McAfee VirusScan

I register to McAfee but still, it's showing that if you are using this for multiple PCs then you have to remember and use the same log-in ID and password to activate. Please help me to get out of this.

When I called McAfee to report that my emails were coming into my inbox then within minutes were disappearing, the tech (in India) explained that I had over 24,000 late night 'web crawlers' crawling around my computer looking for bits of information they could use to establish buying patterns or worse, looking for financial information. And the only way I could cure this problem was through a certified tech that would clean my computer. For a clean and a one year "call anytime" service for Iyogi, it would be $169.99 or two years for $299.95 and so on.

We were amazed at the 24,000 incidents, so we took the two-year plan and gave Iyogi our credit card. That was day before yesterday. Tonight, it happened again. I called Iyogi. They cleaned and restored and then switched me to a higher level tech that tried to sell me a large external hard drive ($179) to back up our computer so we wouldn't incur anymore charges. I declined. We now feel that we area being scammed!

I was charged $79.99 on an automatic subscription renewal (plus tax), and when I cancelled, I was offered a reduced price of $39.99 as a "valued customer". I feel like I should have been valued before I cancelled and offered that price to begin with. On principle, I'm going to look for virus software elsewhere because I think McAfee was trying to take advantage of me through the auto-renewal subscription process. I do, however, appreciate the ease with which I was able to cancel.

When McAfee does auto update, it disables Outlook 2010 email passwords. I cannot get through to get it resolved. I have removed the product and will never deal with this company again. I will advise all realtors in Canada against this product. I had nothing but grief since installing it earlier this year.

I have requested for cancellation of a debit note for USD 89.99 with approval number ** dated 28-11-2011 which has been sent to Citibank since I am no longer using their service over the last six months The McAfee virus scan has been uninstalled and they have been advised. Two reminders dated 29th and 30th of November have been sent to email address service@mcafee.com and there is no response or reply to my complaint.

This is very sad for a customer. I am unnecessarily asked to pay for a service which has been discontinued. I would appreciate a quick response from the company representatives in India for the complaint I have lodged with them .

We purchased McAfee Total Protection 2012 for our computers. After several attempts trying to install the software, we had many problems with it and returned it to the store for an exchange. After installing the new software, it was also a problem. After we finally had it registered, it said it was only good for approximately 1 month instead of 1 year. We called a Tech Support # from the McAfee website. After explaining our problems, the technician told us we had many viruses on our computers and to fix the problems it would cost $1200 for all three computers. After saying no several times, the price would come down each time. The final figure was $400 for all three computers. We still said no and ended the call. We were called back trying to convince us to go ahead and pay the $400. We said no and hung up the phone. We gave our computers to a friend who said there were no viruses in our computers. The only thing he had to do was defrag and he installed McAfee for us. I also want to report that the number we had called for tech support was not in California but in India.

I got a 1-year activation CD of McAfee Antivirus Plus with my Lenovo Y460 laptop and when I installed the CD it needed ID & password for final activation. I register to McAfee but still, it's showing that if you are using this for multiple PCs then you have to remember & use the same log-in ID and password to activate. Please help me to get out of this.

I called 7 different numbers, all were routed to India. Poor connections, poor English communications and they could not solve the problem.

Like many people here, I had a computer in my office infected with an "old" 2010 AV Online Virus. This was 3 days after I updated the McAfee software. I went to online support, downloaded the DAT files and instructions and got nothing.

Did online chat and they said yesp, you have this virus and it is $89.95 for our team to get it off.

This past spring, I purchased a McAfee subscription. Very recently, I had a computer problem which is unrelated to that. While the computer was in the shop, I had them check it out. The technician found and removed 98 viruses, trojans, spyware, and other malware from my computer. I contacted McAfee and asked for a refund. They refused to issue a refund because it was more than the "standard" 30 days since the purchase.

McAfee customer service and technical support is the worst nightmare ever. Customer support and tech services are all in India and they do not care if you have a problem.

I finally found the United States corporate office phone number on the Internet and after documenting my problem, they sent me back to tech support and the whole goat rope started again. After spending hours on the phone with customer service and tech service, nothing was ever resolved. It appears that they are following a script and can't comprehend anything that doesn't fit there.

I will NEVER buy a McAfee product again.

The laptop I bought from Dell had McAfee on it with auto renewal. One year later, I received an email that I'm going to be billed on my VISA for $34.98. I've called so many times that I've lost count, always with the same result: Can't find the record! I always talk to someone barely able to speak English. The only option I have to prevent this in the future, I guess, is to cancel my credit card so they can't use it anymore. I hate them!

I'm frustrated. After being topped up, I spoke to a representative who after multiple holds, said I would get refund. Ten days later, it appeared but subsequent calls led me to reps from the Philippines who had no clue. I asked if I could speak to someone in America, "we don't have that information" they said. Eventually, I spoke to a woman supervisor in Florida because they again billed my account not for one, but for two subscriptions. Two hours being bounced around got me to this supervisor who said, "Oh, that's just a glitch in the system". She disconnected me. I called back and was offered a "free month", which because I was so exhausted, I took.

Now a month later, I tried to get the promised "money back guarantee" within the set time frame. The reps were again from overseas and said things like "I'm not sure if I can do that" or "if I can, I will try". Again, give me the number to a rep in America. "I don't know what you mean". Aghhh. McAfee has close to 90 dollars of money. They are involved in a class action lawsuit now and seem to send work out of country. I want my money back before they go bankrupt!

