Sony Computers

I have purchased Sony Vaio laptop 13 months ago. My LCD was broken due to slight touch of some rigid material. It was not that much fierce that it can break it, though it did. And right now, my speaker are also not working and you people had not installed blutooth or any wireless network connection from starting itself. Can you please tell me what is price of the LCD screen? And can you please give me any discount on it?

Terrible customer service. Long wait times on the phone. They are unable to repair a new laptop due to no parts available- the mouse pad. How can they not have these parts available? Very unpleasant experience.

It stopped working while AutoCAD software is running. After 5minutes of opening AutoCAD file, suddenly it does not work. Every thing in the monitor is going blank. First I have to press the power button to switch off the laptop, then once again to start. I want help from Sony. If you can't, please tell me.

I called Sony Vaio Customer Support on Friday Night on 20th Jan. 2012 regarding my Sony Vaio laptop as it got crashed. They said me that a representative will call me on Tuesday, 25th Jan 2012. But, it has been almost 3 weeks that they never called me, informed me that it's going to be late or any representative gave me a call. I called them nearly 6 times and all they say they will respond in 24 hours. Until this date, they never responded. My husband has his important files in the laptop and we are facing problem as he is about to defend his thesis. I expect a positive response regarding the same and get my laptop fixed.

I purchased a customized VAIO laptop from Sony website in November last year. Paid C$1200,00 and the product has never worked properly and Sony's customer service have been appalling! First of all, it took over 2 weeks for the laptop to be delivered. After a month of so of personal/home use, the laptop crashed about 4 times. I contacted Sony for assistance on January 2, 2012. From then onwards, the whole experience have been nothing but a big frustration.

After following instructions given from Sony technicians (had to contact them twice to get a proper instruction), the computer would not start again. I asked for a full refund but apparently I was no longer entitled to (passed 30 days from purchase). They offer to get it repaired asap, a box was going to be sent to me however it took (again) longer than 2 weeks. I kept contacting Sony but had no response or follow up or guidance from them. I have now sent the computer out to repair, it has been two weeks (now) but the repair shop confirmed they still haven't received the part from Sony and the estimate time for arrival will be another 1 to 2 weeks! I will never buy anything from Sony again.

From the day I bought Sony laptop, touch pad is not at all working finely on Windows 7 and with Ubuntu, it never worked. I have to carry mouse all time. They have installed some drivers but problem was not resolved. My three friends are also suffering with the same problem. I suggest everyone, never think to buy Sony laptop.

This is with regard to the poor laptop, which I have bought on November 1, 2010. In July 2011, HDD was replaced by the service center. Now, just within 6 months from the last service, a problem has been noticed in the LCD, and due to which, the resolution given by the Sony service center is LCD replacement. If after every 6 months, such problem comes, relating to the most critical parts of the laptop, I doubt whether the laptop, which I have bought, has passed all the quality check.

I need a replacement laptop, instead of these daily service. Vaio is purchased, because it's one of the most trusted brand, but after my experience, I can hardly trust it. The replacement always takes away some 1-2 weeks. This hampers my work. I do not expect to be facing problems every 6 months. Once the warranty is over, the cost, which I have to bear would be very unreasonable. Kindly look into the matter at the earliest time. Let me know, in case you require any further details.

In my Sony VAIO laptop, there is a sound problem. There is an audio and video hanging problem, intermediate sound in the purchasing of first week and I am totally dissatisfied with Sony care. They never give me a proper response and always cheated me. I am totally dissatisfied. Now I never suggest anyone to buy Sony laptop or other electronics product.

Well, my boyfriend and I have a Sony Vaio laptop, model series VPCF1. I just think it's unfair that I have to sit here and jiggle my cord countless times to get it to charge because of faulty manufacturing. I'm not normally this angry but I've started looking up prices for repairs and it is ridiculous. It's a fine gaming laptop but I can't enjoy myself when I have to keep messing with the cord every two seconds. Not to mention, the laptop heats up so much it actually melts the AC cord. I don't think it's fair that I have to pay so much to get it fixed or fix it myself when I'm not using it in an improper manner and it's breaking like this. I'm just saying, next time, run a test where you leave it on for a week or so. I don't think it's right to charge people for repairs when it's you guys that messed up with building the thing. I really hope no one thinks I'm being a *** but I don't want to pay that much money to get it fixed when I didn't do anything wrong to it in the first place.

My laptop doesn't work. I don't now what happened to it. If I press the power button, it blinks and disappear. I checked the battery and it is fully charged. In Ethiopia, no one knows the problem. Please, I need your help.

I am an Indian, presently in Zahedan, Iran. I purchased a Sony Vaio, model-VPCEH25EN on Nov. 12, 2011 from Galaxy Infotech, Meerut, UP, India. I got additional 2GB RAM installed. But it is not working properly. I use it just for typing or listening to music and had only put it online once to get updates. It refuses to start or it will hang midway to a song or will simply not shut down. Even the antivirus is not able to scan it. I wrote several letters to Sony India but only got computer generated replies, asking me to contact nearby dealers. I told them that there are no dealers in this remote location. I asked them to send the DVD of OS and other programs that I paid for but to no avail. The laptop model, I came to know from web, is also produced before year 2000. They sold me saying it is fresh.

I think Sony is nowadays adopting a policy of "sell & sleep". Considering that India is a large market, Sony is selling its outdated products here, branding them as latest. Plus, they have recruited thugs as their staff in India who only know how to fool people. I will live with this trash, anyway. But I would advise others to be aware of Sony. If I'm able to convince even one person (although I intend to do more than that) about Sony's bad products and worse service, I will think that I have saved someone from getting **.

Sony designed a line of Vaio computers that had barrels stuck out on each side of the laptop. If a barrel broke off, which was easy to do because of the design, it was attached directly to the motherboard and broke both the barrel and the motherboard. To fix it would cost $1200. The Sony CSR actually admitted to me that it was a faulty design but Sony refused to fix it without me paying the full amount. Note that the next series that replaced this model had the barrels lined up with the case, no longer hanging out over the sides. My one year laptop that cost $1000 was a complete loss. Poorly engineered, admitted fault by their CSR, and still no one from Sony would accept accountability.

I bought a Sony Vaio from Costco in mid 2010 and had no issues with it for some time. Later it developed a clicking sound when you opened it. I showed my IT dept and they noticed a hairline crack in the palmrest near the right hinge which is where the clicking was from. It not only clicked but spread apart a few mm's. I ensured all the screws were snug which they were.

I called Sony Service via Costco Concierge Service, and after explaining it all to them, they sent me a FedEx box to send it to them, so I did. They "inspected" it upon arrival and said it would be $150 labor and $300 parts to change the keyboard and palmrest and that the hinge was fine.

3. Excessive rates for parts. I have since looked online for the parts they described and you can get them for around $75, so the $300 seems to be taking advantage of someone over a barrel.

I may be wrong, but my sense is that they had me send it in, knowing it likely wouldn't be covered, in hopes that I would approve a repair at an excessive rate. At this point, I would not buy another one, not due to the performance (because I thought that was great), but because their service seems a bit black and white.

Purchased a Sony Laptop Computer on 11/29/11 at HHgreg in Allentown, PA at (800) xxx-xxxx, took unit home and after two or three days, starting having issues. And during this time, I contacted HHgreg and was told to bring the unit back for exchange. I did so and upon return was told unit had to go back to Sony because we no longer had the box it came in. So we contacted Sony and followed their instruction on troubleshooting and was told a faulty keyboard and had to be returned. So they sent a return package and we shipped it back.

We received a reply that the repair would cost $649 and I only spent $519 plus tax on the existing new one and the reason for failure was water damage. We did not cause this damage and there was no evidence of water damage to the original box. I argued with customer service about the whole issue and continued to ask for the next level of assistance and talked with three individuals who would not give me their last names. I personally feel there is some sort of fraud or deception going on and I am at the losing end. I asked for the next level of complaint and was told I reached as far as I could go. When I asked for the third person to put me in touch with his supervisor he said he would not. This man's name was Lee.

Really a bad situation that Sony would not stand behind their product and assist me. I have filed a complaint with the Better Business Bureau also. Please assist. I haven't even made a single payment on this computer and it all comes down to I didn't have the box it came in. I had the receipt, yet it wasn't enough. I have sent this on behalf of my girlfriend. My name is Marti *** and you can contact me at xxx-xxx-xxxx; xxx-xxx-xxxx, ***xx@xxx.com

This is truly a unfair practice. If the water damage is a true issue we were not the cause. How do I know that the outside service company as to which I was told didn't cause this to be? The unit operated fine for two days. Something is not right here. That is why I will exhaust all my means for them to stand by their poor practice of ripping off the consumer. Thanks. Please help.

I had purchased a Z series in July 2010. Started having problems with display adaptor shortly after. First, they had me send it to the repair facility in TX. The laptop came back with the original problem with some additional problem. Numerous calls and hours of hold with customer service. I was told they don't have the part and don't know when they will get it. After four months, they finally got the part. After the technician changed the part, I ended having even more problems. While changing the part, the technician broke the wireless card. I had to wait another two months. The new wireless card came in. The technician came to change it but was the wrong card! It has been eight months know. I have offered them to take back the laptop and refund me my money but they refused. I finally took Sony to small claims court and because of their bad faith I was awarded three times the purchase price. Considering the purchase price was $2300, I was very happy!

I bought a Sony Bravia Model KDL52VL150 just over two years ago. It started blurring on the left side of the screen. After putting up with it for about a month, I contacted Sony to find out that it was out of warranty at two years. Sony states they will not help in any way. A local technician states it would cost more to fix it than a new one. I spent around $1600.00 for it because I was told it was the best and would hold up for a long time. After finding out Sony had these issues, I feel they should have helped. It appears customer service is not their strong point.

I purchased a Sony computer in February 2010. The fan overheated a couple of months ago and was dropped. This is the second time the fan has overheated. The fan burnt my boyfriend's leg the second time the fan overheated and the screen was cracked. I took the computer to Best Buy for repair and they said it was covered. I received a call back from them saying that it was not covered.

I have been using the computer hooked to my TV and the fan overheated again. When I took the computer back to Best Buy they said they would send it off to be fixed. Then they have called me back saying that I had to repair the screen before they would fix the fan. This is the 3rd time the fan has overheated. I have called and been placed on hold for hours and numerous customer service agents have told me that this should be covered.

Fraudulent service: About a year ago, my computer screen remained blank when I turned it on. There were, obviously, no error message to speak of, and no recent changes made to it. Note: the startup sound still worked, and my computer engineer friend looked it over and suspected a graphics card problem. He found this article for me saying that NVidia and Sony are accepting responsibility for the problem, even for those computers that were out of warranty.

Sony failed to inform the technician of the repair (they just sent the part, and the tech was puzzled as to why a box with no dispatch order came to his office - resulting in a delay of repair of 3 weeks, during which Sony reps claimed that the part was still being shipped en route). And after the technician installed the new motherboard, we noticed that the sound was no longer working. Calling Sony back resulted in them saying: "Sony solved the graphics card problem. You're on your own for any other sort of problem. Give us money and we can repair it for you (even though we, Sony, were the ones who sent you a defective motherboard in the first place)." For Sony people reading this, here's proof that this is not a made-up story - my repair order is **.

On 8-4-2010, I bought a Sony Vaio VPC EB26GM. On 12-10-2011, it's not working, of course just after the warranty expired. I took it to the place I bought it from and had them check it. I was told that it was the motherboard. I asked the associate if it is common for laptop to die when it was just over 1 year old. He said yes. He also stated that the average is 2, 3, or maybe 4 years. Had I been advised that the life span on the laptop was so short, I would have either not buy it or bought the extended warranty.

VPCF11JOE Sony Vaio laptop, worst computer ever. Very poor after sales service. Helpline in Cairo, Egypt. Person very pleasant but of no use. Within one week of purchase, the screen went completely dark and was replaced with a brand new one. I did not take out extended warranty (let that be a warning to others). I tried to arrange repair for it at 15 months. It is irreparable! It cost $999 new!. It was my business one, so was rarely used, as we have three other computers in the house. Has anyone had similar problem with same model ?

I bought 2 Sony Vaio laptops for my kids. I also bought 3 year extended warranty as well to make sure all is well. All in all, it cost me close to $1,800 with tax and warranty.

In about a week, my son was sitting with me watching TV and using his laptop. I saw it slide off his lap and fell very short distance from the couch to the floor. The screen was however already cracked. I knew broken screen is not covered under warranty so I took it to Fry's Electronics where I bought it to pay for repair/replacement of the screen. They told me the part is not available and gave me a number to Sony to call. Sony part services said because my laptop is new, part is not available for it and transferred me to service dept. Service dept told me the only thing I can do is send it to them to repair at a cost of $499.00. I asked the person, the computer only cost $600, can you just sell me the screen and do it my self?

They said the only person authorized to do it is their tech in their center period the end and I have to pay $499.00. She said even Fry's where I purchased it, can't do it. I asked to be transferred to a supervisor. I told her I have a one week old laptop, all it needs is a screen repair or replacement. She kept repeating I'm responsible. I told her I know but is there any way I can buy the part or have the Fry's service work on it since I've used them in the past and their fee is reasonable. They told me no.

So I now have a new laptop with no screen because Sony won't make the part available. Rude people form beginning to end. I will never buy another Sony product again. I have the PS3 and other Sony items. It makes me sick to see Sony brand in my house.

I purchased Vaio laptop from the Sony website 2 weeks ago approximately on 11.15.11. After 4 days, the optical tray was stuck closed and in trying to open it, it broke into 2 pieces. I called as per customer support case #** and was told very straight and to the point that is was not covered under warranty, and I would have to pay for the repair. I explained if the tray was not stuck I would not have pulled hard enough to break the tray! The representative, Dexter, was cold and shared no empathy for his customer who was slightly distraught after his new laptop was now broken. He would not give his last name and simply told me he would send a box to send back unit for a price quote for the repair.

I explained that I was not satisfied with his answer and I asked to speak to his supervisor, and he replied that the supervisor would not speak to me or any customers who call in. I work for a luxury car brand and we always try to look out for the customer and do what is best for them. I reviewed the flat cost of repair which is $280.00, which is half the cost of the laptop, and is absurd. So with this, I am reaching out to the forum in the hope that Sony will see my case and respond .

I bought a top of the line Sony laptop, one of several I own. I purchased the extended 4-year warranty. I bought the computer and the extended warranty directly from Sony and I have all the emails to prove it. My laptop has an electrical issue and the plug on it has a problem. We have been trying to get Sony to authorize the repair but they can't find our service contract even though I have sent them the original paperwork from Sony proving the $399.99 payment. They just keep saying we need an additional 24-48 hours for the past 11 days. Sony has outsourced their warranty issues to a company in the Philippines. They never call back, never send an email, drop the call after 20-minute waits, etc. This is a joke. I will never buy another Sony product, ever.

On November 24, I went to the Sony store at the Cherry Creek Mall in anticipation to purchase a new Vaio Notebook computer similar to the one I had purchased a few years back from the same store. I found this computer to be great for travel because of the light weight.

After about a 10 minute wait with which I had no problem, I received the attention of a salesman. I told him what I wanted and within minutes, I left happily with a new Vaio Notebook Z2 which I was told was the upgraded faster & better version of my old computer. I proceeded to go with my daughter to the Apple store for her purchase of the new iPhone. When we arrived at the Apple store, I told my daughter that the box seemed heavy and wondered if I received the right computer. She suggested that I open the box to make sure since we were still at the mall. After I removed a piece of 2x4 inch tape which held the box closed, I found the box to contain the computer with an external DVD drive (power media dock, which seemed to weigh more then the computer itself). I closed the box and immediately took it back to the store.

I proceeded to the sales counter and told the person behind the counter that I just made this purchase, but it was not exactly what I was looking for. I explained that my old computer has as built-in CD drive and that the new computer did not have the same feature. I also mentioned that the new version with the external CD drive makes the overall product altogether heavy and inconvenient for my travels. The sales person seemed quite irate toward my response and told me I can just find something else or be charged a 15% restocking fee since I had opened the box. I replied that I really don't want to deal with him because of his attitude and asked to see the manager. He told me that he was the manager and gave me the name of John **.

I told him that I think he needs a class in customer relations and he responded with, "I am calling security". I shook my head in disbelief and said, "This is totally wrong. Do what you need to do, just give me a refund". He left and after 15 minutes of waiting he never came back & security never came. Another employee refunded me $1,989.13 but total purchase was $2,289.12 which included tax & accessories. I felt ripped of for $300 and all within 1 hour. I have the time stamped purchase & refund receipt. I went back to the Apple store to meet my daughter and ended up buying an Apple computer. After this incident, I doubt that I will ever purchase a Sony product again.

I purchased a Sony top of the line laptop Model VPC F236FM from Best Buy, on 11/05/2011. I went on vacation on 11/10, and returned on 11/21 to find a major issue with the laptop, and spent over 3 hours with Sony on the phone ,and online to solve the problem. The computer was restored many times to the original software, however, the problems arose as soon as it booted up. After 3 hours, Sony finally admitted there was a problem, and they needed me to have it returned, and wanted to send me a box, and have me pay for return shipping. Then, they stated 5-8 business days once they received it.

I was transferred to so many people, disconnected after transferring, and then finally told, it doesn't matter if the computer is your lifeline, in so many words. Policy is policy and they will make no exceptions to expedite the repair. I have a degree in electronics technology and have maintained my computers for more than 10 years, plus my networks, and was kind, and respectful when asking for help. I am self employed and this computer is my lifeline. I bought the computer and went on vacation for 2 weeks, so I can't take it back to the store for a return (only 2 weeks after purchase with a restocking fee), and Sony could not care.

I had one other situation like this with Toshiba years ago, and they sent a return box through FedEx, with overnight to ship back, and I had the computer in 3 days not counting the day I shipped it. They have awesome service. I spoke with their highest tech support, customer service, and then customer relations, who stated that their policy has exceptions, no matter what the circumstances. I will never ever buy a Sony product again. I managed teams of electrical engineers in a customer service environment for years, and when I asked to speak to a manager, I was told this is the end of the line by Sony employee CQV8 John, whom I was transferred to in customer relations. This employee stated he was the end of the line, and there was no one else to talk to.

I asked if he could at least contact the repair department to expedite the repair given this is my lifeline as a self employed appraiser. I was given a phone number, and told for me to contact them. As a previous customer service professional with a technical background, I will never do business with this company again. Again, I was kind and explained the situation, but basically I was read the standard policy, and told there was no way to deviate in any circumstance. I again pleaded, but to no avail. Finally, I informed the individuals you have left me no choice but to relay my experience on every website possible, including YouTube, and I am going to let everyone know what to expect if you do encounter a problem. This computer is in mint condition and new. I will never buy anything from Sony again. Toshiba was fantastic, as was Dell, and HP, when I dealt with them years ago.

I had booked Sony laptop VAIO EH25 on 19/11/2011 for the price Rs29990.00 with payment of Rs500.00 The dealer promised me to deliver computer on 21/11/2011 because that stock was closed. I called up on 21st for taking delivery; he said no stock, it will be available on 22nd or 23rd. Today I had been to the dealer he said the price has increase to Rs32 thousand . I refused his statement; how he can increase the cost and why he did take the booking for the Rs29.99K?

Peoples trust Sony products; this should not happen, it will be damaging the popularity and trust.

Why does my lame Vaio which has dual processors not perform the simplest functions as well as a single processor laptop? Why every time I open a folder can it not remember and retain the folder size and settings? Why does my laptop not let me update my most critical Security Center Updates? It won't let me. It gives me errors every time? Also, it has an awesome habit of not putting the text box on top, like when I delete photos, I have to minimize the full window to say Yes to the pop up box? 15-year old computers perform simple functions like this without problems but a new 2010 Sony Dual Processor cant? I have many other complaints about this computer. I thought a Sony product wouldn't ever be so poorly functioning. I'll never buy or recommend another Sony product ever.

I am continuously facing the webcam problem in my laptop since I bought it. Whenever I want to open it, it shows "The webcam not found or work not properly". Please help me.

The Sony VAIO lap top was purchased from Best Buy Carson City Nv and is under manufacturer's warranty. The laptop has crashed many times and behaved erratically several times since purchase. On October 25th, the computer died altogether and could not be restarted.

The computer was taken to Computer Crew, (775) 687-2200, who contacted Sony and made arrangements for Sony's serviceman to show up at the address and install the motherboard since they didn't trust the computer company, Jerry **, to do so. The company makes false promises. The mother board wasn't delivered on Thursday, October 27th, as promised nor did the serviceman show or even call the company or the owner at that time. The entire matter was arranged by Jerry from Computer Crew and Sony. Sony can't follow instructions and obviously didn't intend to do so. The owner of the laptop talked with the serviceman, on October 27th, and informed the owner that he was in the neighborhood and would be over to Computer Crew office which is open 9:00 a.m. until 6:00 daily and sometimes later.

Sony's representative's phone number is **. This was another misrepresentation by Sony's representative. Not only did he not show up but he didn't call or cancel; he just ignored the matter. Sony's representative keeps wanting to enter the owner's home. Who does Sony think they are sending strangers who are insisting that they enter the owner's homes? That is why the lap top was taken to a computer store.

It was the owner's request that Jerry from Computer Crew replace the Mother board - not an incompetent Sony representative who can't return calls, keep appointments or register the correct information.

A telephone call was made to Sony on October 29th by Jerry informing Sony that he hadn't shown as promised, hadn't provided the Mother Board and hadn't recorded the address, phone number etc., correctly as provided both by Jerry from Computer Crew or the owner. The Sony phone representative gave Jerry the false story that he wasn't at his own shop. In fact that day, Jerry worked from 9:00 a.m. until 10:00 p.m. Now this Sony phone representative, who can't take information correctly or return calls, informs us of a different date, October 31st. The total overall experience is a nightmare - total incompetence and lack of customer service.

I have a Sony VAIO laptop E-series VPCEB3AGG. I am facing a web cam voice problem with it. I can receive sound from the other party but cannot send my voice to other person. Please send the solution to my mail. Thanks.

I bought a custom-made laptop in October 2010 from Sony VAIO. The motherboard failed around August 20, one week before my first semester in graduate school. I sent my laptop off to Sony VAIO to be fixed around September 3. Two weeks later, I called to ask about the status of my laptop. They told me that parts have been ordered and it is still waiting on repair. I was frustrated, but there was nothing I could do.

I spent long nights on campus and in my apartment lobby on the computers just trying to keep up with my class work. 4 weeks since I shipped my laptop off, I called them again. They told me that my warranty expired last September 26 and that I can no longer get a free repair. So my parts have been back-ordered. But since it has taken so long, they are willing to give me a refund. I said no. That's nonsense. I want it fixed. I paid $189 extra for a 2-year extended warranty. I want them to fix it! They said they had no record of my warranty. I told them I had a copy, and they asked me to email it to them. I said that would be fine.

Two days went by, and I have received no email from them asking for my warranty. I called them again and asked why they haven't asked for my copy of the warranty. They said they already emailed me. I came to find out they had my email abbreviated--in my address, it has "maryland" in it; they abbreviated it to "MD". They also had my name misspelled and have been sending all my information through this incorrect email address. I was on the phone for a good hour correcting all their information.

Then, we talked about my warranty. The phone was given to someone I had never spoken to before. She said that I email her my warranty. I said, "I don't have a copy of a warranty, but I have the proof of purchase of a warranty on my receipt. She said that would work just fine. She then emailed my correct address and the body of the message simply said "TO ME" with a Sony VAIO email address. I emailed her my receipt.

Two weeks after that, I called to check the status of my laptop. They said the refund check is in the mail, and I should be getting it in 2 weeks. I was furious. I said I never agreed to a refund; I have a 2-year warranty! I have been waiting for this laptop for 7 weeks; I need it back! The woman on the phone said the computer had been sent away and that the check was in the mail. She also said that by sending in my receipt, I had agreed to a refund. I said that was ridiculous and that I had been talking to a woman about my warranty. She said, "Well, that wasn't passed on to the technician (the one who originally offered me a refund)." She further replied that therefore when he was given my receipt, he thought I wanted a refund. This happened even though at the bottom of my receipt it clearly stated I had purchased a 2-year extended warranty.

My phone call was then directed to another department where they said my husband agreed to a refund. That was even more ridiculous. I was not married, and no one has been contacting them about my laptop, except me! I was then directed to another department where they said I had verbally agreed on a refund. I did not agree to a refund! I knew I had a 2-year warranty, and I had been waiting 7 weeks for this laptop! They said there would be no easy way to get my laptop back. It may take weeks to months. Not to mention, they said they couldn't fix it in the first place, because it was custom-made on a Sony VAIO website. I said, "Forget it."

I got all my money back for my laptop. I am now working on getting my money back for that 2-year extended warranty that has only been active for 2 weeks. I would have fought this, but I'm in graduate school and I desperately need to focus and buy my self a new computer.

I loved my Sony VAIO--great computer. But I fear of ever having to deal with their customer service ever again. 7 weeks and they got everything wrong! I'll never buy a laptop from them again

I purchased a new Sony Vaio VPCEB26GM laptop on 07/31/10 for $786. The system board failed on 09/23/11 and they want to charge me $479 plus tax to repair it.

I understand that the warranty expired, even though only by two months, however, I did expect that Sony would provide some consideration and at least repair it at cost. Especially since the chances of a system board becoming defective is minute.

I wish I could rate my overall experience as a negative star but since I cannot, I rated it as one star. I currently own several Sony products including two Vaio laptops which both had major issues within a year and a half of purchase, three Sony Bluray and DVD players, a Sony projector, and two Sony AV units. I pointed this out and their customer service rep told me directly that they were not willing to do anything to retain me as a customer. Therefore, I will never again buy a Sony or a Sony affiliate product.

It was a headache and they fleeced my pocket within a month of purchasing a Sony Vaio laptop.

I purchased the Sony Vaio model VGN-CR353/N E1 around two years back. Within a month it started giving trouble. I had to take it, every time to the very few authorized service centers at Bangalore (the most uncooperative, swindling service people I have ever come across). Now it is in a service center by the name of Sony Service Centre, at 1034/126 20th Main, Westoff Chord Road, Rajajinagar, Bangalore. They want its mother board, power board, etc. to be replaced at my cost. Total expenditure: Above Rs 20,000. I decided not to repair it.

I wish I had found this site before I wasted my money on a Sony VAIO, model VPCEB33FM. I found this site while searching to see if I had legal recourse. Less than 4 months after I bought it, the keyboard developed problems. I called Sony the first time on August 22. The customer service representatives have been polite but they all sound like they are still in high school and they are clearly nothing more than puppets.

It has been six weeks and I am still waiting for at home service, which I am entitled to as part of the warranty. The keyboards are on backorder. If I want to send it in to the service center, they might get it back to me in 2 weeks. I asked why is it that they have keyboards at the service center, but they could not get one to the local repair people, but I did not get an answer.

Here's the deal. I live right smack in the middle of the worst wildfires in Texas history. My neighborhood was evacuated on Labor Day weekend. My neighbor's house burned to the ground. The fire burned up to my foundation all the way around. The most reliable way to get new fire information is on the internet. There have been 4 flare-ups in my area this week. I have an unreliable laptop, and if we get evacuated again, I have to remember to grab the stupid extra keyboard.

I have never been more disgusted with the lack of customer service from a company in my 30 years of being a consumer. I will never buy another Sony product. I do not need this headache on top of everything else going on right now.

In December of 2009, I purchased a Sony 11" Notebook (Model# VPC-W111X/P) for my fiance. I remember being at Frys Electronics a few weeks before Christmas for hours, browsing laptops, notebooks, mini netbooks ranging from all brands such as Gateway, Lenovo, Apple, Sony, Dell, HP, etc., pretty much spending all day with my now wife looking for the right one!

We first considered a pink Dell mini notebook for a great price (around $300-$350), but I noticed that my wife kept looking at the hot-pink Sony which we also looked at earlier which was considerably more at $529.99! When we were ready to ask the sales associate to get us the Dell and check-out, I suddenly made a rush decision and caved in to my wife's craving of the much more expensive Sony! Anyway, it's Christmas and you can't go wrong with a Sony is what I used to think. All I can say is that I wish I stuck with the Dell!

At first, the laptop was great! She loved it and used it frequently. It had a nifty built-in cam with some fun software that my wife and child used to take pictures and videos with. But around 8 months later, around August 2010, the first problem started when the A/C adapter quit working, forcing me to purchase a new one (original Sony) for $129! This was just the first time because the A/C adapter went out again in March 2012, but this time, I purchased an after-market Sony adapter instead for $79 because I was told it works the same and had a lifetime warranty.

