Seagate

I bought a Seagate external hard drive and when I downloaded it, there was an array of harmful programs: Error expert v1.5. Easy Software Solutions hard drive. I had RegWorks from Macao. Some of these registered as dangerous on my Web of Trust-WOT. This Seagate external hard drive was corrupted. I had to uninstall all this bad stuff.

I bought an HP computer with a Seagate hard drive in November 2008. Suddenly, in January 2011, my computer says no more hard drive. I did a search on HP and I found issues with Seagate hard drives. Of course, when I registered my computer, they want all the information. But did I get an urgent email warning of the defective hard drive? No. I also learned from Seagate's website that they knew that the hard drive was defective. So, I am writing to ask if they could at least get my data recovered--that's all I want. "Sure," they said, for $700-$2,500. Apparently, they sell a bad part to HP, who installs it and then sells it. As a result, I lost all my data, emails, everything--even valuable pictures.

The BlackArmor external hard drive was purchased for the security and protection of my audio recording business. Files failed and apparently, the $160.00 that was paid for the drive features for keeping data safe is a waste. Tech support only offered for first 30 days? They promise to keep the data safe then charge $200 and up to recover? No available work round options to try. Passwords chosen don't work. Maxtor BlackArmor first, but the entire Seagate corporation is as worthless as the so-called "tech support" they offer!

Using the BlackArmor for backup, I was doing a fresh install of Windows XP Pro so I backed up all my important files to this beautiful, fancy, good for nothing paperweight. After wiping my C drive clean and doing the installs, restoring the files from the Maxtor was supposed to be "a sure thing". Well, the drive wasn't even detected after my password was typed in and now the con artists want me to pay their recommended data recovery service to get my music and audio data (which was to be used for financial gains through several movie soundtracks, radio commercials and voice over contracts. Not to mention the artists who used to use my studio and location for their recording venue).

This company has set a new and much higher bar for ripoff business practices. There has to be something done about this type of outfit ripping off Americans through overcharging for faulty products and then being able to either sell our work back to us or worse, steal it outright for their own benefit. $3000 plus hours of very hard and tedious work has been wasted, as well as the loss of income sustained by not being able to finalize any contracts without a finished product to offer my customers. Then the issue of having to redo all lost work and beg clients not to seek other audio engineering services. This has been an absolute nightmare!

The sold me a defective hard drive and I lost a lot of irreplaceable data. I checked to see if I could at least have my product replaced and their website said it was under warranty and I should send it in. So I sent it in, completely intact, other than what was wrong on the inside. I got it back weeks later and the back was ripped off. I called the warranty branch and they accused me of doing that damage to the product and said they wouldnt replace it. I did no such thing, I suspect them of doing the damage to avoid replacement

February 09 I purchased their External hard drive back up and restore product ( Maxtor one Touch 4 Plus). I followed all the steps to create a back up and set up regulor back up times and restore points. My Computor did crash this July 09. I got computer running again but the Maxtor no longer showed my files to restore. When I call their "Support" line I get an automated Router telling me their product support is free for the first 30 days of registration. After that they charge $ 14 per incident. Their product does't work and I have to pay them to try to remedy that. I trusted that their product would safegaurd my important information as promissed.

On 06/26/08, I sent $600.00 for new membership application processing fee for the Tier 3 Level into TOCS and would like a refund! This cash outlay with no results has caused severe hardship on me and my family.

I'd purchased a Maxtor Turbo III USB external hard drive unit with Two Terabytes of storage (unit contains two disk drives) from Fry's electronics- an electronics retail superstore about four weeks ago.

The drive worked for approximately four weeks after purchase. I installed it on a Vista laptop. Suddenly, after four weeks of the unit operating without noticeable problems (other than crashing my laptop until I installed a 'driver patch' from seagate/maxtor), my computer could no longer 'see' the drive. I tried connecting it to my other computer running Windows XP- the second machine could not see the drive either. I swapped the USB cable and tried again, but no luck. The drive makes a clicking noise- often a sign of catastrophic failure. The drive was not misused by me or handled abruptly by me in any way whatsoever.

I had however, put my valuable data on this hard drive.

When I called tech support at Seagate/maxtor and we went through some triage steps, the rep told me that there was a problem with the drive and that I could send it in and they would replace it. My data, however, would be gone unless I wanted to pay to have a data recovery service perfomed. The faulty drive containing my data would become their property (presumably to be refurbished and resold and I then risk having my sensitive data floating around in some refurbished drive sold to some other customer.)

Recovery services typically cost hundreds of dollars. As it so happens, seagate/maxtor has an in-house data recovery service and the tech support suggested I pay up and have seagate/maxtor recover my data from the faulty drive that they produced (!!!)

No.

Seagate/maxtor should acknowledge that they produced a faulty product that failed almost immediately after purchase. (I wonder if the drive had been 'refurbished'- it was sold as new to me) Their warranty language notwithstanding, seagate/maxtor should pay to have my data recovered and replace the drive and load the recovered data onto the replacement drive- at no charge to me. In the case where the drive was so unreliable that the sale of the drive constituted some kind of fraudulent conveyance, wouldn't the warranty restrictions become void? Basically, negligence on the part of seagate/maxtor.

The supervisor to the rep that I spoke with was no help either. In fact, this individual was particularly obtuse. Some examples of what he said to me (I am "user" and[brackets are my editorials]":

-The drive in question is meant to be only a backup drive so it's the fault of the user that user lost his data because user should have kept his valuable data on another drive. (huh?) [one is reminded of the line from Animal House where the con man tells the victim 'you screwed up, you trusted us'. Also, a backup drive should be the most reliable drive in the system, but the meaning of the supervisor's words is that I shouldn't trust their drives and it's my fault for doing so.]

