McAfee Rebate

I purchased McAfee 2011 on 9/14 and have the receipts to prove it. I submitted all the documentation to take advantage of their $65 rebate if the project was purchased between 9/4 and 9/17 and postmarked before 10/17. The rebate states that it will take 8-10 weeks to receive the refund amount. I waited 3 months and then inquired where my refund was. I was told the holidays delayed the mail and I should be patient. I waited and then inquired again, to be told I did not buy the product in the designated time period. Since I had made copies of everything before I submitted it I resubmitted it via fax. Two days later I was told again that I had not purchased during the required time period. I pointed out, again, that yes I had. If this isn't fraud, I don't know what is. They set forth the rules. I abided them and I'm still being blown off.

I too have had similar problems with McAfee Total Protection Rebates from 2009 to 2011, "no UPC" or whatever. I learned after the first year to make copies of everything. The UPC bar codes are slightly larger than a postage stamp, so I guess they "lost" them. So, I started sending a large piece of the box containing the bar code. Unlike others, after raising enough hell and resubmitting everything, sometimes with alternate "proofs of purchase" such as the actual disk, I eventually got my rebates. Since I like the product, I am getting ready to purchase the 2012 version - with my fingers crossed!

I purchased McAfee total protection with a $35 rebate. I provided all the requested information to find out that this company needs "proof of ownership" that "it was emailed to you". It was not emailed to me. When I asked how I can get proof of ownership, my email to this company (after many searches to obtain a contact us) informed me that I needed to consult my email! I purchased this same software for 5 business computers. I will not buy from this company again!

I also purchased the McAfee with the $40 rebate that required the UPC to be sent in. I received notification today that the UPC was not included. I made copies of everything that was placed in the envelope, including the UPC. I am sad to see that I am not the only one that has been scammed by such a well-known company.

On 11-29-2011, I purchased a McAfee Total Protection 3u 2012 from Fry's Electronics in Manhattan Beach, Ca. The clerk at the store got the correct box for me, one that matched the model on the on line printout which I had. At home, I tried to register my rebate but neither the rebate number nor the promo number worked.

I called numerous numbers but the agents there were not successful either. Finally, an agent at McAfee rebate center told me these numbers are not in the system! Is that believable? The product is still in the box unopened. I'm not returning it. I'm fighting to get my $70.00 rebate. Is this fraud? Is this false advertisement? Or what is it?

I purchased a McAfee anti-virus. I was promised a rebate of $50.00 and I have not received it. It has been around 5 months. I would like to have my rebate promptly. If I do not receive my $50.00 mail-in rebate, I will never buy McAfee again. Norton anti-virus is looking pretty good to me right now.

I submitted all items requested to receive the $35 rebate from McAfee. McAfee has refused to pay. They insinuate the submitted items were not received. This looks as if I'm a member of the club, "McAfee ripped me off."

McAfee rebates. Sent in all my paperwork and they said I failed to send in UPC. I have a copy of the UPC box I sent in. Will never buy it again!

I also am beginning to believe that McAfee rebates are a scam, after receiving notice that my rebate submission was "invalid" because "UPC missing". Although I am certain that I put it in the envelope with the rest of the documentation.

McAfee rebate is a fraud! Be aware! Do not purchase any of their products. Most common excuses: They never received your mail, UPC code missing, rebate has expired, etc.

When I went to track my rebate, it stated invalid UPC and invalid USPS address. The form clearly stated that a copy of the UPC was fine, now they want the original. I didn't send the original just to be on the safe side in case that they come up with some lame excuse that they didn't receive it (then I wouldn't have a backup in case I had to resubmit) which was what I had to do last year also. I will never buy McAfee products again. This scam is how they make their profit. They made $60 from me this year and $30 last year.

I purchased McAfee protection and downloaded it but it keeps telling me that I'm not protected. I received an email confirming my rebates, then a letter telling me that I won't get the refund. My refund doesn't comply with the USPS terms?

