Complain about a product or service

McAfee VirusScan

Sharon of Scottsdale, AZ February 27, 2010

McAfee Antivirus Software andf Support is useless! McAfee Antivirus came already installed on my Dell Computer so I purchased additional years for security purposes. McAfee not only did not protect my computer from viruses slipping through when I did not click on any links but always showed my computer as unprotected every time I logged on. When I called McAfee they asked for an additional fee to remove the virus. This last time I tried McAfee again to remove the "Help Assistant" Virus and their technician located in India said my computer HAS NO VIRUS yet I saw it myself with my own eyes! I then brought it to Staples and they indeed found the virus and removed it. Why did I pay extra for a service which does not work at all?

Ann of Salisbury, NC February 18, 2010

After a year and a half of frequently getting messages that my computer is not fully protected, I finally got fed up enough to try to get tech support. Run around on McAfee's website and with "chat" session with tech support. Charge for telephone help. Bully you around if you post on their community forum. Oh, and the program's such a RAM hog that my computer virtually freezes every time McAfee updates itself or runs a scan. This is not a good product, and McAfee doesn't support it.

Robin of Prospect Park, PA February 3, 2010

I upgraded my McAfee and since then have had all kinds of problems inflicted upon my computer. Now at least I am talking to someone who tells me more than to turn it on and off using the button. My pet portrait business has suffered from my inability to use my computer and the time (nearly 30 now) that I have spent trying to get McAfee to do the right thing.

Margaret of Ft Bragg, NC January 3, 2010

I purchased Mcafee for my computer and have had numerous problems ever since. I've been with them for a little over 1 year and the problems have gone from bad to worse. Recently I received a warning that I needed to renew my subscription and I did but I began to have problems accessing the internet. I proceded to contact the customer service by email and was informed that I needed the more expensive package "it would offer the protection I needed."

I paid for the higher priced package and was able to get on the internet so I requested a refund for the lesser priced packaged I'd purchased less than 1 week before. A customer service rep contacted me by email informing me that I would receive the refund but that I'd have to uninstall the package or else run into prompts of renewal for that package I no longer needed. Well, I attempted to uninstall the refunded package and got a message that all of the components were not available so I would not be able to uninstall.

In addition, I had great difficulty going online that night as well and when Microsoft asked if I would allow them to diagnose the problem I recieved the message that an LSP from Mcafee was blocking my entrance to the internet. Microsoft also asked if I wanted them to fix the problem which I tried but they were unable so it took me at least 2 hrs before I was able to go online. I find this very disheartening when the very companys we rely on to assist us are the ones who are hurting us.

I even suspect that these antivirus companies are also the ones who are releasing these "so called" viruses. I've been a computer owner for many years now and it has only been within the last 3 that I am having this kind of difficulty. If I didn't need a computer for work I think I'd consider living without one. This seriously impacts my ability to effectively do my job. I have fallen far behind on a number of important projects I am working on.

Jon of Butte, MT December 14, 2009

I sent a sarcastic message to their forum at first. I tried to un-install and remove myself from their programming to no avail. (didn't find anything that would let me uninstall the program). I spent some time in McAfee's Q and A, there was an explanation of how to uninstall the McAfee SecurityCenter "program".

The explanation on how to un-install the program, is interesting...Removal through the Add/Remove Programs Control Panel was an option that I did not try. Bottom line : I Can't remove this program from my computer - and If I didn't know any better. . . I would have started paying for it's services.

I feel that people are being fooled into spending their money on programs they don't need. If I was as easily influenced as most people, I would have assumed that I need to subscribe to McAfee's service. I feel like they are taking advantige of innocent people.

James of Camp Verde, AZ November 28, 2009

I paid for a years subscription on May 28, 2009. Today I got a virus on my primary computer. I called for assistance and they said I must pay for tech support. It is only now they are telling their product doesn't stop all viruses. Today I requested a refund for the period of Nov 27, 2009 through May 28,2010 since my computer is now useless for internet access and I can no longer use their software. They are refusing. I had for a supervisor and Rosemary transfer me to Patrick. I don't believe Patrick was a supervisor, they lied to me. I asked for an address to file a complaint in writing and put me on hold hoping I assume I would hand up. Five minutes later he asked was I still there and I again asked for the address. He put me on hold again and came back in 3 more minutes.

I asked Patrick for a last name or corp id number and he put me on hold a third time. I hung up and called back and got a foreigner named Satyam, he said he did not have supervisor name Patrick and again asked for my emaiil address. I gave it him and I asked for a supervisor and he put me on hold and never came back to the call. I just want half of money refunded or all because the product doesn't work as it claimed to. False advertising and horrible customer services. There tech support is in India and I am sorry but it very difficult to understand someone with a very bad accent in English, especially for tech support.

James of Camp Verde, AZ November 28, 2009

I am a scriber and today I got a virus on my computer. I called for help and they said I would have to pay to have the virus removed because it is not a virus it is a trojan which according to them is something different. They never asked me for information or checked my computer. This was all in done and said in the first minute of my call. I would like them to refund my money for the annual amount.

Kyle of Franklin, TN July 10, 2009

Subscribed to McAfee antivirus / spam software about 6 months ago. Last week computer started freezing up and blocking access to the internet and other programs, even McAfee itself. Obviously the software from McAfee did not protect my computer. Websites we access are widely used and not risky sites (ex. facebook, etc) No outside programs were downloaded or unknown emails opened or accessed. Upon contacting McAfee was informed I needed to purchase a 5 day service contract for 89.95 to rid my computer of a virus that McAfee should have prevented from entering my computer in the first place!!! This is beyond preposterous and I'm very dissatisfied w/ this service. If it happens again before my contract expires, I will switch likely to Norton, and certainly will switch after contract expiration. I will be filing a complaint w/ Att. Generals office as well.

Robert of Fortuna, CA July 10, 2009

McAfee is flagging a company and is refusing to get back to them that I use for my business. They are claiming it is one of their affiliates which is also a reptuable company. Since the site is flagged they keep denying their request to talk to them saying they are a unauthorized site. This is insanity. It is costing thousnads of vendors money in sales and also we have to remove links to this site that contribute to our income. Its been going on over month now. McAfee originally told them it was a error and would fix it , now refuse to talk to them.

madge of princeton, NJ April 29, 2009

the web sight to cancel my subscription is beyond useless. I'm given a website to visit and still can't get anywhere. TO EVERYONE OUT THERE, DON'T DEAL WITH MCAFEE

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