-Customer complaints on consumer websites don't mean anything because only people with gripes post there [presumably if a plaintiff posts a message of dissatisfaction with maxtor's defective products, the plaintiff should we written off as some statistical aberration, nice concern for quality]

-The drive unit has a 'mirror' mode so that it functions as two drives that backup eachother. If user had set the drive to this 'mirror' mode, then the data would still be in tact since whichever drive crashed, there would be a backup on the other drive in the unit [I bought a 2 TB storage drive with 2 TB of working usable storage. I did not buy a 2 TB drive where there's a likely 50% defect rate making it really a 1 TB drive. Mirror mode is an option not a mandatory setting.]

-We can replace user's drive but the user's data is his own loss as we only sell and warranty the physical product. [Yet, all supposedly reputable storage companies operate and market under the premise that they are providing the customer with assurances that their data is safe on their products- or else who would ever buy their stuff? For seagate/maxtor to say that they only sell physical media and that the saftey of the customer's data is a crapshoot, is disingenuous and hypcritical. If seagate/maxtor marketed with the message 'the nuts and bolts is what we sell you but the saftey of your data is a crapshoot and we're not responsible' then I doubt the market would buy very much from them.]

In summary, I was sold a defective product that cause me to suffer a serious loss- some of which may be irreperable. Seagate/maxtor should pay for the recovery of my data. Their warranty limitations should not apply here because they acted negligently. It may be interesting to get data on the defect rates for this model.

I ordered a Seagate IDE 320gb internal hard drive. When it arrived I found it was defective. I called TD and the rep said sometimes hard drives come from the factory defective. I was told I would have to pay for another hard drive using my CC, then send the defective one back. In 10-15 days they would credit my account and return the original cost of the defective drive. After reading the numerous customer complaints about TD failing to reimburse buyers I was weary to give them any more of my money. On top of all of this the rep I spoke to was rude. I will not do business with TD again.

I bought a Maxtor One Touch III Mini Edition 100 GB external hard drive on 4 November 2006. It died in June 2007. I was sent a refurbished 100 GB hard drive (after hours of incompetent service by multiple Indians) that died in December of 2007. After 2 hours on the phone with the three Indians and an hour rotating through Seagate reps in the US I was told that Seagate warranty policy is that the second hard drive did not carry the same one year warranty as the first hard drive but was warrantied only until the warranty of the first hard drive expired.

Recently I bought a Seagate harddrive from Best Buy. The advertised rebate was for $80. At first I wasnt going to make the purchase, but witht the promise of my $80 back my trusting nature led me to believe that I was in good hands. I went to the Best Buy website and inputed each offer code, the first went through, the second code did not. Unbeknowest to me one rebate was from Best Buy while the other was from Seagate. I continuely called the store and the 1800 # provided on my reciept but operators gave me the run around, eventually i reached the customer service number of Seagate, i was told that since the deadline passed i was frankly out of luck. Angry I kindly explained my story, still no answer, i spoke to this manager named Willie or so i was told, and he said the same that I couldn't be helped. Frustrated i felt i had no one to turn to, i feel let down buy both Best Buy but eventually Seagate, i recieved the rebate from Best Buy, but as it stands, ill Never get my 40 back from those crooks at Seagate, never have I been so frustrated as well as feeling taken advantage of.

My attempts to resolve this matter with Promotions Customer Service have only led me in circles:

X On 7/28/05, I realized that my rebate payment was late, so I visited seagaterebates.com. The tracking info stated my submission was invalid due to product limit exceeded. However, I had only submitted one rebate for this item. I emailed customer service for assistance.

X With no reply 10 days later, I emailed again. Hector replied to me on 8/8/05 stating that they located duplicate entries for my rebate info in their database, and Since you only submitted one rebate, the second record was an error. I was told the mistake would be fixed and my rebate would arrive in another 30 days.

X On 9/22/05, I still had not received my rebate or any follow-ups on the status. I emailed and received a reply from Beverly stating once again that I had duplicate submissions. I replied citing my previous communication with Hector which acknowledged their mistake; I pointed out that I have received NO check payments from this program. A reply from Charlie asked me for a different email address to process my claim, so I supplied one.

X I replied to the email again on 9/23 explaining that more than 4 months had passed and the excuses were becoming unacceptable. I clearly stated that if I did not receive my rebate within 10 days, I would be forced to report my experience to consumer agencies. I have waited over 3 weeks to give them sufficient time to respond, but have received no additional replies and no payment.

I submitted all required documentation for participating in this program for only one submission. The rebate is valid and I should have been reimbursed. Thank you for your interest in this matter.

Last December I bought a Seagate 200GB ATA hard drive at CompUSA which came with two ($50 and $10) rebate offers. According to the rebate info on the website (http://image.compusa.com/pdfs/0012839.pdf and http://image.compusa.com/pdfs/0012840.pdf) says 'a copy of UPC label' is enough for $10 rebate while $50 one needs the original. However, I have got an email saying that my $10 is invalid because of missing original UPC. Seagate gave me only one UPC label on th box, and now Seagate is asking me two UPC labels for each rebates. $10 rebate is not a big deal actually, but I belive Seagate hoazed me.

I submitted a valid rebate form in with all numbers required, and with the UPC. I kept a photocopy. I received a postcard saying I did not provide my UPC or serial number. As these numbers were printed on the same paper as my address, it was clearly a lie that I had not provided this information.

Bought a refurbished seagate nd it died after only a couple months for no apparent reason. Never would have bought it if I knew they obviously hadn't tested them. They won't take it back or replace it because of their 14 day return policy.