854311 and they told me that it would be sent in under a green label where through analysis would completely fix my problem. I discovered that I had another set of 7 DVDs damaged by the console, so they gave me the service request of 1-268940026 to send them in for analysis and replacement. They never replaced the DVDs for me and I ended up getting them back in even worse condition with the box damaged and discs in even worse condition with numerous scratches.

A very helpful and friendly corporate representative by the name of Anthony told me to send in pictures showing the damage and that he would see to it personally to get it replaced for me along with having my console properly fixed as well. After he received the pictures, he told me he would get involved and get them replaced for me. He also went onto say that because I spent so much time sending it back and forth, my warranty which expires in January of 2011, would be extended for about 6 more months because of my hassle.

He left a message on my phone later on saying that through analysis showed that there was nothing wrong with my console at all and that it did not damage any discs in anyway (which is a complete lie, because I had experienced many problems). But because they found no problems, they would still give me a refurbished replacement as a sign of goodwill.

I received my console back after the 4th send in recently around December 1st to find that the problem was still there, it still streaked and scratched discs so I called back to inquire more information from Anthony on the morning on December 3rd. This time around, he was no longer friendly, he was incredibly rude and did not try to assist me at all or even listen to me during the duration of the phone call.

He said and insisted I was lying about my console issues and that I only did it for almost 3-4 months because I wanted attention and had nothing better to do. He even went onto say that it was impossible for the console to be problematic because through analysis proved there was nothing wrong and basically told me to stop calling them for repairs because they had nothing else they could do for me and that I am out of luck even though I still have about a month left of my warranty.

Anthony also said that he had the same PS3 slim console as me which was problem-free, which automatically meant that mine had no problem and that I was just lying to him. He also said my DVDs would not be replaced because there was no sufficient evidence to prove they damaged it (even though the pictures I sent to him clearly showed it) and because the people in the attention fulfillment department were his best friends, there was no conclusive evidence to show they damaged it (isn't this bias?).

He tried to suggest that the discs were damaged by me purposely so that I could get new ones for free. After screaming all of this to me over the phone, he told me not to call anymore because they would not want to do anything at all, because nothing can be done at all, so I hung up on him. After going through all of this for over 4 months, I have become incredibly frustrated almost every day and incredibly angry as well. I asked an attorney I knew about whether or not I can sue them but she told me taking this to small claims court would only waste my time. I contacted my local news station's consumer watch and they are investigating this issue for me to try and get a full refund or new console for me but since I only get updates once a week, I am not sure how far along their investigation has gone.

I took my Sony VAIO laptop for repair, at Fry's Electronics about a month ago, because the unit crash and won't come back. I was also surprise with a comment of the technician at Fry's Electronic about a missing screw in the unit. My wife picks it up and I was in awe when we got it back without any paper work about the repair. The unit stay in the Sony repair center for six weeks and when I got it back after a month I am trying to do some upgrade and it won't let me because it is asking me for a administrator password which is me, I did not notice that it is a flaw in the program, because it let me get in and surf the web w/o any problem.

When I installed a wireless program so I can use it all over the house w/o dragging the chord, the system will not accept a wireless connection, and the system keep logging me in as a standard user when I made an account as administrator from the beginning. This is my second Sony computer, I have a Sony Vaio desktop before and I was unhappy with the unit because it crash after the warranty expired. I don't know why I end up with another Sony unit; I ask myself this question every time. I demand a replacement unit while it is under the warranty because I am suspecting I bought a refurbished unit when I paid for a brand new one. Please help, my warranty is going too expired pretty soon. My cell is ** and you can call me or text me for any progress in this situation. The technician Theresa wants me to do a system recovery, but I feel that it will be bad after a few months again and I will end up with a non working unit.

I purchased a Sony VAIO Z1290X. Design is great, but Customer Service makes it impossible to consider buying another. Issues began when I wanted to install an internal broadband card. I was directed to send the computer to Sony Repair in California.

Sony lost the computer, then represented minicard would be installed next day, then lost computer, then stated they would return it, then stated they had completed work and needed authorization for higher charges, then that no work was done and prior estimates were $700 too high. You get the picture. I still don't have my computer back and expect that it will no longer work when I do see it again. All this on a computer that was a couple weeks old.

Sony Customer Service and Repair have to be the worst in the industry. Do not buy Sony if you use the product in business and can just forget any product that needs any upgrade or repair.

May 2010: I ordered Sony VAIO VPC-EB190X laptop. It arrived 2-3 weeks later.

Fall 2010: It began to crash randomly. Then the black screen comes up and says the system has not shut down properly, etc.

November 2: I spent one day on phone with Sony customer service. It took another day to back up data, do a system restore, reload data, etc.

November 10: System crashed again. I called Sony and was told that the problem was likely the hard drive and I would get a technician call within 3 business days.

November 15: No call. I called Sony again. I was told I would get a call in 3 days.

November 22: No call. I asked that the complaint be escalated. I was told I will be called in 3 days.

November 26: No call. I spoke to someone in customer relations. He said he will call the next business day to determine whether my hard drive replacement had been ordered. I am not optimistic about how this story ends.

I would not recommend a Sony laptop due to poor product quality and customer service. I support a 1,100-member group and have 300 transactions I now need to record immediately on QuickBooks on this computer.

Multiple problems with my Vaio fll series purchased April 2010 for $2,100. I've had many problems with the laptop since I've purchased it and had to deal with horrible tech/customer relations. Sent Vaio in for I-Link repair unit came back broken after noticing the i-link port was not working when I decided to use it. It was cracked after service from the service centers repair. Had to beg from a supervisor (Celeste) to have on site tech to come to my home for repair of the main board. Tech came to my home on 11/12/2010. Installed new mother board around 9am. I tried to use the laptop around 4pm PST and it would shut off after seconds of use. Called Sony tech many different times after repair conducting troubleshooting methods by Sony tech with no success. Long story short, the tech did not apply thermal unit to main board CPU properly. Laptop CPU will get to a blazing 100c before shutting off.

Called Sony tech, told them what I've found out by using a certified Intel thermal sensor software monitoring tool. They initiated in home tech repair a total of 4 because the first 3 were cancelled by Sony for only reasons they only know. I demanded to talk to customer relations to bring light to the matter. Their service advice as follows. Sony won't replace laptop for these problems. They are doing guess work to resolve the issue. This laptop is problematic and Sony knows this. Since, it overheated, they won't install the parts that overheated which will succumb to a shorter lifespan due to the hot conditions.

When my warranty expires that will be the end of my laptop if it breaks from the service tech's mistake due to faulty labor and or parts. Sony re initiates service in home on 11/16/2010 to be rescheduled. I have to literally beg to get to the correct department which is the Philippines to straighten this mess out. Sony says, they will order a part and I must wait until it arrives. They will order a part that won't help the effected CPU only the heat sink will be replaced. they were going to order other parts such as fan and memory stick which both work I now must wait another week.

I begged Sony for a new laptop or an identical replacement, since the monitor screen is now going out too and because of the lack of quality of workmanship which I paid for. My laptop is not repaired and I can't use it at this time. The techs are from foreign countries and get info mixed up in their database, so I have to reexplain my situation every time I call Sony. This vpcf1190fx also had a recall on the main board due to overheating and they stated a bios update was all that was needed. I'm so disgusted with this and I promise never to buy another period.

I purchased a new CW190X VAIO laptop from Sonystyle. Nine months later, the hard drive stops working. I contacted Sony for warranty repair. Sony sent me a new hard drive and original restore discs. I installed hardware and software per directions. Windows was unable to load. I called Sony and I was told that a technician would call me to come over to the location to fix the laptop. I did not hear from the technician for 1 week. I reported this to Sony, customer service said that they will make an urgent work request for a technician to attend to the problem. Another week goes by. I reported this to customer service and I am told that a technician request was never made. This makes me mad. The operator said that he has made an onsite technician request.

I purchased a laptop last November and it would freeze all the time. I am a professor and sometimes it would freeze during my lectures in class and I had to restart. I took it to the BestBuy where I purchased the product along with a two-year extended warranty. Each time they kept it for three weeks and returned it without fixing the problem.

Then I gave up on BestBuy and I contacted Sony customer service directly about two months ago. They tried to fix it online, but failed. Then they said they will send a technician within 48 hours. It's more than a month now and no one has contacted me. I keep calling them and they keep telling me I need to wait for another week. Sony's customer service is a joke. I think they are just delaying intentionally till the warranty is over. It cost $500 worth of money plus a lot of time on the phone with Sony customer service and back and forth to BestBuy customer service.

I have purchased a very high end machine from sonystyle.com for a price of $2589.46 and problems started occurring from the first year onwards. Just to be at a safer place, I also extended my notebook service plan for one more year costing around 200 bugs.

