Complain about a product or service

McAfee VirusScan

Marianne of Manchester, MA September 11, 2008
McAfee has a pop up which blocks my screen and makes it impossible for me to use my computer. There is no way to reach them to ask them to stop.

It delays my ability to use my home computer.

Kira of New York, NY September 8, 2008
I used McAfee for several years, until I stripped my old PC and got rid of it. I did not contact McAfee, thinking I would simply not renew online like I've done each year in the past. Then the renewal fee showed up on my credit card statement. I tried their online customer support, which will not work with my new Mac computer. I e-mailed, received and acknowledgement, but no follow up.

When I called, I was told I couldn't get a refund for two reasons. 1) I had agreed to the auto renewal, which I certainly don't remember and truly doubt I would have done, and 2) they have a 60 day time limit for refunds. Unfortunately it was a credit card I no longer use, and because I had recently moved, the statement took too long to reach me. The charge was dated 7/9 and I called 9/8. The person on the phone in India simply kept repeating their script, and didn't seem to care that I was paying for a service I had not used.

A mere 40, and a horrible customer service experience that will keep me from ever using their products again.

James of San Diego, CA September 6, 2008

James of San Diego CA (09/06/08)
Purchased McAfee Total Protection in the box, at Fry's. Cannot register it: no matter what complex variety of password I try to use, site says Invalid; but there is no description of their valid password requirements. Tried the Customer Service site www.mcafeehelp.com: no matter what next button I click, it just sits there forever. Cannot get thru on 'phone. Product is useless without registration & support; all their advertisements about real people, real help, 24/7 is a lie. Meanwhile they've got my 70.

1. Product does not do what it promises: fails to detect spam & viruses caught by built-in Vista protection, endangering my computer.

2. Advertising about support and communications is clearly untrue.

3. My computer runs 50% slower with their product installed, and my 70 is essentially wasted. Meanwhile, they inveigle other unknowing customers to buy the same junk.

Marilyn of Grawin Via Walgett, OTHER September 3, 2008
On 3/8/08 I purchased online McAfee Total Protection and on 2/9/08 I have not been able to access McAfee web pages, I was told by there tech support from India not in Australia to remove program then to download again this I have not been able to do ,

I spoke to them around 5 times on Tuesday and ther were to ring me back in 2or 3 hours that was around 12noon it is Wednesday 1 pm and I still have not been contacted of have been able to access there webpage to download the program again

I could loose my computor and files

Karthikeyan of Chennai, OTHER August 21, 2008
now the toll free number is not working for our area

there is no support so that many system has corrupted due to virus issue

Al of Alburtis, PA June 21, 2008
I renewed Mcafee on 6/3/09 and two days later, I received done, but w/errors on page; cannot access my bank, AMEX account, Travelocity, etc except browsing newspapers, etc-after reading the poor business interaction from previous complaints, I will ask my bank to reverse the charge on my Mcafee renewal; but when I go to uninstall from my Dell desktop w/Vista, I cannot. Since Dell installed this(14 months old) and I'm past the free service, I think Dell should solve this problem.

Katie of Tigard, OR April 6, 2008
Every support person I dealt with could not answer even the simplies of questions. I was (as usual) given bad information that included down right lying. End result was creating even more problems.

4 hours of wasted time dealing with the lying idiots that make up McAfee's support system. Problem not only not resolved, but made worse.

Corienne of Wooster, OH March 15, 2008
Once McAfee Securities was installed we were unable to access the internet and the computer would freeze. Also, the home phones shut off intermittently. We have been trying to contact the McAfee Securities through 800-937-2237 and they will not speak to home users. I have tried to uninstall the software without success.

We purchased the software for approximately 80.00 for a product that does not work and has only caused us major problems. Without use of our telephones, we are unable to call out or receive calls, which causes major problems in case of an emergency.

Doris of Sylva, NC March 2, 2008

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