I will never use these konkuk.ac.kr again! McAfee, you are pricks.

I purchased a McAfee "Total Protection" software. I paid the full price with the understanding that I would get the advertised $40.00 rebate. I sent all the required information, and included the store receipt. After eight months, I still have not received the rebate and McAfee claims that although they have proof that I own a license for the product, they do not have a record of the rebate. The online service does not provide any support for complaints. McAfee must make a substantial amount of sales advertising rebates that they do not intend to honor. This is a good case for a class action and an investigation for fraud.

I purchased McAfee Total Protection with a mail in rebate of $46 on January of 2011. After inquiring multiple times, I received an email that said that my submission is valid and that the check will be mailed out by March 24th 2011. It also gave me a new tracking number and a link to address further questions. After waiting until April, I contacted that link only to find that it is a link that has nothing to do with the rebate or McAfee. The link was to their competitor, Symantec Corporation. I saved all the emails to prove my case. It is my belief that McAfee never had the intention to pay the rebate as what was promised.

I purchased this product from Fry store in California. The product had a rebate of 65$. I applied for the rebate, both electronically and through postal service. I can't find the status of my rebate. There is no phone to contact. The rebate center service is a non-friendly system.

I bought McAfee Antivirus in Staples ( Black Friday 2010 -November 27). They promised $35 rebate in 8-10 weeks. 11 weeks already passed, I still got nothing.

They screwed me out of $40 rebate. They told me my address was not registered with the post office. Now they tell me my rebate has expired.

Lousy rebate service, customer service non-existent. I purchased an advertised package (3 user McAfee plus) from Fry's in Dallas, TX. It was advertised as .01 after rebates, but was $80.00 in the store. Same software at Sam's was $19.95 (no rebate), which shows the markup. But free is free right? Not hardly. I filled out the rebates(2) exactly as requested. One was supposedly accepted, the other rejected because of "no UPC". Well you can't send it to both addresses, but the paperwork was correct and proof was sent. I have received neither nor have they acknowledged my requests for follow-up. I'm out of $80.00 for so-so anti-virus, which also keeps throwing my HP printer software out, disabling my wireless printer.

The software keeps popping up screens every 15 minutes for updates wanting to "restart", which is annoying if you're working on anything. ** me, I should have known better because this is the third year in a row they have done this to me. So it appears to be intentional. Do not count on any rebates. If you want the software, buy it in the bargain bin. As for me, never another McAfee purchase. I have no complaints with Fry's. They printed duplicates and copies of the receipts for me (no excuse for McAfee). Out $80.00 for software I could have purchased outright for $20.00 without rebates.

I purchased a McAfee Total protection Plan on 1/28/10 (online) thinking the price was $29.99; however, when the order was finalized the price was $64.99 charged to my credit card. I emailed them and was told to download the rebate form in order to receive the rebate. I completed the rebate form and submitted it with all the requested documentation to the El Paso, TX address listed above. On 4/1/10, I called 866- and spoke to "Andress" who informed me that he was unable to locate my rebate and suggested that I resubmit it.

I sent another complaint email to McAfee and was informed by "Mariela" that they were unable to locate my rebate and that I needed to resubmit it to: Rebate Special Services, P.O. Box 028xxx, Miami, FL 33102-8516 which is what I did on 4/8/10. I called the 866- number on 4/16/10 and McAfee still states they do not have my rebate. I have never had a problem getting a rebate honored from a reputable company (which is what I thought McAfee was until now); however, I really need my rebate because I would never have paid $64.99 for something I could have purchased from Office Depot for much, much less. At this point, I am contacting my credit card company and filing a complaint, as well as filing this consumer complaint.

Word to the ** before purchasing from any company, check to see if they have a string of complaints like McAfee. Had I just took the time from my busy schedule and seen all the complaints I read this morning (some going back years), I never would have ordered anything from McAfee. My trust in this company is forever gone and I will never do business with them in the future and will warn my friends about them. I am raising 2 children and I need my rebate of $35.00 honored just as quickly as McAfee charged my credit card when I ordered the item online on 1/28/10.