Around mid-July of 2012 was the day that my wife's Sony laptop did not want to turn on one morning. Initially, I told my wife to plug it into the A/C adapter because simply, it might have no juice in the battery but that was not the case. When we plugged in the A/C adapter, the light on the laptop comes on but it still does not want to turn on. We left it plugged in and tried again later but with no luck!

About a week later, we contacted Sony service and repair, and I agreed to pay $130; $30 for them to send me a shipping box for me to send the laptop in and $100 for initial diagnostic testing. A few days later, they contacted me and informed me that my laptop had a "Defective System Board" and the estimated charge for my repair will be $629.99 plus taxes, and apparently, their technicians also determined that I have a "Defective A/C Adapter" and if I want to replace that as well, then it's an additional $553.01! Can anyone say rip-off?

So basically, I replied and asked them if what I read was correct - it's going to cost me $629.99 to fix a defective laptop that initially only cost me $529.99 brand new and they want to charge me an additional $553.01 for a regular A/C adapter! The exact same kind of adapter they sell online at sony.com or any electronics store for around $99-$149!

About a year ago, I bought some Sony speakers for my computer. The on/off switch failed. I wasted 35 minutes on the phone with Sony. They will do nothing because I did not save the receipt. An on/off switch should not fail so quickly and they make it impossible to replace. I used to think Sony stood for quality. No more.

The hinge is getting out on my under warranty VAIO. I sent my VAIO notebook for repair about a month and a half ago. After a few calls, I was told that I need to pay more than $400! So, I asked them to return it without repair. After many calls, I got the laptop a month later. I wanted to speak to a manager but no hope. I advised them that it is a working laptop. What is the point of staying without a laptop for 30 days? Why I do I need it? No one at Sony cares. Oh, I sent one piece laptop to Sony but they sent me back an extra broken plastic piece!

I own a ps3, which is the second one that I have purchased. I am getting what everyone is calling the "Yellow Light of Death". When I turn on my ps3, the light turns blue, then yellow and then it goes flashing red. It doesn't work. Of course, this is happening outside the one-year warranty that came with the product from the date of purchase. I called Sony about it, and they want me to pay $99 to have it fixed. I don't have faith in this since the original ps3 I purchased had this very same issue. I sent it in three times for repair, and it never worked. I have also submitted a compliant through the Better Business Bureau (BBB), and haven't received a fair resolution offer. They offered a free game to offset my paying of the $99.

I have read too many online posts about this issue, and some of the posts include that one particular individual received a "Good Customer Faith Repair'". I haven't received such offer, and don't understand why. I have spent thousands of dollars on Sony products, and I recommended them all the time. I am a very loyal Sony customer; I would love to remain a loyal customer of theirs, only if they do right. This would mean that they repair my ps3 at no cost. I don't think it is a lot to ask. I take care of my products. I keep my ps3 in a well ventilated area, and I don't play with it continuously where it would over heat. I received a call from Anthony with reference number **. I have never spoken with him even though I called, and I left him a message after speaking with James ** a few days ago.

I bought a "fully loaded" VGN-FW373J 17" laptop 18 months ago. And through daily use, the plastic power cord input and on/ off switch ports have broken off.

Has there been a recall for this problem? This seems to be of sub-standard design for a Sony product. Appreciate a response and recommended resolution.

I sent my Vaio notebook for repair about a month and a half ago. Today, 9/20/11, it has not been done. They were telling me that the parts are on back order. Every week when I call for status, I have a different answer. So, next time, I will not by any Sony product.

Hi, I would like to pass onto you my frustration and terrible experience with Sony. I had previously owned a Sony Vaio laptop and then an all-in-one desktop. I never had any issued besides the equipment getting older and the normal wear and tear on a computer. Based on my last two computers, I decided to upgrade and bought a brand new Sony Vaio All-in-one desktop on May 31, 2011. I had nothing but problems with this computer since the day I bought it. I was still using my older desktop and as a result avoided using the new computer a lot.

As time went by, I started to transfer files and started to use the new computer more. Not only was it very slow, it froze every few days, a blue screen came up saying "dumping memory", mouse would freeze and a few more very annoying issues. I had called a few people that are very familiar with computers and they tried to help by uninstalling programs and reinstalling different programs.

One day I decided to call Sony to let them know what a nightmare this new computer is. It gets worse. When I called the first time, I think it was Saturday on September 10, 2011, the gentlemen tried to help. I was on the phone with him for at least one hour. He did not help and did not fix anything except made my sound go away. After giving up on trying to fix the issue of why I called he started working on how to restore my sound and was not able. He told me that I had to reinstall Windows.

I called my brother (who was home at the time) and he was able to go into some settings and 10 minutes into it, he made it work. This was 2 hours wasted. Next, I asked him if someone can possibly come to my house to fix this since this is a new computer. He told me that it is not an option.The closest repair store to my house is in Wrentham outlets in Wrentham, MA and that I did not have the option of them coming to my house to look at the computer. Conversation ended.

I called the Sony store in Wrentham and they told me that they do not repair computers, told me to call Boston, MA (Copley mall location). I live over 100 miles from Copley mall. I then called Copley Mall Sony store and they took all my information and told me that they will look at it right then and there. All I had to do was make an appointment because they work by appointment only.

I made an appointment for Thursday, September 15, 2011 at 10:00am. I brought the computer there (100 mile drive) and found out that they need it overnight and possibly for a few days. The problem I have with this is, 1. I was told that they look at the computer right on the spot and it will take only a few hours 2. Why make an appointment and screw around with customer's schedule if all you need is for them to drop off the computer? 3. If I knew I had to leave it at the store over night, I'd deleted pictures and other personal files. Anyways, I didn't want to make a big deal about it so I agreed to leave it and signed the papers and left. They called me about 6 hours later to tell me that they cannot fix it and that it has to be sent out some place and will take up to 3 weeks. What kind of customer service is this if a customer paid $1,400 for a computer just 3 months ago?

I explained to the Sony employee that 3 weeks is too long and asked if there are any other options. He put me on hold and came back with good news. He said that because I bought it brand new, I can have a technician come to my house. Why was I not told about this when I originally asked for it? Sony is dishonest and tries to take the easy and inexpensive route!

Moving on, I thanked him for everything and told him that I'd drive there and pick up my computer later that evening. I now had to drive to Boston for a second time in one day, big wasted! They gave me an event ID # and told me to call the service number to get everything set up. I did came home, opened the box to find out that the power cord is missing. I will have to call the store tomorrow and ask them for my power cord. I should not have to go through this nonsense.

I bought a brand new Sony computer thinking that it's a good name and a good computer. I now realize that your company does not stand behind the products you sell, because you don't want to exchange it. A good company would stand behind everything they sell and offer a full replacement if it is less than 1 year old (especially if it costs over one thousand dollars). Please help a furious customer! All my information is below.

Service Repair # - **

To resolve this issue, I would like for Sony to replace my computer with a new one. I only had this for about 3 months and have had a horrible experience with both computer and customer service.

I have continually called Sony and used their online chat about the known recall on the fan for my Sony VAIO VGN-CS2 series. I have been contacting them ever since I've had issues and found out about the recall. Every time I call, they tell me that I'm out of warranty, gives me a link to a website that doesn't give any information, and hangs up on me. I bought this computer in March of 2009. I have a 48-month extended warranty from the time I bought the computer. I still have a few months left and they refuse to fix it. I want it fixed and I'm not paying them $100.00 for a known problem that is their own fault! I need my laptop for school and haven't been able to use it because it overheats and shuts off. I don't have another $1,000.00 to pay for another one. I expected a better product and customer service for that kind of money.

Even one star is too generous for a company who fails to respond to any phone calls or emails, and support service is some sort of sick joke.

We were supplied with a Sony VAIO through our insurance company. The computer was a complete disaster from the word go. The mouse pad did not work and, after hours on the phone at our own expense, they agreed that the machine was faulty and said they would repair it.

It came back in the same condition with the same problems. Again it was collected, since this time we have not been able to contact them. We are stuck in the middle of a situation where a subcontractor deals with Sony. This subcontractor will supply us with a working machine, not a Sony under any circumstances. But this cannot be done until Sony returns to them the laptop they took back from us and have kept despite numerous requests via phone and email to return this.

Sony is a complete disgrace and would not know the meaning of good customer service if it jumped up and bit them on the backside. Be warned: do not deal with them. They are no better than Del boy on a bad day. At least he was contactable.

There should be warning on all of their goods. Do not buy. Lots of hours of trouble with their machines.

I was supplied with a brand new Sony VIAO laptop. It failed on 1st boot and was returned for repair. It came back to me, and failed a second time. It was returned again to Sony, who still have it and are not available to either take calls, respond to e-mails or resolve the problem. They have stolen my laptop!

I've owned a Sony Vaio VGN-CS290 for about 3 years. During that time, I have replaced the DVD/Blu Ray drive, the fan, and the power cord. I paid for the power cord myself, but thankfully, I was still on warranty when everything else went out. However, now that I am off warranty, the DVD/Blu Ray drive and the power unit no longer work. With no power to the computer, I can't charge my battery, so I now have a $1,400 piece of junk. I tried emailing Sony several times but never got a response. I own 6 Sony products but after all the troubles I've had, I won't buy another Sony. Beware all!

I ordered my Sony VAIO Z on 06/30/2010. The product which was shipped was different than what the summary showed in the original order. My order number is ** and this shows that the SSD I ordered was 512GB (256GBx2), instead they shipped me 512GB (128 x 4) which is substantially cheaper than what was ordered. I spoke to customer service and I was convinced that the drive config shows the correct one which I ordered and this is the only way Sony ships the product.

Further to this, I wanted to use my external monitor and they had false statements in the marketing and the laptop could not drive any monitor of a higher resolution and I was using 2500x1600. I spoke to Sony again and they could not solve my problem. Just recently a month after my warranty expired, The LCD Bezel broke due to heat issues with the laptop. I contacted Sony about this issue and they were very rude and flatly refused to be of any help. I spoke to one of the repair service person outside Sony and he clearly confirmed that the drive config (128 x 4) was not the same as (256 x 2) when it comes to physical configuration.

In summary, the company manipulates the marketing to show the wrong specs, sends a config for the customer when he orders but ships something completely different in order to save money for the corporation. Also, the customer service is as rude as possible. Apart from this, there are severe heat issues with the laptop. My little one had left his crayon next to the laptop and it just melted in minutes. Also couple of days later, I left on my carpet to put for an overnight backup and it took us a while to notice that it actually burnt the carpet dark brown. If an audit is performed on this company, this issue is rampant and they are ripping off consumers and being as rude as they can get. This company needs a large class action lawsuit to get them in order.

I had extended warranty coverage on my Sony VAIO (VPC-CW190X) laptop. One day, the screen died (the laptop is still under warranty). We were told by the enhancement services (who claim to provide coverage on Sony's behalf) to send it to Sony Repair Center for diagnosis. We obliged and these folks would never call back. When we called them for two to three times every day, they won't be available. After 10-15 days of no laptop at home, we were called to be notified that we'll be paid only $330 towards the hard disk damage, out of which they are asking that I pay Sony services $130, so I'm left with only $200.

According to them, there was LCD damage on the inside that was allegedly caused by us. They were totally rubbish and they said that this is the best that they could do. My question is, why is this totally a one-sided process? Extended warranty coverage is meaningless and this lady could even say, "I'll pay you $1." What can we do as consumers to be heard?

I bought a Sony VAIO laptop on January 2011. Now, it would not start properly. The power switch would glow but nothing will happen. Then, I have to remove the battery and it is to be kept for more than five hours before I can restart it. I really don't know what is the root cause but this is really irritating. Can I get replacement as my laptop is within warranty? What is the process?

I was on the phone numerous times, trying to obtain computer specs for my graphics card. I was disconnected 3 times, placed on hold for 23 minutes, and then disconnected again. No one was able to provide accurate service/information and was told that Sony does not have a Customer Relations Dept. It has now been 3 hours and 47 minutes, and I was given a 5th number to call, of which is not even toll free. I was told by Riley that I had to pay to speak to a representative because my computer was no longer under warranty. All I wanted was to purchase a new graphics/media card.

I will never buy another Sony product again.

VGCJS110J

I was told by an IT tech that the hard drive for this particular computer notoriously dies, which is exactly what happened to me. Barely used a few 100 hours maximum and suddenly black screen. Unfortunately, I did not extend the warranty. This computer was used as a travel computer sitting for many months at a time not being used.

I took the VAIO into the Geek Squad; Best Buy who wouldn't touch it. I drove 100 miles to Seattle to drop the VAIO off at a SONY authorized repair. I drove 100 miles to pick it up with an estimate of $700 to install a new hard drive. I asked for an extended warranty knowing that if I put in a new hard drive, the same problem would happen again. Suddenly, the authorized SONY dealer isn't actually an authorized dealer and cannot accommodate my request. It cost $200 to diagnose the problem. Hard Drive Failure was very common in this particular model, I am told.

I mailed the computer to the SONY authorized company (who outsources their work to an IT repair shop in Simi Valley, CA). Cost for repair, estimate came in at $300 above the original estimate at $995 to replace the hard drive. Cost to me, $130 to diagnose what I already knew was wrong with the computer. I refused the repair because they would not honor an extended warranty. I sent them the original diagnostic information from the 'authorized Sony repair service' in Seattle. They charged me for their diagnostic services as well.

I bought a Sony in February and it started crashing and it got very hot and the fan made loud noise. I made a request to get it repaired since it was under warranty and Sony sent out an on-site technician who replaced the parts. Even after replacing, within five hours, the same problems started again. So I called Sony and requested to send it to their repair center to get it all fixed. After much arguing, they said that they would send out a box overnight for me to ship the laptop. I received the box after calling Sony again and again for 5-6 days (so much for overnight shipping!)

After the laptop was repaired, I received an email from Sony that the laptop is repaired and shipped overnight and they sent me the tracking number. The package was never received at FedEx from Sony for five days and I never got my laptop in time for my business trip.

I purchased one of the very expensive new 3D computer from Sony, model number VPCF21AFX.

I only use the middle "birdie finger" on my right hand to use the mouse pad. Ever since, I started using this computer, I have this weird fungus or radioactive problem with my finger where the skin just falls off the tip of my finger. I don't know if this is from a chemical on the pad or the rough pad design but it hurts and is very painful. Has anyone else encountered this?

I feel that if the computer mouse pad was analyzed, there would be a dangerous chemical inside the plastic or even radio-active material. My finger is really that messed up.

I went back to the store where I bought the computer and they said to come back if the problem persisted or got worse. I want to know if anyone else is having this problem before I go back. I also complained about the 3D not working and they had no advice and claimed that the game they put on display, in the store, does not even exist; the movies don't work either.

I was online for three hours with Sony help and it never got resolved. Sony has created some "3D video" that no one knows anything about in their own company.

I purchased the notebook Sony Vaio computer in June 10, 2010 under guaranty for one year. The computer cost me over $1000. After 3 months, I got a problem with the speaker. After 14 months, my motherboard died. I feel like I was used by this company. I feel like they hurt me very much for paying so much money and get nothing in exchange.

To get the motherboard damaged after 14 months, I felt spyhole. I asked them what caused this and their answer was usage. What would you feel for an almost brand new computer, after guaranty was over you get this huge surprise? Sony needs to stand up and fix the problem because it is their problem. I got shocked about their answer and their poor costumer service. I had a very, very bad experience and I like to sue them because this is a major issue from a factory that does nothing about insurance.

I bought a Sony Vaio TZN for over 1000 dollars and about one year later, the computer started heating up and burned the outside cover of the computer, my hand, and my desk.

I complained to Sony and they said that it was because of a firmware problem and that they would fix it in 7-10 days after I sent it in. I got my computer back 2 1/2 months later with the wireless card broken. I called Amber at customer relations and she said I would have to send it back again for repair. I asked if they could send someone to my house so that it wouldn't take 2 1/2 months. Like all the customer service people at Sony, she was rude and unhelpful and said no.

This is complete negligence on the part of Sony. They are too big of a company and don't care about their customers. I have bought five Vaios in the past--no more.

I purchased a new Sony Vaio laptop in January from their website along with the on-site service warranty. On 7/15/2011 my keyboard completely died. I was on the phone with Sony for over 2 hrs when they finally told me that they could not send out an onsite technical because 'my computer was custom' and they did not know what keyboard it had. The computer is definitely not 'custom', I simply selected it off their website. Basically they gave me a bunch of different reasons but said the only solution was to mail in my computer (~10 day turn around time) but they would not send a technician. I explained that I could not be without a computer this long and that was why I had paid for the onsite service.

They could offer no other solution and were extremely unhelpful. The first rep was meant to send a box to return the computer and promised to call me back and did not. I then had to call back and wasted another 2 hours going around in circles getting yet another set of reasons why they could not send a tech to fix my laptop. This rep kept saying because my laptop was 'custom' I coundn't have an on site tech. But could not answer why I was able to select that option and pay for it!

This is the second time I have reported fault on the same unit within two years, and the unit is the Sony Vaio CS series. I filled a complaint about the default in my laptop on the 18th of July and it was supposed to be collected on the 19th from my home address through UPS courier service. However, nobody showed up for collection. Then on the 26th(after a week), Tuesday, I handed over my laptop to UPS service as they turned up for collection and I thought I would receive it back within 5 working days, as promised. But on the 28th of July, I got a voicemail from Sony claiming that they have received the box back but not my laptop. So they were missing my laptop and instead of launching a tracker, they are telling me that they have missed my unit.

On Friday, July 29, I called them at around 12:00 PM to confirm exactly what the matter was and it took my whole day to convince them to launch a tracker for my unit with the courier service. A female named Joanna was supposed to call me back after consulting her technical center colleagues, but she never called back and kept me waiting. I was struggling to get information regarding my own unit as Sony would only connect the customer calls overseas and they would not pass the calls to any higher official or head office.

When I told them that I have to leave the country for good on Tuesday, the 2nd of August, all they could do was tell me that they cannot do anything but blame UPS for their fault. Today is the 1st of August and I feel hopeless as neither of the companies are ready to take responsibility of my unit. I blame only myself for a purchase with Sony. They have disgusting service.

All I can do is either leave my laptop, which I cannot do as it has all my academics, modules and a lot other important things, or cancel my tickets, which is almost not affordable.

I purchase a SONY Vaio computer package at Best Buy Pasadena, CA, on 7/19/05 that had a one-year warranty on it. The purchase price was $1,755.27. The computer soon failed within the warranty period and I was unable to get resolution through Best Buy or SONY. I was able to sent the computer to SONY for a repair, which is all that they offered, but the computer was returned and was still defective. I asked for refund or a replacement computer, which was rejected by SONY. SONY corporate cannot be reached and it appears to be by design that dissatisfied customers are only able to deal with overseas operators for customer service. The SONY headquarters in San Diego will not forward calls from customers to the administration or to anyone at the headquarters office.

I purchased a Sony VPCZ112GX/S with two-year extended service plan on 4/24/2010. I called in for a screen problem on 6/30/2010 and was told a mailer would be shipped for the return of the system.

Mailed system in on 7/5/2011. As of 7/28/2010, computer has not been repaired and the depot claims they are waiting on a backordered screen from Sony. No estimate of return of computer or way to get replacement from Sony.

I bought a Sony Vaio model VPCEA23EN in July 2010. Since then, my Vaio has been a frequent visitor at the service center.

In August, hard disk crashed for the first time. In September/October, it crashed again. By the end of November, the touchpad stopped working. They claimed to have repaired the touchpad, but it started acting crazy again after two days. Last June end along with a crazy touchpad, keyboard stopped working, DVD said power calibration error.

This is to answer Sony Corporation of America response: I do NOT agree with their response.

Early May 2011, I was able to contact Mike and a 2nd representative at Customer Relations to inform that the laptop in reference started to have software and hardware problems while the 5-year extended warranty was active. I also explained to them that the AON Insurance 5-year extended warranty that SonyStyle at Menlo Park, Edison, NJ had sold to me had expired in March 2011. Mike and the 2nd Sony Customer Relations representative promised that Sony and AON will honor the repair of the laptop or change it if they are not able to repair it even thought the the 5-year extended warranty had expired in March 2011 as the laptop started to show software and hardware problems while the the 5-year extended warranty was active. Then a couple of days later Sony changed its position and they refused to transfer several calls I made to contact Mike.

Now, Sony is saying that the issue is between me and AON Insurance. It is important to indicate that I bought this laptop at the SonyStyle store located in Menlo Park, Edison, NJ 08837. It was SonyStyle that sold me the AON 5-year extended warranty agreement. An AON Insurance representative indicated that they will not repair the laptop unless Sony ask them to repair it. Sony can not say now that they are not responsible as they were the ones that sold me the 5-year extended warranty. Sony and AON are showing lack of ethics in conducting business by not following the agreement.

My Spouse listened all conversations I had with Sony and AON Insurance representatives and she certifies with her signature below that Sony first agreed to repair the laptop or change it in the event it could not be repaired, under the 5-year extended warranty, as the laptop started to show technical and hardware problems while the 5-year extended warranty was active.

I purchased a Sony Vaio laptop model VPCF11JFX/B in January 2010. In June 2010, Sony recalled this model due to a faulty cooling processor and urged consumers to download a firmware update to remedy the situation. I have applied and done so. Unfortunately, the laptop continues to overheat and has now damaged the video display. On April 13 of this year, I contacted Sony Technical Support and was told they would extend my warranty in order to replace the faulty cooling processor, at their expense, and was given the option of either receiving a mailing box to send computer directly to factory for repair or I could take it to the nearest Sony Style store for repair. I was given a reference number and confirmed this information via a second call to Sony, this time to the In Warranty department. On April 28, I delivered my laptop to a Sony Style store and a day later (April 29) was told by the service technician my laptop was not under warranty. On May 2, I phoned Sony Technical Support in hopes of receiving confirmation of my recall extended warranty only to be told the original tech support person had made an error and would be retrained in Sony policy, as a result. I then spoke with a customer relations rep and expressed my disappointment with their inconsistent customer service.

On May 3, I retrieved my laptop from the Backstage department at the Sony Style store and was told out-of-warranty repairs such as mine would cost approximately $400-600, as the motherboard would require replacement. In the US, 233,000 of the faulty units are included in this recall, so I am certain my problem - the failure of the firmware update to remedy the faulty hardware part of which Sony was aware - is not unique. I received a phone call from Sony today (17 May) telling me my laptop did not have an extended warranty (a repeat of information previously shared). I asked the rep what new information she called to provide and she simply repeated the exact words. No acknowledgement whatsoever that her Sony tech and warranty colleagues had either transgressed policy by extending my warranty or that the conversation had occurred at all. As stated previously, I believe I am not the only person to have received this poor quality of customer service, due to an expensive flaw in materials installed in their products. To that end, I wish to be included in whatever legal action - a class action suit - may be taken against Sony in order to have the faulty part and the subsequent damaged part(s) replaced at their expense in a timely manner.

I could not believe what I have gone through today. I am currently in a business trip to Kuching, Sarawak. All of my company's representatives are using Sony products. I was convinced to use Sony laptop and wireless mouse. I bought Sony Laptop model : S series (VPCSB16FG) S/N : 27519579 7000715 and Service Tag : C6088KDD. And bought a Sony mouse model : VGP-BMS20 Bluetooth LASER MOUSE. I bought these two items in Kuala Lumpur (KLCC) and the outlet representative is so helpful and I had a great time and good service. They really helped me and solve all my doubt on my Sony laptop. They also helped me to operate my Bluetooth laser mouse. That was on the month of ending April 2011 before I travel to Kuching, Sarawak on the 4th May 2011.

However, when I reached here in Kuching, I could not operate the mouse and I have checked the mouse battery which are fine and has changed a new battery. But it is still unable to connect to the laptop. Thus, I called in to the Sony help line. They guided me to the supported section wanted to download the software from the web, again the Sony web does not recognized the Bluetooth Laser Mouse model : VGP-BM20. I don't understand! The mouse is bought at KLCC Sony outlet and the help line personnel asked me to go to Kuching's branch to ask for help.

Thank you to all of those who posted the complaints about Sony laptop computers! You saved me almost $2,000 and endless frustration with their customer service. I have told 21,404 people (through emails) of your experiences to hopefully save them the same fate as you all.

Sony's manufacturer's warranty and extended warranty are a joke. The little black plastic cylinder piece that is in the port where you plug in the charger to the laptop slid out and landed right next to me. It looked like it had broken off something on one of the ends. At first, I wondered where the piece came from but was finally able to figure it out. The computer still worked and could charge without the piece, but I contacted Sony.

The person I talked to said that this problem would be covered under warranty. I asked if there was any place in Minnesota where I could take it since I didn't want to send it off. She gave me a number, said it was okay to continue using it, and sent a shipping box nonetheless with a way-off expiration date in case I needed to send it in after all. In trying to contact the number, I found out that the place did not do Sony repairs.

To make a long story short, I sent it in because it started to heat where it plugged in and had trouble taking a charge. They will not honor their manufacturer's warranty and are charging me to fix the problem. In addition, they won't even take the time to listen to what I have to say. Instead, they put you on hold for long periods of time and transfer you to someone else who again puts you on hold and transfers you, and on and on. And every one of them says the same thing: "Our records show that this is a physical damage, which isn't covered under warranty."

But the bottom line is they are not even interested in what their customer has to say, only what their records show. Previously, I thought Sony's were great computers, but I know now that I will never purchase another one. I'm also trying to cancel the extended warranty that I purchased with the belief that if this problem happens again, I will be covered. I'm not confident that any problem I might encounter would be covered after this experience. After searching problems with Sony computers on the Internet, I am finding out that Sony has a reputation for poor customer service and problems with their laptop computers. I just wish I had searched prior to buying the laptop.

After spending so much time and money with Sony, I won't waste any more time so I will keep the story short.

I have spent 1,600 pounds on a Sony Vio computer. Once working in a plane, I have very gently touched the screen on a corner and the screen completely broke in half. Even that the computer was only 3 months old, Sony said that it was not a manufacturing problem and even that it would be the screen it's not covered by the warranty. They have asked me to send the computer to Belgium as they didn't have any repair center in London. cost 800 pounds on top of the 1600. The Sony agents were arrogant and had no desire to help or ease the pain of dealing with their rip off computer.

After one year, the shiny silver color started to fade away from inside where I was keeping my hands to type, remaining only some ugly grey plastic.

3 years on the hard drive had completely broke down with no possibility to be reformatted or recover any data from it. So my very expensive affair with Sony Vio, 2400 pounds was very disappointing and frustrating. I would not recommend to anyone to buy a Sony computer.

I bought new Sony Vaio VPCYB15AG/P netbook and within 2 days with usage of just 2 hours, the hard disk got bad sector. On complaining to dealer, they got hard disk changed without informing me. I myself inquired from Sony service center. They said there were 2 % bad sector so they replaced the hard disk. They should replace whole PC because it was factory built error and I got defective PC.

My Sony VGN 150g laptop has the same problems as the Dell laptops but not in the recall. It's been to the shop and back so many times. I talked to Sony back when I had a warranty and they did nothing about it. Now the laptop is down and I'm very upset with Sony just do not understand why others get a recall, a fixed laptop and Sony get away with another bad product.

Just like everyone else, my Sony (Model: VGN-AR520E) laptop equipped with an NVIDIA GeForce 8400m Gt quit displaying video, getting the exact same nvdmm.sys error as everyone else. I called Sony who informed me that my laptop was not covered in their recall. After arguing for two hours, they said that they needed to verify that it was an NVIDIA error. They sent me a box, and I sent the computer. A few days later, they call and say that it will be $600 to replace the motherboard. After several more calls, they refuse to fix my computer at no charge, even though everyone admits that there is an issue with these cards. It is absolutely infuriating to see people with the same exact issues as me--we were duped by these companies--and now, they are refusing to do anything about it.

I brought my laptops to trade in through the Sony Trade-In program. The sales representative told me that I would get $100 in e-coupon form towards a purchase of any Sony product. I asked him if that meant that I could buy a TV and he said yes. Therefore, I traded in four laptops getting a total of $400 worth of e-coupon money. However, I recently just tried purchasing a TV and was informed that the e-coupon was not applicable towards the purchase of a TV. It is only valid for laptops and have to be used separately. I feel misinformed and misled to making the wrong choices. The man did not know what he was talking about.

