Nvidia

My Dell XPS 1530m which has a Nvidia graphics card fried my computer. It was not cheap and I was never informed of any class action law suit despite being registered. I want it replaced. It was not cheap.

My husband purchased a Dell XPS laptop for me on Valentine's Day 2009. I started having screen problems in May 2011. It started with rainbow colors on the screen, then the white screen of death, and finally just a black screen all in a span of 4 months. We have just found out about the problems with this particular model laptop and the subsequent class action lawsuit, which closed March 2011. If Dell knew of all the problems with this laptop, why didn't they inform us or offer the extended warranty to us?

Even with the numerous phone calls between Dell and my husband and I, Dell still has not told us of the problems with these screens. They did emphatically tell me that they can assure me that my problem is not with the motherboard or video card and that I likely needed a new screen. Well, needless to say, a new screen did not resolve the problem. How can I bring action against Dell or try to join in the class action lawsuit? Dell should be told to stop selling this model until they resolve the issue with nvidia and overheating.

I have a 5yr old hp dv2125 with an nvidia geforce 6150 which exhibited display problems, no display specifically, during the first month. I had it repaired by HP and was able to use it for another 10 months. The issue reoccurred right after my warranty expired, so I brought it in to a local tech which cost me $150 for the repair. The issue got fixed when they replaced the graphics card with the same model. It worked for another 3 months and the no display issue reoccurred. We later found out that this was an issue with nvidia video cards. We gave it another shot and took it back to the technician which cost another $150. That's $300 which was less than this laptop's worth. They had the laptop at their facility for a while for burn tests saying that the laptop kept on failing them. I got it back after weeks and it worked fine after a few weeks. That was when I gave up on having it fixed.

Years later, we googled the issue and found out that there was a legal claim for this. Apparently all laptops with this video card were affected with the same no display issue. I called hp and was informed that the claim ended. But we were never notified, despite the fact that the laptop was registered and that hp had all our details. The announcement was released years after its purchase so there should be at least some attempt to reach affected customers. Otherwise, the claim should not have an expiration. HP also told me to retrieve the claim from Nvidia since it was the defective product but when I checked nvidia's site, the claim ended last March 2011. Can you please provide me the details on how I can go about this issue? Thank you.

I went to turn on the Dell XPS 17 M1530 one morning but the screen was black. I took it into a computer shop and they said the graphics card needed to be replaced. I just read the post about Nvidia's faulty graphic cards. I just paid $589.83 to have a new video card put in it because the GeForce 8700M GT went out. So are you saying that there's a lawsuit and you can file complaints about the faulty hardware? May I get refunded because I had the exact same graphics card placed back in the PC? I was completely unaware of this issue. Any information would be greatly appreciated!

I just read that Nvidia was found guilty on a class action lawsuit concerning damaged PCs. I had a new laptop that was ruined by a graphics card. I have a computer repair statement blaming problem on issues with Nvidia, laptop software Windows Vista, and HP laptop. I didn't know of the class action suit, and I want to join the action. I would like my laptop PC repaired or replaced.

I was a class member who submitted a claim in the NVIDIA GPU Lawsuit/Settlement. My Dell XPS M1530 was one of the models with the faulty NVIDIA video processors. This laptop cost me $1500 from Dell and the processor did go out which resulted in a totally black screen that doesn't light up or do anything when turned on. I filled out the claim form and submitted it online as soon as I found out about the lawsuit. I sent in documentation, called the number given for the settlement administrator 3 times, and wrote 2 follow-up letters to the settlement administrator. I have never received any communication back from the lawsuit or had my Dell laptop NVIDIA video processor replaced as they promised.

The lawyers and settlement administrator received a lot of money to repair/replace these laptops but they did not follow through with fixing mine. The NVIDIA settlement administrator never responded to any of my written documents, claim, or letters I wrote. What can I do to get this laptop fixed or replaced? The video processor was faulty and the Dell XPS M1530 was not a cheap laptop to buy. So basically, I'm out of laptop while the administrators and lawyers, ect. profit from the settlement and don't keep their end of the bargain. I was entitled to having the video processor replaced but they totally disregarded my claim form, my receipts for the Dell XPS M1530, and all my correspondence for replacement.

Failing Nvidia GPU chipset:

The reason for this issue is because the Nvidia GPU used in the majority of these cases are soldered to the mainboard using very weak unleaded solder and eventually with heat break away from the motherboard. The process of repairing them is what is called a "reflow" process. I do offer these services for $75 a laptop and offer a 30-day money back guarantee on my services. I would require you to ship the computer both ways also. I am an A+ Certified computer hardware technician with 5 years of experience in laptop GPU repair. You can reach me at ** if you are interested in this repair.

The display goes bad due to Nvidia graphic card. I have HP dv6599eo and it is my personal computer. Everything works very well, but there are no graphics-- only some bad colors.

I am using Windows 7. I talked to some experts about this problem. They said that I should replace with a new motherboard for my laptop, but it will cost a lot to me.

This is a copy of my email from the courts. I was left out with thousands of other of this lawsuit for lack of contact. On December 20, 2010, the Court issued Final Approval for The NVIDIAGPU Litigation. (See Docket Item No. **.)As this objection has been filed subsequent to the Courts issuance of Final Approval, the Court finds that Class Members objections should be properly directed to the Claims Administrator of the Settlement or to counsel for the respective parties.

(1) The Claims Administrator can be contacted at: Rosenthal & Company LLC75 Rowland Way, Suite 250Novato, and CA 94945 (2) Counsel for the respective parties can be contacted at: Class Counsel: Defendants: Jeff S. ** Robert P. ** LLP Orrick, Herrington & Sutcliffe LLP One California Plaza 405 Howard Street300 S. Grand Avenue, Suite 3900 San Francisco, CA94105

Date: 04/01/2011 04:47 PM Subject: NVIDIA GPU Litigation - Claim Inquiry (See Docket Item No. 319) (So it was presumed to be delivered.) I never received a postcard and have owned the same home for years. I guess the third party handling the claims did not following all the proper protocol. They said they only had to email the claimant about the settlement; no US mail follow up was required: Section 6.4 of the settlement states that Members of the Class shall receive direct notice from the Administrator either: (1) By US Mail, or (2)Email to be followed by US mail in the event notice is unsuccessful.

I guess when I did not get the email you should have notified me by mail? I will once again contact the courts and notify them that you the claims administrator has neglected to contact the class to file their claims. What will you do with all the funds from the Class that you don't have to pay out to the rightful claimants, why is it we have class actions when the class is not paid their share of the payout?