I sent it my rebate form with everything which was asked for including the upd... and weeks go by and they have no record of it and tell me that it must have been misplaced by them and that i should resend everything.

I purchased a copy of McAfee Internet Security 2009 with the promise of the $30 mail in rebate. I sent in the rebate well within the promotional period and I never received the rebate. I called Pargo which is the company that is contracted to handle these rebates and they said there was nothing they could do as it is now outside of the offer period. I called McAfee to speak to customer support and they gave me the number for the Pargo customer support. It is impossible to get someone actually from McAfee to address any rebate problems. It appears they wan't to make it such a hassle that people will give up.

I purchased the MCAFEE virus protection 2009 on 6/18/09,submitted the required documents for the $40 rebate and was told that my claim was invalid as there was no proof on installation. This was not a requirement on the voucher, I sent copies of receipt and UPC bar code as requested. I tried calling this dept. and cannot get anyone to speak with. I have not yet installed this virus proctection and will do so when I get the time, but was and is not in a hurry as this was NOT A REQUIREMENT for the rebate.

I sent in my rebate months ago and they charged my credit card. They say they have nothing on file pertaining to my creditcard number..how odd? they can't trace me or my credit card but they can sure as hell take my money. I finally spoke to a supervisor and lodged a complaint and now they escalated the issue to their manager. it's a scam number. mcafee rebate is a scam! please do not purchase any of their products.

Several months ago I purchased McAfee VirusScan Plus 2009. The product was advertised as having two rebates at Office Depot. I submitted both rebates with all the documentation including the original UPC code from the box and the proof of a prior purchase of a McAfee product for the upgrade rebate. I received email stating McAfee had received my rebate paperwork and that I should be receiving my checks in a few weeks. Months have gone by and a check on their rebate site show both rebates as invalid, one for no UPC code and the second for no proof of prior purchase of product for the upgrade. In the response box for the invaladation mail I offered to send a photo copy of the paperwork I had mailed to McAfee but have no response.

Why isn't McAfee being challenged in the courts for this deception and fraud?

recently i complained about a rebate that was denied since then things have been resolved and i wanted to thank all those who helped me in this matter

purchaced mcafee total protection 2009 3 user on 12/26/2008 was offered 70 dollar rebate if purchased between 12/17/08 and 12/26/08 sent in all required material for rebate then told invalid purchase date. i have read many other such complaints since i have had this problem.

date receipt. Checking status online from email that they received my submission, It said Denied due to wrong date on receipt . The receipt said 12/12/208 and the rebate offer was valid with purchase until 12/31/2008.

I urge everyone to contact your state attorney general to open an investigation and pursue a class action lawsuit against Mcafee and all others who pull this SCAM.

Remeber State attorney General and USPS for MAIL FRAUD.

McAfee Total Protection 2009 was offered via e-mail for $79,95 with a $30 rebate if ordered in September. I ordered on September 30, and received a confirmation of my order, submitted my request on the internet form provided, and received an acknowledgment from McAfee Direct Division that my submission for rebate had been received and telling me that I could access the status of my submission during processin.

My first inquiry told me that my submission would be considered around Nov. 22. When that date came and went, I tried again. Then I was told that a new search had been initiated and I had to re-submit all the information. This is bogus, of course, since all the transactions had been by internet and e-mail, and they had all the information they needed.

However, I did re-submit and wait again. The next time I tried to send an inquiry, when I entered the $30 figure, a statement in red appeared, invalid amount, and the transmission would not go. I have not received my rebate. I am out $30 that I expected to receive. I will not buy McAfee products again, nor deal with Winferno.

I purchased McAfee Internet Security 2009 3 user pack and received $30 rebate. The check was deposited a month ago. Today I received a notice from the bank that the rebate check was returned due to Stop Payment. Attempt to contact McAfee by phone, chat or e-mail but was unsuccessful.