I have a Sony VAIO laptop and am in need of the Windows 7 recovery disc. When I initially called them, the customer service rep told me that it was on back order for three to four weeks. Undaunted, I went online and found that it was available on their website and ordered one. It said five to seven days for shipping. It's now been two weeks and counting, and I still don't have them. My first order had a "glitch" - or "the person on the phone shouldn't have told me he could deliver this." After my phone call this morning, I was on the phone for over two hours. They said I should receive my software in seven to ten days! By what? Pony express? This is the 21st century! You're Sony Electronics, supposedly the number one maker of electronics in the world. Your computers are down? There's a glitch? Seven to ten days?

I've placed several phone calls, been charged twice for my order, was lied to on the phone by supervisors who told me they had my software and that it would be "overnighted" to me, and that they would pay for it. It wasn't and they didn't. After not getting satisfactory answers by CS reps, I would ask to speak to supervisors, and would wait it out for 30 minutes and more (is this a strategy to get you to hang up?) only to get an equally ineffectual person. This is greed pure and simple. When I was on the phone initially to place my order, they didn't have the product. It wasn't going to be available for three weeks. On the website, they made you think they did. So you order it. Then you call customer service to find out where it is and they stall you for three weeks until you get it. In television advertising, they call it frontloading. Nice work, guys - that's synergy for you.

Within seven months of purchasing my Sony Vaio laptop, model VPCZ-11GGX, on June 2010, the video card adapter failed and it became impossible to use the laptop. I had purchased an extended service-repair package in addition to the one year manufacturer's warranty which covers on-site repair within 3-4 business days. No one contacted me within the stated time period and no repair was done. When I called Sony technical support to ask about the repair status, they apologize, file my complaint and reset the repair clock to zero! So after calling, I have to wait another three business days for someone to look into the issue!

Basically, Sony does not have any technical service in my state NJ and in most states in the US, so the warranty and service contract is a joke. It's just a way to take your money. As a result of this malfunction, I was not able to make several important business presentations.

My laptop has needed fixing from Sony 4 times already. The first time they had to replace it for a new one and the other 3 times they have just fixed something to mess something else up. The last time they "fixed" the hard drive and motherboard they broke a corner piece of my laptop. This caused the cables to be exposed and my computer to open up in the middle and expose everything inside every time I pick it up. It has become slow and shuts down by itself. I have spoken to 300 representatives to get it replaced or get my money back, and nothing. I can never get through to anybody. I have left more than 5 messages to their customer relations department and they always say they're going to call back but never do. I can't take this anymore. I paid almost $1000 dollars for my laptop, and it feels like I bought it for $10 dollars. It's sad how Sony is supposedly one of the "best" electronic companies and they have the worst customer service and not very good functional laptops. I am so disappointed.

In December of 2009 I purchased a Sony Vaio laptop for my daughter to use in college. The cost of the laptop was $697.11; it wasn't a cheap one. On September 23, 2010 (9 months later) the hard drive crashed. The computer has a 12-month parts and labor warranty. The problem with the hard drive was determined by a reputable computer company in Starkville, MS where my daughter attends the university. I contacted Sony on that date and advised them of the problem. I was told that they would ship out a replacement hard drive within 2 to 3 days and I should receive it within 10 to 14 days. I asked if I could pay for expedited shipping since my daughter had a lot of research and other documents for school on the old hard drive that she needed badly and the technician installing the new drive was going to try to salvage the data. The answer was no, they could not ship the part in any other manner.

On 10/06/10, when the hard drive had still not been received from Sony, I called them again. I was advised that they had conducted some sort of software upgrade on their own business system and that the hard drive had not yet been shipped. Again I was told it would be shipped in 2-3 days with a delivery time of 10-14 days. I went up the ladder through three supervisors before I finally received a commitment of a delivery time of 5 to 7 days.

On 10-12-10, when the hard drive had again still not been received, I called Sony back a third time to get a tracking number of the part. I was eventually told, some 25 minutes into the call (most of which was on hold), that technical support could not provide the tracking number and they would have to transfer me. Finally 33.21 minutes into the call, an employee answered the phone and advised me that the hard drive had still not been shipped. I admit I went ballistic. It should also be noted that Sony had not contacted me back either time to advise the hard drive would not be shipped; they just left us hanging. So now almost 1 month later and further into the semester my daughter still cannot use her computer because Sony cannot complete a simply task of shipping a hard drive that is covered under warranty.

I will never purchase another Sony product of any kind because of this customer service experience. Any company can have a defective part or product. What separate the good companies from the bad are what they do about it. Sony Customer Service is without a doubt the worst I've ever had the misfortune to deal with.

In August 2009 my daughter purchased a Sony Vaio laptop from Best Buy. Shortly after, the fan that cools the unit started making unusually loud noises. After a few attempts to call support herself, my daughter asked me to take care of the service and call myself. I called Sony on October 29th and they initiated a service request to have the fan replaced under warranty. I was told a technician would contact me in 2-3 business days. I called again on November 3rd, after not receiving a call, and was told they were escalating the call and, again, would have the technician contact me in 2-3 business days.

I contacted them again on November 9th and they gave me a new event ID and said they would have a special team work on my case. Since then, I have called two more times, each time I was told it will be 2-3 business days before they would contact me. Two calls ago they suggested I use their Depot Service in which they send me a box in order to send the laptop in and after it is fixed they would send it back to me. This process would take 5-10 days. I told them I wanted a resolution faster than that and they told me they would have the technician call me within 2-3 business days. Today was the most recent call. After almost an hour, they took my call, put me on hold to read the notes, and after I asked them for a supervisor they put me on hold again. At the 67-minute mark they put me on the phone with customer relations, after which I was apologized to frequently, but the solution was still to use their Depot Service. I asked for his supervisor and was put on hold again. Finally I talked with Megan, who assured me she was handling this escalation herself and she would call me by Wednesday (which is a nice way to say 2-3 business days). All told, I have now waited 45 business days with not even a single call initiated from Sony. The 94 minutes I spent on the phone is the second time I've called them on their non-toll-free line for a total of 3 hours in tolls.

Two years later, as I am using my Sony Vaio for the first time this year, I think people should be aware of Sony's horrid return policy, wasteful spending on protection, and extended protection plans, and their customer service which ranges from bizarre (as in the guy had to be high) to intentionally or ignorantly rude. I have never experienced anything but polished, educated, well trained service from companies. Sony acted like a bunch of thugs.

I was given a Vaio Notebook for Christmas a couple of years ago and didn't want the Media Center Edition which is useless to me. As soon as my parents left after Christmas, I called to return it (and actually made contacts prior to that). Not only do I still have it, but they changed the product number within months (and said they do that often). This made me wonder if it was outdated when I got it; yet, it was a couple thousand dollars.

I called and spoke to everyone with no satisfaction. It doesn't even have Word on it. I even spoke to one guy who said his girlfriend's boyfriend died under the Christmas tree when I said I received this for Christmas - very bizarre. I purchased an extended plan hoping that might help me return the product as they told me on the phone - wrong.

I eventually sent faxes to "Sir" Howard **" to which I finally (a good year later) received a very unpolished loud and rude phone call from some woman in his office. She acted as though she really thought she was a tiger. She was probably his secretary. I laughed after I got off the phone. Thug. I eventually faxed every Board ** published on his profile that he was on (and I was informed by two he was no longer on) to inform them of the nightmares of dealing with Sony (since I couldn't reach anyone at Sony to help). I even contacted the hospital at which it seems his wife might be a doctor, to see if I could reach the main offices any way possible. I do not believe customers should be treated rudely, and perhaps it's changed. But the attitude at the time was haughty rudeness. I would never deal with Sony again.

Two years later, as I am using my Sony Vaio for the first times this year, I think people should be aware of Sony's horrid return policy, wasteful spending on protection and extended protection plans, and their customer service which ranges from bizarre (as in the guy had to be high) to intentionally or ignorantly rude. I have never experienced anything but polished, educated, well-trained service from companies. Sony acted like a bunch of thugs. I was given a Vaio notebook for Christmas a couple of years ago and didn't want the Media Center Edition, which is useless to me.

As soon as my parents left after Christmas, I called to return it (and actually made contacts prior to that). Not only do I still have it, but they changed the product number within months (and said they do that often), which made me wonder if it was outdated when I got it; yet, it was a couple thousand dollars. I called and spoke to everyone with no satisfaction. It doesn't even have Word on it. I even spoke to one guy who said his girlfriend's boyfriend died under the Christmas tree when I said I received this for Christmasvery bizarre. I purchased an extended plan hoping that might help me return the product as they told me on the phone. Wrong.

I eventually sent faxes to "Sir" Howard ** to which I finally (a good year later) received a very unpolished loud and rude phone call from some woman in his office. She acted as though she really thought she is a tiger. I laughed after I got off the phone. Thug. I eventually faxed every Board ** and published on his profile that he was on (and I was informed by two he was no longer on) to inform them of the nightmares of dealing with Sony (since I couldn't reach anyone at Sony to help). I even contacted the hospital at which it seems his wife might be a doctor to see if I could reach the main offices any way possible. I do not believe customers should be treated rudely, and perhaps it's changed, but the attitude at the time was haughty rudeness.

I would never deal with Sony again. There were no damages other than our Christmas being ruined and never forgotten. A 78-year old father and mother trying to give me a nice gift since I give them nice gifts every week of my adult life, me being stuck with this computer and losing money on service plans and programs for the computer, and far too much wasted time.

Sony has failed to fulfill an order by MicroCenter of Houston for a 2008 Sony Vaio laptop replacement battery for over 30 days. It is a simple laptop battery. What do they expect their customers to do without a battery.

No more Sony's for this consumer! I will have to buy a replacement laptop.

I purchased a Sony Vaio computer on 8/21/2010 from BestBuy. They did not have it in stock so I had to wait. I picked it up on 8/29/2010. I did not open it until the middle of September. It then crashed at the end of September. I brought it back to BestBuy in the beginning of November. I then paid them to fix it for me. They said it was not under warranty. BestBuy called us and said they needed the recovery disk.

My wife called Sony for the recovery disk and they said it was under their warranty. Sony then said to take it back from BestBuy and call them. We did and called Sony on November 7, 2010. Sony ordered parts on Oct. 18, 2010 after going through their technical support and doing several things on the phone to my computer that didn't work--F8, F12 and all that good stuff. My case number with Sony is **. They still have not gotten back to me and I have made at least 10 phone calls to them.

They don't even have a complaint number to call or respond to my issue. Every time I get through the phone, person is in the Philippines or Central America. In NY State we have the lemon law. As you can see that the delay cost time on your warranty and delay mean less chance to use the lemon law to fix the problem. I want to speak to someone in the USA and have the computer fully replaced with a new one! I am on vacation next week and will be outside BestBuy with a sign saying not to buy Sony!

I bought a Sony Laptop Model VCPEB15FM. From the beginning, I had problem with the power connector. It was loose and often there would not be any connection resulting in no charge. I took it to the local repair shop and they told me that this was a common problem but they were not sure when they would be able to get the part.

I called Sony Support and got lucky the first time when I got thru to a live person. They sent me a box (Fed Ex) and instructed me to send it to their service center. It has been two weeks since I sent it back. Fed Ex indicated that the box has been delivered but Sony website indicated that they have not received it. I am trying to get thru to a live person and have been on hold for 1 hour and 28 minutes already. I will never ever buy anything Sony especially computer again!

My Sony VGN FW235J: several keys have fallen off, the cursor has a mind of its' own, and now the outlet in which the power cord is inserted cracked off the PC (no the unit was not dropped or abused). The power outlet was a problem from the day I bought the unit but I was told the creaking heard when the unit was opened and closed was normal.

Called Sony, spent nearly two hours on the phone with Indians (or where ever they were) in Sony customer service, from one person to another, all giving me scripted answers, with the only resolution being I send them the PC and they would fix it for a minimum of $200+ plus shipping. No negotiation, no willingness to talk about a product defect, zero. The service was disgusting and that is it between Sony and me. They have a blame the customer mentality. I will have to incur a cost of $150 plus shipping and repair the PC myself.

I purchased a laptop (model US-VGN-SR90LBOM) on 12/29/09. It was delivered a few weeks later. Since then, I have had 4 service calls, each resulting in my inability to use the computer for weeks at a time.

Most recently, on 12/17/10, I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could.) Sony represents that within 3-5 business days, someone will contact consumers with issues to fix the problems. On the 5th business day, I began calling Sony to inquire as to the status of my repair. I called Sony each day and was told that the hard drive was shipped to the company that Sony contracts to perform the actual service.

Later that day, I went to the Sony Style store, with the laptop and requested help. I was told by the store that they would escalate my service request and test my PC, so I left it with them.

On 12/1, a full 14 days after my 1st call to Sony, the store rep told me that Sony had not yet given an answer as to when my computer would be fixed, although, he did learn that the hard drive was on back order. At this point, I told the store rep that I could not wait any more for my computer. I also called Sony and told them that I was going out to buy another PC, as I could no longer wait for them. I then returned to the SonyStyle store and picked up the laptop.

I then purchased another computer and was up and running later that day.

On 12/3, now 16 days after my 1st call to Sony, the service company called to tell me that they had received a hard drive. At this point, I reiterated that, this was the 4th issue requiring service on this PC, after spending countless hours calling Sony and visiting the SonyStyle stores, not receiving any calls or updates from Sony, and being without my PC (necessary to run my business) for over 2 weeks. I had already purchased another PC and wanted my money back.

I purchased a laptop on 12/29/09 and it was delivered a few weeks later. Since then, I have had four service calls, each resulting in my inability to use the computer for weeks at a time. Most recently, on 12/17/10, I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could). Sony represents that within three to five business days, someone will contact consumers with issues to fix the problems. On the fifth business day, I began calling Sony to inquire as to the status of my repair. I called Sony each day and was told that the hard drive was shipped to the company that Sony contracts to perform the actual service.

On 11/24, seven days after reporting the hard drive crash to Sony, I asked Sony that my issue be escalated. On 11/26, nine days after reporting the incident and still not receiving even one follow-up call or email from Sony, I finally contacted the service company who told me that no parts had been shipped by Sony. Later that day, I went to the Sony Style store, with the laptop, and requested help. I was told by the store that they would escalate my service request and test my PC, so I left it with them.

On 12/1, a full 14 days after my first call to Sony, the store rep told me that Sony had not yet given an answer as to when my computer would be fixed, although he did learn that the hard drive was on back order. At this point, I told the store rep that I could not wait any more for my computer. I also called Sony and told them that I was going out to buy another PC, as I could no longer wait for them. I then returned to the Sony Style store and picked up the laptop.

As this was now the fourth issue requiring service on a new laptop (purchased directly from SonyStyle.com, which was less than 1 year old), I am entitled to a refund of my money. I told the rep that I wanted a refund, as I could not work anymore without a PC and would now be forced to go out and buy another. I then purchased another computer and was up and running later that day.

On 12/3, now 16 days after my first call to Sony, the service company called to tell me that they had received a hard drive. At this point, I reiterated that this was the fourth issue requiring service on this PC, after spending countless hours calling Sony and visiting the Sony Style stores, not receiving any calls or updates from Sony, and being without my PC (necessary to run my business) for over two weeks. I had already purchased another PC and wanted my money back.

Back in January 2010 of this year, I purchased a 120 GB PlayStation 3 from my local Target store. About 7 months in to owning this machine, I realized that something in the disc drive was causing streaks and leaving scratches on any discs it played. After noticing this issue around early August of 2010, I called the PlayStation 3 tech support at ** and told them about the console and how it was scratching my discs. They gave me the service request number of ** to send in the console. I received it back around late August/ early September to find the issue still there, with it still leaving streaks on any discs and scratching it as well. I called back the tech support number and they assigned me another service request number of **.

I received the console back around late September to find the issue with the console scratching discs still there. I became extremely frustrated and angry at this lack of progress so I called the tech support number again to inquire on this issue. The representative I spoke to told me that from the notes their service department left behind on the two service request numbers, they made no repairs because they claimed that the PlayStation 3 was not scratching discs at all and that there was no problem with it at all.

After this, I was transferred to a supervisor who gave me the third request number of ** and told me to contact their corporate office at ** to set up an exchange for a different console. After making the call and sending it in a third time, I called to inquire on the exchange status which was met with mixed results. I do not remember their names, but many of the representatives I spoke to were incredibly rude and said that they wouldn't exchange my console or repair it unless they felt like it.

They said in addition that their service department makes every decision regarding repairs and exchanges so there was no guarantee that it would be properly fixed or replaced, saying that I would have to live with the issue if they did not decide to address it at all. Because of their comments, I contacted the Better Business Bureau about this issue and was assigned the case number of **.

Shortly after filing this complaint and they promised me that my third time of sending the console in would be my last. They would carefully analyze the issue and give me a replacement that will never do anything like this anymore. I later on got reassurance from someone else in corporate by the name of Yolanda(? ) who told me that the service department was analyzing the issue thoroughly because I had it sent in so many times.

Later on I started to call the corporate number for inquiries regarding my issue. A woman by the name of Holly was incredibly rude and started to yell at me the entire time. She stated something about how they would not fix my console because they did not have my damaged discs as proof to properly address the issue and tried to threaten me that I was impeding the progress of getting the console fixed because they did not have the discs.

After filing a complaint about her, I got a call back from corporate and they told me they told me to send in my damaged discs for replacements. I did end up getting replacements for two DVDs later on and I got my console back shortly after around the end of October. Upon receiving the exchanged unit the third time, I realized that it was a lot worse than my original console. Not only did it streak up and mark the discs, it instantly scratched up any discs that went inside of the disc drive.

I was so incredibly angry and frustrated with having to send my console back and forth for over 2-3 months with no progress so I filed another complaint with the Better Business Bureau under the case number of **. I requested for them to replace my console because I realized that sending it in for service would do nothing at all. I ended up getting a response back from Sony stating We covered all his issues and requests that he brought to our attention I hope that this will put closure to this issue at this time.

I tried making another demand to getting a new replacement, but Sony refused to comply at all. I called the BBB representative who was in charge of my case, Deborah ** and I asked her what I could do, but she said there was nothing I could do and that I was one of the hundreds who had contacted the BBB to try and get a problem with the PS3 resolved with no success at all.

Due to this, I had to send in my console a fourth time around the end of October under the service request number of 1-268854311 and they told me that it would be sent in under a green label where through analysis would completely fix my problem. I discovered that I had another set of 7 DVDs damaged by the console, so they gave me the service request of 1-268940026 to send them in for analysis and replacement. They never replaced the DVDs for me and I ended up getting them back in even worse condition with the box damaged and discs in even worse condition with numerous scratches.

A very helpful and friendly corporate representative by the name of Anthony told me to send in pictures showing the damage and that he would see to it personally to get it replaced for me along with having my console properly fixed as well. After he received the pictures, he told me he would get involved and get them replaced for me. He also went onto say that because I spent so much time sending it back and forth, my warranty which expires in January of 2011, would be extended for about 6 more months because of my hassle.

He left a message on my phone later on saying that through analysis showed that there was nothing wrong with my console at all and that it did not damage any discs in anyway (which is a complete lie, because I had experienced many problems). But because they found no problems, they would still give me a refurbished replacement as a sign of goodwill.

I received my console back after the 4th send in recently around December 1st to find that the problem was still there, it still streaked and scratched discs so I called back to inquire more information from Anthony on the morning on December 3rd. This time around, he was no longer friendly, he was incredibly rude and did not try to assist me at all or even listen to me during the duration of the phone call.

He said and insisted I was lying about my console issues and that I only did it for almost 3-4 months because I wanted attention and had nothing better to do. He even went onto say that it was impossible for the console to be problematic because through analysis proved there was nothing wrong and basically told me to stop calling them for repairs because they had nothing else they could do for me and that I am out of luck even though I still have about a month left of my warranty.

Anthony also said that he had the same PS3 slim console as me which was problem-free, which automatically meant that mine had no problem and that I was just lying to him. He also said my DVDs would not be replaced because there was no sufficient evidence to prove they damaged it (even though the pictures I sent to him clearly showed it) and because the people in the attention fulfillment department were his best friends, there was no conclusive evidence to show they damaged it (isn't this bias?).

He tried to suggest that the discs were damaged by me purposely so that I could get new ones for free. After screaming all of this to me over the phone, he told me not to call anymore because they would not want to do anything at all, because nothing can be done at all, so I hung up on him. After going through all of this for over 4 months, I have become incredibly frustrated almost every day and incredibly angry as well. I asked an attorney I knew about whether or not I can sue them but she told me taking this to small claims court would only waste my time. I contacted my local news station's consumer watch and they are investigating this issue for me to try and get a full refund or new console for me but since I only get updates once a week, I am not sure how far along their investigation has gone.

I took my Sony VAIO laptop for repair, at Fry's Electronics about a month ago, because the unit crash and won't come back. I was also surprise with a comment of the technician at Fry's Electronic about a missing screw in the unit. My wife picks it up and I was in awe when we got it back without any paper work about the repair. The unit stay in the Sony repair center for six weeks and when I got it back after a month I am trying to do some upgrade and it won't let me because it is asking me for a administrator password which is me, I did not notice that it is a flaw in the program, because it let me get in and surf the web w/o any problem.

When I installed a wireless program so I can use it all over the house w/o dragging the chord, the system will not accept a wireless connection, and the system keep logging me in as a standard user when I made an account as administrator from the beginning. This is my second Sony computer, I have a Sony Vaio desktop before and I was unhappy with the unit because it crash after the warranty expired. I don't know why I end up with another Sony unit; I ask myself this question every time. I demand a replacement unit while it is under the warranty because I am suspecting I bought a refurbished unit when I paid for a brand new one. Please help, my warranty is going too expired pretty soon. My cell is ** and you can call me or text me for any progress in this situation. The technician Theresa wants me to do a system recovery, but I feel that it will be bad after a few months again and I will end up with a non working unit.

I purchased a Sony VAIO Z1290X. Design is great, but Customer Service makes it impossible to consider buying another. Issues began when I wanted to install an internal broadband card. I was directed to send the computer to Sony Repair in California.

Sony lost the computer, then represented minicard would be installed next day, then lost computer, then stated they would return it, then stated they had completed work and needed authorization for higher charges, then that no work was done and prior estimates were $700 too high. You get the picture. I still don't have my computer back and expect that it will no longer work when I do see it again. All this on a computer that was a couple weeks old.

Sony Customer Service and Repair have to be the worst in the industry. Do not buy Sony if you use the product in business and can just forget any product that needs any upgrade or repair.

May 2010: I ordered Sony VAIO VPC-EB190X laptop. It arrived 2-3 weeks later.

Fall 2010: It began to crash randomly. Then the black screen comes up and says the system has not shut down properly, etc.

November 2: I spent one day on phone with Sony customer service. It took another day to back up data, do a system restore, reload data, etc.

November 10: System crashed again. I called Sony and was told that the problem was likely the hard drive and I would get a technician call within 3 business days.

November 15: No call. I called Sony again. I was told I would get a call in 3 days.

November 22: No call. I asked that the complaint be escalated. I was told I will be called in 3 days.

November 26: No call. I spoke to someone in customer relations. He said he will call the next business day to determine whether my hard drive replacement had been ordered. I am not optimistic about how this story ends.

I would not recommend a Sony laptop due to poor product quality and customer service. I support a 1,100-member group and have 300 transactions I now need to record immediately on QuickBooks on this computer.

Multiple problems with my Vaio fll series purchased April 2010 for $2,100. I've had many problems with the laptop since I've purchased it and had to deal with horrible tech/customer relations. Sent Vaio in for I-Link repair unit came back broken after noticing the i-link port was not working when I decided to use it. It was cracked after service from the service centers repair. Had to beg from a supervisor (Celeste) to have on site tech to come to my home for repair of the main board. Tech came to my home on 11/12/2010. Installed new mother board around 9am. I tried to use the laptop around 4pm PST and it would shut off after seconds of use. Called Sony tech many different times after repair conducting troubleshooting methods by Sony tech with no success. Long story short, the tech did not apply thermal unit to main board CPU properly. Laptop CPU will get to a blazing 100c before shutting off.

Called Sony tech, told them what I've found out by using a certified Intel thermal sensor software monitoring tool. They initiated in home tech repair a total of 4 because the first 3 were cancelled by Sony for only reasons they only know. I demanded to talk to customer relations to bring light to the matter. Their service advice as follows. Sony won't replace laptop for these problems. They are doing guess work to resolve the issue. This laptop is problematic and Sony knows this. Since, it overheated, they won't install the parts that overheated which will succumb to a shorter lifespan due to the hot conditions.

When my warranty expires that will be the end of my laptop if it breaks from the service tech's mistake due to faulty labor and or parts. Sony re initiates service in home on 11/16/2010 to be rescheduled. I have to literally beg to get to the correct department which is the Philippines to straighten this mess out. Sony says, they will order a part and I must wait until it arrives. They will order a part that won't help the effected CPU only the heat sink will be replaced. they were going to order other parts such as fan and memory stick which both work I now must wait another week.

I begged Sony for a new laptop or an identical replacement, since the monitor screen is now going out too and because of the lack of quality of workmanship which I paid for. My laptop is not repaired and I can't use it at this time. The techs are from foreign countries and get info mixed up in their database, so I have to reexplain my situation every time I call Sony. This vpcf1190fx also had a recall on the main board due to overheating and they stated a bios update was all that was needed. I'm so disgusted with this and I promise never to buy another period.

I purchased a new CW190X VAIO laptop from Sonystyle. Nine months later, the hard drive stops working. I contacted Sony for warranty repair. Sony sent me a new hard drive and original restore discs. I installed hardware and software per directions. Windows was unable to load. I called Sony and I was told that a technician would call me to come over to the location to fix the laptop. I did not hear from the technician for 1 week. I reported this to Sony, customer service said that they will make an urgent work request for a technician to attend to the problem. Another week goes by. I reported this to customer service and I am told that a technician request was never made. This makes me mad. The operator said that he has made an onsite technician request.

I purchased a laptop last November and it would freeze all the time. I am a professor and sometimes it would freeze during my lectures in class and I had to restart. I took it to the BestBuy where I purchased the product along with a two-year extended warranty. Each time they kept it for three weeks and returned it without fixing the problem.

Then I gave up on BestBuy and I contacted Sony customer service directly about two months ago. They tried to fix it online, but failed. Then they said they will send a technician within 48 hours. It's more than a month now and no one has contacted me. I keep calling them and they keep telling me I need to wait for another week. Sony's customer service is a joke. I think they are just delaying intentionally till the warranty is over. It cost $500 worth of money plus a lot of time on the phone with Sony customer service and back and forth to BestBuy customer service.

I have purchased a very high end machine from sonystyle.com for a price of $2589.46 and problems started occurring from the first year onwards. Just to be at a safer place, I also extended my notebook service plan for one more year costing around 200 bugs.

My experience was very bad, even after purchasing a notebook on very expensive price I landed up paying a very huge price and my machine motherboard crashes in just 3.5 yrs. First problem is my notebook battery backup goes down; then I took extra capacity battery costing another 300 bugs. Problems doesn't stop even it continues further.

Second year, they called my laptop for repair and found so many issues inside. My extended warranty helps me here and Sony have replaced so many parts inside the notebook. I thought now at least my notebook will not create any further issues, but again I am wrong. Now I notice another issue pops up. My Sony laptop base was started generating extreme heat at the bottom; then I try to troubleshoot by myself and finally I see lot of blogs and reviews shows up on the internet which states it is a very known problem with most of the VAIO series which uses internally NVDIA chip for all the graphics stuff. Because of the extra sensitiveness of the chip, it is basically impacting and damaging the motherboards from inside.

Pertaining to the same problem, Sony have recalled many notebook models just because of the NVDIA chip being used at the motherboard level and they have replaced the motherboards of many customers who complained to them about this issue. In third year, I got the same problem in my VAIO notebook and all green lines started appearing on the display and the laptop base becomes very hot. Finally, the display stuck. I have reported the problem to Sony and this time they want me to send the laptop again for review. Finally they said that my motherboard and the video card is crashed and send me an estimation of around $700 to fix the same. They said since I am not under manufacturer warranty, I would not be covered even though it's there design flaw. I was very upset that even after spending $3000 plus on my high end VAIO notebook, I ended up finally with a crashed motherboard in just 3.5 years.

This is the laptop quality that Sony is providing to their end customers. My personal suggestion: don't never ever trust any VAIOs in my future and I would request all others to be extremely cautious before taking any decision to purchase it. I have no option left on my notebook except putting them into trash and get a new one. VAIO's notebook has a very short life. In just 3.5 years, my high-end SONY VAIO notebook motherboard and display card crashes and finally make my notebook unusable.