My experience was very bad, even after purchasing a notebook on very expensive price I landed up paying a very huge price and my machine motherboard crashes in just 3.5 yrs. First problem is my notebook battery backup goes down; then I took extra capacity battery costing another 300 bugs. Problems doesn't stop even it continues further.

Second year, they called my laptop for repair and found so many issues inside. My extended warranty helps me here and Sony have replaced so many parts inside the notebook. I thought now at least my notebook will not create any further issues, but again I am wrong. Now I notice another issue pops up. My Sony laptop base was started generating extreme heat at the bottom; then I try to troubleshoot by myself and finally I see lot of blogs and reviews shows up on the internet which states it is a very known problem with most of the VAIO series which uses internally NVDIA chip for all the graphics stuff. Because of the extra sensitiveness of the chip, it is basically impacting and damaging the motherboards from inside.

Pertaining to the same problem, Sony have recalled many notebook models just because of the NVDIA chip being used at the motherboard level and they have replaced the motherboards of many customers who complained to them about this issue. In third year, I got the same problem in my VAIO notebook and all green lines started appearing on the display and the laptop base becomes very hot. Finally, the display stuck. I have reported the problem to Sony and this time they want me to send the laptop again for review. Finally they said that my motherboard and the video card is crashed and send me an estimation of around $700 to fix the same. They said since I am not under manufacturer warranty, I would not be covered even though it's there design flaw. I was very upset that even after spending $3000 plus on my high end VAIO notebook, I ended up finally with a crashed motherboard in just 3.5 years.

This is the laptop quality that Sony is providing to their end customers. My personal suggestion: don't never ever trust any VAIOs in my future and I would request all others to be extremely cautious before taking any decision to purchase it. I have no option left on my notebook except putting them into trash and get a new one. VAIO's notebook has a very short life. In just 3.5 years, my high-end SONY VAIO notebook motherboard and display card crashes and finally make my notebook unusable.

This is one of the worst stories that could ever happen to anyone. My intention is to tell my story to all those professionals who use computer laptop as a critical instrument. I purchased a Sony Laptop ( Model Number VGN-NW150J) with its Viocare system in the end of September 2009. I started using it in Aug 2010. The computer had problems. I would call customer service and they would tell me do this and that. In Oct 2010, computers monitor was black. They told me to reboot the computer and press the F button 15 times to make it come back.

In Oct 2010, I flew from my state to sit for one of the California Bar Exams. In between flights, I tried to check my hotel and realized computer is dead, no electricity would turn it on. I called customer service and they told me it is motherboard that has been crashed. I went on a blood battle with them for two days before my exam. They agreed to lend me a laptop. I went to store, (Americana St, Glendale, Sony style center). They charged me US$100 and lent me a laptop. On my hotel, I realized the laptop was defective in mouse because it was a display model. I called the store and the Sony tech support to get it fixed. It was not fixed. I sat for the exam and the problem was intensified. The mouse would jump around every 12 seconds. I was in the worst time of my life. My fingers were cold and my mouse was jumping is all I remembered at Pasadena Convention center 300 East Green Street, Pasadena, CA 91101-2308.

After days and nights of talk to Sony, they want me to pay for the repairs, a computer that is garbage in my eyes. I will only buy Apple from now on. And I will file against them any possible place I can. If you are a professional, do not buy Sony laptop. If you have data that need to be protected, if you need to use your computer in a serious manner, not just games, do not buy Sony laptop. For years, I bought Sony product. For years, I backed them up. They will never care for you. They will throw their defective products to you and leave you with misery. You will regret dealing with them. It would affect you when you least expected.

We purchased a Sony Viao notebook on July 19th from the Navy Exchange for $389.00. The computer crashed on August 31st. We called Sony support and the representative tried multiple times to assist my daughter in repairing the computer. After several attempts to fix the computer, he advised we would need to send the computer in for repairs. My daughter is a school in Fairfax, GMU, so I ask for the box to be sent there and gave them the address. The boxed did not arrive so I called again to be told the box was not sent and a new request for a box was made. I had to wait for 7 business days each time for allow for delivery. The box did not arrive again so I called and at that point was told there is a Sony store at Tyson's Corner that we could take the computer too.

If I had been told this the first time, we would have avoided this first delay. My daughter does not have a car at school so she had to arrange for a ride to the location and dropped the computer off on October 6th. I called to check on the status a week later and was told they needed to order parts, a new hard drive and memory card and that all parts were on backorder and they did not have a date when the parts would be in.

I asked for a manager who told me that all the Sony parts were on backorder and I would just have to wait. I have made multiple calls to the Sony location to be told either a technical lead is not there or at lunch, etc. During a call last week, I was told the parts were in and the computer would be ready by the weekend. When I called last Friday, I was told the parts were not in and there was still no ETA. On 11/3 (event #**), I called the Sony support center xxx xxx xxxx to escalate the issue and spoke to Jeff rep #xxxx who also called the Sony store to be told there was not a technical rep on site and he would have to call back at 10:00 the next day.

He advised he would do so and call me back. I did not get a return phone call. On 11/4, I called Sony support once again and was told Jeff did not open a work order. I then asked for a manager and after being on hold for 20 minutes, I hung up. I then called the Sony location again and talked to Robert and he looked in the backroom and didn't see it. There is no technical person there today. Call back tomorrow. I need assistance with getting this computer fixed, mid-terms are next week and it will be time to register for spring classes.

Called Sony for minor physical damage. Power switch was not working. Sony sent me box and I sent my laptop in. I was charged about $100 and told I shall get an estimate soon. No call came. I called Sony support 10 times over 3 days and was shuttled between Sony Simi Valley and Sony San Diego. Each center repeatedly ensuring me that my comp is with the other center.

I have no idea where my laptop is. Neither does Sony. They tell me about restricted ability and data access to track my machine. I am extremely disappointed and frustrated with Sony repair and will never buy any Sony product again. All my technology purchases have been Sony but never again. My experience with them has been so bad that I intend to actively convince my friends never to purchase Sony again. Been given the same numbers and reassured that finally they have sorted the issue, but then again told that the other center has messed up. (Please call them and this time they will find it). I asked them to register my complaints and my conversation details, seems to make no difference. Their is no accountability.! Their call center are in the Philippines, where nobody can account for anything. They follow a pre-formatted call center support training procedure, where they are polite, but of no help.

Laptop was sent in for a computer fan repair. One week later, a tech called me stating that the hard drive also needs to be replaced (free of charge). I just found out that the hard drive is on backorder! I never asked for a hard drive repair and believe they damaged it during diagnosis. I am not getting any help from Sony at this point and they don't know when my laptop will be shipped back to me.

Sony products totally suck and customer service is just terrible. I bought a laptop less than 3 months back. My hard drive failed and I called the customer service division. They diagnosed the problem as defective hard drive and told me that they are sending a new hard drive. The rep was prompt to remind me that "If we do not return the defective hard drive in time, they would charge my credit card". I made the call on Sept 21st, 2010. No,w it is October 6. I still have not got the hard drive. All my calls to customer service, which of course is based in India", has been extremely frustrating. "Sony is having a system upgrade and all customer issues are messed up". Let me check if I can see an order to send you the hard drive in the system".

When we ask them to escalate the call to their supervisor, they don't. They do not give the calls to their supervisor! Last week when I called, I was told, my hard drive should be with me by Mon/Tue of this week. It is already Wednesday today and when I called, I am getting exactly the same answer, "It will be with you by Mon/Tue of next week".

Here is my assessment of situation. For making the products cheaper, they are going to cheaper locations and cheaper processes, whereby an inferior product is produced. For further cost savings, they further outsource the call center's to locations like India. Bottom line is that we are now getting inferior products with inferior service, all coming under a major brand name like Sony. Buyer's beware, stay away from Sony. Lousy products and lousy service.

It's known my laptop has a known issue with fan grinding. I verified that on Sony site. I called Sony to get issue resolved. A tech came to my house and replaced my fan. After that, the laptop wouldn't turn it on. I called Sony. Some Indian guy told me he would have a tech come and replace motherboard that was yesterday. Today, I got notified that they weren't going to have a tech come over. I would have to ship it to San Diego. I told them that I needed a supervisor. I didn't get anywhere with her.

I ordered a fan for my Sony laptop two weeks ago. They said that they would email me once the fan has shipped and specified that it should not take this long. Worse, nobody has been answering my calls because Sony is adjusting their website or something of the nature. This is the worst customer service I have ever received and I did not expect to wait this long in order to receive a fan that should have been mailed already.

I got a Sony Vaio e series laptop on 27/08/2010. Within 15 days I got a problem of OS and hard disk. It took 15 days to replace it for them and new problem has started again that is blue screen error. This problem troubled me allot, I took it to service center. They have not responded properly and this service center of is horrible that I had ever seen.

