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!!!!!!! of Tucky WA (04/08/09)
I got an 80 gig zune April last year. I had it in my pocket and when i pulled it out the glass on the face was cracked, i looked for the reason and could find none i didn't fall or run into anything so? i submitted an online repair request and added a comment in the (comment box provided) that stated that if the glass was not covered by warranty than please contact me so we can discuss the price and gave my email address. with no response they sent me a box so i mailed it back to the service center it came back in the same condition with a piece of paper that said it was not covered by the warranty! remember the comment box?
yeah its an automated system so the service center primate told me and when i asked the price 80.00 bucks! i was steamed upon request he got his manager who still talked down to me and i had to take the gloves off! this clearly not being the most intellectual group of people proceeded to tell me that i would have to pay 80.00 to have it fixed i asked to talk to the highest labeled person in the BUILDING! this of a rep says hes it! so here i am venting online until i can get the number of an official and believe me i will i will be happy to post it here and hope that it will travel through the universe until someone gets some kickback from Microsoft / Zun !
I'm out 340.oo + tha 80.oo that i'm going to pay for the repair! Sandra of Brownsburg, IN March 24, 2009
Sandra of Brownsburg IN (03/24/09)
I bought 2 ZUNEs for my son and daughter for Christmas 2007. After 11 months of freezing and have to reset and loosing data both ZUNEs went black. I called customer service and was told that only one of the ZUNEs were covered under warrety (unless I could produce a receipt). I told them I thought the battery was dead and they offered to replace it for 119.00!!!!!!
After only a year a product that I paid close to 300.00 for stopped working. Derek of Porter Corners, NY March 13, 2009
Derek of Porter Corners NY (03/13/09)
My parents bought me a Zune at the end of 2007, we aren't the family to see this kind of great thing happen often. So I was obviously excited, but the Zune gave me more problems. But being a good sport I stuck with it. But it would constantly freeze, the software eventually wouldn't work on my computer, it eventually became the reason my computer got completely virused up. Luckily I was able to fix the computer. But I stuck with it, keep in mind now it is way past the time for a refund. The software won't work with the computer so I'm dealing with the same songs I could get on there when it did work.
Eventually all my songs were randomly erased from it, and now I couldn't listen to anything. I was lucky enough to get the software to work on another computer, so I got to listen to some songs. So a few weeks ago I'm getting ready to use it, and of course it's giving me trouble. So I restart it and it tells me to contact support, it is completely useless now. It always stays on that screen, it won't go back to normal. I complained to the heads of Wal-Mart but they wont do anything about a refund, getting in touch with Microsoft seems impossible, and I doubt the Wal-Mart I bought it from will give a care. All they want to do is make me send it in and get it fixed.
This thing cost us nearly 300 dollars, I don't want this omen of a device in my life anymore. I know people who have had Ipods for years without any problems, this thing didn't make it two weeks before it started sucking. This was my huge 2007 Christmas gift, it saddens me to see that I can't use this anymore, and that I can't return something that shouldn't have been sold in the first place. Wal-Mart is a billion dollar company, all I want is my money back. Annette of Balaton, MN March 10, 2009
Annette of Balaton MN (03/10/09)
I purchased a 120GB Zune on 2/13/09. Within a week, the device froze up and would not work. I had to research online how to fix it and was able to get it working again. A week later, it froze again with an error code 5. I spent several hours trying to figure out how to get it working again to no avail. Finally, I was able to talk to an agent at Zune. She informed me that it had a fatal error and needed to be sent in for repair.
In the meantime, I am paying a monthly subscription to Zune. I requested to send the device back for a full refund. She told me that they could not make a refund. I have had the item for less than a month and am not happy with it. Before I purchased it, there was nothing said about never being able to return a product that you are not happy with. This seems like a major scam.
There was no physical damage done to the Zune. I will bet money that they will not repair it, but send it back unrepaired, and then still refuse to refund my money. Jay of Plymouth, MI March 5, 2009
Jay of Plymouth MI (03/05/09)
I purchased my 30 GB Zune two years ago with the docking accessory for a total of 370.00. My main reason was the memory size, screen size and features. I have ripped my entire music collection onto my computer and my Zune was able to hold about half my music. Also being able to carry around my digital photos to show friends and family was awesome. Up til about a week ago I had no problem. About a week ago I noticed my Zune was frozen on the start up screen. I did some searches on the internet and found a youtube video that shows to disconnect the battery and reconnect it and the problem should be resolved. I understand that opening up my Zune would void my warranty but my Zune was over 2 years old; I wasn't that worried about my warranty at that point.
After disconnecting my Zune and reconnecting it, my Zune would not start up. I figured after two years the battery may be old and needs to be replaced. When calling Zune support, they informed me that I voided the warranty opening my Zune and that it would cost me 129.00 to have them fix it. I only wanted a replacement battery. They told me they did not sell replacement batteries. I asked to speak to a supervisor and after waiting about 20 minutes, the supervisor told me there was nothing they could do for me except fixing it for me for 129.00.
I did a search on the internet for a Zune battery and found one on eBay for 5.00. Bought it and when I received it and put it in my Zune, my Zune powered up and worked as normal. But, it would not sync with my computer and would not be able to charge. By this point, my patience level has hit an end have conceded I now have a 260.00 paper weight and 110.00 worthless docking station. No one should have to go through all of this after spending 260.00 on an MP3 player that's only 2 years old.
The customer service support I received from Microsoft was poor and the quality of their products makes me second guess ever purchasing a product from them again in the future. I am now looking into purchasing a cell phone with the same features. The closest thing I found was the LG Versa which holds pictures, plays videos and has MP3 player. The Versa can hold up to 16 GB of memory which is about half my Zune but I've had my current LG phone now for 2 years and it has never given me a problem.
Ludwidge of Orlando, FL February 20, 2009
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