This is one of the worst stories that could ever happen to anyone. My intention is to tell my story to all those professionals who use computer laptop as a critical instrument. I purchased a Sony Laptop ( Model Number VGN-NW150J) with its Viocare system in the end of September 2009. I started using it in Aug 2010. The computer had problems. I would call customer service and they would tell me do this and that. In Oct 2010, computers monitor was black. They told me to reboot the computer and press the F button 15 times to make it come back.

In Oct 2010, I flew from my state to sit for one of the California Bar Exams. In between flights, I tried to check my hotel and realized computer is dead, no electricity would turn it on. I called customer service and they told me it is motherboard that has been crashed. I went on a blood battle with them for two days before my exam. They agreed to lend me a laptop. I went to store, (Americana St, Glendale, Sony style center). They charged me US$100 and lent me a laptop. On my hotel, I realized the laptop was defective in mouse because it was a display model. I called the store and the Sony tech support to get it fixed. It was not fixed. I sat for the exam and the problem was intensified. The mouse would jump around every 12 seconds. I was in the worst time of my life. My fingers were cold and my mouse was jumping is all I remembered at Pasadena Convention center 300 East Green Street, Pasadena, CA 91101-2308.

After days and nights of talk to Sony, they want me to pay for the repairs, a computer that is garbage in my eyes. I will only buy Apple from now on. And I will file against them any possible place I can. If you are a professional, do not buy Sony laptop. If you have data that need to be protected, if you need to use your computer in a serious manner, not just games, do not buy Sony laptop. For years, I bought Sony product. For years, I backed them up. They will never care for you. They will throw their defective products to you and leave you with misery. You will regret dealing with them. It would affect you when you least expected.

We purchased a Sony Viao notebook on July 19th from the Navy Exchange for $389.00. The computer crashed on August 31st. We called Sony support and the representative tried multiple times to assist my daughter in repairing the computer. After several attempts to fix the computer, he advised we would need to send the computer in for repairs. My daughter is a school in Fairfax, GMU, so I ask for the box to be sent there and gave them the address. The boxed did not arrive so I called again to be told the box was not sent and a new request for a box was made. I had to wait for 7 business days each time for allow for delivery. The box did not arrive again so I called and at that point was told there is a Sony store at Tyson's Corner that we could take the computer too.

If I had been told this the first time, we would have avoided this first delay. My daughter does not have a car at school so she had to arrange for a ride to the location and dropped the computer off on October 6th. I called to check on the status a week later and was told they needed to order parts, a new hard drive and memory card and that all parts were on backorder and they did not have a date when the parts would be in.

I asked for a manager who told me that all the Sony parts were on backorder and I would just have to wait. I have made multiple calls to the Sony location to be told either a technical lead is not there or at lunch, etc. During a call last week, I was told the parts were in and the computer would be ready by the weekend. When I called last Friday, I was told the parts were not in and there was still no ETA. On 11/3 (event #**), I called the Sony support center xxx xxx xxxx to escalate the issue and spoke to Jeff rep #xxxx who also called the Sony store to be told there was not a technical rep on site and he would have to call back at 10:00 the next day.

He advised he would do so and call me back. I did not get a return phone call. On 11/4, I called Sony support once again and was told Jeff did not open a work order. I then asked for a manager and after being on hold for 20 minutes, I hung up. I then called the Sony location again and talked to Robert and he looked in the backroom and didn't see it. There is no technical person there today. Call back tomorrow. I need assistance with getting this computer fixed, mid-terms are next week and it will be time to register for spring classes.

Called Sony for minor physical damage. Power switch was not working. Sony sent me box and I sent my laptop in. I was charged about $100 and told I shall get an estimate soon. No call came. I called Sony support 10 times over 3 days and was shuttled between Sony Simi Valley and Sony San Diego. Each center repeatedly ensuring me that my comp is with the other center.

I have no idea where my laptop is. Neither does Sony. They tell me about restricted ability and data access to track my machine. I am extremely disappointed and frustrated with Sony repair and will never buy any Sony product again. All my technology purchases have been Sony but never again. My experience with them has been so bad that I intend to actively convince my friends never to purchase Sony again. Been given the same numbers and reassured that finally they have sorted the issue, but then again told that the other center has messed up. (Please call them and this time they will find it). I asked them to register my complaints and my conversation details, seems to make no difference. Their is no accountability.! Their call center are in the Philippines, where nobody can account for anything. They follow a pre-formatted call center support training procedure, where they are polite, but of no help.

Laptop was sent in for a computer fan repair. One week later, a tech called me stating that the hard drive also needs to be replaced (free of charge). I just found out that the hard drive is on backorder! I never asked for a hard drive repair and believe they damaged it during diagnosis. I am not getting any help from Sony at this point and they don't know when my laptop will be shipped back to me.

Sony products totally suck and customer service is just terrible. I bought a laptop less than 3 months back. My hard drive failed and I called the customer service division. They diagnosed the problem as defective hard drive and told me that they are sending a new hard drive. The rep was prompt to remind me that "If we do not return the defective hard drive in time, they would charge my credit card". I made the call on Sept 21st, 2010. No,w it is October 6. I still have not got the hard drive. All my calls to customer service, which of course is based in India", has been extremely frustrating. "Sony is having a system upgrade and all customer issues are messed up". Let me check if I can see an order to send you the hard drive in the system".

When we ask them to escalate the call to their supervisor, they don't. They do not give the calls to their supervisor! Last week when I called, I was told, my hard drive should be with me by Mon/Tue of this week. It is already Wednesday today and when I called, I am getting exactly the same answer, "It will be with you by Mon/Tue of next week".

Here is my assessment of situation. For making the products cheaper, they are going to cheaper locations and cheaper processes, whereby an inferior product is produced. For further cost savings, they further outsource the call center's to locations like India. Bottom line is that we are now getting inferior products with inferior service, all coming under a major brand name like Sony. Buyer's beware, stay away from Sony. Lousy products and lousy service.

It's known my laptop has a known issue with fan grinding. I verified that on Sony site. I called Sony to get issue resolved. A tech came to my house and replaced my fan. After that, the laptop wouldn't turn it on. I called Sony. Some Indian guy told me he would have a tech come and replace motherboard that was yesterday. Today, I got notified that they weren't going to have a tech come over. I would have to ship it to San Diego. I told them that I needed a supervisor. I didn't get anywhere with her.

I ordered a fan for my Sony laptop two weeks ago. They said that they would email me once the fan has shipped and specified that it should not take this long. Worse, nobody has been answering my calls because Sony is adjusting their website or something of the nature. This is the worst customer service I have ever received and I did not expect to wait this long in order to receive a fan that should have been mailed already.

I got a Sony Vaio e series laptop on 27/08/2010. Within 15 days I got a problem of OS and hard disk. It took 15 days to replace it for them and new problem has started again that is blue screen error. This problem troubled me allot, I took it to service center. They have not responded properly and this service center of is horrible that I had ever seen.

I bought a Vaio laptop (model No. VG-SR590) in November 2009. I bought online then shipped it to my brother in Palm Beach and then he took it to Jamaica for me. Then, about May 2010 nothing could be seen on the screen. Since the warranty was not up on the item, it was sent via my brother again and then to Sony for repair, only to be told by Sony that the screen was damaged because of improper usage.

This is a load of rubbish. This machine is used solely on a study desk by an IT professional. There is nothing that was done to damage this computer and after spending hundreds of dollars to send the computer to the USA from Jamaica and then four long-winded and useless telephone calls to Sony, the only way they will repair the computer is if they receive US$600 plus tax which is 75% of the total cost of the machine. This is rape(!) of the consumer. T heir customer service is trash giving me a telephone to call for help which can only be used if one lives in the USA (866-942-9667) I live in Jamaica. I really and truly think that the computer should have been fixed; it is still under warranty at the time it was returned to them instead of their sending the laptop unfixed. This is poor, poor, poor consumer relations.

Worst product, inferior parts quality, and bad service. I bought a Sony VAIO in the month of April 2009. My laptop was suddenly shut down. I went to the Lajpat Nagar service center in New Delhi. They received my laptop and after three days, they called me saying that the set is okay. I picked it up on 31 Aug 10. Interestingly, they said that there was no problem at all. They once removed the battery and the set was running. I took the set home. After reaching home, it was not starting.

Again, around 3 Sept 10, I took my set to Lajpat Nagar service center. They kept the set and on 7 Sept 10, I received a call that my set is ready. After asking what was the problem, they said that the fan has been replaced. Now, everything is perfect so I went home. On the first day, it was working fine but on the second day, it was completely dead again. I called them about the same problem and took the set back to Lajpat Nagar on 11 Sept 10. In the evening of that same day, I received a call from the service center that the motherboard is faulty and it has to be replaced.

According to them, that will cost me around Rs. 15,000/-. I mean, what is this? Did I make any crime buying Sony products? It has passed only one year and the mother board is now gone. I spent around Rs. 55,000/- for what? Look at your service department and at their quality and efficiency. They did not trace out the problem three times. They got paraded and now, they are saying something else.

The reply I received from Sony India: "The VAIO (Model: Vgn-cs24gh / Serial Number: 7002706) was received for service support at Sony service center, dated 27 Aug 10 with symptom dead (no power). Upon inspection of the set by our engineer, no symptom was observed. The set was kept under observation for three days and delivered to you on 1 Sept 10. We have received the set again on 3 Sept 10 with symptom automatically shut down. The fan assemble was found defective. The repaired unit was collected by you on 7 Sept 10. The set is recently received on 11 Sept 10 with the symptom dead (no power). Upon inspection, it was observed that the motherboard is defective and needs to be replaced; therefore, initial estimate of Rs.15,095/-. It was informed to you on 11 Sept 10 which was not approved by you."

I request the Indian consumers not to buy any Sony products because all the products are made in China. The parts are defective, the quality of the products are very bad, and the after sales service is horrible. It is no longer Sony Japan. Now, it is Sony China. They do not have control over the quality.

I bought my Sony Vaio just over a year ago. One month before the warranty expired, my laptop just died. I couldn't even turn it on. There was no light, no noise, nothing. After called Sony, and went through all the headache with customer service, they sent a tech over to repair it. I thought the problem was fixed, but 2 days later, the same thing happened. Once again had someone over to fix it.

After the tech was gone, and my laptop was supposed to be working just fine, I realized that I had an other problem: my av mode was not working. So, at this point my warranty was already expired. I called and had my computer sent over for repair ( they didn't want wast any more money sending people over) I got it back and when I think that I finally got my laptop to work, guess what? I can't get connect with the internet.

So I call RCN because I don't wanna believe that my computer is a piece of "**" . When I called them they asked if I had other computers at home because everything was fine on their end. I said yes, I have 2 other laptops, a Compaq and an Acer, and they were both connected with the internet. They told me if the problem was the computer, then they would have to charge me for the visit, and I said, okay, because I could not believe that my Vaio was the problem. They came over and of course, I had to pay for the visit because that was nothing wrong with RCN. I don't know what to do anymore, except tell everybody that I know to not ever buy a Sony computer in their lives. I think that I should have my money back, or at least an other computer, so maybe I wouldn't have so many problems.

We received the laptop on May 14, 2010, and on June 2, one of the USB ports suddenly stopped working, without any damage or mishandling on our part. It simply died. Since the product was under warranty and brand new, we called customer service and explained in detail what part needed fixing. In three weeks' time, the in-house technician came with the wrong part, despite telling the customer service representative what we needed exactly, Sony sent a different USB part than the one that was ordered.

On August 13, 2010, the in-house technician came back with the right part, he was able to fix the USB port. However, in the process of disassembling the laptop to replace the USB port, he ended up breaking the keyboard-motherboard cable. There alone I should have just received another laptop for the hassle that it has caused, but we were patient, which was a mistake. The in-house technician and the customer service representatives we called assured us that they will have the part and service completed by the end of the week. On August 18, 2010, the in-house technician finally called us to repair the laptop, but the in-house technician realized upon coming to our residence that he could not complete the repair because Sony had sent the wrong part again. The in-house technician reordered the correct part from Sony again.

On September 2, 2010, the in-house technician came to the house to repair the laptop, only to find out upon opening the box that Sony sent him the wrong part yet again. He called me and I have a record of his voice message notifying me that he has ordered the correct part again and requested that it be expedited. Today, I called the in-house technician to follow up on the status of the part and he notified me that he had not received any updates from Sony, and advised me to call Sony directly. I did exactly that and guess what, Sony didn't even bother to send the part that the in-house technician had asked for! They had to reorder the thing only after I complained. Is that how Sony operates? They tell me that it was escalated, but I guess in Sony's terms that meant forget about it. Not to mention that I was the liaison for the Sony representative and the in-house technician, they could not even communicate with each other to coordinate the proper order. I had to call both parties in order to get a whisper through that was long forgotten unless weekly calls were made.

I'm going overseas on a trip and the reason I got the laptop is to travel with it. I thought three months was enough time to get the laptop fixed, but I was wrong. I'm leaving next week and I don't have any more allowance left, but with the way things are going, I never will have it fixed. I tried to get my order expedited and the best I can get is 2-3 days. I leave Thursday, that is barely enough time to get it fixed, and following the pattern, 2-3 days means 2-3 weeks. I'm struggling to give it to become an overnight, but that still does not guarantee me anything. I have already lost business documents because of this delay, the money that I lost, and not to mention the time I had to deal without a working laptop to use.

This is unacceptable. Nothing could be done about it, emailing will do you nothing. So the next best thing for me to do is to make sure everyone I know knows about this horrible service and treatment and hope they avoid Sony products like the plague because it's a similar experience and I don't want anyone else to have to experience this ordeal. Personally, for the trouble and issues that I had to deal with, I'd rather have a new laptop, the same model, because I feel this brand new laptop I purchased is just a refurbished product now and all the hassles and lies I've been giving, my time and money lost, along with my utmost dissatisfaction with the service should be more than enough to get me 5 laptops.

All in all, their customer service representatives did not escalate my issue when they said they did, orders were forgotten or treated like a "non-escalated" issue, and when they sent the wrong parts, Sony did not communicate with their in-house technicians, deadlines were missed by 2 weeks, days of work lost waiting for the technicians when they didn't even come because they did not have the parts, work documents lost because I was unable to access my hard drive, and time and effort lost due to not having this laptop for three months. This has been going on for three month and getting into its fourth if it is not fixed before I leave. This is unacceptable. So I'm finally posting this because on September 14, 2010, two days before I leave the country, the in-house technician came and replaced the part, and guess what? The laptop still does not work. I can't believe this. After all the trouble I went through, the time and money lost, it is still not fixed. Now I have to go abroad without a laptop for work. More lost time, thanks to Sony.

I spent $2000 on a Viao laptop in November 08 and it has not worked properly since. LCD Panel and cables replaced. Hard Drive replaced. Battery Charger replaced. Now it only turns on sometimes or not at all for days. I spent hours/days wanting it fixed for use. Sony doesn't want to know about it, I don't have a product I can use and have wasted my time and money. I will not recommend Sony. And I am not the only person? Why are they allowed to continue?

Unfortunately, I have a bad experience with Sony Kuwait (Supplying Store Company). My little daughter has a pink VAIO VGN-CR520E. After two years of careful usage, it develops a ridiculous error. The PC could work on direct cable connection, but not on battery. The error was not corrected upon replacing with new batteries. I delivered the laptop to Sony service workshop for repair on 25 August 2010.

First, I was kept without any contact for few days. Then, I got a phone call from a technician reporting that he fixed the problem. He informed me that it is better to change the LCD piece which will cost me KWD80-90. I told him clearly that I do not need this piece as the PC is still working (as they received it).

Finally, I went to collect the PC. They charged me KWD10 for the repair. On trying it in the workshop, it was a complete mess. The LCD is dead and not responding--even the main defect was not repaired. As a Sony-addict, I am raising this complaint against Sony Kuwait agent who will destroy your reputation and the super history of Sony.

Purchased a brand new Sony Vaio computer in March. I currently have a defective hard drive. Issues are very similar to posts on the internet about customer service issues, being jossled around, lies being said on the phone etc. etc. I'd like to know if there is a way or if anyone has had success getting to upper management. Time wasted on phone four hours, long distance bills, cell phone bills, 1.5 months of an inoperable laptop.

I purchased a laptop on April 17, 2010. The computer overheated and shutdown and it would not turn on again. This happened in July 10. I called Sony to find out if there was a recall and I wasn't notified. They told me that it was on their website that overheated computers that can create fire and shut down computer. This is what was wrong with my computer. It took 7 days before someone came to the house and replaced the entire motherboard. It has now worked until August 12 when it started to overheat and now shut down again. It won't start and I have been on phone for over 1 hour waiting for the first customer support and now customer service as I will not go through this anymore and I want a new PC.

I have not been successful in this endeavor and don't believe a company as big as Sony should be treating customers so poorly when they are at fault. I am told now via an email one week ago that both the VPCF11 series (my laptop) and the VPCCW2 series have problems described above and to download-fix from their website. This is too late for me, as my computer now won't work. Can you help me obtain a new computer? I depend on this computer for business and it is down more that it operates. I owned it in less than six months and since July it has been a problem.

Bought a SONY Vio laptop. I encouraged my sister to buy a couple of days later one also. They both had fan problems that consequently burned motherboard. This happened within first year. They supposedly repaired but only lasted 3 additional months. Life of computer is only 1year.

Life of Vio laptop bought at outlet store life is only a year. We have 2 identical computer with same problem. I am out $650.00

I purchased a laptop in Nagpur & my laptop model is VGN-CR22G/B & Serial No. is 7006009. 2 days before, my laptop could not start. There was no power supply in laptop. Then what is the problem?

Two weeks after owning a Sony Vaio Z laptop ($2K), I started hearing clicking noises, then the computer would rev up and not shut off and then lockup. I called Sony and they said to call them back when it happens and I tried but the computer had the phone number so that was a challenge as I couldn't access anything on it. Next, I put the phone number in my phone and called them about it; it was never fixed.

Then the computer started getting really hot and the fan would run constantly and the computer would rev and not turn off. I called Sony after reading about a recall thinking this could be the challenge with my unit. However, the heat was only a part of the problem, I still had clicking, vibration, revving and not turning off to deal with. They said they would get a service call set up for me. I got a call, the gent says he has the part. I say, what part? How do you know what's wrong and then he says the fan. Well, my computer still revs like a 747 and still gets incredibly hot even after the fan was fixed. The fan was replaced and it seemed to make matters even worse.

I still have the other issues to deal with and all I get from Sony is apologies but no one is fixing the system. I work from home and I need my computer for my business. I am beyond frustration with my computer. When the gent came to fix my system, he had to take the entire unit apart including the motherboard, etc. The unit has been compromised by heat, vibration and taking it apart. I've only had the unit 6-7 weeks. They tell me I can get the unit fixed by sending it to them to check it out but that will take 9-14 days. I need the computer for my business. It's a business computer. If I wanted a local retail unit I could have gone to Best Buy but the quality wasn't there.

What a laugh. Next time I'll do that. Sony should have sent me a new unit to replace this one upfront. I've been phoning them with issues within 2 weeks after purchase. I'd appreciate any help and support you could provide. I'd be happy to provide you with a copy of an audio tape that I made after my system was allegedly fixed. It would give you a feel for what I am going through on this unit. If I have to give the brand new unit up with my new software on it, I'm challenged as a business. I don't have a back up system to use. It looks like I will need to send it to them. I'm remarkably disappointed.

I'm writing from Turkey. I bought Sony Vaio PC Vatan in Ankara on November 26, 2009. I used the PC for only seven months and there is a crack near the left touch pad, above the SD card and I believed there is no error in my part. I thought that there is a defect of design because there is a blank place and it facilitates the break and crash, and there is no support for the SD card. Now I want to change this case, with no charge because I have a guarantee with them.

My Sony VAIO laptop is not working. Its motherboard is dead, model no. PCG-7153M

All anyone needs to do is to understand why these are my parting words to Sony: Try getting a touch pad pointing device driver for Windows 7 on a Sony VGN-FZ150E notebook computer. Or, let me be kind, attempt to get help from Sony on this topic. I am shopping for a non-Sony laptop replacement.

i purchased a Sony Vaio laptop VGN-CS16G ;ast year in march 2009. Recently its fan has started making a lot of noise. I tried takign it back to the shop where i bought it form but they said that because my warranty had expired they cant help me and this is happenign with all Vaio's so you will have to get it replaced by paying Dhs 500. Why should i pay an additional Dhs 500 for the stupid fan when it is a manufacturing fault! I want the Sony people to get my laptop fixed. Its a shame that such an expensive laptop and a good brand name is resulting with such mishaps!

While I was still in South America I began to see marks on the screen (a light horizontal line) where the palm rest meets. I noticed increasingly that this line would not go with a good anti-static cleaning solution, however, I was not really in a position to take up the issue until my recent return to the UK. I was comforted by the fact that my Z is still 2 months within the first year warranty.

"I called Sony direct and after a while of telling me it 'may' be classed as an 'exterior fault' and thus if returned there would probably be a cost for repair, a few times over, I could not help become suspicious that the support person was perhaps being a little evasive of my issue. I've not owned a Sony laptop before and was quite frustrated by the lack of cooperation on an issue that reminded me of the original Mac Powerbook issues which were eventually sorted out on later versions. I did a bit of research first and found this thread....Its apparent Sony have also remedied this issue in the current Z-series line.

"I bought what I considered to be one of the best laptops on the market, at the time, with complete faith in the manufacture. I'm not satisfied with it, or my treatment, and require an adequate resolution. I feel there are 2 choices: 1. Obtain a similar version of the later Z-series, which I think is perfectly reasonable given the detail / cost / age / overall condition (excellent apart from this issue) OR 2. Sell mine and buy another brand; of course this would involve taking a great hit on what I paid, which is unreasonable. As the vendor I really could do with your support in this matter.. BTW whenever carried it has been in an STM gel case and laptop bag, and it has been lovingly cared for. Regards

Sebastian"

"This is urgent Oliver so I wish I knew your movements before you left. As only you probably know the full details I'm guessing its best to await your return but please, have some resolution for me Thursday as I only have a few weeks of the warranty left and I want to appeal to the ombudsman for these types of retail complaints and the UK equivalent to the US's 'Better Business Bureau' (as in the thread I posted the link too earlier about these Z-series issues..), in pursuit of the appropriate response/action. Sebastian"

[Response] "My apologies for the delay, I have been waiting for an official response from Sony. I have spoken with my account manager at Sony and he in turn their Customer Relations Team. They have advised in short that the issue you have seen is down to how the item is used rather than a defect in the design of the item. They have offered to investigate your individual circumstance and have further advised that in order to identify if the item has a defect, it is very important to find out if the screen is naturally touching the keyboard. I have been told that in every case with a Z series presented to Sony so far the answer has been 'No.' and it has been possible to look through the closed VAIO and see daylight the other side. These marks come from pressure being applied to the screen pushing it onto the keyboard. Sony consider this as miss-use rather than a defect in the design and will not be accept liability if this is the case.

"The official response is: 'Under normal use the VAIO should not have pressure applied to the screen in order for it to bring it into contact with the keyboard. If this is unavoidable please take steps to compensate for this. We would advise not to squeeze the VAIO while carrying it by hand or packing a bag so pressure is exerted on the area either. If these are too unavoidable we suggest placing a/the cloth upon the keyboard. We recognise the tolerances to produce a powerful slim line low weight notebook are fine but by design these areas do not naturally meet.' I would expect this simple test is something you are able to do quite quickly yourself, therefore if your Vaio is defective as above and you wish to return your Vaio for inspection then please let me know. Kind Regards, Oliver."

"Oliver, Please take a moment to read this very small section of a long thread about this issue: Ted M. replied 3 months ago 'Success! After submitting the claim to the BBB, and speaking to a National Customer Relations Manager (the same department I spoke to about 8 months ago), they requested that I send in the laptop. I just got a voice mail from the Sony technician, who informed me that they are replacing the LCD (and hinges - they were loose). He left his phone number, so I will ask to have the newly designed palmrest. Either way, I have a new screen protector ready to install once the laptop gets back to me. I'd like to thank everyone that posted here, and I still will support anyone that may need help resolving this issue. I urge everyone that has this problem to submit it to the Better Business Bureau (bbb.org), because they helped me resolve this issue! But, I still would like to point out that it should not have gone this far for me to successfully have the screen replaced. Sony should recognize that the design flaw is a great inconvenience, and they should take more responsibility.'"

"...as you see then, there are people who have had this issue resolved, and the new version of the Z addesses this issue which of course denotes some kind of tacit acceptance of the issue itself by Sony. I have been using the screen protector of late, and have as said previously been extremely careful like many of the others on this posting when transporting it, but still the issue persists, and seems to be worsening no matter what I do. I am pressing this with various consumer protection agencies and would appreciate your continued support and any commentary you may have.. how can some people get satisfaction with this and others not? Sebastian"

"Sebastian, When the lid is closed on your Vaio without pressure on the lid does the screen touch the keyboard/rest area? If so then Sony have advised that the screen would be replaced. Oli."

"It doesn't appear so, no. However, this hardly anulls the problem that the item is not designed to be transported, unlike the fantastic claims by Sony illustrated below... (NOTE TO CONSUMER COMPLAINTS - HERE THERE IS A SONY ADVERT WHICH CLAIMS THE LAPTOP IS/HAS: "Built to endure the most gruelling business trips, the Z is always travel ready. Strong, mulit layered carbon fibre defends the LCD's exterior panel while the innovative display uses a special hard coating to minimise scratches" "..scratch-proof, anti glare.." ..this is clearly misleading and untrue advertising or we would not have this problem.

"Oliver, I do not want a screen to bereplaced on a model that has a design flaw for the problem to only persist again and again. The only apt solution is for Sony to replace this version with the design flaw with the new version in which the design flaw has clearly been addressed, which in itself is a tacit admission. Why would this non-problem be addressed if it was indeed a non-problem...? Ironically it seems from the various commentary that the extra expensive carbon version is where the problem is most pronounced. Very ironic indeed. I have to get something here Oliver; they are trying to fob me off and this is not an acceptable reaction, whatever the whats and wherefors are. If this laptop was built to the specification advertised above we would not be having this conversation. And, to quote the above, mine was not the "most grueing of business trips", fortunately, as I suspect the laptop would be in pieces by now. Seb"

"Sebastian, My account manager is in to see me this afternoon, I will discuss it with him then. However as things stand, you have said youself the screen does not touch the case when closed, the problem occurs due to how the item is handled / mishandled. The screen that was replaced in your correspondance to me previously has been replaced because the hinge casing had become loose causing the issue with the screen. Again, if you wish to return the item for inspection we are more than happy to arrange this although if as you say the screen does not naturally touch the keyboard or rest it is likely that your claim for repair will be rejected. I will come back with an official response later today. Regards, Oliver"

"Oliver You seem a decent enough chap so please so not give me that old Sony 'if you want to send it back for inspection' line again. You and I both know what that really translates too. You are also intelligent enough to see the cause of my and all of these complaints, ie. that you cannot even pick the bloody thing up in your hand without the screen touching the keyboard. Hardly makes it (quote).. "Built to endure the most gruelling business trips, the Z is always travel ready. Strong, mulit layered carbon fibre defends the LCD's exterior panel while the innovative display uses a special hard coating to minimise scratches" "..scratch-proof, anti glare.."..big proclamations for a laptop that should read.. "built to endure sitting at your desktop and not being handled in any way whatsoever unless you want the super-sensitive screen mashed up with a ruddy great line straight through the middle of it you not only cannot remove but also cannot prevent if you want to move the item from one side of the room to the other while it is closed unless you design a pretty novel method with which to actually pick it up" I have a sense of humour but it will only stretch so far. So please, informed, thought-through, non-regurgitated resposes only, with the greatest of respects. Sebastian ps. nice curved palm rest on the new design isn't it"

"Sebastian, My apologies if you feel my emails are a little regurgitated, I can understand your frustration and also concern regarding the line that has developed on your screen. After taking advice yesterday from Sony, I have been assured that this damage is not something that is or would be covered under the warranty. You have yourself said that the screen does not make contact with the keyboard or rest area under normal use, as such I am not able to help you any further with this issue. Apologies, Oliver."

"Oliver Its clear Sony are stonewalling this but just for the record, I said no such thing, unless you consider not being able to (carefully) pick up the laptop in any 'normal' fashion, ie. when it is closed, without the line appearing after a short time. This fact was clearly communicated to you in my previous email, which I presume got no further than yourself. It is a perfectly valid complaint and it is proposterous that either you, your manager or your Sony contact cannot and will not acknowledge this small and simple fact. You clearly have your companies' relationship with Sony as a priority, which I appreciate, however the result is highly less than adequate service to at least one of your customers.