Since getting McAfee as my antivirus program, I have lost 2 computers. The computer I have now has McAfee and there is definitely a problem. But McAfee doesn't detect all of it. It did detect a Trojan that I wasn't able to remove.

I went to the website for technical help. They were going to charge me what amounts to the cost of purchasing their basic anti-virus software. Why? I've already paid them for 3 licenses, which aren't any good. I can't cancel them. They keep charging my credit card. My grand daughter's laptop has 3 Trojans in it which McAfee can't remove. And the call themselves an anti-virus company. I'm in IT **, and McAfee is the devil in charge.

I have some kind of virus that sends me a "Microsoft needs to close" message about every minute. I had McAfee fully installed and up to date. When I contacted their chat support they wanted $90 to troubleshoot, fix and remove the problem. Why am I paying for virus protection that does not work. I will never buy this product again because it does nothing for me!

My computer is nearly impossible to use with a pop-up Microsoft message every minute blocking what I need to see and demanding me to respond.

I purchased an antivirus of theirs a department store got it home tried to put in computer would not go. Called service tech 4-5 time talked to a lot of people still nothing asked for refund by mail on 8/21/10 now it is 10/28/10 still nothing, after 8 or 10 calls I got someone who helped, others said they could not find me or a account. He said to fax it to them so they can start all over again, it will be 4 to 8 weeks of waiting again, it took me only a short time to buy. He said if I bought it from McAfee instead of department store he could give me a refund today. Never could get it to work or and McAfee support team could not tell me how or why it didn't I will never buy anything or theirs again.

Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.

What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained.

I subscribed to McAfee and in July 2010 one of my computers got the JNIPMO.EXE virus. This became a known Trojan which showed up in July 2010. I figured that they had not yet created a fix to remove it so I contacted McAfee to find out when they will have a download to remove it. I was advised that it will be a $90 charge for a tech to remove it. This is now the 2nd time this year that I have gotten a virus under McAfee protection. The last one I just bought a new virus software, which removed it immediately.

This time I will try to do it manually and will no longer upgrade my office computers with McAfee. They are too interested in making money and not interested in what they are suppose to sell. I am getting rid of McAfee in mid year on 6 computers and buying new antivirus software. So the cost of having a tech come in for half day plus the cost of Kaspersky Anti virus software for all computers. At least they support what they are selling

I canceled McAfee in 2007, they charged me in 2008. I called and canceled again. I bought a new computer to make sure McAfee had no access to my information. They charged me in 2009 (never refunded the money from 2008.) I called and canceled. They refunded my $42.00 and charged me $84.00 3 days later. I called the bank and canceled my credit card, the bank refunded my $84.00.

3 months ago, I started getting notices from McAfee that my account was closed and they could not charge me. This month I found a $42.00 charge on an American Express account I opened 9 months ago. McAfee is a criminal organization. Stay as far away from them as possible and tell your friends.

We use McAfee for our computer virus protection and on April 21, 2010 we received an automatic virus signature update which has caused our computer to continually shutdown and has rendered it unusable. We contacted McAfee and they sent us a recovery disc to correct the problem. We were contacted by a technician located in India and after a lengthy phone conversation due to the difficulty in understanding him, we were navigated through the disc recovery.

At that time it seemed to correct the problem and as a result of their inconvenience they offered us an additional two years of free service. This was a nice gesture on their behalf but unfortunately the problem returned in less then a week. We again called McAfee at the above listed tech support number, ( which by the way is not in the U.S. but in India) and again the language barrier made it difficult to understand the technicians instructions. We tried for over and hour to correct the problem to no avail. I was instructed to take the computer service to have it repaired and they would pay for the services.

I expressed my displeasure in having to do this as we were paying them to protect our computer against this very thing and what an inconvenience it is to us to have to disconnect the computer and deliver it to a repair shop. Not to mention I would prefer to have this in writing. I have sent McAfee two e-mails requesting to speak with a technician in the U.S. whom we could understand and have not heard a word from them in almost two weeks.

We initially received a letter from Mr. Barry M. appologizing for McAfee's mistake and extending our coverage free of charge for an additional two years. Great gesture but if you can't use your computer what good is it? He did not provide a number to contact him. When we received the recovery tool it came with a directory of technical support phone numbers for various countries, The above listed phone number is the one provided for the U.S but as I stated it connects you to a service tech in India. I have a small landscaping business and have been unable to provide my customers with service explanations or itemized bills as a result of this. I am using my son's laptop for this correspondence.

Tried to cancel subscription based on web instructions, but after going through 10 separate steps and web pages, came right back to where I started. In other words, I was led in a circle. Every option produced the same result. I finally phoned their number and got a suprisingly prompt and helpful response. We'll see if I actually get my refund.

McAfee Antivirus Software and Support is useless! McAfee Antivirus came already installed on my Dell Computer so I purchased additional years for security purposes. McAfee not only did not protect my computer from viruses slipping through when I did not click on any links but always showed my computer as unprotected every time I logged on. When I called McAfee, they asked for an additional fee to remove the virus. This last time I tried McAfee again to remove the "Help Assistant" Virus and their technician located in India said my computer has no virus. Yet, I saw it myself with my own eyes! I then brought it to Staples and they indeed found the virus and removed it. Why did I pay extra for a service which does not work at all?

