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Sears Computer Department

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R.H. of San Bernardino, CA, writes:
I purchased a keyboard at Sears about 8 months ago. Wen I looked at their selection they had several at various prices. I asked the salesperson why the big difference in price. He told me that the one for $20 was just a plain keyboard but the one for $50 came with a warranty that if anything ever happened to it, it would be replaced.

I repeated this several times and he said yes, so I purchased the keyboard for 50 plus dollars. Well, here I am several months later and the keyboard stopped working. So I took it back to Sears thinking I would get a new one.

To my grave disappointment,that was not about to happen. The salesperson was no help so I asked to speak to the manager. He called him and explained to him what I had said and the fact that I did not have a receipt {it was never told to me that i had to keep the receipt indefinately}.

The manager in the Computer Department, Larry, came out and the first thing he said was: "Well where's your receipt"? I explained everything to him. He said, "Well what do you want me to do about it? You could have gotten that anywhere, I don't think you even bought it here. I gave him prices, everything, to no avail, so I asked to speak to his boss.

He told me, "No, I am the boss and what I say goes. No one is gonna over rule me."

This man was mean, rude and very uncooperative so I went to another department and asked who was in charge. They called the Night Manager, Steve. He was worse, called me a liar, said I didn't even buy it there and he wasn't giving me anything.

I was in tears. I paid almost $60 for a keyboard thinking that it was covered with a warranty that I found out they would not honor. I know for a fact that all store policies are no reciept no refund!! But you can exchange for something of same value or lower or pay the difference. {what if it had been a gift and i didn't have a receipt}?

I was willing to even take the cheaper one because the one I bought they no longer carried. I was devastated. I was being accused of lying and trying to get something for nothing and was told that I probably bought it from Target or somewhere.

I couldn't believe the things that he was saying so I asked, "If I go home and find the receipt then what, because you no longer carry this brand"?

He told me, "Nothing, I''m not giving you anything ... but what I will do is sell you this one for $19.99 and take $5.00 off.

I was floored. I began to cry more and I just walked out the door. I had to go to another store and buy a keyboard. I am a single parent, mother of 4, I work very hard for my money and it is plain to see that Sears flat-out lied to me and misled me into believing that I had something worthy of purchase. These two men never checked, looked up or did anything except accuse me of trying to rip off Sears. I am so hurt by this. I am a good person and I pay for what I get. I deal with the public on a daily basis and i know how they can be.but my god -- to accuse me of the things they said to me and I'm standing there in my work uniform. I was so embarassed, people were staring and whispering.

I have never been so humiliated in all my life. I feel cheated and abused. I don't know if it was because I am a female or because I am black {all blacks steal and cheat} or what, because Larry was black so I don't know why I was treated with so much disregard and disrespect.. I can't stop crying.

I have shopped at Sears for several years, I have bought everything from soap powder to a 54" TV, but they will never ever see my face in that store again.

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