"I guess you are tired with my potestations now, and I am so sorry to trouble you with my upset at having spent 2300 on a defective laptop. I will sell my laptop on ebay at a severe loss and having wasted probably 1500 at least over the past year (purchase value - resale value). I'll never buy a Sony product again, and will recommend to friends, family and all in sundry to do likewise. Naturally any Sony resellers fall into that bracket also. You must appreciate that I've never once been vindictive or rude to you, and I am extremely stressed and unhappy by what has occurred here. I will not rest easy but I'm sure all you guys will. Its such a shame that shabby service and amoral avoidance of the issue is seen as good business, and that hollow apologies are the order of the day.

"I am certain nonetheless that your company will do very well as there is always another mug like me around the corner of whom to take advantage. Yours furiously, Sebastian"

I think everything is in the above communications with the reseller. also called sony direct and got the same response. I think it is clear that although some people on the complains thread listed in the above communications got replacement laptops/screens, these were one-offs and only if they made a loud anough noise. It seems clear that Sony do not wish to have the expense of recalling all of these laptops so they are shifting the blame completely to the purchaser. I hope you can help back me up so i can get some kind of satisfaction such as somekind of refund (taking into account I have had the laptop for a few months now) or better still, and more fitting in my opinion, a replacement laptop with the new design of my laptop which has corrected the fault I have which Sony will not admit, which in itself is pretty [incriminating] I feel. Many Thanks in advance. Sebastian

I bought a TT290 Sony Laptop in July 2009. When I realized that I could receive a free upgrade to Windows 7, I called Customer Relation for the process. They told me to call Technical Support instead of transferring my call (???). Each of the waiting time was on hold for at leastll 20-30 mins. After that, they transferred me back to Customer Service. I was treated like a bouncing ball. Finally, I got a hold of Technical Support department (talked to Jesse). They asked me the reference number, which no one ever gave me before.

Then they claimed that there were no information about all my previous calls based on the phone number records (???). Then the supervisor told me that I had to keep checking Sony website to find out about the free Windows 7 promotion (fyi, when I bought my laptop, Windows 7 not released till later end of the year). I told them that I provided the email address while I registered my product. They responded that the email address was only for marketing, not for their support or product communication (???). Ironicly, the supersisor (named Rey) claimed that he was the highest level (that meant I talked to the Sony CEO?) and his "NO" meant "NO". He refused to provide further help nor the next step. So frustrated now with Sony support.

3 months after the warranty was out my hard drive on my Sony Vaio went. Previous to this I called them about start up issues I was having and they could not help me. 1 month later the outlet for the AC adapter plastic cover broke, then shortly after wire broke. This part attaches to the motherboard 500.00 plus repair. The hard drive repair was 425.00. I called and asked if they would do something to help me out since I had several repairs just out of warr. and in a short period of time. I spoke to several people from cust support to technical support, they just talked in circles. When I asked to speak to someone higher up I was dismissed. The orig price of the computer was 1900.00.

I have a Sony VAIO notebook. I decided to update to a Windows 7 operation system. I checked in the official Sony VAIO website if all drivers needed for my model are there. The website clearly states that the computer I have is ready for Windows 7. However, after the installation, my camera was not working. Therefore I turned to Sony VAIO technical support. After a brief conversation with one of the technicians, I was reassured that he knows exactly what the problem is and that he would be able to fix it after I pay $35 for that. I agreed and paid the amount. After few hours of attempts to fix the problem and after transferring me to different technicians, I was told that the issue cannot be fixed. I asked for a refund, but they refused to refund me the full amount.

After all this, Sony technical support left me with a computer which is not fully functional and with the only option to install Windows Vista which is additional loss of my time. They lost 7 hours of my time and they did not earn the money they were paid. Moreover, they lied to me when they said that they know how exactly to fix the problem. I feel used and tricked, not to mention extremely disappointed with the company which, until this moment, used to be one of my favorites. I feel trapped and I do not know who to turn to for helping me resolve my issue.

I bought a new laptop, Sony Vaio Model No - PCG-3G9P in September 2009. It was working properly until today. I only just press the power button and it was not starting. I don't know what happened. I got international warranty and I purchased it from Sharaf DG in Dubai.

I have a bill of laptop. Please tell me the process to get a perfect service in India.

I bought a FW139 Sony Laptop in December of 2008. When I started having problems with my unit, Sony has done nothing but waste my time. First of all to get anything done you have to call a non 800 number, wait on hold then talk with the first department to get transferred to any other department. And every single time you have to explain the problem over and over again to each separate department because communication is nonexistent.

Customer relations is a joke. It only provides a shoulder to cry on. They claim they are the highest level but would not replace my unit despite receiving it back from their service center with same problem (and new problems) 3 times. They say, they can't put me through to a supervisor cause this is the highest level and they say they don't have a physical address to give or corporate information to write to. They direct you to the website, which doesn't have an address either.

After on hold for 30-40 minutes, when you finally get through, they ask for your work order number, which no one ever gives you beforehand. Then they can't pull anything up by your phone number and need to know the model of the unit, which you may not know cause they have it in their service center. Then if they can pull up your information, they will put you on hold for 5 or 10 minutes to read the notes. Then, there is a %70 chance that they will mix your work order number up with one of your old ones if you have sent the unit in before. They don't do live transfers, so every time you are transferred you have to go over the whole problem again.

So after 5 months, 3 trips to the "Service Center", a hefty phone bill, and a miscommunication nightmare, my laptop is still overheating and continuing to burn my legs, and now my mouse pad and audio jack don't work right thanks to their "Service Center". Thanks Sony. "I'm getting a Dell". $1000 Phone Bill. $3000 Lost work/time Headache from lost time.

On October 19, 2008, I bought a Sony Vaio VGN-FW285J ($1700 with blu-ray burner) at the J & R Store in Manhattan. The laptop worked fine for a couple of months. One evening, while playing a game, the laptop suddenly shut down. I tried to turn it on but it failed to respond. When touching the keyboard, you could feel the laptop was hot. I assumed the computer had turned off as a result of an overheat protection measure. I waited five minutes and turned the laptop on without any problems.

I bought a coolerpad for the laptop. The problem seemed to have disappeared. As I live in Costa Rica, and the guarantee is only for the United States, I decided to continue with the coolerpad until I had a chance to go to the States and take it to support. As time passed, the problem reappeared to the point that I was not even able to use the laptop normally, the keyboard freezes and the laptop shuts down a few minutes after being turned on, no matter what I do, even with the coolerpad.

I was able to go to New York in October 2009. I took the laptop to Sony Plaza, under guarantee coverage. Support there was very professional, I told them that I thought it was an overheating problem and that I lived in Costa Rica, where temperature was at least 10 degrees Celsius higher than in New York. They added a note in the repair voucher. In less than a week, they called me back saying they had repaired the laptop and that all was okay. I picked up the laptop and was told they had changed the fan. I tested the laptop and it seemed to work fine. When I arrived in Costa Rica, I turned on the laptop and after 15 minutes of work it shut down as it had been doing before taking it to support.

Lucky for me I had a friend going to New York the following week. I gave him the laptop and he again took it to Sony Plaza. One week later my friend picked up the laptop. He was told the motherboard was changed. When I got back the laptop in Costa Rica, I was surprised to find that after running the laptop for 10 minutes it shut down!

Sincerely, I don't know what kind of technical support Sony has, twice, I've taken the laptop in for repair, twice I have been told parts were replaced and twice I have found the repairs ineffective. Now, I sent it back for a third time, and they said it had physical damage and that voids the warranty, what physical damage?? The laptop was physically perfect all the times it was sent to Sony.

After calling them during three days, from Costa Rica, they shipped back the computer without being repaired. The most funny thing was, when I called the day it was shipped back, they told me the computer had not been sent back. I asked for some pictures of the physical damage they said the computer had information regarding what was going to happen to my computer and how much the repair would cost. They sent me an email at 3:45pm with two pictures of the damage (no info whatsoever about the repair costs) and they shipped the computer back at 4pm without being able to even answer their email. Sony is a bunch of scammers. Don't buy Sony, you will regret it. The consequences are a $1700 worth of useless laptop, $600 on shipping expenses, and $100 on international calls.

Six weeks ago, I purchased a new Sony VGNNW270F laptop. One week ago, the laptop was sitting on the table and my husband moved it six inches. He admits to having had his thumb on the screen and within an hour, the screen went "Mondrian-like."

We scoured the computer to find out what was wrong but could find no visible problem. We called Sony and sent it back, confident that they would stand behind their product. Unfortunately, that was not the case. According to Sony, the screen was cracked internally and was not covered under warranty and would cost $500 to fix.

My husband is an IT professional and he has handled hundreds if not thousands of laptops but he has never seen a LCD break this easily. He spent quite a bit of time on the phone with Sony explaining that it had to be defective or clearly too fragile for a laptop but they would not budge. That is their prerogative. I have since experimented with other laptops and have carried them around the house by the lid with my thumb on the screen, never mind just moving it six inches on a stable surface. I am finding it impossible to break them in that fashion and would likely have to drop it or bang it against a wall to break it.

Clearly the Sony LCD is much too fragile for laptop use. One buys a laptop because it is portable and to be portable requires a certain level of durability - the Sony Vaio does not pass muster. I'm not sure if a $1000 piece of equipment lasting five weeks is a record, but it certainly is for my bank account. I will never buy another piece of Sony equipment of any kind after this experience. This was a new model and I've now noticed a few similar complaints and expect there will be more.

They told us they would ship it back; we told them to save the postage and throw it in the garbage. Their advertising tag line is make. believe - I now understand it because I now have to make-believe that I have a computer or make-believe I can afford to shell out another $1000 for a laptop - albeit not a Sony.

I purchased a brand new Sony VAIO in December 2009. Two months later, as I was working on my laptop, a crack appeared on screen just near the camera. The computer was sitting on my desk and there was nothing that could have damaged it around me.

I dismissed it as being something normal and not harmful. June comes, and the fan noise turns into a very shrill, high pitched noise. It sounded like the fan was about to turn on its head and destroy the inside of my computer.

I was traveling at the time so I couldn't send it in to Sony repair center for repair. So I waited until September .I sent my computer in on September 7th and expected it back 7-10 business days plus shipping, so in 2-3 weeks. After 1 week, I called in to check the progress of my computer, and I found that the computer hasn't even been booked yet. So I tried to resolve that issue.

I ended up calling every day. Yes, everyday to rush the people to work on my computer. The customer support people kept on telling me different things like, "the mechanics are telling us that it is a physical damage so you have to pay $500," When all I did is place my computer on my desk and not move it. And so I spent over $50 on my phone bill, calling long distance trying to get hold of the repair center in Toronto to discuss this issue with the mechanic, when one day, I called back to the support center, just to have them say "I'm sorry, that was a mistake."

With various issues going on, people telling me different things, and my fan issue not being fixed, I got annoyed. Apparently the fan was on "back order" and they had "no idea when it was going to arrive." This was week 6 of the whole ordeal. One and a half months have passed and I still haven't gotten my computer back. How can one live for one and a half months without a computer especially when one is a student and needs the computer to do various projects including programming?

I got fed up, and told the customer support person that this was not acceptable. 7-10 business days, this has been over 1.5 months! I want a new computer. Since you can't fix my current one, you can replace it. After more phone calling, with the people saying "Oh, someone/manager will call you back tomorrow" (Of course no one calls back, what was I expecting), they finally decided to replace my computer. I expected the computer to be in 3-4 days since the factory was very close to my home. But after 2 days, I call in, asking for more information, and they told me the order to send out a computer hasn't even been placed yet. I got mad, and tried to rushed them again. I find that whenever you get mad, the people cut you off to try to calm you down. When you get cut off, you just want to lash out more.

People kept on telling me things like "mam, we can't see the status of the order; we have different systems", but miraculously, 5 minutes later, when I hung up, and called again, the next person told me they could see the information. Lying much? What was it about "I can't see the information, we have different systems"? What a bunch of lying people! So after another week, I finally got my computer again, and happily I open it, just to find instead of a red computer, I got a black one. I was not pleased. I bought a Sony computer solely because it was red. I decided to suck it up and leave it at that since I didn't want the hassle again.

Using my new computer, end of November, then comes December, and surprise surprise, my new brand new Factory condition computer's fan broke again, with the exact same problem as my previous computer. I called back again early January (as in December I was back in my hometown) and tried to resolve this issue again, with the support people who don't return calls, and the rude cutting me off during mid-speech. The only option they could give me was to "send the computer in and have it checked out." Needless to say, Sony has lost all my trust. I will never send it in again. Who knows? It could be 2 months this time. I told them to find another option, such as sending me a fan, and I'll find someone to replace my fan, or send in a technician to check out my computer. But I felt like I was talking to a wall. The person could only repeat like a broken machine, "I'm sorry, but the only thing we can do now is have you send it in to our repair center to have it diagnosed."

They talked to the manager and couldn't even have a spare fan part sent to me? I mean, wouldn't it have been easier to just send me a fan, rather than spending all the money on having a technician work on it and shipping or sending it to and from the factory? Since they aren't willing to compromise, I decided to drop it and just wait for my fan to explode on me.

Needless to say, I'm highly displeased and will never buy a Vaio computer again in my life. If you are looking into getting a Vaio computer, hope that you have don't buy a computer with such a high rate of breakage. Get another brand. Don't ever get Sony.

I purchased a Sony Vaio laptop (vgnfw139eh) in August 2008, including a Sony extended service plan covered by Service Net with an expiration date of August 2012. The first claim was covered by the warranty (repair on an external port), but when I made the second claim (replacement of the hard drive cover) in December 2009, I was denied coverage and told by Service Net (Rachel) that the amount remaining on the extended warranty was more than the purchase of the computer and Service Net was going to buy out the remaining money that existed on the extended warranty.

I could not believe that Sony Corporation would allow this to take place, and it must be a mistake, because the expiration date was not until August 2012. I called Sony Headquarters consumer relations service in Florida and talked with John. He stated that was correct under the terms of contact I signed. The extended warranty coverage was only for the total amount of the cost of the original amount. I was definitely misled by the Sony Style Store 76 in Cincinnati, Ohio which told me what an outstanding extended warranty Sony was offering on this Vaio computer. I have lost complete trust in Sony products and will not purchase any Sony product again.

Within 14 months of purchase, the power cap (which, when damaged, makes it impossible to charge the battery) has broken three times. I purchased a Sony VAIO on the Internet directly from Sony Style. The model is VGNFW290JVH. Within two weeks of its arrival, it was broken. The A/C power for the unit plugs into a power cap which is located on the left-hand end of the hinge area. The power cap, it turns out, is made of a flimsy plastic material. I took the unit into the local Sony Style store. They were very kind and swapped out the unit for another. They also sold me an extended warranty to the tune of $279.

Two months later, February 2009, the unit was broken again, in the exact same place, the power cap. I sent the unit in to be repaired by the extended warranty company. In December 2009, the unit would not power up. I called the extended warranty folks. They had me send it back to the same people who repaired it before. It was no surprise to hear that it was the power cap once again. Only this time, Sony extended warranty is denying coverage on the ground that the two repairs are exceeding the cost of the unit.

I purchased my VAIO notebook on 1/1/09, received it on 1/11/09, and it was misconfigured with an extra partition. I informed Sony of the problem and they currently refuse to address the issue. I spoke with Jennifer ** from the flagship store on Madison Avenue and she tried to shake me down by telling me that she could fix it, but I would have to pay her. I explained that I had just received the warranty but she didn't care. I also called Sony and spoke with a manager Lee ID No. **. He couldn't help. I'm still working on it. It's a shame they used to be the best consumer electronics company. Now they make Dell look good.

I purchased my Vaio, after having a couple of Dells, because I had heard great things about your service and quality. Neither appears to be true. My computer has had two at home repairs in the past two months, one for a recall and one for repair. Then my computer screen started to go out. I was traveling at the time and while I knew that my warranty was almost up, I didn't know the exact date. I had a cell phone with me only and I was in class so my window of opportunity was small. I finally reached someone at 6AM on the 8th. Apparently, your records indicate that my purchase date was the 7th. So I was 6 hours out of warranty when I reached someone.

I offered to send copies of dated emails that I had sent to my wife at the beginning of the week regarding the screen problem, but that was not the issue apparently. The final answer from a customer service manager was that they would do a one-time "accommodation" in that if I sent my computer, at my expense, to San Diego. They would fix it assuming there was no apparent damage. Frankly, I do not consider this accommodation to be all of that consumer friendly. If I were a month out of warranty, it would be very accommodating; a week out of warranty, okay. But seeing as the issue occurred in warranty and I finally reached someone 6 hours after your records indicated out of warranty, I do not feel it is accommodating at all for me to send my computer to San Diego at my cost.

My wife doesn't either, she was about to replace her Dell, and will now be spending the extra $1000 for a Mac. I agree with her, I wish I had done the same. Service is more important to me than initial cost. If the price was the only factor in buying a new laptop, I would buy an Acer for half the price. I am sure it would last me as long as this Sony from what I have seen.

I have purchased a new laptop computer from their Sony Styles website, but it arrived with a defect. It had a loud buzz sound when the screen saver is on or when it is running on the battery. I informed Sony and told them that I rather get my money back. They told me that I must get an "E" number from technical support for Sony to pay for the shipping.

I was supposed to take the prepaid shipping form to FedEx, but FedEx could not read the shipping barcode. I called Sony while at the FedEx facility and spoke to a young woman who could not speak English well. She repeatedly asked me the same questions. She finally said that she do not know how she can help me, I told her that I am heading out of town, and I had to have this resolved before I leave. I then told her that I would pay for the shipping cost and have Sony reimburse me the cost.

When I tried to get my shipping cost of $20.83 back, Tracy ** told me that they would not refund me the shipping cost. I explained to her that they sent an improper prepaid label and that they did not send the correct label until I had already paid and shipped the item back to Sony. She still refuses to refund my shipping cost.

Sony told me that they would refund the computer cost of $1621.63 as soon as they receive the computer. Well, they received the computer on 12/21/09, and I am having a very hard time receiving my refund. This is the worse purchasing experience that I ever had. I have always had respect for Sony products. I think this was a big disappointment all the way around.

I purchased a Sony Vaio all-in-one. The computer has been repaired 5 times, and has over heated to 150 degrees Fahrenheit. The computer has been to their repair facility in San Diego California for repairs. When I received the computer back at my home, it stopped working again. I paid $2,000 for the computer. The computer stopped working more than 5 times, in less than 10 months. I purchased the computer 4/24/2009. They refused to replace it. I have all the receipts. The computer burned me once. I told them I do not wish to sue them, but I would like a replacement. The computer has been a problem since day one. Please help me.

My Sony Vaio notebook model VGN-CS290 which I bought earlier this year started making a mechanical noise. The headphone jack also stopped functioning. I took the device to the dealer I purchased it from (Sony at the Westchester Mall, White Plains, NY). 2 weeks later the notebook was said to be ready for pickup. The headphone jack was not repaired and the outer cover was severely scratched in multiple locations. I took the notebook home to copy a few files and returned it to the service who agreed that the problems were their fault. A verbal complaint was made to the manager who had an attitude to see. It is now almost 5 weeks that I do not have my notebook and they still cannot tell me exactly when they can deliver. I get a lot of excuses only. This was not my first Sony but I guarantee that it was my last.

My Sony VIAO VGN (cant remember the exact version as it is still with Sony) started having blank screen issues after about 2 years in service. When starting the unit it will give a beep code (one long beep, 2 short beeps) which as far as I know indicate video failure. The screen stays blanks, but harddrive etc is clearly working.

Sent it to Sony for repair. They carried out a test: pressing the on switch. And concluded that the laptop didn't start. (wow!) However, they can't tell why, because the mainboard doesn't boot. It certainly has nothing to do with the worldwide issue with the NVIDEA 8x00 series, because the 8600 NVidea in this laptop doesn't fall in the 8x00 range. Absolute mystery why this exact 8600 series is mentioned as faulty so often online. But hey, I'm just a stupid idiotic customer.

Those beep codes they can't explain. They don't know what the issue with the mainboard is either. Why we paid 230 euro to have them look at the laptop is another mystery to me. They probably stood there and litterly 'looked' at it, rather than do some research to find out which part of the mainboard is damaged. Anyway, for 800 euro orso they'll replace the mainboard so they can continue their investigation and find out what is wrong with it.

I have experienced the service agents as without any knowledge about laptops and sticking fiercely to their script until you give up. And their script seems to read one thing only: get the customer to pay! I'm considering escalating this by means of one of the national newspapers that gladly looks into these things or the onbudsman. But all in all, with such customer service I'd not even advise my worst enemy to buy a Sony

Have a Sony Viao laptop model VGNSZ770N that is less than a year and a half old. This laptop is a $2000 dollar laptop. This was a replacement for another Sony Vaio ( less than year old, also $2000) that was stolen during a break in of my house. That Vaio, I had purchased a 4 year extended, on-site warranty for.

When it was stolen, both myself and the store where I purchased the laptop called Sony and asked if they would transfer the 4 year warranty from the stolen laptop to the new Sony Vair I had purchased since I had only been into the warranty for a year. After much discussion, Sony agreed. Now after owning the second Sony Vaio for less than a year and a half, out of nowhere, I get green dotted vertical lines on the screen and the screen goes black and I can't boot it any more.

I call Sony to see about getting it repaired, after extensive research to discover that it is well known fact that the graphics chipset in my laptop, the Geforce 8400M from Nvidia, has had massive failures across the world, Sony tells me that my particular model will not be covered by the Nvidia recall. I tell them that the exact chipset is the one that is failing but they insist that I do not have that in my laptop! Interesting considering that is exactly what my laptop says it has!

I then say fine, I have the extended warranty, cover it under that. They look it up and say, no way, this is for another laptop. I explain the entire story about the other laptop getting stolen etc. They say so sorry but no deal and tell me if I want to fix the laptop it would cost more than $800.00!

I am now out not only the $2000 for the laptop but the cost of the extended warranty which was $240.00. Sony is nothing more than a corporate thief and they do NOT live up to any of their expectations or service agreements. I also now need to get a new laptop pronto as this is my only laptop at home!

that was Dec 8th. two months to fix my laptop when I was told it would take 10-12 days and I was charged $165.00. I would make a complaint on the Sony website but they do not have a complaints area and when you call all you get is a recording with options to order parts or to request repair status. Sony needs to Fix there system.

model no : VPCCWI3EG/BU. SERIAL NO : 7000792. Date of Purchase: 08 n0v 2009. complaint: my sony vaio personal laptop battery case is not fitting properly into the slot and it may further detoriate.

Purchased Sony Vaio notebook on 08/23/2008 from Navy Exchange. Experienced electrical shock and overheating April 2009, sent notebook to Sony Service Center, San Diego for repair, Sony replaced Hard Drive, Motherboard, CPU Fan, optical drive and other components. Received notebook back from Sony Repair Center April 28, 2009, bluetooth was missing. Experienced further electrical shock and overheating June 2009, sent in notebook again for repair/replacement and Sony refuses to repair/replace notebook, estimate is to replace Hard Drive, Mother Board, CPU fan.

My Sony VGCLV150J overheated 149 degrees plus verafied with a digital laser. I went to turn computer off. The button is on top and the computer burned me. When I called I explained what happend and I told them a few years ago the Z series laptop was recalled some 3000,000 laptops were recalled because the consumer were burned do to over heating and they avoided me after that remark. Burne on left hand due to computer over heating

I had a Sony Vaio laptop that I purchased about 3 months ago. when I first open it, I find there was lite flash of the screen, I did't pay much more attention. After several days the problem become more and more serious. I call the sony customer service, they told my that was wrong setting on the computer Resolution. I change diffrent Resolution, and find it did't work. So I brought it into a Sony Style store to get it repaired. The sales associate put the laptop through a battery of tests and came to the exact same conclusion. I handed him the receipt for the purchase of the laptop 3 months prior, he agreed that the repair would be covered under warranty, I filled out a work order form and left laptop in his care. they will sent it to Sony Service,SAN DIEGO, CA.

10days passed and I had received no contact from Sony. I thought it may be fixed well, so I call back. He put me through to the general customer service line, and the agent there gave me the runaround about why the warranty work was denied. She then put me through to the repair center, where the agent there told me, and I quote, "we found liquid *in* your laptop." I knew this wasn't possible since I take great care of my laptop! If there was liquid in the laptop, it happened somewhere between the Sony Style store and the repair center! He went on to tell me that there was "a massive amount of corrosion" and that there was no way the work would be covered under warranty and it would cost 499.99 to repair. After arguing with the guy for a good 56 minutes, I requested the laptop be returned to me and verified my address with him, the exact same address that was on the work order.

I too had my video card go bad. I bought a Sony FZ290 with a NVIDA 8400 video card. It went bad in March just after the warranty was up. I called and was told I would have to paid $700 dollars to get it fixed! So I had to wait to do this since I didn't have that kind of money laying around! I have checked of and on over the last 7 months to see what recalls there my be. Well today I stumbled apon a web tech site where the person stated the they were having the same problem with sony and there video card and what could he do about it....there was a response to his question that said "Sony knows about this problem with those video cards and are replacing them for free!" So I called again today and guess what I will be getting my computers video card fixed for free! Just wanted to lets others know that have had this problem call Sony again...and get your fixed free!

i very rarelly use my laptop sony vaio but when i have come to use it it wont recognise discs and a few people in the bar i go in have had the same problem but never done anything about it i will never ever buy anything sony again i paid a lot of money for this laptop over 1000 because people said they are the best but never again

Over $3,000 of my hard earned money spent on this, plus over 80 hours of frustration and lost working hours due to not being able to use the computer.

Puchased new Sony CW laptop, upgraded from Windows 7 Home Premium to Windows 7 Ultimate to take advantage of XP Mode, found out Sony had disabled their brand new laptops ability to run virtual technology, making the windows upgrade useless and me unable to run XP software. Returned to store, got money back. Never buy Sony again!!

I bought a new sony VAIO laptop from a store in Athens (big chain) called PLAISIO. Within 9 days of the purchase I discovered that the w-lan card of the computer is not working properly. I asked for an immediate replacement and they denied me telling me that there is a seven day policy involved and it had taken me nine days to discover the problem. Then they made me talk to a sony representative who not only would not change automatically the laptop but they made me waste all my morning doing recovery and then saying it needs to be sent to ITALY and it will arrive back in 5-8 working days- I think they have a lot of nerve.

My ac cord failed. It is covered under warranty. After several calls and 3 weeks, they finally sent me the replacement 'brick' but not the wall adaptor. After repeated calls, I still have not received the correct part and had to buy one. I did not receive satisfaction, the service reps were not helpful and it is now 5 weeks and I still do not have the parts that I was promised. They repeatedly told me that the part had not been listed in the system and they were doing it then and it would take 7-10 business days. Still no part!

In brief: can't get Sony support (and VIAO update doesn't work)

I bought a VIAO laptop 2 years ago (a VGN-NR21E/S). The VAIO update was always unreliable. There was no problem with browsing or Windows updates. I registered with e-support.

I have an email welcoming me to Sony's e-support, but the only link is for activation, and all it tells me is that the account is already active, with three links, one is useless and the other two give proxy errors, although the names do not suggest I would get any support there. (I now use a Vodafone dongle for mobile internet, and it works well).

I don't like the way they shield themselves from users problems.

Less than 9 months ago I spent 1400 on top of the range 'flagship vaio fw21z' models. After approximately 8 months the wireless function of this supposedly super flagship laptop stopped functioning, further to that the LED lights at the front also stopped working. Now by this point I may have been worried but I remembered this product is still under warranty so great, I call the store I purchased from and arranged for them to collect my laptop and they send to sony for my free repair.

All is well and good for me for the next month and a half whilst I am left without a laptop and wondering why this repair takes so very long. I have already at this point been informed by the store owner that "well it will take a lot of time as it is Sony and they will never honour the guarantee. how can this shop owner after my spending so much money on vaio products (I bought two laptops during the same year, 2 months apart) be telling me this now. Surely a company of Sony's size and reputation cannot do this to clients. Surely this is not the way they make money. A company whose products I have trusted for so many years (yes I also own a PS3, 2 bravia tvs, and a blu ray player)

But sure enough much to my shock and horror I get the dreaded news back that my laptop will not be fixed, not only that but I will be charged 738 Euros for the repair. Okay lets ignore the fact I paid in pounds for my product and now I am being asked to pay Euros which will cost me even more due to exchange rate and the bank fee for paying in a foreign currency. I call up pathetic excuse for a customer service center, looking for an explanation.

