Newegg.com

Newegg offered this deal until May 22: Toshiba 40E220U 40" 1080p LCD HDTV for $388.99 with free shipping. From May 16 until May 22, I tried to order this 6 times, with different credit cards. Each time the order is confirmed and then 10 minutes later, I get an email that the order is cancelled with no reason but I should call customer service. Customer service kept telling me nothing was wrong, check my billing information and resubmit the order. The credit card and billing information was accurate and worked the same day for a purchase on another site. Then my dad tried to order this for me. He tried four times with six calls to customer service. Exact same story, the orders all get approved by the credit card company but then Newegg cancels them. Then my sister tried once. Same story.

So after attempting to order this TV 11 times and wasting hours of our life that we will never get back, we gave up. Either Newegg is falsely advertising this TV and they don't have stock or something is seriously wrong with their system and their verification system is running amok. It's really incredible that their business is run by their verification system and customer service doesn't seem to have a clue why an order has been voided. Who's running their business, the verification software? Either way, I had been quite happy with Newegg up to this point. I had ordered previously without any problem for larger amounts. But I don't think I'll ever return to Newegg and neither will the rest of my family.

Update: After posting on Newegg.com's Facebook page, I was contacted by a representative from the company. His title is "Public Image Professional". I wrote and emailed to him explaining my predicament in greater detail. He stated that he reviewed the account and "it was notated that the item was already defective when you received it". He decided to make an exception to their policy in my case and they approved the RMA. The replacement product has been ordered and is on the way. I am satisfied with the outcome, but still unsatisfied with their policy of automatically denying any claim of damage on RMAs.

Really bad customer service. I purchased an item from their marketplace (third party seller). Incorrect item was sent. I called Newegg and they said just refuse the packages and once the shipper get the item back, I will be issued a refund. Well, I did that and 10 days after the shipper received the item back, still no refund. So, I called Newegg back and they said just file a PayPal dispute then to receive refund. I did and promptly got a refund. But now, month later, I find out they have suspended my account because of the dispute and will not release my account until I reverse the dispute. You can't reverse a dispute once closed. So Newegg will never let me buy from them again.

Worst service and customer support on the internet - I have done business with Newegg for several years and have had recurrent problems with random blocking of my account and voiding of orders. Newegg has a "Verification Department" that imposes outrageous conditions. They never explain why they do what they do, and they never apologize. They offer to sell an item, they take your money (enter into a contract), then void an order days later. They have no concern about their customers, so I'm going to "vote with my feet!"

I spent close to $2,000 with this company to build a system for a client. It never worked. There were many errors. After much troubleshooting, determined it was a bad stick of RAM (computer memory). Three of the contacts were damaged. I opened an RMA and specifically mentioned the damage to the rep on the phone. I was told it would be no problem. I sent back the memory and they denied the RMA. I was informed that they do not accept damaged RAM. It arrived damaged! They are sending me back the damaged items and have told me to take it up with the manufacturer. I've been working in IT for 20 years and have built many systems, so I am no amateur. I am a qualified IT professional and I have numerous certifications. Obviously, I take every precaution when dealing with sensitive computer components, so it was not damaged by me.

I ended up purchasing more memory in the meantime to make the client happy, but now I'm out of money because Newegg will not honor the sale they made to me. I am not a bad person and I am not running some type of scam to get something for nothing. I am an honest customer who feels like I am in a definite Catch-22 situation. The memory that I received from this company was damaged (defective) and I would just like to get it replaced. I called their customer service and got the runaround. I was told by the rep who I spoke with that the RMA rep denied that I had disclosed the damage to her. I spoke with a supervisor and got nowhere. After I told the supervisor that I would never or use purchase anything ever again from Newegg, I was offered a $20 gift card for use towards my next purchase. Did she even listen to me?

I wish I would have checked out this site before I ever darkened the doors of Newegg.com. Definitely seems like shady dealings. Isn't the purpose of an RMA to replace damaged items? I've posted negative tweets and commented on their Facebook page. I got a reply asking for more info, but haven't heard anything back. In the meantime, I've lodged complaints with the Better Business Bureau and the Federal Trade Commission. I would not recommend this company to my enemies, let alone my friends.

I bought a new Nokia 710 from them. On the second day I had it, the phone fell out of the backing while I was scrolling upwards on the screen standing on my driveway. The backing was still in my hand as the phone flew forward and fell cracking the top left screen. After inspecting why this happened I noticed the two plastic catch pegs at the top of the backing were malformed and were not working. I called Newegg and the guy said no problem. I returned the phone in all of its original packing and with the original return slip just as instructed. This man had been told the phone was cracked/broken.