Not only I did not get the rebate of $30 but also $7 fee for the returned check.

I purchased McAfee Internet Security 2009 3 user pack and received $30 rebate. The check was deposited a month ago. Today I received a notice from the bank that the rebate check was returned due to Stop Payment. Attempt to contact McAfee by phone, chat or e-mail but was unsuccessful.

Not only I did not get the rebate of $30 but also $7 fee for the returned check.

We purchased McAfee Internet Security Suite from McAfee/Winferno Software as a download and received a form for a $20 rebate which we processed and received notice tht the rebates was processed adn that the check had been maild. When the check arrive we deposited it, only to now have gotten a notice fromour bank that the rebate check has had a Stop Payment applied to it and the back has withdrawn the $20 rebate plus an $8 service fee.

The contact phone number on the rebate confirmation is an answering system that won't take input, and the Winferno customer service number requires sales information that we had deleted by accident. Can't get a hold of a real person anywhere to talk to and McAfee customer service has not returned an email inquiry. We feel we have been ripped-off

We are out the $20 rebate and it has cost us an $8 bank fee to add insult to injury.

Received the standard email that the rebate request could not be honored because Proof of previous ownership is required to receive the rebate.

I DID submit all form and made copies prior to mailing.
EVERY year they pull this scam.

Unforunatly for me, I usually don't follow up.

Everyone should realize they are having trouble with a contractor who handles the rebates for McAfee. I suspect the rebate contractor gets to keep any money that they don't send out as a rebate. In my case, voice mails and e-mails went unanswered until I finally got a person on the phone and then the Rebate was Closed. The best revenge against this company is to make sure that they never get out of sending a rebate again. Make a copy of everything! Including and especially the UPC. They know that the UPC is the only thing that exists as only 1 original and if they say that your submission was missing the UPC, many will just give up.

When dealing with a rebate from McAfee you can register your rebate at the McAfee web site. You then have to send in the paperwork, but I have never had ANY problem since I started doing it that way. You will recieve a confirmation number and a link to the McAfee rebate website where you can track the status of your rebate. I set a reminder in Outlook to check the status EVERY WEEK. Of course the [reps] in El Paso will still hold on to your money the maximum time, but once they're on notice from McAfee that your rebate is registered they don't try their other monkey business.

I am posting this as a follow-up to my previous complaint. After a few e-mail correspondences, I DID receive my rebate check from McAfee after all, and I just got off the phone with my bank to verify that the funds had cleared into my account. It wasn't easy to get the rebate. For that reason, I would be hesitant to purchase from this company again. But the product, Internet Security Suite 2008, is very good and after the rebate, it wound up costing me nothing. So minus the aggravation, it was a good deal after all.

I recently purchased McAfee Security Suite. Having been burned in the past by incompetent or unethical rebate operations I carefully ensured that everything was enclosed and triple checked. Everything was stapled to the 2007 carton which served as the proof of purchase of a previous product. My first e-mail from them indicated that even the claim form was missing. How could they have my e-mail address if my claim form was missing? I intend to file claim in small claims court as well as insist on a refund from the retailer.

I sent in my rebate application a few weeks ago and just received an e-mail from the Rebate Eligability Center informing me of its progress. Apparently, they are invalidating my request because they said I did not provide the original proof of puchase. I know I sent them the original proof of purchase, I checked the contents of the envelope three times before sealing it. I have processed many rebates with many other companies in the past and this has never happened to me until now.

Specifically, the rebate is for $30 on McAfee Internet Security Suite 3-user Upgrade/Competitive at participating Retailers. I have e-mailed their Rebate Center and informed them that I have already sent them the original proof of purchase, and also made it clear to them that the receipt for this purchase exists on the NewEgg website as we now speak. Needless to say, I am very upset by this company's tactics, and hope you are able to get them to honor their rebate agreement.

I bought a 1 year subscription of 3-user McAfee total protection on 1-3-08 that offered a $20 rebate and mailed it in as they required. On 4-24-08 I tried to track it down on the internet and by calling and they have no record of my purchase (they charged my credit card). Needless to say I never received my rebate.