My HP just went out due to the GPU and I have been trying to get someone to fix it and was just told of this lawsuit. What can I do as my HP DV7 is only three years old and HP did not help direct me to this situation even after they were asked of it?

We have an NVIDIA graphics card (8400M) in our Sony laptop computer. We have had to get it replaced 3 times since this problem came to light. Now, the forth card is going on this same computer. The graphics card is now failing. It started with lines on the screens and then the gamma appears to go out of whack. If we continue to use this computer, it will fail after a while.

You published an article back in December ( http://www.consumeraffairs.com/news04/2010/10/nvidia-settles-faulty-processor-suit-dell-hp-compaq-mac.html).

Dissatisfied HP class member has created a new site (**) and obtained the Center for Class Action Fairness to seek fair remedy from the court.

We only have about a week before the filing so please hurry.

The ruling specifically states alike model will be the replacement, yet the information provided on the site appears to contradict this. It states that a Compaq CQ50 will be the replacement computer for HP/Compaq class computers. In one place, it states that this will be the only replacement; in another, it indicates it is a replacement for most models in the class. The court documentation clearly states that alike or similar replacement model will be provided. Well, not wanting to screw myself out of a decent computer, I decided to call them to question the replacement.

They were adamant that the judge had approved this Compaq computer. When questioned further as to where that was in the court ruling and documents, I was directed to more info on the site. Well, turns out the court documents seem to support the information we were initially given; that it should be alike or similar model. I'm not a rocket scientist, but tell me how a 15.6" Compaq would be similar to an HP DV9310US with a 17" screen and high-end audio? To me there is no similarity in the two.

I understand there is an issue with certain video graphic cards made by Nvidia. I don't know if my card is affected by this problem, but my screen display will not work, displays a blank screen, and I cannot use my laptop.

I just spent $120 for Windows 7 upgrade. All was working well for two weeks, then the screen suddenly went out during routine use.

I wish to be contacted, especially if there is a class action lawsuit against Nvidia. I have HP Pavilion dv6449us with Nvidia GeForce Go 6150 video graphic card with shared memory. I am in a clutch now, wasted money on new Windows, and no laptop to use.

Display does not work and the video card overheated.

I have heard of class action lawsuits against Asus and/or Nvidia for faulty graphics cards. I bought my laptop from Best Buy and it is an ASUS UX50V with a Nvidia GeForce G105M graphics card and I can't update the graphics card at all. It never has worked since I have had the computer and they keep asking me to send it in for repair without answering any of my questions or every attempting to listen to my problem.

I want to sue Nvidia, Asus, Best Buy, whoever is legally responsible for putting/selling me this defective graphics card without telling me/issuing a recall. I have had this computer for nearly 7 months trying to resolve this issue on my own but I guess it's time for some legal action. Please let me know if there is anything you could do to make this instance right. Thank you!

I purchased a laptop that had an 8400 graphics board in it manufactured by this company. Not only were all the drivers non-functional with the laptop since the time I had it, but the hardware was faulty as well. Because it is a HP laptop, neither company has ever had a solution to this problem. Furthermore I still suffer issues from their faulty drivers in yet another Hp computer.

The NVIDIA GeForce 8400M GT Graphic Card on my Sony Viao laptop (model VGN-FZ283BN) has failed twice in the two years following purchase. The device was purchased January 28. I purchased a three year extended warranty on the Sony notebook which has covered the cost of repairs each time. The inconvenience caused by this problem must not me overlooked as it has caused me much suffering.

On June 2, 2008, I purchase my Compaq Presario F700 Notebook PC. This completely crashed in Aug, 2010. When taking to a compute repair shop, I was told although it had the NVIDIA Chipset in, this was not under recall. The Motherboard went bad and this could be due to the Chipset. A thorough check was made on my laptop that declared it un-fixable except for a new motherboard. I understand that my warranty was up but feel there still should be some compensation for problem since this Chipset had problems since Nov. 2007. If there is a Class Action for this problem I would like to be included.

I have purchased 2 different GeForce 9500 gt 1Gb video cards and both burnt out within 6 months. No, I never overclocked them nor do I even know how. I am now high and dry without a video card for either of my PC's. I will never purchase another card from them again.

As many of other complaints, currently out of warranty, the graphics card forcing blue screen of death on HP Pavilion dv900 laptop which was the GeForce 8M series graphics card, which is giving a nvlddmkm.sys error and which is associated with the Nvidia graphics card. This resulted into a thousand dollars worth of an electronic device that cannot be used due to this error on NVIDIA's part

I bought a Dell XPS M1710 in July 2006 and in June 2009, a month before my warranty expired, my video card failed like others with artifacts on the main boot screen and would not display anything after boot screen. Dell replaced the card under warranty. Three months after the replacement, the supposedly new card failed. I called Dell and they told me that it was out of warranty, but I could purchase a new or refurbished card. I did not want to spend more than $450 so I spent hours looking through the web and found that others (many others) had this same problem and fixed it by baking the card. This did work which proves the bad solder joints, but only lasts for about 1-2 months at a time.

Now, being July 2010, I am fed up with everything and want Dell and NVidia to acknowledge the faulty design and replace this card with a new, working fault-free model.

My HP Pavillin Laptop graphic card went out and HP refused to fix the problem even though they are aware of the ever growing situation with the Nvidia 860 video card.

The Dell M1710 I have has an NVidia 7900 graphics card which has recently failed. The screen would blank out after booting windows. Doing some research online, I found that this is a common issue. Some claim it to be weak soldering, but it's not something I can say for certain.

Checking with Dell, I found that a repair job required a replacement to the motherboard, which I was told is integral with the graphics card. This is false, and a quick look on youtube can prove that. I asked them about it but they would not replace just the graphics card (the total quoted for the fix was in the neighborhood of 528.00 and involved refurbished parts.)

They eventually transferred me to their parts sales, which took some discussion before they looked up the cost of a supposed new card, which they wanted about 710.00 for.

As I mentioned, there are a lot of people coming up with similar problems with their 7900/7950 graphics cards. One of the biggest problem here is that there are no alternatives as the graphics cards were designed specifically for Dell laptops. From the experiences of others, replacing the card with another of a similar or same model will only result in the same problem occurring again not far down the road.

My XPS M1710 video card (a Nvidia 7950 GTX) died which has made the laptop unusable.

I am using NVIDIA 8400 graphics cards. Suddenly one day there were blue vertical lines on the display. I have returned some emails to NVIDIA authorized distributor but there is no response from them. I need to repair this card. Please help.

Video Display went bad. Lines appear on monitor. Makes it difficult to use computer.

The computer screen no longer displays any image. I cannot use the computer at all now. I lost all of my documents for school including several assignments, hours and hours of research and countless numbers of personal files.

