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Compliments for Proteva by Systemax

Adam of Laramie, WY, writes (5/31/01):
I would like to say that I have read all of the articles and comments regarding the experiences of many people that have purchased Proteva computers. I would like to say that I myself bought a Proteva computer in November of 1999, around the time that Proteva was being acquired by Systemax, Inc. I am writing this letter to you on the very Proteva Proseries PC that I purchased from ValueAmerica.com, and that I have been nothing but 100% satisfied with its perormance. I have had zero problems with my system.

It is a Pentium III 500MHz, with a 20GB hard drive and a US Robotics 56K modem. I would also like to say that I have never used a better, faster, or more reliable system. I remember illegally shutting my system down a total of two times. Otherwise, I have operated absolutely trouble free. I believe that perhaps the troubles of the Proteva company were solved the day that they were bought out by Systemax, and that perhaps also you need to update your website to reflect this. As to inadequate technical support, I myself work as a CCC for AOL and have contacted the Systemax technical support line twice for my system and received nothing but extremely professional, friendly, knowledable, and fast service.

Working for AOL, I receive many calls about defunct computers. Of these, more than half are systems from mainstream manufacturers, such as Gateway and Compaq. I have talked to several people also who own Systemax PCs who seem to be as happy with their system's performance as I am. I wrote to you because I believe that you have portrayed Proteva, and Systemax in a very bleak light and I would like you to know that there are those customers out there who have had nothing but positive experiences with their products.

I am as happy as a computer user could ever be with my Proteva by Systemax Proseries PC. I am out $1800, of course, but I consider it to be one of the best investments of my life. I use my system for entertainment, research, school, work, and current events, and I have never been happier with a system's performance. Just wanted you to know.

We would like to say that we're happy to hear it.

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