On Feb 24th, 2008 I purchased McAfee VirusScan Plus (3 user license). It was a $45 purchase with a $45 rebate. I sent in the Rebate Receipt, The Rebate form, and the original UPC code that I cut out from the bottom of the box. On March 29th, I received a card in the mail, letting me know that they could not honor my request, due to a missing UPC, and to re-submit the card they had sent me with the missing UPC, by 04/16/2008.

They have the original UPC, so how can I send another one? I have a box with a missing UPC, so I can't take it back, and I can't get the rebate. I call the number on the card, and they just tell me in a series of recordings, that I need to submit a UPC, which I already submitted. What can I do at this point?

I purchased Mcafee Virus Scan Plus and tax software 1/14/2008 as required for $20.00 rebate. I mailed in the required original upc code tabs for both softwares and original receipt. I received a postcard that told me that the UPC is invalid. I sent them everything they requested. (I made copies before I mailed in). When I go to the website to check status it tells me that my rebate is valid and is scheduled for final processing. After reading some of the complaints on this website I see I am not alone. How do they get away with this?

This has taken up more than $20.00 of my time easily.

I purchased via the internet on Oct.24, 2007, a 1-year subscription of the McAfee Internet Security Suite which included a $30.00 Mail-in Rebate. In tracking my rebate status via the internet and automated phone service I was informed of the following: Promotion: $30 Mail in rebate on Internet Security Suite at McAfee.com Submission Type: Mail-In Date received: 11-04-2007 Check issue date: 11-26-2007 (via phone the date was 11-21-2007) Check Number: 20338 Status detail: Your rebate is valid. Please allow up to 30 days to receive your rebate.

As of today Feb 27, 2008, I have not received the check. I first tried the different phone numbers as given by McAfee - but most of them were automated services which naturally reconfirmed only what is mentioned above. I also tried general McAfee customer service numbers and got twice a real person on the phone. The first one told me very politely that because my rebate was handled by El Paso, Texas which is not her jurisdiction she could not reply and she could not tell me which phone number I should call to find out where my check is. The second one must have been an offshore service in India or Pakistan. Here the operator told me over and over again that I should call my bank and ask them if they have cashed in a McAfee check number 20338. Even after telling him that his remark is ridiculous, that McAfee naturally does not know my bank and that there are thousands of banks in the US and that the check has to be sent to me - he insisted on his recommendation.

I finally asked for his supervisor who did not comment on his colleges remarks but told me to call a different phone number. Asking if I would reach a real person under this number he confirmed this. Naturally the number was an other automated phone service. I also have multiple e-mails to the McAfee customer service. But even in telling them about my phone experience and that I would like to talk to a real person they reply very politely that this is not their jurisdiction and that I should contact the rebate department given to me on the website and the automated phone numbers over and over again. This is the third year that McAfee is screwing me out of my rebate. In the past I gave up after a while based on the small amount of money involved. Naturally I will not purchase a McAfee product again but I want to get the rebate which they confirm is valid.

I am not getting the $ 30.00 they owe me.

I also recieved a big run around trying to get my small $20 rebate. I'm thinking their next request will be a sample of my blood to assure I am the person I say I am. But by then the rebate offer will be closed. I will never buy another McAfee product!

I submitted a $60.00 rebate request for McAfee Internet Security Suite on October 15, 2007. After numerous emails back and forth with their rebate center, a call to their rebate center and resubmitting the paper twice, I have not even received an acknowledgment that my rebate has even been received much less processed for payment. Warning: I would think twice before buying from McAfee and expect to receive a rebate.

I submitted a $45.00 Rebate on May 14, 2007. I received an email trracking# for rebate on 5/18/07. I received Mcafee check #23271256 for $45 dated June 11, 2007 which bounced (stopped payment). I incurred a $10.00 bank charge for bounced check and am unable to resolve it since after faxing the check and multiple conversations and e-mails.

