Complain about a product or service

McAfee - Disputed Renewals

Linda of Pleasantville NJ (11/14/08)
I purchased a one year subcribtion for Mcafee security for my comupter. After one year I e-mail to discontinue service. They took the money from my debit card without authorization from me. Please ask them to discontinue their services immediately

Karl of Castaic, CA April 2, 2008

Karl of Castaic, CA (04/02/08)
Renewed McAfee VirusScan Plus Firewall and AntiSpyware on February 22, 2008, and computer is still not protected. Unable to contact McAfee by e-mail or phone. After sales service is nonexisitant.

Will have to uninstall/remove remains of old software and purchase new from a different vendor. Out 29.99.

Laurance of Kuching, OTHER March 4, 2008

Laurance of Kuching OTHER (03/04/08)
I was charged without my authority for renewal of Anti-virus software. Like other victims, Mcafee used my old account info to charge my credit card with 39.90 for renewal . My credit card expiration date is not even up to date; I wonder how they can go through the transaction. I have been trying to contact or email them but with no success. I think it's a rip off.

Doris of Sylva, NC February 29, 2008

Doris of Sylva NC (02/29/08)
I was sent a service notice from McAfee today. I thought this was odd because I had quit McAfee back in May of 2007. Out of curiosity I went to the website and signed in thinking I am not going to get anywhere because I don't have it anymore, and I did not to my knowledge approve any charges. Well, guess what? I was charged a renewal back December 2007--and not for one computer but 3. After several failed attempts of trying to contact them, I finally got through and was told that when I signed up I had agreed to the automatic renewal. But I had quit McAfee back in May of 2007. The kicker of that is my old computer bit the dust, and I have a new computer and no records. Ok, so I still have virus protection for which the software is not on my computer let alone 2 others.

But you know what really got me upset is that I am getting charged for 3 computers, and they say it is for one subscription. Is it one subscription or 3? And if that wasn't enough, they don't give you a break in price for renewal because you are protecting 3 computers; and McAfee does not give single subscriptions any more. Since they are protecting 3 computers the charges are justified to them. But I don't have 3 computers; I only have the 1. Now, since it seems I have virus protection through McAfee because my 60 days are past for a refund, are their charges worth it for 1 computer? I don't think so. Maybe I'm wrong. But why should I pay for 3 computers when I only have 1? Are there others that have this same complaint?

I just don't think that a company should be able to rip people off with the gimmick that you are getting more for the money, when in reality the only one getting more is the company. I am not getting more for the money; I am being charged for something I don't have. I don't have 3 computers; I have only 1.

S of Hermitage, TN February 13, 2008

S of Hermitage TN (02/13/08)
McAfee Security came preloaded onto our Dell computer 3 years ago. We were to get 18 months free. At the end of the 18 months, we were not given the option of declining the subscription renewal. Upon renewing, it started popping up messages that McAfee had expired, even though it was running daily updates and weekly scans and proclaiming that our computer was fully protected. We were told to uninstall it, but couldn't. Updating with their site did nothing either. After contacting Customer Service 3 times, they finally fixed the expired problem. Some of the new McAfee updates messed up Windows Media Player and we could not use it.

In November, McAfee automatically renewed our subscription and we had no opportunity to decline the renewal. Last week our computer hard drive failed and had to be replaced. We do not have McAfee now and frankly don't want to fool with the constant pop-ups for updates, etc. I contacted them and they said that since it was past their 60 day refund period, their policy prevents them from pro-rating or giving refunds after that 60 day period. So we have paid for McAfee through November, 08, yet it's not on our computer.

John of Salisbury, OTHER January 27, 2008

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