Again the sad pathetic excuse of customer servce agents cannot answer my questions. At this point I spot something else on the invoice I have been sent, I am being charged a high rate fee for the repair. So naturally I enquire about this high rate, no one seems to be able to explain to me why I am being charged a high rate for the repair. Every agent I ask gives me a different answer related to something irrelevant to my question. By this point it is completely clear in my mind I am getting no where, no body can answer any of my questions, no one can assure me what is repaired under warranty or not, at one point I am told by a customer service agent that "well sir you must understand that the terms of our warranty can change on a daily basis", seriously do any of the agents have any form of training?

Now here is a summary of my issues, I am being told that my super top of the range laptop will not be repaired under warranty. The cheap plastic parts it has obviously been built from are not strong enough to be pressed to turn on or off. Talking to customer support further frustrates me as I get no real answers from anyone. No one can truly answer my questions regarding the high rate for the repair I spend much time thinking about this, do I spend a further 738 Euros for a replacement cheap piece of plastic that I have been told I cannot press or do I use half of that money and get myself a new DELL for half the price (Same spec machine too) and have money left over? 2 seconds later I am calling up dell and placing my order. I once again phone up 'customer support' and ask for my laptop to be shipped back to me without a new shiny piece of 738 euro plastic button.

Now yesterday I receive my laptop back, to my surprise when i open up the box it came packed in, I have a letter saying thank you for your continued support of sony (in Spanish even though again my machine is an English machine) and this includes a free DIRT CLOTH. Now of course this has made it all the much better now, in fact seeing as you have been so generous as to give me a free cleaning cloth I will immediately call up the office of consumer affairs and fair trading and inform them that I want to drop my case immediately as Sony have offered not to repair my laptop but have given me a free cloth instead.

As for the cleaning cloth to be used on my fw laptop, I have come to the conclusion that no matter how much you polish a turd at the end of the day it is still a turd. A real shame as I have always been a fan of sony products.

I bought my daughter a new Sony Vaio VGN CS35X laptop to return to University with. 10 days after we received it (puchased from Sonystyle because our local showroom did not have the range and suggested buying online) it refused to boot up. I contacted Sonystyle customer service who arranged to have it collected. They refused to replace it or give a refund even though it cost 1168 and had only worked for 10 days. They also said it would be back in 5 working days.

One month later and I am still calling them every couple of days to find out when we can have it back. They are unhelpful on the phone and everyone you speak to says it is not their responsibility and they refuse to let you talk to a supervisor. I have now been "escalated" which makes not a jot of difference. They hide away behind a large complicated company structure and refuse to take responsibility for their poor service.

I am never going near this company again - oh, except for the county court hearing, lets hope its very inconvenient to them when they have to attend. I have lost 1168 , my daughter still has no laptop and I have spent hours making phone calls and writing letters and emails. Never buy a Sony their customer service stinks.

I had a Sony Vaio laptop that I purchased about 8 months ago fry one day. I plugged the ac adapter into the laptop, plugged it into the wall, and my laptop started smoking. I quickly unplugged everything but the laptop no longer turned on, and the little green LED on the ac adapter didn't light up when it was plugged in. Obviously the ac adapter was defective and sent way too much current to the laptop and burnt it up.

I brought it into a Sony Style store to get it repaired. The sales associate put the laptop through a battery of tests and came to the exact same conclusion. I handed him the receipt for the purchase of the laptop 8 months prior, he agreed that the repair would be covered under warranty, I filled out a work order form and left laptop in his care.

3 weeks passed and I had received no contact from Sony. I saw on the work order receipt that I could check the status of my repair online. I attempted, but apparently my work order number wasn't found, so I called the store. I was informed that my warranty work had been denied and that they had attempted to contact me at the number on the work order, which they definitely had not. He put me through to the general customer service line, and the agent there gave me the runaround about why the warranty work was denied. She then put me through to the repair center, where the agent there told me, and I quote, "we found liquid *in* your laptop." I knew this wasn't possible since I take great care of my laptop! If there was liquid in the laptop, it happened somewhere between the Sony Style store and the repair center! He went on to tell me that there was "a massive amount of corrosion" and that there was no way the work would be covered under warranty and it would cost $650 to repair. After arguing with the guy for a good 30 minutes, I requested the laptop be returned to me and verified my address with him, the exact same address that was on the work order.

2 more weeks passed and I had no contact from Sony and no laptop. So I called customer service back and they informed me that it had already been delivered! The agent verified my address again and, of course, they left off my apartment number. Turns out the laptop was sitting at Fed Ex because it couldn't be delivered. I went to pick the laptop up and, coincidentally, there was another guy there picking up a Vaio that was sent back to him from the repair center with no apartment number!

When I got the laptop home, I COMPLETELY disassembled it, and could not find a single indication of water damage, as I had known all along. What I did find was a burnt out connector where the motherboard hit the power supply, which I also had known all along.

8 month old sony vaio laptop, hinge broke, Sony refuse to repair it ,say it is not covered by warrenty

So I decided to call them. I literally spent 3 hours on the phone escalating from "Customer Service" to "Escalated Customer" to "National Customer Service" only to be told that they would not pay for the repair and I could do whatever I wanted to do. They also refused to give me a supervisor (saying she is too busy supervising) or the phone numbers of the legal department or president. She actually told me that the president is too busy to speak to customers. Anyway, I called the general counsel's office in San Diego. His name is Michael and his number is on the State bar website. Spoke to his assistant and the PR assistant. Today I got a call from an Executive in Customer service. He had the nerve to tell me how this computer had worked for 8 months before there was a complaint and it was now almost 2 years old. I have asked all of the Sony people how long they think a product should last that cost $1000. Anyway, he finally agreed to repair it at Sony's cost and gave me his number to call when it breaks again, which I have no doubt that it will

We bought a Vaio Laptop from Best Buy on 2009. We have had so many problems with it. We have called Sony at least 7 times to correct various issues with the laptop. Below are the problems we have had so far...

Battery Life was lasting only 1 hour; we called Sony and we sent it in to the processing center to correct and they replaced the battery. The computer froze and the screen flickered. The only way to fix it was to take out the battery and restart the computer. We called Sony and the technician came and replaced the hard disc. Additional account wasn't saving documents, only the master one is. I called Sony and they said to send it in to diagnose. Laptop doesn't start; we get a colored screen or/and it says "windows is starting" for over 10 minutes and we have to restart the computer to fix it. When we shut down the computer, it restarts itself and does something... the lights are on....

All we want is to get our money back, we feel that this laptop was damaged from the beginning. When we have called Sony, they refuse to even help us lately and are very rude.

We have had numerous other laptops such as Dell and Toshiba and we hadn't had these problems with any of them.

It should be in San Diego now because they were going to call me at 9am yesterday (7/22), but they didn't & forced me to spend 6 hours dealing with every level of customer service and tech thug. They didn't even order the shipping box until too late, so the computer that should be in San Diego today (Friday) won't be until Wednesday because of their utter contempt for paying customers. They also refused to replace my data and the $600 of software I lost when the 'hard drive' 'died' and had to be replaced.

I would even forgive Sony for the lost data and the stolen software if they would just give me my money back, including what I paid for the b.s. extended service plan. For $20 less Fujitsu offers next-day, on-site service for three years, which is a hell of a lot better than jerking me around for 6 days just to get it to the factory, where they will either pretend to fix it and get it back to me, broken, 3 weeks after I told them there was a problem (next-day shipping takes 8 days with Sony, so I'm forced to assume that it takes just as long to return it) or they will take 3 weeks, which is 35 days in Sony-time, to replace it. Never mind that my computer, which was their top-of-the-line model in January, is no longer available, and all their other models are vastly inferior, so either way I'm totally screwed and I won't have a real computer unless Sony refunds my money so I can take my business elsewhere.

The 'laptop' (which is perpetually too hot to be placed on a human lap and therefore cannot function as a laptop) came with a defective GPU. Sony knew this GPU was defective last October, 3 months before I bought it. Essentially, these defective GPUs break apart and release tiny metallic beads during normal use, and especially when exposed to the dangerously high temperatures which this particular 'laptop' reaches after a few minutes of being turned on. The beads irreparably corrupt every corner of the interior workings of the computer. Of course, they are still playing dumb. This is not surprising, since being rude, jerking people around, playing dumb, and providing nothing but fraudulent products and services are all Sony has ever given me any reason to believe they do. Apple, HP, and Dell have taken responsibility for their mistakes and replaced all the defective computers, while Sony has continued cranking them out, turning what was probably an honest mistake into pervasive fraudulence and unscrupulousness. Sony just keeps on victimizing as many people as they can to the maximum extent that they can get away with it. That's Sony Style!

If it's their intention to be the shadiest, creepiest, most dishonest, most evil, rudest, most intentionally incompetent, most sadistic company possible--and it clearly there's not a single thing they could possibly do better. The only solution at this point is to get my money back and buy a Fujitsu, or sue them, then get my money back, and buy a Fujitsu. Update: Sony's still jerking me around and my shipping box still isn't here, 5 days after I asked for one, so I've contacted a the BBB.

Update II: It finally shipped off at 5pm on 7/27 and will be in San Diego on the 29th, only 5 days later than the terms of my bogus extended service plan unequivocally guarantee. Update III: They claim to have fixed it, but this is obviously just a ruse. Being Sony, they assume that they're dealing with a brain-damaged five year-old who fits Einstein's definition of insanity, which anyone who has ever had the misfortune of dealing with their tech support or customer service reps will recognize as projection. They dropped a new hard drive in it, even though doing that a month ago fixed nothing. It cannot be repaired, since a busted GPU with beads which have broken off and infected the whole system contaminate the whole unit beyond repair. They're trying to drag this nightmare out as long as they can and continue to victimize me as much and as long as possible.

Resolving this seemingly still has yet to occur to Sony. They also violated the terms of the extended service plan by sending it 2-day shipping. The extended service plan guarantees overnight shipping both ways. They obviously did this for the sole purpose of getting in another 3 days of gratuitous abuse for some kind of sadistic thrill they get out of doing this. It's supposed to get here at 7pm on Friday. Absolute scum. Like they're not still getting a call bright and early Monday morning demanding an explanation as to why it doesn't work, why it immediately started eating drivers just like the hard drive they jerked me around with a month ago, why every part of the interior workings is still irreparably infected with broken-off GPU beads, why it's still a serious fire hazard, and on what planet they get to violate the terms of their own extended service plan, including the basic claim that they will repair or replace it (they can do neither -- a full refund is the only solution at this point), the guarantee of overnight shipping, and the 'no lemon' policy, which is clearly some sick joke.

Oh, and Hank in customer service, an insufferable tool who has the nerve to alternately be condescending and pretend to be brain-damaged when pressed to do anything or give a straight answer, got annoyed that I dare tell the world what they're doing to me, so he wrote the owner of this website -- replying to an email from me, from the ironic email address 'sonylistens@am.sony.com.' Seems to me and I'm sure any thinking human being that if Sony actually 'listened' they would not bend over backward to avoid the customer at all costs, but they have a consistent history of doing that too, whether it's tech support reps claiming that the phone connection is bad (on just one end?) or making and breaking phone appointments like Paul in customer service. Stay classy, Sony. You're just making this worse, but that was obviously always your intention. It would be nearly impossible to make a case otherwise.

Update IV: (7/31) I got it back today, now with broken USB port! How they managed to break the only thing that actually worked is beyond me, and I still have no computer at the end of the day. Because of the asinine design of this thing it cannot be used without a mouse, and since I'm right-handed I have to put the USB thing on the left side, which no longer works. So I would have to wreck my mouse just to use this thing. The touchpad works fine, but because of the setup it must be disabled in order to facilitate typing, so even having it enabled makes using the computer nearly impossible.

It will likely be at least three weeks from the time this thing died before I get it back, which is two months from the time Sony knew the GPU had completely trashed it. Oh, and my '3 year' extended service plan is a scam. It's only active from January 2010 to January 2012. That's 3 years to Sony. That was their excuse for shipping it 2nd-day in violation of the warranty, anyway, and the tech I talked to tonight said that they had every intention of violating my warranty two more times before I get it back! At least they're diligent in their fraudulence and thuggery.

Update V: (8/7, 23 days after it died completely, 55 days after I made it clear to Sony that the entire thing was destroyed from the inside-out by the defective GPU) Despite the fact that the service center itself unarguably broke my computer for some sicko-pervert thrill they derive from abusing people, I just called them, and they have not taken it out of the box, 2 full business days after Fedex says they received it. I talked to Michelle and she told me that they would likely continue sitting on it for several more days, despite the guaranteed 6 days of just waiting for shipping plus the weekend to which they've subjected me for their sicko-pervert psychopath kicks.

That's right. They broke it on purpose to screw me, sat on it for two days to screw me, and told me they would almost certainly just sit on it some more just to screw me, before once again intentionally breaking more things that weren't wrong with it when I sent it in, which I am forced to assume is the purpose of the service center: to waste people's time, break their computers some more, and be rude to you when you call. There is not one single thing at this point that Sony could possibly do which would make them one tiny bit more despicable than they have proven themselves to be over the last 6 weeks of horribly screwing me, day-in, day-out, which, at this point, they could only be doing out of sheer sadism. Even a stopped clock gets it right twice a day. Sony does not.

Update VI: (8/10, 26 days after it died completely, 58 days after I made it clear to Sony that the entire thing was destroyed from the inside-out by the defective GPU) I just talked to them today. I got a hold of some semi-big-wig through their Google Finance page. She said that she would make some calls and they stopped sitting on my repair after 5 days, finally. They also denied that there was anything wrong with the USB port, the camera, or the speakers -- all the hardware that the repair center broke themselves, on purpose, to screw me. They also apparently broke the DC adapter before someone started holding them to some standard of accountability. That was perfectly fine before I sent it in. They fixed the speakers, but nothing else, and only because I was insistent that they were crap, which they are, but weren't always. At least, that's the message I got from the guy I talked to. He insisted that the camera was also fine, even though it was totally wiggy in Google Talk, iChat, and Skype. They apparently rely on their diagnostic tests, the same ones that indicated that my coputer was a-ok the very day that it died completely and needed half the software replaced just to get it to turn on.

They also shipped it back legally, i.e., overnight, per the terms of my $300 extended service plan, for the first time, which was good. But if the USB port is broken the whole thing is still 100% useless and the guy was pretty clear that they weren't fixing it. I am willing to log in once without a mouse on the lefthand side, and only because that's necessary once and only once. After that, no lefthand USB port, no computer at all. It's completely useless garbage. They wouldn't even admit that it was broken. I have two mice, both of which worked in the righthand USB ports and the garbage computer I'm using now, but not the lefthand USB port. He kept arguing that 2+2=5 with me, basically. The repair center outright refused to fix the USB port that they themselves broke on purpose to screw me. They wouldn't even admit that it was broken. Despicable monsters. At least now it's irrefutable that it cannot be repaired, since the repair actually breaks hardware and then refuses to even admit that it's broken. They will have to refund my money now that the repair center has screwed me so thoroughly. They should call it the 'destroy center' or the 'deny center,' since that's what they're actually in the business of doing.

Update VII: (8/11, 27 days after it died completely, 59 days after I made it clear to Sony that the entire thing was destroyed from the inside-out by the defective GPU) As predicted, the computer came back, with everything that I sent it in for not fixed, and with 3 new compatibility issues. There was nothing on the invoice about a broken USB port, even though I was very clear with Andrew at the repair center that no USB port means no computer at all. They will be refunding my money, but it takes about two weeks, and knowing Sony, that probably means 6 weeks if they don't screw it up three times before getting it right, which they probably will. As soon as I get a check for the full amount of the computer and the fraudulent extended service plan I will consider this resolved and take down my complaint.

They actually managed to screw up ordering the return box, if you can believe it, so I'm not holding my breath for them to get this right in any reasonable amount of time. I lost $600 worth of software, tons of data, all my feeds, and ultimately, my job. Sony has destroyed my life, but that's obviously their goal: to wreck people lives, but not before torturing them and costing them as much patience, time, and energy as possible, and violating their own terms of service at every opportunity.

I spent over a grand for a Top of the line Sony computer and 10 days after my purchase it died. It wouldn't turn on. I am lucky that it was within the 14 day return policy at Best Buy or else I would have been completely at a loss. From what I gather from reading other people's comments is that Sony would not have been helpful replacing it. I do NOT recommend buying a Sony computer.

I do computer systems for a living. A company bought sony vgn-aw21z with vista home premium. They had tried for ultimate or business vista but could not fined one available.

I tried to install ultimate upgrade, eom full, and business upgrade. Then after 10 hours called sony support. Web cam and blue ray CD utils not available.

They basically said that as soon as I change the operating system that I will get no support phone microsoft, and with an attitude stated: we get alot of calls of this kind. I said: why when most other manufacturers manage to supply drivers and utils they do not! No answer. The system is useless for business use and sony support in the UK come second to that. Buy a dell, their support is superb in the UK and cheaper. The said laptop is now being used as a play thing for one of the directors children. What a waste of money and time. Anyone at sony want to fix this

I think this is a ploy by Sony to continue to generate revenue from consumers who purchase their systems. I wanted to write a letter of complaint until I realized that so many others have experienced what I went through and that it was not going to make much of a difference. I can honestly say I will NEVER purchase a SONY product again. There are far too many other good brands out there for me to have to allow this to happen again.

I only wish that I had read some of the Sony reviews before I purchased my laptop in September 2008. Now I will never buy another Sony product and I strongly urge others to do the same. Sony does not stand behind their products.

Now I took the utmost care with this computer and it was at no time dropped or banged. in fact it was in mint condition. Also please tell me how it is possible to have a dent on the inside of the computer when there is absolutely not even a scratch let alone a dent on the outside. I don't even know how that is physically possible and Sony doesn't either.

The estimate for the repair was around $900. Since I had purchased the extended warranty for an extra 3 years I thought that it might still be worth my while to have the unit fixed. However, Sony told me that my warranty would now be null and void. Even Sony's one year warranty until September 2009 would be useless let alone my extended (very expensive) 3 year warranty.

I feel very strongly that Sony is an unreputable company that does not stand behind the products they sell and they certainly do not care about their customers. I know that my hard drive failed due to shoddy workmanship on Sony's part and yet they refuse to even acknowledge that possibility and yet they cannot explain how a dent could happen inside without even a hint of damage on the outside. It is my word against theirs, and guess what I lost.

I purchased a Vios computer over a year and my keys are falling off. I called Sony products and they told me that they are not responible for the keys falling off because my computer is not under warranty and they not not reponsible.

The computer and adaptor were both only 18 months old and I was furious, as I had never had an adaptor fail in the past with any other computer. I called Sony about it and they told me that I needed to purchase a new adaptor for 79.99, plus 15 for the power cord as they are separate parts. I needed the computer to do work related to school loans and registering for my boards, so I could not wait the two weeks they told me. I went out, at the customer service rep's advice, and bought a compatible universal adaptor.

When I plugged the new adaptor in, my computer still would not accept the charge. I checked the new head with the OHM meter and it read the proper voltage output required, 19.5V. I checked the battery port on my computer and it was putting out the correct voltage as well. When I checked my DC port, it was spitting out crazy numbers like the defective adaptor had. I took it to a repair shop, as I was out of warranty, even though I purchased and extended service plan through Best Buy, I was later informed it ran concurrent with my factory warranty and was for accidental damage not covered under Sony's.

The computer was at the shop for three days before the guy told me he couldn't fix it, the motherboard was bad and he would need to send it to Sony to repair for $649. I called 5 other repair places and was told the same thing, my motherboard was shot. No one would repair it and I was told I would be better off buying a new laptop.

I purchased a VGC-LV150J in November of 2008 before i got stationed in Kunsan AB, Korea in January. I recieved the computer at my home in NC. Then had the military company move my household goods to Korea. I recieved the household goods along with the computer in late January and the computer worked fine. About a month later when i was going to log into the computer it said operating system not found. I later found out that the hard drive had crashed. It is still covered by my warranty so i didnt think anything of it.

So i called Sony and talked to there customer service and said that i would have to pay to get it shipped to there manufacturer. They would ship the box to my parents in PA, but i would have to pay to ship it to korea. But my address is a APO, AP address that is considered the same as a stateside address. Still sony said i had to pay to ship the box to korea then pay to ship it back to them then they would ship it back to PA to my parents and then i would have to pay to ship it back to me. The warranty doesnt cover international they said.

Im in the military and i dont make much money as it is and because i am stationed here and they sold me a product with a known defective hard drive it is going to come out of my pocket to fix it when it is still under warranty. What can i do to help with this problem.

This is one of my more exuberant purchases I got the all decked out model but now it just sits there hoping to come back to life. So faulty, unreasonable life span for such an expensive product. Contacted Sony with not so much as a sorry. Lost a lot of work on that computer. I also need it for teaching, classes were canceled. It was just terrible.

keyboard didn't work. sony sent a tech., never left any work order, was not there to see any work done.

When the laptop arrived, I turned it on and the screen was cracked. I called Sony and was told to wait for another box so I could return the laptop to Nexcare. I waited for about 2 weeks and gave Sony a call. I was told that Nexcare claimed I broke the laptop. Sony is now claiming that my laptop's 1 year warranty expired on December 15, 2008. A few days after I notified them of the problem. I found out that when I purchased the laptop, Sony reduced it's cost and increased the cost of the warranty. >p> So I have no money left on the contract to repair the laptop. They informed me that I have no other choice but to accept a payment from them as a buyout. However, they are refusing to return my laptop so I can use the buyout money to have it repaired. I also took advantage of their 1 year free financing offer and still owe close to $700. I have no laptop and still haven't received a check from them. Sony is selling defective merchandise and getting away with it.

July 2006, purchased Sony Vaio Notebook PC and 3-year extended warranty. Between the period of July 06 and February 07 we have had many problems with the computer (fried motherboard and hard drive, malfunctioning blue tooth, LCD screen replacement, adapter replacement, hours on the phone with tech people and various other rude sony employees. I requested my money back but they would replace the computer only - 4 times!

Since the 4th computer, we have had internet explorer problems, internet pop-up boxes saying error hardware/software problems, problems installing programs, the computer has been arbitrarily turning itself off, problems with coming out of hibernation mode, a technician that actually broke part of the computer, and left off 12 screws, a dimming problem with the light, and a screeching noise coming from somewhere in the computer. This required them to replace a fan, motherboard - AGAIN, keyboard, and some other various parts.

The computer still has problems. I have complained to various sony departments on the phone, and they refuse to give me an address where I can send them a documented complaint, of which I have a timeline, and names of every employee I have had to speak with.

My daughter has been using this computer for law school, and has had problems from the very 1st day and still continuing. The stress and aggravation has not been worth the $3,479 I paid for the Sony. While still under the 3 year sony extended warranty, i had no choice but to purchase a different computer in the amount of $2,577.56. My daughter cannot possibly finish up law school this semester and start studying for the bar exam on that horrible piece of junk sony computer. I want my money back for a new computer I was forced to buy while still under a warranty on the sony.

I bought a brand new Sony Vaio computer last April 3,2008 and, this is the second time I have taken it to be repaired for the same thing. I understand there is a guarantee agreement but, who wants a $1,300.00 product that has started breaking down brand new? I don't want it fixed, I want what I presumed I paid for: a beautiful, new, and working well product which I purchased with illusion on the same day of my birthday as an awaited - with sacrifice and well deserved present.

i purchased my laptop at bestbuy in february 2008. In September 2008 I started experiencing a blue screen error. the hard drive was replaced by Sony the same problem kept happening and Sony kept prolonging the situastion now the warrant is done and i contact them about the same problem they want to bill me to repair the problem

I lost 800 I paid for the laptop plus it inconvenience me because i need my laptop for work and school

Sony VAIO laptop FZ290 - video failed, machine will not boot. This is nVidia 8400M-GS video. Video card is soldered to the motherboard so replacing the motherboard is the only option. This machine was 2 weeks out of the 12-month warrantee at time of failure. Sony will not sell me a new motherboard, and wants $600 to replace it at their repair facility. This machine ran very hot from day-one which most likely caused the failure.

I lost 18 hours of productive labor at $60 per hour = $1,080.00. I lost the cost of the computer, $2,175.00 minus 12 months depreciation = $1,400.00. I had to purchase a new laptop, $1,209.00. Total cost of the failure was $3,689.00. I did not include the4-6 hours spent wrangling with Sony support and searching for a replacement motherboard. Sony should be forced to: (1) pro-rate out-of-warrantee repairs for 2 years after warrantee expires; (2) sell replacement parts for ALL their computers at reasonable prices. Thanks for this forum!

I purchased Sony VGN-FZ190 Laptop in December of 2007. It stopped working twice last year possibly due to overheat even though it was always on cooling pad. Since it was in warranty period Sony fixed it at no cost by replacing motherboard. Now just as its warranty exipired, its screen gets garbled after 5-10 min it starts and then immediately hault showing NMI parity error on blue screen. I've searched internet and this is a common problem with Sony laptops with Nvidia Geforce GPU in which video memory dies due whenever it get slightly hot. I took it to Sony style shop and they said it will cost $690 to get it repaired.

Sony-Service in The Netherlands shows that SONY doesn't care of us, despite using business-class laptops assured with on-site guarantee pack, as you'll see in my recent experience I have (still not solved) described below. On 2nd December 2008 I claimed a failure on the FAN of my VGN-SZ4 laptop. Despite the on-site next business day guarantee pack I have, after one week, on 9th December2008, a mechanic came to fix it, and he broke the hard-drive flatband while working brutal and fast that he lost 2 screws down! (the description of the failures are also shown by the report of the service subcontractor and attached here).

Next, after several calls in the begining of the year, and while I was writing a first post about sony-service, I received the repaired laptop on 21st January. Unfortunately, another problem arised: the laptop turns-off by itself while you work on it! After I reseted my laptop to the factory-default settings by using recovery, I have a fresh VISTA without any personal software on it, and if you do the benchmark to find out the rating index, the laptop turns off any time you try it!

After many calls at Sony service Nederland, discussions where I never got a supervisor on the phone, just an Alex trying to listen to my claim and my frustration without doing anything fast. For example I was waiting for 12 days (Jan29th-Feb10th) to get a pickup (empty) box via DHL in order to put in and send my laptop to a repair-centre (from The Netherlands to France). Now, I finally have news: the repair-centre was very prompt and Friday 13th sent me a repair-report, where another surprise: they reports that my FAN is broken, optical-drive, Wireless button, are broken. In addition, they also state that the broken parts they found are out-of-guarantee and they charge me!? (I mention that my laptop is covered in guarantee for another 1.5 years).

However, I let you judge if any of the reported parts could produce this effect! The hardware test program passes all the components (including optical-drive), and the FAN reported as broken, was just replaced by the Hartman, the dutch service subcontractor company of Sony. For those interested to check my service claim, and have the rights to check into Sony-service system, have a look at CaseRef.

Honestly, I don't believe in SONY anymore. Do you think that Apple, or Dell would let a customer for more than 2 months without laptop? I have colleagues at the University of Amsterdam telling me that they never had such bad reaction from the service of Apple/Dell, though there could be problems anytime. Nonetheless, University paid for a business laptop for me, a research scientist, including the best on-site guarantee pack and all accessories (dockstation, 2nd power-adaptor, backpack, mouse, etc.) from SONY. Despite the good products SONY releases, I would think twice when I have to pay such a high rate on a brand (with lack of guarantee support) for a product that might be available to other good brands. Best regards, Mihai

I lost about 4 working days trying to reinstall the applications till I discover the 2nd problem, as explained before. Practically, I simply do not use my Sony laptop since 2nd December. During this time, I am using desktop PCs at office, at home, and sharing another laptop with my colleagues in the office when I have presentations/meetings. It's awfull when you know that University paid about 3500Euro for laptop in 2007!

My Top of the Line Sony VAIO Model VGN-AR590E needed service one of the two hard disks failed. Contacted Sony, told them about the prbolem, the laptop was less than 1 year old. and was over $2500 new. I informed them that there's a Sony store in the area and would really rather bring the laptop in for service. They insisted that I have to ship it in. I told them that I've had many experiences where things get damaged during shipping. They still insisted that I send it in and that if laptop gets damaged that they would take care of it.

Sure enough, a box was sent from Sony, insured for $100. $100 for a $2500 Laptop. I reluctantly placed the laptop in, sent it in. 2 WEEKS later, I got a phone call from Sony, THEY JUST STARTED LOOKING AT IT! They immediately noted that there was a crack on the bottom of the case. I informed them, this laptop does not go anywhere, it sits at home on my desk 24/7. It's one of the "desktop replacement" models. Very heavy, I lug around a IBM T60 at the tim for work. So the Beautiful SONY just sat there. Safe. I'm a computer engineer by trade, I know how to care for a computer. They insisted that I had damaged it prior to sending it in.