The Nvidia graphic card causes overheat and fails the LCD 2 times. I have to buy the LCD with my own money. So please help.

I have this exact same thing happen and no one can help me. I have spent countless hours trying to get this fixed. I'm on Vista Home 64 bit using a NVIDIA GEforce 9800GT. I have had my system, which is higher end ($2500) for a little over a year and a half. I'm frustrated, tired out and can't stand to think I need to shell out more money for a graphics card when this one shouldn't have failed. It's a huge waste of time, money and stress because I can't find one person who will help me or stand up and claim responsibility.

The 8800M GTX card I ordered with my brand new Sager 9262 laptop (Jun-4-2008) came to grief on 3/1/2010. Even though the die problem was known and admitted to by Nvidia in August 2008, the first I knew of it was the day it died. After a simple search on-line, I came to several complaint sites and this site.

Now that the product warranty is now out of date by nine months, this now becomes my problem. Now my high performance desktop replacement laptop is a very large paperweight. It will cost me more in shipping and upgrading to a 9M card (one without admitted problems) than the unit is worth.

I have owned many laptops and this is the first one that died prior to being at least 5 years old and never operated above the recommended temperature and humidity. I have continuously monitored the units' temperatures and cleaned the heat exchangers at least once a month.

So once again, thank you Nvidia. I trusted your reputation as being the best GPU manufacturer at the time. Now thanks to your 'stealth release' of the 'problem' with the 8M series GPU's I no longer have a gaming laptop. Note: I could have bought three very adequate, non-gaming, laptops for the price I paid for this one.

I purchased a laptop in August of 2008 that suffered from the NVidia defect. At that time, the troubles with NVidia video cards were known by the manufacturer, but not by me because I was not issued any sort of warning prior to purchasing the computer. I am very upset that my computer was shipped to me by Dell with the knowledge that sometime within the next two years it would fail.

Because of the failure of my computer, I no longer have one to complete my school work on. It took me about a week to recover all my data from the computer, and after bringing it to a computer repair man, he said that it was not something that he could fix. I need a computer for school, this one was supposed to last me through college, but now it doesn't work, and I am going to have to spend money I was saving for school on another computer.

My Dell Vostro 1400 Laptop was working yesterday, but today when I turned it on, it will no longer boot up and gives me a blank screen. On further investigation of the issue, I've found that Dell was aware of such a problem happening and extended their warranty on such occasions, instead of a product recall. I spoke to Dell today and they said that they were aware of the issue and would replace it free of charge, booking an engineer to come out tomorrow. However, they then called me back and told me that my laptop is three months out of the extended warranty and therefore I will have to pay $400 for repair! I can get a new laptop for that!

This is not practical for me at the moment as I'm out of work. This is no fault of mine and an issue that Dell has been aware of for a long time! I don't know what to do as my laptop is a large part of my life as I use it to search for jobs and such! They want me to pay $400 to fix it even though it is only just out of warranty and they have known about the issue for a long time and have never issued a recall of the product!

I have a Dell latitude d630 that has a Nvidia Gforce video card that is overheating and now my computer will not work. It turns on but the screen is completely messed up. I was told it was a problem with the video card and after further research realized this is a major problem with these video cards and think something should be done to fix these. There are a lot of people who are being affected by these problem with video cards.

My computer has randomly crashed since the day I got it. Finally, it just quit booting and just beeps when I try to turn it on and does nothing more. I had every picture of my kids since the day they were born on my laptop and am not sure how to get them back off from there. I don't have the means to buy a new video card and need my laptop as I am going to college online.

Dell Inspiron XPS M1710 video card. The first time the NVIDIA GeForce 7900 GS video card started having some weird artifact at boot. I could not boot. Dell replaced the card since I was still under warranty. 6 months later the replacement video card is dead. A black display is all I get. Unfortunately my warranty ended 5 months ago and now I have a very expensive paper weight. Who can afford to replace video card at $500.00 a pop every few months with used or refurbish card? A complete recall should be done by either replacing the card with one that does not carry this defect or a total laptop replacement.

The graphics card over heats and completely shut down my system and doesn't work. I at first experienced periodic crashes and lines on the screen until eventually it stopped working altogether. Now I do have a warranty with HP still so they are planning on replacing it with the same faulty chip that overheats so I will have to replace my laptop that I paid 2,000 dollars for in a short order of time. Their are millions of people with this same problem across multiple platforms yet no one wants to give refunds.

Problem many DEFECTIVE Nvidia 7900 series notebook graphics cards in DELL laptops. In this case i have an Nvidia 7950 GeForce Go GTX 512mb card. The problem is that the laptop now won't start windows and when boots has vertical lines on the screen. This problem occurs due to the high temperatures of the graphics card and then cooling down causing micro-fissures, small cracks in solder joints affecting connectivity between components and the PCB. DELL should admit responsibility or NVidia and have all cards recalled and a suitable replacement put forward for their customers! ATI don't seem to have this problem or Intel, only Nvidia cards. Perhaps their manufacturing process needs to looked at for Quality assurance!

the video screen on the computer is unable to display anything or at times displaying a number of colored lines across the screen.

My video card fried my HP motherboard three months out of warranty. They have not been helpful in the slightest even though most other models were listed as faulty with the same system

Graphics card glue melted and fried the chip - need to replace whole motherboard because of problem. Nobody at HP will stand behind the problem. This happened about one week after warranty.

I have an Acer laptop with a NVIDIA 8400M G graphics card. I have downloaded all appropriate updates and keep getting error message (after screen blanks out) that the graphics card has quit working and recovered. This happens frequently. It has occurred with Windows Vista with one error type and now after upgrading to Windows 7, there is the same symptoms, but a different error message. I cannot find any solutions for this issue. Who we purchased this laptop from will not honor the extended warranty and I am getting no help from Acer or NVIDIA.

My laptop video card had to be replaced after 15 months it was an 8700M Nivdia and it cost me over 400.00 dollars

The nVidia 8M series graphicHols card installed in my top-of-the-line HP notebook has failed 16 months after purchasing it directly from HP. The screen only displays 100s of multi-colored lines. HP has refused to replace the video card and/or motherboard because the laptop is 4 months out of warranty unless I pay $400 for the service.

I have a Fujitsu siemens Amilo. The screen randomly makes lines and or swiches of. sometimes stalling the mechine. The problem has been looked at by the agents, who quoted R13000 ($1800 US) to fix it. Based on what your saing, I am convinced it is the graphics card, that just so happens to be a Nvidia.