After a year and a half of frequently getting messages that my computer is not fully protected, I finally got fed up enough to try to get tech support. Run around on McAfee's website and with "chat" session with tech support. Charged for telephone help. Bully you around if you post on their community forum. Oh, and the program's such a RAM hog that my computer virtually freezes every time McAfee updates itself or runs a scan. This is not a good product and McAfee doesn't support it.

I upgraded my McAfee and since then have had all kinds of problems inflicted upon my computer. Now at least I am talking to someone who tells me more than to turn it on and off using the button. My pet portrait business has suffered from my inability to use my computer and the time (nearly 30 now) that I have spent trying to get McAfee to do the right thing.

I purchased McAfee for my computer and have had numerous problems ever since. I've been with them for a little over a year and the problems have gone from bad to worse. Recently, I received a warning that I needed to renew my subscription and I did. But I began to have problems accessing the Internet. I proceeded to contact the customer service by email and was informed that I needed the more expensive package for "it would offer the protection I needed."

I paid for the higher priced package and was able to get on the internet so I requested a refund for the lesser priced packaged I'd purchased less than one week before. A customer service rep contacted me by email informing me that I would receive the refund but that I would have to uninstall the package or else run into prompts of renewal for that package I no longer needed. Well, I attempted to uninstall the refunded package and got a message that all of the components were not available so I would not be able to uninstall.

In addition, I had great difficulty going online that night as well and when Microsoft asked if I would allow them to diagnose the problem, I received the message that an LSP from McAfee was blocking my entrance to the Internet. Microsoft also asked if I wanted them to fix the problem which I tried but they were unable so it took me at least two hours before I was able to go online.

I find this very disheartening when the very companies we rely on to assist us are the ones who are hurting us. I even suspect that these antivirus companies are also the ones who are releasing these "so called" viruses. I have been a computer owner for many years now and it has only been within the last three that I am having this kind of difficulty. If I didn't need a computer for work, I think I would consider living without one. This seriously impacts my ability to effectively do my job. I have fallen far behind on a number of important projects I am working on.

I sent a sarcastic message to their forum at first. I tried to un-install and remove myself from their programming to no avail. (didn't find anything that would let me uninstall the program). I spent some time in McAfee's Q and A, there was an explanation of how to uninstall the McAfee SecurityCenter "program".

The explanation on how to un-install the program, is interesting...Removal through the Add/Remove Programs Control Panel was an option that I did not try. Bottom line : I Can't remove this program from my computer - and If I didn't know any better. . . I would have started paying for it's services.

I feel that people are being fooled into spending their money on programs they don't need. If I was as easily influenced as most people, I would have assumed that I need to subscribe to McAfee's service. I feel like they are taking advantige of innocent people.

I paid for a years subscription on May 28, 2009. Today I got a virus on my primary computer. I called for assistance and they said I must pay for tech support. It is only now they are telling their product doesn't stop all viruses. Today I requested a refund for the period of Nov 27, 2009 through May 28,2010 since my computer is now useless for internet access and I can no longer use their software. They are refusing. I had for a supervisor and Rosemary transfer me to Patrick. I don't believe Patrick was a supervisor, they lied to me. I asked for an address to file a complaint in writing and put me on hold hoping I assume I would hand up. Five minutes later he asked was I still there and I again asked for the address. He put me on hold again and came back in 3 more minutes.

I asked Patrick for a last name or corp id number and he put me on hold a third time. I hung up and called back and got a foreigner named Satyam, he said he did not have supervisor name Patrick and again asked for my emaiil address. I gave it him and I asked for a supervisor and he put me on hold and never came back to the call.

I just want half of money refunded or all because the product doesn't work as it claimed to. False advertising and horrible customer services. There tech support is in India and I am sorry but it very difficult to understand someone with a very bad accent in English, especially for tech support.

I am a scriber and today I got a virus on my computer. I called for help and they said I would have to pay to have the virus removed because it is not a virus it is a trojan which according to them is something different. They never asked me for information or checked my computer. This was all in done and said in the first minute of my call. I would like them to refund my money for the annual amount.

McAfee is flagging a company and is refusing to get back to them that I use for my business. They are claiming it is one of their affiliates which is also a reptuable company. Since the site is flagged they keep denying their request to talk to them saying they are a unauthorized site. This is insanity.

It is costing thousnads of vendors money in sales and also we have to remove links to this site that contribute to our income. Its been going on over month now. McAfee originally told them it was a error and would fix it , now refuse to talk to them.

Subscribed to McAfee antivirus / spam software about 6 months ago. Last week computer started freezing up and blocking access to the internet and other programs, even McAfee itself. Obviously the software from McAfee did not protect my computer. Websites we access are widely used and not risky sites (ex. facebook, etc) No outside programs were downloaded or unknown emails opened or accessed. Upon contacting McAfee was informed I needed to purchase a 5 day service contract for $89.95 to rid my computer of a virus that McAfee should have prevented from entering my computer in the first place!!! This is beyond preposterous and I'm very dissatisfied w/ this service. If it happens again before my contract expires, I will switch likely to Norton, and certainly will switch after contract expiration. I will be filing a complaint w/ Att. Generals office as well.

the web sight to cancel my subscription is beyond useless. I'm given a website to visit and still can't get anywhere. TO EVERYONE OUT THERE, DON'T DEAL WITH MCAFEE

I have purchased mcafee three user anti virus, but even after loading its not working at all, and i am facing a lot of problems. Its not getting updated, after getting updated till 15 %, it starts updating again. please help. I can,t work and my system is getting corrupted.

