|
|
Patricia of Free Soil, MI January 29, 2009
I am in my 2nd year of a 3 year Mcafee antivirus protection contract. My PC got a virus. I contacted Mcafee and they said I had to pay to remove it. I paid 80 to remove it. Thy remotely worked on my PC to remove it. It appears to have been removed but now the PC cannot access the internet (It could when it had the virus). I called Mcafee customer serice and they told me that I would have to pay anther 80 to fix or or I could call a 900 number (at 9.95/min)to talk to a technician! I refused to pay twice and am disputing the 80 charge on my credit card. I had to take it to a PC repair shop to have it fixed.
I refused to pay twice and am disputing the 80 charge on my credit card. I had to take it to a PC repair shop to have it fixed. I'll have to pay to fix what Mcafee did. R.meliza of The Woodlands, TX January 24, 2009
R.meliza of The Woodlands TX (01/24/09)
Tried to install McAfee software with no success. Searching the revealed that I am not the only one that had problems. Although I was on the McAfee website when I had a problem, when I clicked chat and was connected with McAfee chat, McAfee said they WOULD not help since I was not registered. OK, please tell me how I can get regustered if I cannot get the software to install? I decided I do not want software on my computers that conflicts with many other software titles.
Lack of support is no way to treat potential new customers!!!! Leigh of Altadena, CA January 21, 2009
McAfee does not work. I spend most of the time fixing problems that I can't verify exist or it says Not Protected My subscription is up on 2/17/09 and McAfee charged my credit card on 11/19/09 for a renewal fee of 69.99. I was livid to find this out and I called the 866 number and was given a refund right away and told they would disable the automatic renewal feature on my account. I had no idea I was set up that way and I never agree to such things. I only agreed to a 1 year subscription and I think it is criminal for them to charge my account and hold my money for a month prior to my subscription ending.
The lady who helped me on the phone asked me if I would like to renew at half price due to the inconvenience and I told her that I would call them on 2/13/09 if I wanted to renew. She placed me on hold and came back and said my credit card was declined. I scolded her for running my credit card and reminded her that I did not give her permission to run my card and I said I would call them. She apologized and gave me a reference number that I could use to get the discount when I do call. This whole company is fraudulent.
There is no way to reach them via their software on your computer (no links, or phone number). I was only able to contact them after I researched an old e-mail from them and noticed the number at the bottom. Now to make matters worse, I have a virus that has been slowing my computer and McAfee never detected it.
Fraud on my credit card account. A decline on my credit card and the misuse of my money. No access to 69.99 for a few days and I am poor and can not afford this. I had to make a return of a Christmas gift yesterday in order to buy groceries at Sam's Club to feed my family because I did not have money. Torey of Oneida, TN December 26, 2008
Yesterday I called McAfee about my computer having a flashing message telling me that my computer was infected with a Trojan virus and Malware. The agent told me that McAfee can do nothing once a virus is already in your computer. I was livid! Isn't this what McAfee's whole purpose is, to protect computers from viruses and any other kind of attack that might attempt to gain entry?
We went back and forth like this for a number of minutes then he said for a fee he could get rid of my virus. He said it'd cost me 89.95. I was angrier now than earlier in our conversation. Why do I, I asked, have your company representing my computer for 3 years if all you are going to do is cop out whenever someone needing help from you calls? I just think everybody shopping around for computer security devices ought to think very hard about hiring McAfee as their computer's protection system. They will most assuredly take this, the easy way out with you too, I fear. If I had it to do over, I really don't think I would have gone with McAfee for my system's protection.
Just so you know what you have awaiting you were you to let your compouter become infected with one or more viruses. McAfee admittedly cannot do A-N-Y-T-H-I-N-G to help remove a virus from a computer that has become infected. That's just fact! Think hard and fast before you sign on with these guys. There is also the joy of the language barrier. I had to have Haji repeat about every two out of seven sentences he spoke to me. Good luck in your search for a protection system that will at least do what their title states and protect your computer's system.