I bought a laptop with one of their graphics cards. It is a gforce8m series and it overheats and messes up all the time

I bought an HP laptop in May of 2008. Just after the warranty expired, the graphics card failed. I have since discovered that the card (Nvidia GeForce 8600M GS series)has had many problems. Both Nvidia and HP refuse to repair unless I pay. Because Nvidia has acknowledged problems with this card, they should be held responsible for repairing these defective units. $1500 laptop rendered useless. $400 cost to repair if I choose to pay.

Nvidia Quadro FX Go 1400 card failed 2 months out of warranty

Without warning my graphics card failed, causing colored lines to fill my screen. I use the 8m series of nvidia cards and this is actually the second time his has occurred on the same pc. The first was within a year of owning the pc and was repaired due to being under warranty. This time however, I appear to be on my own.

nvidia 8600m gs graphics card imminent failure due to manufacture problems in the graphics card in my hp dv9548us computer have looked it up and it is a rising problem among many computers with this graphics card please help

I have Dell Precision M90 and the GPU overheated and is not functioning any more. Dell refuses to services it since it is out warranty. Nvidia denies the heating problems. My dad's Nvidia just died last week.

I have a Nvidia GeForce 8M series graphics card. I've only had my computer for two years and it can no longer be used because of problems with this graphics card. I believe that it has failed prematurely.

My Acer Aspire laptop, all of 1.5 years old, suddenly has no display. Upon doing some research, I realized that the issue is the video card (nVidia GEForce 8400M) which has been experiencing high failure rates. I have no recourse, as my laptop is out of warranty. One and a half years is unacceptable-I have a laptop (the one I replaced with the dead one) that is easily 2+ years older and is still working!

My notebook (Asus G2S) is using nVidia's 8600M (nVidia 8M serious) and the screen is failing me by white-washing the screen and making my notebook not function.

A month after purchasing a new computer (Gateway/AMD Quad-core, 6GB, 64-bit OS, Windows Vista), I decided to upgrade my graphics card to a Nvidia Geforce 9800 GT. From the very beginning I started getting the dreaded "nvlldmkm" display driver error message, even after updating with numerous Nvidia drivers. The current driver version is 186.18, which continues to randomly fail. According to the online forums I've read and multiple calls to Nviidia's tech support, there's no known remedy to this driver problem. Apparently it's a well known compatibility issue between Windows Vista and Nvidia's drivers, yet Nvidia continues to sell their product as Vista compatible.

I basically have the same laptop in the second model, but the graphics card keeps failing, and this is a known problem by Nvidia but Sony wont fix it for free and are asking for 500! No laptop for 2 days, spend 48hours trying to figure out the problem, all my work was on the laptop so at 1st was scarred it got wiped! many problems!

I have a a Hp Dv2500t Customizible notebook which i purchased in July2007 with an added option of Nvidia 8M series graphics card. Since last month my laptop display has gone. It started with sudden restarts of my laptop. Upon restart, i would see my boot up screen split up in to 6 - 8 sections with multiple lines. This process became frequent with time and now my laptop no longer starts up.

I researched on the net and found that millions of people are affected because of this and that this is a problem with Nvidia. Nvidia themselves acknowledged it and said they'll keep 150 to 200 millions to get the affected PC's repaired.

I contacted HP customer support for getting mine repaied as well. I was out of the standard warranty but i explained to the customer service rep that this is a genuine problem with the 8m series of graphics card and HP should cover the cost of the repairs. The rep said that they do have a limited extension of warranty for this very issue. When he looked up my model/serial combination, he said that my laptop does not qualify for that extension in warranty.

When i have the same graphics card as with other laptop and the problem ois the same, how can they say that i do not qualify. Plus i had configured my laptop to add in the graphic card. I spent many calls with the HP customer support but they wouldnt agree to that my problem was the same as the other people. I'm very disappointed with HP. They are asking me to shell out $400 to get it repaired. So basically i have to shell out for nvidia's issue.

Issues with the Nvidia GeForce 8M Series graphics processing unit. Over the past 5 months I've been having seemingly random instances where the screen becomes difficult, if not impossible to read, then my laptop (Dell Inspiron 1520) decides to shut down. Other times I recieve the 'blue screen of death' But instead of being crisp and clean the image is horribly distorted.

I've tried using a variety of updates for my video card, going from the factory default and trying each and every one of them, I've researched methods out there that help modify updates for the same video card, but for a different OS (I use Vista, I'm running an XP update for my video card) and that seems to help. The rate of errors has dropped off to only 3 or 4 a day from 8 to 10.

Went to www.techsupportforum.com recently because I was at wits end trying to figure out the issue. Was sent to and to put it mildly, became furious. Perviously I respected NVIDA, I liked their cards, low heat output nice size. But not bothering to notify people that there is an issue with the video card is plain wrong. Honestly, if it is possible to put in ATI into my laptop I will, just to get rid of this damaged video card.

my laptop 8600 m gs card is defected and does not work. i am a graphic designer and am losing business on a daily basis

Nvidia GeoForce 8600 video card failed in 18 month old laptop. unable to use laptop pc except in default VGA mode. No software depending on Geoforce driver will run. Laptop locks up when Nvidia driver enabled.

I own a Sony Vaio laptop equipped with a Nvidia 8m series graphics card, and t just went down and never worked again since a week ago. Sony tech support said the graphics card burned and that it was a common damage in that series and the repair was about US$700.

The nvidia graphics card model:

Nvidia Geforce 8400M GT and Geforce 8400M GS were included with our Sony and Dell laptops respectively. Both GPU units are having overheating problems.

Not able to work on the laptop, unable to do school projects, parts of laptop components risked melting. Risk of burn.

My HP laptop DV 9500 (bought in Nov 2008) is equipped with nVIDIA video card M8600GS. My laptop is a year old and today all of sudden my screen stopped displaying. I took it to the service center and they reloaded the bias. It worked. After 2 days, colored lines appeared in my screen and my computer shutdown again. Now it is not booting. Looks like the bias software should be reloaded again. I checked on net and found it is due to nVIDIA cards and there is no fix for it. Now I am unable to use the laptop which was bought for $1350. The service center is asking me to replace the mother board which costs Rs 30,000 INR. Well this is no solution and I am pretty dissapointed with the HP service and nVIDIA when there is no fault of mine

I bought HP Pavilion DV9500 for $1350 in Nov 2008. The laptop was purchased in US. Now my laptop has stopped booting due to the problem with nVIDIA chipset. HP Service center is asking me to replace the mother board. It costs Rs 30000 INR in India. Moreover the service center guys are stating they dont support this model in India so I have to take it back to US. This is total nonsence. If HP is claiming world wide service, why not in India? Moverover the problem with nVIDIA cards was publicly declared. Why didnt they call back the products and replaced it? Now the only option that I have is to buy a new one as this old one is useless. I have to shed $11350 again.

