Power Sentry

While cleaning behind a bed, I noticed some charring on an electrical outlet where the Fiskars/Power Sentry surge protector model 603 was plugged in. I removed the surge protector and found that the plastic backing had melted. I then called an electrician who came out and removed the outlet. He said he had never seen anything like it. The plastic on the side of the outlet within the wall had melted completely away. The electrician could not understand why the unit had malfunctioned and continued to work or why a major fire had not occurred. Needless to say, I will never buy this product again. The product was manufactured prior to the sale of the company to Phillips from Fiskars, so I'm not sure who to contact.

A storm came through on 3/20/12 and this surge protector (model # 100177) did nothing but allow surge to go through the unit and into the TV, DVR and receiver, costing me $700.00. It is a total product failure which this company has received multiple complaints. This will soon cost lives.

Last night, 3/20/12, a storm came through and my Power Sentry surge protector model #100177 completely failed. I lost my new 40" TV, new DVD and satellite receiver due to the inability of this product to do what it advertises - to protect against power surges. The protector still showed proper grounding and protection, but this unit did nothing to protect. The unit still has power. How is this? This faulty product cost me over 700.00 dollars and my next call will be to the BBB.

I had bad storm and lost power. It fried over $4000 worth of electronics and appliances. I can't reach them on the phone; there's just a recording saying it's not taking calls due to high call volume.

I bought two of these power strips model #PPP3368. The first one blew out my $300.00 printer, and now the second one has just quit working. I tried to contact Philips, and they gave me the excuse, "where is your sales slip?" Who keeps all their sales slips for months? So, all in all, they won't do anything. I would like something done with this bogus company.

We purchased a set of two surge protectors from Power Sentry at Walmart. The one I used in my room started to melt and smell. The power button, which I turn off every day before I leave for work, completely melted. I was concerned about the danger of this product to others, and contacted the company immediately, but they said the model # 373 formed in the back panel plastic (not a sticker on the product) does not exist. I said I would send them the product, but they did not want to see it and said that without a trackable number, they can't do anything. We are going to head off to Walmart and see if anything can be done to remove an unsafe product from their shelves.

This older temp power tap/surge suppressor began smoking and had flames shooting out of where a small fan was plugged in for about an hour. This fan was the only thing plugged in to a properly grounded outlet with no open hot or reversed polarity. If I wasn't sitting right next to it, I would have lost my home and 2 wonderful cats. Lots of smoke. Amazing how plastic can cause flames! E11 its model starts with.

I purchased a power sentry surge protector Model 537 for my computer and thought I was getting the best on the market. We had a storm last night and lost power. When I arrived home, I found out that the computer I have had for two years is fried. I plan on contacting the BBB as I see many complains from this company are on file.

I also am having the same experience I read everyone else had. I just had a storm and one of my computers did not recover afterwards. It is fried. I bought the most expensive power sentry surge protector and now all the phone numbers on the box, nobody answers and all I'm finding online is everyone else having the same problem. If you are going to guarantee it works, it really should work. I find it hard to believe we all had power failures and our surge protectors didn't protect us. I lost a computer!

On 3/20/10 around 11:00 p.m,. I went to turn on the lamp on my nightstand and it would not come on. I tried the other lamp on the other side and same thing - no light. I got down on floor (outlet is behind my bed) and could smell something burning and the wall around the outlet was all charred. I called the fire department and they checked everything out and told me to call an electrician.

At 1:30 a.m. an electrician came out and check the outlet and said the electrical was fine. He suspected it was the power sentry outlet transformer, so he took it apart. It was all charred. I am horrified to think had I not went to turn on the light and just gone to bed, myself, my elderly mother and pets would be the victims of a horrible house fire. How many other people have these in their homes that will have this problem. Why these have not come off the market is beyond comprehension. I intend to contact as many people about these power sentry outlet transformers as I can as if I can prevent one person from dying in a house fire due to this product defect. It will be worth it.

This is the Power Sentry model #100177 Home computer surge protector. I bought this surge protector with the thought that it was the best one out there at the time. I am shaken at the thought of what could have happened to my family and I. My husband arrived home from work in the early am to find our surge protector had caught fire and the fire was making it's way up the wall. It had just begun and the smoke detectors had not yet been activated. Had my husband not come home when he did, I would hate to think of what would have happened.