I bought a Vaio laptop (model No. VG-SR590) in November 2009. I bought online then shipped it to my brother in Palm Beach and then he took it to Jamaica for me. Then, about May 2010 nothing could be seen on the screen. Since the warranty was not up on the item, it was sent via my brother again and then to Sony for repair, only to be told by Sony that the screen was damaged because of improper usage.

This is a load of rubbish. This machine is used solely on a study desk by an IT professional. There is nothing that was done to damage this computer and after spending hundreds of dollars to send the computer to the USA from Jamaica and then four long-winded and useless telephone calls to Sony, the only way they will repair the computer is if they receive US$600 plus tax which is 75% of the total cost of the machine. This is rape(!) of the consumer. T heir customer service is trash giving me a telephone to call for help which can only be used if one lives in the USA (866-942-9667) I live in Jamaica. I really and truly think that the computer should have been fixed; it is still under warranty at the time it was returned to them instead of their sending the laptop unfixed. This is poor, poor, poor consumer relations.

Worst product, inferior parts quality, and bad service. I bought a Sony VAIO in the month of April 2009. My laptop was suddenly shut down. I went to the Lajpat Nagar service center in New Delhi. They received my laptop and after three days, they called me saying that the set is okay. I picked it up on 31 Aug 10. Interestingly, they said that there was no problem at all. They once removed the battery and the set was running. I took the set home. After reaching home, it was not starting.

Again, around 3 Sept 10, I took my set to Lajpat Nagar service center. They kept the set and on 7 Sept 10, I received a call that my set is ready. After asking what was the problem, they said that the fan has been replaced. Now, everything is perfect so I went home. On the first day, it was working fine but on the second day, it was completely dead again. I called them about the same problem and took the set back to Lajpat Nagar on 11 Sept 10. In the evening of that same day, I received a call from the service center that the motherboard is faulty and it has to be replaced.

According to them, that will cost me around Rs. 15,000/-. I mean, what is this? Did I make any crime buying Sony products? It has passed only one year and the mother board is now gone. I spent around Rs. 55,000/- for what? Look at your service department and at their quality and efficiency. They did not trace out the problem three times. They got paraded and now, they are saying something else.

The reply I received from Sony India: "The VAIO (Model: Vgn-cs24gh / Serial Number: 7002706) was received for service support at Sony service center, dated 27 Aug 10 with symptom dead (no power). Upon inspection of the set by our engineer, no symptom was observed. The set was kept under observation for three days and delivered to you on 1 Sept 10. We have received the set again on 3 Sept 10 with symptom automatically shut down. The fan assemble was found defective. The repaired unit was collected by you on 7 Sept 10. The set is recently received on 11 Sept 10 with the symptom dead (no power). Upon inspection, it was observed that the motherboard is defective and needs to be replaced; therefore, initial estimate of Rs.15,095/-. It was informed to you on 11 Sept 10 which was not approved by you."

I request the Indian consumers not to buy any Sony products because all the products are made in China. The parts are defective, the quality of the products are very bad, and the after sales service is horrible. It is no longer Sony Japan. Now, it is Sony China. They do not have control over the quality.

I bought my Sony Vaio just over a year ago. One month before the warranty expired, my laptop just died. I couldn't even turn it on. There was no light, no noise, nothing. After called Sony, and went through all the headache with customer service, they sent a tech over to repair it. I thought the problem was fixed, but 2 days later, the same thing happened. Once again had someone over to fix it.

After the tech was gone, and my laptop was supposed to be working just fine, I realized that I had an other problem: my av mode was not working. So, at this point my warranty was already expired. I called and had my computer sent over for repair ( they didn't want wast any more money sending people over) I got it back and when I think that I finally got my laptop to work, guess what? I can't get connect with the internet.

So I call RCN because I don't wanna believe that my computer is a piece of "**" . When I called them they asked if I had other computers at home because everything was fine on their end. I said yes, I have 2 other laptops, a Compaq and an Acer, and they were both connected with the internet. They told me if the problem was the computer, then they would have to charge me for the visit, and I said, okay, because I could not believe that my Vaio was the problem. They came over and of course, I had to pay for the visit because that was nothing wrong with RCN. I don't know what to do anymore, except tell everybody that I know to not ever buy a Sony computer in their lives. I think that I should have my money back, or at least an other computer, so maybe I wouldn't have so many problems.

We received the laptop on May 14, 2010, and on June 2, one of the USB ports suddenly stopped working, without any damage or mishandling on our part. It simply died. Since the product was under warranty and brand new, we called customer service and explained in detail what part needed fixing. In three weeks' time, the in-house technician came with the wrong part, despite telling the customer service representative what we needed exactly, Sony sent a different USB part than the one that was ordered.

On August 13, 2010, the in-house technician came back with the right part, he was able to fix the USB port. However, in the process of disassembling the laptop to replace the USB port, he ended up breaking the keyboard-motherboard cable. There alone I should have just received another laptop for the hassle that it has caused, but we were patient, which was a mistake. The in-house technician and the customer service representatives we called assured us that they will have the part and service completed by the end of the week. On August 18, 2010, the in-house technician finally called us to repair the laptop, but the in-house technician realized upon coming to our residence that he could not complete the repair because Sony had sent the wrong part again. The in-house technician reordered the correct part from Sony again.

On September 2, 2010, the in-house technician came to the house to repair the laptop, only to find out upon opening the box that Sony sent him the wrong part yet again. He called me and I have a record of his voice message notifying me that he has ordered the correct part again and requested that it be expedited. Today, I called the in-house technician to follow up on the status of the part and he notified me that he had not received any updates from Sony, and advised me to call Sony directly. I did exactly that and guess what, Sony didn't even bother to send the part that the in-house technician had asked for! They had to reorder the thing only after I complained. Is that how Sony operates? They tell me that it was escalated, but I guess in Sony's terms that meant forget about it. Not to mention that I was the liaison for the Sony representative and the in-house technician, they could not even communicate with each other to coordinate the proper order. I had to call both parties in order to get a whisper through that was long forgotten unless weekly calls were made.

I'm going overseas on a trip and the reason I got the laptop is to travel with it. I thought three months was enough time to get the laptop fixed, but I was wrong. I'm leaving next week and I don't have any more allowance left, but with the way things are going, I never will have it fixed. I tried to get my order expedited and the best I can get is 2-3 days. I leave Thursday, that is barely enough time to get it fixed, and following the pattern, 2-3 days means 2-3 weeks. I'm struggling to give it to become an overnight, but that still does not guarantee me anything. I have already lost business documents because of this delay, the money that I lost, and not to mention the time I had to deal without a working laptop to use.

This is unacceptable. Nothing could be done about it, emailing will do you nothing. So the next best thing for me to do is to make sure everyone I know knows about this horrible service and treatment and hope they avoid Sony products like the plague because it's a similar experience and I don't want anyone else to have to experience this ordeal. Personally, for the trouble and issues that I had to deal with, I'd rather have a new laptop, the same model, because I feel this brand new laptop I purchased is just a refurbished product now and all the hassles and lies I've been giving, my time and money lost, along with my utmost dissatisfaction with the service should be more than enough to get me 5 laptops.

All in all, their customer service representatives did not escalate my issue when they said they did, orders were forgotten or treated like a "non-escalated" issue, and when they sent the wrong parts, Sony did not communicate with their in-house technicians, deadlines were missed by 2 weeks, days of work lost waiting for the technicians when they didn't even come because they did not have the parts, work documents lost because I was unable to access my hard drive, and time and effort lost due to not having this laptop for three months. This has been going on for three month and getting into its fourth if it is not fixed before I leave. This is unacceptable. So I'm finally posting this because on September 14, 2010, two days before I leave the country, the in-house technician came and replaced the part, and guess what? The laptop still does not work. I can't believe this. After all the trouble I went through, the time and money lost, it is still not fixed. Now I have to go abroad without a laptop for work. More lost time, thanks to Sony.

I spent $2000 on a Viao laptop in November 08 and it has not worked properly since. LCD Panel and cables replaced. Hard Drive replaced. Battery Charger replaced. Now it only turns on sometimes or not at all for days. I spent hours/days wanting it fixed for use. Sony doesn't want to know about it, I don't have a product I can use and have wasted my time and money. I will not recommend Sony. And I am not the only person? Why are they allowed to continue?

Unfortunately, I have a bad experience with Sony Kuwait (Supplying Store Company). My little daughter has a pink VAIO VGN-CR520E. After two years of careful usage, it develops a ridiculous error. The PC could work on direct cable connection, but not on battery. The error was not corrected upon replacing with new batteries. I delivered the laptop to Sony service workshop for repair on 25 August 2010.

First, I was kept without any contact for few days. Then, I got a phone call from a technician reporting that he fixed the problem. He informed me that it is better to change the LCD piece which will cost me KWD80-90. I told him clearly that I do not need this piece as the PC is still working (as they received it).