I'm using LG laptop 15.4. My graphic card is Nvidia Geforce 8600gs. First, I got same problem which you mentioned in July, 2008. And LG was changing my graphic card. But, after 2 weeks, I got same problem again and again. So, the problem was repeated 3 times. After changing 3 times. Until March, 2009, there was no problem. But, a few days ago, I have gotten same problem. LG, they still tried to hide the real problem.

I'm writing my thesis in graduate school. But, I can't write my thesis now. Because, my research materials are in my laptop. I hate their moral hazard, I mean LG and Nvidia. I really want to do legal processing, if I have money. Their hiding is really disgusting.

Video card (nvidia 8500GT) was replaced by HP in 11/2008 with the same video card, which is again givin me problems! Overheating, lockups, BSOD, and no video input to the monitor! My warranty expires in 24 days and they tell me I don't qualify for the extended warranty under the lawsuit because my computer is not listed as a qualifying unit (HP Slimline s3430f.)

This PC is my only PC that I use for work. Once it's down, I have to fork out another $2000 to get a similar computer (quadcore/4GB RAM).

I have a HP Pavillion DV9500 series and have the suspect Nvidia card. I have contacted the HP customer services but only got a reply basically askign me to contact out of warranty claims. They will not accept any liability.

Dell sells the Vostro 1400 with the Nvidia graphics processing unit problem. Typically manifests itself by the video screen on the computer either being unable to display anything or displaying a number of colored lines across the screen.

500-1000 usd for new computer

5 days ago my laptop went dead, displaying horizontal flashy lines across the screen and can't boot to Vista anymore. Checked with HP online chat and advised to send it to BestBuy for diagnostics (~US$100). Checked out the forum and found a lot of people sharing the similar issue. Hate to pay another $300-400 to fix the motherboard knowing that it's not a permanent fix.

I bought a Fujitsu-Siemens xi2428 laptop bearing the Nvidia 8600m GS chipset. From 7 months of using it, the display suddenly comes up with artifacts across the screen and ultimately unable to display anything or stripes across screen during startup. There is no other possible way to fix this except for uninstalling the chipset. Replaced the motherboard under warranty and the same exact problem comes barely after 3 months of usage. I felt cheated for spending so much on a product that has been known to be defected.

I planned to use this laptop for several years but since knowing this defect, looks like I have to spend more money to buy either a new laptop or desktop.

I purchased the HP Pavillion tx1000 less than two years ago. The basic symptoms described by many began. The screen shuts down, after lines or a foggy fading down. Then, my computer will not work at all. I called tech support at HP, and was informed of the recall, then transferred to someone who asked me to run diagnostics, which failed-as the computer shut down, and then I was told that a mistake was made and that my computer was not actually recalled and that HP would fix it, so long as I gave them more money. My independant research informed me of the ongoing issues with the graphics card which HP and nVidia are refusing responsibility for. What are my options here?

I am still paying for this computer. I use it in my livelihood as an author and I have wasted several hours, a valuable resource, fighting for the basic rights of a consumer. I feel cheated, disrespected and naive to have invested over a thousand dollars into companies that are willing to sell products they KNOW are defective. It is not right. I am sick, physically, to think that I must continue paying for a product the companies know are faulty. Cheated, I feel sickeningly cheated.

15 month old laptop out of warranty with geforce 8400 Nvidia graphics card burnt out.

HP are refusing to repair laptop even though this is a known fault and they should have recalled these laptops

I do not have the Nvidia GeForce 8M Series card in my laptop, but I am experiencing the exact same problems. My laptop, HP dv9220us, contains the Nvidia GeForce Go 7600 card and I have experienced a blank display twice in the past 6 weeks.

The first occurrence I sent the laptop for repair. Now, a little over a month later I am having the same problem.

I purchased an Acer Aspire 5920-6128 notebook that is equiped with an nvidia geforce 8600m gs from Staples on January 23, 2009. The notebook was manufactured in March of 2008. I am just wondering if the nvidia gpu in my notebook is included in the lawsuit against nvidia for faulty gpus? Staple's assured me that this notebook was not a returned product nor is it refurbished. They said I was the first owner of this particular notebook. I have been using the notebook for almost 2 weeks with no problems so far.

I have read online reports that nvidia's 8xxxM series gpus have an unusually high failure rate. This worries me as I didn't purchase Staples 2 year extended warranty plan for $100. The notebook does come with a 1 year warranty from Acer. I am still eligable to buy Staples extended warranty but I am unsure if I should do so. Why should I spend another $100 on a problem that is nvidia's and not mine. I do realize that the extended warranty would also cover other components of the notebook. Your feedback would be greatly appreciated on as to what I should do if this nvidia gpu happens to fail on me. Thanks

I have a HP dv9500 laptop with a build in nvidia Gefore 8M mobile GPU, and its just started failing this week. It continues to stall out giving me lines or a while screen of artefacts before a full system crash. The comp is 1.5 years old and was bought at costco, so i have no more warranty. As i understand it this is a know issue and nvidia has not recalled the cards yet.

The laptop cost me about 1500 USD plus tax. Not to mention the data/pictures/documents i will loose if i cant recover them.

Iam so upset with Nvidia. I just google about problems with Nvidia Grafic Crad on loptops that people had it and I was suprised. I paid almost $1700.00 for my loptop HP DV9000 ... After 1.5 year I can not use it becouse my grafic card is not working properly. I can not belive this....

I just said I paid 1700.00 and I can not use it for nothing

Well my laptop has a go 7900 gtx graphics card and one day all of a sudden i saw sudden dotted lines. than eventually my whole computer shutdown and does not even start anymore. I noticed many other people have had the same exact problem, and i believe there is a recall on these graphics card.

My $3000 laptop is now worthless, I had alot of invoices and other documents saved on the computer.

I have a HP dv9500 with a 8600M GS graphics card that I purchased in August of 2007. It finally succumbed to the problems of overheating today. I called HP and they refused to help me until I fronted money because my warranty had expired. I even explained that I knew what was wrong but the CSR said that I had to buy an extended warranty in order for a HP technician to diagnose the problem. Frustrated, I hung up.

Ultimately, this is nVidia's fault for making a graphics chip that is faulty and they won't do anything about it. It's a shame because I spent $2000 on a laptop that had received good reviews. I might have to go with ATI from now on and maybe even a different computer manufacturer If there is a lawsuit, I want in. I DID NOT spend money on a laptop to die in 1 year. I was expecting to get at least 3 years out of this laptop that is now just a brick on my desk.