Updates to my McAfee virus protector software had been failing to load for a week or so. I removed the software and was going to reinstall it, when I realized that I could not access any Web site associated with McAfee. I thought this was the sure sign of a virus.

I called a number for McAfee customer service (while on hold, a recording constantly repeats that you should visit their Web site for technical issues -- but I couldn't, that's why I had to call!)and explained to the rep why I thought I had a virus. He told me that I did not have a virus and needed to call the number that would charge $9.95 to get help. After being on the line for an hour with that rep, guess what, he told me I had a virus. Duh! He then told me I'd have to pay $89.95 and call yet another number to get it fixed.

Is it not ironic that you have to pay the company whose software was suppose to protect you from getting a virus to remove a virus? I'm completely discussed with McAfee and will never use their products again. I'm out $9.95 plus $89.95 to fix a problem their product was suppose to prevent.

Somehow my mcafee has blocked my ADSL connection with telus.net (BC Canada) My complaint is that I cannot locate or contact Mcafee. Their support # is in India. That Firm wants me to pay $ 139.95 to 'sign-up' All I wanted was Mcafee to unload and reload their service I have paid for to Sept 2009! Then my computer should reattach to the on-line ! Mcafee does not seem to offer private (home) direct support. It is very frustating and not really ethical. GRS

No ADSL connection

I was told to verify my McAfee subscription. there was no obvious way to do this. I spent three hours trying to find out how. After successfully going through the verification process, I now Have no firewall no virus protection, no spyware protection, or any other form of defence in spite of paying my subscription monthly by direct debit. McAfee don't give a damn! and just ignore my emails.

I am now vulnerable to virus attack or spyware, adware etc. Yet they still have the effrontery to take my monthly subscription. My pc has begun to exhibit all kinds of problems now. For instance it now takes up to 23 attempts to get online with AOL, who are just as ignorant as McAfee, giving answers to questions that I have not asked.

Somehow while already having McAfee installed on my computer, I still got a virus. After wasting 25 minutes going over the details of my account, Nishnath (or whatever her name is) provided me with a link to virus removal support. I followed that link, selected the platinum virus removal and waited another five minutes. Anil came on. The very first thing I entered in the chat was I need to remove a virus. Anil did not say anything at that time about not being able to help me. After wasting another ywenty minutes with Anil he FINALLY informs me that he is with technical support not virus removal.

My time is valuable too! I have approximately three hours a day to study for my classes and they have now effectively wasted one third of this. Needless to say, I was pi*@ed off! I asked him if I was being charged for his chat. He informed me that I was. So now I have paid $80 to remove a virus and wasted one third of my time for absolutely no help. If the software worked to begin with I wouldn't have a virus!

I repeatedly asked Anil to get a manager on the chat line. He would not get a manager. He said I would receive a refund. I said I would not wait for a refund for something that was their fault to begin with on many levels- that I even got a virus, that Nishnath paddy wach gave me the wrong link, that Anil did not just tell me that he could not help me in the first place, that I am now out $80 and STILL have a virus. After attemting for another 15 minutes to access the customer service link on their website I then had to search the internet to find a phone number as nothing happened when I tried the link repeatedly.

I had McAfee Antivurus isntalled on my computer. I recieved a pop-up notice from McAfee stating that my credit card had expired and telling me I had to download an update for the anti-virus program. I provided a credit card update and downloaded the anitivirus update. Since that download I have not been able to access many internet sites. Amon others, I can not access the McAfee internet hepp/chat room/email page Furthermore, any mention of McAfee has been removed from the computer. I can not find McAfee Security Center to uninstall the program.

I have called McAfee telephone help at least half a dozen times. Their records showed that my antivirus program was good for another 7 months. Further, their records did no show any record of a recent download. Therefore, I am not sure what I downloaded under the name of McAfee. Each person I talked to had another suggestion, none of which has helped. They seem clarly unable to deal with any ptoblem that is out of the ordinary. They would not give me an email address where I could write someone without going through the McAfee e-mail page (that I can not access). They also would not give me a snail mail address where I could write a complaint. I will never use McAfee again

I will probably have to reformat my hard drive. Fortunately I have my drive backed up

I wish I had read this site before buying McAfee Total Protection. My computer crashed when I tried to install it. When I tried to uninstall it - following the instructions on their site - I couldn't. When I live chatted with a technician she told me not to worry, the product was uninstalled even though I had not completed the instructions on their site! Since reinstalling the product, my computer is SLOW and sometimes won't start; the daily update takes 20 minutes and paralyzes me from using my computer. I can no longer access certain sites or upload photos to photobucket -things I had NO problems doing without McAfee. The virus scan does not work 95% of the time. I get errors messages (two in a row for some reason) telling me that an error has been encountered and the scan must close.

As of yesterday, I can't access ANY McAfee site from my computer - not even the one printed on the package the CD came in. (Strangely, I have no issues accessing the site from work which is how I got their toll free number) What are their hours of operation? After repeated phone calls to the 866 number on their site, I can't get through. Thankfully, I'm within the 30-day free phone help because at $9.95 a minute I might rack up one heck of a bill giving them a piece of my mind. Provided they EVER answer the phone. The WORST $80 I have EVER spent. DO NOT BUY THIS PRODUCT UNLESS YOU HAVE $80 AND WAY TOO MUCH TIME TO KILL.