Newegg received the phone back and then informed me they would not be replacing it because it was broken. I told the live chat rep named Susane the guy that originally handled my call approved the return and issued the return number and that the backing was defective causing the damage etc. She did not care. I have screen shots of her and I discussing this issue. I told her just send me the other one back and I would take this further on my own. She then informed me I would not get my phone back. I asked why to which she refused to answer and all she did was give me a number to call if I wanted to complain about it. I called that number and spoke to a man named Robert. He promised to help me and get to the problem and call me back just please give him at least 24 hours. That was on Friday and now this is Monday.

I am disabled and have medical issues with movement and falling as well as problems leading to passing out and comma with use of a service dog and my cell phone since I am often home alone. I need my cell phone.

Newegg advertised a TV stand/fireplace on sale at 40% off. My order confirmation listed the TV stand including fireplace insert. Only a mantle was sent to me. I was told that if I wanted the fireplace it would cost me almost $200 more. This was deceptive (fraudulent) advertising and the rep acknowledged that, but would not do anything to make this right.

Be aware that if you purchase anything on their Newegg Marketplace and you have a problem, they will not stand behind it and and basically say, "We just collect the money, you have to deal with the seller." If the seller screws you, oh well, they got their percentage, so they don't seem to care. You have to then take it up with PayPal. Unlike Amazon and eBay, there are no procedures in place and no adequate warnings about the distinction of buying from a seller or from Newegg proper. If they did, they probably wouldn't sell anything, I guess.

I bought a watch from newegg.com on 4/1/2012. It's a Citizens eco drive (eco-drive: BL8000-54L). The watch is priced at $248.50 and is sold by "The Watch Locker". This watch is normally priced at approximately at $356 everywhere. I received the order confirmation in my Gmail account, which had the sales order number and sales order date and time. A day later (4/2/2012), I received an order cancelled notice from Newegg. I checked debit card information and everything was right. When I tried to log in, it gave me your account has been suspended.

I did talk with Sales support and they said they did not know why my account has been suspended. After 30 minutes, the sales person had no clue and he said he would get back to me. He hasn't called me yet. I bought the same watch from Newegg from my wife's account (4/2/2012) and the same thing happened, order confirmation notice, order cancel notice and then account had been suspended without any notification.

Neither I nor my wife can log in to our accounts. This is harassment and newegg.com has to pay for the price. I am mentally angry and also my wife. We never have been treated like this. I need justice. Hopefully, someone can join me and put up a case against Newegg for putting this product online and then not selling it. Also, it is suspending the accounts when you buy that particular product.

Newegg sent me a bad laptop disk drive. After installing a new operating system and doing all the work, the drive started to fail. I sent it back.and paid $10 shipping. Newegg said that since I wrote on the label, they won't replace it. If I had written the works of Shakespeare on that label, that doesn't change the fact that the drive failed. I will file a complaint with the BBB, too. Even these online companies pay attention to BBB.

I go back a long way to when they were just EGG.. I have spend thousands of dollars there. But no more. There have been several instances in the last year to convince me that they have changed their attitudes on customer service. This was the finale. The only satisfaction is knowing I am not contributing to a very poor retailer's profits.

Also, I have noticed that they are having continual sales of cheap merchandise. Usually, they are items with poor customer reviews or end-of-life items that are or will be replaced by new versions. I am now dealing almost exclusively with Amazon. They tend to be higher in price than Newegg, but the customer service remains superior and accommodating. I am a large purchaser at Amazon, so that may influence them. Also, I had a good experience at Tiger Direct recently on a computer item.

I ordered an Intel SSD for a great price and it arrived 6 days later in an envelope. The product packaging was severely damaged. Upon opening the packaging it was immediately obvious that the SSD was bent and broken as well as several of the accessories in the package. I attached the drive to my PC but it would not even allow posting of the BIOS. I requested an RMA to which they accepted, until it was inspected and immediately returned to me stating that they do not accept returns on damaged products. I have been communicating with customer service representatives to make this right. My history with Newegg.com is extensive and previously they have always made things right. They continuously state they can not and will not help me. I am now saddled with a $120 paper weight that I never got to even use. I will not shop there again. Whatever has happened to their once legendary customer service will result in their eventual downfall as the premier place to shop for computer peripherals.

I ordered 3 hard drives. When the third one was installed in a Drobo, a red light immediately indicated that it was defective. It was installed by a highly skilled IT person who had done side work for us for several years. His day job is in IT with a major regional hospital. Newegg claims that he damaged it when installing it and refused to replace it. My assessment is that given his skills, the probably of that is zero. Now, I see they have many similar complaints against them. They obviously are not an acceptable merchant. I feel sorry for those poor souls who work there on their way to a better employer.