First of all, the outer case was cracked. That type of damage only comes from compression. I'll ask the reader this, if you sat on a box and the box didn't break, but was compressed, would this damage be obvious? The answer: NO!

I backed down for a compromise. I told them I'd be more than happy for them to void the rest of the warranty if they fix it. NOPE! OK, I backed down and said OK, just send me the part required to fix it. NOPE! At the end they got down right RUDE. I took the matter all the way to customer relations. I told them, I'm willing to compromise, split the cost 50/50. NOPE. I was willing to work it out, but they never backed down and they kept to the fact that THEY NEVER MAKE MISTAKES. C'MON, Nobody's perfect.

LIKE NO OTHER INDEED.

I am using Sony vaio Laptop but it's No. 7 & 8 buttom is not working. Will you pls give me some information about it.

We did a lot of research prior to purchasing our daughter a laptop for college. We wanted to make sure we got a good product and were willing to spend the extra money. We decided on Sony, because of their reputation. Additionally, we purchased the extended warranty, since we knew we wanted to last her all 4 years of college. My daughter is a sophomore in college and has to deal with the Sony warranty twice already. Each time has been frustrating. When dealing with their warranty provider, it becomes a long tedious process, the people are rude and really do not seem to want to help. When we call Sony they say they have no control over their warranty provider, Service Net, When we call Service Net they do not want to help.

We have been trying to deal with Service Net now for about a week. Finally they set up an appointment to meet with my daughter at her college campus to see if they could fix her laptop. Then we get a call from the technician that the warranty provider called him, stopped the appointment and told him to send back the parts. Service NEt never called us. I had to call them to find out why the appointment was cancelled. It seems to be a secret because all they can say is they turned it over to their logistics department and they will contact us in about 3-9 business days. When I ask what for, they said, well we have spent too much money on your unit already. When I told them my daughter was in college trying to do homework and now is without a laptop can they speed up the process or put us on some type of priority list they said no.

I finally got a supervisor who was rude, and when I asked to speak to her boss she said there is no one that can help me and she was going to hang up because I was not being professional. When I call Sony, even though we paid them the 400 dollars for the warranty, they said they cannot help, they have no control over the warranty company. When I call Service Net they say it is in their logistics department and there is not a number or anyone I can call I just have to wait my turn. Frustrating.

This is regarding the horrible experience I had with Sony Vaio online chat support. My question was relating to location of wi-fi switch on vaio lapotps (not any model number in particular). The rep ( WILL) was arrogant and he started literally arguing on chat. He not only showed arrogance, he could not answer my simple questions relating to their worlwide reputed product which other laptop manufacturers deal with much ease.

I have never experienced this sort of support from any online support so far. THIS IS TERRIBLE. He Finally gave a statement It was a pressure assisting you today (read the wordings carefully) and disconnected chat while I was trying to help him out. I am not going to consider this matter as a joke, i would definately contact their higher officials..watever it takes.

I purchased a Sony Notebook model# vgn-sz430n from Circuit City on 2/26/07 and windows will not start up. I called Sony and they advised of 12 month warranty policy which was already expired based on date of purchase. I have been dealing with them since Nov'08 and I explained I had left the country for 1 year and a half due to an adoption, so I never used the notebook. I used it three times and now it does not work. It seems like a high price to pay for product that cost so much not be able to use it. They told me I had to purchase their recovery disk which should have come with my computer to start with, but they claimed I still had to purchase.

I paid the $38 dollars and the revoery disks did not work. Depending on which tech support I spoke with they said I needed a different item number sent Y8315358A and then they changed it to y8315952, but again shipped the same item #y8315358a and then I called back again and another tech said order item#Y8315896A. It seems they do not know what they are doing. I spoke with many product support specialist and now they claim the problem may be the hard drive or motherboard or ram which will cost $250-$800 to fix this notebook that originally cost me approximately $2500.00, I purchased this Notebook based on brand and hopes for reliability and quality and received totally the opposite. I always had purchased Sony based on quality, but I see now that they care about production not quality and they are releasing defective products out to the public without caring about the financial burden. When I asked to address to executive office I has hung up and no address was provided. In my view I will NEVER recommend a SONY product to anyone or purchase their products based on quality, customer service and unreliable defective products.

I purchased a Sony SR290 laptop with XP downgrade disk and Office 2007 preinstalled. I figured that the XP would be preinstalled with the Office Software. It didn't and when I installed the XP I lost my purchased Office 2007 software.

After calling the customer service and waiting on hold for 45 minutes I got to talk with someone in the Phillipines wo told me I'm out of luck and they would give me a credit for $50. i spent $300 to get the Office software preinstalled. The refused to send me a disk to reinstall the software, refused to refund the entire cost of the office software. i will never do business with Sony again.

I have to spend $300 again to purchase the software I already paid Sony for.

I purchased a Sony Vaio and it wouldn't run windows without constantly restarting the moment I turned it on. I have also expreienced a host of other problems, recently the sound stopped working completely.

On June 4, 2008 I ordered a Sony Vaio LCD all-in-one computer directly from Sony Style. The computer came out of the box not functioning properly. On June 23 a tech came to my home to replace the memory. On July another tech came to the house to fix a host of other problems. During the month of August the computer continued to have a host of problems until it failed and wouldn't turn on. It took until Sept. to get permission from Sony to send it to their San Diego repair station. They received it on September 22. It was returned about two weeks later. Immediately some of the problems I sent it there with were still present.

I called in and told them I wan't interested in the computer any longer. I gave them a timeline to respond, in which they did, but told me to send the computer back to San Diego repair again. I was asking for a replacement or a refund. That portion of my request was ignored. I went onto the Consumer Reports site, and found two bloggers that said their machines were bad out of the box as well. I still want a replacement or a refund as this unit qualifies as a lemon if it was a automobile. A fourth repair in six months meets the requirments of a lemon.

I have kept a copy of the letter I wrote them. It included over $600 in charges by my personal tech to see if he could de-bug this machine. He could not, and said he would prefer not to work on Sony machines because of the customer service problem. The original receipt was for $3800, it included a warranty until 2013. So far, the warranty seems useless if they won't stand behind the machine and replace a defective model. I have the original all-in-one produced by Sony. They have re-engineered it since June of 2008.

This infers they are aware of the problem, and have debugged the new improved all-in-one. Even though I don't want to deal with Sony any longer, they haven't even offered to replace the defective machine I own. My first choice is to receive a refund. I would be very grateful if you could problem solve this issue for me, and I would be willing to send my communications with Sony. Thank you.

I have ordered for Sony Vaio SR notebook on 11/26 and then on 11/28. I asked to cancel the previous order and process with the new order for the same notebook without engraving on it and with the deal, with Digital frame and Carry Case. Surprisingly I got an email that my new order has been canceled but my old order has been processed. That is really strange!! Why my order got canceled?? Why my old order has been processed? If this is the case, I am fine with that but then why the order for Digital frame has been in process with my previous order?? Which is separately costing me more that what I was expecting? I have been facing such an Intolerable service and support from Sony. I am really thinking what kind of service I will get after purchasing this product. I have been waiting in a queue for more than an hour to talk to call customer care but there is no way I can contact them. Sony is really not delivering what I was expecting to get from the brand SONY.

I purchased a SONY VAIO VGNNR180E/W LAPTOP 11/16/07. I immediately had problems with losing the CD drive and losing internet networking frequently. Was told to reformate entire system when laptop was 2 weeks old. I have had 20 documented calls to Sony Support over the 11 months and I have reference numbers for all. Was told to reformat hard drive again on 10/10. Continued to lose networking, keys worn off to undreadable.

Returned to Sony as it was still under the warrenty on 11/11/08. I was told it would take 7 working days before it was back to me. I received a callon 11/17 that it would cost me $480 because I had purchased extra Ram at Best Buy it was not Sony,therefore not under warrenty and that is why it didn't work correctly. They also replaced the optical drive, which there was nothing wrong with, it was the drivers that kept being lost! I told them I would not pay $480 and send me back the computer the way I sent it to them. I asked that they send it overnight that was the least they could do and was told by Christopher that it couldn't go out until 11/20 but I would have it on 11/21.

Now it is 11/29 and I still do not have my computer back. When I called repair they told me they were closed for an extended holiday and that my computer was still sitting there and had not been sent out! I am furious about this! Why aren't they sending me my computer! I feel like filing a report of theft with the police department! There is no reason for my computer to be sitting there.

I would never, ever buy another sony product for the rest of my life and I will advise anyone even thinking about it to throw their money away instead! This is causing me undue stress as I need it for my work.

I purchased a SONY VIAO laptop from USA. It was not even a year that the DVD HARDWARE got failed. When I asked a the authorised service center what's the cause of the problem I was told 1) Its an electronic product, nothing can be done. There is no reason to it. It can be because of more/less usage, running of scratches & pirated CD/DVD etc.

The first point of them, I would like to ask then what's the difference between a SONY quality product and a CHINESE product. The second point of them, I would like to ask is the causes mentioned would make the lense weak and not the hardware would fail. All the non sense information is been provided. On asking a engineer why are you asking for Rs. 17,742/- he was not able to explain, just a rata answer dena otherwiseWould also like to ask this is why SONY ask for around 50% more for its product compairing to other companies. To give this quality and service. I just paid Rs. 1950/- to SONY for my sony car audio system which got failed with in a year again with NONSENSE replies sir electronic

Its been more that two weeks that my LAPTOP is lying with them. My day to day work is all messed up.

I just want people to know that I will never buy a Sony product again and if you do, don't waste your money on an extended service plan. I have a Vaio Laptop that I use for business working one on one with people that also have to view my screen. The right click on the pad does not work all the time and Sony refuses to fix it unless it is totally broken.

I had to go out and buy a mouse and it is useless to use the computer on my lap with a mouse rather than the pad/right. left click buttons on the computer itself.

I bought a Sony Extended Service Plan from Sony when I purchased my Vaio TXN in June of '07. The manufacturer's Warranty is for only one year. Naturally, I needed service for the Vaio on Labor Day weekend September '08. There was none to be found. Manyphone calls, no answer, cut off during waiting on queue....etc. So on September 7th I cancelled the Extended Service Plan. SonyStyle sent me an e-mail saying that $433.49 would be refunded to my credit card. Ten days later, no credit, I called and was told that since my credit card account number had changed slightly (lost wallet) they could not credit the $433.49 to AMEX but would send a check by mail. It might take until October 19th.

On October 20 I contacted Sony Customer Care again, and was told that they didn't have my mailing address until September 22nd when I gave it to them since ceck hadn't arrived. They of course never call me! October 22nd they send me an e-mail promising a refund check of $281. Many inquiries and threats later they say that this is prorated ammount. The contract that I have from Sony states terms of effectiveness (6) as Extending from expiration of of the manufacturer's product warranty (June '08) till the date on reverse side..June '11. And (18) If you cancel this contract after 60 days you will receive a prorated refund based on the remaining days of coverage on a monthly basis less costs and claims... This ammounts to $27 for the months of June, July, and August '08.

Ofcourse Sony Customer Care has made inquiries on my behalf seven times, and has never explained its manner of computation, nor have they sent a check for a single cent!!! The little Vaio works fine, but customer care at Sony is a joke. I will NEVER trust them again and have made a formal complaint of FRAUD to the New York State Department of Insurance, and also to the Department of Cnsumer Affairs.

Waste of my time, and theft of $433.49.

I wont bother to go through all of the excruciating details of my experience with customer service department. [Their] customer service is the absolute worst I have ever experienced with any company. I, like many others, own a Sony Vaio laptop VGNCR290 that hasnt worked properly since it was purchased and has now ceased to work entirely. [The]warranty has zero value when [they] do not honor it. I now have a useless laptop that has long been awaiting repair services which quite likely will not resolve the problem if the repair ever actually happens.

Out of necessity, I have already purchased a replacement laptop from MAC (which by the way, is operating exactly as I hoped it would). [Their] company has made it impossible to send any type of electronic communication regarding a complaint. Interestingly, I had no problem buying the laptop over the internet and sales department was highly responsive. Another Dissatisfied Customer,

Damage - Cost of initial computer, my time, my daughter's college experience, and loss of faith in even marginal customer service.

On April 24th 2008 I purchased a sony Vaio laptop from a Sony Vaio Outlet store in Camarillo, CA. I had a previous Sony Vaio with XP on it and enjoyed it so I thought buying another one was a good decision.....WRONG! I bought the SONY VGN-AR590E as my second Sony product. As a precaution, I purchased the $449.99 ON-SITE extended warranty which is supposed to be an easy process if something is faulty with the product. I really hadn't had any issues with the computer except having to reboot the system from lockups. It also seems to lock up if you are watching a movie on it which I find irritating as it is claimed to be their full 1080 HD Powerhouse.

On Oct. 1, 2008, I attempted to run the built in camera/mic and found out it didn't work. This was my first time attempting to use the camera and mic. I called Sony customer support and spent almost 2 hours on the phone with them trying to fix the computer over the phone. They worked on my computer for me online reloading drivers, etc.... I spoke with three different people on Oct. 1st and was given a ref. number to call to get a computer tech. to come out and replace the camera. I want to add that each person I spoke with on Oct. 1st went through exactly the same steps to try to fix my computer. From the first person to the third person I spoke with that day, they went through exactly the same steps of obtaining permission from me to work on my computer on-line to going to their own website to get the drivers and loading them to telling me....."Oh!, I guess it's a problem with your camera. The computer isn't recognizing that there is a camera installed."

After I recieved the ref. number and was asked to take my restore cd's and restore the computer to the factory settings, I was given another phone number to call to reach their technician dept. I spent the next day restoring the computer to factory settings. On Feb. 3rd, I called the so called technician number I was given and went through the exact same process again. I explained to the first person I spoke with that I had already been through this and I gave her my ref. number. She said, "Yes sir, I can see that you have been through this, but I have to confirm that the drivers and programs are loaded correctly." I understood since I am no computer geak so I tried to be patient until I reallized that I was being put through the same process as before.

When I got off the phone, I decided to call and complain about their extremely time consuming process that still hasn't gotten my computer repaired. I then got someone on the phone that didn't understand that I was trying to lodge a customer concern/complaint. She kept trying to set me up another appointment to repair my laptop. No one ever would transfer me to a manager when asked. After another 35 minutes of trying to explain to the last person I spoke with on the phone why I was calling, I finally gave up. It is very obvious to me that Sony must employ people who can do slight of hand. I finally got an address out of the last person I spoke with that I can write a complaint into. They evidently don't take phone calls. The funny thing is....after 35 minutes of me trying to tell the last person...."I don't need an appointment I need a manager." She said, " I don't understand why you had to talk to so many people." I almost dropped the phone.....Don't buy a Sony product unless you have a lot of extra free time and angelical patience. I forgot to mention...I kept hearing silence on the phone when I would ask questions and was told, " I'm sorry sir, I'm reading my script to find an answer for you." Thought this was funny. Would have been cheaper to buy an inexpensive laptop and an external camera. This laptop retails on their web-site for $3700.00 not including the extended frustration warranty.

I purchased the latest Sony Laptop from Sony Style. When I received the product, it didn't preform as expected. It was slow, slower than my 4 year old laptop, it crashes frequently. I called customer service about this problem, and was informed by Sobrina, that if technical support couldn't fix the problem, then she would issue a RMA. She passed me onto Paul in technical support who logged into my laptop, and couldn't do anything to solve the issues. He admitted that the laptop that I purchased was unable to appropriate support Windows Vista, which was the only option to purchase the laptop with, and that I could downgrade my laptop to Windows XP. the then issued me an event number and passed me back to customer service.

This time I reached Rose (id 5018) who wouldn't issue the RMA, and wouldn't pass me back to Sobrina. She actually had the nerve to tell me to continually call customer service in hopes that Sobrina (1 of over 200 customer service operators) would answer the call and follow through on her word. AFter getting this huge run around, I filed a complaint with my credit card, under the terms of the credit agreement that the product I received wasn't as expected. However they didn't look into the complaint and rejected the complaint stating that I had an extended warranty. I called my credit card again and spoke to Kevin, who was going to refile the claim, but never did.

After all this, Sony has issued a recall on the product due to faulty wiring, but won't send anybody out to fix the problem until November. I am at the end of my rope and don't know what to do, but I do want everybody to know NOT to purchase products from Sony as their customer service is the worst I have EVER experienced.

I have a laptop that barely functions, I have spent many hours on the phone with customer service, technical support, etc.

My daughter got a Sony Vaio for graduation and after having it only a month, the screen cracked while she was adjusting the angle of the screen. Shipped it to Sony and got a $500 estimate for a new screen. After tussling with them over this they dropped the estimate to $350, but they insist that the computer was damaged due to abuse. I will NEVER buy so much as a battery with the Sony Brand on it as long as I live and if all I accomplish with this complaint is that you don't either, I'll be happy with that. This is a problem I found repeated over and over again on the internet. Shoddy computer and poor customer service. DO NOT BUY SONY!

My daughter needed a laptop to start college. She doesn't have one now. Sony stinks.

My Vaio was [bad] since I opened the box. Always shutting down and having to restart by removing the battery and disconnecting the power supply. Like others they would not take back for months. Then when they take it back they tell me I damaged the computer and the warranty (which I paid extra for) is void! Poor product and no customer service Sony is Baloney! Don't buy Sony products!

They say water damage, Never happened! They more than likely damaged it rather than fix it. 6 months, $1,300 lesson learned no to SONY products!

My computer was a christmas gift for my grandson in college. He only used it for about a year and the display started to go out of it. As he needed it immediately, we had to purchase another one. We have had this around here for about a year. But I now see that there was a recall on the machines, that I didn't know about. We had a $1700 machine that we couldn't use. We need to know if there is something that can be done about this.

We did try to order parts to fix it because they said they couldn't do anything for us. Did not tell us about any recall. The parts they sent were not the right ones and now the computer cannot work. It is a Sony PCG-GRX690. Is there any help here?

I bought a sony laptop for school and I had problems ever since I bought it. The fan was loud, it got hot and finally after only owning it for 3 months the computer crashed. Tried to restore it I discovered that the hard drive [went] out on me. After replacing it sony charged 36 dollars for a recovery disk that should've came with it in the first place. It works now but it's still a sub par product.

stuck with a [bad] Vaio. Will NEVER buy another SONY product of any kind again.

I bought my Sony Vaio VGN-FZ190 Laptop computer from the Sonystyle website at the end of July, 2007. I also purchased the 3 year expended warranty, grand total cost at $2500. In March, 2008, I turned on the computer as usual, and there were vertical colored lines covering an area of the screen approximately 2 inches wide and the entire height of the screen. As I had not mishandled or misused the computer in any way, I called the company with the extended warranty. They told me that the computer was still under the one year manufacturer's warranty and that I needed to contact Sony. I contacted Sony, explained my story, and they said it would be covered under the warranty; they would send me a box to send it to the San Diego repair center.

A few days later, I received a voicemail from Sony, saying that my estimated cost for repair was $750. I called Sony to dispute the estimate, since it should be covered under the defective parts/materials, and I was told that there was an internal crack in the LCD screen and because they consider that physical Damage then it wasn't covered. i explained that there was no crack on the outside of the screen and that I did not operate the machine in any way that would have inflicted physical damage. I was told the same thing.

At that point, my fiance took over the conversation and proceeded to escalate the call to a supervisor. He was told that the call would not be escalated. As my fiance has worked for years in management and financial advisory positions, he continued to try and escalate the call. However, the representative told him he wouldn't, that I wouldn't prove that I didn't cause the damage, and that it was Sony's word against mine. Then he hung up.

We also contacted Sony's National Customer Relations, and I was told the same thing. After many grueling calls, I finally had them ship it back to me unrepaired at the beginning of August. The screen now is completely black except for a small spot in the top left corner. I have documented all of my correspondence with Sony and its representatives, including names and company id#'s. Sony has been nothing but uncooperative.

As a teacher who relies on a home computer, I have been without a working personal computer for going on 6 months. I can't afford the 750 Sony wants to fix it. I've had to go out of my way and use other, inconvenient computers to get any work done. Plus, there are documents and files on my computer that I cannot access without a working screen. It has caused me great amounts of stress and anxiety and is a financial burden that I cannot afford.

That was the worse experience that I ever had, I bought a sony laptop back in feb/08, by may I started calling sony becouse the computer was giving static shocks . The ilink port came physically damaged, and I came to know just when I needed to use, after days talking to their customer service they told me to send the computer back to San Diego to be fixed.

I got a call saying my computer will cost me about $874.00 and it was just about 3 months old, we ask about the warranty, they said the problems the computer has is not covered by the warranty. Suddenly my computer had a bunch of problem including motherboard and other things. they send me back the computer and now it is good for nothing and I lost all the money I paid for this stupid computer.

I paid $1280 for the commputer and now I had to buy another one from dell because the computer is useless even it is still in the warranty.

Purchased a Sony laptop VGN-FS740/W laptop for $1400. Immediately the mouse wasn't working properly, tried all the adjustments, Sony wouldn't listen and didn't care. Also, immediately, the unit ran hot. I talked to them on numerous occasions about it, and they kept telling me it was normal. When I said I couldn't even work with it on my lap because it got too hot, she said my laptop was not made to be used on my lap. I thought that was humorous. The letter and numbers started disappearing from the keyboard, they were worn off within 10 months. Then there was a red vertical line down the side of my screen, eventually there came one on the other side. Then the screen starting freezing up every time I removed the battery charger.

Eventually, burn marks showed up by the hinge and by the power charger connection. I had contacted Sony when all of these problems occurred, and no help on any of them. Oh, when I called about the screen freezing, they wanted me to totally erase the hard drive and start over.

We purchased a Sony 46 LCD TV with sound system from Sony, and within a year the center speaker went bad. We tested it, and the main speaker part had shorted. After talking to a few professionals at Sony, they said the only way to get it repaired is if we returned the WHOLE sound system to them for rebalancing. Otherwise they couldn't help us. I thought it was a law that every manufacturer had to make available to it's consumers replacement parts?

What a farce, they do everything they can to deter us from going forward with any warranty effort. Make it difficult enough, and then we'll give up. Well, it worked. I'll never buy another Sony product though, it may eventually backfire, at least I hope so.

Had to buy a new laptop (obviously not a Sony) when the $1400 Sony was less than 2 years old. We did buy a new center speaker, that was a Bose, not a Sony. As we replace, it will be another brand.

I purchased a sony laptop VGN CR353 on 17.07.2008 FROM SONY DELALER TARUN INFORMATION SYSTEMS Mayur vihar phase 1 New Nelhifor Rs.53,000/- with loan of Rs.40,000/- from bank. On usage after 2 days we found that the body of laptop was giving elctric shock .I used a electric tester and noted that current flow was being indicated by the tester.

I called sony customer care number and they suggested that we should use three pin power supply. we used that also and we continued to get shock . And we could check with the tester. We took the laptop to sony Service centre at Dayanand Vihar Vikas Marg on 23.07.08 The person there checked for 10 minutes and it didnot give shock and they didnot took the laptop and asked us to observe. For two days it did not give any shock as we used it not for short while. Third day again laptop again started to give shock. We then took the laptop again to Sony service centre at Dayanand Vihar on 26.07.2008 and gave it for rectification.

As advice by sony we got our house earthing checked. And is found ok. We are using two other laptops oneof toshiba and one of compaq and no other equipment is giving shock, even toshiba laptop also has a mettalic body. Later on sony service centre informed us that one of its part has to come from Singapore and it may take some time. We are really surprised to know that laptop was`purchased on 17.07.08 and on its first usage on 19.07.2008, was having a manufacturing defect.

On 31st July 2008 I got a call from sony office to collect the laptop. i collected the laptop on morning i.e 02.08.08 and Sony a company of repute has not given me any details of work carried out on plea that their software SAP is not working as a result we could not find out what repairs have been carried out even though it was badly handled by TRC as it had scratches all over. And we noticed that the metallic body has been replaced by a plastic body changing the basic model without our concurrence which is not at all accepted by us.

Further we understood that they have not rectified basic problem of shock but changed the casing of defective laptop,which means that the problem still persists. However the laptop contined to give shock to user and we contacted sony service center and Ankush bhatla on 08.08.2008, who informed that particluar Laptop will be replace and they will provide another Laptop. Therefore we handed over the laptop again on 09.08.2008 along with all its accessories.

Again when we went on 09.08.2008 to Sony centre for repairs it wrotes in the deposit slips that received with scratches that really surprised us but I had to sign the slip as it had scratches ( though they were due to earlier mishandling at service centre). Point to emphasise is that after spending Rs.53,000/- sony corporation has 1) Given me a defective Laptop that is giving shock. 2) Company has failed to rectify fault in Laptop till date. 3) By changing casing of Laptop company has deviated from the model we had purchased

4) Company has not informed what repairs have been carried out in laptop as no delivery report has been given to us. it was mishandled at their repair centre putting scratches all over to absolutely a new laptop though it was informed by customer care that a part to be replaced has to come from Singapore.Which implies that abrand new laptop had manufacturing defect for whose rectification some part was to come from singapore.But problem is persisting even now. 5) The laptop was purchased on 17th July and a month has passed for which laptop was more with sony than with us. now sony is saying my laptop is under R& D. What does this mean to me.

None of our mails are being replied by sony. After giving the laptop again on 9th August at sony there is no revert back from sony and on contacting on phone there is no proper answer. therefore we are left with no option but to seek replacement for defective laptop.and to file a petition in consumer court against sonY.

My prayer 1) Company should replace the laptop and give a new unit to us. 2) Company has failed to rectify the defect and has not given me in writing what parts have been replaced by sony. 3) It is visible that plastic body has been put in in place of metallic changing the basic model. 4) There is deficiency in service as company is not divulging details what has been changed in laptop. 5) Therefore company should provide a replacement for this model, or refund my money back as it has been finaced from SBI, but within 2 days of purchase we noticed it is giving shock 6) Till date of filing of this compalint we do not know what is state of our purchased sony laptop which is with the company as no information has been provided by them.

This laptop was purchased for my daughter who is going to pursue medical overseas and would leave on 02-09-2008.In case laptop is not replaced by that date we may have to buy another laptop for our daughter therfore cost of newlaptop incurred by us be recovered from sony and we be suitably compemsated for infficenecy of sony.

On 1 June 2007 I purchased a Sony Vaio laptop for $1588. In July 2008 (2 months after the 1 year warranty), a horizontal yellow line appeared running all the way down the LCD screen. I sent it to Sony to see what was wrong and for an estimate on repairs. Sony wanted $754.24 (almost half the cost of a new one) to replace the LCD screen and then only offered a 90 day warranty for the new LCD screen.

I purchased a sony vaio lap-top VGN-CR220EP from the Circuit City web site on Jan 4, 2008. My credit card was charged $1,083.73 I first started experiencing problems with it about 2 and a half weeks ago. It started shutting down (giving me a black screen) without warning, repeatedly. I would turn it on, and it might boot up to the Windows screen, and then it would go black & completely shut down. I wondered if it was the battery (even though the computer is less than a year old, and 99% of the time, I use it plugged in to the wall), so I completely removed the battery, plugged the lap top in, and it worked. Or, at least, seemingly.

Then I noticed that I would put in a dvd or a cd and the computer wouldn't recognize it, and then I noticed that the keyboard was feeling sticky and hard to push. I attempted to clean the keys. With many computers that i have worked with, you can just pop the individual keys off and clean them, one by one, like toshiba's and HP's. I tried this with the vaio, but it didn't seem to work so well. I could pop the keys back on, but the tension was different, and the keys were hard to push. So, I called sony. They sent me a box, fed-exed it to San diego, and then I called them about 5 days later to see what the damage was going to be.

The technician estimated the damage at $1995.76! That is 1000 dollars more than I paid for the computer, and there is just no way I can afford that. I have had the computer now for 8 months! I am never buying a sony product again, and I am finally going to go Mac. Sony and their repair scam is just shady. I asked the technician if they could just replace the keyboard, but he refused, mentioning it being a fire hazard. I am having them fed-ex it back to me, hopefully I will get it tomorrow, and, hopefully, it won't be in worse shape.

I had the vaio set up for skype, so now I am unable to communicate with my boyfriend and just about everyone else in my life. And it's all just a giant inconvenience, on somthing I had to save for months for.

