Complain about a product or service

Norton, Symantec

Belinda of Titus, AL August 12, 2009

I bought Norton 360 and it would never update. I emailed repeatedly about my product not working, and it took 8 months before I was finally able to get the darn thing to work (I took my computer and PAID to have a computer expert fix the problem.) Then I emailed REPEATEDLY (last count was over 50 times), and yet my subscription has not been extended (as the first customer service person said it would be). I have uninstalled and reinstalled as requested, and yet, my computer still tells me that my subscription is expired. I do not understand why Norton could not just extend my subscription on their end.

The customer person (from India) emailed and asked for my phone number so they could talk to me. I gave it, but of course never was called. I just get emails asking me to fill out a survey rating Norton on how "well" they did in fixing my problem.

richard of independence, KY August 5, 2009

rip off fron trial version, wanted another 59 bucks from advertised price and another 40 bucks to help install online when stated was free, on hold for 2 hours after they got credit card info, finally they hung up!

John of Lakewood, CA August 4, 2009

I sent the paperwork for my rebates to Norton about a Internet Security software I purchased at Fry's. After checking with the tracking number I find out from their website that both rebates have been denied due to invalid postmark and invalid purchase date. One of the rebates was for 20 and another for 50. This is a scam performed by a "security" company. What kind of peace of mind can they hope to archive with this fraudulent attitude toward their customers.

Matt of Putnam, CT June 20, 2009

Don't do business with this company. They charged me twice and now refuse to refund my account. Norton is a coumpany with poor custumor support. I'll be calling my attorney soon if no resolution is found. Shame on you Norton. It would also be nice to have support that you can understand vs always going to India.

Rhonda of Vestavia Hills, AL June 16, 2009

this company takes your money and then makes it impossible to get in touch with them. I feel like I have been ripped off in a major way. if you sell a product, you should have a phone number for customers to call.

William of Jackson, TN June 6, 2009

I purchased Norton from Office Max. My complaint is that the soft ware is recommended by consumer report, whick I subscribe. The sofware has slowed my computer more than I can handle. With out any written notice or complaint to Norton. I recieved a notice that "is your connection slow, for 29.95 or so we can help this". I feel they need to fix their software for these problems before selling it. Now, I will purchase another software product and delete Norton from my three home computers.

Dave of Sherman, NY May 26, 2009

I have Norton 369 v 2 in my computer and was sent an e-mail from Symantec for a free upgrade to Norton 360 v 3.0 after downloading the upgrade and rebooting my system I was unable to access the internet. I called Symantec three times and was told to call back after I was able to connect to the internet and they would remotely access my computer and try to help. I took my computer to my local "Geek Squad" (30 miles away) and after they had run extensive diagnostics and charged me 75 and had my computer for several days I was told that Norton had errected such a tight "wall" that my computer would not release its IP address to the internet so the internet would not allow access to their system annonymously.

"Alex" a supervisor at Symantec called me on 25May 2009 and I told him of "Geek Squads" findings however he refused to reimburse me for my costs to remove Norton 360 v 3.0 from my computer. "Alex" also refused to identify himself with an ID number, stated " Company policy prohbits the release of such personal information". Technical support from those in foreign contries with Customer Care reps. that have a limited knowledge of the English language is a significant problem.

Ibrahim of San Jose, CA April 27, 2009

After I talked to Norton and dropped from my call. i followed up and resubmit all my missing(it was not realy missing) paperworks. 2-3 weeks later I received a postcard for I was missing some requirements again. I called Norton and explained them. they hold me on the phone abouth 30 minutes. I told them I cant wait any more. They said they are serching that I do not sumbit all the requirements. I taled them I was missing only one paperwork first time. If you did not receive that paperwork how could you send me the postcard. Post card proves that you have received something from me. My call was dropped again. Is there anywhere else I can complaine Norton?

Lost 50

Agus of Fontana, CA April 21, 2009

Agus of Fontana CA (04/21/09)
I bought Norton 360 last year and having problem since April 09 to do windows update, open browser internet,lost internet connection and i called the tech support dept, only to speak with people overseas/India who could not really understand my problem. They took control my computer to download the Norton Removal tool and restart. After the tool was downloaded, it restarts automatically - now my computer problem getting worse!

I was transferred to virus removal dept and they tried to tell me it wasn't Norton 360 software causing the problem but microsoft. I have paid an unbelievable amount of money to try and fix it when it turns out it can't be fixed. Please, to anyone who know to file lawsuit against them!

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