Samsung has been unable to fulfill warranty for my product in a timely manner. At first, I had to wait for the monitor to be repaired. Then, the parts were unavailable. Then, the monitor would be replaced. Again, the replacement was unavailable. They offered a replacement monitor but it was unavailable. Finally, the replacement monitor arrived without the power cord and adapter. I called again to have the parts shipped and asked for a gift card as a courtesy. They shipped the wrong parts. So, I asked for a second gift card as courtesy, given that each time a part is processed, it takes from 5 to 14 business days. Then, the parts were delayed, because they mistakenly had the warranty of the replacement monitor instead of the original. This delayed things once again for another 5 to 14 business days. I asked for another gift card for the trouble and was refused.
Consumer Complaints & Reviews
About a year ago I ordered a monitor from Dell and they sent me a Samsung 2220WM-00. I just returned from a repair shop that told me the adjustment buttons can not be fixed. I tried to get help from the Samsung technicians (three of them) and was told that they did not understand what "MagicBright" was. I explained that it was a box that was constantly on my screen that should not be. The cursor will not enter it to delete it and it jumps all over the screen making it impossible to do any work. That was three weeks ago and I haven't heard back from them. I bought three computers from you and was very satisfied until this monitor. Please respond as Samsung has not.
My Samsung computer monitor broke and I was told I would receive a refund 4-6 weeks after my monitor was received by the company. They received it on December 6th and I started checking on my refund January 5 and was told I should be receiving it soon. I called again on 1/13 and was told a check hadn't been cut yet. I asked for someone to return my call to let me know what was going on.
I called again on 1/14 and 1/15 because no one would call me back or give me an answer as to why this was taking so long. On 1/15, I spoke to a supervisor who told me my file just went to the bank yesterday and now it will be another 14 days before they would send out a check! I don't believe a word of this and can not imagine why it would take so long to make out a check! I asked for a Manager to call me back and explain why this has taken so long.
In August 2007 I sent in for a $30.00 rebate for the purchase of a Samsung monitor. I followed all instructions and submitted all forms and receipts. In October Samsung wrote and stated that I neglected to send the purchase-receipt which I knew I had sent. However I went back to the place of purchase and received a copy receipt which I promptly sent back to Samsung. I checked their website recently (Dec) to seek the status of my $30.00 rebate. The website said that I would only be receiving $20.00 and not $30.00. I emailed to ask why I would receive less. Their reply was an empty email for the exception of thanking me for contacting them. I know I have no recourse in this matter because I did not make a copy of their original rebate form, but I never thought they would try to scam me out of $10.00. And I know that I sent the original receipt to them although they tried to tell me that I didn't.
I want to make a complaint against this company please. I never dreamed that such a big company like Samsung would stoop so slow as to try and entice consumers to purchase their products with promises of rebates and then scam those very same customers. Thank You.
Submitted $40.00 rebate request to Samsung (after buying LCD monitor) with all appropriate information including serial number and original UPC; and they claim I did not mail the UPS (which I taped to the back of the form), and they refuse to pay my rebate. This is common practice by Samsung to save themselves money.
Loss of $40.00++
I purchased Samsung 19 Widescreen Flat Panel PC monitor through Buy.com website due to Samsung advertised $40 Rebate. I mailed everything required for a rebate. I received notice from Samsung that I didnt submit a receipt. This is not true; a print of email receipt was included in my submittal paperwork.
I called Samsung and was told that my rebate paperwork didnt go through because I didnt circle my name on the receipt. I mailed another copy of my email receipt with my name, product information and Subject of the email circled via Certified Mail. I called Samsung and was told they did not receive my resubmitted certified mail and was instructed to fax the information.
I faxed yet another copy of my email receipt together with Samsung Re-submit card, Certified mail Receipt copy, and description of the problem. I called Samsung and was told that my resubmitted information is not in their system. I was disconnected after being on hold within a 25 minutes long phone call. I did everything required and to a possible extent to get the rebate Samsung promised.