I have washed at least three 7-hours days trying to fix the problems caused by McAfee. I am out $80 unless I can get a live person on the phone and convince them that their product is crap. I have NO idea if my computer is protected because the virus scan does not work.

I am in my 2nd year of a 3 year Mcafee antivirus protection contract. My PC got a virus. I contacted Mcafee and they said I had to pay to remove it. I paid $80 to remove it. Thy remotely worked on my PC to remove it. It appears to have been removed but now the PC cannot access the internet (It could when it had the virus). I called Mcafee customer serice and they told me that I would have to pay anther $80 to fix or or I could call a 900 number (at $9.95/min)to talk to a technician! I refused to pay twice and am disputing the $80 charge on my credit card. I had to take it to a PC repair shop to have it fixed.

I refused to pay twice and am disputing the $80 charge on my credit card. I had to take it to a PC repair shop to have it fixed. I'll have to pay to fix what Mcafee did.

Tried to install McAfee software with no success. Searching the revealed that I am not the only one that had problems. Although I was on the McAfee website when I had a problem, when I clicked chat and was connected with McAfee chat, McAfee said they WOULD not help since I was not registered. OK, please tell me how I can get regustered if I cannot get the software to install? I decided I do not want software on my computers that conflicts with many other software titles.

Lack of support is no way to treat potential new customers!!!!

McAfee does not work. I spend most of the time fixing problems that I can't verify exist or it says Not Protected My subscription is up on 2/17/09 and McAfee charged my credit card on 11/19/09 for a renewal fee of $69.99. I was livid to find this out and I called the 866 number and was given a refund right away and told they would disable the automatic renewal feature on my account. I had no idea I was set up that way and I never agree to such things. I only agreed to a 1 year subscription and I think it is criminal for them to charge my account and hold my money for a month prior to my subscription ending.

The lady who helped me on the phone asked me if I would like to renew at half price due to the inconvenience and I told her that I would call them on 2/13/09 if I wanted to renew. She placed me on hold and came back and said my credit card was declined. I scolded her for running my credit card and reminded her that I did not give her permission to run my card and I said I would call them. She apologized and gave me a reference number that I could use to get the discount when I do call. This whole company is fraudulent.

There is no way to reach them via their software on your computer (no links, or phone number). I was only able to contact them after I researched an old e-mail from them and noticed the number at the bottom. Now to make matters worse, I have a virus that has been slowing my computer and McAfee never detected it.

Fraud on my credit card account. A decline on my credit card and the misuse of my money. No access to $69.99 for a few days and I am poor and can not afford this. I had to make a return of a Christmas gift yesterday in order to buy groceries at Sam's Club to feed my family because I did not have money.

Yesterday I called McAfee about my computer having a flashing message telling me that my computer was infected with a Trojan virus and Malware. The agent told me that McAfee can do nothing once a virus is already in your computer. I was livid! Isn't this what McAfee's whole purpose is, to protect computers from viruses and any other kind of attack that might attempt to gain entry?

We went back and forth like this for a number of minutes then he said for a fee he could get rid of my virus. He said it'd cost me $89.95. I was angrier now than earlier in our conversation. Why do I, I asked, have your company representing my computer for 3 years if all you are going to do is cop out whenever someone needing help from you calls? I just think everybody shopping around for computer security devices ought to think very hard about hiring McAfee as their computer's protection system. They will most assuredly take this, the easy way out with you too, I fear. If I had it to do over, I really don't think I would have gone with McAfee for my system's protection.

Just so you know what you have awaiting you were you to let your compouter become infected with one or more viruses. McAfee admittedly cannot do A-N-Y-T-H-I-N-G to help remove a virus from a computer that has become infected. That's just fact! Think hard and fast before you sign on with these guys. There is also the joy of the language barrier. I had to have Haji repeat about every two out of seven sentences he spoke to me. Good luck in your search for a protection system that will at least do what their title states and protect your computer's system.

Haji told me that this particluar virus would daily slow my computer down until it will crawl like a snail in a freezer during the last stages. Geeze, thanks for the prophecy, but I'd much prefer to have some tech guy who can buckle down and help me rid these from my system.All I can do is either continue running my computer in Safe Mode with Networking or face the ever growing slowing down of my computer due to these viruses.I have 30 more months of this empty protection. Isn't there a law against advertising for things you cannot provide customers. That's exactly what McAfee did. They touted themselves as winners of this award and that award for their state of the art protection system.Bull ****!

During a McAfee scan it detected a trojan called JS Fake Alert and quarantined it on my computer. However, when I go into the quarantined files it is not there. I followed the path on my computer and can't find it. I called McAfee support and they want $60 to fix it which I think is outragoues. After all, it did detect it and is responsible for protecting my computer and it is not doing what it promised. I am now infected with a trojan that McAfee detected but refuses to remove unless I pay them $60. Meanwhile, my computer is infected and having problems. I constantly get this little red x at the bottom of my screen that states my computer and files and email are not protected. If I am paying for a service to protect my computer, I expect it to do just that, and it is not doing so.

I tried to explain my situation to the person on the other line but couldn't get through to him. I have no issue with people from other countries but I could not understand what he was saying. He only offered solutions that I have already tried. I'm not the most computer savvy person in the world but I am much more capable then the customer service I received from Mcafee! We cannot complain about a recession when our money is being spent on foreign employment instead of fixing this country.