The $10.00 bank charge for stopped payment caused another check to return with insufficient funds. I lost $20.00, plus total aggravation and no responses from their customer support.

I renewed a 2 year subscription and was promised a rebate of $20 dollars. I haven't received a confirmation of my purchase, I haven't received the download, and I'm out $112.00 so far. And they keep transferring you either on the web on on the phone.

I wish I had read the complaints about the rebates before buying the McAfee security suite on-line. I too am a victim of the phantom rebate. To add insult to injury, I recently started getting various error messages from the mcafee software, two of which indicated I needed to reinstall software. I went to the mcafee site for assistance, logged in, and low and behold, they have no record of me using any of their products.....then why the hell have I been getting pop-ups from McAfee every few months requiring me to verify my subscription?

All of the records on my end show expiration in 2008, and they validate my subscription when I click on the link in the pop ups, But when I they attempt to verify my subscription for service issues, they conveniently can't verify that you are a customer. I am guessing they have the same problem when they are working feverishly to issue rebate checks? I wonder how much in unpaid rebate $ is sitting out there, how many people have paid twice for the software prior to subscriptions expiring, and how many people were charged for technical assistance for problems created by McAfee software?

I purchased McAfee Security Suite 3-user in April 2006 because it came with two rebates - one for $40 and another for $70 which made the product attractive. I promptly mailed the required information for both rebates and received a check for $40 in June. It is nearly one year since my purchase and I have yet to receive the $70 check.

After contacting McAfee via email numerous times, I was asked to answer questions via email (product, where & when purchased, UPC, etc). I did - twice. I then received another email saying to mail everything yet again. I believe that I have supplied proof of purchase (above and beyond what they need). I refuse to purchase McAfee in the future, no matter what they offer. Something must be done to stop the promise of a rebate that never happens.

Two years in a row, McAfee has refused to issue the rebate promised in their ad for updating their software. I went to the "check rebate status" website and was told the rebate was coming, but weeks after it should have arrived, when I phoned customer service, I was told I had been found ineligible.

I was persistent and made a fuss, and a gentleman promised he would issue a check for $50.00 to cover the $30.00 promised in 2005 plus the $20.00 promised in 2006. Finally a check arrived today for $30.00 and in the fine print on the back of the check, it says that by endorsing it, I am accepting it as "absolute payment of all underlying obligations" which would conveniently let them off the hook for the rest. I'm out $50.00 plus all of the time and long-distance calls. I am fed up!

I bought Mcafee Software which was having two rebates of $40 and $20. Both were asking for original UPC. I called Customer Service and they advised me to send both the things in same envelope. I recieved rebate for $20 but never recieved rebate for $40. I tried calling them so many times, but used to wait for 15-20 minutes and finally hang up. I even sent email through their website and no response at all. I sent at least 5-6 emails. Finally all this hush, i got hold of customer service just to know that rebate is closed and there is nothing that can be done. This was totally loot. Customer service guy as well as supervisor said there is nothing they can do and i just need to forget this money. I would never ever in my life buy any Mcafee Product as well as any product which has rebate from RebateHQ.

Lost $40 for no reason.

I bought the McAfee Wireless Home Network Security Suite 3 User License from Buy.com and twice submitted all required documentation under the terms of a $60 rebate offer but have not yet received my rebate.

On 4/25/06 first submitted all required documentation by mail. 7/25/06 resubmitted all required documentation by mail. 10/04/06 received email from rebates@parago.com informing me that "Unfortunately, we are unable to honor your rebate request because this particular rebate promotion is closed." !

I'm out $60.

I purchased McAfee Internet Security Suite 2006 on 4/23/06. There were two rebates on the product. One for $30.00, and one for $40.00. Basically making the product free! I submitted each rebate with all the required information enclosed. I waited the 6 weeks or so, and followed up with a phone call. I was told they never recieved them. I was advised by this customer service peoron to re-submit my rebate form with all copies included to another address:McAfee Rebates PO BOX 028516 Miami, Florida 33102. I did this on July 11, 2006. I again waited the 6 weeks, followed up with a phone call, only to be told the rebate forms never arrived-AGAIN! But now the $40.00 was closed as it ended on August 30th, 2006.

