Complain about a product or service

Norton, Symantec

Barbara of Lanham, MD April 20, 2009

Barbara of Lanham MD (04/20/09)
I purchased Norton 360 software after my computer got a virus that my Trend Micro software did not keep out. Several sources I checked said Norton 360 was the best anti-virus, etc. software. However, I was never able to activate Norton after it was installed by a professional. It expired before I could activate it. I was advised by a professional IT person to forget about trying to reinstall Norton because it was an energy hog and had actually caused that person's own computer to crash.

When I had tried to contact Symantec for help with the apparently defective activation process (I followed the exact instructions but no activation), I discovered there is no phone number on their website - bad sign! I eventually found a phone number on a blogger's site - he said `good luck - you will wait a long time to speak to someone and then they will pretend they don't understand you, etc.' Among the several negative comments on the blogger's website was `I would not wish the Symantec company on my worst enemy.' I wasted about 100 on the Norton 360 and ended up having to get different software (my third software try after Trend Micro and Symantec's Norton 360. I won't even bother trying to get my money back from Symantec as the blog comments indicate that the Symantec support is almost nonexistent.

I wasted almost 100 on the Norton 360 and had to spend more money getting new software installed and getting my computer completely checked out. And, of course, a great deal of my time was wasted.

Marie of Monroe Wa. 98272, WA April 17, 2009

Marie of Monroe Wa. 98272 WA (04/17/09)
I had a icon that would keep popping up telling me it was time to renew my Norton Aniti did not want to. then it froze my computer and I had to. Then right after loading I got a virus. Called them Mr. Hall says oh so you want a refund. I said yes and also a new computer. He gave me an 800 # to call was on hold for 45 minutes. Still trying to get ahold of someone.

computer shot

Mark of Montgomery, PA March 18, 2009

Mark of Montgomery PA (03/18/09)
Symantec autobilled me 42.39 for my software subscription renewal without my authorization or my concent to join autopay.

32 overdraft fees on 5 charges afterwards that bounced, filing fruad charges against it, then my bank will only take off 3 of the overdraft charges and I am told I must fight with symantec for them to pay the remaining 64 overdraft charges as well as the refund they claimed I was getting that never came. I was a 11 yr customer of Symantec and after yesterday, NEVER AGAIN!

Susan of Hammonton, NJ March 13, 2009

Susan of Hammonton NJ (03/13/09)
This is 2nd year I purchased and sent in all requested documents for rebate for product,...and the 2nd year I didn't get the rebate, they just say items missing, but I took images of all forms and UPC codes, and yet no rebate. I will never ever get another stinkin' program from Norton. What a ripoff!!!

Just angry about the way they try to back out of the rebates.

C of Kissimmee, FL March 7, 2009

C of Kissimmee FL (03/07/09)
I had Symantic on 3 computers. Notice came up that computer was loaded with bad virus'. Took it to my computer shop who are from the UK and they said Symantic was [bad] and took it off. They put on something called AVG, it was free besides. Haven't had any problems and have had it installed on all my computers. They too took it automatically out of my checking account and I was furious. Hope this helps someone.

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