Finally, I went to collect the PC. They charged me KWD10 for the repair. On trying it in the workshop, it was a complete mess. The LCD is dead and not responding--even the main defect was not repaired. As a Sony-addict, I am raising this complaint against Sony Kuwait agent who will destroy your reputation and the super history of Sony.

Purchased a brand new Sony Vaio computer in March. I currently have a defective hard drive. Issues are very similar to posts on the internet about customer service issues, being jossled around, lies being said on the phone etc. etc. I'd like to know if there is a way or if anyone has had success getting to upper management. Time wasted on phone four hours, long distance bills, cell phone bills, 1.5 months of an inoperable laptop.

I purchased a laptop on April 17, 2010. The computer overheated and shutdown and it would not turn on again. This happened in July 10. I called Sony to find out if there was a recall and I wasn't notified. They told me that it was on their website that overheated computers that can create fire and shut down computer. This is what was wrong with my computer. It took 7 days before someone came to the house and replaced the entire motherboard. It has now worked until August 12 when it started to overheat and now shut down again. It won't start and I have been on phone for over 1 hour waiting for the first customer support and now customer service as I will not go through this anymore and I want a new PC.

I have not been successful in this endeavor and don't believe a company as big as Sony should be treating customers so poorly when they are at fault. I am told now via an email one week ago that both the VPCF11 series (my laptop) and the VPCCW2 series have problems described above and to download-fix from their website. This is too late for me, as my computer now won't work. Can you help me obtain a new computer? I depend on this computer for business and it is down more that it operates. I owned it in less than six months and since July it has been a problem.

Bought a SONY Vio laptop. I encouraged my sister to buy a couple of days later one also. They both had fan problems that consequently burned motherboard. This happened within first year. They supposedly repaired but only lasted 3 additional months. Life of computer is only 1year.

Life of Vio laptop bought at outlet store life is only a year. We have 2 identical computer with same problem. I am out $650.00

I purchased a laptop in Nagpur & my laptop model is VGN-CR22G/B & Serial No. is 7006009. 2 days before, my laptop could not start. There was no power supply in laptop. Then what is the problem?

Two weeks after owning a Sony Vaio Z laptop ($2K), I started hearing clicking noises, then the computer would rev up and not shut off and then lockup. I called Sony and they said to call them back when it happens and I tried but the computer had the phone number so that was a challenge as I couldn't access anything on it. Next, I put the phone number in my phone and called them about it; it was never fixed.

Then the computer started getting really hot and the fan would run constantly and the computer would rev and not turn off. I called Sony after reading about a recall thinking this could be the challenge with my unit. However, the heat was only a part of the problem, I still had clicking, vibration, revving and not turning off to deal with. They said they would get a service call set up for me. I got a call, the gent says he has the part. I say, what part? How do you know what's wrong and then he says the fan. Well, my computer still revs like a 747 and still gets incredibly hot even after the fan was fixed. The fan was replaced and it seemed to make matters even worse.

I still have the other issues to deal with and all I get from Sony is apologies but no one is fixing the system. I work from home and I need my computer for my business. I am beyond frustration with my computer. When the gent came to fix my system, he had to take the entire unit apart including the motherboard, etc. The unit has been compromised by heat, vibration and taking it apart. I've only had the unit 6-7 weeks. They tell me I can get the unit fixed by sending it to them to check it out but that will take 9-14 days. I need the computer for my business. It's a business computer. If I wanted a local retail unit I could have gone to Best Buy but the quality wasn't there.

What a laugh. Next time I'll do that. Sony should have sent me a new unit to replace this one upfront. I've been phoning them with issues within 2 weeks after purchase. I'd appreciate any help and support you could provide. I'd be happy to provide you with a copy of an audio tape that I made after my system was allegedly fixed. It would give you a feel for what I am going through on this unit. If I have to give the brand new unit up with my new software on it, I'm challenged as a business. I don't have a back up system to use. It looks like I will need to send it to them. I'm remarkably disappointed.

I'm writing from Turkey. I bought Sony Vaio PC Vatan in Ankara on November 26, 2009. I used the PC for only seven months and there is a crack near the left touch pad, above the SD card and I believed there is no error in my part. I thought that there is a defect of design because there is a blank place and it facilitates the break and crash, and there is no support for the SD card. Now I want to change this case, with no charge because I have a guarantee with them.

My Sony VAIO laptop is not working. Its motherboard is dead, model no. PCG-7153M

All anyone needs to do is to understand why these are my parting words to Sony: Try getting a touch pad pointing device driver for Windows 7 on a Sony VGN-FZ150E notebook computer. Or, let me be kind, attempt to get help from Sony on this topic. I am shopping for a non-Sony laptop replacement.

I purchased a Sony Vaio laptop (VGN-CS16G) last year in March 2009. Recently, its fan has started making a lot of noise. I tried taking it back to the shop where I bought it from but they said that because my warranty had expired, they can't help me and this is happening with all Vaios so you will have to get it replaced by paying Dhs 500. Why should I pay an additional Dhs 500 for the stupid fan when it is a manufacturing fault? I want the Sony people to get my laptop fixed. It's a shame that such an expensive laptop and a good brand name is resulting with such mishaps!

I am desperate for some help with this issue, which is in fact with a Sony Product, a laptop. I think the best way to communicate this is via the following correspondence I have had with the retailer:

7 Jun 2010, 10:52 AM: "I have been very happy with the laptop, it's great, but there is a fly in the ointment unfortunately. You may or may not have heard of this problem depending upon the amount of models you sold. So here goes: While I was still in South America, I began to see marks on the screen (a light horizontal line) where the palm rest meets. I noticed increasingly that this line would not go with a good anti-static cleaning solution. However, I was not really in a position to take up the issue until my recent return to the U.K. I was comforted by the fact that my Z is still 2 months within the first year warranty.

I called Sony direct and after a while of telling me it 'may' be classed as an 'exterior fault', and thus, if returned, there would probably be a cost for repair, a few times over, I could not help become suspicious that the support person was perhaps being a little evasive of my issue. I've not owned a Sony laptop before and was quite frustrated by the lack of cooperation on an issue that reminded me of the original Mac PowerBook issues which were eventually sorted out on later versions. I did a bit of research first and found this thread; it's apparent Sony have also remedied this issue in the current Z-series line.

I bought what I considered to be one of the best laptops on the market at the time with complete faith in the manufacturer. I'm not satisfied with it, or my treatment, and require an adequate resolution. I feel there are 2 choices: (1) Obtain a similar version of the later Z-series, which I think is perfectly reasonable given the detail / cost / age / overall condition (excellent apart from this issue); or (2) Sell mine and buy another brand. Of course, this would involve taking a great hit on what I paid, which is unreasonable. As the vendor, I really could do with their support in this matter. BTW, whenever carried, it has been in an STM gel case and laptop bag, and it has been lovingly cared for."

15 June 2010: "This is urgent, Oliver, so I wish I knew your movements before you left. As only you probably know the full details, I'm guessing it's best to await your return, but please have some resolution for me Thursday as I only have a few weeks of the warranty left and I want to appeal to the ombudsman for these types of retail complaints and the UK equivalent to the US's 'Better Business Bureau' (as in the thread I posted the link too earlier about these Z-series issues) in pursuit of the appropriate response/action."

Their response, 21 June 2010: "My apologies for the delay, I have been waiting for an official response from Sony. I have spoken with my account manager at Sony, and he in turn, their Customer Relations Team. They have advised in short that the issue you have seen is down to how the item is used rather than a defect in the design of the item. They have offered to investigate your individual circumstance and have further advised that in order to identify if the item has a defect, it is very important to find out if the screen is naturally touching the keyboard. I have been told that in every case with a Z series presented to Sony, so far the answer has been no, and it has been possible to look through the closed VAIO and see daylight the other side. These marks come from pressure being applied to the screen pushing it onto the keyboard. Sony considers this as misuse rather than a defect in the design and will not be accepted liability if this is the case.

The official response is: 'Under normal use, the VAIO should not have pressure applied to the screen in order for it to bring it into contact with the keyboard. If this is unavoidable, please take steps to compensate for this. We would advise not to squeeze the VAIO while carrying it by hand or packing a bag so pressure is exerted on the area either. If these, too, are unavoidable, we suggest placing a cloth upon the keyboard. We recognize the tolerances to produce a powerful slim line low weight notebook are fine, but by design, these areas do not naturally meet.'

I would expect this simple test is something you are able to do quite quickly yourself. Therefore, if your VAIO is defective as above and you wish to return your VAIO for inspection, then please let me know."