To me, a repair/replacement warranty should do one of the other. After several phone calls, I reluctantly accepted SONY'S offer of less than purchase price of laptop which I could feel free to put toward the purchase of another SONY VAIO. I assured them that SONY would never see another red cent of my money and the once high-held reputation that I had for SONY was down the toilet. Watch out before you buy SONY ACCIDENTAL DAMAGE WARRANTY!

First a blown out motherboard and then a Red intermittent screen. Since my purchase of this SONY Notebook Laptop Vaio VGN-NR120E product on November 2007 I have been shuttled around world, (from the Philippines to Costa Rica and back to San Diego) with each instance leaving me completely breathless and frustrated. Yes breathless. That is breathless from having to explain the issue over and again while each SONY employee sanitize and refuse to provide a name, phone number or address of their department, district, regional or corporate manager.

I feel like a fool for buying this product against my better judgement. I sent my computer to San Diego, Ca for Sony repair and they return it claiming they couldn't find anything wrong. Instead, they instructed me to have this machine back (and I pleaded for a refund or new product) and want me to take photos of the Red Screen. God Bless Global Marketing folks. To this date I spoke with Vincent, David, Jefferey, Danny, and numerous others who provide little in way of assistance or real closure to this nightmare. As of August 7, 2008 I still have this product and cannot use it.

Despite graduating from a Michigan University recently I nearly failed a few classes which threatened my degree when my notes and work were lost causing me to scramble to make other provisions for a computer due to this problem. I had to humble myself and beg these professors for extended time in order to complete my coursework. It caused me a bout of anxiety that I thought was a heart attack resulting in a check with my physician. I purchased upgraded Microsoft (Home-Office) software and anti-virus and spamming software that is now expiring though I haven't even been able to use my notebook in a professional capacity or for leisurely purposes.

I bought last 28 June, 2008 a Notebook PC VGN-CR353/ White, Serial Number: 7002117 with free EL 404-VAIO CASE (carrying case) but after a couple of days i found out that the color white around the unit is fading away. I have reported the same to the Modern Home City Center Doha where i bought the unit and refer me to Sony Service Center. I brought the unit in the said Service Center and shown my complain and asked to return the next day since nobody can decide what to do about the unit.

Today, June 27,2008 i have managed to return and still nobody can decide what to do on the notebook pc which i bought. Please kindly, do the necessary action about this matter since i am also wasting my time and efforts regarding this matter.

The value of the money (QRs 5,200.00) that i had spent is not worth to this type of VAIO Model.

One of the worst customer service experiences I've ever had!!! I've ordered a top of the line laptop to take to my friend in Europe and they've shipped it by FedEx ground which takes forever to get here. Anyway, FedEx always delivers during business hours when Im at work, but I wasn't worried about that because I knew that I could pick it up from FedEx up to 10 business days after their last try. When I came to FedEx 5 business days after their last attempt they've already shipped it back to Sony and said that it must have been requested by the shipper, but that Sony can call the FedEx and ask them to return the item to me before it gets to Sony warehouse.

I called Sony and they said that they didnt request it to be shipped back to them before time so it was FedEx's fault. I asked them to call FedEx and tell them to return the item back to me before it gets to Sony's warehouse because Im leaving for Europe in less than a week and cannot wait that long. They refused to do it and said that it is against their policy and they have to wait till it gets to their warehouse and only then they can ship it back to me

In general the supervisor couldn't careless about my problem even though I was almost bagging him to do something about this situation. I then was trying to find an email to submit a complaint but found out that there is no such a thing at Sony Style USA so I submitted my complaint as a feedback to their website. At this point I dont know what to do anymore as I have less than a week to get that laptop and Sony coudn't careless about it. I was trying to find some numbers to call Sony's managers, but the only phone number available on their website is the customer DON't care. Did not expect this from the biggest name in electronics, but now I'll know better then to ever deal with them again.

I Have a Sony Bravia KDL-40XBR2 built on October 2006 purchased in January 2007 stop working April 2008 Warranty expired, call Sony and told me they will have to send a technician to fix it average of 500 to 1100.00 to repair

I am having too many problems with the sony viao computer that I bought from Best Buy. The window stop working and the netgear cannot connect to the internet. It takes too much time for the computer to update and it will update while I'm in the middle of doing a project on the computer, when I have to use the computer it does not work. I am so feedup with the computer and the service I have received. I have call about 75 times to sony help line and my computer still is not working.

I have lost business, money, and time behind this computer. I am paying Sprint internet and I cannot use it because the computer is not working. I am tired and I am spending too much time calling and talking to [their] people. I would to exchange this computer for a new one or get my money back because I spent a lot of money on this computer and it is less than 6 months old and I have been having problems at 2months.

I have a sony Vaio laptop VGN-FS742/W. Since the day I had this computer it has been nothing but trouble! The battery would get so hot that I would have to turn it off. I had two chargers that would melted. I would have to have to HOLD the charger in just to make it work. Finally, today it just went blank. I took it to be fixed and they said it was the mother board. I called Sony customer service with the worst service ever! They were TERRIBLE to deal with. They said too bad, there is no history of problems with this computer.

I would never buy anything made by Sony ever again. I purchased a SONY UX computer for almost $2000 and from the moment it arrived it was defective. The screen flickers, the battery is not charging, and it is extremely slow loading. I contacted Sony to return it in September and the representative ended up taking down my information wrong for the return label. I called back and finally got an authorization for the return but the postage would not open in the email. Sony then denied for it to be returned and I am stuck with a Computer that does not work, due to their negligence.

I am stuck with a computer that does not work and am out of almost $2000.

I bought a sony CR 22 lapt top from Sony world cochin on 31 mar 08. Sony peoples offered me payment option is tie-up with ICICI credit card that is, 40900*12 Emis, and first 3 emi is down payment. Since it is not converted as to EMI I communicated with sony and put complaint to sony cus care. But no response over this Since ICICI charged 3000 rs as charge for pending due.

I have a Vaio PCVRS430G and need to upgrade my video card to play some of the new games. The higher level video cards require a bigger power supply but Sony won't sell me one because they will only sell what originally came with the computer and the standard power supplies I can buy won't work. The mother board has a 3 prong connection from the power supply that is not standard and the power supply that came with the computer is smaller than the regular power supplies.

It seems that Sony wants you to buy a new computer instead of upgrading the current one. Needless to say, when the time comes to get a new computer, it won't be from Sony, in fact, I will not buy another Sony product of any kind.

I bought a SONY laptop Vaio vgn-25gn series. Thats nearly 1500$ Houge chunk of money in India. The thing is no OS/Driver dvds (portable media) were provided. If incase any problem occurs how will the customers make a work around? Withing a year warranty or warranty period ok. What after that? And that too they asked me to take a recovery cd copy out of it. If the OS wasnt charged ok fine, dont give the dvd. But it is! And most of all they have given all the sony softwares all OEMS with serial and some products with trial versions!

Am not complaining about the product bought or its contents. The question is why isnt the OS/repair dvds/ driver dvds for the components not provided? And funny thing is they charged well and they couldnt provide two blank dvds for me to take out the recovery discs. And there is only one partition thats defautly C drive with all the important OEM serialized stuff they put in. If incase I make partitions. I loose original datas for good. All the hard earned money goes into thin air. Else only option is for myself to back up everything in portable media which I did. And that again that cost me.

If incase I wanted to install XP on my laptop...thing is Only Vista flavours comes in these laptops. And these laptops arent configured to work with XP which they call as a downgrade. If I did install XP and faced problems like non functioning of system hardware plus the funny thing is SOny site itself provides XP drivers to load XP in the laptops. But then again my warranty will become VOID if I do that even though its still in warranty doimensions! The question is why is SONY restricting users? Then why dont they give the customers to freely move with the products which they buy.

And this concept of No OS setup dvd / driver dvd... is a huge set back because customers like me, well most will be working professionals, mostly, even learning students. They will be at a stand still when they want to change certain aspects of the product like change of OS. If the Os is changed then warranty will be VOID even if the system is just outt off the shop! Am not asking you for extra softwares. only demanding the driver cd/dvd for the hardware bought!

I am living in Turkey. I bought my laptop when travelled in Florda. When open it in Turkey for using, it wasnt work. I thought that battery needs to charged. but my laptop was not charged. I didnt use my laptop for once.Then decded to talk to onlne services. I talked to Reene. She told me to send my laptop for fxng to repar servce n San Dego. I asked her whch cargo frm we use? she said to me usng UPS cargo. I did it exactly what she said. After a few days sony repair services send me an e-mail that my laptop was broken also. And f I want them fxng my laptop, have to pay for 700$ to fx.

When I read e-mal, shocked. Because send my computer trouble-free. Whereon called UPS Cargo. Authorzed people told us to connect to repar servces. By the way, wrote an e-mail to services and said then decided to fx my laptop in sony repeir services in San Diego . Money is not important. If give me a bank name and account number, ll pay 700$ into an account. (motherboard and bottom housing )Please send my laptop back when you fx it

After my mail, they send me an account number in February 4. when saw ths mail.. replied and said them I ll pay 700$ for an account in a 2 days because of the tme dfference. After all this e-mail, today i received an email from repar servces..and they sent my laptop back. they gave me a cargo name also cargo number..I understood that they did not fx my laptop. so, i am really sorry now and also i am upset person.Ths event is not good for SONY name.

I purchased a Sony Vaio laptop for $1919 last July. One day it crashed. I sent it in for repair. When it was returned to me it had 4 more problems that had not been an issue at the time it was sent in for repair. Suddenly there were dead pixels on the screen, the finish of the computer was ruined, the ethernet port didn't work and the key board was lower on the left side. When I explained that I could not send it in again as I am in the middle of a job search the company not only didn't apologize for the inconvenience and difficulties I was experiencing but told me the only choice I had was to send it in for another 7-10 days. Unacceptable.

As I am in the middle of searching for employment the loss of my computer for any amount of time is unacceptable but to have to be without a computer due to their repair center's fault shows what lousy customer service Sony provides.

I purchased a playstation 2 in december of 07 and as of march 08 it refuses to read any discs or games.

1. I have a Sony VGNUX 180P with a service contract. I have some problems with the unit and called Sony. I was moved place to place with no help and nothing resolved. That only took 2 hours.

2. My wife and I purchased two Ebooks from the Sony Store in Denver. My wife has an issue with her book, it is falling apart. Took it to the store they gave us a number, otherwise were of no help. She then called the number and each places switched her to a new number. The last person assumed she dropped it and would give her no help what so ever. That took over two hours to do that. Based on our experiences we will never purchase another Sony product again.

Bad Product and Worst Customer Service. I purchased a $1400 Sony VGN-FZ4000 Notebook from Sony.com (Sony Style Sales) Last month. I put the battery in place, connected the power cable and booted the computer. The power came on and right away it turned off. This was on the same day I received the computed. I called Sony to fix it or to send me a replacement.

For TWO WEEKS they kept on transferring me from one help center to another keeping me on hold for 45 minutes to 1 hr at a time, until finally they told me there is nothing they could do for me. This was by far the worst customer service I have ever encountered. I should never have bought anything from Sony, I should have gone with Dell or Apple. I have lost my money and a good TWO WEEKS of my life. I am left without a computer and lost my $1400 dollars

-Lost my order through FedEx -The replacement was sent out almost a month later after the requested full refund amount. The notebook arrived and my money was with-held until the computer was sent to the warehouse in Laredo, TX. It arrived in Laredo and my money is still being with-held from me and now they may deny me the full refund amount aside from the fact there was nothing wrong with the computer...

No computer for college. Untimely debt due to the misleading information. Credit damage through bank

They sold me a desktop without Windows XP CD. I asked them to send me a disk - they DID not. Now the PC is dead, I cannot boot it. I called them again and they ask me for money for the XP CD. But I ALREADY PAID for XP! Never ever ever buy anything from Sony again. Bad quality, bad service, bad attitude to people.

$1700 into the garbage can.

I purchased my VAIO on 12/27/07. The first time I turned it on it would not boot. In the past four weeks Sony has had at least 6 people work on it, locally and in San Diego. It still crashes before loading Vista. I was told my only recourse was to WRITE to the Sony Executive Committee at Ft Myers (they have no phone and no email). 10 days later I got a phone call from Chris (CW24). They will not replace it with a working computer. They will not give a refund. Per the Sony warranty, my only option is to continue to repeatedly send it in to the repair center that so far has been unable to detect the problem - much less than fix it. IF you are going to purchase a Sony VAIO, BUY IT LOCALLY. You can then deal with a local shop if you get a DOA computer. Sony QA is pathetic. Their repair center is (apparently) incompetent. Their warranty does NOT guarantee a computer that will ever work, only endless repair attempts. I have spent days trying to get this fixed and have not had 30 seconds of useful service from the computer.

I'm out $1400 and many days of time wasted on a paperweight.

I sent My lap top back for repairs of the mother board in 11/06. I was told it was past the warrenty date by one month and it would cost me $726.00. I refused service at that time. This last month I found out they had a recall on Lap top computer mother boards as well as batteries which I believe caused my problems to begin with. I called again on 1/08 and was told my model was not covered. If they are having problems with mother boards why would mine not be covered? They should have replaced the mother board back in 06

I still have a broken lap top. This limits my connectivity on business trips. I travel approximately 6 months per year.

The computer laptop we purchased was made by Sony. We asked that Sony provide a down grade for the Windows Vista software because the computer keeps shutting down for no apparent reason. It's not the computer, it's the software. Sony responded that they can't do a down grade because they didn't develop any drivers for the XP OP on that laptop. What a lame excuse and now I'm stuck with a great computer with a bad OP.

We haven't had any damage, just constant shut down and a slow computer that would work much better with different software.

I paid $2700.00 US for a Sony Vaio 27B/N laptop. Within hours of taking it out of the box the screen had 20% pixel death. I took it back to the Sony Style store and they asked if I had bought the 3 year warranty. (It comes with a one year warranty.) They said that the store does not recognize their one year warranty. They only honor the 3 year warranty, and that I would have to send the unit to a service center.

The service center told me that a new screen would cost $700.00 and that it was not covered under that warranty as I must have dropped the laptop causing the damage.

This ****** me off. So I did not pay for the screen to be fixed.

When the machine was returned, I mailed to Sony's CEO, Howard ********, in Tokyo with a letter. He did not respond, he just sent the machine to their service center in San Diego. What an irresponsible ******.

I had the service center return the laptop to me again. I decided to use it as a desktop unit by hooking it up to another monitor. Within a day the motherboard died. So I've sent it to the service center again. I wonder what crap story they will tell me this time.

I made mistake to buy a Sony Laptop in US and it is crashing everyday, last week it refused to restart, saying “Operating system not found.” Its been only 2 months after I bought this piece of junk from Best Buy. Now neither Best Buy nor Sony own the responsibility. Sony just sent me recovery disk and those didn't work either.

I purchased a Sony Vaio notebook less than 2 years ago, and have had 2 battery packs burn up and melt the back of my connection to the AC adapter. The bottom of my computer gets so warm I am not able to pick it up. I am now faced with investing more money to get the burned connection replaced.

I am without a computer and REFUSE to invest any more money. I paid over $1200 for this Ultimate notebook, and expected it to last.

Sony Vaio Laptop GRV-PCV550 shuts itself off after 10 minutes of use. This is a common problem with these models and there is no information forthcoming from Sony as to the cause. The only thing I have been told by both Sony and Best Buy - buy a new motherboard $1200!

My son is a student and we spent A LOT of money on a computer that stopped working 2 years after I bought it.

I bought a Sony Vaio Laptop and within 16mnts I have returned the unit 7 times. the screen was replaced twice, then the disk drive, then the mother board,then the A key wouldn't work and was told it was a software issue only to send it back again when 45% of the keyboard wouldn't work three weeks later. I was told it was physical damage but refused to accept this as my laptop doesn't move from the one place and when it was returned the disk drive had been replaced as well as the touch pad buttons and the keyboard facia (which I may add was the wrong one). It was also missing a screw from the screen and I now own a mix and match laptop with a flappy screen as there is nothing to secure the bottom left part of the screen.

Sony have refused to replace the unit although telling me on three occasions that if it failed me again they would replace the unit. But this was reneighed on even though I have e-mails to prove these promises. Oh! and by the way did you know that parts that break in Sony products, once replaced become the property of Sony as I found out when my disk drive broke. I wanted the drive back to have the information retrieved from it but was told I would have to pay for my broken drive back as it was now the property of Sony. It is in their terms and conditions that these parts although paid for by the consumer no longer belong to them once replaced with a new part as these parts are used to fix other Sony products. (Now you know why Sony products break down all the time, they are using reconditioned parts to fix your broken product) What a joke.

It has cost me in the region of €100 euro in phone calls to Sony's support line in reporting and following up repairs status as it is not a local call charge and they also have a three minute announcment before you get the chance to speak to an engineer. Within 16mnts of owning the unit it has been with Sony for 10wks in repair. I have lost all my work on three occasions as it hadn't been backed up. I have lost five of my best clients due to this information loss and inability to carry out my work due to the faulty unit. I have had to fight with staff on every occasion I've had a problem as they wanted to charge me for the work done. It has just been a nightmare. What I can't understand is that if Sony had replaced the unit a long time ago it would have cost them less than all the shipping costs to DHL and wages to repair and support staff. It seems as though Sony employ dummies as well as make them.

In January of 2005 I purchased a GREATLY-price reduced SONY VAIO PCG-K35 Laptop. It came with over $350+ in send-in rebates. THAT'S THE ONLY REASON I bought it. I send my rebates to both SONY & BEST BUY and have seen nothing. I have copies of all original papers I send in. I have copies of all of my receipts. This is outragous! I got ripped off! I would never have paid over $1600 for a simple laptop if I knew this crap was going to happen! SONY are thieves! Best Buy is no better! I'm thinking a Class-Action Suit against them both might wake them all up!

I have lost over $350+ in rebates that I send it to receive. I never saw the money. I called Sony but those corporate monkeys will not forward You to anyone in their headquarters. They will not give you any names or additional phone numbers or anything for that matter. They keep referring You to their useless websites.

I have just recently purchased a brand new Sony Vaio notebook (VGN-TX650P) and I have had a horrible experience with the product so far. I had purchased this very small laptop 2 months ago, and I have not used it very much at all. There are many of the stock, standard features still on the computer that haven’t been removed or updated to my liking. I have stored my computer in a very safe place because I take care of my personal belongings and don’t wish anything bad happen to this $2,500 computer. Then one day when I open it up to turn it on, I notice something while it is booting up. There where many dead pixels and they were all in the middle top of the LCD and they reached almost to the center of the screen.

Then I spotted a crack visible all around the dead pixel area. I was really shocked that this had happened to a QUALITY Sony product. But then I thought it could have been a defect in the making of the screen, or just one that wasn’t made correctly. I still had faith in Sony’s quality and expected it to be carried through its customer service. So I called Sony’s customer service and they directed me to send the laptop to their service center to get it fixed under warranty. So the laptop was sent to the Sony repair center in San Diego while I thought everything would be resolved.

Then after 4 days, I had received a response via e-mail. The e-mail went something like this “The estimated charge for your repair will be $726.73 and “Please contact us at your earliest convenience by phone or email to approve or refuse this estimate.” After I had read this through I was frozen. I couldn’t believe that they actually wanted to charge me for fixing the screen that had cracked without any type of abuse done by me! I couldn’t believe that they wanted to charge me for something that they should cover by warranty!

I bought my Sony Vaio laptop five months ago. Since the very beginning I was having a lot of problems with it. The most common were running very slowly, shutting down without any reasons, getting stuck and so on.

I have returned to the shop with my laptop and apart from reinstalling Windows they have not done anything else. I have been told that everything is going to work fine.

As soon as I have started using my over £1000 toy, the problems came back. This time I called the shop and I was advised to call Sony and deal with them. That was the biggest mistake in my life. No one of course has told me that when I made my first call to Sony Service Centre I have taken over the shops responsibility for my product.

I would not mind if my problems with laptop were solved. What was worse was that I have sent my laptop to Sony two times already and this cost me a lot of time and nerves. I really want to get rid of this product and buy a different one. I know that this is possible because the laptop I have bought is not a good quality and as a customer I have the rights to return it. Please help me how to cope with difficult Sony custumer service.

I purchased a Sony Vaio notebook in late January 2004. Everything worked great for about one month. One afternoon in early March I left the computer running while I went out to dinner. When I came back I thought the notebook had put itself into hibernation. I noticed there were no lights anywhere on the notebook which was unusual. When I tried to reboot nothing happened at all. I immediately panicked and called for support from Sony. I walked through some troubleshooting steps with the technician but came up with no solution. He informed me that I would need to send the laptop in for service and that it would most likely be covered by the original manufacturer warranty.

I sent in the laptop and received a response a few weeks later that blew my mind. The Sony repair center mailed me an invoice blaming me for damaging the laptop with liquid?? The invoice listed just about every component inside the laptop resulting in a charge of $2102.52. HA! The store price of a brand new one was $2100.00 I was completely outraged to say the least. I refused service for obvious reasons and was charged $55.29 for them to ship it back.

I wanted to take legal action but had no funds to attempt to battle with a big boy corporate company. To make a long and horrible story short, I had to wait a total of 12 months before I could send the notebook to the 3rd party 3 year warranty service that I intelligently purchased. It gets better! I sent the notebook to the warranty service center after loosing a year of service on a high end piece of equipment. They sent the laptop back a few weeks later with a report of what was wrong and how they solved it. This is what it stated:

Fully examined to factory specifications. The unit received a full inspection and is functioning at top level. Solution: Replaced CMOS battery. Checked and adjusted all functions to manufacturer's specifications. General cleaning and lubrication performed This was all done with no charge. I feel like I only got grazed by what could have been a huge bullet. Sony would have hypothetically charged me the RETAIL price of a new laptop and refurbished and resold my 1 month old parts. Criminal if you ask me. Unfortunately I still lost $55.29 and a year of my notebook's life.

I have a Sony Viao laptop and I needed a new cd-rom player. I contacted Sony Parts directly to avoid problems by getting the wrong part. I called the Sony Parts Center and gave them my model number and they told me I could buy a replacement DVD player ($250.00) and I asked if I was going to have any operating problems and the salesman assured me all I had to do was plug it in and the machine would recognize the new hardware and install it so I agreed to purchase it. They sent it and it was too small for the slot and it did not have a face on it so I called them back and they told me I needed a Bezel ($30.84)for the front of it, then they asked me if I needed anything else and I told them I don't know I just want to plug the devise in, so I asked them to tell me if I needed anything else to do that, they said no.

They sent the Bezel and I needed more pieces, so I took them off my old one except the face Bezel because that part was broken. No problem I was shipped a new Bezel, it ended up being different and did not fit in the internal slot on my computer, it is too long. Frustrated I plugged the DVD player in to see if it would work and the machine did not recognize the device, so I had to go to my device manager and ask it to install the new hardware and it gave me a message that said it could not install the device because the software could not run on Windows Software. Normally I would have an option to install the device anyway, even if it is not compatible but not in this case.

$300.00 later and three weeks and I still cannot get my computer working. I am returning the parts, they can have them and I am going to buy a new laptop. And you guessed it, it will not be a Sony. I am also going to upgrade my old big screen TV and yes you guessed it, it will not be a Sony. I also am upgrading our digital camera equipment at work and you guessed it, it will not be Sony. I know I am only one consumer and Sony won't fret too much about me taking my business somewhere else, but about $30,000 worth of equipment could have been sold if the parts department had only taken the time to make sure I was taken care of while purchasing the $300.00 worth of replacement parts.

I bought a Sony VAIO computer on or about September 19, 2000. Included with that purchase was a $100.00 rebate offer. I immediately mailed all the pertinant information in to Sony to take advantage of that rebate. I called to inquire where the check was and, to no surprise, they sent it to the wrong address. I received the check and deposited it into my account on November 28, 2000. On December 4, 2000, my bank called and advised me that the rebate check had a "Stop Payment" issued on it. As a result, I have incurred bank charges. Another check was forwarded to me. That check had a "Stop Payment" as well.

After numerous phone calls, hours on hold, rude service and non-concerned employees, I am still waiting for my rebate check. It is now December 20, 2000 and I have yet to receive a good check. I know it will be a waste of time to submit my bank charges in light of my experience thus far with this company. I feel a class action lawsuit should be in order. I have read the numerous problems other consumers have had with Sony. I feel this is fradulent and unfair business practice. I find it hard to believe that a multi-million dollar corporation is having this much of a problem issuing a $100.00 check. I have incurred about $100.00 in bank charges due to Sony's stop payment on the original check.

Ordered a battery 9/18/00 and overnight shipping from Sony VAIO Direct, spoke with Wanda. I needed that battery 9/23. Fri 9/24 I didn't receive it yet. Two weeks later I found out Sony shipped the battery to a different city and the battery was shipped back to Sony. I called back and they asked if I wanted to place another order? I told them no that is unacceptable because I needed it 9/24 for a demo.

I lost the account that I was bidding for because my battery went dead after 2 1/2 hours and didn't have anywhere to plug in my laptop and didn't have a spare. The damage was a total of $46,000 for the contract plus the airfare all because Sony failed to deliver a battery to the correct address then notifying the customer of their mistake.

I tried to get a hold of Anna Vargas, the customer service manager from Sony VAIO. She didn't return any of my phone calls. I am left with no battery, a charge on my account of $279.00 on my credit card and $46,000 that I lost a bid on.

I sent in a $100 rebate request to Sony VAIO Rebate center last October. They (Sony) informed me that a rebate check was sent to me on Dec. 1, 1999. However, I still haven't received any check.

After contacting Sony many times, it doesn't seem like I'll get the rebate. Their reason is : A check was sent to me. If the check was not cashed, then they'll have to wait until they receive the original check before they can re-issue a replacement check.

I asked them what if the check was lost somewhere during the mail process and neither I nor Sony will get the original check. They told me that it is their company policy that they cannot put a stop payment on the check and so they cannot entertain my request either.

I sent a Sony Notebook computer Model PCGF350 to be repaired on November 8, 1999. The LCD screen was broken and needed

to be replaced. This is a brand new model for Sony and they continue to say the part is on backorder from Tokyo. How can they insist they do not have this part to repair my machine

when they have oodles of them to sell in the stores? I can't believe how a huge corporation is taking advantage of an individual buyer with no leverage at all.

I spent $2400.00 for this computer onOctober 28th and had to repair it on November 8. 1999 which will cost $955.00. I need my computer back in working order!!!

Bought Sony computer AND extended warranty in Jan '98. Computer has failed again and again - and been in service 4 times - sometimes for weeks. Upon return, lockups IMMEDIATELY resume.

Brought back two weeks ago, asked for the promised replacement if problems continued - and have heard nothing since. Have even written/faxed my inquiry to the store requesting a prompt response. Did so twice.

NET: Paid over $2,000 for a totally unreliable/inoperable system. The tech says he has replaced a faulty processor and motherboard which he felt would resolve the problems. Brought home and system was totally frozen again in the first hour of attempted use.

I had bought a Laptop model PCGF360 from Sony in January 2000. The machine was giving me problems so I turned it in after approx 15 days and paid extra to get a higher model of PCG-F430. The system was okay in performance till the time I started running into problems where the display was getting distorted. I took it back to CompUSA and they told me I needed to deal directly with the Sony corp. I called them and they told me that I need to send it down to California for repairs. I asked them if there was anything they could do to expedite. They clearly refused.

I got my laptop back after approx 20 days. In September 2000 I had the exact same problem and had to contact Sony again! I called them up and they told me I had to send it to them again. I pleaded with them that I need my laptop returned soon and SINCE IT IS GOING TO THE SERVICE CENTER FOR THE SECOND TIME, I would APPRECIATE if they would give it a little priority. I was clearly told they could do nothing at all! I was upset but had no choice so I agreed.

Now my system is giving me the same problem again and when I called the place again they were completely unwilling to help and went to the extent of saying that I was TWO days out of the 12-month warranty. I explained to them that I realize that and the ONLY reason I am hoping they can help me is that the machine is having the same problem after being in their service center twice already. I also said that if this time it would be for a different problem I could understand them not willing to help but it is the same problem! They offered to have it shipped back to them and let their managers decide. I explained to them that I am using the laptop for my business and it is hard for me to work without it for 15 to 20 days. They were not willing to do anything for me.

That's when I told the person that I will be calling our local call for action station and launching a complaint. He told me not to threaten him! I explained that I was not threatening him, I was just making him aware of my frustration with Sony corporation. He was very rude and unwilling to help. That is when I told him that I understand that he is an employee just like most of us have been at some point of our lives and has a limit to the authority but he was very rude in his response and that is when I told him its okay and I don't feel he can help me and hung up.