I purchased a motherboard that won't boot up (connected it to power supply and it won't even fire up, just an on-off clicking sound). Sent it back to New Egg after obtaining an RMA. It took them 3 business days before denying my RMA stating that their inspection department found that I damaged the pins inside CPU socket. I did not even take the hard plastic cover off the CPU socket which leaves only 2 possibilities: it was damaged during shipping back, which is unlikely because they would see the damage and not accept it, or someone in their receiving/inspection department damaged it and blamed it on me.

I escalated the issue to a supervisor who proudly announced that their policy is to follow anything and everything their inspection department states (as they are gods and don't make mistakes) and he is not technical enough to understand that the CPU socket was protected and therefore was not possible to damage via the way I handled the motherboard. Additionally, he stated that there is no way I can speak to anyone at the inspection department. They are an "internal" department. So it is basically impossible for me to prove my case.

I ordered a refurbished HP laptop from ** on 1/31/2012. The laptop arrived a few days later. I found it to have some cosmetic damage to the plastic casing around the monitor. It was a defect that should have been easily noticed, but in good faith, I contacted their RMA department and they agreed that it should be replaced. I was given a shipping label and instructions on how to send it, which I followed. While it was en route to the destination, I saw that Newegg had a one-day sale on an accessory I wanted for the laptop. Before I ordered it, I contacted their customer service again to ask about the status of my RMA, since I did not want to order the accessory if my RMA would take a while. I was told that my RMA would be expedited to facilitate my request.

Today (2/8/2012), I suddenly received an invoice for a partial refund on my laptop purchase. I was refunded the price of the laptop, minus the cost of a supposedly "free" gift that had come with it, and did not receive a refund on the warranty I purchased. When I contacted their customer service again, they wrote that since the item was back ordered, they could not possibly issue a replacement, but would be willing to refund the rest of the order price. On Newegg's status page, under the back order entry, it states "Your Return arrived successfully, but one or more of the items are no longer in stock or have been discontinued. A Customer Service representative will contact you shortly to explain your options."

Obviously, I had not been contacted by any customer service representative before being issued a refund. I understand that it may be hard to get a back ordered item in stock. However, this item has been in and out of stock for the past week, and was out of stock when I spoke to the customer service representative regarding the Solid State Drive. The fact that the person I spoke with did not bother to check on whether or not my RMA would actually result in a replacement product after I expressed my intention to buy an accessory for said product is absurd and shows a gross lack of diligence on the part of Newegg customer service.

There are many ways this could have been handled better. Another computer could have been put aside for me while Newegg was waiting to receive my RMA. I could have been informed that a replacement was not guaranteed before I sent my computer in, as I would have kept it or attempted a manufacturer warranty exchange. Newegg could have at least put in a cursory effort to repair the damage to the computer before issuing a refund. I could have even been informed ahead of time that I might not receive a replacement computer. Instead I was basically told "sorry, tough luck", and shown the door.

I've been a Newegg customer ever since I started building my own computers, and I've always heard great things about the customer service offered by this company. Unfortunately, if this does not end with a replacement laptop at my doorstep. I do not believe I will be able to continue using Newegg any longer.

I have sent following letter to newegg.com. Will keep you updated with any responses.

I have put in my order on Sunday 1/29/2012 @ around 10:30 AM EST. I remember seeing information on your website stating order will take 1 to 2 days for processing. My Order wasn't processed until Monday 1/30/2012 7:00 PM EST. I have called customer service on Monday 1/30/2012 around noon time, checking on status of my order. I was told it's pending payment verification. I have called my credit card company wondering my purchase transaction didn't went through. I was told that transaction didn't come to their system.

4) I called customer service and explained the situation about my purchase and he has no suggestions or what so ever.

Feedback: I have been purchasing products for at least 6 years and before I make a decision I would like to give newegg an opportunity to respond to my concerns.

I have spent about $15,000 with Newegg. I am a ten year customer. They are very big on Rebates except you don't get them all the time. I am still $400 short of promised rebates from various manufacturers who tell me to contact Newegg since the rebate is through them but Newegg says they have nothing to do with rebates. I am out the money so who cares.

These are recent purchases, but there has been many more. I purchased a Canon G10 with defective lens. Newegg would replace it if I paid more than the original purchase price. I didn't. I purchased an AMD 955 CPU recently that was obviously used when I opened it. It didn't work and Newegg refused to take it back so I had to deal with AMD directly. When I was asked to write a review, I filed my grievance and Newegg promptly pulled it. They want no bad publicity. In fact, they will tell you so in the agreement you sign. All of their reviews are bogus and guided toward you spending money on worthless products.

I purchased an Asus motherboard. It was defective, but I had waited more than 30 days to find the problem. I complained to Newegg about the poor warranty service from Asus and wrote a review. The bad review was pulled the next day. A year later and 7 returns to Asus for repair, the issue is still unresolved. The cost to ship this item each time is $13 dollars. I paid $120 for the board and $91 for warranty work. If you can get it locally, it's worth a little more if you have to return it. Avoid big heavy items because the shipping is very high.