21 June 2010: "Oliver, Please take a moment to read this very small section of a long thread about this issue: Ted ** replied 3 months ago: 'Success! After submitting the claim to the BBB, and speaking to a National Customer Relations Manager (the same department I spoke to about 8 months ago), they requested that I send in the laptop. I just got a voicemail from the Sony technician, who informed me that they are replacing the LCD (and hinges, they were loose). He left his phone number, so I will ask to have the newly designed palm rest. Either way, I have a new screen protector ready to install once the laptop gets back to me. I'd like to thank everyone that posted here, and I still will support anyone that may need help resolving this issue. I urge everyone that has this problem to submit it to the Better Business Bureau because they helped me resolve this issue! But I still would like to point out that it should not have gone this far for me to successfully have the screen replaced. Sony should recognize that the design flaw is a great inconvenience, and they should take more responsibility.'

As you see then, there are people who have had this issue resolved, and the new version of the Z addresses this issue which of course denotes some kind of tacit acceptance of the issue itself by Sony. I have been using the screen protector of late and have, as said previously, been extremely careful like many of the others on this posting when transporting it, but still the issue persists, and seems to be worsening no matter what I do. I am pressing this with various consumer protection agencies and would appreciate your continued support and any commentary you may have. How can some people get satisfaction with this and others not?"

Their response, 21 Jun 2010: "Sebastian, when the lid is closed on your VAIO without pressure on the lid, does the screen touch the keyboard/rest area? If so, then Sony have advised that the screen would be replaced."

21 Jun 2010: "It doesn't appear so, no. However, this hardly annuls the problem that the item is not designed to be transported, unlike the fantastic claims by Sony illustrated below. (Note to consumer complaints, there is a Sony advert which claims the laptop is/has: "Built to endure the most grueling business trips, the Z is always travel-ready. Strong, mullet-layered carbon fiber defends the LCD's exterior panel while the innovative display uses a special hard coating to minimize scratches; scratch-proof, anti-glare." This is clearly misleading and untrue advertising or we would not have this problem."

"Oliver, I do not want a screen to be replaced on a model that has a design flaw for the problem to only persist again and again. The only apt solution is for Sony to replace this version with the design flaw with the new version in which the design flaw has clearly been addressed, which in itself is a tacit admission. Why would this non-problem be addressed if it was indeed a non-problem? Ironically, it seems from the various commentaries that the extra expensive carbon version is where the problem is most pronounced. Very ironic indeed. I have to get something here, Oliver; they are trying to fob me off and this is not an acceptable reaction, whatever the what's and wherefores are. If this laptop was built to the specification advertised above, we would not be having this conversation. And, to quote the above, mine was not the "most grueling of business trips". Fortunately, as I suspect, the laptop would be in pieces by now."

Their response, 22 June 2010: "Sebastian, My account manager is in to see me this afternoon. I will discuss it with him then. However, as things stand, you have said it yourself, the screen does not touch the case when closed, the problem occurs due to how the item is handled/mishandled. The screen that was replaced in your correspondence to me previously has been replaced because the hinge casing had become loose causing the issue with the screen. Again, if you wish to return the item for inspection, we are more than happy to arrange this although if as you say the screen does not naturally touch the keyboard or rest it is likely that your claim for repair will be rejected. I will come back with an official response later today."

22 June 2010: "Oliver, you seem a decent enough chap so please do not give me that old Sony 'if you want to send it back for inspection' line again. You and I both know what that really translates, too. You are also intelligent enough to see the cause of my and all of these complaints, i.e. that you cannot even pick the bloody thing up in your hand without the screen touching the keyboard. Hardly makes it, quote, "Built to endure the most grueling business trips, the Z is always travel-ready. Strong, mullet layered carbon fiber defends the LCD's exterior panel while the innovative display uses a special hard coating to minimize scratches; scratch-proof, anti-glare." Big proclamations for a laptop that should read: "Built to endure sitting at your desktop and not being handled in any way whatsoever unless you want the super-sensitive screen mashed up with a ruddy great line straight through the middle of it you not only cannot remove but also cannot prevent if you want to move the item from one side of the room to the other while it is closed unless you design a pretty novel method with which to actually pick it up." I have a sense of humor, but it will only stretch so far. So, please, informed, thought-through, non-regurgitated responses only, with the greatest of respects. P.S. nice curved palm rest on the new design, isn't it?"

Their response, 23 June 2010: "Sebastian, my apologies if you feel my emails are a little regurgitated. I can understand your frustration and also concern regarding the line that has developed on your screen. After taking advice yesterday from Sony, I have been assured that this damage is not something that is or would be covered under the warranty. You have yourself said that the screen does not make contact with the keyboard or rest area under normal use, as such I am not able to help you any further with this issue. Apologies."

25 June 2010: "Oliver, it's clear Sony are stonewalling this, but just for the record, I said no such thing, unless you consider not being able to (carefully) pick up the laptop in any 'normal' fashion, i.e. when it is closed, without the line appearing after a short time. This fact was clearly communicated to you in my previous email, which I presume got no further than yourself. It is a perfectly valid complaint and it is preposterous that either you, your manager, or your Sony contact cannot and will not acknowledge this small and simple fact. You clearly have your company's relationship with Sony as a priority, which I appreciate, however the result is highly less than adequate service to at least one of your customers. I guess you are tired with my protestations now, and I am so sorry to trouble you with my upset at having spent $2300 on a defective laptop.

I will sell my laptop on eBay at a severe loss and having wasted probably $1500 at least over the past year (purchase value - resale value). I'll never buy a Sony product again, and will recommend to friends, family and all in sundry to do likewise. Naturally, any Sony resellers fall into that bracket also. You must appreciate that I've never once been vindictive or rude to you, and I am extremely stressed and unhappy by what has occurred here. I will not rest easy, but I'm sure all you guys will. It's such a shame that shabby service and amoral avoidance of the issue is seen as good business, and that hollow apologies are the order of the day. I am certain, nonetheless, that your company will do very well as there is always another mug like me around the corner of whom to take advantage."

I think everything is in the above communications with the reseller. I also called Sony directly and got the same response. I think it is clear that although some people on the complaints thread listed in the above communications got replacement laptops/screens, these were one-offs and only if they made a loud enough noise. It seems clear that Sony do not wish to have the expense of recalling all of these laptops so they are shifting the blame completely to the purchaser. I hope you can help back me up so I can get some kind of satisfaction such as some kind of refund (taking into account I have had the laptop for a few months now) or better still, and more fitting in my opinion, a replacement laptop with the new design of my laptop which has corrected the fault I have which Sony will not admit, which in itself is pretty incriminating, I feel. Many Thanks in advance.

I bought a TT290 Sony laptop in July 2009. When I realized that I could receive a free upgrade to Windows 7, I called Customer Relations for the process. They told me to call Technical Support instead of transferring my call (?). Each of the waiting time was on hold for at least 20-30 mins. After that, they transferred me back to Customer Service. I was treated like a bouncing ball. Finally, I got a hold of Technical Support department (talked to Jesse). They asked me the reference number, which no one ever gave me before.

Then they claimed that there were no information about all my previous calls based on the phone number records (?). Then the supervisor told me that I had to keep checking Sony website to find out about the free Windows 7 promotion (fyi, when I bought my laptop, Windows 7 was not released till later end of the year). I told them that I provided the email address while I registered my product. They responded that the email address was only for marketing, not for their support or product communication (?). Ironically, the supervisor (named Rey) claimed that he was the highest level (that meant I talked to the Sony CEO? ) and his "No" meant "No". He refused to provide further help nor the next step. I am so frustrated now with Sony support.

Three months after the warranty was out my hard drive on my Sony Vaio went. Previous to this I called them about start up issues I was having and they could not help me. 1 month later the outlet for the AC adapter plastic cover broke, then shortly after wire broke. This part attaches to the motherboard $500.00 plus repair. The hard drive repair was $425.00. I called and asked if they would do something to help me out since I had several repairs just out of warranty and in a short period of time. I spoke to several people from customer support to technical support, they just talked in circles. When I asked to speak to someone higher up I was dismissed. The original price of the computer was $1900.00.

I've experienced the same problem as the others. I purchased a top of the line, flagship Sony Vaio laptop computer. I wanted the best, so I got the best one with all the bells and whistles. Twenty-three months later, I'm told I now need a new motherboard and graphics card. The non-800 number was a joke. Now I have an expensive phone bill to boot. I had a Compaq Presario laptop that lasted 10 years (it still runs actually); you'd think a new big money Sony product would last just as long, if not longer. I was told I should get another PC. After 2 grand, and it didn't make it 2 years?! Incredible. I'll never buy another Sony product, and to think I've been purchasing Sony items for decades. I'm out of money and it's going to take more money to fix it.