I am using a DELL Vostro 1400 series notebook with NVIDIA GeForce 8400M GPU. Suddenly, while browsing i observed some weird behavior with the display.

The display screen showed me some unknown/unwanted characters and none of the keys were responding. The complete screen was full of such colorful garbage characters. I had to turn the notebook off.

HP dv2500 Laptop, A coupla months out of warranty, Overheating flaw in the Nvidia GPU, and now the system won't boot, display is full of garbage when switched on. This seems to be a recurring theme.

$1400 laptop is now a paperweight. Quoted $700 for a replacement mainboard, that will have the same GPU weakness. agh.. I don't wanna think about the programs and data on this system.

Even though it was nVidia's faulty chip that caused my computer to stop functioning properly, it was HP's mistake to sell computers to consumers without properly checking them to see if they met standards. Now HP makes it a battle for the consumer to get any help at all. Instead of dealing with the situation professionally and politely, HP is hiding behind the fact that nVidia didn't release all of the names of the chipsets affected by this. HP tries first to trick the consumer into paying for the repair, and only after calling back and insisting five times or more will they consider taking a look at your computer to see if your computer problems stem from a faaulty GPU.

I use my computer for school. I was without my computer for three weeks at a critical time in my classes (finals). Also, I do not have wads of money to throw away on new computers. My computer was less than 2 years old, and HP acted as if this was a reasonable time span for a computer. My computer cost $900+. So I am out a working computer and out $900+ to get a new one. I might have to withdraw from school (I take all my classes online).

Ordered an inspiron 1420 laptop with relatively high specs which included an Nvidia 8M Graphics chip. Nvidia has come out publicly and said as of August 2008 that the chips in the dell inspiron 1420 are faulty. Dell refuses to recall the product and replace the chip. Instead they are waiting for customers laptops to start completely malfunctioning before they replace the component, leaving some consumers out of their warranty.

I am not getting what i paid for plain and simple. If the company that makes the part says it is defective, the computer maker must replace it. I paid for a chip with certain rated performance. The defect prevents it from fully achieving that performance, therefoore i am not getting the product that was described.

Almost every startup, the computer screen is filled with colored lines and dots.

Computer is expensive and I have to restart it manually almost every time I power it up. I'm afraid this might damage the hard drive if this continues.

In fact all of the signs from reading posts on failing graphics cards indicated quite clearly what the hardware culprit was. My 8600M graphics chip, on a laptop whose warranty is set to expire in less than one month. Thankfully it failed within warranty but what happens to my girlfriend and all other owners of notebooks with these rapidly failing chips, what happens when their graphics chips fail after their warranties have run out? Why hasn't NVIDIA or HP put out a recall or extended warranty on machines with these chips like Apple and Dell have done?

5 wasted hours of my weekend and 10 days of productivity on my video and photo editing machine during a big project. Had their been a recall I could have scheduled to have this replaced when I didn't need to use the machine.

I had bought a computer Dell Inspiron 9400 in Ireland, and few months later I had a problem on the screen due to the graphic card model Nvidia Geforce Go 7900Gs, which presents several strange characters on the DOS mode and some stripes on the screen when on windows. I have to run my computer without the graphic card installed in order to use it.

The same problem happened to several other customers, which means lack of quality in the Nvidia products.

I lost some email from my company colleagues demanding work activity information, for a month due to this problem.

I have an Nvidia 8600M GS graphics card on an HP Pavilion dv9500 laptop. After updating the driver software through Windows Update yesterday, I got the dreaded display driver error and after doing two hard reboots the screen is now split horizontally and will not boot unless in safe mode. NOTHING so far has worked.

Doing research has shown that this is not an isolated problem and that thousands of people are experiencing it.
Let's just say it's a good thing I finally got a full-time job and that I no longer have to freelance and use that laptop as my primary business computer. Emotional impact has been severe. All of my artwork is stored on that computer.

Bought model dv9207us in May 2007. GPU: nVidia GeForce Go 7600 June 2007 it had a wireless connection problem; HP promptly replaced the motherboard. October 2008 screen died. I called tech support and asked to have it repaired for free since it was so close to the end of its warranty. Of course, I was to no.

Then spoke to the complaint department. Was told that since it was 100 days out of warranty there is nothing they could do. At the time, I did not know that there was a bigger problem with the nVidia GPU. The comment I received from the complaint department rep was these things happen. Fine corporate attitude!

I now have a useless $800 laptop.

Yet another affected HP Pavilion Laptop, the Nvidia chipset is clearly the issue, it has been noted by Nvida to be a problem but HP refuses to acknowledge the issue. I Have a black screen on my dv9535nr which has the Nvidia 8600M video chipset in the system.

I no longer have a $1300 computer to work with, the screen is completely black and HP wants me to pay them $389 to replace the defective board with another defective board that will crash on me in another year no doubt!

I bought a HP Pavilion notebook model number DV8300 with a Nvidia Geforce Go 7600 graphics card and an Intel processor in August 2006. Now I'm having the same problems with my computer as many other consumers--green and orange lines on start-up on the screen and then the computer displays a black screen. My computer is not part of the NVIDIA recall, but it's clear that my computer is having the same problem as the DV6000 and DV9000 models. HP and NVIDIA are not being honest about the extent of the damage they've done.

Loss of access to files and I can no longer work from home.

I have a Dell Inspiron 9400 Laptop with an NVidia Geoforce graphics card. The card went bad last week and the replacement part is back ordered for at least two weeks. This is a known problem since at least August 2008, but they weren't telling anyone.

I have a 100% unusuable laptop that cost me $2000 and has over $5000 of programs and data in it -- Dell is literally nonresponsive, product is on back order. They are not fulfilling the service agreement I purchased. They need to replace the part or the computer.

NVIDIA GeForce 8400M GS card installed in my Dell XPS M1330 is defective - Laptop out of warranty

Paid $1700 one year ago and laptop crashes and doesn't work. Laptop shows vertical colored lines on screen, classic indication of defect GeForce card.

I have an HP Pavillion DV0700 and it comes with the faulty nvidia 8600m series onboard video card. Display suddenly crashed and there is no fix unfortunately.

Loss of work, business and important files and documents for they are stored in my laptop.

My nVidia Go GeForce 8600m GT Graphics Card in my Dell Vostro 1500 notebook suddenly died exactly 1 week after the warranty on my laptop computer ran out. I was switching to an external monitor and as I pressed the button the screen went dead and has been dead since.

I am no longer able to use my laptop as the screen or any external monitor will not work and I cannot find the graphics card for sale anywhere and even DELL no longer use this graphics card in the newer models of my laptop.