I was just furious. They said there was nothing they could do, but if I FAXED the information for the $30.00 rebate to: 1-800-886-8370 I would be able to track my rebate online after 72 hours. Well, I have yet to see the rebate online. I have no way to track it. I was never sent a confirmation email with a tracking number.

I have tried several different ways to get them to pay this rebate. I have called the rebate center twice and talked to the supervisiors, but was told it's too late to collect the $40.00 rebate. It ended, and they cannot re-open any paperwork for it! They told me to call McAfee Customer Service at 1-866-622-3911. I did, only to be told it would have to go through the rebate center, to call them again. I was so angry at them, telling them the USPS doesn't lose 4 letters going to two different MCAFEE addresses twice.

I have been already a McAfee customer with an established account. I purchased McAfee antispyware online with a $10 rebates promise. I used my account, downloaded the software online, submitted the paperwork for the rebates and in response got a postcard with no contact information, which stated in tiny letters that my rebate was rejected due 2 reasons: No proof of upgrade (I did not upgrade, I bought new software) Wrong Purchase Date (whoa, that one is even better. I purchased and downloaded it online, but must've done it on a wrong date). Beware of McAfee rebates scam - they scammed even their loyal customer,who used their antivirus software for many years.

In March 2006, I purchased Mcafee Security Suite from Buy.com. There were 2 rebates, both for $30. The one rebate clearly stated to submit the original proof of purchase (UPC), the other clearly stated submit a COPY of the UPC. I submitted all of the requested information and a few weeks later got one $30 check and a post card denying the second rebate because I did not include the original UPC. I emailed Mcafee Customer Service on April 28, 2006 to resolve the issue. I was told to call their toll free number twice, each time I did there was a message that told me to go online. In short, over the past 3 months I sent 7 emails and made several phone calls trying to resolve the issue. Now their web site says they sent me a check and the check cleared, I never received a check. They will no longer respond to my emails.

I purchased McAfee antivirus software and submitted $70 worth of rebates.

McAfee is refusing to pay the rebates.

I submitted a $30 and a $25 rebate in August 2005. First they said I didn't send them a valid store address. So I sent them that. Then I got a notice that both checks were sent out in October. Never got either. I wrote again. Then I got notice that they were sent out in December. Never got them. Finally I wrote to Mcafee and I did finally recieve the $25 check. I still haven't received the $30 check. I have never had such a hard time getting a rebate.

On 11/17/05, I purchased a year's subscription of Anti-Virus software from McAfee, the download version. My order # is CS129292799. This purchase came with a $30.00 "Mail-In" REBATE. After downloading my purchase, I was never given the opportunity to download my REBATE, no did I receive one in the mail. I then tried desperately to find an email address or telephone number in which to communicate my dismay. No such luck. So, on November 28, 2005, I sent them a letter. After no response, I sent them another letter, to no avail.

i submitted mcafee rebate over 8 weeks ago, i haven't received any response on status of rebate

I submitted two different rebate forms to McAfee last April. McAfee acknowledges that they received them on May 5th. To date they have not paid the rebates. they said it would take 4 to 6 weeks and it has been more than 3 months. I have read other complaints on the internet. I believe that McAfee intentionally makes the rebate process extremely complex to escape paying them. They also play a game of delay to see if the consumer will forget or just give up. They should be investigated and consumers should boycott their products. I will never use them again.

I purchased McAfee virus and firewall software in a box showing a $45 rebate and followed the instructions to a tee, sending McAfee the box flaps bearing the original proof of purchase, a copy of the purchase, the original rebate receipt, and the rebate request form. Within two weeks I received an acknowledgement email and tracking number a email tracking email address. After two months I attempted to track the status of the rebates but was disconcerted to find the email address site had been eliminated.