I purchased a Panasonic TV. It arrived with busted pixels all over the screen. I suspected rough treatment by UPS but it could have come from the warehouse like that. Never buy something like this though.

Reasons not to shop Newegg: Poor customer service, product reviews are bogus, all products have a four or five star label, you can spend a lot of money on returns, very poor store warranty support and rebates are 50-50 that you will get the money you paid.

Today, I was able to finally order my Samsung 512 GB SSD drive. After the process of creating an account, entering my billing and shipping details and having my order confirmed and the charge approved, I received an email stating the order was cancelled. I tried to access the account I created and I am told my account has been suspended and received an email confirmation with the same information. I called my credit card company which confirms that the charge has been approved and they see no problem.

I called NewEgg. I hold for 10 minutes and during 20 minutes with customer service I am told that the "verification team" found an inconsistency with my account but they aren't there over the weekend and she doesn't know what the problem is. How, I ask, can they cancel an order they have confirmed payment for when they are not there? She puts me on hold, tells me that it is a person who is working overtime and she will send her an email. However they may not get back to me before the weekend is over by which time they will probably refund the money. I asked the agent to call me back on my billing phone number if she has no response in 30 minutes, she agrees but she doesn't.

I ask myself, these geniuses in their effort to protect me, called my credit card company which approves the charge and deducts it from my account, yet they claim to find an inconsistency which leads them to suspend my account, but my card company that has more to lose doesn't suspend my account. I think this is a tactic used to cancel the shipment of high demand goods they have oversold. I can't see why I would waste time and money to deal with them again.

I bought 2 Versa ink nano from Newegg a week ago which cost me $106.00. The ink was old, dry and did not work. I asked them to replace the ink. They refused so they will not get any more of my business.

I ordered a replacement car charger over a month ago for my Garmin GPS. The info given online stated it was compatible with the Garmin Nuvi 760, which I have. When it came, it did not fit. I called and was given the runaround. They told they'd look into it and get the right one out but it never came. I've called twice more, with no results. I still have no car charger!

They sold advertised products they never possessed and refused to replace the used unit one of their associates sent. Newegg will not do anything and keeps all the money but refuses to acknowledge their mistake or crime of selling what they never possessed.

Samsung Electronics, the manufacturer, refuses to honor their warranty to replace this used DOA unit with a new one and says get any help from their third party. I am a fully disabled 66 year old but they care not. Why hurt people who try to be loyal customers? How am I supposed to re-box and carry it to UPS when I cannot even walk?

I ordered a Westinghouse 32" TV. The day I set the TV up, it had a green line down the middle that even the cable guy couldn't get fixed. I called Westinghouse and they told me I should be able to get my money back from Newegg. Rottenegg told me since I had contacted them 36 days after I bought it and not 30 days, they wouldn't warranty it. Wow, I'll never buy anything from this place again. It makes you appreciate buying items from a story. These people don't realize how many customer they could get if their customer service was better. Now that I know how Rottenegg treats people, I will tell every single person I know and since I travel as a sales person, that's a hell of a lot of people, who will in turn tell more people and yes, maybe we can put them out of business.

I ordered a TV for my girlfriend's birthday that was in stock. 3 days later, I was sent an email that my order was voided because the item was not in stock. I've tried to remedy the problem with customer service but have been redirected from supervisor to supervisor. I've spoken to several people but continue to be insulted with their offer to remedy the problem. Be very careful when ordering from Newegg. You may not get the product you ordered, but they will charge you! And for any hassles you have to deal with their 'offers' to fix problems is rather insulting.

I ordered an item by mistake, cancelled within a minute and reordered the one I really needed. They still processed both orders, and both orders were shipped. Now I have to pay their restocking fees for the item that wasn't even open plus return shipping fees. Even worse is that my two emails to customer support were unanswered. I am their customer since 2003 and always had pleasant experience both with their service and customer support. Now, I will consider other alternatives.

Newegg voided my order a few minutes after they received it. I ordered the product from another company and called Newegg to make sure that the order had been voided and they confirmed that it was.

I received my credit card statement and there is a charge from Newegg for the order they have voided. There is no credit for it on my statement. I called Newegg and they said that indeed it was voided and they would credit it right away. They should have done it the day they voided the order because if I hadn't caught their mistake, they would have gotten away with charging me for something I never received. I will not order from Newegg again.

I corresponded with Viola at **. I ordered a laptop. But I found out it was the wrong one right after opening it. I asked Newegg.com to replace it with the right one and they agreed. I voiced my concern via email to Viola that they might give me a store credit, instead of a refund for the new order number. And I said that I was willing to wait for the credit to order the new laptop. Viola replied that she would issue an RMA refund, without restocking fee, if I would reorder the right laptop right away. I did that and charged it to my credit card as the RMA was not returned or processed yet. I sent the wrong laptop back at my shipping expense. After a few days, they said they received it. A few days after that, she issued a store credit instead of refunding to my CC or applying it to that order number. And she refused, over and over again, to budge on the issue.

