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McAfee - Disputed Renewals

Vandana of New Delhi, India (02/17/09)
we had bought mc affee in the month of january of 2009 and was installed on my laptop but after a couple of days it started showing that the subscription period has exired on 1st of feb 2009 although the subscription period was supposed to be of one year and my laptop sarted displaying that your computer is not secure. let me inform you that it was not a demo version but a full copyright version saying mcafee virus scan plus. i informed the people from whom i had bought mc afee but even they couldn't figure out the problem.

Tj of Houston, TX February 11, 2009

Tj of Houston TX (02/11/09)
I received McAfee Antivirus with a Dell Computer purchase in November 2004. Evidentially, 90 days later I purchased a one-year subscription. By 2005 I discontinued the product as it drastically slowed processing speed down, and was not effective. I never knowingly requested the auto-renewal feature. In auditing credit card statements in preparation for taxes this year (2009) I discovered McAfee (without my consent) charged my credit card 43.29 in February 2006, 2007, 2008, and was only days away from charging it for 2009. I called them to inquire about their fraudulent use of my credit card, and they indicated that they could indefinitely charge the card, year after year, because when I downloaded McAfee Antivirus, it allegedly had an auto-renew feature.

I would guess there are millions who have not caught this on their credit card statement, as it appears once a year, and McAfee is literally bilking millions of dollars from unwitting clients who Do not have, and Dont use their product, Nor are they aware of this scam being perpetrated by McAfee. These folks need to be arrested for fraud. Additionally, a class action lawsuit would be a great start.

McAfee was charging my credit card year after year, until I recently caught the fraudulent transaction.

Mary of Gilbert, SC January 6, 2009

Mary of Gilbert SC (01/06/09)
I own a Dell computer with the McAfee Security Center service which expires July 25, 2009. McAfee sent me e-mail offering to renew my service at a slight discount if I took advanage of their offer right away.

I renewed only to find this was NOT a renewal after all, but a new subscription which began that very day. I would lose from that day to July 25th which would cost me more than paying when I expire. This is not only deceptive but dishonest. I did cancel the renewal myself but they are misleading their customers and this needs to stop.

The only damage incurred was my aggravation and my time. McAfee needs to stop this practice. I told them I would contact you and I have done so.

Colette of Kingston, TN November 23, 2008

Colette of Kingston TN (11/23/08)
Pop-up appears lower left corner that I need to renew.I renewed in July.

I also get a large pop-up saying blank page - Windows explorer & can'y get tid of it.I have to do a Ctrl-Alt-Delete, and log off and sign on again.

Had to log of (Ctrl-Alt-Delete)and sign on again when large pop-up comes on.

Colette of Kingston, TN November 23, 2008

Colette of Kingston TN (11/23/08)
Pop-up appears lower left cornee that I need to renew. I renewed in July. I also get a lard pop-up saying blank page - Windows explorer & can'y get tid of it. I have to do a Ctrl-Alt-Delete, and log off and sign on again.

Linda of Pleasantville, NJ November 14, 2008

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