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This is apparently a company that
runs a lot of informercials that make some pretty snazzy claims.
Unfortunately, many of the computers it sells are Protevas.
Mark of Corsicana, TX, writes:
I placed an order with the video computer store after watching
their weekend infomercial. The order was placed on December
16,1999 and was to be recieved in two weeks. I placed an order
for a Cybermax AMD athlon 700 computer system, monitor, scanner,
and 80 software titles And as advertised free shipping and handling
plus deferred payments until April.
Well on January the 6th UPS delivered my monitor. Also within
5 to 7 days I would recieve all other components such as keyboard,
cpu, scanner, printer, software titles, and pc cam. During this
time period I was trying to contact a service representative
about my order. During the end of December through the whole
month of January I made calls everyday and could never get in
touch with someone with the company on the status of my order.
I made around 50 calls plus another 20 or so using thier 800
number. Finally around january 16th I talked with a lady (I
did not get her name). She told me they could not give me a
status on my order because they were unable to contact Cybermax.
Well for the next 2 weeks I still could not find out about my
order. So I cancelled and when I contacted "Diana,"
she told me I would have to send the monitor back via UPS at
my cost. I only recieved a monitor and nobody could tell me
about my order.
My credit account was charged and interest accrued for 2 months.
I sent the monitor back at a cost of $20.28. I felt it was unfair
for me to pay for shipping when it was free to begin with. Besides
they had not sent me the complete order.
This company advertises great things on tv but ...
Wayne of Parlin, NJ, writes:
I purchased a computer system from the Video Computer Store
on November 27,1999. I was told the delivery time was 2-4 weeks.
The delivery time was important. This was to be a Christmas
present for my son and was assured I would have it in 4 weeks.
It is now 7 weeks later and I still haven't received the computer.
I have called the 800 number on 3 occasions and was told they
would pass my concerns on and someone would contact me by phone;
this still hasn't happen. I have sent 3 e:mails to vcstore.com
between 12/25/99 - 1/8/2000. I received an e:mail from cherylq@vcstore.com.
on 1/8/2000
Listed is her reply to my e-mail:
Wayne-I am
very sorry-shipping has been closer to 4-5 weeks-you should
have been informed this upon ordering. We expect to be able
to shipthis model in the next week to 10 days. We apologize
for the delay and disappointment.
My son's Christmas was without his present. My decision on paying
their products was based on their commitment of the 2-4 week
delivery time. Seven weeks have passed and I am still without
the computer. I just received My credit card statement and I
was billed for the product on Dec 19,1999.
Larry of Galion, OH, got his computer but wonders who
had it before:
One day I was looking through my C: drive to delete things I
didn't need to free up some memory and I found pictures from
someone else's vacation. I bought this computer in 11/18/98.
They were advertising it to be brand new. The pictures I found
were put in in 1994.
This is a used computer and I paid $1,947 for this thing,then
to find out it isn't new. I called them 1/14/00 and the tech.
told me I would have to call the manager to report this. It
wasn't a toll free number. I asked the tech. if I was going
to have to pay for this call and she said yes. I told her that
I wasn't paying for it and they better call me. I never recieved
a call yet. I have had trouble with my modem and can't seem
to get any help from Proteva. Need advice on what to do. I thought
about telling them I want my money back and sending this used
computer back.I'll appreciate any advice you have to offer.
Walter of Brookline, MA, writes:
I purchased a Proteva mini tower from the VCS. They offered
ony year tech support 365 days a year and twenty four hours
a day in writing. I needed to re-format my hard drive. When
I reinstalled my software I found that there were no drivers
for the modem or sound card. The multimedia function was not
supported. I used the automated tech support line and while
I was given session numbers I have not been able to get support.
I was on hold for 90 mi0 1/30/00 and when I called back 1/31/00
there was an automated message stating that Monday and Tuesday
were the busiest days and asking me to call back after Wednesday.
I have sent two e-mails to tech support with no response.
I now have a very expensive word processor. I will have to replace
the modem, sound card and perhaps the DVD drive if I can not
get the appropriate drivers. The other problem was that they
offered $200 in rebates. While I followed their proceedure I
got no rebates.
Kelly of Fontana, WI:
I purchased a Proteva computer from the the Video Computer
Sstore (Computer Personalities) over the phone after seeing
their extensive tv ads for $1997. I received it in August of
1998 with all the "bells and whistles" as well as a 3 year extended
warranty.
Now in February of 2000, I have a cd rom drive that doesn't
work, the tech support number i have is disconnected, the Video
Computer Store gives me a number for tech support whose coverage
ended after 13 months, who in turn gave me another invalid number
to contact as well as a phone number that, at $2.19 per minute,
charged to my credit card Ii thought it was tech support) turned
out to be an "introductions" voice mail service.
Ii called Computer Personalities back and after 45 minutes of
being on hold I reached Maritza, who said she was just "taking
calls" because customer service was too busy and someone would
be back to me in 24 - 48 hours. Ha, ha, the run-around is getting
ridiculous.
I had just purchased and had express mailed (for $85) my turbo
tax home and business cd rom; when i tried to download it, i
discovered that my cd rom drive doesn't work -- all set to do
my taxes and file on-line with a computer that doesn't work,
and no help out there, even though it's still under warranty.
Kelly should quit wasting time on the phone. She can buy
a CD/ROM drive for $60 and anyone who's got a screwdriver can
install it.
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