I had purchase a Sony laptop (e series, eb 14) at 19 April 2010. From that day, I have done restore factory setting more than 15 times because when I start my Windows, my desktop shows to unallocated and screen become black. For this problem, I have taken suggestion from service center. Also, I have checked it on service center but problem remains constant. I am so depressed with it and my research work is affecting with it. With kind request, do solution of my problem as early as possible. Model no. Vcpeb14en serial no.27528484 7008649

I bought Sony VAIO VPCF119FS laptop online on February 12, 2010, and on April 18, 2010, its CPU fan started making very loud noise. I spoke to customer service agent and was directed to customer service Canada, who directed me to contact their authorized service center, E-Link. I contacted E-Link who took the laptop from me for repairs and advised me that it should be ready after seven days. When I received no reply from E-link after 10 days, I contacted them and was told that mother board is to be replaced which is on back order, time frame not known.

I contacted Sony and every time I do, the call was linked to Support Center. They told me that they cannot do anything. I asked them to give me the customer service number, the reply was that they don't have one. Finally, I got the email address of Sony Style from their website (returns) and contacted them. My email was forwarded to some Mr. ** in customer service department who assured me that he will get back to me after getting reply from E-Link.

I myself contacted E-Link and sent him the update and still waiting for the reply. I hope he comes up with a positive reply. I suggested Sony to repair fast or replace or refund as soon as possible as it's already over 15 days and my work is all pending due to this. I am stuck without a laptop. I have no idea how long Sony is going to torture me and keep me as a hostage for buying their product. In a nutshell, Sony has no customer service at all. They do not care about their customers once the product is sold.

I have a Sony VAIO notebook. I decided to update to a Windows 7 operation system. I checked in the official Sony VAIO website if all drivers needed for my model are there. The website clearly states that the computer I have is ready for Windows 7. However, after the installation, my camera was not working. Therefore I turned to Sony VAIO technical support. After a brief conversation with one of the technicians, I was reassured that he knows exactly what the problem is and that he would be able to fix it after I pay $35 for that. I agreed and paid the amount. After few hours of attempts to fix the problem and after transferring me to different technicians, I was told that the issue cannot be fixed. I asked for a refund, but they refused to refund me the full amount.

After all this, Sony technical support left me with a computer which is not fully functional and with the only option to install Windows Vista which is additional loss of my time. They lost 7 hours of my time and they did not earn the money they were paid. Moreover, they lied to me when they said that they know how exactly to fix the problem. I feel used and tricked, not to mention extremely disappointed with the company which, until this moment, used to be one of my favorites. I feel trapped and I do not know who to turn to for helping me resolve my issue.

I bought a new laptop, Sony Vaio Model No - PCG-3G9P in September 2009. It was working properly until today. I only just press the power button and it was not starting. I don't know what happened. I got international warranty and I purchased it from Sharaf DG in Dubai.

I have a bill of laptop. Please tell me the process to get a perfect service in India.

I bought a FW139 Sony Laptop in December of 2008. When I started having problems with my unit, Sony has done nothing but waste my time. First of all to get anything done you have to call a non 800 number, wait on hold then talk with the first department to get transferred to any other department. And every single time you have to explain the problem over and over again to each separate department because communication is nonexistent.

Customer relations is a joke. It only provides a shoulder to cry on. They claim they are the highest level but would not replace my unit despite receiving it back from their service center with same problem (and new problems) 3 times. They say, they can't put me through to a supervisor cause this is the highest level and they say they don't have a physical address to give or corporate information to write to. They direct you to the website, which doesn't have an address either.

After on hold for 30-40 minutes, when you finally get through, they ask for your work order number, which no one ever gives you beforehand. Then they can't pull anything up by your phone number and need to know the model of the unit, which you may not know cause they have it in their service center. Then if they can pull up your information, they will put you on hold for 5 or 10 minutes to read the notes. Then, there is a %70 chance that they will mix your work order number up with one of your old ones if you have sent the unit in before. They don't do live transfers, so every time you are transferred you have to go over the whole problem again.

So after 5 months, 3 trips to the "Service Center", a hefty phone bill, and a miscommunication nightmare, my laptop is still overheating and continuing to burn my legs, and now my mouse pad and audio jack don't work right thanks to their "Service Center". Thanks Sony. "I'm getting a Dell". $1000 Phone Bill. $3000 Lost work/time Headache from lost time.

On October 19, 2008, I bought a Sony Vaio VGN-FW285J ($1700 with blu-ray burner) at the J & R Store in Manhattan. The laptop worked fine for a couple of months. One evening, while playing a game, the laptop suddenly shut down. I tried to turn it on but it failed to respond. When touching the keyboard, you could feel the laptop was hot. I assumed the computer had turned off as a result of an overheat protection measure. I waited five minutes and turned the laptop on without any problems.

I bought a coolerpad for the laptop. The problem seemed to have disappeared. As I live in Costa Rica, and the guarantee is only for the United States, I decided to continue with the coolerpad until I had a chance to go to the States and take it to support. As time passed, the problem reappeared to the point that I was not even able to use the laptop normally, the keyboard freezes and the laptop shuts down a few minutes after being turned on, no matter what I do, even with the coolerpad.

I was able to go to New York in October 2009. I took the laptop to Sony Plaza, under guarantee coverage. Support there was very professional, I told them that I thought it was an overheating problem and that I lived in Costa Rica, where temperature was at least 10 degrees Celsius higher than in New York. They added a note in the repair voucher. In less than a week, they called me back saying they had repaired the laptop and that all was okay. I picked up the laptop and was told they had changed the fan. I tested the laptop and it seemed to work fine. When I arrived in Costa Rica, I turned on the laptop and after 15 minutes of work it shut down as it had been doing before taking it to support.

Lucky for me I had a friend going to New York the following week. I gave him the laptop and he again took it to Sony Plaza. One week later my friend picked up the laptop. He was told the motherboard was changed. When I got back the laptop in Costa Rica, I was surprised to find that after running the laptop for 10 minutes it shut down!

Sincerely, I don't know what kind of technical support Sony has, twice, I've taken the laptop in for repair, twice I have been told parts were replaced and twice I have found the repairs ineffective. Now, I sent it back for a third time, and they said it had physical damage and that voids the warranty, what physical damage?? The laptop was physically perfect all the times it was sent to Sony.

After calling them during three days, from Costa Rica, they shipped back the computer without being repaired. The most funny thing was, when I called the day it was shipped back, they told me the computer had not been sent back. I asked for some pictures of the physical damage they said the computer had information regarding what was going to happen to my computer and how much the repair would cost. They sent me an email at 3:45pm with two pictures of the damage (no info whatsoever about the repair costs) and they shipped the computer back at 4pm without being able to even answer their email. Sony is a bunch of scammers. Don't buy Sony, you will regret it. The consequences are a $1700 worth of useless laptop, $600 on shipping expenses, and $100 on international calls.

Six weeks ago, I purchased a new Sony VGNNW270F laptop. One week ago, the laptop was sitting on the table and my husband moved it six inches. He admits to having had his thumb on the screen and within an hour, the screen went "Mondrian-like."

We scoured the computer to find out what was wrong but could find no visible problem. We called Sony and sent it back, confident that they would stand behind their product. Unfortunately, that was not the case. According to Sony, the screen was cracked internally and was not covered under warranty and would cost $500 to fix.

My husband is an IT professional and he has handled hundreds if not thousands of laptops but he has never seen a LCD break this easily. He spent quite a bit of time on the phone with Sony explaining that it had to be defective or clearly too fragile for a laptop but they would not budge. That is their prerogative. I have since experimented with other laptops and have carried them around the house by the lid with my thumb on the screen, never mind just moving it six inches on a stable surface. I am finding it impossible to break them in that fashion and would likely have to drop it or bang it against a wall to break it.

Clearly the Sony LCD is much too fragile for laptop use. One buys a laptop because it is portable and to be portable requires a certain level of durability - the Sony Vaio does not pass muster. I'm not sure if a $1000 piece of equipment lasting five weeks is a record, but it certainly is for my bank account. I will never buy another piece of Sony equipment of any kind after this experience. This was a new model and I've now noticed a few similar complaints and expect there will be more.

They told us they would ship it back; we told them to save the postage and throw it in the garbage. Their advertising tag line is make. believe - I now understand it because I now have to make-believe that I have a computer or make-believe I can afford to shell out another $1000 for a laptop - albeit not a Sony.

I purchased a brand new Sony VAIO in December 2009. Two months later, as I was working on my laptop, a crack appeared on screen just near the camera. The computer was sitting on my desk and there was nothing that could have damaged it around me.

I dismissed it as being something normal and not harmful. June comes, and the fan noise turns into a very shrill, high pitched noise. It sounded like the fan was about to turn on its head and destroy the inside of my computer.