I was sent two routers that could not be set-up by me, my son, or the ISP. They are apparently defective, or at least incompatible with Verizon and Fairpoint internet service. I am being charged 15% restocking fee, and $22.20 shipping charge for a total weight of 3 3/4 lbs.

Newegg made me jump through hoops to fill out RMA forms and they make it difficult by not linking sales order with invoice numbers, etc. I suggest anyone buying a product to go to a real store or at least a fair and reputable company. Caveat Emptor.

I will never buy from Newegg again and I will be sure to pass on my opinion. There are other companies to deal with.

I will never buy from Newegg again. I bought a "refurbished" laptop that was described with a newer operating system. The laptop I received was obviously quite old and just loaded with the newer OS. It said that the battery needed to be replaced and had trouble staying on since the day I got it. I contacted customer service about returning it and they told me that I had to take it to Apple and have it repaired myself. They are not responsible for troubleshooting. Don't ever buy from Newegg. They do not stand behind what they sell.

I returned 2 defective items with the RMA nos. attached in the same package. I have tracking info where they received the package in good order and now they're telling me they didn't receive one of the items and cannot replace the defective part. So I'm out of $139.00 and $15.00, plus return shipping fee.

I bought an ASUS laptop (A53SV-XE2) on Thursday (09/08/2011) from Newegg.com. I paid $739.99 on that day with "newcustomer10" promo code and my debit card was charged on that day immediately. I had an email that says "your product shipped today" (4 days later). Then, I had a look at the product's page and I saw that the price is $699.99. I have not even got the product but the price was reduced. This is not fair. I could have got this laptop with the promo code for just $689.99. If I had taken the product yet, it would have been fair. But now it is not.

I had found a hard drive that I was considering buying on 1/18/11 at Newegg.com. One of the main reasons I consider, it was $20 off promo code that was stated to be good till 1/24/11. When I went back to purchase several of them on 1/20/11 the web site stated the promo code was invalid. I then emailed Newegg to correct the problem only to be informed the code expired on 1/19/11. I informed them that I had the original printout showing a date of 1/24/11 to which they just ignored any other emails I sent them.

I ordered Windows 7 Home Premium from Newegg for $99, and I received a 64 bit only copy. There was nothing on the website when I ordered that said 64-bit only. The CSR says Newegg is not responsible for info on their web site because it comes from the manufacturer. They will not refund or exchange it because "it is opened". I couldn't determine that it would not install until I opened it. I will not be ordering anything from Newegg again, and I will make sure all my friends hear about this "policy" that allows Newegg to steal their customer's money.

I work as a contractor in Afghanistan. I have ordered items from Newegg in the past with no problem. Now my last two orders have been cancelled and my IP address has been blocked because according to Newegg after checking, "I show your order was cancelled because your account was blocked due to IP issue."

Please reply to this email and confirm with us if you use the IP outside of U.S so that we can send a request to unblock your account. This is the second time in two weeks that I have received this response. I had a previous order cancelled for the same reason and I was told then that this was fixed.

Newegg has lost me as a customer, I value customer service especially when I'm working in an area where I can't exactly just go locally and purchase an item.

I've shopped with Newegg off and on for years... but they have definitely gone down hill lately. I have an order that was shipped from their City of Industry, CA warehouse on 4/21 at 7pm PST, via FedEx 3-day shipping (which, according to Newegg, says delivery within 3 business days). The order arrived in a FedEx sort facility in Las Vegas, NV (60 miles away from my home) on 4/22 at 8am PST, with instructions from Newegg not to attempt delivery until 4/26. I learned this by calling FedEx, after seeing the following status update on the FedEx tracking page: Apr 22, 2010 8:22 AM at local FedEx facility Las Vegas, NV. Package not due for delivery.

The FedEx representative was able to confirm that when Newegg submitted the shipping information, they included a no early delivery attempts instruction to the shipping information. Now, of course, delivery on 4/26 is within the aft-mentioned 3 business day window... but thanks to the shipping instructions from Newegg, FedEx won't make any delivery attempts until 4/26, even though it could be on a delivery truck on 4/23 and in my hands sometime that afternoon.

Calling Newegg resulted in what basically boiled down to a "well, that's the shipping method you selected... if you wanted 2-day delivery you should have paid for 2-day delivery" conversation with a customer service representative. To say I am disgusted, would be an understatement. Whatever happened to the super-fast shipping and top-notch customer service Newegg was once known for? I mean really... shipping the order with instructions to FedEx stating not to attempt delivery until the 3rd business day? That is disgusting and uncalled for.

