Complain about a product or service

Proteva

Once a fast-growing marketer of personal computers, Proteva has alienated thousands of consumers with subpar equipment and wildly varying levels of tech support.

• The Decline Of Proteva: An Insider's Account
  
• Proteva Named in Class Action Suit
• Proteva Suit Certified as Class Action
• Proteva Files for Bankruptcy
• Systemax Acquires Proteva

Has Proteva gotten back on track since being acquired by Systemax? Adam thinks so.

Consumer Complaints

Below and on several additional pages are complaints typical of the hundreds we've received from Proteva customers.

Proteva customer Robert D: 

I had last contacted you on 8/16/99 when I saw the link on your website to  Timespace about getting my Proteva PC-7350 repaired. It seemed like they were finally going to do something, but here is a short summary of what I call  "the continuing nightmare."  

8/16/99:  I read on your site that Proteva was trying to make a serious  effort to make repairs. I contacted Timespace through the link on your site.  Mr. S., OEM Service Supervisor at Timespace emailed me promptly  saying he was going to assign his best technician to my case after reviewing  the file. Mr. J. contacted me the same day and spent a long time  with me discussing all the problems and checking things with me over the  phone. He made some setting changes and suggested I download some new  software and would call back the next day about noon.  

8/17/99:  Mr. J. called around noon as promised. My computer was not  better. In fact it was worse. He did some more checking and suggested some  other software. He said he would call again the following day.  

8/18/99:  He called again as promised. I was getting excited about all this  attention to getting it repaired after about a year. He checked a few more  things and along with the long record of problems decided it needed a new  "motherboard." He said he would have one sent out and I should be hearing  from Banktech in 3-5 days.  

8/23/99:  I called Mr. J. for a status on the repair. He siad he would  check and get back to me.

8/27/99:  I called again to see what was going on. Mr. J. was not in. The  person covering for him said she would check and call me back. No return call  again.  

9/01/99:  I called Mr. J. for a status report. He did not answer, but I  left a message on his voice mail. I then called Proteva Customer Service and  got a recording that they could not assist me. Finally I got through to a  real person at Proteva who said to call the Proteva office in Atlanta. I  called them and they said to call Banktech. I called the number I was given  and they said to call another Banktech in Ohio. 

When I finally got through to someone there they informed me that they no longer service Proteva computers  as of 9/1/99.

I then made many calls to Mr. J. until I talked with him  personally. He said the motherboard was sent out 8/25/99 and was unaware of  any discontinuation of service by Banktech and would check into it. 

9/02/99:  I called Proteva to see if I could find out anything else. I talked  to a rude technician who informed me that because my computer had just become  one year old they could not and would not help to rectify these ongoing  problems. Later Mr. J. left a message that Proteva "main office custumer  service" would be contacting me. They never have and I doubt if they ever  will. 

9/03/99:  I attempted to call Mr. J. to find out anything further. The  phone company informed me that the phone number had been changed and is  "unpublished." I am now nowhere again with no where to turn for help.  I really had my hopes up that I would finally have some repair work done to  my worthless $2400+/- computer. I have been continuing to try to find some  contacts so the necessary repairs can be done. 

I purchased this computer from  Computer Personalities a.k.a. The Video Computer Store. It has an extended 3-year parts and labor warranty, but I have not been able to get through to their service department. I continue to try to get something done through  them, but after many hours waiting on the phone...they wear you down to the  point of giving up. This has been going on for over a year now and I have never had a technician  in my home to attempt any repairs. 

I am writing this to you on my new Micron  that I just recently purchased. I should not have been promised repairs so  many times with no one ever actually even showing up. I guess it will make a  good expensive door stop. In the meantime I will continue to pursue this  matter. 

A small sampling of the many Proteva complaints we've received.

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