I am not sure how or why this happened, but the protector seemed to have burned from the inside out. The protector is melted and it burned our kitchen floor and the wall. Somehow the computer was not damaged. I am concerned about the product and the damage it might cause to someone else. We were lucky but someone else may not be. Please look into this and maybe together we can prevent this from happening to someone else. I have kept the power surge and will keep it if there is ever a need for it for research. My wall is still burnt at the molding point. We have since painted over the wall that had some damage. Thank you for your consideration in this matter.

We purchased the most expensive surge protector Walmart had which was this Power Sentry. We had a power outage and when power was restored it blew the entire protector. It caught fire and luckily, we discovered it in the nick of time before the curtains caught fire. Our new carpet now has a large hole burned in it and we are out a large screen TV.

When our electricity was restored after an outage, our Power Sentry Surge Protector caught fire. Fortunately, we were close and had a fire extinguisher. It was under our entertainment center (which thank goodness is on legs) and scorched it and our wall. Had we not been in the room, our house would have caught on fire. It melted the cords to our DVD, VCR and the television. Evidently, these cords were close to the flames.

Surge protector failed and connected equipment was damaged. Filed claim for replacement surge protect and damaged equipment in Sep 2009 with no response to this date.

Contacted Power Sentry/Phillips 5 times since claim filed with "issue has been escalated and there's nothing we can do further until you hear from corporate."

This is a concern since there are no phone or addresses to file complaints with management etc. Continued phone calls to the claims department yield the same response "They should have contact you within 2 weeks" which is now almost 12 weeks.

I purchased several Power Sentry surge protectors from Wal-Mart to protect household electronics. During a recent lightning storm, the surge protector that I had plugged into a grounded (according to electrician) and perfectly electrically wired outlet didn't work. I had a very nice TV and VCR plugged into this protector, both were burned out and no longer even turn on. So, I tried calling the number on the Power Sentry box to tell them because the Office Workstation Box says this device has 300,000 equipment warranties. So, I've dialed the number over 900 times and all I ever get is a busy signal. At this point, finally, I think something is very fishy here.

So, I looked up Power Sentry online and found lots of horror stories and complaints. I have now called Wal-Mart where I purchased the Power Sentry and alerted them to the possibility that these devices are defective and maybe the cause of house fires and destroying electronic equipment. I'm out $500 at least for the cost of my TV and VCR and the cost of the surge protectors unless I can get some satisfaction from Wal-Mart or Power Sentry. But I can't even get them on the phone. I have an electrician coming to see if any electrical damage was done as a result of the surge protector not working. If there is a class action suite against this company, I would like to be contacted so that I would get my losses replaced.

The insurance company has indicated they will be speaking with walmart and power sentry about the fire. They have also advised me to go after them myself for product liability.

Loss of payed for home, loss of almost all physical posessions. Loss of my wifes ability to go to school online ( she attands online university ) loss of sleep. Bad dreams and waking up every hour or so scared there's a fire.

i cut the outside breaker and ran inside the camper to see her stamping out the mattress pad heater which caught on fire under the covers. the pad was plugged into the surge protector as well as our tv set, which she said was buzzing.

the outcome was that it ruined our bed spread, our mattress heater $95.00, and a new surge protector $18.00. no circuit breaker or fuse ever blew, but it did fry the matress pad heater control and the surge protctor. i have kept both items as evidence with hopes of recieving some compensation.

Twice, within the past two years, I have lost expensive equipment that was plugged into a Power Sentry Surge Protector, Model number RS6, inspection 01/99 E128811. Less than two years ago lightening struck and the protector did not kick off, frying my expensive PA system. Thursday, Nov. 22nd, lightening struck again, frying my new laptop and new fax/copier/printer and again the protector did not kick off. My homeowners pays very little on such items. I firmly believe this company should be held completely responsible and reimburse people like myself for the equipment lost.

computer equipment, smoke damage, carpet, sub floor.

JUNE 24TH 2007 POWER SENTRY CAUGHT ON FIRE LUCKLY WE WERE HOME TO UNPLUG IT. I WANT TO KNOW WHAT CAUSED IT TO SUDDENLY CATCH ON FIRE.