I purchased my HP laptop in Aug 2007. The video card was a Nvidia GeForce 8400M GS and it crashed on 19th Sep, the weekend before my 2 big midterms and it really [upset] me. I tried reinstalling the driver as well as the whole OS but it didn't work. I can't see the screen clearly though anything except this worked perfectly.

I didn't realize it was such a widespread problem till one of my friends googled out this NVIDIA news for me. I now have a useless computer though all my stuff is stored in it. I have to purchase a new one to deal with my school work and I can't believe that neither HP or NVIDIA has done anything to provide an answer to their customers.

I purchased an HP laptop in Feb 2007. The video card was a Nvidia G Force 7600. The system board crashed August 2008. The symptoms were typical of the Nvidia Defective chip problem even though its a 7600. Before the GPU fails entirely, it will have trouble detecting a network. This is what happened to my laptop starting in July but I wasnt aware of the Nvidia problem. I contacted HP and they charged me 431.00 to replace the system board. They would not give me the free repair since they claim my chip wasnt included. Nvidia has not been forthcoming in regard to which chips are affected.

I believe it is more widespread and includes the 6,7,8 and 9 series. If this became public it would probably bankrupt Nvidia and cause financial disaster for the OEMs. I think they may do repairs on a case by case basis if the comsumer threatens legal action.

Anyway, one hour after getting my laptop back, it crashed again. They either did not replace the system board as they claimed, or they installed ANOTHER defective chip. I am going to report this incident to my states Attorney General. Something needs to be done. A warranty implies that the product is in excellent working condition. These laptops were sold with defective parts. This is consumer fraud. I want my money back

I purchased a Vostro1400 Laptop with 2 GB RAM and Nvidia Geforce 8400m GS from DELL computers. However, due to a hardware defect in the creation of Nvidia's 8000 series graphics cards, my card overheated and destroyed itself. Now, my laptop is useless since the card was attached to the motherboard.

The graphics card burned out, making the entire motherboard useless. This means my entire laptop is now nonfunctional, and motherboard repairs run into several hundred dollars - and that's not even considering the hundreds more I have to shell out to purchase the replacement motherboard.

MacBook Pro with nVidia 8600M GT failed in 1 year, 3 months.

$1000 to replace the logic board since I don't have AppleCare. But this is seems to be a manufacturing defect stemming from the nVidia problem reported on your site.

I have problems with my laptop. I just had read about this kind of problem and it said NVDIA chip problem. I have multiple images in my screen and multiple colored lines. How can i possibly find a solution to this problem?

multiple images multiple colored lines in the screen

I own an Alienware laptop with an Nvidia Geforce 6600GO that died about a year after purchase. I was not aware of the increasing failure rate of their video cards at the time, and if i was i would have bought a longer warranty or chose a diffrent brand of gpu or possibly not purchased one at all. Many OEMs have acknowledged the problem and are allowing extended warranties. Some of these companies are Dell, Hp, and many other leading computer companies. Dell owns Alienware, and yet Alienware isnt extending their warranties. Most of the fault is on Nvidia, They have done everything to try and not be held accountable, and they still have not released the specifics on this plague of faulty products.

Since i only paid for a 1 year warranty, Alienware will no longer replace the video card, therefore i am stuck with the option of having a useless laptop or shelling out more money for a video card that could be just as defective.

My HP laptop computer became useless 1 month after the warranty expired. It appears to be due to a defect in the nvidia graphics card which has been aknowledged by nvidia. Yet, there has been no attempt to recall the product or otherwise rectify this situation.

A $1400 laptop is useless only 13 months after purchase. I subsequently purchased a replacement prior to Nvidia disclosing the issue with its graphic cards.

I have an HP dv2313cl purchased in June 07. It died Sunday (8-8-17-08) of the video problems recently brought out.It is under Mfg. 2 yr. warranty.

I spent over an hour on the phone with Costco and another 1/2 hour with HP. Neither party mentioned Nvidia or the video card as the problem. I found it only after googling for HP laptop failure rate, then Nvidia bad chips.

We want a refund from Costco and they can do whatever they want with their piece of junk.

I am without a PC, supposed to be fixed, but who knows. The government won't force Nvidia to come clean with the truth and apparently doesn't seem to care how many PCs this major problem will affect. It is clearly time to force the heavy hand of the U.S. government down on Nvidia and force them to accept returns and refund customers of their junk they sold.

Why is Nvidia, HP, Dell, others being allowed to get away with this and lie to the general public?

I have purchased a Dell Inspiron 1420 in May 2008. O july Dell and NVidia anounced that all systems loaded with the graphic cards called G84s and G86s are faulty and may couse serious thermal issues and even permanent damages to desktops and laptops.

My Dell laptop has a G86s GPU. Dell released a software (BIOS) that was supposed to stop the problem. This software forces the system fan to run non-stop keeping the chips ans system cards under safe temperatures... But it does NOT solve the problem. Plus, its creates a new and constant battery demand, resulting in a significant decrease on the battery life.

Now, Dell has decided to extend the warranty for this systems on one year. Again, this DOES NOT fix the problem and gives Dell's custumers the feeling that the issue is not there.

What they should do is give the owners of those systems a replacement for that faulty GPU. NVidia has informed that All newly manufactured products and all products currently shipping in volume have a different and more robust material set. Well, I the new custumers have right to own a safe and good product for the money they've paid... Why shouldn't I?

Dell refuses to replace my faulty GPU and informs that they will only enforce the warranty for this kind of action if/when my GPU stops working and IF I'm still under my warranties policies by then!

Thats unaceptable! I don't want to wait 2 year to see what happens to my laptop. And buying a new one within 2-3 years is not in my plans.

The Nvidia graphics cards in all Macbook Pro models have the same defect that other manufacturers like HP or Dell have been using, but Apple is not doing anything.

http://apcmag.com/nvidia_disaster_thousands_of_gpus_faulty.htm

These other manufacturers have extended the warranties on their laptops carrying these GPUs.

Potentially my MBP will need to have the logice board replaced to fix the issue which is very expensive.

I currently have a affected/failing Nvidia 8600GT GPU installed in my Mac Book Pro

My brand new xps laptop that i bought december 2007 started having problems in july 2008. first problem tha memory module had to be replaced because it crashed. the second problem started right after that with Dell to replace my mother board due to a defective graphics card (nvidia 8 series).

the problem happened not even a week later when they had to come back and replace my motherboard again because of a defective motherboard. (again?). how many more times will this happen to me. now that i have read that nvidia has acknowledge the faulty graphics card i am surprised that dell has done nothing to replace mine with one that will not fail because of faulty materials.

loss of time , especially when it come to work. downtime for me signifies monies lost.