Haji told me that this particluar virus would daily slow my computer down until it will crawl like a snail in a freezer during the last stages. Geeze, thanks for the prophecy, but I'd much prefer to have some tech guy who can buckle down and help me rid these from my system.All I can do is either continue running my computer in Safe Mode with Networking or face the ever growing slowing down of my computer due to these viruses.I have 30 more months of this empty protection. Isn't there a law against advertising for things you cannot provide customers. That's exactly what McAfee did. They touted themselves as winners of this award and that award for their state of the art protection system.Bull Shat! Daniel of Watkinsville, GA December 12, 2008
I tried to explain my situation to the person on the other line but couldn't get through to him. I have no issue with people from other countries but I could not understand what he was saying. He only offered solutions that I have already tried. I'm not the most computer savvy person in the world but I am much more capable then the customer service I received from Mcafee! We cannot complain about a recession when our money is being spent on foreign employment instead of fixing this country.
I have no protection on my computer so I have to brave the chance of virus and other unwanted intrusion on my system while I try to reach a person who can help. I want to research using my GI Bill for further education to support my family but am scared to do so until I have a definitive answer from Mcafee. I probably have a virus or two now in finding your website and voicing my thoughts! I am a medically retired Navy man and just want help finding answers as to who I can call about their lackluster decisions in customer service representatives. I do thank you graciously for your time and expertise. Jose of Plano, TX November 30, 2008
On or around the 11/28/07, I purchased and registered McAfee's Total Protection - 3 user software which comes with a 1-year subscription to their services which expired on 11/29/08. In September 2008, buy.com was running a promotion for the same software and I purchased another copy with the understanding that I could use it to extend my current subscription. On 09/27/08, I tried to install the new product. Unfortunately McAfee's systems do not register that I was trying to extending my license and thinks that I am just reinstalling the old copy.
I contacted McAfee to try rectify the problem and after 3-4 hours of no success I was told to wait till my current subscription expired before installing the new copy. Karol of Ventura, CA November 17, 2008
I prescribed to McAfee at their special price of 49.95 for a 12 month period on November 14, 2008. Then, finding that their software takes more than three hours to download and in checking my AOL membership, I realized that my computer was already protected, I requested a refund about three times without receiving even a reply. Their website states that their refund policy is that you can receive a refund within 30 days of the purchase if you haven't downloaded their product. I cannot get a response from them.
My ATM card has been charged and I need my refund. Dorothy of Beverly Hills, FL October 28, 2008
I have McAfee Virus Scan and for the last 4 days, it comes up with, that my computer is not protected. Sometimes just part is not protected. I click FIX and it fixes it. I did a full scan last week and they didn't find any problems. Yet, the next 3 days, it says my computer is not protected. Why didn't they find any problems when I did a scan?
I tried the Virtual Technician and they couldn't find any problem. I wanted to email them, but there was no place to click on for an email! I am tired of clicking FIX everytime, I start my computer. Does anyone have any answers for this problem?
Ann of Los Osos, CA September 19, 2008
I told her that when I accessed the McAfee icon on my All Programs it showed it was not installed. When I checked the website it indicated I did not have a subscription. She said to log off, which I did, then to log on again, which I did and it no longer showed I was not a subscriber. She explained things were now fine. Which seemed odd to me. Next day I checked my icon again and none was installed. I was able to contact the tech available through instant messaging - or what ever. This time I gave her the details of my confirmation receipt from October 2007.
Since I have never had to install anything when renewing the subscription I have been without protection for nearly a year. So she said I was correct, and installed it and I now have it for one month, when my subscription is up for renewal again. I believe they owe me 11 months service. Further, I have a constant warning showing that I am not protected. I tell it to scan (150,000 or whatever files) - it does, it fixes everything. But it still tells me I am not protected. I never used to have to run it myself, it ran automatically at 3 AM or so. What should I do now?
11 months of paid service for no service. And the program still tells me I am not protected.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