I was traveling at the time so I couldn't send it in to Sony repair center for repair. So I waited until September .I sent my computer in on September 7th and expected it back 7-10 business days plus shipping, so in 2-3 weeks. After 1 week, I called in to check the progress of my computer, and I found that the computer hasn't even been booked yet. So I tried to resolve that issue.

I ended up calling every day. Yes, everyday to rush the people to work on my computer. The customer support people kept on telling me different things like, "the mechanics are telling us that it is a physical damage so you have to pay $500," When all I did is place my computer on my desk and not move it. And so I spent over $50 on my phone bill, calling long distance trying to get hold of the repair center in Toronto to discuss this issue with the mechanic, when one day, I called back to the support center, just to have them say "I'm sorry, that was a mistake."

With various issues going on, people telling me different things, and my fan issue not being fixed, I got annoyed. Apparently the fan was on "back order" and they had "no idea when it was going to arrive." This was week 6 of the whole ordeal. One and a half months have passed and I still haven't gotten my computer back. How can one live for one and a half months without a computer especially when one is a student and needs the computer to do various projects including programming?

I got fed up, and told the customer support person that this was not acceptable. 7-10 business days, this has been over 1.5 months! I want a new computer. Since you can't fix my current one, you can replace it. After more phone calling, with the people saying "Oh, someone/manager will call you back tomorrow" (Of course no one calls back, what was I expecting), they finally decided to replace my computer. I expected the computer to be in 3-4 days since the factory was very close to my home. But after 2 days, I call in, asking for more information, and they told me the order to send out a computer hasn't even been placed yet. I got mad, and tried to rushed them again. I find that whenever you get mad, the people cut you off to try to calm you down. When you get cut off, you just want to lash out more.

People kept on telling me things like "mam, we can't see the status of the order; we have different systems", but miraculously, 5 minutes later, when I hung up, and called again, the next person told me they could see the information. Lying much? What was it about "I can't see the information, we have different systems"? What a bunch of lying people! So after another week, I finally got my computer again, and happily I open it, just to find instead of a red computer, I got a black one. I was not pleased. I bought a Sony computer solely because it was red. I decided to suck it up and leave it at that since I didn't want the hassle again.

Using my new computer, end of November, then comes December, and surprise surprise, my new brand new Factory condition computer's fan broke again, with the exact same problem as my previous computer. I called back again early January (as in December I was back in my hometown) and tried to resolve this issue again, with the support people who don't return calls, and the rude cutting me off during mid-speech. The only option they could give me was to "send the computer in and have it checked out." Needless to say, Sony has lost all my trust. I will never send it in again. Who knows? It could be 2 months this time. I told them to find another option, such as sending me a fan, and I'll find someone to replace my fan, or send in a technician to check out my computer. But I felt like I was talking to a wall. The person could only repeat like a broken machine, "I'm sorry, but the only thing we can do now is have you send it in to our repair center to have it diagnosed."

They talked to the manager and couldn't even have a spare fan part sent to me? I mean, wouldn't it have been easier to just send me a fan, rather than spending all the money on having a technician work on it and shipping or sending it to and from the factory? Since they aren't willing to compromise, I decided to drop it and just wait for my fan to explode on me.

Needless to say, I'm highly displeased and will never buy a Vaio computer again in my life. If you are looking into getting a Vaio computer, hope that you have don't buy a computer with such a high rate of breakage. Get another brand. Don't ever get Sony.

I purchased a Sony Vaio laptop (vgnfw139eh) in August 2008, including a Sony extended service plan covered by Service Net with an expiration date of August 2012. The first claim was covered by the warranty (repair on an external port), but when I made the second claim (replacement of the hard drive cover) in December 2009, I was denied coverage and told by Service Net (Rachel) that the amount remaining on the extended warranty was more than the purchase of the computer and Service Net was going to buy out the remaining money that existed on the extended warranty.

I could not believe that Sony Corporation would allow this to take place, and it must be a mistake, because the expiration date was not until August 2012. I called Sony Headquarters consumer relations service in Florida and talked with John. He stated that was correct under the terms of contact I signed. The extended warranty coverage was only for the total amount of the cost of the original amount. I was definitely misled by the Sony Style Store 76 in Cincinnati, Ohio which told me what an outstanding extended warranty Sony was offering on this Vaio computer. I have lost complete trust in Sony products and will not purchase any Sony product again.

Within 14 months of purchase, the power cap (which, when damaged, makes it impossible to charge the battery) has broken three times. I purchased a Sony VAIO on the Internet directly from Sony Style. The model is VGNFW290JVH. Within two weeks of its arrival, it was broken. The A/C power for the unit plugs into a power cap which is located on the left-hand end of the hinge area. The power cap, it turns out, is made of a flimsy plastic material. I took the unit into the local Sony Style store. They were very kind and swapped out the unit for another. They also sold me an extended warranty to the tune of $279.

Two months later, February 2009, the unit was broken again, in the exact same place, the power cap. I sent the unit in to be repaired by the extended warranty company. In December 2009, the unit would not power up. I called the extended warranty folks. They had me send it back to the same people who repaired it before. It was no surprise to hear that it was the power cap once again. Only this time, Sony extended warranty is denying coverage on the ground that the two repairs are exceeding the cost of the unit.

I purchased my VAIO notebook on 1/1/09, received it on 1/11/09, and it was misconfigured with an extra partition. I informed Sony of the problem and they currently refuse to address the issue. I spoke with Jennifer ** from the flagship store on Madison Avenue and she tried to shake me down by telling me that she could fix it, but I would have to pay her. I explained that I had just received the warranty but she didn't care. I also called Sony and spoke with a manager Lee ID No. **. He couldn't help. I'm still working on it. It's a shame they used to be the best consumer electronics company. Now they make Dell look good.

I purchased my Vaio, after having a couple of Dells, because I had heard great things about your service and quality. Neither appears to be true. My computer has had two at home repairs in the past two months, one for a recall and one for repair. Then my computer screen started to go out. I was traveling at the time and while I knew that my warranty was almost up, I didn't know the exact date. I had a cell phone with me only and I was in class so my window of opportunity was small. I finally reached someone at 6AM on the 8th. Apparently, your records indicate that my purchase date was the 7th. So I was 6 hours out of warranty when I reached someone.

I offered to send copies of dated emails that I had sent to my wife at the beginning of the week regarding the screen problem, but that was not the issue apparently. The final answer from a customer service manager was that they would do a one-time "accommodation" in that if I sent my computer, at my expense, to San Diego. They would fix it assuming there was no apparent damage. Frankly, I do not consider this accommodation to be all of that consumer friendly. If I were a month out of warranty, it would be very accommodating; a week out of warranty, okay. But seeing as the issue occurred in warranty and I finally reached someone 6 hours after your records indicated out of warranty, I do not feel it is accommodating at all for me to send my computer to San Diego at my cost.

My wife doesn't either, she was about to replace her Dell, and will now be spending the extra $1000 for a Mac. I agree with her, I wish I had done the same. Service is more important to me than initial cost. If the price was the only factor in buying a new laptop, I would buy an Acer for half the price. I am sure it would last me as long as this Sony from what I have seen.

I have purchased a new laptop computer from their Sony Styles website, but it arrived with a defect. It had a loud buzz sound when the screen saver is on or when it is running on the battery. I informed Sony and told them that I rather get my money back. They told me that I must get an "E" number from technical support for Sony to pay for the shipping.

I was supposed to take the prepaid shipping form to FedEx, but FedEx could not read the shipping barcode. I called Sony while at the FedEx facility and spoke to a young woman who could not speak English well. She repeatedly asked me the same questions. She finally said that she do not know how she can help me, I told her that I am heading out of town, and I had to have this resolved before I leave. I then told her that I would pay for the shipping cost and have Sony reimburse me the cost.

When I tried to get my shipping cost of $20.83 back, Tracy ** told me that they would not refund me the shipping cost. I explained to her that they sent an improper prepaid label and that they did not send the correct label until I had already paid and shipped the item back to Sony. She still refuses to refund my shipping cost.

Sony told me that they would refund the computer cost of $1621.63 as soon as they receive the computer. Well, they received the computer on 12/21/09, and I am having a very hard time receiving my refund. This is the worse purchasing experience that I ever had. I have always had respect for Sony products. I think this was a big disappointment all the way around.

I purchased a Sony Vaio all-in-one. The computer has been repaired 5 times, and has over heated to 150 degrees Fahrenheit. The computer has been to their repair facility in San Diego California for repairs. When I received the computer back at my home, it stopped working again. I paid $2,000 for the computer. The computer stopped working more than 5 times, in less than 10 months. I purchased the computer 4/24/2009. They refused to replace it. I have all the receipts. The computer burned me once. I told them I do not wish to sue them, but I would like a replacement. The computer has been a problem since day one. Please help me.