I have no protection on my computer so I have to brave the chance of virus and other unwanted intrusion on my system while I try to reach a person who can help. I want to research using my GI Bill for further education to support my family but am scared to do so until I have a definitive answer from Mcafee. I probably have a virus or two now in finding your website and voicing my thoughts! I am a medically retired Navy man and just want help finding answers as to who I can call about their lackluster decisions in customer service representatives. I do thank you graciously for your time and expertise.

On or around the 11/28/07, I purchased and registered McAfee's Total Protection - 3 user software which comes with a 1-year subscription to their services which expired on 11/29/08. In September 2008, buy.com was running a promotion for the same software and I purchased another copy with the understanding that I could use it to extend my current subscription. On 09/27/08, I tried to install the new product. Unfortunately McAfee's systems do not register that I was trying to extending my license and thinks that I am just reinstalling the old copy.

I contacted McAfee to try rectify the problem and after 3-4 hours of no success I was told to wait till my current subscription expired before installing the new copy.

I prescribed to McAfee at their special price of $49.95 for a 12 month period on November 14, 2008. Then, finding that their software takes more than three hours to download and in checking my AOL membership, I realized that my computer was already protected, I requested a refund about three times without receiving even a reply. Their website states that their refund policy is that you can receive a refund within 30 days of the purchase if you haven't downloaded their product. I cannot get a response from them.

My ATM card has been charged and I need my refund.

I have McAfee Virus Scan and for the last 4 days, it comes up with, that my computer is not protected. Sometimes just part is not protected. I click FIX and it fixes it. I did a full scan last week and they didn't find any problems. Yet, the next 3 days, it says my computer is not protected. Why didn't they find any problems when I did a scan?

I tried the Virtual Technician and they couldn't find any problem. I wanted to email them, but there was no place to click on for an email! I am tired of clicking FIX everytime, I start my computer. Does anyone have any answers for this problem?

I told her that when I accessed the McAfee icon on my All Programs it showed it was not installed. When I checked the website it indicated I did not have a subscription. She said to log off, which I did, then to log on again, which I did and it no longer showed I was not a subscriber. She explained things were now fine. Which seemed odd to me. Next day I checked my icon again and none was installed. I was able to contact the tech available through instant messaging - or what ever. This time I gave her the details of my confirmation receipt from October 2007.

Since I have never had to install anything when renewing the subscription I have been without protection for nearly a year. So she said I was correct, and installed it and I now have it for one month, when my subscription is up for renewal again. I believe they owe me 11 months service. Further, I have a constant warning showing that I am not protected. I tell it to scan (150,000 or whatever files) - it does, it fixes everything. But it still tells me I am not protected. I never used to have to run it myself, it ran automatically at 3 AM or so. What should I do now?

11 months of paid service for no service. And the program still tells me I am not protected.

McAfee has a pop up which blocks my screen and makes it impossible for me to use my computer. There is no way to reach them to ask them to stop.

It delays my ability to use my home computer.

I used McAfee for several years, until I stripped my old PC and got rid of it. I did not contact McAfee, thinking I would simply not renew online like I've done each year in the past. Then the renewal fee showed up on my credit card statement. I tried their online customer support, which will not work with my new Mac computer. I e-mailed, received and acknowledgement, but no follow up.

When I called, I was told I couldn't get a refund for two reasons. 1) I had agreed to the auto renewal, which I certainly don't remember and truly doubt I would have done, and 2) they have a 60 day time limit for refunds. Unfortunately it was a credit card I no longer use, and because I had recently moved, the statement took too long to reach me. The charge was dated 7/9 and I called 9/8. The person on the phone in India simply kept repeating their script, and didn't seem to care that I was paying for a service I had not used.

A mere $40, and a horrible customer service experience that will keep me from ever using their products again.

Purchased McAfee Total Protection in the box, at Fry's. Cannot register it: no matter what complex variety of password I try to use, site says Invalid; but there is no description of their valid password requirements. Tried the Customer Service site www.mcafeehelp.com: no matter what next button I click, it just sits there forever. Cannot get thru on 'phone. Product is useless without registration & support; all their advertisements about real people, real help, 24/7 is a lie. Meanwhile they've got my $70.

1. Product does not do what it promises: fails to detect spam & viruses caught by built-in Vista protection, endangering my computer.

2. Advertising about support and communications is clearly untrue.

3. My computer runs 50% slower with their product installed, and my $70 is essentially wasted. Meanwhile, they inveigle other unknowing customers to buy the same junk.

On 3/8/08 I purchased online McAfee Total Protection and on 2/9/08 I have not been able to access McAfee web pages, I was told by there tech support from India not in Australia to remove program then to download again this I have not been able to do ,

I spoke to them around 5 times on Tuesday and ther were to ring me back in 2or 3 hours that was around 12noon it is Wednesday 1 pm and I still have not been contacted of have been able to access there webpage to download the program again

I could loose my computor and files

now the toll free number is not working for our area

there is no support so that many system has corrupted due to virus issue

I asked to speak to a manager, but surprise surprise they were in a meeting. I asked if I could speak to anyone and all they could say is that the complaints department were the only ones that would be able to sort it out, and telling me that they do not have an email address. I am totally unhappy that this is the way they work and they don't actually bother to help you much. Still waiting to hear back

Again, the absolutely the most inaccessible, non-informing, difficult (I can't say enough)ridiculous website I have encountered. Look, I finally got to talk to someone that took care of the refund, but it took me over two hours and a lot of searching on the internet. I could not even read the website as it came up on my computer with huge, huge letters. This is crazy that these people are still in business. Who knows what damage has been done to my computer. I am not that computer savvy.