I purchased a Samsung N510 computer on November 30th, 2009 from Newegg.com. I received the computer on December 7th, 2009. Out of the box the computer was very slow. Called Samsung tech support and the first technician told me to do a Google on why it was so slow. After several calls to Samsung, On December 30th, 2009, Samsung tech support decided I needed to send my computer in for repair. On January 2nd, 2010 I sent the computer by UPS to their repair center in Ft. Worth, TX. The computer was received January 5th, 2010 at 10:56AM and was signed for by Garrett. (Here is the UPS tracking # **) I was told that it needed a new mother board (of which this repair center did not have but would order).

On January 28th I received a phone call from the repair center telling me that they had replaced the mother board but it was still slow. I told them not to send me that computer but instead requested a new computer replacement. Samsung agreed and said it would be here in 7 to 14 business days. After 14 business days and no computer replacement, I called Samsung back and told them I had not received a new computer replacement and thought it was time to just get a full refund and wash my hands on the whole deal. Samsung agreed and said I would be receiving a check for $599.99 within 7 to 14 business days. That was the middle of February. Since then I have provided Samsung with receipts for the computer and the UPS tracking number as above for proof that it was sent in. Then they wanted to know where the repaired computer was and I told them that the repair center still had it. I never received the computer back from the repair center.

I have contacted Samsung customer care at 800-522-7341 almost daily and I always get the same song and dance. Finally on March 29th, I received an email from Samsung headquarters telling me that they had cut a check and mailed it and should receive it soon. (I still have that email that I can forward to you if you need it) On April 12th, 2010 I called the executive customer care and they told me they would email their refund department to try and find out what happened to the check. I still have not received a check. All I get from Samsung are excuses. For me, Samsung has run out of excuses and they have run out of 7 to 14 days. Today is April 15th; I called Samsung again more excuses. I desperately need your help. My Samsung transaction number is **.

Received a Lenovo Laptop with loose keys . I contacted New Egg, they told me to send it to them. I sent the laptop exactly the way I got it. I waited three weeks and then I called New Egg. I was told that the laptop was being returned to me because keys were missing all together. I told them this was impossible. They also told me that I told the original customer service representative that the F7 key was missing or loose (I never mentioned which keys were loose to any one).

The rep told me to send it to Lenovo and pay for the repair or maybe they will be nice and fix it for me! I received a similar email, after I wrote them to complain. Bottom line is, I received a refurbished or damaged laptop which was being sold as new. Why would anyone send back a Laptop without the keys. I never bought a computer with loose keys, ever. This is a scam job.

I ordered a 50'' Plasma TV and when delivered a week later, it was damaged. I refused shipment and reordered the same 50'' Plasma TV and when delivered a week later, it was damaged again. I refused shipment again. Never order large items from NewEgg.com. I wasted almost a month of my time.

They advertised that batteries and charger were included on product, Recertified: Midland ALR260R Two-Way Radio and then changed their website to reflect not included. This is very dishonest practice. My original complaint email to Newegg :

"I'd like the batteries and charge unit for the Midland N82E16872008090;it was the deciding factor on ordering them and is in the description specs. I also think it was wrong they you deleted the negative customer feedback you had received today. Don't bother on offering me an RMA; this was your mistake, not mine. Refund me or get me the batteries and charge unit. I also had printed the earlier listing andfeed backs that were left."

"Thank you for contacting Newegg. We apologize for any inconvenience this may have caused you. It is noted on the website that no battery was included and the item is a recertified item so that it should come without any accessories. In this case, if you would like to keep this item and purchase the accessory directly, we are willing to make an exception to offer you a $5 credit as a customer courtesy. Please let us have your concerns and we will be able to further assist you. If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you. How did I do today?"

"I think that you're being dishonest, I told you I printed and also copied your original web page. You have since deleted and updated. Bad move on NewEgg's part. Our company has used yours for years. I think we will just have to do our transactions elsewhere. I am only one person from our IT department, just check your records per our address. As this is only a small transaction, your company by your admitting that your site now states that the batteries were not included on the refurbished radios and I have proof that it previously did, you might want to turn this over to your supervisor. As I'm going to turn this over to our legal department for you have just committed a greater crime by not being honest to your customers. This is not how you correct mistakes on your part to the end consumer."

i paid $100 (min payment around $45) each month. They keep going to charged my interest at 21.99% for cct 09 $27.12 and nov 09 $25.08. I called and login my account to email them (newegg.com and preferred account) 4 times, i am never get any respond form them. They try to use any methods not to answer my questions and credit the overcharge back to account. i will payoff balance tomorrow (12/23/09). Here i am sending this complain and hope no other customers be cheating by this company.