My Sony Vaio notebook model VGN-CS290 which I bought earlier this year started making a mechanical noise. The headphone jack also stopped functioning. I took the device to the dealer I purchased it from (Sony at the Westchester Mall, White Plains, NY). 2 weeks later the notebook was said to be ready for pickup. The headphone jack was not repaired and the outer cover was severely scratched in multiple locations. I took the notebook home to copy a few files and returned it to the service who agreed that the problems were their fault. A verbal complaint was made to the manager who had an attitude to see. It is now almost 5 weeks that I do not have my notebook and they still cannot tell me exactly when they can deliver. I get a lot of excuses only. This was not my first Sony but I guarantee that it was my last.

My Sony VIAO VGN (cant remember the exact version as it is still with Sony) started having blank screen issues after about 2 years in service. When starting the unit it will give a beep code (one long beep, 2 short beeps) which as far as I know indicate video failure. The screen stays blanks, but harddrive etc is clearly working.

Sent it to Sony for repair. They carried out a test: pressing the on switch. And concluded that the laptop didn't start. (wow!) However, they can't tell why, because the mainboard doesn't boot. It certainly has nothing to do with the worldwide issue with the NVIDEA 8x00 series, because the 8600 NVidea in this laptop doesn't fall in the 8x00 range. Absolute mystery why this exact 8600 series is mentioned as faulty so often online. But hey, I'm just a stupid idiotic customer.

Those beep codes they can't explain. They don't know what the issue with the mainboard is either. Why we paid 230 euro to have them look at the laptop is another mystery to me. They probably stood there and litterly 'looked' at it, rather than do some research to find out which part of the mainboard is damaged. Anyway, for 800 euro orso they'll replace the mainboard so they can continue their investigation and find out what is wrong with it.

I have experienced the service agents as without any knowledge about laptops and sticking fiercely to their script until you give up. And their script seems to read one thing only: get the customer to pay! I'm considering escalating this by means of one of the national newspapers that gladly looks into these things or the onbudsman. But all in all, with such customer service I'd not even advise my worst enemy to buy a Sony

Have a Sony Viao laptop model VGNSZ770N that is less than a year and a half old. This laptop is a $2000 dollar laptop. This was a replacement for another Sony Vaio ( less than year old, also $2000) that was stolen during a break in of my house. That Vaio, I had purchased a 4 year extended, on-site warranty for.

When it was stolen, both myself and the store where I purchased the laptop called Sony and asked if they would transfer the 4 year warranty from the stolen laptop to the new Sony Vair I had purchased since I had only been into the warranty for a year. After much discussion, Sony agreed. Now after owning the second Sony Vaio for less than a year and a half, out of nowhere, I get green dotted vertical lines on the screen and the screen goes black and I can't boot it any more.

I call Sony to see about getting it repaired, after extensive research to discover that it is well known fact that the graphics chipset in my laptop, the Geforce 8400M from Nvidia, has had massive failures across the world, Sony tells me that my particular model will not be covered by the Nvidia recall. I tell them that the exact chipset is the one that is failing but they insist that I do not have that in my laptop! Interesting considering that is exactly what my laptop says it has!

I then say fine, I have the extended warranty, cover it under that. They look it up and say, no way, this is for another laptop. I explain the entire story about the other laptop getting stolen etc. They say so sorry but no deal and tell me if I want to fix the laptop it would cost more than $800.00!

I am now out not only the $2000 for the laptop but the cost of the extended warranty which was $240.00. Sony is nothing more than a corporate thief and they do NOT live up to any of their expectations or service agreements. I also now need to get a new laptop pronto as this is my only laptop at home!

that was Dec 8th. two months to fix my laptop when I was told it would take 10-12 days and I was charged $165.00. I would make a complaint on the Sony website but they do not have a complaints area and when you call all you get is a recording with options to order parts or to request repair status. Sony needs to Fix there system.

model no : VPCCWI3EG/BU. SERIAL NO : 7000792. Date of Purchase: 08 n0v 2009. complaint: my sony vaio personal laptop battery case is not fitting properly into the slot and it may further detoriate.

Purchased Sony Vaio notebook on 08/23/2008 from Navy Exchange. Experienced electrical shock and overheating April 2009, sent notebook to Sony Service Center, San Diego for repair, Sony replaced Hard Drive, Motherboard, CPU Fan, optical drive and other components. Received notebook back from Sony Repair Center April 28, 2009, bluetooth was missing. Experienced further electrical shock and overheating June 2009, sent in notebook again for repair/replacement and Sony refuses to repair/replace notebook, estimate is to replace Hard Drive, Mother Board, CPU fan.

My Sony VGCLV150J overheated 149 degrees plus verafied with a digital laser. I went to turn computer off. The button is on top and the computer burned me. When I called I explained what happend and I told them a few years ago the Z series laptop was recalled some 3000,000 laptops were recalled because the consumer were burned do to over heating and they avoided me after that remark. Burne on left hand due to computer over heating

I had a Sony Vaio laptop that I purchased about 3 months ago. when I first open it, I find there was lite flash of the screen, I did't pay much more attention. After several days the problem become more and more serious. I call the sony customer service, they told my that was wrong setting on the computer Resolution. I change diffrent Resolution, and find it did't work. So I brought it into a Sony Style store to get it repaired. The sales associate put the laptop through a battery of tests and came to the exact same conclusion. I handed him the receipt for the purchase of the laptop 3 months prior, he agreed that the repair would be covered under warranty, I filled out a work order form and left laptop in his care. they will sent it to Sony Service,SAN DIEGO, CA.

10days passed and I had received no contact from Sony. I thought it may be fixed well, so I call back. He put me through to the general customer service line, and the agent there gave me the runaround about why the warranty work was denied. She then put me through to the repair center, where the agent there told me, and I quote, "we found liquid *in* your laptop." I knew this wasn't possible since I take great care of my laptop! If there was liquid in the laptop, it happened somewhere between the Sony Style store and the repair center! He went on to tell me that there was "a massive amount of corrosion" and that there was no way the work would be covered under warranty and it would cost 499.99 to repair. After arguing with the guy for a good 56 minutes, I requested the laptop be returned to me and verified my address with him, the exact same address that was on the work order.

I too had my video card go bad. I bought a Sony FZ290 with a NVIDA 8400 video card. It went bad in March just after the warranty was up. I called and was told I would have to paid $700 dollars to get it fixed! So I had to wait to do this since I didn't have that kind of money laying around! I have checked of and on over the last 7 months to see what recalls there my be. Well today I stumbled apon a web tech site where the person stated the they were having the same problem with sony and there video card and what could he do about it....there was a response to his question that said "Sony knows about this problem with those video cards and are replacing them for free!" So I called again today and guess what I will be getting my computers video card fixed for free! Just wanted to lets others know that have had this problem call Sony again...and get your fixed free!

i very rarelly use my laptop sony vaio but when i have come to use it it wont recognise discs and a few people in the bar i go in have had the same problem but never done anything about it i will never ever buy anything sony again i paid a lot of money for this laptop over 1000 because people said they are the best but never again

Over $3,000 of my hard earned money spent on this, plus over 80 hours of frustration and lost working hours due to not being able to use the computer.

Puchased new Sony CW laptop, upgraded from Windows 7 Home Premium to Windows 7 Ultimate to take advantage of XP Mode, found out Sony had disabled their brand new laptops ability to run virtual technology, making the windows upgrade useless and me unable to run XP software. Returned to store, got money back. Never buy Sony again!!

I bought a new sony VAIO laptop from a store in Athens (big chain) called PLAISIO. Within 9 days of the purchase I discovered that the w-lan card of the computer is not working properly. I asked for an immediate replacement and they denied me telling me that there is a seven day policy involved and it had taken me nine days to discover the problem. Then they made me talk to a sony representative who not only would not change automatically the laptop but they made me waste all my morning doing recovery and then saying it needs to be sent to ITALY and it will arrive back in 5-8 working days- I think they have a lot of nerve.

My ac cord failed. It is covered under warranty. After several calls and 3 weeks, they finally sent me the replacement 'brick' but not the wall adaptor. After repeated calls, I still have not received the correct part and had to buy one. I did not receive satisfaction, the service reps were not helpful and it is now 5 weeks and I still do not have the parts that I was promised. They repeatedly told me that the part had not been listed in the system and they were doing it then and it would take 7-10 business days. Still no part!

In brief: can't get Sony support (and VIAO update doesn't work)

I bought a VIAO laptop 2 years ago (a VGN-NR21E/S). The VAIO update was always unreliable. There was no problem with browsing or Windows updates. I registered with e-support.

I have an email welcoming me to Sony's e-support, but the only link is for activation, and all it tells me is that the account is already active, with three links, one is useless and the other two give proxy errors, although the names do not suggest I would get any support there. (I now use a Vodafone dongle for mobile internet, and it works well).

I don't like the way they shield themselves from users problems.