I renewed Mcafee on 6/3/09 and two days later, I received done, but w/errors on page; cannot access my bank, AMEX account, Travelocity, etc except browsing newspapers, etc-after reading the poor business interaction from previous complaints, I will ask my bank to reverse the charge on my Mcafee renewal; but when I go to uninstall from my Dell desktop w/Vista, I cannot. Since Dell installed this(14 months old) and I'm past the free service, I think Dell should solve this problem.

I assume that if you cancel a subscription that you are entitled to even a partial refund. McAfee refused and did not even apologize about it. It was not worth $43. I lost $43 and as a result had to have my computer fixed by a friend and he had to remove viruses that McAfee should have. McAfee refused to even give me a partial refund because I canceled early. I paid from September 23, 2007 to May 23, 2008, but I canceled in early May of this year.

Every support person I dealt with could not answer even the simplies of questions. I was (as usual) given bad information that included down right lying. End result was creating even more problems.

4 hours of wasted time dealing with the lying idiots that make up McAfee's support system. Problem not only not resolved, but made worse.

Once McAfee Securities was installed we were unable to access the internet and the computer would freeze. Also, the home phones shut off intermittently. We have been trying to contact the McAfee Securities through 800-937-2237 and they will not speak to home users. I have tried to uninstall the software without success.

We purchased the software for approximately $80.00 for a product that does not work and has only caused us major problems. Without use of our telephones, we are unable to call out or receive calls, which causes major problems in case of an emergency.

I can't get any satisfaction from McAfee's. Unfortunately I am out $69.99, for something I don't have, nor do I want; but hopefully my experience will benefit others. Thank you for listening.

I renewed my McAfee this year, upgraded and started having problems immediately. I dislike the continual updates. I called to complain about that but was given no help from contacting the various numbers as suggested by previous individuals. Around the first of December 2007, my computer completely froze up during a McAfee update. I had to superboot it. What happened was that I lost several key features I enjoyed with my computer. I could no longer access things like system restore, I could not watch U Tube as my media player was disabled, etc. I got so frustrated, I emailed every single email address provided on the McAfee web site. I finally got someone to call me from customer service. He gave me a pin number to call technical which is outsourced in India. They were of no help. They said it appears that my current McAfee is not working (duh) and he was going to send me a link so I could remove the McAfee but when I asked about a refund he said that can't be done and hung up on me.

I called the customer service agent who had been helpful and he sent me the link to remove my Mcafee and also took my information to refund me the purchase of this product. After I uninstalled the McAfee, all of the features I had previously lost came back. The point is that their current product is perhaps worse than any virus it proposed to eliminate. Some features of their support team are useless especially the technical help which is outsourced in India and is rude and was of totally no help. My suggestion would be people need to avoid McAfee. There are some inherent problems in their virus tool and you can end up with your computer corrupted.

I was without many key features of my computer for a month.

There are two issues here: 1) unsatisfactory McAfee solution, and 2) unsatisfactory McAfee support. The new suite significantly slows down my computer. I rolled back the registry to Tuesday to try to get back to the old McAfee, also from Comcast, and now I get an error message that reads some components of ActiveShield are either missing or might not have been installed properly.

I want to reinstall the old version or get the missing files but they are telling me that it can't be done. This is not an acceptable solution. If I run the new install my computer slows down to an unacceptable level, and the old doesn't work since I installed the new.

They gave me a customer service number to call, but it only directs you to a paid customer service number.

McAfee technical support gives no support. Hours on hold for phone calls and repetitive useless information for solution to reinstall their software. This wasted hours of my time for a product that cost more than the average anti virus software.

Bought software offering a $70 dollar rebate. I followed everything to the letter. They claim to have never received the original mail-out. Long story short - McAfee is making sales through deception.

Lost $70 from McAfee; GAINED a much better product from TREND MICRO.

McAfee charged our bank account for renewal. It had an outdated card, did a search through our personal information searching for a valid card, and charged it to another card they had no authorization to even look at. When we called, we were told that they went through all our credit information and picked a card they could and did charge. We were told (from the Philippines) that they are an international company with international laws. So what does that mean???

A 3rd (and the first) Online Customer Support Person told me to delete the free trial version of McAfee virus programs which came with my new Gateway Computer, to get rid of a constantly active pop up box demanding I renew it. I deleted it and went to re-download my prepaid 2 year subscription ($79.98 plus $2.65 tax, paid March 10, 2006 for service from April 2nd to April 2nd, 2008) from the McAfee site, as told. It would not download. Then the whole record of my purchase disappeared from my account.

I purchased McAfee VirusScan 2006 this year when I got my new laptop. Yesterday, September 18, 2006 I decided to try the Spamblocker product for a 30 day trial. Downloaded, installed and my computer would not function. Had to unistall the product. But, here is the kicker, my boxed software on the back says Our experts are available 24 hours a day, seven days a week via Internet chat. go to www.mcafeehelp.com. I couldn't find any link to chat, nor an 800 number to call to ask for assistance. What is the deal? Can they advertise help and then not have it available?