THANKS Power Sentry !!!

If I had not been home, I believe my house would have burned to the ground. I was outside for approximately an hour or less. When I came into my house, I immediately saw and smelled smoke. In a panic, I started searching room to room trying to identify what was on fire. When I finally found the source, I was shocked to find a surge protector, Sentry Surge, smoking. The protector had one lamp plugged into it at the time and this lamp was not turned on. The lamp was plugged into the opposite end of the protector from where it was melting.

The surge protector melted the case and burned my carpet and a throw pillow that was nearby. My house still has a burnt smell. The model number is 289, E128811 and also attached is a UL label, 03/2M 31F8. I have attached pictures that shows the location of where the protector burned and it also shows that it was not the plug but rather in the core of the protector that burned. This is very dangerous and should be looked into!

carpet burned, house smells like an electrical fire now.

damage to my home computer.

I have had a pretty bad experience with with a Power Sentry Office Workstation Surge Protector. We had a power surge and the surge protector caught on fire. I am very thankful that we were home. I was in the next room - heard my computer make a terrible noise and then smelled the most awful burning smell. I rushed into the office and yanked the Power Sentry plug from the wall and put out the fire that had started in the carpeting beneath my desk.

We had an electrician check things out to make sure the wiring in the room was okay. He said the problem was not the wiring. It does not appear that my computer was damaged so the surge protector appears to have shut things down BUT I don't believe surge protectors are supposed to catch fire after they do their job!

I purchased this one at Walmart only a short while (approximately two weeks) before this occurred. It is called Office Workstation Surge Protector 3320 v3, the box claims the product has V3 Advanced Surge Technology which uses advanced surge protection components which have more surge absorption capacity and superior heat dissipation. I have contacted Power Sentry (a division of Fiskars) numerous times because I felt it was important that they know there could be a serious problem with this product. The contact person was a Wendy Collins. I left messages for her twice with no return call from her and then actually managed to speak to her in person after I called and spoke to the operator at Power Sentry who tracked her down and got her on the phone.

I explained to her that we weren't trying to recover any costs but that we were concerned about what might have happened had we not been in the house when this occurred. I often leave my computer on all day. Since we are on dial up I don't leave it connected to the internet but I generally leave it in sleep mode. I explained to her that the carpet had actually ignited after the surge protector caught on fire and that if there were others out there with the same problem that someone's home could burn down and/or someone could lose their life in a fire.

She gave me the usual corporate disclaimer that they were only responsible for repairing or replacing the product. I explained to her if that was my only concern then I would just return to item to Walmart and get a refund because I did not want a replacement unless someone from their company could assure me this would not happen again. She said she was sending a return address label with postage so they could test the surge protector and find out why this had occurred.

It is no surprise to me that I never received the return slip from her since she has been totally lax about returning calls, etc. It has now been almost two months since I last spoke with her and since nothing has happened I figure the best thing to do is to warn my friends in case they own one of these surge protectors or in case they need to purchase a surge protector. I have been advised to contact you as well. I have photographs of this product taken after it burned. I have also completed a complaint form with Consumer Product Safety Commission.

Bought Power Sentry Surge Protector from Home Depot. It has completely damaged my Laptop and I also lost valuable data. Total Loss of $25,000.

When bought- it had protection upto $100,000 as warranty from this company.

I am looking for contact information of thic company to file a claim.

I purchased several surge protectors in December of 2002 at the local Home Depot in Twin Falls. On the front it simply says Power Sentry, information found on back is: 12/01 E128811 / listed power tap / 31F8 / also listed as TVSS

On July 27, 2003, one of the surge protectors caught on fire. Flames were coming from one of the plug in receptecales.

Luckly we were home at the time. No major damage was done.

I called the local fire department on 7/31/03. They sent out 3 firemen to do an on site report. I will obtain the report this week. In our conversation, one of the fireman stated he had purchased the exact item and at Christmas time when his lights for the tree were plugged into it, the surge protector did not trip off, rather the breaker was tripped. I have also spoken with another friend, she had one do a melt down.

I would like to know of the surge protectors have been recalled, and if not, they should be checked out further. I do have more throughtout my house, which I will be taking back to Home Depot for replacements with another brand.