I own a Macbook pro 15. the system is 2 months old and unfortunately has the Nvidia 8600 GPU inside. I have been experiencing heat issues as well as graphic issues such as vertical lines. It seems that unless apple/nvidia actually confirm the defect I am stuck continually sending my system to Apple for repairs, being left without a laptop, which is my primary system, and even though it returns in working condition they are still simply replacing a defective GPU with a new, yet still defective GPU.

nvidia ge 8M series video card in my Apple.

$2500 apple time bomb. video card set to implode...

I have the 8M Series video card that is known by the company to be defective. They have chosen to take a wait and see how many of the product will be returned before the warranty is up attitude, instead of fixing the known problem. My warranty has ran out, so when my video card goes out, and it will and they know it, I will have to pay the full price for the known defective produt to be replaced.

It is going to cost me almost as much to replace the defective video card as it will to purchase a new system. That is if I can even find anyone in my area that will do it. I live in a very small town, and have extremely limited resources here. I will likely have to send it off which will cost even more.

About 3 years ago, I was laptop shopping for college. I wanted something I could game on as well. I read a lot of reviews and Alienware seemed like a good bet to be a functional school laptop, but also something I could run some games on.

I bought the m5500. It has a Nvidia GeForce Go 7600. The laptop overheats like crazy. It actually burns your skin if you touch the plastic. I ended up purchasing a cooling fan for underneath the computer.

In the time I have owned my computer, I have had to replace my video card 3 times. The latest replacement came in January. It just broke again yesterday.

The last time I had to replace it, I took the card to Fed Ex to be sent back. Fed Ex lost the package somehow. Alienware refused to send me a new card, despite the fact that I was under warranty, accusing me of trying to scam them. When I was finally able to speak to one of the company's higher-ups, he flat out told me he did not care. It was a four month ordeal. I ended up paying a few hundred bucks for a new one.

As I said, the new one got here in January, and is now broken. I called Alienware yesterday to see what could be done, and the support guy told me he shouldn't even be talking to me because I was no longer under warranty. He said I could purchase a new card from the company.

Further research has pointed out that Nvidia has acknowledged an issue with their mobile cards. Dell and HP have issued BIOS updates to make the fan turn on sooner to keep the GPU cooled. Alienware has done nothing except try to sell me a new card.

Many of you may point out that I never should have purchased an Alienware to begin with. I should have built a desktop, yes. I was under the impression, as a 17 year old about to go to college, that I HAD to have a laptop because I would use it in class and such. So, I decided to go with Alienware for their reputation.

Well, I never should have done that. My story serves no purpose other than as a consumer warning. If you are looking to buy a computer that can do laptop stuff as well as game, look elsewhere. Alienware has been nothing but a headache. I hope I can save someone from making this mistake. Thank you all for reading.

-Ryan

I am one of millions of individuals with nVidia graphic chipsets in a Dell Vostro 1500. As soon as my warranty was up, Dell wanted to charge me just to talk to someone and although my laptop doesn't show signs of failures yet, I am supposed to wait for it to happen and then dutifully pay Dell to fix a problem they know is caused by a defect in one of the parts they used. It's just wrong and their only fix for it is a BIOS update to increase the fan rate. That's not a fix, that's a temporary bandaid that doesn't change the fact that this laptop now has a shorter working life in the future.

I am responding the to graphic card problem with laptops with Nvidia graphic chips in them. I have an HP laptop bought at WalMart in San Angelo, Texas in 12/07. Twice now I've gotten a complete screen of nothing but diagonal lines. I had to unplug, remove battery, and re-boot to get screen back operational. This computer has a Nvidia GeForce Go 7150M graphic card, per the label on the keyboard. Is this the graphics problem mentioned in the article?

Apparently I need a new graphics card.

Purchased 2 HP Pavilion dv6000 series laptop computers in past 6 months. Both have Nvidia GeForce 8M Series graphics processing unit. One laptop is exhibiting the video problems described in article. Concerned about the 2nd unit. Wish to be included in any legal action against NVIDIA.

I purchased a Dell XPS 720 computer in November 2007. In Feb 2008 the two hard drives started to fail. Dell sent out replacements and that is where the problems started. The replacements were blank and I had to install all the software myself. After several install attempts, I continue to get Video driver errors that crash the system. Repeated calls to Dell have not resolved the problem nor will Dell take the system back.

This system was purchased as both a base home use and a high end gaming machine (the system was advertised as such by Dell). It is completely worthless as a gaming system if the video continues to crash. The drivers shipped with the system and are reported by both NVidia and Microsoft to be the latest. Dell Tech support has been NO help after hours. All the problems have ended up being solved by myself (I do not consider a Dell tech support guy telling me to reboot repeatedly to be a helpful encounter).

A $4400 system is WORTHLESS for what it was purchased for and continues to crash 4 to 8 times a day.

The problem with the Laptop is in the Graphics chipset which in laptops is atached to the system/mother board . The machine now comes up with stripes running up and down the page . The laptop is not even 12 months old and i think with the known problems the Qosmio G15 AV501 are having the motherboard should have been replaced as part of the Factory Toshiba Refurbishment program not just palm them of with a lame excuse to void warrenty .

I ordered an Alienware area 51 7500 desktop system on Sept 9th 2006. I received the unit on Oct 20th 2006. Right away I was not pleased with the service. Three days later the computer would not boot up. My first of many tech support calls came on Oct 23 to a gentleman by the name of Mario Rodriquez. Mario decided I needed to obtain an .iso program which I needed to burn to a CD and change my boot settings and test all my memories?. Which I did and after three days of running this software with each stick in each slot it found no problems.

The problem which I diagnosed without the help of the hard to understand because of their accents tech support, turned out to be the NVIDIA GEFORCE 7900 GT 256MB PCIE REV. 1 and the Logitech laser mouse. Both had quit working.

Alienware replaced both. Although I had to do the install, I am convinced there is no such thing as onsite support. Throughout this whole ordeal Ive asked for onsite support a number of times and the response has always been Onsite support only replaces parts, they dont do diagnostics?. Apparently the customers are the diagnostic vessel.

i bought nvidia geforce 8800 from BFG, but the drivers are provided by nvidia. The product states that it is vista ready and from a consumer point of view, we think it will work right now with windows vista. In fact, there are no drivers for vista and so the video card is useless.

i am a business user and i have windows vista business. I use this video card for graphic work and since i bought it for 600 dollars, i cannot use this card until the drivers are released jan 30. the value of this card would have depreciated about 100 dollars. I lost 100. I am not the only consumer with this problem. There are hundreds of users complaining but do not know this site.