I work from home for a living. If my computer is dead, I do not get a paycheck. I think that a vendor should do what they advertise... or I wouldn't have purchased the product in the first place.

Recently an update from McAfee Virus Scan forced me to remove Spyware software from my computer which was from their competitor. I tried to resolve the issue with Corporate Customer Service but the only response from their rep Aga, was to call for help downloading the software. They refused to even respond to my request for a refund so that I could purchase a competing product that would work with the other software that I had paid, or upgrade me to a version of McAfee software that offered the same features that they forced me to remove completely from my machine. Previously the McAfee Virus Scan updates were simply applied. Lately I have had to reboot after nearly ever update from them.

I believe that the policy of forcing competing software companies software off of a computer is something that shouldn't be tolerated. Now that they are offering competing spyware software they are trying to destroy their competitors in that market by taking advantage of their position as the leading Virus protection software. Heck yeah I want an attorney to contact me and I will sign on to any civil case that would be launched against McAfee. Not only are they trying what I think are terrible tactics their Corporate Customer Service refuses to even acknowledge or deal with the complaints regarding their practice.

I accidently turned off my virus scan. I read the message that came up to tell me how to turn it back on. I did this many times to no avail, so I went to their website to find a phone number for customer support but there was none.

Now I have no virus scan and will have to purchase another one for up to $50. They should not be able to sell their product if they can not provide the support they advertise.

I recently updated my McAfee Virus Scan software to Version 11. Once downloaded, I discovered that I could not access the Internet in the normal way or download email. I uninstalled the program and everything worked fine. Reinstalled it and I had the same problems again.

I tried to use the McAfee Virtual Technician but the file would not download onto my computer. I then tried the McAfee Chat Room to talk with a technician but they just pointed me back to what I had just tried. McAfee's Feedback link offers no response from them. The only avenue left was to call McAffe's pay per call number.

For over a year I've used the McAfee Virus Security program. On 7/31/06 I received an e-mail message that I could download an upgrade at no extra cost. After shutdown/re-start the computer would not function. It would shutdown as soon as the McAfee program began to initiate.

I called the McAfee customer service number and after a 30+ minute wait the party said to check the web-site for assistance. He then said I could call technical service and for a $35.00 charge they would assist me.

I complained at length, finally they gave me an 800 number to call, but when I called they said the number had expired and they could not help directly. I could go the the web or I could pay extra to get help. This customer service is worthless. In the meantime I've spent more than 4-hours on the phone trying to get help.

On Feb. 2, 2006, I downloaded and paid online for the latest version of McAfee's anti-virus software. On Feb. 3, 2006, the morning after installing it, I had problem after problem with my e-mail. I made 2 tech support calls to McAfee. What I did not realize was that the calls (which were not all that helpful) were charged at $2.95 per minute. I don't remember being forewarned that the charges were that expensive. These charges showed up on my VISA statement as $64.90 and $44.25; combined, they are more than the $87.02 I paid for the software itself!

When I called McAfee's toll-free number (1-866-622-3911) on Feb. 20, 2006 to ask about these charges, I was linked to the Customer Service line via automated messages. I was on hold for about 25 minutes before I got through to a representative, who could give me no assistance on this matter. She said I could call back the next day when the supervisor was in, "at this 408 number," as she phrased it. I said, "I didn't call a 408 area code; I called an 866 number."

Then I said, "So what you're telling me is that I originally called a toll-free number, but when your system routed me to customer service, I was unknowingly switched over to a non-toll-free line, where I waited for more than 25 minutes, being charged for it?" The rep replied, "Yes." While I don't know what can be done about the expensive tech support calls, shouldn't it be illegal, fraudulent, and therefore, prosecutable for a company to re-route a customer's call from a toll-free line to a non-toll-free line without telling the customer?

McAfee Has no Customer service. They kept putting the same message over and over what ever I was trying to read. No matter which way I tried to fix "the problem" it would pop-up again AND AGAIN. When I tried to get help from thier so called customer service I could not get help. The so called phone number was not working (Besides the FACT that it cost! NO 800 #!!!

This product has caused me no end of trouble. The only time you can get ahold of them is if you want to buy one of their RIP-OFF products!

When I received a recent Mcafee update to their anti-virus program my computer would no longer shut down. If I did a system restore to before the update it works fine but eventually asks that I update again. If I do not it says an Active Shield file is missing. Dozens of phone calls and e-mail chats have achieved nothing. I have been promised a phone call from an escalated tech, which I never received and it is impossible to actually talk to anyone on the phone because this is not a virus issue but a McAfee software problem. I guess I go to Symantec and forget these guys.

I paid for extended use of McCafee virus scan and firewall last fall (2004), and have just put in a new hard drive and want to reinstall it. The automated response is that my trial has expired. True, but but I paid for a whole year. I can't find a working phone number or anyone to talk to. I am hung out to dry.

The problem: McAfee Spamkiller was grabbing ALL of my e-mail (not just spam) and not sending the ones that I accepted back to my Outlook Inbox. The response from McAfee: Pay McAfee $39 for a 48 hour help period to solve the problems that they created. The result: At their instruction, I had to uninstall VirusScan. I then could not receive ANY e-mail at all, either in Outlook, Spamkiller's Blocked e-mail window or Spamkiller's Accepted e-mail window. I then unistalled Spamkiller for good.