They state they will issue a RMA response within 2-3 days of receipt. After 2 emails and 7 days, I again use LiveChat to ask when my refund will be issued. They state that the drive's serial numbers don't match and that one is damaged, denying the refund.

I returned the same drives they sold me, in the same condition and packaging they were sent in. The drives are shipped in a sealed gray anti-static bag without any serial number on the packaging. I have no idea how they can determine the serial number for shipping, but it is likely based on paperwork and not physically inspecting them.

I spoke with a manager, Maria, who promised to research and call me within a couple hours. No call and no email.

They have their/my drives and my money. They won't give me a name of a manager/owner who can resolve this matter.

This year so far I have spent nearly $4000 with Newegg, and I sent the below question to Customer Service and got an automatic answer that Newegg doesn't match other retailers prices.

I purchased an Iomega 1 Tb external hard drive for $99 on Black Friday. An our later I saw the same thing at Tiger Direct for $89 reg and on sale for $79.99. I tried to cancel Newegg order but you never can, I contacted customer support who responded with a terse reply.

Then I contacted a "Senior Customer Service Professional Public Image" I knew. Here was her reply and see if you can make sense of it. "Newegg does not offer price guarantees nor do we price match competitors prices as we consistently make every attempt to offer our customers low prices and great savings."

In other words we make every attempt to have the lowest price but if we fail, "who cares?".

I have been trying to find someone higher up "the food chain" to complain to but they are too well insulated.

Business must be good if they don't care about $4000 a year. Good thing because they have lost me forever.

I contacted New Egg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.

On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.

I called again on 12/3/2009, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19.

My bank has no record of the refund, and New Egg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information. I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that New Egg refunded the money. I have filed a dispute with Bank of America about this matter, as attempts to work with New Egg to resolve the matter have been completely futile.

I have been a loyal New Egg customer for years, but I will never purchase anything from them again after this ordeal. DON'T BUY NEW EGG GIFT CARDS! I still haven't been refunded the amount of the gift card ($75), and I've spent more than 6 hours on the phone with New Egg customer service reps and my bank trying to resolve the matter.

UPS ignored directions to leave packages with the storefront in my building and left the package on the street for 5 hours in Chicago. The package was then stolen I assume. I filed a claim with Newegg who refuses to refund the money or reship the order for up to 15 days. The representative Vanna deliberately misled me during the online chat to resolve this issue. Specifically she would not say how long either claim will take, stating my $525 dollars may be in limbo for "upwards of 15 days".

New Egg promised a refund of their credit, but I could have ordered the item from New York and had it on Monday. I feel cheated.

What kind of idiotic company charges their customers before verifying the stock for that item? Newegg does. Never will i order anything again from them. I'm printing fliers to post around school about there poor service, and plan on posting this on every consumer blog there is out there.

I had purchased one of their wireless cell phone extenders (zBoost YX510PCS/CEL) from NewEgg.com. After working with their Tech Support on two separate occasions, I have been unable to make the product work as expected, so I wanted to return the product under Wi-Ex "30-day money back guarantee". NewEgg does not offer a return policy on this product.

Wi-Ex claims the 30-day money back guarantee is only if the purchase was made directly from them. Nowhere does their documentation or website indicate this as I researched it before I made the purchase. The unit cost $289 from NewEgg. I shouldn't have to pay that kind of money for a product that is not working for me as the unit is designed.

I ordered a Yamaha home theater receiver from Newegg.com in July. It was defective (DOA) so I obtained an authorization number from them to return it for a replacement, while stating that I no longer had the original cardboard box it shipped in. No problems, yet. I paid $30 to return it for my replacement.

I was then notified two weeks later, after many emails and phone calls regarding the status. I was told it was being returned to me because of the shipping box issue. But, I am still expected to pay for the defective item.

The service personnel were rude and dishonest, saying they were certain they would honor the replacement. Very poor customer service. Seems that no resolution can be achieved.

I bought a 50" plasma TV and had it shipped to my dad's residence for father's day. The package arrived (6/23) in good condition where there was no reason to suspect damage due to shipping. My parents are old with my father recovering from triple bypass surgery. I stopped by my parents' place on Saturday (6/27) to help them set it up and noticed cracks on the screen and internal damages. These damages do not seem to be shipping related as there are no signs of trauma to the box. The TV is still wrapped with factory laminates and without a scratch on any surfaces.

I called them that same day but they are closed on weekends so I filed a claim online. Newegg.com was quick to dismiss my request via email for a replacement citing that I missed the two-day window allowed for by their shipping company (AIT). When I called them to resolve the matter, the customer rep was very pleasant and offered to take care of everything and even filed an RMA, promising quick pickup and an effortless replacement to be shipped.

