Complain about a product or service

McAfee VirusScan

Robert of Fortuna, CA July 10, 2009

McAfee is flagging a company and is refusing to get back to them that I use for my business. They are claiming it is one of their affiliates which is also a reptuable company. Since the site is flagged they keep denying their request to talk to them saying they are a unauthorized site. This is insanity. It is costing thousnads of vendors money in sales and also we have to remove links to this site that contribute to our income. Its been going on over month now. McAfee originally told them it was a error and would fix it , now refuse to talk to them.

Kyle of Franklin, TN July 10, 2009

Subscribed to McAfee antivirus / spam software about 6 months ago. Last week computer started freezing up and blocking access to the internet and other programs, even McAfee itself. Obviously the software from McAfee did not protect my computer. Websites we access are widely used and not risky sites (ex. facebook, etc) No outside programs were downloaded or unknown emails opened or accessed. Upon contacting McAfee was informed I needed to purchase a 5 day service contract for 89.95 to rid my computer of a virus that McAfee should have prevented from entering my computer in the first place!!! This is beyond preposterous and I'm very dissatisfied w/ this service. If it happens again before my contract expires, I will switch likely to Norton, and certainly will switch after contract expiration. I will be filing a complaint w/ Att. Generals office as well.

madge of princeton, NJ April 29, 2009

the web sight to cancel my subscription is beyond useless. I'm given a website to visit and still can't get anywhere. TO EVERYONE OUT THERE, DON'T DEAL WITH MCAFEE

ubed of new delhi, India April 29, 2009

I have purchased mcafee three user anti virus, but even after loading its not working at all, and i am facing a lot of problems. Its not getting updated, after getting updated till 15 %, it starts updating again. please help. I can,t work and my system is getting corrupted.

Julie of Chicago, IL April 28, 2009

Updates to my McAfee virus protector software had been failing to load for a week or so. I removed the software and was going to reinstall it, when I realized that I could not access any Web site associated with McAfee. I thought this was the sure sign of a virus. I called a number for McAfee customer service (while on hold, a recording constantly repeats that you should visit their Web site for technical issues -- but I couldn't, that's why I had to call!)and explained to the rep why I thought I had a virus. He told me that I did not have a virus and needed to call the number that would charge 9.95 to get help. After being on the line for an hour with that rep, guess what, he told me I had a virus. Duh! He then told me I'd have to pay 89.95 and call yet another number to get it fixed. Is it not ironic that you have to pay the company whose software was suppose to protect you from getting a virus to remove a virus? I'm completely discussed with McAfee and will never use their products again. I'm out 9.95 plus 89.95 to fix a problem their product was suppose to prevent.

G.robert of Abbotsford, BC April 20, 2009
Somehow my mcafee has blocked my ADSL connection with telus.net (BC Canada) My complaint is that I cannot locate or contact Mcafee. Their support # is in India. That Firm wants me to pay 139.95 to 'sign-up' All I wanted was Mcafee to unload and reload their service I have paid for to Sept 2009! Then my computer should reattach to the on-line ! Mcafee does not seem to offer private (home) direct support. It is very frustating and not really ethical. GRS

No ADSL connection

David of Malborough, Kingsbridge, OTHER March 27, 2009
I was told to verify my McAfee subscription. there was no obvious way to do this. I spent three hours trying to find out how. After successfully going through the verification process, I now Have no firewall no virus protection, no spyware protection, or any other form of defence in spite of paying my subscription monthly by direct debit. McAfee don't give a damn! and just ignore my emails.

I am now vulnerable to virus attack or spyware, adware etc. Yet they still have the effrontery to take my monthly subscription. My pc has begun to exhibit all kinds of problems now. For instance it now takes up to 23 attempts to get online with AOL, who are just as ignorant as McAfee, giving answers to questions that I have not asked.

Janet of Eddington, ME March 26, 2009

Somehow while already having McAfee installed on my computer, I still got a virus. After wasting 25 minutes going over the details of my account, Nishnath (or whatever her name is) provided me with a link to virus removal support. I followed that link, selected the platinum virus removal and waited another five minutes. Anil came on. The very first thing I entered in the chat was I need to remove a virus. Anil did not say anything at that time about not being able to help me. After wasting another ywenty minutes with Anil he FINALLY informs me that he is with technical support not virus removal.

My time is valuable too! I have approximately three hours a day to study for my classes and they have now effectively wasted one third of this. Needless to say, I was pi*@ed off! I asked him if I was being charged for his chat. He informed me that I was. So now I have paid 80 to remove a virus and wasted one third of my time for absolutely no help. If the software worked to begin with I wouldn't have a virus!

I repeatedly asked Anil to get a manager on the chat line. He would not get a manager. He said I would receive a refund. I said I would not wait for a refund for something that was their fault to begin with on many levels- that I even got a virus, that Nishnath paddy wach gave me the wrong link, that Anil did not just tell me that he could not help me in the first place, that I am now out 80 and STILL have a virus. After attemting for another 15 minutes to access the customer service link on their website I then had to search the internet to find a phone number as nothing happened when I tried the link repeatedly.

Sarah of Ringwood, NJ March 11, 2009
I had McAfee Antivurus isntalled on my computer. I recieved a pop-up notice from McAfee stating that my credit card had expired and telling me I had to download an update for the anti-virus program. I provided a credit card update and downloaded the anitivirus update. Since that download I have not been able to access many internet sites. Amon others, I can not access the McAfee internet hepp/chat room/email page Furthermore, any mention of McAfee has been removed from the computer. I can not find McAfee Security Center to uninstall the program.

I have called McAfee telephone help at least half a dozen times. Their records showed that my antivirus program was good for another 7 months. Further, their records did no show any record of a recent download. Therefore, I am not sure what I downloaded under the name of McAfee. Each person I talked to had another suggestion, none of which has helped. They seem clarly unable to deal with any ptoblem that is out of the ordinary. They would not give me an email address where I could write someone without going through the McAfee e-mail page (that I can not access). They also would not give me a snail mail address where I could write a complaint. I will never use McAfee again

I will probably have to reformat my hard drive. Fortunately I have my drive backed up

Melissa of Montreal, QC March 11, 2009
I wish I had read this site before buying McAfee Total Protection. My computer crashed when I tried to install it. When I tried to uninstall it - following the instructions on their site - I couldn't. When I live chatted with a technician she told me not to worry, the product was uninstalled even though I had not completed the instructions on their site! Since reinstalling the product, my computer is SLOW and sometimes won't start; the daily update takes 20 minutes and paralyzes me from using my computer. I can no longer access certain sites or upload photos to photobucket -things I had NO problems doing without McAfee. The virus scan does not work 95% of the time. I get errors messages (two in a row for some reason) telling me that an error has been encountered and the scan must close.

As of yesterday, I can't access ANY McAfee site from my computer - not even the one printed on the package the CD came in. (Strangely, I have no issues accessing the site from work which is how I got their toll free number) What are their hours of operation? After repeated phone calls to the 866 number on their site, I can't get through. Thankfully, I'm within the 30-day free phone help because at 9.95 a minute I might rack up one heck of a bill giving them a piece of my mind. Provided they EVER answer the phone. The WORST 80 I have EVER spent. DO NOT BUY THIS PRODUCT UNLESS YOU HAVE 80 AND WAY TOO MUCH TIME TO KILL.

I have washed at least three 7-hours days trying to fix the problems caused by McAfee. I am out 80 unless I can get a live person on the phone and convince them that their product is crap. I have NO idea if my computer is protected because the virus scan does not work.

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