Next I attempted to phone McAfee but but there were no phone numbers on their site. After expending several frustrating hours I finally managed to speak with a live person who told me my claim had been rejected because I had did not send in either the original UPC proof of purchase or copy of the purchase receipt. When I disputed that they said they would refer the matter to another department and would be contacting me by mail in 3 to 5 days. There was no ltetter after two weeks so I contacted them again and it was,"Oh, we will be contacting you in 10 to 15 business days. Additionally, the rebate was now only $30, despite a $45 rebate clearly showing on a box sticker above the name, McAfee.

I bought McAfee internet security suite 2005 ver. 7.0 and if I sent all the right papers in, I was suppose to get a $40.00 rebate. I ordered this from the Dell computer company and they did not send a receipt with the product. I called Dell and asked them for a reciept, they said that they would send me one, but it would take 7-10 days. I told them, that would be to long because I only had 15 days from the time of purchase to get everything in the mail to receive the rebate. I asked them if they could e-mail me a receipt and they said yes.

This all took place last Saturday May 14. It is now May 17. E-mail must be taking longer now days. The person at Dell told me to call McAfee and ask them if they would extend the time limit in this instance. I asked them for the number and they gave me one. It turned out to be a fax number. I called Dell back and they gave me another number that did not go through.

I called the operator and asked for the McAfee number and they gave me a number for some Photo shop. I then proceded to this web-site and came across this complaint form. It sounded like a way to vent, so this is my story. I think that Dell and McAfee should get it together. The only reason that I bought the entire security suite is because of the rebate of $40. I consider it false advertising to tell you what you need and then see to it that you don't get what you need.

Purchased McAfee Internet Security Suite ver 7.0 on 1/16/2005 Product did not work properly. Returned product disc, receipt and form from McAfee for full refund on 1/31/2005. Mailed via certified, return receipt. Product was picked up and signed for by Susan Welles on 2/7/2005. As of 4/26/2005 I have not received a refund. I have made several call and e-mails to no avail. Customer service keeps giving me a new case number each time and promises to have my refund in "15 days". My most recent call was to James on 4/15/2005 with case number 12570102. He gave me his direct phone number 972-987-2420 and a fax number 972-963-7001 and once again promised to have my refund in 3-4 days. Once again I have been lied to.

I would like to have this matter resolved and get my money back ($41.09) for a product that did not perform as it was supposed to. I refuse to call McAfee anymore only to be put on hold for over an hour at a time. This is not customer "service" this is customer robbery.

I purchased McAfee VirusScan 9.0 upgrade through www.secureie.com, which advertised a $20 rebate for SecureIE customers. After sending in the rebate form stapled to the required confirmation of download purchase and email confirmation of previous purchase of download of McAfee Internet Scecurity 6.0. I received an email stating I hadn't sent in the required proofs of purchase, & need to resubmit all the information, which I did.

Then I recieved email from them saying my confirmation receipts didn't have the place of purchase on them, which of course it did! I resubmitted and got email saying they I needed to send in a receipt, plus they couldn't find any info on me ion their database. Hard to believe since they'd already sent me three emails. I have resubmitted the same information again, but am not holding my breath waiting for a rebate. They don't seem to have any intention of actually giving out any rebates!!

This company has problems issuing rebates, and I will not buy their product in the future. I have sent all the requirements for the rebate -- rebate form, proof of purchase, copy of reciept with item circled, and the old McAfee diskette from last year. I received a postcard stating that I failed to meet the requirement because of missing proof of purchase or original UPC.

I had trouble faxing my information due to a busy fax machine. I had to finally call them stating that their fax was busy. When I was able to fax my copy of the required information, I had to fax and refax my items two days later. I will also be mailing the information to the office just to double-check everything gets there as well. In all, I have already made five phone calls, just for $30 rebate? It sounds like too much trouble than it's all worth and would like to forewarn anyone else trying to buy the McAfee anti-virus software.