After receiving an email confirmation of the RMA and not hearing back in over a week, I called again only to find out that they had cancelled my RMA citing once again that I missed the two-day inspection window set forth by their shipping company. I called again, with the supervisor (Sam **) in the background. They again promised me the same thing only to again deny my RMA via email.

I submitted a complaint through the Better Business Bureau (BBB) and dispute with my credit card company. I was then issued an RMA and this time, it got approved - only valid if I would provide authorization to have my charge go through with my credit card company. Only after my suggestion that their customer service is horrible in following through on promises for calling the customer, that Diane ** called me and left a message with the customer service number and an extension that does nothing because you could use menu options - and no way of going directly to an extension.

I could only leave a message with a rep because she's either "busy" or "not at her desk." She doesn't even have voicemail. This company is horrible!

I have 2 pending charges of $1898.99 on my cc for this company. I have never ordered anything from them nor have I ever visited their website. Their offices are closed on the weekend so I cancelled my cc. What a hassle. Don't they verify anything for purchases this large?

I bought a laptop from this company and it failed within three days. I advised Newegg of this, specifying I would like a replacement. I was told that it would not be possible and to contact the maker of the laptop. At that point, I e-mailed back and advised the contract and then came to an agreement. The agreement was to have the laptop replaced with a new unit (same model, etc.) and not repaired due to time and knowing what was wrong with the unit. This was agreed on and advised once they received the faulty unit a new unit would be sent out within the I get a heads up from Newegg's RMA dept that the same laptop was being sent back repaired.

I e-mail Newegg and reinstated our agreement. In turn, the C.S. rep gets short with me and advised the only option is a refund. Needing my mobile device, I do a Goggle search to find someone higher up in the Newegg C.S. due to the rep I spoke with refusing to do so for me. I find a fellow named Alex ** who has posted on a blog called (Newegg Sucks). Basically, he is saying that he is the head of public image for Newegg and will handle any disgruntled customers. I e-mailed Alex who came across as wanting to correct my problem and send me a new laptop as in the original agreement. We work out the details and he offers $75.00 for my next order with Newegg and a new laptop sent out to me.

I advised Alex to keep the $75.00 and put it to use on next day shipping for my laptop (I was not going to ever shop there again). I received an e-mail from Alex advising the unit will be shipped out next day UPS and to contact someone in C.S. for the tracking #, due to Alex not being in the office that day. I followed his instructions and made contact with his C.S. dept. The rep could not find any docs about the shipping and had me e-mail what Alex sent. I never got an answer that day about tracking # or any other response.

This morning I check my e-mail to find the order had been canceled and my money refunded. After going again through costumer service, Alex gets in the I.M. chat. I was told he was not in the office today five minutes ago by a rep that was helping me. We decide to chat on the phone about this. Again Alex apologizing saying we are only human and now offers me a $100.00 off the price to once again make everything okay. I have spent the last two weeks dealing with this inept company to give them more money when I have not received the money I first sent. Furthermore, I refuse to do business with Newegg ever and advised Alex I was not playing ball.

I bought a product that I learned was defective a couple of weeks after delivery. When I contacted Newegg.com, they told me that they do not accept returns -- even of defective merchandise -- unless the merchandise is shipped in the original packaging. They do not post this policy on their website or on the order confirmation. This is unconscionable.

They are screwing consumers by applying capricious return policies that are not disclosed to their customers.

This is NOT a complaint, but a compliment. I ordered Novell's SUSE Linux, a new AMD Athalon 64 3200+ Processor, and 2gb of RAM yesterday afternoon, and by 5pm today they were installed and functioning perfectly on my computer. This is incredibly rapid and high quality shipping, so I felt it warranted filing the complaint form with something more positive.

I bought an HP 4370 scanner for $93, which is much different fron the HP 4100 I had. I called for assistance and was shown how to use the different new features. I was asked all sorts of questions about the scanner, including how I paid for it, that is, I gave my the Mastercard number. When the MC statement arrived, I found out that I was charged $60 for the help call. I was not told about a chage dutring the call. My extended family has used HP products for manhy years, and I find that treatmet unfair. How can contact a live person at HP, or at least, how can I send an email complaint, asking for a refund. I cannot find that info on the various HP sites.

through my account.

I will never order from this "Company" again.

*UPDATE!*
After reading my review on Resellerratings.com, Newegg has called me in an
attempt to resolve my issue. The rep. told me he can only reimburse me
$56.00 to my Visa card. However they can't or won?Tt reimburse me for
anymore than that. I can't say I am happy with this decision. As none of
these overdrafts would have happened to begin with if it wasn't for the way
they handled my transaction. They wanted me to mark this review as Very
Satisfied. However I can't do that as I have still lost money because of

what happened.

I can only say they made a light attempt to recover 50%+ of my losses. The
point is I should have had losses to being with. As of right now dealing

with Newegg set me back $28.00. :(